We are looking for an experienced, hands-on Store Manager to lead our team, maintain excellent standards, and deliver an exceptional customer experience. The ideal candidate will have a strong understanding of food hygiene, team management, and Italian food culture. Key Responsibilities Oversee daily operations of the café, ensuring smooth and efficient service. Maintain high standards of cleanliness, food hygiene, and safety in compliance with UK regulations. Plan and manage staff rotas to meet business needs while controlling labour costs. Lead, motivate, and develop the team to provide outstanding customer service. Handle small food preparations, such as filling croissants and baking frozen goods to serve fresh daily. Monitor stock levels and place orders to avoid shortages or waste. Ensure display counters and preparation areas are well presented and inviting at all times. Support and uphold the café’s brand values, with a genuine passion for Italian food and culture. Sales reports, and basic administrative tasks. Address customer feedback professionally and promptly. Essential Requirements Barista experience Previous experience in a café, restaurant, or food retail management role. Knowledge of food hygiene and safety standards (Level 2 Food Hygiene certificate or willingness to obtain). Proven ability to manage and motivate a team. Strong organisational and rota-planning skills. Confident with basic food preparation and baking tasks. Excellent communication and customer service skills. Ideally, a strong appreciation of Italian food and culture, with the ability to share that passion with the team and customers. Desirable Basic knowledge of Italian language or culinary terms. What We Offer Competitive salary Opportunity to work in a growing, authentic Italian café environment. Staff discounts and meals on shift. Supportive team culture with training and development opportunities.
Key Responsibilities - Recruitment & Onboarding: Drafting job descriptions, posting vacancies, screening CVs, arranging and participating in interviews, conducting background checks, and ensuring smooth onboarding for new hires. - Employee Relations & Performance Management: Supporting employee engagement, conducting performance appraisals, organizing satisfaction surveys, and exit interviews to promote a positive work environment. - Training & Development: Coordinating employee training programs, tracking learning progress, and assisting with career development initiatives. - Compensation & Benefits: Assisting in developing and implementing fair and competitive pay structures and managing employee benefits schemes. - HR Policies & Compliance: Ensuring all HR policies and procedures comply with UK employment laws; managing contracts, holiday leave, sick leave, etc. - Data Management & Reporting: Maintaining employee records and preparing HR-related reports to support management decisions. Who We’re Looking For - Education: A degree in Human Resource Management, Business Administration, Psychology, or a related field. - Experience: Minimum of 2 years of relevant HR experience, with a strong understanding of UK employment laws. - Language Skills: Proficient in English, with strong written and verbal communication skills. - Technical Skills: Proficient in Microsoft Office; familiarity with HRIS (Human Resources Information Systems) is a plus.
Delivering excellent service to ensure high levels of customer satisfaction. Motivating the sales team to meet sales objectives by training and mentoring staff. Creating business strategies to attract new customers, expand store traffic, and enhance profitability. Hiring, training, and overseeing new staff. Responding to customer complaints and concerns in a professional manner. Ensuring store compliance with health and safety regulations. Developing and arranging promotional material and in-store displays. Preparing detailed reports on buying trends, customer requirements, and profits. Undertaking store administration duties such as managing store budgets and updating financial records. Monitoring inventory levels and ordering new items.