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Description We’re Hiring – Customer Infrastructure Specialist Salary – £28,000 - £32,000 (DOE) REMOTE WORKING (Can be based out of one of our Focus group Hubs if preferred- Shoreham, Birmingham, Exeter) (Internal Job Level- Senior Associate) About Us: Established in 2003, Focus Group is one of the UK's fastest-growing tech providers, empowering over 30,000 businesses nationwide. With over 1,000 employees and a $1bn valuation, we are a dynamic force in the industry. Job Purpose: We're hiring a Customer Infrastructure Specialist! This role ensures the stability, security and resilience of our customers’ IT environments, by proactively monitoring and responding to alerts across key platforms including Datto RMM, Acronis, Veeam, Inforcer and SonicWall NSM. By identifying issues early and resolving them quickly, from backup failures to security or configuration drift, you minimise customer risk, maintain compliance and support seamless business continuity. Key Responsibilities: • Monitor customer backup environments for errors, failed jobs and other anomalies, • Investigate and resolve system alerts before they impact client operations, • Support the ongoing management and deployment of Proactive Customer Solutions such M365 Protect, Patching etc., • Log, manage and update cases using the ITSM platform, ensuring timely resolution and documentation, • Collaborate with clients to gather necessary information, perform root cause analysis and implement preventative solutions, • Analyse backup job reports, success rates and performance metrics to identify trends and optimisation opportunities, • Plan, test, and deploy security and system patches across client infrastructure Skills & Experience: • Prior experience in an IT or Telecom Support or Delivery role, typically at a second line level., • Strong knowledge of Windows Server and desktop operating systems, • Experience with backup technologies and monitoring platforms (e.g. Veeam, Acronis, Spanning or similar), • Experience with Windows Server, Active Directory, Exchange, Azure, and virtualisation platforms (VMWare, Hyper-V), • Experience with Microsoft 365 and related backup/recovery strategies, • Strong experience in cloud technologies such as M365, Azure, Intune, SharePoint. Excellent troubleshooting and analytical skills, • Ability to communicate technical issues clearly to both technical and nontechnical stakeholders, • Understanding of monitoring tools and RMM platforms Nice to have: • Worked in an IT or Telecom Managed Service environment previously., • Relevant vendor or industry qualifications (Microsoft, Gamma, LG, Meraki, SonicWall, Aruba or Cisco)., • Have an active Microsoft certification., • Experience with PowerShell scripting and automation Don't worry if you don't meet every requirement—your passion and potential matter to us! If you’re excited about driving business growth and transforming how companies use technology, we want to hear from you. At Focus Group, we celebrate diversity and foster a culture where everyone can thrive. If you need assistance applying or require reasonable adjustments, reach out directly - we’re here to help. Key Benefits: • Generous Holidays: Enjoy 24 days of holiday, plus bank holidays and a special day off for your birthday., • Give Back: Enjoy paid volunteering days to support causes you care about., • Referral Rewards: Benefit from our Refer a Friend scheme and earn money for bringing great talent to our team., • Social Events: Join in on regular social events and connect with your colleagues in a fun and relaxed environment. Ready to make a real impact? Apply now! IND1

WHO WE ARE Come join the company reinventing data security, empowering businesses to realize the full potential of their data. As the leading data security platform purpose-built for the cloud era, Cyera’s mission is to reinvent how businesses secure data, enable agile collaboration, and boldly pursue new business opportunities. Trusted by security teams at leading global businesses, our team is proving that data security is the next big thing in cyber. Backed by the world’s leading investors and working with a large and growing list of Fortune 1000 companies, we are looking for world-class talent to join us as we usher in the new era of data security. THE OPPORTUNITY We are searching for a highly skilled Customer Success Engineer to play a key role in optimizing our customers' utilization and return on investment in Cyera. This position offers an exciting chance to join a thriving organization and contribute to the forefront of data security, making a significant impact on the protection of data for numerous global enterprises. As part of this role, you can expect to travel between 25-50% annually, enabling you to engage directly with clients and enhance their overall experience. RESPONSIBILITIES As a Customer Success Engineer, you will play a crucial role in ensuring customer satisfaction and success by: • Serving as the primary technical expert on the Cyera Platform, demonstrating in-depth knowledge and expertise., • Establishing yourself as a trusted advisor to customers at all levels, from practitioners to executives., • Driving customer adoption through effective onboarding and training processes., • Gaining a deep understanding of customers' requirements, challenges, and desired business outcomes, and then designing and delivering customized use cases that align with their goals using a consultative approach., • Proactively ensuring that customers are realizing the full value of their investment and maximizing their return on investment by consistently driving sustained adoption of Cyera's platform. You will act as the leader for ongoing engagement and expansion, helping customers achieve their business and technology objectives., • Proactively identifying and resolving any obstacles or blockers that may impede customer success, collaborating with peers to address them promptly., • Advocating for the customer's voice and feedback, actively influencing Cyera's roadmap and product development., • Utilizing self-paced training resources to support customer education and promote knowledge growth throughout their journey., • Troubleshooting and resolving technical issues impacting customers, ensuring smooth operation and seamless experiences., • Monitoring and reporting on the overall well-being of customers, tracking key health and usage indicators., • Collaborating with customers to develop joint success plans., • Documenting and sharing best practices both internally and externally to foster knowledge sharing and continuous improvement., • Mentoring other team members, sharing your expertise and assisting in their professional development., • Participating in the interview process to help identify and onboard talented individuals to the team., • Conducting Quarterly Business Reviews with customers, evaluating progress, and identifying areas for further improvement and collaboration. REQUIRED QUALIFICATIONS: • Associates degree or equivalent experience required. Bachelor’s degree in Computer Science or similar experience a plus, • 12 years experience in Strong project management skills, enabling you to effectively plan, organize, and execute multiple projects simultaneously while maintaining a strong attention to detail, • A self-starter who thrives in an ambiguous, fast-paced, and deadline-oriented startup environment., • A results-oriented mindset, with a proven track record of driving revenue growth, ensuring customer satisfaction, promoting feature adoption, and maximizing customer retention., • Prior experience collaborating with Development teams., • Proficiency in SQL, scripting languages (e.g., Python or equivalent), and hands-on experience with cloud environments., • 3+ years of hands-on experience with data technologies and cloud technologies, including databases, cloud infrastructure and basic administration (e.g., cloud networking, data and compute assets, IAM and permissions, etc,), • Experience with programming or scripting languages and familiarity with APIs and web services, • Demonstrated expertise in DLP (Data Loss Prevention), Data Privacy/Protection, DSPM/CSPM (Cloud Security Posture Management), SIEM (Security Information and Event Management), or vulnerability management with hands-on experience preferred., • Prior experience working in a software company in a technical customer-facing role is essential., • Demonstrated track record of owning customer relationships, including onboarding, renewal, and expansion., • A self-motivated, proactive, and innovative team player who consistently strives to inspire customer loyalty., • Excellent interpersonal and customer relations skills, particularly when it comes to building and nurturing strategic relationships., • A clear and concise verbal and written communicator, capable of conveying complex information effectively., • Proficiency in leading both executive meetings and technical workshops, demonstrating confidence and expertise., • Ability to work autonomously, tackling even the most intricate challenges, and successfully completing tasks that may lack comprehensive documentation. They will actively participate in projects aligned with their current skill set, seeking assistance primarily for more complex initiatives or issues. COMPENSATION INFORMATION: The range represents total compensation, and may include company bonus, incentive for sales roles, equity or benefits, as applicable. This compensation range represents Cyera’s good faith and reasonable estimate of the range of possible compensation for this role at the time of posting, and Cyera may ultimately pay more or less than the posted range. The final salary for this position will be determined in Cyera’s sole discretion, consistent with applicable law, and based on a variety of factors, including but not limited to the employee’s work experience, skills, and qualifications for the role, as well as the needs of Cyera’s business and other operational considerations. Final compensation will vary based on seniority and relevance of experience, location, and position requirements. This role may be eligible for potential merit increases based on factors such as individual or company performance, time in role, and other discretionary factors. BENEFITS - Why Cyera? • Ability to work remotely, with office setup reimbursement, • Competitive salary, • Paid holidays and sick time, • Health, vision, and dental insurance

As a Full Stack Developer, you will discover, design, build, cloud-based applications and prototypes that support discovery work. This role is ideal for a developer who enjoys working across the full stack, contributing to discovery-phase builds while ensuring performance, security, and usability ar

You will work as the direct counterpart to our GRC-focused InfoSec Manager, owning the engineering and implementation side of our security posture across cloud infrastructure, developer workflows, AI systems, and our core security toolstack. A foundational background in software engineering or DevOp

The wider IT team is made up of around 60 employees with a vast range of skills from Software Development to IT Operations and IT Security. Working closely with development teams, product managers, and other stakeholders, the Software Engineer (Cloud & Integration) ensures that integration solutions

Job Title:Salesforce Commerce Cloud Developer (Retail) Location:Nottingham (2 - 4 days on site per month) Salary/Rate:£400 - 448 Inside IR35 Start Date:End of May Job Type:Initial 6 month contract Company Introduction We have an exciting opportunity now available with one of our sector-leading consultancy clients! They are currently looking for a skilled Salesforce Commerce Cloud developer to join their digital commerce team for a six-month contract. Job Responsibilities/Objectives The ideal candidate will have hands-on experience in building scalable, headless eCommerce solutions using SFCC and PWA Kit. You will work closely with architects, business analysts, and cross-functional teams to deliver high-performance storefronts and integrations for enterprise retail platforms. • Develop and customize Salesforce Commerce Cloud (SFCC) solutions, including PWA-based storefronts., • Implement headless architecture leveraging SFCC APIs and PWA Kit., • Collaborate with architects to translate High-Level Designs (HLDs) and Low-Level Designs (LLDs) into functional components., • Build and optimize key modules such as checkout, search, personalization, and API orchestration., • Integrate SFCC with external enterprise systems like PIM, OMS, SAP CRM, and CDNs for real-time data synchronization., • Configure and optimize Algolia search, including indexing strategies and fallback mechanisms., • Ensure compliance with performance, security, and scalability standards., • Support incident resolution, performance tuning, and stability improvements during staging, go-live, and hypercare phases., • Work with MuleSoft or similar tools for API integration and orchestration., • Follow best practices for code modularization, deployment pipelines, and solution governance. Required Skills/Experience The ideal candidate will have the following: • Strong experience in Salesforce Commerce Cloud (SFCC) development., • Hands-on experience with PWA Kit and headless commerce implementations., • Proficiency in JavaScript, Node.js, and front-end frameworks (React preferred)., • Knowledge of API integration and orchestration using MuleSoft or similar tools., • Experience with Algolia search configuration and optimization., • Familiarity with integrating enterprise systems (PIM, OMS, SAP CRM)., • Understanding of CI/CD pipelines, performance tuning, and cloud deployment., • Excellent problem-solving and communication skills. Preferred Qualifications Although not essential, the following skills are desired by the client: • Experience in large-scale retail or eCommerce platform migrations., • Knowledge of SFCC Business Manager and cartridge development., • Exposure to multi-region deployments and CDN strategies., • Certification in Salesforce Commerce Cloud or related technologies. If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format. Disclaimer Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies. Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.

Description This role will be mainly remote but require flexibility to travel to client sites, and our offices based in London, Sheffield, and Bristol. About the role As a Senior Microsoft Power Platform and AI Developer, you will work with users, product teams, engineers, architects, security and operational colleagues to turn complex needs into reliable services. You will take technical ownership of significant components and end-to-end solutions and guide decisions across low-code, pro-code, integration and AI patterns. A major part of the role is engineering AI agents and agentic workflows. You will design how agents use trusted knowledge, approved tools, Model Context Protocol (MCP) services, approvals, human hand-offs and safe failure paths. You will ensure that evaluation, observability, identity, permissions and data boundaries are built into delivery rather than added later. You will review code and designs, mentor developers, improve engineering practices and support live services. You should be able to challenge inappropriate use of low-code or AI and select a simpler or more supportable approach where evidence supports it. Key responsibilities • Lead the design, build, test, deployment and support of solutions using Power Apps, Power Automate, Dataverse, Copilot Studio and appropriate pro-code extensions., • Engineer AI agents and agentic workflows using trusted knowledge, tools, actions, approvals, human hand-offs, evaluation and safe failure paths., • Design and implement integrations with approved MCP servers and lead development of MCP tools or services using secure, reusable patterns., • Integrate Power Platform and AI solutions with Microsoft 365, SharePoint, Microsoft Graph, Azure services and enterprise systems using connectors, APIs and event-based patterns., • Apply grounding, retrieval-augmented generation, structured outputs, tool calling and model-selection patterns with appropriate evaluation and operational controls., • Create custom connectors, plug-ins and Azure-hosted components where low-code capability is insufficient, choosing technologies based on need, risk and supportability., • Set and apply engineering standards for source control, solution packaging, environment strategy, automated testing, CI/CD, monitoring and release management., • Lead technical investigation of complex live-service faults and improve resilience, performance, accessibility, security and observability., • Review designs and code, mentor developers and contribute reusable components, patterns and learning to the wider engineering community. Requirements • Substantial hands-on experience designing, building and releasing production solutions with Power Apps, Power Automate, Dataverse and Copilot Studio., • Experience leading development of AI agents or agentic workflows that use knowledge, tools and actions to complete meaningful tasks safely., • Experience integrating or developing MCP servers and tools, or equivalent tool-based agent integration patterns, including troubleshooting identity, permissions and data flow., • Strong API and integration skills, including REST/JSON, custom connectors, OAuth 2.0, Microsoft Entra ID and secure secrets management., • Pro-code engineering capability in one or more languages such as TypeScript/JavaScript, C# or Python, with experience extending low-code services appropriately., • Strong software engineering practice, including testing, version control, code review, documentation, CI/CD, observability and supporting live services., • Ability to lead technical decisions for medium-to-high complexity work, communicate trade-offs and escalate architecture or security risks appropriately., • Practical understanding of security, data protection, accessibility and responsible AI controls for enterprise applications and agents. Desirable criteria • Experience with Azure Functions, Logic Apps, API Management, Key Vault, Application Insights, Azure AI services or comparable cloud components., • Experience with retrieval-augmented generation, vector search, embeddings, enterprise search and evaluation of grounded responses., • Experience with agent observability, tracing, prompt and version management, red teaming or automated quality and safety testing., • Experience integrating Microsoft Graph, SharePoint, Power BI, Fabric or other Microsoft enterprise services., • Experience defining Power Platform environment, solution, data-loss-prevention and application lifecycle management patterns., • Relevant Microsoft certifications, or experience delivering technology in government, justice, regulated or security-conscious environments. This role will require you to have or be willing to go through Security Clearance. As part of the onboarding process candidates will be asked to complete a Baseline Personnel Security Standard; details of the evidence required to apply may be found on the government website Gov.UK. If you are unable to meet this and any associated criteria, then your employment may be delayed, or rejected. Details of this will be discussed with you at interview. Benefits By joining us you can expect • Autonomy to develop and grow your skills and experience, • Be part of exciting project work that is making a difference in society, • Strong, inspiring and thought-provoking leadership, • A supportive and collaborative environment As well as this, we offer: • Development access to LinkedIn Learning, a management development programme and training, • Wellness 24/7 Confidential employee assistance programme, • Social - Breakfast Tuesdays, Thirsty Thursdays and Pizza on the last Thursday of each month as well as commitment to charitable causes, • Time off 25 days a year, • Pension Salary Exchange Scheme with 4% employer contribution and 5% employee contribution, • Life Assurance of 4 times base salary, • Private Medical Insurance which is non-contributory (spouse and dependants included), • Worldwide Travel Insurance which is non-contributory (spouse and dependants included)

Description We’re looking for a Staff Software Engineer to help shape and build the shared engineering capabilities that underpin Our Future Health’s data platforms. This is an opportunity to combine hands-on software engineering with Staff level technical leadership, working on large-scale data systems and reusable tooling while helping multiple engineering teams solve complex problems effectively. Our Future Health is an ambitious collaboration between the public, charity and private sectors, designed to help people live healthier lives for longer through better prevention, earlier detection and improved treatment of diseases. We will speed up the discovery of new methods of early disease detection, and the evaluation of new diagnostic tools, to help identify and treat diseases early, when outcomes are usually better. With over 2.7M volunteers across the UK, we’re now the world’s biggest health research programme of its kind, and our volunteer group is also more diverse than other, similar health research programmes. Technology and data are central to our mission. Our systems power web sites, clinics across the UK, secure analytics and research systems, and pipelines that process highly sensitive health and genetic data, and we are continuing to grow our engineering capability to support this ambition. Our Data Product squads build and operate the technology that enables us to process and use large volumes of health and research data. As our engineering organisation evolves, we’re looking for a Staff Software Engineer who can help us build scalable, reusable engineering capabilities that can be shared across these teams. Essential Duties and Responsibilities Day to day work will vary depending on what your focus is at that time, but will include things like: • Guiding the technical decisions the team makes alongside the squad’s product manager and engineering manager (EM)., • Represent technology/architecture/engineering in cross-functional project teams throughout a project’s lifecycle (from ideation to implementation). Work within the team to identify optimal solutions for challenges, communicate them outwards to stakeholders and work with others to implement them., • Work with the Head of Data Engineering and your peer Staff/Lead Engineers to act as a guiding mind for the engineering/architecture in your business area. Identify areas for improvement and work with other leaders to implement., • Lead decision-making on critical technical strategy and implementations which affect your business area., • Identify opportunities for and then carry out specific pieces of high-impact hands-on work where it makes sense., • Work with partners and suppliers to integrate their systems with Our Future Health’s., • Support your colleagues with pairing, peer reviews, coaching, discussion, and other collaborative activities that help everyone reach high standards and result in the delivery of high-quality software products., • Participate in live operations support rotations that monitor live systems and quickly and effectively react to potential incidents and provide support to operations teams such as customer support. This could include being part of an out of hours on-call rotation., • Anticipate problems that could occur with pipelines and take action to prevent them. Identify and describe problems when they occur and be able to develop solutions that address them for the short and long term., • Keep abreast of best practice in software engineering across industry, research and Government, and identify opportunities to bring these into Our Future Health. Requirements We welcome applications from all who may not feel they match the full criteria, so if you have most of the below, we'd like to hear from you: Technical Skills • You have led the architectural design of systems., • Highly proficient in cloud engineering (preferably in Azure; AWS and GCP), • Demonstrable knowledge and experience in building solutions centred around moving and processing large amounts of data at pace and scale, using cloud-native technologies such as Kubernetes, Helm and Docker. Experience with storing, searching and filtering large scale data., • Highly proficient working with Infrastructure as Code (Terraform, Ansible), • Highly proficient in Python. Experience in orchestration tools like Dagster, Prefect and Airflow are advantageous., • Experience with Spark, Databricks, data lakes/lakehouses., • Knowledge of good data modelling and design patterns; in-depth knowledge of relational databases (e.g. PostgreSQL) and familiarity other types of data store (blob, document, graph)., • Highly proficient in modern, agile development practices like code review, TDD, CI/CD and pairing using tools like Git and GitHub., • Experience in operationally managing software components/service once live, including: observability best practises, logging best practises, error reporting, debugging and live incident management. Experience using tools such as Grafana, Prometheus, New Relic etc., • Experience of working with sensitive personal data., • Experience working with a health data (genetic data, clinical data, NHS data) is advantegeous. In particular, any knowledge and experience of FHIR and health data models (OMOP, PCORnet, i2b2, CDISC) would be advantageous. Competencies • Experience working in/with cross-functional teams consisting of engineers, product, UX and non-technical stakeholders., • Proven ability to communicate with stakeholders and audiences at different levels., • Understanding of the importance of operational, security and legal factors when designing solutions, with the ability to articulate trade-offs and make informed decisions around design and technology choices., • Experience working in small, growing organisations with a high degree of ambiguity, where flexibility is valued., • Strong understanding of software quality principles and practices., • Experience in mentoring and coaching less experienced engineers., • Comfortable in facilitating technical discussions, encouraging collaboration and providing direction. Why join us? You’ll be joining at an interesting point in the evolution of our Data Engineering organisation. We’re looking at how shared tooling and engineering capabilities should work across our Data Product squads, which means there’s an opportunity to influence how we design and build these systems rather than simply inheriting an established model. You’ll work on genuinely challenging engineering problems involving large volumes of sensitive health data, while collaborating with engineers, data specialists and architects across the organisation. The role combines hands-on engineering with Staff level influence, helping teams make good technical decisions, developing other engineers and improving how we build software across the wider area. We’re looking for someone pragmatic, collaborative and comfortable working through ambiguity. You’ll have strong technical opinions, but know when to adapt them; you’ll care about engineering quality without over-engineering solutions; and you’ll be comfortable influencing people without relying on authority. Healthcare experience isn’t essential, but an interest in our mission is. It’s an opportunity to apply your engineering experience to technology that ultimately supports health research at an unprecedented scale. Hiring process We feel hiring should be transparent and give you a real sense for what Our Future Health is like. Here's what you can expect: • Initial chat with our Talent team (30 min) to get to know each other, discuss the role, and answer any questions you have., • 1st interview with our Head of Data Engineering (30 min) - this is an opportunity to learn more about each other and align on role expectations., • Technical interview with 2-3 members from our engineering team (60 min). This will include a short task you’ll need to prepare in advance of the interview and is designed to get a sense for how you'd approach the real-world responsibilities of this role., • Final stage competency interview (60 min) with a small cross-functional panel of your potential new colleagues. This will focus on how you collaborate, work with stakeholders, and navigate ambiguity and challenges in real-world projects. Benefits • Competitive base salary from £105,000 per annum, • Generous Pension Scheme – We invest in your future with employer contributions of up to 12%, • 30 Days Holiday pro rata + Bank Holidays – Enjoy a generous holiday allowance with the flexibility to take bank holidays when it suits you, • Enhanced Parental Leave – Supporting you during life’s biggest moments, • Cycle to Work Scheme – Save 25-39% on a new bike and accessories through salary sacrifice, • Home & Tech Savings – Get up to 8% off on IKEA and Currys products, spreading the cost over 12 months through salary sacrifice, • EV Scheme – Save up to 40% on a brand new electric vehicle all-inclusive package through salary sacrifice, • £1,000 Employee Referral Bonus – Know someone amazing? Get rewarded for bringing them on board!, • Wellbeing Support – Access to Mental Health First Aiders, plus 24/7 online GP services and an Employee Assistance Programme for you and your family, • A Great Place to Work – We have a lovely Central London office in Holborn, and offer flexible and remote working arrangements You may work remotely from anywhere within the UK, with occasional travel to London. We recommend you apply as soon as possible as occasionally due to high volumes of applications, we need to close our postings early. At Our Future Health, we recognise the importance of having a diverse workforce and ensuring that all candidates, regardless of their background, have equitable access to our application process. We proactively encourage applicants who identify as having a disability, neurodiversity, or long-term health conditions to let us know if they require any reasonable adjustments as part of their application process. If you do require any reasonable adjustments, please email us at talent@ourfuturehealth.org.uk

Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at and follow us on and _. We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. This is a remote opportunity and we would be interested in applicants based in Spain, Ireland, Germany, the UK or Sweden at this time. The Opportunity: Grafana Observability builds end-to-end observability that spans application, infrastructure, database, browser, and mobile. Our Mobile Observability initiative gives mobile developers first-class instrumentation SDKs that capture traces, metrics, logs, crashes, and user sessions. Our solutions aim to be tightly integrated with OpenTelemetry and Grafana Cloud. We’re building high-performance, low-overhead SDKs that make it easy for teams to connect mobile signals to backend and infra telemetry for true full-stack visibility. We value open standards, great developer experience, and doing the hard engineering needed to ship reliable software at scale. You may not meet every requirement below. If this role excites you, please raise your hand. What You’ll Be Doing: • Build and evolve mobile instrumentation SDKs for iOS (Swift / Obj-C), prioritizing performance, stability, and a great developer experience., • Design and ship SDK features such as session tracking, crash reporting, sampling strategies, automatic context propagation, and OpenTelemetry integrations., • Own projects end-to-end., • Break large, ambiguous problems into incremental deliverables: design modular solutions, ship MVPs, gather feedback, iterate quickly., • Ensure quality: automated tests, CI, documentation, and smooth, backwards-compatible upgrade paths., • Collaborate cross-functionally with backend, frontend, product, and solutions engineering to ensure cohesive end-to-end observability workflows., • Engage with the open-source community: review PRs, discuss design proposals, and help guide external contributors., • Mentor teammates, participate in technical design discussions and help shape the mobile observability roadmap. What Makes You a Great Fit: • You’re a motivated self-starter with a bias toward action and the ability to run with poorly defined scopes. You can operate autonomously while being highly collaborative., • Strong mobile engineering experience: with iOS (Swift/Obj-C) and, optionally, Android (Kotlin/Java)., • Demonstrated experience building or maintaining mobile SDKs, platform libraries, or other developer-facing platform code used by external developers., • Experience working with performance-sensitive code (startup time, memory, network efficiency) and making pragmatic tradeoffs., • Familiarity with OpenTelemetry (instrumentation, SDKs, collectors) or experience contributing to/maintaining OTel SDKs or similar telemetry libraries., • Excellent written and verbal communication., • Comfortable working in a fully remote, globally distributed team., • Coachable, customer-focused, and passionate about developer experience, you can do more than code: you write docs, mentor others, and shape roadmaps., • Pragmatic and comfortable navigating ambiguity: you prioritize progress over perfection and iterate quickly based on feedback. Bonus Points For: • Contributions to OpenTelemetry, crash reporting libraries, or other observability OSS., • Experience with cross-platform frameworks (React Native, Flutter) or building native bindings/bridges., • Experience with mobile security, privacy, or platform integration challenges., • Prior work on crash aggregation, session replay, or sampling for mobile telemetry. Compensation & Rewards: In UK, the compensation range for this role is £91,000 - £114,000. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally. #LI-Remote *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. Why You’ll Thrive at Grafana Labs: • 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose., • Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment., • Transparent Communication – Expect open decision-making and regular company-wide updates., • Innovation-Driven – Autonomy and support to ship great work and try new things., • Open Source Roots – Built on community-driven values that shape how we work., • Empowered Teams – High trust, low ego culture that values outcomes over optics., • Career Growth Pathways – Defined opportunities to grow and develop your career., • Approachable Leadership – Transparent execs who are involved, visible, and human., • Passionate People – Join a team of smart, supportive folks who care deeply about what they do., • In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it., • Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. #LI-Remote For information about how your personal data is used once you’ve applied to a job, check out our .

Docker has been one of the most loved brands in developer tooling, trusted by more than 20 million monthly users and over 20 billion container image pulls. From solo founders to the world's largest companies, developers rely on Docker to build, share, and run their applications across our suite of products including Docker Desktop, Docker Hub, and Docker Scout. We are a globally distributed, remote-first team building the tools that define how software gets built and delivered. As AI agents redefine software development, Docker is at the center of that shift, providing the sandboxed environments, verified images, and secure infrastructure that make autonomous workflows trustworthy by default. The Customer Experience Engineer – Technical (CXE-T) is a post-sales technical subject matter expert responsible for scaling deep product adoption through 1:many technical enablement, structured Proof of Concepts (PoCs), and high-impact technical assets. Unlike traditional program or lifecycle roles, this position is focused on technical depth and applied architecture guidance. The CXE-T designs and delivers scalable technical sessions, builds reusable PoC frameworks, produces advanced technical recordings and blogs, and serves as an escalation point for non-support Solutions Engineering–type questions across customer cohorts. This role amplifies impact across large customer populations through structured enablement systems, while occasionally leading targeted 1:1 workshops for high-impact customers or strategic technical initiatives. 1:Many Technical Enablement Design and deliver advanced technical sessions (webinars, live builds, architecture deep dives, workshops) for platform, DevOps, security, and engineering audiences. Create structured enablement series aligned to customer maturity stages (e.g., secure SDLC, supply chain hardening, container governance). Develop repeatable technical learning paths that drive adoption beyond initial onboarding. Structured PoCs & Applied Architecture Design scalable PoC frameworks that customers can adopt independently or via cohort-based execution. Define technical success criteria and evaluation benchmarks for common adoption scenarios (e.g., policy enforcement, image integrity, SBOM visibility, secure pipelines). Translate Docker capabilities into practical architectural patterns customers can implement. On exception, lead 1:1 customer workshops or guided PoCs for complex or high-value technical initiatives. Technical Content & Thought Leadership Produce deep technical assets: Recorded walkthroughs Architecture reference guides Advanced implementation blogs Reusable demo environments Build assets that directly support customer journey stages and remove common technical blockers. Act as a field-informed voice into Product and Engineering, surfacing real-world technical friction. Technical Advisory & SE/SA Overflow Support Serve as a subject matter expert for non-support technical questions that exceed standard documentation. Provide architectural guidance across: Secure build pipelines Software supply chain integrity Container security and governance AI/ML workload governance (where applicable) AI agent architecture patterns: isolated execution environments, MCP policy enforcement, model artifact provenance Partner with Sales Engineers and Post-Sales teams to ensure technical continuity without owning deal cycles. You are a deeply technical practitioner who enjoys teaching, systematizing expertise, and scaling architectural excellence across customer populations. You prefer building reusable technical systems over repetitive 1:1 firefighting, but can step into consultative workshops when required. Required 5+ years in Solutions Engineering, Technical Account Management, DevOps, Platform Engineering, or similar technical roles. Strong hands-on expertise in: Docker and container ecosystems Secure software supply chain practices CI/CD pipelines and modern cloud-native architecture Experience designing and executing structured PoCs with defined success criteria. Ability to present complex technical topics clearly to senior engineering audiences. Strong written communication skills; experience producing technical blogs or deep technical content. Preferred Hands-on experience with AI/ML development workflows, including model packaging, dependency management, reproducibility, and governance considerations within containerized environments. Practical Experience with AI coding agent runtimes and sandboxed execution environments (e.g., agent isolation, MCP tool governance) Familiarity with Docker SBX and MCP Gateway as enterprise controls for agentic AI workloads Familiarity with secure software supply chain practices, including SBOM generation and consumption, artifact signing, provenance (e.g., SLSA concepts), vulnerability management, and policy enforcement. Deep understanding of the container image lifecycle, including build optimization, image hardening, base image strategy, registry governance, promotion workflows, and lifecycle management from development through production. Practical experience implementing or advising on Secure Software Development Lifecycle (SSDLC) practices, including secure build pipelines, policy-as-code, compliance controls, and DevSecOps integration. Exposure to governance frameworks or regulatory models impacting modern development environments (e.g., NIST guidance, EU AI Act, internal enterprise policy frameworks). Experience designing reusable lab environments, demo frameworks, or reference architectures for engineering audiences. Background in Platform Engineering, DevSecOps, or Security Architecture roles where architectural decisions directly influenced developer experience and risk posture. Primary Goal: Build product mastery, understand recurring customer friction patterns, and identify high-leverage enablement opportunities. Deeply immerse in Docker platform capabilities across security, supply chain, governance, and developer workflows, with particular focus on AI Gov and MCP Gateway as emerging customer conversation areas ahead of GA. Review existing CXE, SE, and Post-Sales materials to identify: Common architectural blockers Repeated SE/SA escalation themes Gaps in advanced technical documentation Shadow live enablement sessions and recent PoCs to understand maturity gaps. Audit current technical assets (recordings, demos, blogs) for depth and reusability. Define 2–3 high-impact technical themes where scalable enablement can reduce friction. Outcome by Day 30: Clear map of recurring advanced technical questions. Identified priority PoC/use-case patterns to formalize. Proposed first scalable technical asset or session outline. Primary Goal: Launch repeatable technical enablement and codify structured PoC frameworks. Design and deliver at least one advanced 1:many technical session (live or recorded). Build a structured PoC framework for a priority adoption scenario: Defined success criteria Clear architectural reference pattern Reusable demo environment or walkthrough Publish at least one deep technical asset (e.g., advanced blog, architecture guide, recorded lab). Establish lightweight intake process for non-support technical advisory questions. Partner with SE/Post-Sales to ensure technical consistency across pre- and post-sales. Outcome by Day 60: At least one repeatable enablement session running. One codified PoC pattern reusable across customer cohorts. Measurable reduction in repeated advanced technical questions in a target area. Primary Goal: Operate as the recognized post-sales technical authority and multiplier. Deliver a structured enablement series aligned to a customer maturity theme (e.g., secure pipelines, governance implementation). Expand PoC frameworks into reusable “customer-ready” kits. Develop a technical content backlog aligned to customer journey stages. Contribute field-informed feedback to Product and Engineering based on: Architectural friction Governance gaps Adoption blockers On exception, lead 1:1 advanced workshop or guided PoC for a high-impact customer use case. Outcome by Day 90: Demonstrable lift in technical adoption across a defined customer cohort. Library of scalable technical assets supporting key journey stages. Recognized internally as the go-to SME for advanced post-sales architecture questions. Docker does not offer visa sponsorship for this role. Compensation & Equity EU: €70,700K – €101K + equity Perks Freedom & flexibility; fit your work around your life Designated quarterly Whaleness Days plus end of year Whaleness break Home office setup; we want you comfortable while you work 16 weeks of paid Parental leave (after 6 months of employment) Technology stipend equivalent to $100 USD net/month PTO plan that encourages you to take time to do the things you enjoy Training stipend for conferences, courses and classes Equity; we are a growing start-up and want all employees to have a share in the success of the company Docker Swag Medical benefits, retirement and holidays vary by country Remote-first culture, with offices in Seattle and Paris Docker embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our company will be. #LI-REMOTE

Immuta is the Data Authorization Company, helping the world’s largest organizations control who, and what, can access their data. The way enterprises access data is fundamentally changing. Organizations are racing to put data to work across analytics and AI, while AI copilots and agents are emerging as an entirely new class of data consumer. Traditional approaches built around tickets, static permissions, and manual approvals were not designed for this speed, scale, or complexity. Immuta provides the authorization layer for modern data and AI. Our platform enables organizations to provision governed access to data by policy, by request, and dynamically for AI agents, so people and AI can access the data they need while enterprises maintain security, compliance, and control. For Chief Data Officers, that means making enterprise data dramatically easier to access and use without giving up governance. For AI leaders, it means giving AI agents secure, governed access to enterprise data so they can move from experimentation into production. Founded in 2015, Immuta is trusted by Fortune 500 companies and government agencies worldwide. • Our technology ecosystem includes Snowflake, Databricks, AWS, Microsoft Azure, Google Cloud, Okta, ServiceNow, Teradata, Alation, Atlan, and Starburst — connecting Immuta to the data, cloud, identity, and enterprise platforms powering modern data and AI environments., • Immuta has been recognized by Forbes as a top American startup employer, by Inc. Magazine and Built In as one of the best workplaces, and by Fast Company as one of the world’s most innovative companies., • Immuta has raised $263 million from investors including NightDragon, Snowflake, Databricks, ServiceNow, Citi Ventures, Dell Technologies Capital, DFJ Growth, IAG, Intel Capital, March Capital, Okta Ventures, StepStone, Ten Eleven Ventures, and Wipro Ventures., • We operate as a hybrid workplace with offices in Boston, MA; Columbus, OH; and College Park, MD. Immuta’s Customer Success team helps customers realize measurable value from Immuta’s Data Authorization Platform, enabling them to provision governed access to data safely and at scale. We partner closely with customers and internal teams to drive adoption, strengthen outcomes, and build long-term relationships that support retention and growth. Across EMEA, the team works with organizations operating in complex, multi-country environments. We bring together customer empathy, technical fluency, and regional awareness to help customers navigate data governance, privacy, security, and data residency requirements while advancing their business goals. As a Senior Customer Success Manager for the EMEA region, you’ll serve as a trusted advisor to enterprise customers across the region. You’ll guide customers through onboarding, implementation, adoption, optimization, and renewal, helping them achieve measurable business outcomes with Immuta’s Data Authorization Platform. You’ll partner with technical stakeholders, business leaders, and executives to define success plans, demonstrate value, manage risks, and identify opportunities to expand the customer relationship. This is a high-impact role for a customer-focused professional who combines strategic relationship management with enough technical depth to engage in complex data and cloud environments. This is a full-time, remote role for candidates located in the greater London, UK area. The role reports to the VP of Customer Success. Travel may be required according to the needs of the business. • Partner with senior customer stakeholders to define desired outcomes, establish success measures, and build actionable adoption roadmaps., • Lead onboarding, deployment, and integration programs across modern data platforms and cloud environments, coordinating internal and customer teams to support successful implementation., • Manage enterprise customer relationships across EMEA through the full customer lifecycle, including adoption, value realization, renewal planning, and expansion., • Monitor account health, usage, risks, and customer progress; create mitigation plans and maintain accurate renewal forecasts., • Conduct business reviews, executive sessions, workshops, and enablement programs that communicate value, strengthen adoption, and align stakeholders on next steps., • Advise customers on data governance, access control, privacy, security, and applicable regional requirements, including GDPR and data residency considerations., • Collaborate with Sales, Product, Engineering, Support, and technical delivery teams to resolve blockers, align customer needs with Immuta’s roadmap, and deliver a consistent customer experience., • Capture customer feedback, implementation patterns, and market insights to inform product improvements and strengthen customer success practices., • Identify opportunities for additional use cases, advocacy, and expansion by connecting customer priorities to the value Immuta can deliver., • Contribute to regional customer success playbooks, best practices, and knowledge-sharing initiatives that improve scale and consistency across EMEA., • Experience: 5–8 years in Customer Success, Technical Account Management, Solution Delivery, consulting, or a related customer-facing role within enterprise SaaS, cloud, or data-focused environments., • Enterprise Customer Success: Demonstrated success managing complex enterprise customer relationships across onboarding, adoption, value realization, renewal, and expansion., • Regional Expertise: Experience working with customers across multiple EMEA countries and an understanding of the region’s diverse business and regulatory environments., • Technical Skills: Working knowledge of modern data ecosystems and cloud platforms, such as Snowflake, Databricks, Starburst, AWS, Azure, or GCP., • Data Governance: Familiarity with data governance, data privacy, security, access control, GDPR, and data residency concepts., • Strategic Account Management: Ability to develop success plans, interpret customer health and usage signals, manage risk, and connect product adoption to measurable business value., • Project Management: Strong organization and prioritization skills, with the ability to coordinate multiple complex customer initiatives and stakeholders at the same time., • Communication: Excellent written, verbal, and presentation skills, with confidence engaging technical audiences, business leaders, and executive stakeholders., • Collaboration: Proven ability to work effectively across Sales, Product, Engineering, Support, and technical delivery teams in a distributed environment., • Languages: Professional fluency in English; additional European languages such as German, French, or Spanish are an advantage., • Education: Bachelor’s degree or equivalent practical experience., • Approach: Strategic, empathetic, proactive, and customer-focused, with sound judgment and a commitment to delivering meaningful outcomes. BENEFITS At Immuta, our goal is to help bridge the gap between personal and professional growth, so that our team members can be well and thrive personally and professionally. After all, great professional success stories rarely happen without great personal success stories! Our generous benefits package given to all full time employees includes: • 100% employer paid Healthcare (Medical, Dental, Vision) premiums for you and your dependents (including Domestic Partners), • Stock Options, • Paid parental leave (Both Maternity and Paternity), • Unlimited Paid time off (U.S. based positions), • Learning and Development Resources EEO NOTICE: Immuta provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, marital status, age, disability (including disability due to pregnancy) or genetics, protected veteran status, or any other characteristic protected by law. Immuta complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment. NOTICE TO THIRD PARTY RECRUITERS: Immuta does not accept candidates from third party recruiters. All candidates submitted through are considered to be submissions by the candidate and no submission will obligate Immuta to pay any third party for the referral or hiring of a candidate. AI NOTICE: As part of our hiring process, Immuta may use artificial intelligence (AI) tools to support recruiting activities, such as application review and interview coordination. These tools assist our recruiting team but do not replace human decision-making. To protect the privacy of all participants and the confidentiality of Immuta information discussed during interviews, candidates may not use external recording tools, AI meeting assistants, or third-party transcription platforms during interviews unless approved in advance by Immuta. If you require an accessibility accommodation or assistance during the interview process, please contact us in advance so we can support your needs appropriately. For more information on how we process your personal data, please visit our Privacy Notice for Job Applicants.

• Client Relationship Management, • Act as the primary point of contact for a portfolio of clients, building trusted long-term relationships., • Review and discuss financial statements and reports with clients, providing clear commercial insight., • Prepare and maintain client profile summaries., • Analyse financial information and recommend practical actions to improve business performance., • Provide proactive advice on accounting, taxation, profitability, and business improvement opportunities., • Negotiate engagement terms and service agreements where appropriate., • Maintain strict confidentiality of client information and ensure compliance with professional standards., • Identify and report potential money laundering risks in accordance with regulatory requirements., • Accounts & Tax Review, • Review accounts, tax returns, and other work prepared by the accounts team to ensure technical accuracy and compliance., • Assist the Head of Tax with technical tax matters and planning opportunities., • Ensure compliance with relevant accounting standards, tax legislation, and regulatory requirements., • Provide guidance and support to team members on complex accounting and taxation issues., • Account Management, • Ensure timely and accurate billing, fee collection, and overall portfolio profitability., • Work closely with the shared services team in India to monitor invoice production and client fee collection., • Liaise directly with clients where necessary to resolve billing or payment matters., • Review and standardise client engagement letters and service documentation., • Leadership & Team Management, • Lead, mentor, and develop UK-based accounting staff while effectively managing the shared services team in India., • Foster collaboration across all office locations to deliver an exceptional client experience., • Monitor workloads, deadlines, and quality standards to ensure efficient service delivery., • Drive continuous improvement by identifying and implementing best practices across the practice., • Support the management of office operations, IT systems, and security alongside senior leadership., • Business Development, • Support the Business Development Director in winning new business opportunities., • Meet prospective clients to understand their requirements and prepare tailored proposals, with Director support where appropriate., • Identify opportunities to expand services to existing clients through proactive relationship management., • Contribute to the continued growth and development of the practice., • Professional Development, • Maintain up-to-date technical knowledge through CPD, professional training, industry publications, and networking., • Keep informed of changes in accounting standards, tax legislation, and regulatory requirements., • ACA, ACCA, or equivalent professional accounting qualification or qualified by experience., • Strong taxation knowledge and practical experience., • Experience reviewing statutory accounts and tax work., • Excellent client relationship and communication skills., • Previous team leadership or management experience., • Strong commercial awareness and problem-solving ability., • High level of attention to detail and organisational skills., • Proficiency in Microsoft Excel, Word, and cloud-based accounting software., • Ability to manage multiple priorities and meet deadlines., • Working Monday to Friday, 9am-5pm based at our client's Ilkley office, however once settled into the role; there is flexibility to work from home when needed. Salary is neogtiable #J-18808-Ljbffr

Biometric Talent Ltd is seeking an experienced Infrastructure Engineer to join a technology team responsible for a broad, modern hybrid infrastructure estate in Bradford. The role covers cloud, on‑premises infrastructure, networking, security and Microsoft technologies to build and maintain secure, resilient platforms. You will split time between the Bradford office and remote collaboration, with one day per week in the office and occasional travel. #J-18808-Ljbffr

Permanent Location: Bradford (hybrid – 1 day per week in the Bradford office, with occasional travel as required) Salary: up to £50,321 per annum Hours: 35 hours per week, Monday to Friday, between 8am and 6pm (flexible) Industry: Not for Profit We’re looking for an experienced Infrastructure Engineer to join a technology team responsible for a broad, modern hybrid infrastructure estate. This is an opportunity to work across cloud, on‑premises infrastructure, networking, security and Microsoft technologies, helping to build and maintain platforms that are secure, resilient and ready for the future. You’ll be joining an organisation with a strong social purpose, where technology plays a key role in delivering essential services and supporting communities. As an Infrastructure Engineer, you’ll have a varied role spanning both operational support and technical improvement. You’ll be responsible for implementing, developing and maintaining: • Azure PaaS and IaaS, including VMs, App Services, Storage, Azure SQL, VNets and Application Gateway, • On‑premises and private cloud infrastructure, including HCI and virtualisation platforms, • Networking, including LAN, WAN, SD-WAN, switching, firewalls and routing, • Microsoft 365, including Entra ID, Intune, Defender, Exchange, SharePoint and Teams, • Server, storage and virtualisation environments, • Backup and recovery platforms, • Monitoring, patching and proactive infrastructure management, • Troubleshooting and root cause analysis, • Technical documentation and knowledge sharing You’ll also act as an SME escalation point for Service Desk and Application Support teams, helping resolve more complex technical issues. The role offers plenty of variety. One day you could be working on infrastructure within the data centre, and the next collaborating with the Development Team on a new integration or web application. You’ll be working across a predominantly Microsoft‑based environment, including: • Microsoft Server, Active Directory and DNS, • Azure PaaS and IaaS, • VMware / VxRail HCI, • Microsoft 365, Entra ID, Intune and Defender, • Cisco Meraki networking, • Rubrik and AvePoint backup solutions, • Azure DevOps, • Storage, virtualisation and networking technologies Experience with Nutanix would also be advantageous. We’re looking for someone with strong hands‑on infrastructure experience who enjoys solving problems and working collaboratively. You’ll ideally have: • Proven experience working in a modern enterprise infrastructure environment, • Strong experience with on‑premises servers, storage and virtualisation, • Hands‑on experience with Microsoft Azure across both PaaS and IaaS, • Strong knowledge of LAN/WAN, switching, firewalls, routing and network security, • Experience with infrastructure monitoring and proactive issue resolution, • Strong troubleshooting and root cause analysis skills, • Experience working across server, network, storage and security technologies, • A practical, collaborative approach and a willingness to keep developing your technical knowledge You don’t need to be an expert in every technology listed. What’s important is that you have a strong infrastructure foundation, enjoy learning and can confidently work across a varied technical estate. Alongside the opportunity to work across a broad and evolving technology environment, you’ll have access to a strong benefits package, including: • 28 days’ annual leave plus bank holidays, • An additional day off for your birthday, • Option to purchase additional annual leave, • Cash health plan, Health MOTs and online GP access, • Gym discounts and a dedicated volunteering day, • Car leasing and salary sacrifice schemes, • Defined Contribution and Defined Benefit pension options, • Life assurance at three times your salary, • Enhanced parental leave and flexible working, • Access to training, apprenticeships and leadership development programmes We are committed to providing equal opportunities for all candidates and welcome applications from individuals regardless of age, disability, gender identity, marital status, race, religion or belief, sexual orientation, or any other characteristic protected by law. As an employment agency for permanent and contract hires, we are dedicated to promoting a diverse and inclusive workforce, and we encourage applications from underrepresented groups to drive innovation and equality within the workplace. Should you require any reasonable adjustments please let us know so we can accommodate for any interactions with us at Biometric Talent, but also inform the client to ensure reasonable adjustments are made to allow for a fair and equitable process. #J-18808-Ljbffr

Get AI-powered advice on this job and more exclusive features. This range is provided by Corriculo Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Service Desk Manager, IT Support, SC Clearance, COR7384 An exciting opportunity has arisen for a talented Service Desk Manager to join a leading MSP, managing a growing team that delivers high-quality IT support to major clients throughout the UK. As the Service Desk Manager, you’ll lead a skilled technical team providing exceptional support across critical IT systems. This is a hands‑on leadership role, responsible for maintaining strong service standards, driving process improvement, and ensuring smooth day‑to‑day operations within a 24/7 support environment. You’ll oversee incident management, service delivery, and continuous improvement – ensuring customers experience reliability, transparency, and outstanding technical care. Our client is a leading MSP provider specialising in delivering secure networks and solutions to clients across the UK. The Service Desk Manager will join a dynamic team that values hard work and innovative thinking, working primarily onsite from their offices near Bradford, with occasional visits to client sites. This role requires UK residency and eligibility for Security Clearance (SC). The ideal Service Desk Manager will bring: • Strong experience leading a customer‑facing IT support team, • Strong technical knowledge of Microsoft 365, Azure, infrastructure, networking, and cloud environments, • Familiarity with ITIL or ISO27001 frameworks and service improvement practices is a plus, as is ConnectWise experience, • Eligibility for SC Clearance and a valid UK driving licence If you’re an experienced Service Desk professional looking to lead a capable team delivering secure and high‑impact IT services, apply today for immediate consideration! Service Desk Manager, IT Support, SC Clearance, COR7384 #J-18808-Ljbffr

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