Contact centre manager jobs in Cheadle HulmeCrear alertas

Package & Benefits for the The Contact Centre Sales Manager: Salary of £40,000–£45,000 (OTE £60,00–&poun. Are you ready to take your career to the next level? Our client is seeking an ambitious Contact Centre Sales Manager to join their growing team in South Manchester

Are you a sales leader with a proven track record?.At CarFinance 247, we're searching for a Head of Sales to help drive our business to the next level.Reporting directly into the Sales Director you will be responsible for leading a large, fast paced phone base sales environment.With full responsibil

Job Title: Overhaul Team Member - Dual Skilled Fitter (Electrical Bias) Overview: You will be based in Manchester, joining a team of over 80 professionals working on a major overhaul project for the Class 390 Avanti High Speed Trains. IF you have not worked with rolling stock, this is an excellent opportunity to be part of a world-leading organisation responsible for maintaining and ensuring the reliability of this iconic, globally recognised fleet. Rullion has a strong long-standing partnership with our client and we place great importance on contractor welfare. Your well-being is our priority, with an experienced on-site account manager available to support you throughout the project. This role not only offers an enjoyable working environment, but also the chance to develop valuable skills to progress further in your career. Purpose of Role: You will be working as part of the overhaul team to service, maintain, repair and overhaul rolling stock and equipment, including the latest generation in train technology to laid down Vehicle Maintenance Instructions Ensuring all Overhaul activities are carried out in a safe, efficient and cost-effective manner, whilst constantly seeking to improve quality. Location: Manchester Train Care Centre, Longsight, M12 4HR Shift Rotation - 2 Weeks of Days / 2 Weeks of Nights Pre 12 weeks: PAYE £22.26 per hour (28 days accrued leave) / Umbrella £28.80 per hour Post 12 weeks: PAYE £22.26 per hour (33 days accrued leave) / Umbrella £30.40 per hour An additional retainer £1.00 per hour on all hours will be payable on condition that tooling is returned in a satisfactory condition and you have completed the project. Benefits: PPE provided by Rullion Tooling provided by the client On-site mess room and kitchen facilities Free coverall cleaning service available Changing facilities with lockers and showers Free onsite car parking Qualifications and Skills required: Time Served Apprenticeship or equivalent with associated technical qualification NVQ/SVQ Level 3 in Electrical Engineering or Maintenance (Or equivalent general qualification with electrical inclusion) Good verbal and written communication skills Technical and IT Skills Experience * Rolling Stock (Experience on locomotives or other rail vehicles) * Military (REME or other Military Engineering) * Aerospace * Automotive vehicles such as HGV's, Buses, Lorries, Electric Vehicles, Automobiles * Other industries will also be considered (Candidates will be trade tested prior to offer) Requirements * You must live within a reasonable travelling distance to our client's facility in Manchester City Centre * You must have the right to work in the UK and be able to provide proof of technical qualification Responsibilities Work as directed by the Overhaul Production Manager, will comply with: * All depot protection procedures * Understand and abide to safety notices, rules and regulations and follow safe working practices, HASAW (Health and Safety at Work) and COSHH (Control of Substances Hazardous to Health) * Will adhere to and work within Quality Systems to the current standard Will be responsible for: As part of a team, complete or assist in any of the team's activities to ensure work is completed on time to specification and overhaul activities in line with VMI (Vehicle Maintenance Instruction) documentation, including. * Corrective maintenance (Electrical & Mechanical) * Preventative maintenance (Electrical & Mechanical) * Component exchange * Final work and process inspection as required (peer checks) * Fault finding and reporting * General depot duties e.g. Line of Route audits * General housekeeping / 5s activities * SAP and SES input (Training dependant) * Crane driving and lifting equipment where training has been provided & competent * Mentoring others as and when required * Work in conjunction with our client's lifesaving rules * Comply with and enforce our clients Health and Safety policy Due to working in a safety critical environment, you will be subject to Drugs and Alcohol Testing and will follow strict Health & Safety controls and guidelines. Please apply or contact for further details. Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants. TPBN1_UKTJ

About The Role Team Resource Planning Working Pattern - Hybrid 2days per week in the Vitality Bournemouth or Stockport Office.Full time, 35 hours per week. We are happy to discuss flexible working! Top 3 skills needed for this role: Advanced Capacity & Forecast Modelling , Strategic Stakeholder Influence Data-Driven Insight & Performance Analysis What this role is all about: Capacity and Demand Planning Partners work strategically with senior stakeholders to analyse, refine and deliver capacity plans within agreed tolerance limits. Works as a conduit between benefit delivery projects and Operations leadership to quantify, monitor and analyse benefit metrics. Refines detailed assumptions in capacity plans with senior leaders to ensure that all available internal and external factors are reflected to continually drive accuracy and service optimisation.Works with an array of connected departments to derive the latest planning intelligence from across the organisation. Key Actions Creation of operational forecasts and capacity plans ensuring that they accurately reflect the overall strategy of all organisational stakeholders. Responsible for the facilitation of planning forums that identify key capacity risks and recommend actions in order to deliver service level across all Operational areas. Lead Weekly and Monthly Business review forums with senior stakeholders, providing clear performance predictions outlook and commentary. 13-week forecasts to be within a 7% tolerance over the course of a rolling 12-month period Exceptional capability to evolve strategic planning models and deliver them through near term scheduling and tactical delivery across a range of business areas and channels (Voice, Chat, Face to Face, Back Office). Operates with Stakeholders at an Operations Manager, Head of Department and Director level so review strategic plans and make any necessary amendments. Ability to surface, analysis and contest Operational performance metrics with senior stakeholders to drive capacity performance. Takes an point and considered view when balancing Customer experience and cost centre management. A data expert who can take complex models and develop them and an everchanging environment. Optimise customer experience utilising channel planning creating an effective balance of Voice and Chatand driving Omni channel changes. Conduct analytical activities to ensure that projects and programmes within the change portfolio are on track to deliver their stated benefits. What do you need to thrive? Essential Minimum of 2+ years experience of forecasting & capacity planning for a multi-location multi channel operation Detailed understanding of forecasting and presenting financial and non-financial data. Advanced Level in Microsoft Excel. Experience of Aspect WFM. Proven knowledge of contact centre variables, dynamics and drivers of demand. Proven knowledge of contact centre technologies, including ACD. Strong analytical skills with ability to evaluate and identify trends and impact assess changing variables. Logical thinker, confident decision maker. Ability to work on own initiative, managing own time effectively. Desirable Experience of SQL Experience of Tableau Operational experience in a high volume call and/or technical support environment So, whats in it for you? Bonus Schemes A bonus that regularly rewards you for your performance A pension of up to 12% We will match your contributions up to 6% of your salary Our award-winning Vitality health insurance With its own set of rewards and benefits Life Assurance Four times annual salary These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities! We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy. About The Company We're really excited to announce that we have recently been awarded "Top 10 Best Places To Work" in The Sunday Times Awards 2024! Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place. Weve been a purpose and values-driven business from day 1- long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives. Vitality pioneered shared-value insurance. We incentivise people to live healthier longer lives they benefit, our business benefits, and society benefits. Were successful because we attract, develop, and retain the best people and because we care. Plus, you get to join our 1.7+ million members with access to our unique health insurance and healthy living programme. Just to make sure you know our products inside and out. Ready to find out if were the right fit for you? We cant wait. Diversity & Inclusion At Vitality, were committed to diversity and inclusion because its good for our employees, for our business, and for society. We welcome applications from individuals of all backgrounds, experiences, and perspectives. Vitalitys approach to sustainability Vitality is a business that drives positive change. We reward people for making and sustaining healthier choices. But healthy people also need a healthy environment. To learn more please visit our Careers page. #LI-Hybrid If we are fortunate in receiving a high volume of quality applications we may need to close this vacancy early. If you are interested, please submit your application as soon as possible. TPBN1_UKTJ

Dual Skilled (Electrical Bias) fitters required Rullion have a requirement for Maintenance Team Members, with strong electrical and mechanical skills, backed up with associated qualifications, to work on a contract for a leading rail company. This is a great opportunity if you have not worked in rolling stock to join a global rail company on the maintenance and reliability of recognised fleets. You will be working as part of a large maintenance team, based at Manchester Train Care Centre, M12 4HR. Start Date: ASAP Contract Length: Long term (No expected end date) Rates and Shift Patterns: Trans Pennine Express Fleet - Days only (Earlies and Lates) Pre 12 Weeks: PAYE £22.67 per hour / Umbrella £28.91 per hour Post 12 Weeks: PAYE 25.73 per hour / Umbrella £34.63 per hour Avanti High Speed Fleet - Permanent Nights Pre 12 Weeks: PAYE £24.30 per hour / Umbrella £31.02 per hour Post 12 Weeks: PAYE 27.59 per hour / Umbrella £37.16 per hour PPE will be provided by Rullion and Tooling by the client. Free onsite parking, messroom and kitchen facilities, Lockers, changing rooms and showers available. Description: Reporting to the Production Manager, you will be a senior team member, servicing, maintaining and repairing prestigious rolling stock fleets. Within the team you will ensure that traction and rolling stock are serviced and maintained in a safe, efficient and cost-effective manner whilst constantly seeking to improve quality. Key skills and requirements for the role include; * Must be located in the North-West region of the UK. * Time served apprenticeship in Electrical / Dual Engineering or an ONC or NVQ level 3 or equivalent in Electrical/Mechanical Engineering/Maintenance. * Rail experience (Not essential), Aerospace, Military Engineering, HGV, Automotive or Large Transportation. * In-depth fault-finding experience. * Basic MS Office IT skills. * Prepared to work shifts including days, nights and weekends depending on shift pattern. * Must reside in the North-West region of the UK. Our client operates a strict zero-tolerance Drug and Alcohol Policy. Be aware that you will be required to take a Drug and Alcohol test either at interview or on your first day. For any further questions, please contact Julian @ Rullion. Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants. TPBN1_UKTJ

This is an excellent opportunity to join a growing organisation as a Customer Service Manager / Contact Centre Team Leader, leading a customer service function focused on performance, quality, and customer experience within a fast-paced contact centre environment. Customer Support Manager, Customer

Description The Role As Performance & CX Optimisation Manager, you will take ownership of how performance is measured, understood and improved across the contact centre. We're looking for a Contact Centre performance expert who understands what "good" looks like in a fast-paced sales

A leading financial platform provider is seeking a Contact Centre Sales Manager in South Manchester.

Sales Manager – Contact Centre. Sales Managers solely due to their growth!.

A leading healthcare provider in Greater London is seeking an experienced operational manager for their Private Care Contact Centre.

A large, complex organisation in Manchester seeks an experienced Change Manager to drive change and improvement initiatives within contact centres. Ideal candidates will have a strong background in change management and experience in contact centre environments.

Day-to-day management of the Private Care Contact Centre Team, ensuring that staffing matches demand. The Private Care Contact Centre Team provides a single point of enquiry and access to prospective private patients seeking advice and information regarding private treatment at the Royal Marsden NHS

A reputable business in the contact centre industry is seeking experienced Sales Managers to join their growing team in Manchester. Candidates must have at least 2 years of sales management experience, preferably in a contact centre, and demonstrate strong coaching capabilities.

Contact Centre Manager page is loaded## Contact Centre Managerlocations: Chandlers Ford, UKtime type: Full timeposted on: Posted Todaytime left to apply: End Date: February 20, 2026 (30 days left to apply)job requisition id: JR100755Contact Centre ManagerRole: Contact Centre Manager *

Contact Centre Operations Manager, Customer Services Manager, Repairs Customer Services Manager, Call Centre Manager. We have a fantastic new job opportunity for a Housing Repairs and Maintenance Contact Centre Manager to lead the day-to-day operation of a busy customer contact centre delivering rep

Lead the day‑to‑day operations of The O2 Contact Centre, including the Accessible Booking Line and Zendesk inbox. Support, coach and develop the Contact Centre team through regular catch‑ups, ensuring KPIs are achieved, standards are high, and every interaction delivers a standout guest experi

Interim Contact Centre Manager – Repairs. Are you an experienced contact centre leader who thrives in fast-paced, customer-focused environments? Do you have a strong track record of leading managers, driving performance, and improving service quality while balancing cost, compliance, and customer

Lead on the strategic development and operational delivery of services within the Private Care Contact Centre. Day-to-day management of the Private Care Contact Centre Team, ensuring that staffing matches demand. Previous experience in managing a contact centre or similar setting.

We're looking for someone with telesales, contact centre and B2C experience, who has proven success managing managers and driving high-performing teams through data, coaching, and accountability. You'll lead a group of five managers (four team managers and one admin manager), responsible for around

A leading entertainment venue in Greater London is seeking a Contact Centre Manager to lead the operations of its Contact Centre. Ideal candidates will have a strong background in customer service and familiarity with contact centre systems.

An experienced B2C sales leader with a track record of managing and developing successful outbound telesales or contact centre teams. Ideally, you have experience in financial services, motor finance, or another regulated B2C sales environment, though we’re open to strong contact centre leaders fr

As a Contact Centre Manager, you will have full operational responsibility for one or more functions within the centre, including direct line management of Team Leaders and their teams. We are seeking an experienced and proactive Contact Centre Manager to join our leadership team. Ensure the effecti