Contact centre manager jobs in BoltonCreate job alerts

Service Manager – Day Centre We are recruiting on behalf of a well-established and highly respected care organisation for an experienced Service Manager to lead Life Opportunities services for older adults. This is a pivotal leadership role focused on delivering high-quality, person-centred support, driving continuous improvement, and developing high-performing teams within a values-led organisation. The Role Reporting to the Head of Service, you will lead the day-to-day operations of services supporting older adults, ensuring care is safe, effective, responsive, and well-led in line with CQC standards and local authority expectations. You will line manage Team Leaders, providing coaching, guidance, and support to enable them to deliver outstanding services. You will also play a key role in shaping service development, promoting co-production, and maintaining a strong presence within the local community. What’s on Offer • Competitive salary, • Ongoing professional development and CPD opportunities, • Opportunity to shape and develop services, • Supportive, values-driven working environment, • A rewarding role making a real difference to people’s lives Key Responsibilities • Lead and manage service delivery to ensure high-quality, person-centred care, • Drive a positive, inclusive, and high-performing team culture, • Line manage and develop Team Leaders, supporting performance and progression, • Ensure compliance with CQC regulations and quality assurance frameworks, • Promote a co-production approach, involving individuals, families, and carers, • Build strong partnerships with local communities and stakeholders, • Oversee safeguarding, risk management, and care planning processes, • Monitor performance, audits, and reporting to support continuous improvement, • Manage complex situations including complaints and service challenges, • Contribute to strategic planning, service development, and organisational goalsAbout You, • Proven experience as a Service Manager or senior leader within health & social care, • Strong knowledge of CQC standards, safeguarding, and relevant legislation, • Experience supporting older adults, including those living with dementia, • Passion for person-centred care and continuous service improvement, • Strong leadership skills with the ability to inspire and develop teams, • Excellent communication, organisational, and problem-solving abilities, • A proactive, solution-focused approach

Projects Finance Manager - Bolton - £75,000 - Hybrid 3days per week in the office - Retail PLC Business Your new company This is a rare opportunity to join a leading Retail PLC at a transformative stage of its growth journey. Following significant recent investment, the business is scaling at pace and launching a number of high profile, business critical projects with finance right at the centre of it all. As Project Finance Manager, you’ll play a pivotal role in shaping how the organisation operates financially as it grows. Working closely with senior stakeholders across finance and the wider business, this role is all about driving change, improving control, and building best-in-class financial processes and systems. This is a highly visible, hands on role for someone who thrives in dynamic environments and enjoys making a real impact. Your new role Leading system improve and implantation, from requirements definition and vendor engagement through to testing, rollout, and user adoption. Driving process optimisation by reviewing and redesigning business processes to improve efficiency, controls, and scalability. Delivering management and financial reporting solutions that enhance visibility, data quality, and decision-making. Developing financial models to support business cases, investment decisions, and strategic planning. Managing restructuring and transition projects, including operating model design, change planning, and stakeholder engagement.Working closely with a broad and diverse range of stakeholders across the business, building strong relationships and ensuring requirements, expectations, and outcomes are clearly understood and aligned.Designing, developing, and improving business processes, both manual and system-based, to enhance efficiency, accuracy, and consistency, while supporting wider operational and strategic objectives.Supporting the delivery of projects alongside dedicated Project Managers, contributing to planning, analysis, and execution activities to help ensure projects are delivered on time and to scope.Providing clear and concise updates to senior management, translating complex information into meaningful insights to support decision-making and governance. What you'll need to succeed The successful candidate will be a qualified accountant ACCA, CIMA, or ACA or qualified by experience, with excellent written and verbal communication skills. They will demonstrate strong stakeholder management capabilities and the ability to build effective working relationships. A willingness to learn and continually develop is essential, alongside strong data management skills. The role requires a proactive problem solver who can adapt quickly and respond effectively to changing priorities. What you'll get in return In return, you’ll enjoy a highly competitive salary of £75,000 complemented by an attractive bonus scheme that rewards performance. You’ll benefit from flexible working options, including hybrid working with 3 days per week in the office, helping you maintain a healthy work-life balance. The role also offers 25 days of annual leave, giving you time to recharge, alongside clear opportunities for career progression within a supportive and forward-thinking environment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. # 4788871

Finance Manager required for an expanding logistics group Your new company Your new company is a large global logistics group known for delivering fast, reliable supply chain solutions backed by advanced technology and a global distribution network. With a focus on precision, transparency, and customer care, they help businesses move goods efficiently across local and international markets. Your new roleAs the Finance Manager you will oversee all General Ledger and financial accounting activity for the EMEA region within a central Shared Service Centre. You will lead the move towards standardised multi country accounting, ensuring strong controls, smooth month end close, and consistency across all forms of reporting. The role focusses on leadership, governance, and continuous improvement owning quality, compliance, and increasing automation across the business. You will ensure full compliance with US GAAP while meeting all applicable local statutory requirements. Maintaining a robust internal control environment and remain consistently prepared for audits is going to be crucial in this highly visible role. You will need to provide accurate and timely financial close deliverables each month, quarter, and year, whilst leading and developing a team a high functioning team. What you'll need to succeedTo succeed in this role, you will be ACA/ACCA/CIMA Qualified and need a strong background in General Ledger and financial accounting across multinational environments, along with a good understanding and knowledge of US GAAP, whilst aligning with local statutory requirements. You will have strong experience within a Shared Service environment, with the ability to demonstrate how you have driven standardisation and process optimisation, whilst maintaining rigorous internal controls and ensuring full audit readiness. The successful candidate will require a track record of delivering accurate and timely month end, quarter end, and year end close results, combined with the ability to be a strong leader and guide teams through ongoing transformation, automation, and continuous improvements, all whilst being in a fast paced and dynamic environment. What you'll get in return In return, you will receive a salary of £65,000 along with competitive benefits package designed to support your wellbeing, growth, and work life balance. You’ll be joining a forward thinking, acquisitive organisation where you can shape meaningful improvements, contribute to a high performing regional finance function, and develop your career within a dynamic, collaborative, and increasingly automated environment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. # 4785328

Regulatory Affairs Manager\n\nPermanent/full-time\n\nLocation: On-site, Bolton (BL1)\n\nSalary: £37k-42k depending on experience + benefits\n\nThe Role:\n\nWe are seeking an experienced professional in regulatory affairs/product stewardship/compliance matters in a relatable sector to take full responsibility for executing all product compliance matters across our global product range of e-liquids.\n\nThis is a new role where you will be reporting to one of the company’s directors and as such a key part will be establishing/adjusting new processes and therefore you must be comfortable with giving and receiving honest and constructive feedback in order to attain the desired outcomes.\n\nTo reiterate, this role will, at least initially, comprise a focus on implementation rather than strategic planning. Writing and editing Safety Data Sheets for both new and existing markets globally in a suitably speedy but also accurate manner with minimal errors will be a key part of your output.\n\nRegulatory requirements in vaping are something which have become stricter in recent years, and we anticipate that this will continue to be the case in the years to come. We will be looking for you to ensure that we are always able to adapt to these changes across the globe, and ideally be several steps ahead where possible.\n\nYour responsibilities will include activities such as the following:\n\n * Correct product classification in line with CLP regulations\n\n * Safety Data Sheet authoring and editing\n\n * Regulatory submissions on a global basis (with a particular focus on UK/European territories)\n\n * Manage key stakeholder relationships e.g. international sales colleagues, manufacturing partners and regulatory organisations such as HMRC and MHRA\n\nWe are looking for candidates to have some experience/attributes in the following key areas:\n\n * 3-5 years’ experience in a similar role within regulatory affairs, product stewardship, compliance or possibly even quality is essential\n\n * Vaping experience specifically is not essential (albeit it is highly advantageous), so long as you have relatable experience from a product-based manufacturing sector with regulated packaging e.g. pharmaceuticals, chemicals, cosmetics/personal health or food and drink\n\n * SDS management end-to-end, from initial creation through to periodic updates\n\n * Relationship management with key regulatory organisations such as MHRA\n\n * Familiarity with MHRA and/or EU Poison Centre notifications would be an advantage, as would experience with REACH registration concepts and obligations\n\n * A degree in Chemistry, Toxicology, Chemical Engineering, Pharmacy or similar would be a strong advantage\n\nYou will need the following skills in order to succeed in this role:\n\n * Knowledge of key SDS tools such as SBLCore or Lisam ExESS\n\n * Knowledge of the regulatory submission processes in both the UK and EU\n\n * Strong attention to detail in order to correctly manage multiple SKUs/datasets across different international markets\n\n * Fluency in English is of course a must, but additional language skills would be a strong advantage\n\nBenefits:\n\n * Private healthcare scheme\n\n * 25 days’ holiday allowance per year (in addition to bank holidays)\n\n * Smart-casual dress code (wear whatever you feel comfortable in)\n\n * Diverse, international workforce\n\n * Relaxed, low-pressure environment; but with a keen focus on delivery and achieving success\n\n * Fun social events outside of work\n\n * Modern, professional office in a convenient location in Bolton town centre with nearby public transport options/motorway access and free on-site car parking available\n\n * We are very open to new ideas, so please feel free to suggest/request anything that we can do in order to make you more likely to perform at your maximum, and we will certainly do our best to implement it if it makes sense for everyone\n\nWhy you would want to work with us in this role:\n\n * The opportunity to see one of the most successful brands in vaping through the forthcoming regulatory challenges\n\n * Gain further experience and knowledge about the world of regulatory affairs in a strictly controlled sector\n\n * Progression potential. Should things go well, you will have the opportunity to build/manage a team of RA/product safety professionals around you or potentially take responsibility for other aspects of quality/health and safety within the business\n\nThe Company:\n\nWe are a fast-growing start-up marketing business, with our key focus currently being on the vaping/nicotine alternatives market.\n\nOur goal is to ensure our Bar Juice 5000 brand retains its position as the UK's fastest selling brand in its category and expand into new markets in Europe, while also creating/growing other high-performing brands in addition.\n\nFor more information and to apply for this role, please apply with a copy of your CV. Feel free to ask any questions using the contact details provided as well

Are you an experienced Business Development Manager or Account Manager looking for a highly successful and long established company close to Bolton town centre? Would you like to work for a company with long standing staff and a real team environment where everyone pulls together? Offering a basic salary of up to £45,000 per annum with realistic on target earnings of £73,000 (uncapped commission), the role also offers a company car or car allowance, holidays that increase to 25 days plus bank holidays over time, a free onsite gym and a pension scheme as well as fantastic team to work with. If this sounds like you, get in touch! What will you be doing as a Business Development Manager? Working in a hybrid role, you will be dealing with a wide range of commercial and public sector customers across the North West. Duties will include: Dealing with a mixture of cold, existing and lapsed customers Arranging appointments to develop an understanding of customer issues and requirements Providing quotes for CCTV, fire, intruder alarms Closing deals and signing up customer accounts Building a good working relationship, meeting with customers to assess service, enabling repeat and expanded business opportunities Where experienced, providing designs for fire, intruder and CCTV systems We would LOVE to hear from you if you have the following skills and experience: Previous strong experience in a similar Business Development , Sales or Account Manager role Experience in a similar industry including CCTV, fire or intruder alarms Experience of design in this sector would be beneficial but not essential A solution based sales approach Stable career history A full current driving licence Due to the nature of the business, you must be willing to undergo an enhanced DBS check and to be able to cover your last 5 years work history What's in it for me as a Business Development Manager? A salary of £35,000 to £45,000, depending on experience A realistic OTE of up to £73,000 with uncapped commission Company car or car allowance 20 Days holidays plus Bank Holidays, rising to by 1 day per year to a maximum of 25 days Free onsite gym Pension Scheme Free parking A fantastic working culture and friendly team If this sounds like a Business Development Manager or Sales role you will LOVE, please send your CV today! Apply now by sending your CV. We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database