IT Support Engineer
17 days ago
Bromsgrove
Role: IT Support EngineerLocation: Bromsgrove (Hybrid Working) Salary: £30,000 + Paid CertificationsAre you an enthusiastic IT Support Engineer looking to develop your career in a supportive, modern, and fast-growing tech environment? This is a fantastic opportunity to join a friendly MSP-style team where you'll work with a wide range of technologies, gain hands-on experience, and receive fully funded certifications to help you progress in your career. The Role You'll play a key part in delivering high-quality 1st/2nd line support across a varied customer base, working with technologies such as: • Windows 10/11 & Windows Server, • Microsoft 365 (Teams, Exchange, SharePoint), • Networking (DNS, DHCP, firewalls, switches, VPNs), • VMware & Virtualisation, • Azure cloud services, • Hardware troubleshooting & device configuration What You'll Be Doing • Resolving user issues across desktops, servers, cloud and network environments, • Supporting the second and third line engineers in technical issues and projects when required, • Monitoring systems, escalating complex issues, and helping improve processes, • Collaborating with senior engineers to expand your technical knowledge, • Providing excellent customer service with a proactive mindset What We're Looking For • 1-2 years' experience in an IT support or helpdesk role, • A solid understanding of Microsoft technologies and basic networking, • A passion for learning and improving your technical skills, • Strong communication skills and a customer-focused approach, • £27,000 salary, • Hybrid working, • Paid professional certifications (Microsoft, Networking, Security etc.), • Great culture, supportive management, and ongoing career development, • Exposure to modern technologies across cloud, virtualisation, networking and more