Consumer jobs in BasingstokeCrear alertas

Collections Manager Location: Basingstoke, Hampshire Salary: Up to £55,000 Do you have a strong understanding of collections and recoveries within consumer credit? Our client is seeking an experienced Collections Manager to join their growing organisation on a permanent basis. The successful c

Job Title: Commercial Analyst Location: Basingstoke – Hybrid – Three Days in Office Employment Type: Permanent Hours: Monday-Friday AA Summary Think the AA is just about roadside assistance? Think again! As one of the UK's most trusted brands, we provide a wide range of services to millions of customers. From comprehensive Home and Motor Insurance to personalised Financial Services like Loans and Savings, and outstanding B2B, Consumer, Business Services, Driver Training, Car Care, and Service Maintenance and Repair, we've got you covered. Our mission is to keep Britain moving, and we're looking for dedicated individuals to join our team. Ready to join us? #LI-EJ1 #LI-Hybrid This is the job As a Commercial Analyst, you’ll play a key role in shaping how new customers choose the AA. You’ll focus on our sales and marketing channels, using insight and curiosity to uncover opportunities that improve how effectively and efficiently we attract new members. You’ll bring commercial thinking to the heart of our decision‑making. Working closely with our acquisition leadership team, you’ll act as a trusted business partner, spotting performance trends, identifying areas for improvement, and helping to drive initiatives that make a real impact. Your work will directly influence customer acquisition, ensuring we continue to grow in smart, meaningful ways. It’s a role where your analysis becomes action, and your ideas will help shape our future success. What will I be doing? • Understanding how our current acquisition strategy influences consumer behaviour, and recommending improvements based on insight., • Developing and refining analytical methodologies to track market activity and keep key stakeholders informed., • Leading the thinking on optimising the volume–value balance to shape our pricing and promotional strategy., • Delivering customer analysis that supports clear, evidence‑based decision‑making and tactical execution., • Collaborating with Retention Optimisation and Channel Analytics to assess how acquisition activity impacts our existing Members., • Enabling us to measure whether we’re reaching the right customer segments, using reach, penetration and effectiveness metrics., • Demonstrating the effectiveness of our marketing investments through regular performance reporting., • Enhancing trading measurement and reporting to highlight key growth drivers and ensure they can be monitored and managed effectively., • Take an active role in trading meetings and bring insights to help drive the whole of acquisition forward. What do I need?, • A proven track record of delivering accurate, meaningful analysis that drives commercial decision‑making., • The ability to translate complex analytics into clear recommendations and work collaboratively with operational teams to implement them., • Strong numerical skills, with hands‑on experience in data manipulation using tools such as advanced Excel (including macros), SQL and Power BI., • Experience creating insightful dashboards and visualisations that support effective business understanding., • Demonstrated capability in using ChatGPT and other AI tools to enhance analytical output and efficiency., • A commercially astute mindset with the ability to understand and contribute to wider business priorities., • Strong communication skills, able to tailor insight for a variety of stakeholders across the organisation., • 25 days annual leave plus bank holidays + holiday buying scheme, • Worksave pension scheme with up to 7% employer contribution, • Free AA breakdown membership from Day 1 plus 50% discount for family and friends, • Discounts on AA products including car and home insurance, • Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more, • Company funded life assurance, • Diverse learning and development opportunities to support you to progress in your career We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change. As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks. We may close the vacancy sooner than the advertised date if we get a high volume of applications, please apply now if you are interested.

Job Title: People Operations Coordinator Location: Basingstoke – Hybrid – Three Days in Office Employment Type: 6 Months - Fixed Term Contract Hours: Monday-Friday AA Summary Think the AA is just about roadside assistance? Think again! As one of the UK's most trusted brands, we provide a wide range of services to millions of customers. From comprehensive Home and Motor Insurance to personalised Financial Services like Loans and Savings, and outstanding B2B, Consumer, Business Services, Driver Training, Car Care, and Service Maintenance and Repair, we've got you covered. Our mission is to keep Britain moving, and we're looking for dedicated individuals to join our team. Ready to join us? #LI-EJ1 #LI-Hybrid This is the job As a People Operations Coordinator, you’ll be at the heart of delivering a high‑quality, consistent HR service for colleagues across the business. You’ll support employees and managers with clear, timely and accurate guidance, ensuring they receive an excellent experience at every stage of their journey with us. You’ll manage a variety of HR, recruitment and employee lifecycle tasks, working closely with HR partners, line managers and external stakeholders. By following our agreed processes and service standards, you’ll help keep our operations running smoothly and efficiently, building confidence in the People Support & Experience function and contributing to a truly positive workplace culture. What will I be doing? • Administering the full onboarding process, including preparing offer letters and contracts, completing pre‑employment checks to agreed service levels, and delivering end‑to‑end onboarding in line with audit standards., • Conducting ongoing employment checks efficiently and within required timeframes., • Processing payroll administration tasks such as starters, leavers, contractual changes and incremental increases., • Maintaining accurate and up‑to‑date employee records across both digital and paper‑based systems., • Carrying out general administrative tasks including photocopying, drafting letters, data input, data cleansing and archiving, while supporting the wider People function., • Entering employee data into the MyHR (SAP SuccessFactors) system accurately, consistently and on time., • Actioning workflow requests promptly and ensuring smooth completion of People operations tasks., • Supporting colleagues and managers by ensuring compliance with People policies, standards and processes, and escalating any non‑compliance where appropriate. What do I need?, • Strong generalist HR/People administration experience, including supporting payroll with accurate data., • Good verbal, written and numerical skills, with the ability to produce clear correspondence and reports., • Solid organisational skills with the ability to manage time, prioritise tasks and meet deadlines., • Confident IT capability, including Microsoft Word and Excel, and experience using HR systems or databases., • Ability to work independently, using initiative while following established processes and guidelines., • Well‑developed interpersonal skills and the confidence to work with colleagues at all levels., • Proven ability to handle confidential and sensitive information appropriately, in line with the Data Protection Act and FCA requirements., • 25 days annual leave plus bank holidays + holiday buying scheme, • Worksave pension scheme with up to 7% employer contribution, • Free AA breakdown membership from Day 1 plus 50% discount for family and friends, • Discounts on AA products including car and home insurance, • Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more, • Company funded life assurance, • Diverse learning and development opportunities to support you to progress in your career We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change. As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks. We may close the vacancy sooner than the advertised date if we get a high volume of applications, please apply now if you are interested.

Job Title: Student Placement Finance Assistant Location: Basingstoke – Hybrid – Three Days in Office Employment Type: Full Time, Fixed Term Undergraduate Placement, 13 months 22/06/2026 to 23/07/2027 Salary: Up-to £25,000 Hours: Monday – Friday Closing Date: 7th February 2026 This is an undergraduate opportunity for a current university student seeking a placement as part of their studies. Due to the high volume of applications, only those submitted with a covering letter will be considered. AA Summary Think the AA is just about roadside assistance? Think again! As one of the UK's most trusted brands, we provide a wide range of services to millions of customers. From comprehensive Home and Motor Insurance to personalised Financial Services like Loans and Savings, and outstanding B2B, Consumer, Business Services, Driver Training, Car Care, and Service Maintenance and Repair, we've got you covered. Our mission is to keep Britain moving, and we're looking for dedicated individuals to join our team. Ready to join us? #LI-EJ1 #LI-Hybrid This is the job During your placement year, you’ll bring your university studies to life by joining the AA’s Insurance Finance team. You’ll work at the heart of a dynamic division that spans insurance broking, underwriting, accident management, financial services, and driving schools. You’ll begin in our Accounting & Reporting team, where you’ll play a key role in producing monthly management accounts and supporting financial controls. You’ll help prepare results in line with accounting standards, understand key trends, and ensure the accuracy and integrity of the division’s balance sheet, working capital and cashflow. Once you’ve gained a solid understanding of how the business operates, you’ll move into the Business Partnering team. Here you’ll work closely with operational teams, supporting forward looking activities such as budgeting, forecasting, and analysing trading performance. You may help develop business cases for new ideas or‑ explore how pricing decisions influence volumes and profitability. By the end of your placement, you’ll have experienced several areas of a modern finance function, applied your academic knowledge to real situations, and gained valuable insight into where your future finance career could take you. What will I be doing? • Supporting the month end management accounts process, helping prepare accurate‑ financial results in line with accounting standards., • Analysing key financial performance indicators to help us understand trends, variances, and the commercial drivers behind the numbers., • Assisting with core financial control activities, including balance sheet integrity checks and reviewing working capital and cashflow movements., • Gaining hands-on‑ experience across several business units within the Insurance division, from broking and underwriting to accident management and financial services., • Helping produce internal and external financial reports that provide insight and support effective decision making‑., • Working with the Business Partnering team on forward looking activities such as budgeting, forecasting and assessing the financial impact‑ of new initiatives., • Presenting financial insights to stakeholders and supporting the development of business cases for new ideas or commercial changes. What do I need?, • To be focused and action-oriented, • Not afraid of trying new ideas, • The ability to communicate sometimes complex concepts in a clear manner, • 25 days annual leave plus bank holidays + holiday buying scheme, • Worksave pension scheme with up to 7% employer contribution, • Free AA breakdown membership from Day 1 plus 50% discount for family and friends, • Discounts on AA products including car and home insurance, • Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more, • Company funded life assurance, • Diverse learning and development opportunities to support you to progress in your career We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change. As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks. We may close the vacancy sooner than the advertised date if we get a high volume of applications, please apply now if you are interested.

Job Title: Technical Senior Manager Location: Basingstoke – Hybrid – Three Days in Office Employment Type: Permanent Hours: Monday-Friday AA Summary Think the AA is just about roadside assistance? Think again! As one of the UK's most trusted brands, we provide a wide range of services to millions of customers. From comprehensive Home and Motor Insurance to personalised Financial Services like Loans and Savings, and outstanding B2B, Consumer, Business Services, Driver Training, Car Care, and Service Maintenance and Repair, we've got you covered. Our mission is to keep Britain moving, and we're looking for dedicated individuals to join our team. Ready to join us? #LI-EJ1 #LI-Hybrid This is the job As Technical Senior Manager, you’ll set the technical direction for Road Operations, shaping the tools, diagnostic platforms, data, and engineering capability that keep our patrols at the top of their game. You’ll lead the way on emerging technologies such as EVs, connected vehicles and ADAS, ensuring the AA stays ahead of industry change and continues to deliver exceptional roadside repair performance for our customers. Working closely with leaders across Road and the COO team, you’ll drive innovation, champion smarter investment decisions, and raise technical standards across the operation. You’ll also act as our senior technical voice with manufacturers, suppliers, and partners, making sure new solutions land quickly, effectively, and with measurable impact. What will I be doing? • Leading and developing the technical team to deliver transformation and future readiness., • Overseeing end‑to‑end technical initiatives, from defining requirements to ensuring successful delivery and business impact., • Fostering a culture of innovation, continuous improvement, and forward thinking across the technical function., • Setting the technical strategy and multi‑year roadmap covering tooling, equipment, diagnostics, and data platforms., • Horizon‑scanning emerging technologies (EV, telematics, battery tech, ADAS, legislation) and shaping evidence‑based investment plans., • Defining repair capability and technical standards across vehicle segments, ensuring measurable improvements in repair performance., • Leading technical requirements for tooling and equipment, from specification and deployment to lifecycle and end‑of‑life management., • Working with suppliers to drive improvements, cost efficiencies, and performance through benchmarking and commercial insight., • Owning relationships with diagnostic partners to maximise system coverage, updates, analytics, and long‑term capability., • Monitoring market trends in EVs and connected vehicles, embedding insights into training, equipment strategy, and operational procedures., • Acting as the operational SME for EV and connected vehicle technologies, ensuring safe systems of work and compliance. What do I need?, • Strategic mindset with strong analytical and problem‑solving ability., • Proven leadership and the confidence to influence, motivate, and empower teams., • Strong stakeholder management skills and the ability to build effective relationships., • Excellent written and verbal communication skills across all organisational levels., • Confidence to challenge constructively and drive positive, evidence‑based outcomes., • Resilient, adaptable, and proactive approach, with integrity under pressure., • Commercial awareness with the ability to negotiate and balance competing priorities., • Solid proficiency in core software tools, including Excel, Word, and PowerPoint., • Deep technical knowledge in automotive, mechanical, or electrical engineering, including EV and connected vehicle expertise., • 25 days annual leave plus bank holidays + holiday buying scheme, • Worksave pension scheme with up to 7% employer contribution, • Free AA breakdown membership from Day 1 plus 50% discount for family and friends, • Discounts on AA products including car and home insurance, • Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more, • Company funded life assurance, • Diverse learning and development opportunities to support you to progress in your career We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change. As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks. We may close the vacancy sooner than the advertised date if we get a high volume of applications, please apply now if you are interested.

Job Title: Commercial and Propositions Senior Manager Location: Basingstoke – Hybrid – Three Days in Office Employment Type: Permanent Hours: Monday-Friday AA Summary Think the AA is just about roadside assistance? Think again! As one of the UK's most trusted brands, we provide a wide range of services to millions of customers. From comprehensive Home and Motor Insurance to personalised Financial Services like Loans and Savings, and outstanding B2B, Consumer, Business Services, Driver Training, Car Care, and Service Maintenance and Repair, we've got you covered. Our mission is to keep Britain moving, and we're looking for dedicated individuals to join our team. Ready to join us? #LI-EJ1 #LI-Hybrid This is the job As Commercial and Propositions Senior Manager, you’ll shape and drive the commercial strategy for Roadside Operations, making sure our customer propositions and operational products land successfully and deliver real value. You’ll play a key role in our transformation agenda, working with B2B, B2C, and Car Care teams to bring new products and services to market that meet evolving customer needs and strengthen our competitive edge. You’ll collaborate with stakeholders across the organisation to turn strategy into action, ensuring commercial plans are executed effectively and targeted business outcomes are achieved. With a strong blend of commercial insight, strategic thinking, and leadership, you’ll champion innovation, steer growth, and continually improve how we deliver for our customers and our teams. What will I be doing? • Owning and driving commercial outcomes for all Road Operations products, including pricing, strategy, and customer delivery across Parts, Fuel, and Key Assist., • Setting and executing commercial strategy to maximise revenue, profitability, and customer satisfaction in line with the transformation agenda., • Leading the development and delivery of commercial plans, ensuring strong performance management across key metrics such as EBITDA, NPS, ancillary income, and engagement., • Aligning and delivering customer propositions in partnership with B2B, B2C, and Car Care teams., • Championing the launch of new products and services that meet customer needs and strengthen integration between B2B/B2C and Road Operations., • Facilitating cross‑functional collaboration to ensure propositions are commercially viable, operationally deliverable, and strategically aligned., • Working with operations teams to implement commercial strategies in an engaging, compelling, and operationally effective way across the national network., • Optimising operational processes, such as patrol van‑stock and field deployment, to improve sales, efficiency, and customer outcomes., • Supporting the rollout of initiatives that enhance Roadside Operations and elevate the customer experience., • Collaborating with Information Systems and enabling functions to understand IT requirements and system impacts linked to redesign activity., • Identifying and driving opportunities for innovation, efficiency, and business growth across Roadside Operations., • Embedding commercial thinking and proposition development into transformation initiatives to ensure sustainable operational and commercial success. What do I need?, • Extensive experience in commercial leadership, proposition development, and transformation within a complex, performance‑driven environment., • A proven record of delivering strong commercial outcomes and successfully launching products or services., • A strategic mindset with excellent financial, analytical, and operational capability, including advanced numerical and data‑driven decision‑making skills., • Outstanding communication and influencing ability, with confidence engaging stakeholders at all organisational levels., • Experience leading cross‑functional teams and steering large‑scale change programmes., • A demonstrated ability to realise identified programme or project benefits., • Strong presentation skills and the ability to facilitate effective workshops., • Experience managing suppliers and clients to support commercial and operational objectives., • A collaborative yet confident approach when navigating competing priorities and complex environments., • 25 days annual leave plus bank holidays + holiday buying scheme, • Worksave pension scheme with up to 7% employer contribution, • Free AA breakdown membership from Day 1 plus 50% discount for family and friends, • Discounts on AA products including car and home insurance, • Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more, • Company funded life assurance, • Diverse learning and development opportunities to support you to progress in your career We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change. As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks. We may close the vacancy sooner than the advertised date if we get a high volume of applications, please apply now if you are interested.

Job Title: Claims Data & Insights Lead Location: Basingstoke – Hybrid – Three Days in Office (one of which will be in Tunbridge Wells). Employment Type: Permanent Hours: Monday-Friday AA Summary As one of the UK's most trusted brands, we provide a wide range of services to millions of customers. From comprehensive Home and Motor Insurance to personalised Financial Services like Loans and Savings, and outstanding B2B, Consumer, Business Services, Driver Training, Car Care, and Service Maintenance and Repair, we've got you covered. Our mission is to keep Britain moving, and we're looking for dedicated individuals to join our team. Ready to join us? #LI-THEAA #LI-Hybrid This is the job This role offers the chance to actively contribute to the growth of AA’s in house underwriter AAUICL. It calls for an entrepreneurial and curious mindset, along with strong general and commercial management skills. The ideal candidate will have experience in data analysis, operational processes, spend control and process efficiency with a direct impact on P&L, preferably within the motor claims sector. What will I be doing? • Developing and implementing advanced analytical approaches to uncover business opportunities and operational challenges., • Analysing claims and reserve data to identify trends, anomalies, and areas for improvement., • Building and maintaining interactive dashboards visualising performance, cost, and value metrics across teams., • Developing models to attribute commercial value to individual claims handlers and teams., • Tracking and evaluating cost-benefit outcomes of strategic and operational initiatives., • Supporting business cases with robust data analysis, forecasting, and scenario modelling., • Quantifying team-level costs and linking them to outcomes and value delivered., • Leading data-driven market intelligence projects to inform strategic initiatives and enhance processes., • Collaborating with cross-functional teams to translate insights into actionable strategies., • Presenting findings and recommendations to senior leadership, influencing decision-making and strategic planning. What do I need?, • Strong analytical skills with the ability to interpret complex data and translate it into actionable insights., • High numeracy combined with strong commercial business acumen., • Proficiency in data and visualisation tools and software (Excel, SQL, and Power BI)., • Excellent communication and presentation skills, with the ability to influence stakeholders at all levels., • Proven track record of managing market research and applying insights to drive business growth., • Analytical and entrepreneurial mindset to support innovation and problem-solving., • Free AA breakdown membership from day 1, 50% discount for family and friends in the first year plus discounts on other AA products, • 25 days annual leave plus bank holidays + the option to buy additional annual leave, • Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family, • Pension scheme available up to 7% contribution We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change. As part of the onboarding process, we complete several pre-employment checks including work reference, credit, and criminal record checks. We may close the vacancy sooner than the advertised date if we get a high volume of applications, please apply now if you are interested.

Job Title: Student Placement Pricing Analysts Location: Basingstoke – Hybrid – Three Days in Office Employment Type: Full Time, Fixed Term Undergraduate Placement, 13 months 22/06/2026 to 23/07/2027 Salary: Up-to £25,000 Hours: Monday – Friday Closing Date: 7th February 2026 This is an undergraduate opportunity for a current university student seeking a placement as part of their studies. Due to the high volume of applications, only those submitted with a covering letter will be considered. AA Summary Think the AA is just about roadside assistance? Think again! As one of the UK's most trusted brands, we provide a wide range of services to millions of customers. From comprehensive Home and Motor Insurance to personalised Financial Services like Loans and Savings, and outstanding B2B, Consumer, Business Services, Driver Training, Car Care, and Service Maintenance and Repair, we've got you covered. Our mission is to keep Britain moving, and we're looking for dedicated individuals to join our team. Ready to join us? #LI-EJ1 #LI-Hybrid This is the job As a Pricing Analyst Placement Student, you’ll bring your analytical skills to life by joining the AA’s Insurance Pricing team for a hands‑on year in industry. Working alongside experienced pricing specialists, you’ll dive into real data, real models, and real commercial decisions that shape how our insurance products perform in the market. You’ll be involved in analysing key performance indicators, helping us understand customer behaviour, trading trends, and the impact of pricing decisions. Your insights will support the development of smart pricing strategies designed to improve acquisition, retention, and overall value for the AA Insurance business. You’ll gain an understanding of how our pricing models operate, giving you exposure to the tools, techniques and disciplines used across the UK personal lines insurance market. From exploring pricing methodologies to learning how product design connects to customer outcomes, you’ll gain a well-rounded view of how pricing drives performance. Technology is central to what we do, so you’ll have the opportunity to work with Python in Databricks, supporting regular reporting and ad‑hoc data queries. It’s a great chance to develop practical technical skills while applying your academic knowledge to real-world challenges. By the end of your placement, you’ll have worked across multiple areas of the pricing cycle, sharpened your analytical and problem‑solving skills, and gained valuable insight into a fast‑paced, commercially focused area of insurance, helping you shape the direction of your future career. What will I be doing? • Producing analysis on a range of key performance indicators to improve our commercial performance, • Supporting the development and implementation of pricing strategies that increase value by optimising acquisition and retention for the AA Insurance business, • Providing support in multiple areas for the build and maintenance our pricing models, • Learning about the UK personal lines insurance business, about pricing models, conduct and disciplines, • Use of Python within Databricks, for maintenance of regular reports & ad-hoc data queries What do I need?, • To be focused and action-oriented, • Not afraid of trying new ideas, • The ability to communicate sometimes complex concepts in a clear manner, • An understanding of multi-variate analytical techniques, • The ability to propose and implement change, • 25 days annual leave plus bank holidays + holiday buying scheme, • Worksave pension scheme with up to 7% employer contribution, • Free AA breakdown membership from Day 1 plus 50% discount for family and friends, • Discounts on AA products including car and home insurance, • Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more, • Company funded life assurance, • Diverse learning and development opportunities to support you to progress in your career We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change. As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks. We may close the vacancy sooner than the advertised date if we get a high volume of applications, please apply now if you are interested.

Job Title: Consumer Analyst Location: Basingstoke – Hybrid – Three Days in Office Employment Type: Permanent Hours: Monday-Friday AA Summary Think the AA is just about roadside assistance? Think again! As one of the UK's most trusted brands, we provide a wide range of services to millions of customers. From comprehensive Home and Motor Insurance to personalised Financial Services like Loans and Savings, and outstanding B2B, Consumer, Business Services, Driver Training, Car Care, and Service Maintenance and Repair, we've got you covered. Our mission is to keep Britain moving, and we're looking for dedicated individuals to join our team. Ready to join us? #LI-EJ1 #LI-Hybrid This is the job As a Consumer Analyst, you’ll play a key role in shaping how new customers choose the AA. You’ll focus on our sales and marketing channels, using insight and curiosity to uncover opportunities that improve how effectively and efficiently we attract new members. You’ll bring commercial thinking to the heart of our decision‑making. Working closely with our acquisition leadership team, you’ll act as a trusted business partner, spotting performance trends, identifying areas for improvement, and helping to drive initiatives that make a real impact. Your work will directly influence customer acquisition, ensuring we continue to grow in smart, meaningful ways. It’s a role where your analysis becomes action, and your ideas will help shape our future success. What will I be doing? • Understanding how our current acquisition strategy influences consumer behaviour, and recommending improvements based on insight., • Developing and refining analytical methodologies to track market activity and keep key stakeholders informed., • Leading the thinking on optimising the volume–value balance to shape our pricing and promotional strategy., • Delivering customer analysis that supports clear, evidence‑based decision‑making and tactical execution., • Collaborating with Retention Optimisation and Channel Analytics to assess how acquisition activity impacts our existing Members., • Enabling us to measure whether we’re reaching the right customer segments, using reach, penetration and effectiveness metrics., • Demonstrating the effectiveness of our marketing investments through regular performance reporting., • Enhancing trading measurement and reporting to highlight key growth drivers and ensure they can be monitored and managed effectively., • Take an active role in trading meetings and bring insights to help drive the whole of acquisition forward. What do I need?, • A proven track record of delivering accurate, meaningful analysis that drives commercial decision‑making., • The ability to translate complex analytics into clear recommendations and work collaboratively with operational teams to implement them., • Strong numerical skills, with hands‑on experience in data manipulation using tools such as advanced Excel (including macros), SQL and Power BI., • Experience creating insightful dashboards and visualisations that support effective business understanding., • Demonstrated capability in using ChatGPT and other AI tools to enhance analytical output and efficiency., • A commercially astute mindset with the ability to understand and contribute to wider business priorities., • Strong communication skills, able to tailor insight for a variety of stakeholders across the organisation., • 25 days annual leave plus bank holidays + holiday buying scheme, • Worksave pension scheme with up to 7% employer contribution, • Free AA breakdown membership from Day 1 plus 50% discount for family and friends, • Discounts on AA products including car and home insurance, • Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more, • Company funded life assurance, • Diverse learning and development opportunities to support you to progress in your career We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change. As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks. We may close the vacancy sooner than the advertised date if we get a high volume of applications, please apply now if you are interested.

Job Title: Senior Product Manager – B2B Location: Basingstoke – Hybrid – Three Days in Office Employment Type: Permanent Hours: Monday-Friday AA Summary Think the AA is just about roadside assistance? Think again! As one of the UK's most trusted brands, we provide a wide range of services to millions of customers. From comprehensive Home and Motor Insurance to personalised Financial Services like Loans and Savings, and outstanding B2B, Consumer, Business Services, Driver Training, Car Care, and Service Maintenance and Repair, we've got you covered. Our mission is to keep Britain moving, and we're looking for dedicated individuals to join our team. Ready to join us? #LI-EJ1 #LI-Hybrid This is the job You’ll take ownership of a diverse portfolio of AA B2B products and propositions, managing them end‑to‑end to ensure they deliver excellent customer outcomes and strong commercial performance. You’ll play a key role in making sure our products meet all governance and conduct requirements while continuing to add real value for our clients. This role blends innovation with optimisation. You’ll develop new propositions and enhance existing ones across our manufacturer, fleet, leasing and wider B2B partnerships. Working closely with teams across the AA and external partners, you’ll shape compelling solutions that help our business and our customers, move forward. What will I be doing? • Owning the performance and development of a varied B2B product and proposition portfolio to deliver strong customer, commercial and conduct outcomes., • Championing the voice of the customer by using robust insight to embed their needs throughout the product lifecycle. Ensuring products operate in line with FCA expectations, proactively identifying and driving conduct improvements., • Optimising commercial performance by analysing trends, spotting growth opportunities and tackling inefficiencies with B2B colleagues., • Leading end-to-end product reviews, including competitor and cross‑industry analysis, to shape best‑in‑class propositions., • Developing clear, evidence‑based business cases to support investment decisions and prioritisation., • Communicating product performance, opportunities and recommendations confidently to senior and executive stakeholders., • Building strong internal and external partnerships, influencing and negotiating effectively to deliver on time, within budget and to scope. What do I need?, • Experience managing products in a corporate environment, ideally with exposure to product governance frameworks., • Proven track record of delivering customer experience improvements, including the use of customer journey mapping., • Ability to manage multiple initiatives at pace, balancing strategic priorities with day‑to‑day delivery., • Strong commercial acumen with the analytical skills to interpret and influence revenue, cost and profitability drivers., • Experience in supplier management, procurement processes and effective budget control., • Ability to think strategically and simplify complex information into clear, actionable recommendations., • Demonstrates sound judgement, dependable follow‑through and the ability to deliver through cross‑functional teams., • 25 days annual leave plus bank holidays + holiday buying scheme, • Worksave pension scheme with up to 7% employer contribution, • Free AA breakdown membership from Day 1 plus 50% discount for family and friends, • Discounts on AA products including car and home insurance, • Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more, • Company funded life assurance, • Diverse learning and development opportunities to support you to progress in your career We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change. As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks. We may close the vacancy sooner than the advertised date if we get a high volume of applications, please apply now if you are interested.

Job Title: Claims Commercial Insight Manager Location: Basingstoke – Hybrid – Three Days in Office (one of which will be in Tunbridge Wells). Employment Type: Permanent Hours: Monday-Friday AA Summary As one of the UK's most trusted brands, we provide a wide range of services to millions of customers. From comprehensive Home and Motor Insurance to personalised Financial Services like Loans and Savings, and outstanding B2B, Consumer, Business Services, Driver Training, Car Care, and Service Maintenance and Repair, we've got you covered. Our mission is to keep Britain moving, and we're looking for dedicated individuals to join our team. Ready to join us? #LI-THEAA #LI-Hybrid This is the job This role offers the chance to actively contribute to the growth of AA’s in house underwriter AAUICL. It calls for an entrepreneurial and curious mindset, along with strong general and commercial management skills. The ideal candidate will have experience in data analysis, operational processes, spend control and process efficiency with a direct impact on P&L, preferably within the motor claims sector. What will I be doing? • Developing and implementing advanced analytical approaches to uncover business opportunities and operational challenges., • Analysing claims and reserve data to identify trends, anomalies, and areas for improvement., • Building and maintaining interactive dashboards visualising performance, cost, and value metrics across teams., • Developing models to attribute commercial value to individual claims handlers and teams., • Tracking and evaluating cost-benefit outcomes of strategic and operational initiatives., • Supporting business cases with robust data analysis, forecasting, and scenario modelling., • Quantifying team-level costs and linking them to outcomes and value delivered., • Leading data-driven market intelligence projects to inform strategic initiatives and enhance processes., • Collaborating with cross-functional teams to translate insights into actionable strategies., • Presenting findings and recommendations to senior leadership, influencing decision-making and strategic planning. What do I need?, • Strong analytical skills with the ability to interpret complex data and translate it into actionable insights., • High numeracy combined with strong commercial business acumen., • Proficiency in data and visualisation tools and software (Excel, SQL, and Power BI)., • Excellent communication and presentation skills, with the ability to influence stakeholders at all levels., • Proven track record of managing market research and applying insights to drive business growth., • Analytical and entrepreneurial mindset to support innovation and problem-solving., • Free AA breakdown membership from day 1, 50% discount for family and friends in the first year plus discounts on other AA products, • 25 days annual leave plus bank holidays + the option to buy additional annual leave, • Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family, • Pension scheme available up to 7% contribution We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change. As part of the onboarding process, we complete several pre-employment checks including work reference, credit, and criminal record checks. We may close the vacancy sooner than the advertised date if we get a high volume of applications, please apply now if you are interested.

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