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Technical Account Manager - VoIP, SIP, CCaaS, Contact Centre.

Electrical Engineer or Senior Engineer Bristol or Cardiff About us Hoare Lea is a human-centric and planet-conscious engineering consultancy. We offer intelligent and sustainable solutions to complex design challenges for the built environment throughout the UK and further afield. We provide a wide range of engineering and consultancy services, including acoustics, air quality, building services (MEP), fire, lighting, security and sustainability to name but a few. Together, our highly skilled teams use technical expertise and problem-solving skills to bring buildings to life. We ensure that whatever the building, its design is outstanding, and its operations meet the needs of the communities it serves. We are as committed to providing an environment where everyone can realise their unique potential. So, in joining Hoare Lea, you will experience a business that enriches your knowledge, supports your wellbeing, and welcomes your individuality. You’ll have the opportunity to participate in our 9-day fortnight scheme, thriving community groups, varied social and networking events, and extensive professional and technical development schemes. We also offer an extensive benefits package, including private medical cover, an electric vehicle salary sacrifice scheme, stock options, and 25 days of annual leave (increasing with service), alongside flexible and hybrid working. Whatever your ambitions or circumstances, our aim is to enable everyone to develop their knowledge, give their best, and enjoy what they do. About the role We have an opportunity for an Electrical Engineer or Senior Engineer to play a key role in delivering high quality, sustainable electrical engineering solutions across multiple projects in the built environment. You will join our Electrical team based in either our Bristol or Cardiff office. We have a strong, long-standing presence across both Bristol and Cardiff, delivering outstanding built environment design throughout the Southwest and beyond. Bristol — our second largest office — is a vibrant, dynamic city with a rich cultural heritage and ambitious plans to become carbon neutral within the next ten years; our team of more than 100 MEP engineers and growing specialist disciplines has worked on many of the city’s landmark projects. Cardiff is an equally thriving creative capital with a similar heritage and bold growth and carbon neutrality ambitions; join us at an exciting stage in the Hoare Lea Cardiff journey in our new city centre office. We are a recognised leader in the built environment, shaping some of the most ambitious and technically demanding projects across the residential, hospitality, leisure, commercial, and complex engineering sectors. Our work spans cutting-edge healthcare and research facilities, high-performance data centres, critical infrastructure and state-of-the-art manufacturing and technology environments projects that push boundaries and deliver real-world impact. Driven by a commitment to excellence, we combine innovation, technical expertise, and practical delivery to create solutions that are not only robust and reliable, but forward-thinking and sustainable. Our teams work at the forefront of the industry, collaborating with leading clients across the public and private sectors, both locally and internationally. Working alongside a range of specialist engineers and consultants, you will be joining a collaborative, knowledgeable, highly engaged team who love what they do, and offer a supportive, flexible, and high-performing work culture. You will own project deliverables, manage elements of the internal delivery team, and liaise with multidisciplinary colleagues, clients and contractors to ensure holistic, compliant and commercially aware solutions. You will typically lead defined elements and smaller projects (Engineer) or take full lead responsibility for larger schemes and broader client engagement (Senior Engineer). You will be helping to develop junior staff and foster relationships that support future business growth. In this key and varied role, you can expect to: • Take briefs and deliver electrical design work from inception through to completion., • Produce electrical calculations, drawings and technical documentation that comply with relevant regulations, design guides and client standards., • Ensure quality standards and technical accuracy across deliverables., • Coordinate electrical design with other disciplines (MEP and our specialist groups) and third‑party consultants., • Review and comment on technical information provided by contractors and sub‑contractors; check site installations against the design intent., • Attend and report at design team meetings, client meetings and project meetings., • Witness selected testing and commissioning activities and support handover documentation., • Manage own workload to meet programme deliverables and report progress to your line manager., • Contribute to the professional development of junior colleagues. Additional responsibilities for Senior Engineer: • Develop briefs and take responsibility for delivering a small project or the electrical discipline on a significant/complex scheme., • Exercise considerable autonomy and take ownership for technical decisions and project delivery within cost constraints., • Delegate, manage and check work undertaken by others; mentor and motivate colleagues across project teams., • Play an active role in commercial aspects (scope, risk, cost control) and ensure outputs meet project and budgetary requirements. About you To be successful in this role you’ll need: • Degree or equivalent in Electrical/Building Services Engineering; industry membership preferred., • Working towards or holding IEng/CEng., • Strong technical competence in LV distribution, lighting, earthing/protection and emergency/standby systems; able to produce calculations and drawings., • Proficient with industry software (Revit, AutoCAD, Dialux, OM Electrical) and MS Office., • Able to work independently: deliver an element of a project (Engineer) or lead discipline/small projects and larger schemes (Senior)., • Effective communicator with experience coordinating multidisciplinary teams and liaising with clients/contractors., • Experience of site checking, witnessing testing/commissioning and reviewing contractor submissions., • Demonstrable commitment to meeting programmes and quality standards; commercially aware., • Supportive team player who mentors junior staff and pursues continuous professional development (Senior expected to supervise; Engineer to support). How to apply To apply simply complete a CV profile and submit your application, or for further information please contact aureliacherradi@hoarelea.com If shortlisted, one of our recruitment team will be in touch to arrange an introductory call (about 30 minutes) to discuss the role and your experience in more detail. From there, successful candidates will be invited to attend a panel interview, either via Microsoft Teams or in person at one of our offices. We aim to provide feedback at each stage of the process. Adjustments and accommodations If there are adjustments or accommodations that we can put in place to help you participate and give your best at any stage of the recruitment process (whether relating to disability, neurodivergence or anything else) please let us know. Data privacy We have updated our terms and conditions for candidates, click here to find out more. Recruitment agencies We have a Preferred Supplier List of trusted partners who assist us when required. We do not acknowledge speculative CVs or unsolicited candidate introductions from agencies not on the list.

Technical Account Manager - VoIP, SIP, CCaaS, Contact Centre.Work at the forefront of Customer Experience (CX) Solutions.Leverage AI and modern technology.German Language Grade: C1 and above.Our client is a market leader in Contact Centre and AI technology.They are partnered with global corporations

Technical Account Manager - VoIP, SIP, CCaaS, Contact Centre • Work at the forefront of Customer Experience (CX) Solutions., • Leverage AI and modern technology., • Germany. Fluent German Speaker. Remote, • German Language Grade: C1 and above Our client is a market leader in Contact Centre and AI technology. They are partnered with global corporations to provide innovative Customer Experience CX solutions. They are growing their Technical Account Management (TAM) team and looking for talented, enthusiastic and ambitious TAM's to join their global professional services team. If you are looking for an exciting job opportunity that will future proof your career, read on! The role of TAM & Senior TAM is a post-sales focused technical support and customer management role. Helping with onboarding, technical troubleshooting, and ensuring customer satisfaction, retention and ROI. The TAM will work both independently and in concert with Sales, Technical Support, Professional Services and other teams to ensure the highest levels of customer success, providing a collaborative solution that will leave the customer with a positive experience and a product that meets their needs. Experience Requirements: • 3+ years in a Technical Services role in software, telecommunications or in customer service, call/contact centre and/or service delivery., • TCP/IP networking knowledge and VoIP technology exposure., • Understanding of TCP/IP and internet fundamentals, • Software, telecommunications and IP Telephony, • Demonstrated technical problem-solving proficiency., • Excellent analytical and advanced troubleshooting skills with end-users/customers., • Excellent customer service and communication skills, both verbal and written. If you are looking to work with a market leading company with a very bright future, please apply. UK Remote. We can only consider applicants located in Germany. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

Technical Account Manager - SaaS | Contact Centre Work at the forefront of CX Solutions. Leverage AI and modern technology. Future proof your career! Our client is a market leader in Customer Experience Engagement and AI technology. They are gorwing their team and looking for talented, enthusiastic and ambitious Technical Account Managers to join their global customer team. If you are looking for an exciting job opportunity that will future proof your career, read on. The role of Technical Account Manager (TAM) is part of a professional services team and is a post-sales focused technical support and advisory role. You will join a talented global team with the aim to exceed customer expectations, improve process, technology deployment and to help the company meet its growth objectives. The TAM will work both independently and in concert with Sales, Technical Support, Professional Services and other teams to ensure the highest levels of customer success, providing a collaborative solution that will leave the customer with a positive experience and a product that meets their needs. Experience Requirements: • 2+ years in a Technical Services role in software, telecommunications or in customer service, call/contact centre and/or service delivery., • Demonstrated technical problem-solving proficiency Software and/or Telephony., • Excellent analytical and advanced troubleshooting skills with end-users/customers, • Excellent customer service and communication skills, both verbal and written, • Implementation: broad skills in both technology & analysis; experience in communicating at a technical and functional level while managing business rapport Experience Preferred: • Working technical knowledge of contact centre software / design / functionality, • TCP/IP networking knowledge and VoIP technology exposure, • Understanding of TCP/IP and internet fundamentals, • Software, telecommunications and IP Telephony If you are looking to work with a market leading company with a very bright future, please apply. UK Remote. We can only consider applicants located in the UK. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

Location: Remote (home/field-based covering the North of England and Scotland, including Manchester, Leeds, Liverpool, Edinburgh and Glasgow) Hours: 37 hours per week Salary: £35,000 DOE + car allowance + commission (OTE £70,000) We are growing our presence in the Purpose Built Student Accommodation (PBSA) and Build to Rent (BTR) sectors and are looking for a commercially driven Business Development Manager in the North of England to help scale this area of the business. This role will cover Scotland and Northern England, including Manchester, Leeds, Liverpool and Edinburgh and Glasgow. You will ideally be based in Greater Manchester or West Yorkshire, allowing efficient driving access across Northern England and Scotland and a practical monthly drive to Sheffield HQ. UniHomes is the UK’s go to student accommodation marketplace, supporting millions of students’ searches every year and delivering high quality enquiries to accommodation providers nationwide. As demand for varying formats of accommodation continues to rise, we are working with a wider range of PBSA and BTR operators to help renters find their perfect home and the operators improve their visibility and fill rooms. In this role, you will take ownership of developing new PBSA and BTR partnerships, working primarily with individual buildings and smaller portfolios. You will identify opportunities, win new partners, and manage relationships end to end through onboarding, performance, and renewal. You’ll act as a trusted commercial contact throughout the advertising term, ensuring partners see ongoing value from UniHomes. Where appropriate, you’ll also support partners as they explore more strategic ways of working with us as their portfolios grow. This is a field based role with a high level of autonomy, offering the chance to make a tangible impact in a growing segment of the business, alongside strong earning potential through uncapped commission. Key responsibilities: • Identify and target PBSA and BTR opportunities across the UK, focusing on individual buildings and smaller portfolios., • Proactively research and approach new operators aligned to the UniHomes proposition., • Spend significant time in the field meeting prospective partners across your territory., • Present the UniHomes advertising offering, clearly demonstrating value, reach, and performance., • Manage the full commercial lifecycle from initial outreach through to close., • Support new partners through onboarding, ensuring listings are well set up from launch., • Build strong, long-term relationships, acting as the main commercial point of contact., • Use performance insight and market context to lead renewal discussions., • Identify opportunities for relationships to deepen or evolve over time., • Keep CRM records, pipeline activity and reporting up to date., • Stay close to PBSA and BTR market trends, student demand, and competitor activity., • Represent UniHomes professionally at meetings and relevant industry events., • Attend monthly meetings at Sheffield HQ and occasional overnight stays when required. Skills and experience: • Proven experience in a field-based sales or business development role., • Experience within PBSA, BTR, student accommodation or property portal sales is highly desirable., • Strong communication, presentation, and negotiation skills., • Comfortable with frequent travel, long drives and managing a national territory., • Self-motivated, target driven and resilient., • Ability to build rapport quickly and develop long term relationships., • Full UK driving licence and access to your own vehicle. About us: At UniHomes, we’re on a mission to transform the entire student rental experience across the UK. As the market-leading student accommodation advertising platform and utility management service provider, we make finding and securing all-inclusive student accommodation simple, seamless, and stress-free. We’re not just another platform. UniHomes is developing innovative technology to deliver one go-to destination that supports the entire student rental journey. With an unwavering focus on our students, partner letting agents, operators and suppliers, we continually evolve and enhance our products and services to exceed expectations, while tackling market complexity with ease and transparency. Since launching in 2015, we’ve experienced rapid growth. Today, we operate in 60+ cities, partner with 1,000+ agents and operators, and are backed by Macquarie Capital and LDC. Our success has been recognised with accolades from EY Entrepreneur of the Year, Deloitte UK Technology Fast 50, The Negotiator Awards, and Great Place to Work® certification. Our 140+ strong team is based in the heart of Sheffield City Centre, where we’re driving innovation, expanding into new markets, and fostering a culture built on collaboration, creativity, and growth. If you’re ready to make a meaningful impact and help redefine how students find their perfect home, now is the time to join UniHomes. Be part of a team that’s opening new doors to better experiences, brighter ideas, and stress-free living. We are a team driven and united by our core values: • Lead the Way, • In it Together, • Customers Matter, • Keep it Simple, • Rise Above Challenges, • Make it Happen What do you get when you work here?_ With people and culture at the heart of our organisation, we are continually enhancing our employee offer and culture. We are incredibly proud to have been officially certified as a Great Place to Work® (GPTW®) and an accredited Living Wage employer - all our employees earn a fair living wage above the government minimum wage. _Our impressive benefits package and perks comprise: holidays, length of service days, voluntary day, enhanced pension scheme, pension salary sacrifice scheme, healthcare scheme, Employee Assistant Programme, sick pay, enhanced maternity & paternity pay, career progression, a commitment to personal and professional development, employee awards, refer a friend scheme, staff discounts, mental health and financial support, and company social events. When you do occasionally visit our stunning state-of-the-art office in Sheffield, you will be treated to complimentary breakfast, hot & cold drinks, snacks, pool table, and company social events. At UniHomes we are committed to fostering an inclusive and diverse workplace where everyone can thrive and which values individuals for their unique perspectives. We welcome candidates from all backgrounds, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Please let us know if you require any reasonable adjustments to make the recruitment process more accessible to you. Applicants must already have the permanent and unrestricted right to work in the UK. Unfortunately, we are unable to offer visa sponsorship as we do not hold a sponsor licence. We want to hear your unique voice in your application. We love AI, but relying on it solely to write your cover letter and answer the application questions is a missed opportunity to showcase the originality and personality that will make you stand out. Show us the real you. We do not accept CV submissions from recruitment agencies. Direct applications from individual candidates are encouraged. Thank you for your understanding.

Location: Remote (home/field-based covering Central and South regions including London, Birmingham, Bristol, and Cardiff Hours: 37 hours per week Salary: £35,000 DOE + car allowance + commission (OTE £70,000) We are growing our presence in the Purpose Built Student Accommodation (PBSA) and Build to Rent (BTR) sectors and are looking for a commercially driven Business Development Manager in the West Midlands to help scale this area of the business. This role will cover Central and South including London, Birmingham, Bristol, and Cardiff. You will ideally be based in the West Midlands, providing central driving access to England and Wales and a manageable monthly drive to Sheffield HQ. UniHomes is the UK’s go to student accommodation marketplace, supporting millions of students’ searches every year and delivering high quality enquiries to accommodation providers nationwide. As demand for varying formats of accommodation continues to rise, we are working with a wider range of PBSA and BTR operators to help renters find their perfect home and the operators improve their visibility and fill rooms. In this role, you will take ownership of developing new PBSA and BTR partnerships, working primarily with individual buildings and smaller portfolios. You will identify opportunities, win new partners, and manage relationships end to end through onboarding, performance, and renewal. You’ll act as a trusted commercial contact throughout the advertising term, ensuring partners see ongoing value from UniHomes. Where appropriate, you’ll also support partners as they explore more strategic ways of working with us as their portfolios grow. This is a field based role with a high level of autonomy, offering the chance to make a tangible impact in a growing segment of the business, alongside strong earning potential through uncapped commission. Key responsibilities: • Identify and target PBSA and BTR opportunities across the UK, focusing on individual buildings and smaller portfolios., • Proactively research and approach new operators aligned to the UniHomes proposition., • Spend significant time in the field meeting prospective partners across your territory., • Present the UniHomes advertising offering, clearly demonstrating value, reach, and performance., • Manage the full commercial lifecycle from initial outreach through to close., • Support new partners through onboarding, ensuring listings are well set up from launch., • Build strong, long-term relationships, acting as the main commercial point of contact., • Use performance insight and market context to lead renewal discussions., • Identify opportunities for relationships to deepen or evolve over time., • Keep CRM records, pipeline activity and reporting up to date., • Stay close to PBSA and BTR market trends, student demand, and competitor activity., • Represent UniHomes professionally at meetings and relevant industry events., • Attend monthly meetings at Sheffield HQ and occasional overnight stays when required. Skills and experience: • Proven experience in a field-based sales or business development role., • Experience within PBSA, BTR, student accommodation or property portal sales is highly desirable., • Strong communication, presentation, and negotiation skills., • Comfortable with frequent travel, long drives and managing a national territory., • Self-motivated, target driven and resilient., • Ability to build rapport quickly and develop long term relationships., • Full UK driving licence and access to your own vehicle. About us: At UniHomes, we’re on a mission to transform the entire student rental experience across the UK. As the market-leading student accommodation advertising platform and utility management service provider, we make finding and securing all-inclusive student accommodation simple, seamless, and stress-free. We’re not just another platform. UniHomes is developing innovative technology to deliver one go-to destination that supports the entire student rental journey. With an unwavering focus on our students, partner letting agents, operators and suppliers, we continually evolve and enhance our products and services to exceed expectations, while tackling market complexity with ease and transparency. Since launching in 2015, we’ve experienced rapid growth. Today, we operate in 60+ cities, partner with 1,000+ agents and operators, and are backed by Macquarie Capital and LDC. Our success has been recognised with accolades from EY Entrepreneur of the Year, Deloitte UK Technology Fast 50, The Negotiator Awards, and Great Place to Work® certification. Our 140+ strong team is based in the heart of Sheffield City Centre, where we’re driving innovation, expanding into new markets, and fostering a culture built on collaboration, creativity, and growth. If you’re ready to make a meaningful impact and help redefine how students find their perfect home, now is the time to join UniHomes. Be part of a team that’s opening new doors to better experiences, brighter ideas, and stress-free living. We are a team driven and united by our core values: • Lead the Way, • In it Together, • Customers Matter, • Keep it Simple, • Rise Above Challenges, • Make it Happen What do you get when you work here?_ With people and culture at the heart of our organisation, we are continually enhancing our employee offer and culture. We are incredibly proud to have been officially certified as a Great Place to Work® (GPTW®) and an accredited Living Wage employer - all our employees earn a fair living wage above the government minimum wage. _Our impressive benefits package and perks comprise: holidays, length of service days, voluntary day, enhanced pension scheme, pension salary sacrifice scheme, healthcare scheme, Employee Assistant Programme, sick pay, enhanced maternity & paternity pay, career progression, a commitment to personal and professional development, employee awards, refer a friend scheme, staff discounts, mental health and financial support, and company social events. When you do occasionally visit our stunning state-of-the-art office in Sheffield, you will be treated to complimentary breakfast, hot & cold drinks, snacks, pool table, and company social events. At UniHomes we are committed to fostering an inclusive and diverse workplace where everyone can thrive and which values individuals for their unique perspectives. We welcome candidates from all backgrounds, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Please let us know if you require any reasonable adjustments to make the recruitment process more accessible to you. Applicants must already have the permanent and unrestricted right to work in the UK. Unfortunately, we are unable to offer visa sponsorship as we do not hold a sponsor licence. We want to hear your unique voice in your application. We love AI, but relying on it solely to write your cover letter and answer the application questions is a missed opportunity to showcase the originality and personality that will make you stand out. Show us the real you. We do not accept CV submissions from recruitment agencies. Direct applications from individual candidates are encouraged. Thank you for your understanding.

Position: Production Manager (Creative, Marketing, Digital, Content and Channels) Hours: Full-time, 35 hours a week Contract: 12-month fixed term contract, Maternity Cover Location: Office-based in London N4 with the flexibility to work remotely Salary: Starting from £35,825 per annum plus excellent benefits Salary Band and Job Family: Band 2, Profession/Technical You’ll start at the entry point salary of £35,825 per annum, increasing to £38,065 after 6 months service and satisfactory performance and to £40,304 after a further 6 months. About the Employer This charity makes sure that people living with MS are at the centre of everything they do. And it’s this commitment that unites them across the UK. Their strategy is based on what people affected by MS have told them is important to them. It gives the organisation a clear and determined focus. Their work is based on the hopes and aspirations of the MS community. Together they campaign at all levels, fund ground-breaking research and provide award winning support and information. This organisation's people are their greatest asset and the key to their success. They offer a vibrant, progressive working environment where you'll be able to make a difference. About this job Our client is looking for a proactive Production Manager to drive the planning, coordination and delivery of digital, creative and content projects that support their engagement goals. This is a key delivery role within the Digital delivery and planning team as part of the Engagement department. You will help to traffic and coordinate a wide range of small‑to‑medium projects, ensuring work is well‑planned, on track and clearly communicated. You’ll play an important role in stakeholder management, keeping projects within agreed timeframes and resourcing constraints, while supporting the smooth flow of work across the department. You’ll work closely with digital project managers and specialists within the team and with stakeholders across the organisation, helping turn ideas into high‑quality output. This is an exciting time to join this team as it continues to develop ways of working and delivering an ambitious engagement roadmap. This is are a supportive and vibrant team, who is dedicated to making a difference for people with MS. What you will do You’ll be responsible for: • Reviewing incoming briefs and leading an effective triage rocess to ensure work is prioritised, scoped and resourced appropriately, • Working closely with people across the team to ensure effective communication with teams who commission work with this team, from across the organisation, • Account management and monitoring of progress, ensuring clear communication with stakeholders at every stage, • Managing the day‑to‑day traffic, the production inbox and updates, scheduling and coordination of projects, working together with people across our department and external suppliers, • Supporting the digital project managers and senior leads by:, • Developing and maintaining project plans and scope of work outlines, • Writing up meeting notes and actions, • Undertaking basic risk assessments and reporting, • End‑to‑end coordination and management of smaller projects where relevant, • Effective resource management, reporting and evaluation to inform better planning, • Driving continuous improvement in production workflows, helping to embed consistent, efficient and scalable processes across the team, • Supporting with the running of the quarterly planning cycle, including team coordination and communications to all relevant stakeholders across the organisation, • Monitoring and reporting on progress Who they are looking for • Experience coordinating or managing digital, content or creative projects, • Confidence juggling multiple workstreams and keeping projects on track, • Strong organisational skills and attention to detail, • Experience working with project management or workflow tools, • Clear, professional communication skills, both written and verbal, • Experience working collaboratively with creatives and stakeholders, • An interest in digital delivery, planning, content production and continuous improvement Please note this is a 12-month fixed term Maternity cover contact. Closing date for applications: 9:00 on Monday 11th May 2026 Interviews for shortlisted candidates will take place on 20th and 21st May 2026. You may currently be working in roles such as Digital Production Manager, Creative Producer, Junior Project Manager, Content Project Manager or Traffic Manager, particularly within digital, content, marketing or charity environments. Interested? Please click 'Apply' and follow the job board process. You will receive an email from CHM Recruit containing further information on how to apply for the role. Please note that although you may be asked by the job board to upload a CV, you are not applying at this stage. Equal Opportunities This employer particularly welcomes applications from people with disabilities and or from ethnic minority backgrounds. Disability Confident Employer Our client is a Disability Confident Employer and they are committed to promoting equality and diversity. You will be able to ask for reasonable adjustments as part of both their recruitment and new starter on-boarding processes. If you need any help or adjustments to apply for this role, you will be able to contact the employer to discuss this. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format. More about their employee benefits: This employer has a wide range of employee benefits including (but not limited to): Encouraging work life balance • 38 days paid annual leave (including bank holidays), pro-rata for part-time, • More annual leave entitlement, based on length of employment, • Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and them), • Flexible working options Caring for you and your family • Generous sick pay entitlement, • More sick pay entitlement, based on length of employment, • Opportunity to buy and sell annual leave in each calendar year, • Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis, • Enhanced leave for new parents, • Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information, • Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year), • 10 days paid disability leave a year, pro-rata for part-time, • 10 days paid carers’ leave a year, pro-rata for part-time, • Cycle to work scheme, • Death in service scheme, • New family-friendly benefits, including paid leave:, • in the event of miscarriage or still birth, • to support fertility treatments, • for antenatal appointments for both parents Thinking about your finances • Enhanced salary sacrifice pension scheme, • Discounted season ticket loan and interest-free emergency loans, • Give as you earn to support other charities of your choice before tax, • New employee portal including lifestyle savings vouchers and personal wellbeing Enriching your life at work • Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager, • Yearly internal apprenticeship opportunities, • New, modern offices that embrace working together both in-person and remotely, • Various opportunities to influence how this organisation internally operates (including surveys, and focus and committee groups), • Active and supportive internal employee networking groups for collaboration and peer support, • 2 days paid leave a year for volunteering for the charity's activities during normal working hours (such as fundraising events, or campaigning in the local community), • 2 days paid leave a year for volunteering with other charities during normal working hours Safeguarding This employer is committed to safeguarding and promoting the welfare of everyone who uses their services and they come into contact with. This is regardless of: Gender, race, disability, sexual orientation, religion or belief, pregnancy, gender reassignment. They recognise their particular responsibility to make sure vulnerable adults and children are protected. They have measures in place to protect everyone they come into contact with from abuse and maltreatment of all kinds. Your right to work in the UK You must have the right to work in the UK to work in paid employment with this organisation. You’ll need to share documents showing you’re eligible to work in the UK if they offer you employment. You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. They currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications. No agencies please.

Technical Account Manager - SaaS, Contact Centre, Software, API, VoIP • Work at the forefront of Customer Experience (CX) Solutions., • Leverage AI and modern technology., • Future proof your career!, • REMOTE. UK ONLY., • £40k - £50k plus bonus & benefits Our client is a market leader in Contact Centre and AI technology. They are partnered with global FTSE corporations to provide innovative Customer Experience CX solutions. They are growing their Technical Account Management (TAM) team and looking for talented, enthusiastic and ambitious TAM's to join their global professional services team. If you are looking for an exciting job opportunity that will future proof your career, read on! The role of TAM & Senior TAM is a post-sales focused technical support and customer management role. Helping with onboarding, technical troubleshooting, and ensuring customer satisfaction, retention and ROI. The TAM will work both independently and in concert with Sales, Technical Support, Professional Services and other teams to ensure the highest levels of customer success, providing a collaborative solution that will leave the customer with a positive experience and a product that meets their needs. Experience Requirements: • 3+ years in a Technical Services role in software, telecommunications or in customer service, call/contact centre and/or service delivery., • TCP/IP networking knowledge and VoIP technology exposure., • Understanding of TCP/IP and internet fundamentals, • Software, telecommunications and IP Telephony, • Demonstrated technical problem-solving proficiency., • Excellent analytical and advanced troubleshooting skills with end-users/customers., • Excellent customer service and communication skills, both verbal and written. If you are looking to work with a market leading company with a very bright future, please apply. UK Remote. We can only consider applicants located in the UK. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

A fantastic opportunity for a Repairs Manager has come available fora well-respected housing provider based in Cardiff! You will be based at their head office inCardiff with hybrid working available As theRepairs Manager, if youhave a strong track record ofmanaging a DLOand building up and upskilling a team,I want to speak with you Benefits youll receive as the Repairs Manager: Hybrid and flexible working 9.2% pension contribution 25 days AL + BH, raising with time in service to 27 Life assurance Repairs Managerduties: Lead on the delivery of a safe, high-performing and customer-focused multi-trade responsive repairs service, ensuring servicesalign with organisational priorities and regulatory requirements. Hold overall accountability for repairs service performance, overseeing the use of KPIs, dashboards and data analytics to drive continuous improvement, inform decision-making and provide assurance to senior leadership. Manage the reactive repairs budget, ensuring effective financial control and value for money services. Lead the procurement, appointment and performance management of external contractors, ensuring contractual compliance, quality standards, and value for money outcomes for customers. Lead, manage and mentor the Repairs Team Operational Leads, setting clear direction and standards in line with industry best practice and ensuring robust training and development is in place. To succeed as the Repairs Manager, you need: Significant experience withinmanaging and delivering high quality repairs services Extensive knowledge of health and safety and other relevant legislation and regulations Knowledge of the WHQS (Welsh Housing Quality Standard), including HHSRS Experience managing a DLO Experience dealing with a customer contact centre Experience driving efficiency'sand cost control This role is offering a salary of £50,000-£60,000! To register your interest, click apply now or call Kyle on 07451 262463 TPBN1_UKTJ

TPS Parts Sales Executive Who are TPS? TPS provides independent garages and bodyshops with the high-quality Genuine Parts and products which customers need to ensure they can service and repair Volkswagen Group vehicles. TPS is part of the Volkswagen Group along with Audi, SEAT, KODA, Volkswagen passenger cars and Commercial Vehicles. TPS is a national network of TPS Centres with a 1,500-strong national workforce and a management team that prides itself on creating an environment that offers our people a motivating and inclusive workplace where they are recognised and rewarded and are encouraged to go on a journey of Learning and Development. Nationally launched as a new brand concept in 2006, TPS is based on an Agency Model; this means that Centres stock and sell on behalf of Volkswagen Group UK. TPS has continued to experience rapid growth both financially and in the number of Centres opened nationwide. About the Role What will you be doing? As a Parts Sales Executive you will be working with the Sales Manager and team to deliver and achieve the business plan and sales objectives of the Centre • Achieve personal KPIs and revenue objectives with target customers, • Accurately identify parts to meet the customer sales requirements, • Utilise all product promotions effectively to achieve specific targets set, • Identify and leverage potential sales opportunities within customer base, • Maintain own product knowledge and awareness of competitor activity, • Build strong working relationships with customers through regular contact with them on the phone and via face to face visits, • Provide a high level of service to customers - through understanding their requirements, responding to requests, progressing orders and providing expert advice, • Provide timely communication to customer on their credit status, • Assist, liaise with and support the TPS Centre team to ensure good working relationships and delivery of excellent customer service, • Work with the Sales Manager and others to achieve sales targets and provide a joined-up approach to sales, • Handle incoming calls and customer enquiries within KPIs, using the approved greeting, • Ensure the proper and accurate use of all systems to search and order parts, • Complete all required documentation accurately and promptly, • Deal with all cash and credit card transactions in line with TPS Guidelines in the Operations Manual Requirements What are we looking for? • A self-starter with a proven track record in building strong relationships and achieving sales targets in a B2B environment, • Confident and capable communicator with proven experience of selling in a fast paced and/or telesales environment, • Passion for providing a great customer service experience, • Excellent communication skills both verbally and written with the ability to build strong relationships with all key stakeholders, • A team player with the drive and determination to achieve individual and sales targets on a weekly & monthly basis, • Excellent attention to detail and accurate record-keeping, • IT literate, preferably with a good working knowledge of MS Excel, • A passion for the automotive industry JBRP1_UKTJ

Assistant Catering Manager - Contract Catering | Cardiff Location: Cardiff Job Type: Permanent (Temp-to-Perm Opportunity) Salary: £30,000 per annum About the Role We are seeking an enthusiastic and customer-focused Assistant Catering Manager to join a prestigious corporate catering operation in Cardiff. Working closely with the Catering Manager, you will play a key role in the day-to-day management of a busy hospitality and catering service. You will help oversee corporate hospitality functions while supporting the delivery of high-quality food and service within the cafeteria operation. This is an excellent opportunity for an individual looking to develop their career within contract catering, hospitality, or food service management. Key Responsibilities Support the Catering Manager in the daily running of the catering operation. Assist in the delivery of corporate hospitality and event catering services. Maintain high standards of food quality, presentation, and customer service. Ensure compliance with Environmental Health, Food Safety, and Health & Safety regulations. Support the management and development of catering staff. Assist with stock control, ordering, and operational administration. Help create a positive customer experience across all service areas. Working Pattern Temp-to-permanent opportunity, initially employed through the agency before transferring to a permanent contract with the client. Predominantly Monday to Friday. No split shifts. Full-time position. Full time Start date September - Availability from August needed Skills & Experience Required NVQ Level 2 (706/2) or equivalent qualification, or experience within a similar catering or hospitality environment. Previous experience within contract catering, hospitality, or a hotel setting. Strong customer service and communication skills. A proactive and enthusiastic approach to work. Understanding of: Food Hygiene regulations Health & Safety at Work COSHH HACCP (Hazard Analysis and Critical Control Points) Benefits Competitive salary of £30,000 Pension contribution 28 days holiday including Bank Holidays Excellent career progression opportunities Supportive and professional working environment Attractive overall benefits package Location & Transport The site benefits from excellent public transport links and is easily accessible from Cardiff City Centre . Recruitment Process As part of our recruitment process, successful applicants will be required to provide: Employment references Explanations for any significant gaps in employment history Apply Today We pride ourselves on responding to every application. Apply now or contact Steve Bick for more information: ?? 02920 224000 ?? In line with the requirements of the Asylum and Immigration Act of 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people. TPBN1_UKCT

Your new company HMP Cardiff is a Category B men's prison located in the centre of Cardiff, Wales. It primarily holds adult and young adult male offenders, including those on remand and those serving short sentences. Your new role As a painter and decorator, you will be required to ensure the site is maintained to the agreed standard with the undertaking of planned maintenance, refurbishment and new works. Painting and decorating staff and prisoner facilities on the estate, with adherence to Health and Safety guidelines and security procedures to meet the site's short term and long-term goals and objectives. Main duties of this role include but are not limited to: Undertake planned maintenance, refurbishment, new works, and painting and decorating of staff and prisoner facilities across the estate. Ensure all activities are effectively prioritised in line with local procedures. Ensure workloads and regimes are delivered, escalating any issues to the Site Manager when required. Supervise prisoners throughout the day and during training sessions as required. Uphold agreed standards of prisoner discipline within the work area, including issuing behaviour warnings and maintaining appropriate records. Undertake quality control of prisoner work in accordance with the Service Delivery Agreement (SDA). Conduct survey inspections, including in confined spaces and at height, ensuring all work is properly recorded and registers/logs are completed. Monitor stock levels, request procurement of goods and services, and ensure all materials used are logged and fit for purpose. Escort and supervise technical contractors in accordance with the Local Security Strategy (LSS) when required. Maintain regular communication via radio network. Comply with all Health and Safety policies, procedures, and legislation to ensure statutory and mandatory compliance. Drive estate vehicles and operate plant equipment when required. Carry out locking duties as necessary. Respond to incidental, emergency, or urgent tasks in line with Service Delivery Agreement timescales, ensuring all work is carried out safely. Contribute to the development of local practices, processes, and initiatives, ensuring consistency in the application of policies and procedures affecting both prisoners and staff. Support the effective management of tool inventory and maintain security standards within the designated work area. Contribute positively to a culture of excellent customer service, building strong working relationships with the client. Take accountability for compliance with Health and Safety legislation and company policy, including undertaking roles such as Fire Warden and/or First Aider when required. All tools and equipment are provided on site. Hours are Monday to Friday- 8-4.30pm- 39 hrs per week. What you'll need to succeed Applicants must hold a City and Guilds, NVQ level 3 in Painting and decorating or an equivalent. Time-served candidates will be considered. They must have experience in a similar role. All candidates are subject to satisfactory referencing and full prison clearance, which can take 6-8 weeks to be processed. What you'll get in return This role is a temporary to permanent opportunity. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Your new company HMP Cardiff is a Category B local prison located in the centre of Cardiff, Wales. It primarily holds adult male prisoners, including those on remand, serving short sentences, or awaiting transfer to other establishments. The prison provides a range of services aimed at rehabilitation, including education, training, and work opportunities. Your new role As a Reactive Supervisor, you will be responsible for the safe, efficient and compliant delivery of reactive maintenance services across the site. You will lead frontline operational teams, oversee contractors, drive performance against key KPIs and promote a positive Health & Safety culture. Key responsibilities include: Managing KPI 5 performance, ensuring targets of 90%+ are achieved through effective monitoring of CAFM reports, work order management and performance reporting. Coordinating reactive repairs requiring contractor support, including obtaining quotations, managing costs, chasing progress and escalating issues where necessary. Supporting labour resource planning alongside the Site Manager, ensuring adequate staffing levels are maintained when approving annual leave requests. Promoting and enforcing Health & Safety standards, including Zero Code compliance, Permit to Work controls, Point of Work Risk Assessments and close call reporting. Managing procurement activities through the correct use of P-Cards and Purchase Orders. Overseeing Cells Out of Use (COOU) management to minimise downtime and ensure appropriate mitigation is in place. Supervising departments outside of core trades delivery, including Stores, CES, Cleaning and Grounds Maintenance teams. Deputising for the Site Manager as required and maintaining high standards of professionalism and leadership. Managing contractor performance, ensuring compliance with RAMS, quality standards and audit requirements, including 10% quality assurance checks. Ensuring compliance with site procedures, including tool control, permits, staff inductions, daily timesheet submissions and end-of-day lock-up processes.What you'll need to succeed To be successful in this role, you will have: Previous supervisory experience within a facilities' management, maintenance, engineering or operational environment. Strong knowledge of reactive maintenance delivery and contractor management. Experience of working with CAFM systems and managing performance against service delivery KPIs. A good understanding of Health & Safety legislation, safe systems of work, risk assessments and permit-to-work procedures. Excellent organisational skills with the ability to prioritise workloads and meet deadlines. Strong leadership and people management skills, including experience of managing performance, attendance and team development. Effective communication and stakeholder management skills, with the confidence to challenge unsafe behaviours and drive performance improvements. Experience managing procurement processes, materials and operational resources. A proactive approach to problem-solving and continuous improvement. Competent IT skills, including Microsoft Office and operational management systems.Desirable qualifications and experience: Supervisory or team leader qualification. Health & Safety qualification such as IOSH Managing Safely or NEBOSH. Experience working within a secure, custodial or highly regulated environment. Knowledge of contractor management and quality assurance processes. What you'll get in return A competitive rate of pay. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Conveyancing Team Manager Central Cardiff Location: Cardiff City Centre Salary: Competitive + Benefits Working Pattern: Full-time, Permanent | Hybrid (12 days WFH) TSR Legal are delighted to be working with a modern, tech-enabled law firm who are currently seeking an experienced Conveyancing Team Manager to join their growing Cardiff office. This is an exciting opportunity for a dynamic legal professional to take on a leadership role at one of the UKs most innovative property law firms. The firm blends cutting-edge technology with a strong people-first ethos. Theyre on a mission to transform the home-moving experienceand theyre looking for a talented people leader to support that vision. The Role As Conveyancing Team Manager, youll oversee the day-to-day operations of a team of Property Lawyers, ensuring excellent service delivery and high performance across the board. Youll play a pivotal role in managing team performance, developing legal talent, and embedding a positive, inclusive team culture. This is a hands-on leadership position, ideal for someone with both deep conveyancing knowledge and a genuine passion for people development. Key Responsibilities Lead, coach, and mentor a team of Property Lawyers to deliver high-quality, efficient conveyancing services Foster a culture of excellence, collaboration, and continuous improvement Oversee individual and team performance using a structured skills matrix Manage workload distribution and resource planning to ensure consistent productivity Support the development and delivery of personal development plans and ongoing training Lead on people management issues including performance improvement, absence, and recruitment Act as a key escalation point for service queries or complaints Contribute to departmental change initiatives and cross-team collaboration Work closely with senior management on budgeting, salary reviews, and business planning Ensure adherence to internal policies and external compliance standards About You Were looking for a driven and professional individual who brings: Extensive residential conveyancing experience youll be confident handling complex transactions and guiding others Proven team management skills with a track record of developing and leading high-performing legal teams Excellent interpersonal skills able to motivate, mentor, and influence A proactive mindset with the confidence to lead through change and drive continuous improvement A genuine commitment to service excellence and staff wellbeing Whats on Offer In return, youll receive a comprehensive benefits package, a vibrant team culture, and the chance to be part of a firm thats genuinely reshaping the legal landscape. This is more than a management roleits an opportunity to join a forward-thinking firm with big ambitions, where your leadership will directly influence the client experience, the team culture, and the success of the wider business. If youre a people-focused Conveyancing professional ready to step into a leadership role with real impact, Id love to hear from you. Apply today to discuss this role in more detail and take the next step in your legal career, contact Hannah at TSR Legal directly on 02920 388100. TPBN1_UKTJ

Your new company HMP Cardiff is a Category B men's prison located in the centre of Cardiff, Wales. It primarily holds adult and young adult male offenders, including those on remand and those serving short sentences. Your new role An exciting temporary contract opportunity has arisen working within the prison sector at H.M.P Cardiff. We are seeking to appoint a reliable and trustworthy full-time experienced maintenance plumber to join a hardworking and friendly team. As part of the Works Department, you will be responsible for both reactive repairs and planned and preventative maintenance. The maintenance role is in a unique working environment with a strong sense of team working. Always in demand, you could benefit from long-term contracts and there is also potential, once trained, to work in other prisons both locally and nationally. You must be local to the prison or have your own transport. The job involves: Maintain mechanical heating/ventilation plant/ boiler room. Repair and maintain showers, w/h basins, toilets. General plumbing repairs - sinks / taps. Clearing blocked toilets, sink waste and drains. Quarterly shower head cleaning. Maintain water feature. Maintain suitable and sufficient spare parts. Pipe replacements To undertake and assist with other maintenance as required by the Estates Manager. To undertake a planned programme of maintenance as directed by the Estates Manager. These duties will require you to work on the wings and corridors of the prison site. Therefore, the ideal candidate would need to be security conscious and able to challenge potential compromises and risks; you will also need to be reliable and consistent, level-headed and have exceptional interpersonal skills. Full training on working within a prison is provided by the establishment/ department. What you'll need to succeed City & Guilds or NVQ Level 2 in Plumbing and a valid CSCS/ JIB Card is essential. Time-served applicants or lower level editions will not be considered. The prison is looking for a qualified multi-skilled Plumber/ fitter, ideally with maintenance experience working with PPM systems and Work dockets systems. You will be required to carry out varied duties such as reactive repairs & small planned projects and maintenance. What you'll get in return In return, you will get a competitive rate of pay, weekly payments and a temporary to permanent opportunity. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Your new company HMP Cardiff is a Category B men's prison located in the centre of Cardiff, Wales. It primarily holds adult and young adult male offenders, including those on remand and those serving short sentences. Your new role As a Security Officer, you will work alongside the operational security team, playing a key role in maintaining safety and security across the establishment. You will be responsible for escorting and supporting contractors as they carry out maintenance work, as well as assisting with security procedures across the site. Key Duties and Responsibilities Escort and supervise contractors while they carry out maintenance and project work Carry out visitor checks and ensure all entry procedures are followed Conduct tool checks and maintain accurate records of equipment Perform vehicle searches to prevent unauthorised items entering the site Maintain a strong security presence and ensure compliance with site procedures Support the safety and movement of visitors within the establishment Work closely with the operational security team to uphold prison safety standardsYou may also be required to carry out additional duties as directed by your line manager. Full training will be provided to ensure you can perform your role safely and effectively. Role Details Contract Type: Ongoing temporary position Working Days: Monday to Friday Working Hours: 8:00am - 4:30pm / 5:00pm Hourly Rate: £15.34per hour (inclusive of holiday pay)What you'll need to succeed This is a long-term temporary position. What you'll get in return We are looking for individuals who are: Strong communicators with good interpersonal skills Calm, level-headed, and security conscious Reliable, professional, and able to work effectively as part of a teamPrevious experience is not essential, as full training will be provided. However, experience in a security-related role would be advantageous. All applicants must: Provide two satisfactory references Be willing to undergo full prison security clearance What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)