Contact centre manager jobs in LutonCreate job alerts

Our Story Hello there. We’re Zopa. We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at _! We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife At Zopa, we collaborate to provide outstanding support to customers across the financial industry — with responsible lending at the heart of what we do. The Auto Account Manager plays a key role in this, working alongside the Head of Sales and broader team to grow and maintain strong partnerships with Zopa’s network of dealer and broker partners. This role will support continued growth by taking ownership of key accounts and delivering excellent service. Building and nurturing long-term relationships will be a central part of your success here. • Serve as the main point of contact for assigned partner accounts, • Build trusted, consultative relationships with key accounts and stakeholders, • Grow the Zopa Auto Finance programme by developing new accounts within your network, • Ensure timely and effective delivery of solutions aligned with partner goals, • Communicate progress of monthly/quarterly initiatives with stakeholders, • Lead regular business reviews with partners to evaluate performance and opportunities, • Monitor key account metrics such as volume, credit quality, and pricing, • Maintain accurate records and insights in Salesforce, • Collaborate across the sales team to identify growth opportunities, • Address partner needs and manage escalations professionally, • Help shape the Auto Ops team by contributing industry knowledge, • Host webinars and training workshops for partners, • Ensure compliance with internal processes, audits, and controls, • Work closely with the Commercial Team to support the Auto Partner Success strategy, • You bring a strong network of dealers from your experience in the auto finance industry, • You have experience in account management and understand auto trade language and processes, • You’re an empathetic and confident communicator, committed to delivering seamless service, • You’re skilled in stakeholder management and comfortable working with people at all levels, • You hold a full UK Driving Licence (with fewer than 6 points)Please note this role will be based "remotely" but will require regular travel to clients around the North East. #LI-LK1 We're on the move! Towards the end of 2025 Zopa will be relocating to a brand-new headquarters at 20 Water Street in Canary Wharf. The 44,000 square foot workspace will foster collaboration and inspire creativity for our 900 employees amidst our 2025 growth blitz. At Zopa we value flexible ways of working. We value face-to-face collaboration and a good work-life balance. This hybrid role requires you to come to our London office 2-3 days a week. You'll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one. *Subject to having the right to work in the country of choice Diversity StatementZopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.

Technical Account Manager - VoIP, SIP, CCaaS, Contact Centre. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

Position: Production Manager (Creative, Marketing, Digital, Content and Channels) Hours: Full-time, 35 hours a week Contract: 12-month fixed term contract, Maternity Cover Location: Office-based in London N4 with the flexibility to work remotely Salary: Starting from £35,825 per annum plus excellent benefits Salary Band and Job Family: Band 2, Profession/Technical You’ll start at the entry point salary of £35,825 per annum, increasing to £38,065 after 6 months service and satisfactory performance and to £40,304 after a further 6 months. About the Employer This charity makes sure that people living with MS are at the centre of everything they do. And it’s this commitment that unites them across the UK. Their strategy is based on what people affected by MS have told them is important to them. It gives the organisation a clear and determined focus. Their work is based on the hopes and aspirations of the MS community. Together they campaign at all levels, fund ground-breaking research and provide award winning support and information. This organisation's people are their greatest asset and the key to their success. They offer a vibrant, progressive working environment where you'll be able to make a difference. About this job Our client is looking for a proactive Production Manager to drive the planning, coordination and delivery of digital, creative and content projects that support their engagement goals. This is a key delivery role within the Digital delivery and planning team as part of the Engagement department. You will help to traffic and coordinate a wide range of small‑to‑medium projects, ensuring work is well‑planned, on track and clearly communicated. You’ll play an important role in stakeholder management, keeping projects within agreed timeframes and resourcing constraints, while supporting the smooth flow of work across the department. You’ll work closely with digital project managers and specialists within the team and with stakeholders across the organisation, helping turn ideas into high‑quality output. This is an exciting time to join this team as it continues to develop ways of working and delivering an ambitious engagement roadmap. This is are a supportive and vibrant team, who is dedicated to making a difference for people with MS. What you will do You’ll be responsible for: • Reviewing incoming briefs and leading an effective triage rocess to ensure work is prioritised, scoped and resourced appropriately, • Working closely with people across the team to ensure effective communication with teams who commission work with this team, from across the organisation, • Account management and monitoring of progress, ensuring clear communication with stakeholders at every stage, • Managing the day‑to‑day traffic, the production inbox and updates, scheduling and coordination of projects, working together with people across our department and external suppliers, • Supporting the digital project managers and senior leads by:, • Developing and maintaining project plans and scope of work outlines, • Writing up meeting notes and actions, • Undertaking basic risk assessments and reporting, • End‑to‑end coordination and management of smaller projects where relevant, • Effective resource management, reporting and evaluation to inform better planning, • Driving continuous improvement in production workflows, helping to embed consistent, efficient and scalable processes across the team, • Supporting with the running of the quarterly planning cycle, including team coordination and communications to all relevant stakeholders across the organisation, • Monitoring and reporting on progress Who they are looking for • Experience coordinating or managing digital, content or creative projects, • Confidence juggling multiple workstreams and keeping projects on track, • Strong organisational skills and attention to detail, • Experience working with project management or workflow tools, • Clear, professional communication skills, both written and verbal, • Experience working collaboratively with creatives and stakeholders, • An interest in digital delivery, planning, content production and continuous improvement Please note this is a 12-month fixed term Maternity cover contact. Closing date for applications: 9:00 on Monday 11th May 2026 Interviews for shortlisted candidates will take place on 20th and 21st May 2026. You may currently be working in roles such as Digital Production Manager, Creative Producer, Junior Project Manager, Content Project Manager or Traffic Manager, particularly within digital, content, marketing or charity environments. Interested? Please click 'Apply' and follow the job board process. You will receive an email from CHM Recruit containing further information on how to apply for the role. Please note that although you may be asked by the job board to upload a CV, you are not applying at this stage. Equal Opportunities This employer particularly welcomes applications from people with disabilities and or from ethnic minority backgrounds. Disability Confident Employer Our client is a Disability Confident Employer and they are committed to promoting equality and diversity. You will be able to ask for reasonable adjustments as part of both their recruitment and new starter on-boarding processes. If you need any help or adjustments to apply for this role, you will be able to contact the employer to discuss this. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format. More about their employee benefits: This employer has a wide range of employee benefits including (but not limited to): Encouraging work life balance • 38 days paid annual leave (including bank holidays), pro-rata for part-time, • More annual leave entitlement, based on length of employment, • Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and them), • Flexible working options Caring for you and your family • Generous sick pay entitlement, • More sick pay entitlement, based on length of employment, • Opportunity to buy and sell annual leave in each calendar year, • Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis, • Enhanced leave for new parents, • Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information, • Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year), • 10 days paid disability leave a year, pro-rata for part-time, • 10 days paid carers’ leave a year, pro-rata for part-time, • Cycle to work scheme, • Death in service scheme, • New family-friendly benefits, including paid leave:, • in the event of miscarriage or still birth, • to support fertility treatments, • for antenatal appointments for both parents Thinking about your finances • Enhanced salary sacrifice pension scheme, • Discounted season ticket loan and interest-free emergency loans, • Give as you earn to support other charities of your choice before tax, • New employee portal including lifestyle savings vouchers and personal wellbeing Enriching your life at work • Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager, • Yearly internal apprenticeship opportunities, • New, modern offices that embrace working together both in-person and remotely, • Various opportunities to influence how this organisation internally operates (including surveys, and focus and committee groups), • Active and supportive internal employee networking groups for collaboration and peer support, • 2 days paid leave a year for volunteering for the charity's activities during normal working hours (such as fundraising events, or campaigning in the local community), • 2 days paid leave a year for volunteering with other charities during normal working hours Safeguarding This employer is committed to safeguarding and promoting the welfare of everyone who uses their services and they come into contact with. This is regardless of: Gender, race, disability, sexual orientation, religion or belief, pregnancy, gender reassignment. They recognise their particular responsibility to make sure vulnerable adults and children are protected. They have measures in place to protect everyone they come into contact with from abuse and maltreatment of all kinds. Your right to work in the UK You must have the right to work in the UK to work in paid employment with this organisation. You’ll need to share documents showing you’re eligible to work in the UK if they offer you employment. You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. They currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications. No agencies please.

Location: Remote (home/field-based covering Central and South regions including London, Birmingham, Bristol, and Cardiff Hours: 37 hours per week Salary: £35,000 DOE + car allowance + commission (OTE £70,000) We are growing our presence in the Purpose Built Student Accommodation (PBSA) and Build to Rent (BTR) sectors and are looking for a commercially driven Business Development Manager in the West Midlands to help scale this area of the business. This role will cover Central and South including London, Birmingham, Bristol, and Cardiff. You will ideally be based in the West Midlands, providing central driving access to England and Wales and a manageable monthly drive to Sheffield HQ. UniHomes is the UK’s go to student accommodation marketplace, supporting millions of students’ searches every year and delivering high quality enquiries to accommodation providers nationwide. As demand for varying formats of accommodation continues to rise, we are working with a wider range of PBSA and BTR operators to help renters find their perfect home and the operators improve their visibility and fill rooms. In this role, you will take ownership of developing new PBSA and BTR partnerships, working primarily with individual buildings and smaller portfolios. You will identify opportunities, win new partners, and manage relationships end to end through onboarding, performance, and renewal. You’ll act as a trusted commercial contact throughout the advertising term, ensuring partners see ongoing value from UniHomes. Where appropriate, you’ll also support partners as they explore more strategic ways of working with us as their portfolios grow. This is a field based role with a high level of autonomy, offering the chance to make a tangible impact in a growing segment of the business, alongside strong earning potential through uncapped commission. Key responsibilities: • Identify and target PBSA and BTR opportunities across the UK, focusing on individual buildings and smaller portfolios., • Proactively research and approach new operators aligned to the UniHomes proposition., • Spend significant time in the field meeting prospective partners across your territory., • Present the UniHomes advertising offering, clearly demonstrating value, reach, and performance., • Manage the full commercial lifecycle from initial outreach through to close., • Support new partners through onboarding, ensuring listings are well set up from launch., • Build strong, long-term relationships, acting as the main commercial point of contact., • Use performance insight and market context to lead renewal discussions., • Identify opportunities for relationships to deepen or evolve over time., • Keep CRM records, pipeline activity and reporting up to date., • Stay close to PBSA and BTR market trends, student demand, and competitor activity., • Represent UniHomes professionally at meetings and relevant industry events., • Attend monthly meetings at Sheffield HQ and occasional overnight stays when required. Skills and experience: • Proven experience in a field-based sales or business development role., • Experience within PBSA, BTR, student accommodation or property portal sales is highly desirable., • Strong communication, presentation, and negotiation skills., • Comfortable with frequent travel, long drives and managing a national territory., • Self-motivated, target driven and resilient., • Ability to build rapport quickly and develop long term relationships., • Full UK driving licence and access to your own vehicle. About us: At UniHomes, we’re on a mission to transform the entire student rental experience across the UK. As the market-leading student accommodation advertising platform and utility management service provider, we make finding and securing all-inclusive student accommodation simple, seamless, and stress-free. We’re not just another platform. UniHomes is developing innovative technology to deliver one go-to destination that supports the entire student rental journey. With an unwavering focus on our students, partner letting agents, operators and suppliers, we continually evolve and enhance our products and services to exceed expectations, while tackling market complexity with ease and transparency. Since launching in 2015, we’ve experienced rapid growth. Today, we operate in 60+ cities, partner with 1,000+ agents and operators, and are backed by Macquarie Capital and LDC. Our success has been recognised with accolades from EY Entrepreneur of the Year, Deloitte UK Technology Fast 50, The Negotiator Awards, and Great Place to Work® certification. Our 140+ strong team is based in the heart of Sheffield City Centre, where we’re driving innovation, expanding into new markets, and fostering a culture built on collaboration, creativity, and growth. If you’re ready to make a meaningful impact and help redefine how students find their perfect home, now is the time to join UniHomes. Be part of a team that’s opening new doors to better experiences, brighter ideas, and stress-free living. We are a team driven and united by our core values: • Lead the Way, • In it Together, • Customers Matter, • Keep it Simple, • Rise Above Challenges, • Make it Happen What do you get when you work here?_ With people and culture at the heart of our organisation, we are continually enhancing our employee offer and culture. We are incredibly proud to have been officially certified as a Great Place to Work® (GPTW®) and an accredited Living Wage employer - all our employees earn a fair living wage above the government minimum wage. _Our impressive benefits package and perks comprise: holidays, length of service days, voluntary day, enhanced pension scheme, pension salary sacrifice scheme, healthcare scheme, Employee Assistant Programme, sick pay, enhanced maternity & paternity pay, career progression, a commitment to personal and professional development, employee awards, refer a friend scheme, staff discounts, mental health and financial support, and company social events. When you do occasionally visit our stunning state-of-the-art office in Sheffield, you will be treated to complimentary breakfast, hot & cold drinks, snacks, pool table, and company social events. At UniHomes we are committed to fostering an inclusive and diverse workplace where everyone can thrive and which values individuals for their unique perspectives. We welcome candidates from all backgrounds, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Please let us know if you require any reasonable adjustments to make the recruitment process more accessible to you. Applicants must already have the permanent and unrestricted right to work in the UK. Unfortunately, we are unable to offer visa sponsorship as we do not hold a sponsor licence. We want to hear your unique voice in your application. We love AI, but relying on it solely to write your cover letter and answer the application questions is a missed opportunity to showcase the originality and personality that will make you stand out. Show us the real you. We do not accept CV submissions from recruitment agencies. Direct applications from individual candidates are encouraged. Thank you for your understanding.

Technical Account Manager - SaaS, Contact Centre, Software, API, VoIP.

Technical Account Manager - VoIP, SIP, CCaaS, Contact Centre. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

Company description: Fantastic challenges. Amazing opportunities. GKN Aerospace is reimagining air travel: going further, faster and greener! Fuelled by great people whose expertise and creativity sets the standards in our industry, were inspired by the opportunities to innovate and break boundaries. Were proud to play a part in protecting the worlds democracies. And were committed to putting sustainability at the centre of everything we do, opening up and protecting our planet. With over 16,000 employees globally, across 33 manufacturing sites in 12 countries we serve over 90% of the worlds aircraft and engine manufacturers. There are no limits to where you can take your career. Job description: Its great to know youre making a difference to the future of aviation! Whatever part you play youll be helping us deliver operational excellence to our customers. Based at our Luton manufacturing plant youll do just that. Established in 1993, GKN Aerospace in Luton is a world leader in commercial and military ice protection systems and transparencies. Offering a full range of capabilities; design, analysis, testing, certification and manufacture of electro-thermal ice protection, military fast jet canopies and flight deck windows to over 20 programmes including: Boeing 787, Dreamliner, Airbus A320, AgustaWestland, AW101, Eurofighter Typhoon and Lockheed, Martin F-22 Raptor. Our customers include Boeing, Airbus, Lockheed Martin, Bell Helicopters, Textron, BAE Systems, Pratt & Whitney, Leonardo. Our Luton site is home to 370+ employees and onsite facilities including onsite parking, food hub and vending machines. Were recruiting a Quality Compliance Engineer to join our Quality Engineering team at our Luton manufacturing site, reporting directly to the Site Quality Manager. Working within a fast-paced aerospace manufacturing environment, you'll keep our Quality Management Systems (QMS) aligned to AS9100 and customer requirements, lead internal audits across the site, and help embed a culture where quality is owned by everyone. You'll have real visibility within the business, contributing to our daily Tier management structure and working closely with department heads and the site leadership team. Our Luton site operates core hours of 07:3016:30, Monday to Thursday, and 07:3012:30 on Fridays, giving you an early finish to start your weekend. Job Responsibilities Maintain the site Quality Management System (QMS), keeping documentation, processes and procedures current and audit-ready. Plan, schedule and lead the internal audit programme, reporting findings and driving timely closure of corrective actions. Support external certification and customer audits, acting as a key point of contact for AS9100 and regulatory compliance. Champion root cause analysis and effective corrective/preventive action (8D, RCCA) across the site. Analyse quality data and trends, and support continuous improvement and cost of poor quality (COPQ) reduction. Profile description: To help us make a difference, youll bring your passion and talent for what you do along with the following skills, experience, qualifications and attributes: Essential: Experience in a quality systems, compliance or audit role within a regulated manufacturing environment (aerospace, defence, automotive or similar). Working knowledge of AS9100 / ISO 9001 and internal auditing principles. Strong analytical, problem-solving and stakeholder-management skills. Desirable: HNC/HND qualification (or equivalent experience) in an engineering discipline, preferably Mechanical, Electrical, Industrial engineering. A qualified internal auditor (or willingness to train); aerospace experience is a distinct advantage. We are looking for people who want to make a difference, talented members with the skills and passions to become the best of the future in what they do. The Quality Compliance Engineer will demonstrate strong communication skills, using active listening, thoughtful inquiry, and clear articulation when engaging with diverse stakeholders. You'll build effective professional relationships across the business, supporting collaboration and shared understanding. With excellent analytical and critical-thinking abilities, you'll apply close attention to detail when working within complex systems, ensuring accuracy in identifying non-conformities and improvement opportunities. Confidently carry out critical evaluations of processes and designs, assessing effectiveness and highlighting areas for enhancement. Strong problem-solving skills and solid subject knowledge of requirements will support sound judgement and practical recommendations. The role requires effective note-taking, ensuring audit evidence and observations are captured accurately and transparently. The Quality Compliance Engineer will act with the highest level of integrity, maintaining impartiality, confidentiality, and professionalism at all times. With a mindset of adaptability and curiosity, remain open to new information, evolving requirements, and continuous improvementboth in own work and across the wider organisation. Note: Some GKN programmes are subject to regulatory restrictions which may impact certain nationalities. As part of the application process you will be asked to declare when applying for this role. We offer: Once youre on board youll get the following perks and benefits: Competitive salary dependent on experience Industry Leading Pension Scheme = well match your contributions up to 8% on a 1 : 1.5 basis Life Assurance 8 x salary 185 hours holiday + bank holidays Income protection Shopping discounts Cycle To Work Scheme Employee Assistance Programme Virtual GP Clinic for you and immediate family Electric Vehicle (EV) salary sacrifice scheme (Insurance, servicing, maintenance, roadside assistance and more included) Free onsite parking Local gym discount Free airport parking Enhanced family friendly leave A collaborative, dynamic working environment As well as a competitive package well offer you a world of opportunity. We want to see your career fly! Well support your career progression by providing you with learning and development opportunities. Thats the beauty of being part of a global business, once youre on board you never know where you career journey may take you! Join us and keep the world moving click on the link below to apply A Great Place to work needs a Great Way of Working Everyone is welcome to apply to GKN. We believe that we can only achieve our ambitions through a coming together of diverse minds who enjoy collaborating in an inspirational environment. Through our commitment to diversity, inclusion and belonging and by living our five powerful principles weve created a culture where everyone feels welcome to contribute. Its a culture that won us The Best Workplace Culture Award. By embracing and celebrating what makes us unique we encourage everyone to bring their full self to work. Were also committed to providing an accessible recruitment process, so if you require reasonable adjustments at any stage during our recruitment process please get in touch and let us know. We are the place where human dreams, plus human endeavour, shape the future of aerospace innovation and technology. ? ? TPBN1_UKTJ

As Finance Manager for Disruption and Customer Contact Centre, you will be the end-to-end finance contact for Disruption and Customer Management Centre costs, providing complete financial management and ownership for this area. You will partner with business owners and drive financial performance, a