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The ideal candidate should have experience in crisis intervention and advocacy, alongside knowledge of housing services.

We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive. Work for Orbit. Believe in people. The role Orbit Group is delighted to be recruiting for a Customer Communications Manager to join our Reputation & Brand team in this brand-new role. This integral role will see the Customer Communications Manager oversee the end-to-end planning and delivery of customer-centric communication across both service communications and marketing communications,, setting the standard for customer communication across the organisation and building greater trust in Orbit by strengthening the customer brand and Orbit’s reputation. This role is part of Regulatory & Governance where you'll help us give colleagues the support and expertise they need to be brilliant. This is an agile working role with 1-2 days a week being based out of our Coventry office (subject to business need). What you'll achieve Oversee, plan and manage your team’s workflow, prioritising and challenging briefs, ensuring effective scheduling and alignment across teams. Play a leading role in taskforces, projects / programmes and workstreams, providing direction, support and counsel. Support crisis communications and incident management, including participation in the Out of Hours rota, spanning customer, colleague and media channels. Play a leading role in customer communications strategies for complex or high-risk situations. Be responsible for reviewing content that poses a reputational risk to Orbit, including the likes of media statements, complaints responses, legal letters and MP letters / emails. Ensure communications are customer-led using insight and engagement. Lead and develop your team, setting clear goals and performance expectations.What you'll bring Essential skills Passionate about contributing to the delivery of an excellent customer experience. Educated to degree level with a relevant professional qualification or appropriate experience in marketing or communications. Able to write high quality communications for a variety of audiences and channels. Experience of crisis / issues management with the ability to advise, show leadership and deliver communications in time-pressured situations. Experience of developing communication / or marketing strategies and using digital and print media to engage customers to build trust and strengthen reputations. Critical thinker, good analytical and problem-solving skills, and ability to think creatively, strategically and project plan. Proven leadership of small teams with a high degree of political acumen and judgment and the ability to motivate, inspire and drive innovation. First class interpersonal skills - highly collaborative, able to build relationships, work effectively across groups and inspire confidence among stakeholders. Professional when under pressure and dealing with difficult and complex situations, with the ability to think clearly and act calmly.Why Orbit? Choosing us means being rewarded in every sense. Here’s what you can expect to enjoy with us. A rewarding experience that works for you We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles. A place to progress From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow. For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning. A purpose to feel proud of We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people. What brings us together is a passionate belief in progress and people. Read more about the values and purpose that drive us on our careers website. How we hire We aim to make our hiring process simple and fair: Online application Interview(s) Decision and offerWe put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check

A community mental health service in Ash, England, is seeking caring individuals for a full-time role, providing support to clients dealing with mental health diagnoses.Responsibilities include monitoring budgets, offering one-to-one support, and collaborating with treatment teams.Applicants should

The role requires over 10 years of experience in communications, strong crisis management skills, and a proven track record in PR.

A global cruise line is seeking an experienced Cruise Deck Officer to monitor safety and support a 24hr watch rota for their fleet.The successful candidate will manage operations, conduct training, and ensure safety protocols are followed.Key requirements include a valid Chief Officer licence, exper

Strong expertise in crisis management, analytical thinking, and excellent communication skills are essential for this position, which offers flexible working and a competitive salary package. A global ingredients solutions provider is seeking a Business Continuity & Crisis Management Manager to enha

A leading communications consultancy in Greater London is seeking a Director for Issues, Crisis & Litigation Communications. The successful candidate will guide c-suite clients through complex crisis situations, advising on regulatory developments and litigation strategies.

This role focuses on developing communications strategies for France, building relationships with the media, and managing crisis communications.

A healthcare organization in Nuneaton is seeking an enthusiastic registered professional to join their children's crisis and home treatment team.

Creative Support, a not‑for‑profit provider of social care services, is working in partnership with Liverpool City Council to provide a new night‑time crisis prevention service for individuals with a mental illness in Liverpool City Centre. Support the Crisis and Recovery Manager to lead and c

We are hiring a Director, AI & Automation - Shared Services to build and scale AI‑enabled efficiency across Finance, HR, Legal, and Marketing.This is a player‑coach role: you will personally design and deliver automation and AI solutions, while also owning the operating model (intake, prioritisa

The role requires ensuring compliance across EMEA locations, supporting policy implementation, and providing guidance during crisis situations.

The role requires extensive PR and crisis management experience while advising senior leadership on communication strategies.

The team has been going through a transformation from the role of the Acute Liaison team to be embedded into the Crisis and Home treatment model for CYP and providing a seamless crisis response no matter where the access point is. We are a part of an exciting expansion of Rise specialist services an

Undertake line management of the Borough crisis team managers (and MDT staff as required) to ensure that all direct reports receive the appropriate level of supervision, support and personal development in a timely and regular fashion. Ensure all crisis teams are effectively managing their human res

A leading company in risk management is seeking a Director for AI & Automation to enhance efficiency across Finance, HR, Legal, and Marketing.The role includes hands-on delivery of automation solutions and team leadership.Candidates should have strong engineering skills, particularly in Python, and

Young Crisis Hub is a CQC‑regulated provider delivering bespoke, therapeutic care and support for children and young people with high-level needs. Our mission is to deliver high-quality, relational care that empowers young people in crisis to build safe, stable, and fulfilling lives. We're looking

A global security firm in London is seeking a GSOC Analyst to support security operations globally.The successful candidate will have 1-4 years of relevant experience and strong research and communication skills.Responsibilities include monitoring security developments, preparing alerts, and coordin

A global FMCG organization is seeking an experienced Head of Reputation Communications to lead crisis preparedness and manage reputational risks. The ideal candidate should have significant experience in crisis communications and issues management, strong analytical skills, and the ability to commun

Summary We are recruiting an experienced Band 6 clinician (Nurse, Occupational Therapist or Social Worker) to join the North London NHS Foundation Trust Crisis Hub — a 24/7 telephone-based first point of contact for people in mental health crisis, their families and professional referrers. Posthol

You will develop joint work with various health disciplines, provide clinical support to patients presenting in crisis at A&E, and participate in training programme development. This role involves contributing to multidisciplinary service development within general acute hospitals, focusing on compl

This role includes providing crisis intervention and advocacy support for women affected by domestic abuse, necessitating a strong understanding of domestic abuse and experience in mental health services.

The Litigation & Disputes practice provides communications support to clients involved in complex issues, including legal disputes, investigations, crisis management and public regulatory debates. Lead the conception and delivery of impactful campaigns and projects on behalf of clients, including cr

A leading global broker seeks an experienced Insurance Lawyer for the Head of Coverage role in London.This hybrid position involves strategic development for the PCCM team and requires strong expertise in property and casualty insurance law.The successful candidate will provide specialized input, ad

A national charity for homelessness is seeking a professional to provide coaching and support to individuals to achieve sustainable housing.Located in Greater London, you'll work closely with members to promote their wellbeing and resilience, providing person-centred assistance while developing a tr

This London-based insurer is seeking a Claims Adjuster – Cyber & Crisis Management to join its Specialty Claims team. The successful candidate will handle a range of claims across Cyber, Crisis Management (including product recall), Financial Lines, and related specialty classes, including both di

A global insurance leader is seeking a Claims Adjuster specialized in Cyber and Crisis Management.

Chief Broking Officer – Property, Casualty & Crisis Management (PCCM), Global Broking Centre. Do you want to shape Aon’s global broking strategy across Property, Casualty and Crisis Management?.

A leading healthcare provider in the United Kingdom is seeking a Registered Mental Health Nurse, Social Worker, or Occupational Therapist to join the Crisis and Home Treatment Service based in Swindon.

The ideal candidate has a minimum of 5 years in Crisis Management claims handling and an ACII or ACILA qualification.

A leading NHS trust in Greater London is seeking an MHCAS Nurse Practitioner to provide urgent mental health support.The successful candidate will perform biopsychosocial assessments, manage treatment plans, and work within a multidisciplinary team.Responsibilities include making autonomous decision

Strong understanding of crisis management products, insurance principles, policies and procedures. Minimum 5 years Crisis Management claims handling experience ideally gained from a reputable insurance, broking, adjusting or legal organisation operating within the London market principals.

Develop and refine crisis management products in line with market needs and trends. Design and deliver training, exercises, and crisis simulations for clients and internal teams. Mentor consultants and contribute to developing internal crisis management capability.

Crisis is the national charity for people experiencing homelessness. Home working is available in line with Crisis’ Hybrid Working Policy. Occasional travel may also be required to other locations across Crisis.

An exciting opportunity has arisen for a CAMHS Crisis & Home Treatment Practitioner within Solar. With exclusive training package through the Anna Freud National Centre for Children and Families for the CYP Crisis Pathway Workforce.

As a new member of the Benefits Team, you will assess the Crisis Resilience Fund (CRF), including crisis payments and housing payments. We have an exciting opportunity for a Crisis Resilience Fund Officer to join the Royal Borough of Windsor and Maidenhead (RBWM).

Location:** London, UK Level: Senior Director Practice: Corporate – Crisis & Risk Reporting to: Managing Director, EMEA Crisis & Risk Type: Full-time, Hybrid# Help Global Brands Navigate What’s NextEdelman is looking for a Senior Director to join our award-winning **Crisi

Director – Litigation & Crisis Communications | London. Director in Litigation & Crisis Communications. Lead major client relationships and deliver strategic counsel on litigation and crisis matters.

A leading communications agency in Greater London is seeking an experienced Digital Director to lead crisis management strategies and innovative digital campaigns.

The Enterprise Operational Resilience team is looking to hire Crisis Management & Scenario Testing Consultant to help drive the continuous enhancement of the crisis event management response structure and play a lead role in facilitating and coordinating large scale disruption events to ensure the o

A local authority in the UK is seeking a Crisis Resilience Fund/Financial Inclusion Senior Officer to manage teams providing financial support to residents. Responsibilities include overseeing crisis payments, offering welfare benefit advice, and managing a dedicated team.

The role includes enhancing crisis preparations, assisting in crisis training, and providing support during real-time crisis response activities. A leading technology company in Greater London is seeking a Crisis Management Specialist to support the Regional Crisis Manager. Candidates should have ex

Join the Fight Against the Screen Time Crisis! (Equity Only).

A prominent mental health organization in Greater London is seeking a Consultant Psychiatrist for a full-time locum position at St Helier Hospital.In this role, you will provide medical leadership to the Liaison Psychiatry Team, ensuring high standards of care and effective service delivery.You will

The role involves providing medical oversight to the crisis team, leading acute care assessments, and ensuring effective collaboration with multidisciplinary teams.

A public health organization in Greater London is seeking an experienced Crisis Hub Clinician to provide high-quality telephone triage and clinical risk assessment for individuals in mental health crises.

A leading healthcare provider in London seeks an experienced manager for crisis services management.

A healthcare provider in Greater London seeks a Band 7 Specialist CAMHS Crisis Practitioner for a 12-month fixed term maternity cover. Candidates must possess relevant qualifications, experience with complex mental health needs, and skills in crisis assessments and therapeutic interventions.