Customer service manager jobs in GlossopCreate job alerts

Finance Manager required for an international manufacturing SME based in Glossop Your new company Your new company is a highly innovative manufacturing SME who pride themselves on committing to quality, cutting edge technology and exceptional customer service. They're looking for an experienced Finance Manager from the manufacturing sector. Your new role In your new role you will provide strategic financial guidance to ensure that all business objectives are met. You will mentor and lead your direct reports, ensuring they perform their duties to the highest standards. Your contributions will be vital to achieving the overall business goals, particularly in shaping their financial strategy. You will develop and monitor the budget, ensuring the business meets its financial targets and accurately predict future trends. You will implement an internal audit program to ensure compliance with all financial and statutory regulations. What you'll need to succeed To succeed in your new role you'll be ACA/ACCA/CIMA Qualified with 5+ years post qualification experience and previous experience working within the manufacturing/FMCG industry. You will have exceptional verbal and written communication skills, essential for effective leadership and team motivation. You will possess excellent leadership abilities, capable of inspiring and driving teams to achieve their best. You will have an analytical mindset along with strong negotiation skills and a keen sense of commercial and business awareness. What you'll get in return You will receive a salary of up to £75,000 plus benefits. You will join a highly acquisitive SME that can offer clear progression in the not so distant future. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. 4618045

TECHNICAL SALES ENGINEER DUKINFIELD - ON-SITE/FIELD-BASED BASE SALARY £35K + CAR ALLOWANCE £4200 + UNCAPPED COMMISSION Our client is seeking a motivated and technically minded Technical Sales Engineer to join their growing team. This is a dual office- and field-based role focused on promoting and selling fall protection products and services. The role involves conducting site visits, performing surveys, and holding face-to-face client meetings alongside office-based sales activities and regular training. You will play a key role in generating and converting leads, managing key accounts, and building strong client relationships. This role is ideal for someone who is commercially driven, technically adept, and eager to contribute to strategic growth in a specialised industry. Key Areas of Focus • Growth of fall protection product and service sales, • Expansion of sales to end users, • Development of repeat customer relationships, • Maintenance and growth of profit margins Key Responsibilities • Achieve personal sales targets and report daily sales and quotations, • Take ownership of key accounts and contracts with a focus on new business, • Generate leads via calls, prospecting, and lead generation systems, • Create quotations from customer enquiries using relevant design standards, • Follow up quotations and maintain project tracking database, • Attend monthly performance review meetings to assess and improve results, • Visit sites to conduct surveys and assessments for quotations, • Develop major accounts including contractors, installers, and end users, • Carry out additional sales-related tasks as assigned by the General Manager Qualifications & Skills • Ability to interpret technical drawings and information, • Experience in solution-based selling (preferred), • A proactive and growth-oriented mindset, • Previous exposure to the construction industry (preferred), • Full UK driving license, • Comfortable working at height and willing to travel, • Competency in CAD software and CRM systems, • Strong team player who can also work independently, • GCSEs (or equivalent) in Maths and English

Plant Area Manager | Greater Manchester Salary: £DOE Do you live and breathe plants? This independent, family-run garden centre is looking for an experienced Plant Area Manager / Buyer to take ownership of their overall plant area.. This is a hands-on, influential role where strong horticultural knowledge gained within a garden centre environment is essential. The Role You'll be responsible for the overall success of the plant area, combining commercial awareness with excellent plant standards and leadership. Lead, motivate, and develop the plant team on a day-to-day basis Deliver outstanding customer service through knowledge-led retailing Buy a diverse and exciting range of plants from UK and international suppliers Take full ownership of plant presentation, availability, and standards Drive sales, manage budgets, and control margins and wastage Oversee all aspects of plant husbandry, including watering, quality control, pests, and diseases Ensure the smooth running of the department through effective planning and organisationWhat We're Looking For Proven horticultural knowledge gained within a garden centre environment Retail management experience within garden retail Confident people manager with strong communication skills Commercially aware, with buying and stock management experience Strong merchandising skills and a well-organised approach A proactive, hands-on attitude and genuine passion for...

Major Recruitment are recruiting a Supply & Export Coordinator for a well-established manufacturer based in New Mills. This is a permanent role from day one, ideal for someone looking to build or continue a career in supply and export. Duties include: • Sales Order Input & Administration, • Customer Liaison, • KPI / Shortage Reporting, • Preparation of Export Paperwork, • Update orders when required and make necessary amendments, chasing outstanding information., • Interact with both the Transport and Customer Service teams to gain updated information on customer deliveries., • Work with export colleagues and other contacts on the creation and administration of export certification and corresponding documentation pertaining to the delivery of shipments destined for NI and ROI., • Liaise with the Commercial Team / Account Managers on ensuring pricing, promotional and other relevant information is correct and in place to successfully process sales orders, • Evaluate orders and assess them for the correct MOQ and MOV, contact customers to amend orders as necessary to ensure they meet these criteria., • Support the Commercial Team / Account Managers with order information when required including updating on any late and / or failed deliveries., • Work with sales and the customer supply team to develop an allocation plan when necessary., • Support the Customer Supply Manager in providing information required for joint supply chain plans and ad-hoc customer queries., • Update Master Data in AS400, including raising new SKU codes when requested, • Respond to customer queries which come into the business via the sales shared inbox., • Liaise with the Credit Control team on various subjects including new account set up, customer master data updates including new delivery addresses, and credit held orders and release dates, • Raise Customer Collections Notes and process these when required Salary: up to £27,000 per annum Hours: • Monday –Friday 9am - 5pm The ideal candidate: • IT literate with experience of MS office applications., • Experience with AS400 / iSeries or similar for order entry, • Strong communication and excellent interpersonal skills., • Comfortable liaising with individuals at all levels., • Excellent attention to detail., • Sound understanding of basic supply chain principles, transport processes and export procedures, • Able to work to strict deadlines and remain calm under pressure., • Proactively seeks improved ways of working and adoption of best practice principles., • Displays behaviours aligned to the company core values What’s on offer: • Permanent position, • Competitive salary, • Friendly and supportive working environment, • Excellent opportunity for development Apply now with your CV to be considered. Major Recruitment acts as an employment agency for permanent recruitment & employment business for the supply of temporary workers. By applying for this job you accept the T&Cs, privacy policy and disclaimers which can be found at Major Recruitment website

Production / Operations Manager Location: Dukinfield About the Company: We are an established and growing home décor manufacturing business with a strong reputation and a well-established customer base, supplying both independent retailers and multinational brands. As part of our continued growth, we are seeking an experienced and driven Production / Operations Manager to lead our manufacturing operations. The Role: Reporting directly to the Managing Director, you will take full responsibility for a busy light manufacturing operation, leading a team of approximately 50 personnel. You will play a key role in ensuring production targets are met, operational efficiencies are identified, and robust systems are maintained across the entire production lifecyclefrom pre-production through to logistics. Day-to-Day Responsibilities: Oversee daily operations within a fast-paced manufacturing environment Monitor and maintain KPIs and quality control standards Manage staffing levels, including seasonal workforce planning Lead, support, and develop the management team Ensure production schedules, lead times, and deadlines are consistently achieved Key Responsibilities: Act as the appointed Health & Safety Manager Negotiate and manage maintenance and service contracts Forecast demand and oversee material replenishment processes Manage staff induction programmes and training matrices Coordinate and oversee external audits and compliance requirements About You: IOSH or NEBOSH qualification (essential) Proven experience within a light manufacturing environment Strong background in Production or Operations Management Demonstrated ability to lead and develop teams Excellent organisational and problem-solving skills Stable and progressive employment history What We Offer: A key leadership role within a well-established business Opportunity to make a real impact on operations and growth Supportive and collaborative working environment Competitive salary If you are a hands-on leader with a passion for operational excellence and team development, we would love to hear from you. TPBN1_UKTJ

We are looking for a Senior Customer Service Manager to join our growing team to support one of our most important departments – E-Commerce. Minimum of 1-3 years in Retail and E-Commerce customer service. Must have had physical retail experience with a premium fashion brand before moving to an E-C

When ERP software sits at the heart of a business, customer service isn't a function – it's a promise. You don't just want to manage support, you want to own the customer experience end-to-end. If turning complex problems into loyal, long-term customers is your thing, this role was built for you.

Account Manager / Customer Service Executive. Account Manager / Customer Service Executive. Handle day-to-day customer queries and provide service updates in a timely, professional manner.

Own regional customer service processes, acting as the expert and driving optimization, harmonization, and key Customer Service Experience initiatives. As the PMO lead, you will optimize and harmonize customer service processes, manage CRM (Service Cloud/Salesforce) and SAP-related initiatives, and

A prominent UK motor retailer is seeking an experienced Service Manager to join their team in East Midlands. The role involves implementing effective processes to maximize customer satisfaction and monitoring costs while maintaining quality standards.

A leading automotive service provider in the United Kingdom is seeking an experienced Assistant Centre Manager to support daily operations. The role involves leading a team, ensuring excellent customer service, and maintaining high operational standards. Candidates should have strong leadership skil

Provide a customer facing contact point to support the delivery and project management of the Penetration testing service by executing daily customer penetration testing request and oversee requests. Continuously refine and enhance the approach for handling customer inquiries and requests related to

A leading global digital infrastructure company is seeking a Senior Manager for Customer Success & Service Management in Greater London. This role requires proven experience in managing teams to enhance post-sales customer experiences and operational excellence. You'll lead a team to ensure customer

A leading motorway service operator in the UK is seeking an Assistant Manager to support unit operations and drive sales. The ideal candidate will have previous experience in management and a passion for customer service. Responsibilities include supporting the Unit Business Manager, motivating a te

Senior Customer Service & Experience ManagerWork with marketing and operations teams to encourage positive resident feedback. Experience** * Experience in hospitality and / or residential front of houseExperience in front of house customer service or customer experience and/or operational roles in r

In this pivotal role, you'll drive profitability through effective sales activities and exceptional customer service. A leading retail company is seeking a Store Manager for their Derby branch.

Senior Assistant Customer Service Manager. Help your CSM, ACSM and CSR(s) including Meeting Room Coordinator to meet the highest standard of customer service and understand the needs of Centre customers. Senior Assistant Customer Services Manager should be competent in the following Orega processes:

Ekco are seeking a proactive and customer-focused individual to join our service delivery team as a Customer Success Manager. This role is ideal for someone passionate about building client relationships, ensuring customer satisfaction, and supporting service delivery operations. Prepare regular ser

The Senior Customer Success Manager (CSM) – Service owns the strategic technical relationship with Sprinklr’s enterprise customers in customer service, CX, and contact center operations. Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified‑CXM), em

The Customer Success, Service Delivery, and Account Manager (CSM) is responsible for owning and developing strategic customer relationships with a balanced focus on service excellence, operational delivery, account growth, customer engagement, and long-term success. Working closely with internal tec

A leading technology firm in the UK is seeking a Principal Service Manager to oversee key customer relationships and service delivery. This role involves ensuring the success of strategic customers, meeting service commitments, and leading onsite teams. Ideal candidates will have over 5 years of exp

As our Service Delivery / Customer Support Manager, you ll lead the team that customers rely on when it matters most. An experienced customer service or service operations leader. Service Delivery / Customer Support Manager.

As Senior Business Operations Manager, you will be responsible for leading and continuously improving Klarna Financial Services UK’s customer service operations. This position acts as the primary point of coordination across domains on UK customer service matters, identifying service risks, drivin

Experience in Customer focussed functions / projects such as Claims, Case-management or Customer-service platforms; CRM/queueing/workflow exposure and secure integrations. Technical Project Manager (Customer Service Platforms). The role will drive outcomes across digital claims journeys, case-manage

A recruitment company in printing is seeking a Customer Service Manager with estimating experience to join their established team. You will manage customer relationships, handle quoting for standard and non-standard products, and communicate effectively with clients and suppliers to ensure customer

A growing healthcare technology company in Greater London is seeking a Learning & Development Manager for Customer Service to create training programs that enhance support team capabilities and boost customer satisfaction. The ideal candidate will have proven experience in customer service training

Customer Service Manager with Estimating Experience. Job Title: Customer Service Manager with Estimating Experience. An established and successful printing company seeks a customer service manager with strong estimating experience.

The successful candidate will supervise staff, ensuring high levels of customer service and operational performance. A leading job board in the United Kingdom is seeking an enthusiastic Assistant Manager to join their team.

The Customer Success, Service Delivery, and Account Manager (CSM) is responsible for owning and developing strategic customer relationships with a balanced focus on service excellence, operational delivery, account growth, customer engagement, and long‑term success. Working closely with internal t

A managed services provider in the UK seeks a Service Delivery Manager to enhance customer satisfaction and improve service delivery. You will lead service reviews and report on service performance, requiring 2+ years of experience in a customer-focused position. In this role, you will manage custom

Demonstrable experience in customer service or operations management, ideally within a training, service, or manufacturing environment. This pivotal role will lead a multi-site customer experience and training support team, championing a customer-first culture, and collaborate with key departments t

We’re hiring our first Learning & Development Manager for Customer Service - a hands-on builder who will create the training engine that scales HeliosX Customer Care. Build & own the Customer Service L&D framework: standards, governance, documentation & role-based learning pathways. Proven experie

A leading technology and transformation solutions provider in Greater London is seeking an experienced Service Delivery Manager. The role involves managing client relationships and ensuring successful service delivery in alignment with best practices. Applicants should have over 7 years in Service D

A leading organisation in their manufacturing space are currently seeking a Customer Support Manager to join their team to manage the overall customer operations and sales progression processes including managing the team. Customer Support Manager / Up to £60,000 / Maidstone. Managing the customer

We are now hiring a Customer Service Manager to lead and elevate the customer service team — ensuring operational excellence, strong commercial alignment, and an outstanding experience for wholesale partners. Provide structured performance reporting to internal stakeholders GBBE - Customer Service

We’re looking for a Customer Service Manager to lead and develop an internal and off shore Customer Service team for this iconic Sports brand. Customer Service Manager – London. Solid Customer service and operations experience at Management level.

You'll work with outsourced service providers, continuously enhance their customer service platforms and deliver a digital service model across their European operations. My leading technology client are looking for a talented and motivated Customer Service Manager to support their rapid growth into

This Customer Service Manager role is central to delivering exceptional service across the organisation's customer base. Our client is a leading fresh food distributor and brand builder across the UK / Ireland who are looking for a Customer Service Manager. Proven experience as a Customer Service Ma

CX team, lead managers and frontline specialists, and ensure customers consistently receive exceptional support. You’ll report to the Head of Customer Experience and lead a team supporting customers across. Identify trends in customer feedback and drive improvements.

When ERP software sits at the heart of a business, customer service isn't a function – it's a promise. Job DescriptionYou don't just want to manage support, you want to own the customer experience end-to-end. If turning complex problems into loyal, long-term customers is your thing, this role was

Junior Account Manager (Admin, Customer Service Backgrounds Welcome) Bristol (Office-Based) Full-time · Permanent · Monday - Friday £26,000 per year+ bonuses About Us Business Show Media is part of one of the world’s largest business event series, delivering high-impact exhibitions that empower

Location: Remote/Kings Hill, Kent Salary/package: From £35,646 Contract type: Permanent Hours: Full time, 37 hours per week LASER Energy have an exciting opportunity for an experienced Customer Service Manager to lead, develop and inspire our customer service teams, ensuring exceptional service del

Junior Account Manager (Admin, Customer Service Backgrounds Welcome) Bristol (Office-Based) Full-time · Permanent · Monday - Friday £26,000 per year+ bonuses About Us Business Show Media is part of one of the world’s largest business event series, delivering high-impact exhibitions that empower

You'll be working alongside Care Home General Managers and Care Home Deputy General Managers to develop and implement action plans that make sure our resident's needs are met. Take on General Manager responsibilities and become a CQC Registered Manager if needed. We are currently seeking a Care Home

The service is more responsive to service users’ needs and provide quicker, clearer, more consistent and more appropriate pathways to services, supports and interventions. As the Team Leader at Emergency Social Work Service, you will have oversight of shift delivery aligned to the wider delivery o