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About The Role As a Supermarket Assistant, you'll help our difference be felt by our customers on every visit, providing the Partner-led service and passion for food that our competitors can't compete with - passionate Partners serving food lovers! Your drive to go the extra mile will make all the difference to the impression our customers have about the Waitrose brand and keep them returning again and again by earning their trust and loyalty for a lifetime. Due to working time regulations, applicants must be 18 years or over to apply. Key Responsibilities Alongside the great service you provide to our customers, your role will involve a variety of shop-keeping related tasks to keep the operation running efficiently and productively. Responsibilities include: • Stock replenishment - ensuring our shelves remain as full as possible and products are in the right place at the right time for our customers., • Fulfilling online customer orders ready for our drivers to deliver their shopping direct to their doors., • Reducing wastage by following product due diligence and markdowns to those reaching their sell by dates., • Working with the wider shop team to support when needed including; checkout support, managing Click & Collect orders, fulfilling on-demand customer orders and more., • Maintain a safe and tidy working environment with general shopkeeping tasks. Essential Skills/experience You'll Need • Communication skills to enable you to work effectively as part of a team and with our customers. Desirable Skills/experience You May Have • Experience of working in a customer facing role is welcomed., • Up to date knowledge and strong interest in food and drink trends., • Flexible approach to ensure the support of the whole branch. About The Partnership We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us. We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose. As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective. As Partners, we make all the difference. And, we all own it. Important points to note: It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles. We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible. We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.

Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves. All the details Working Pattern Week 1 Monday 12:15-20:15 Tuesday 12:15-20:15 Wednesday 12:15-20:15 Thursday 12:15-20:15 Friday 07:45-15:45 Week 2 Monday 12:15-20:15 Tuesday 12:15-20:15 Wednesday 12:15-20:15 Thursday 12:15-20:15 Saturday 07:45-15:45 Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December. Under 18 disclaimer This job role involves operating mechanical equipment as relevant to the job role and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace. Join our team at M&S as a Customer Assistant in Operations, where you’ll play a vital role in keeping our store running smoothly behind the scenes. We’re looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers. You’ll be responsible for accepting deliveries, unpacking goods, and preparing crates to ensure our shop floor is always fully stocked. Through your efficiency and agility, you'll help create a seamless shopping experience by keeping products available for our customers at all times. At M&S, our operations team ensures our store runs like clockwork, so you’ll need to be ready to roll up your sleeves and keep things moving. Being digitally confident is essential. You'll use our in-store systems and tools to track deliveries, manage stock, and make sure our products are exactly where they need to be. Being a team player is crucial. You'll work closely with colleagues from across the store to ensure a smooth operation, supporting your team and helping to create an inclusive environment. Flexibility is also vital. You should be confident working across various operational tasks and be ready to adapt to the changing needs of the store. Are you ready for it? Take your marks and get ready to apply. Purpose • To deliver a great shopping experience for their customers, putting customers before task every time, • Champion new ways of working within stores through an open mindset and positive attitude, • Complete tasks and processes that deliver ‘best in town’ standards, • Serve and sell across all channels brilliantly well, • Serve our customers efficiently and brilliantly well – on the shop floor and at service points, • Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy, • Skilled to utilise all digital tools and communication channels to do the job, • Share customer and colleague feedback to help us do things better, • Share knowledge and experience with colleagues to support others in building skill and confidence, • Own their own learning & development and proactively access digital learning solutions, • Know the daily sales targets, priorities, promotions & selling opportunities, • Have great product knowledge to sell and recommend our products and services, • Proactively engage with customers to understand their needs and make recommendations, • Understand the store priorities and their part to play, • Complete tasks with pace and in line with SOPs, • Minimise cost and waste through good process practice, • Understands how M&S operates,it’s strategy, future and the role they play, • Committed to delivering excellent work fast with great attention to detail, • Open to and acts on feedback, asking for this regularly, • Sets performance objectives for self in conjunction with line manager and in line with business plans, • Takes accountability for planning and managing own work efficiently to ensure objectives are met, • Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things, • Effective at communicating their intentions to others; ensures communication is clear and simple, • In control of their own reactions and considers how to share their perspective to create better reaction for team, • Copes well with change and work challenges and recovers quickly from its impact, • Contributing to store sales and cost control, • Work across the store to get things done right first time within timescales, • Comprehensive knowledge of customer shopping channels, • Good level of product knowledge and services across the store, • Up to date knowledge of the commercial operation and brilliant basics, • Good level of digital capability and use of digital tools and applications, • Understand customer needs and spot selling opportunities, • Adapting to change, • Customers, • Colleagues, • Store Leadership, • BIG