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Department: Customer Support Reports to: Customer Support Manager Location: Fully remote for candidates based outside the UK, or UK-based hybrid (within travelling distance of London) Role Type: 3-month contract initially, with the potential to extend or move to a permanent role, depending on business needs. 3-5 days per week depending on your availability. Hours will be Mon-Fri, 9am-5pm UK time About Us At Cambridge Audio, we're a different sort of global audio company, resolutely independent and always authentic. We're on a mission to break down barriers to top-tier sound, so it's not the exception, but the norm. It's what we've been doing for over 50 years, and we're only just getting started. Our award-winning product lineup includes headphones, lifestyle audio, and premium hi-fi. We also own StreamMagic, our own music streaming platform, plus a music venue and bar called Melomania at our London Bridge HQ. Work at Cambridge Audio is more than just a job. We're passionate about what we do, and have fun doing it, developing our skills and careers, plus those of the colleagues around us. Learn more at _ Our Culture A shared love for music and a commitment to exceptional products and customer experience drive us. With strong team spirit across our five global offices, our core values define our work: • Made By Music - Inspired by shared passion and independence., • Pride in our product and service - Obsess over detail, always learning and improving., • Embrace the culture - Integrity, Innovation, Energy, Openness, Teamwork, Diversity, Flexibility, Fun, Music., • Make an impact - See it through. Go the extra mile. About the Role As a Customer Support Agent, you'll be the first point of contact for our customers, helping music lovers around the world get the very best from our award-winning hi-fi products. Whether it's helping someone get the best sound from their CXN100 or resolving a return request with empathy and speed, your role is essential in maintaining the trust and loyalty of our global customer base. This role requires genuine product knowledge. You'll need to understand hi-fi and audio equipment well enough to give customers real technical guidance, not just follow a script. Key Responsibilities Core Support • Respond to customer queries via Zoho Desk, email, live chat, social, and phone in a clear, caring, solution-focused way, • Troubleshoot technical issues with jargon-free guidance that empowers customers, • Handle warranty and return (RMA) requests, including replacements, repairs, and refunds, • Make outbound calls when required to resolve more complex support issues, • Collaborate with our service centres and global teams to keep customers informed, • Ensure every interaction reflects our values of trust, warmth, and respect Ticket Management • Respond to a minimum of 50 support tickets per day (unless otherwise prioritised), • Maintain a Customer Satisfaction Score (CSAT) of 95% or above, • Ensure all tickets are replied to within 24 hours (Mon-Fri) and remain within SLA, • Monitor feeds and channels (AM/PM) to stay on top of all inboxes RMA, Replacements & Refunds • Monitor, respond to, and approve return requests, • Monitor Pending Replacement and Refund queues to ensure timely updates Content & Self-Service Support • Flag content needs and improvements for our Customer Help Centre, • Contribute to Help Centre updates with FAQs, troubleshooting steps, and product info, written in a clear, concise and customer-friendly fashion Team Culture & Collaboration • Champion empathy, excellence, and customer-first thinking in all you do, • Work closely with Product, Marketing, and Operations to share customer insights, • Proactively raise recurring issues to improve service and product experiences, • Embrace continuous improvement in tools, processes, and customer outcomes Requirements • Required: hands-on customer support experience with audio, hi-fi, or consumer electronics products. You should understand how these products work well enough to troubleshoot technical issues, not just handle generic support tickets., • Empathetic communicator who genuinely enjoys helping people, • Strong organisational skills with the ability to manage multiple priorities, • Proactive mindset and collaborative spirit, • Experience with Zendesk, Zoho Desk, or a similar support platform is a plus, • Experienced in the use of and experimentation with AI as a copilot, or at least genuinely receptive and excited to experiment with AI design tools and integrate them into your workflow Personal Profile • A strong passion for helping people and putting the customer first in all that you do, • Calm and solution-focused under pressure, especially during peak periods, • Genuinely curious about audio technology and how products work, • Comfortable working independently in a remote, distributed team Working Pattern & Duration 3-month contract initially, with the potential to extend or move to a permanent role, depending on business needs. 3-5 days per week depending on your availability. Hours will be Mon-Fri, 9am-5pm UK time. Full-time hours required during peak trading periods (e.g. launches, sales events). Compensation Competitive rate, based on experience. Equal Opportunities Cambridge Audio is committed to building a diverse and inclusive team. We welcome applications from all qualified candidates regardless of age, disability, gender identity, marital status, race, religion, sex, sexual orientation, or any other protected characteristic. If you need any adjustments to the recruitment process, let us know. How to Apply Complete the form to submit your details with CV and cover letter. All applications will be treated in the strictest confidence.

Level: P4 Location: United Kingdom | Remote Department: Direct Sales | International | Enterprise Reports To: _ Type: Permanent | Full-Time At Solink, our mission is to safeguard what matters most. We provide businesses with the tools to know sooner and act faster by transforming video security into real-time operational insights. Our cloud-based platform integrates seamlessly with your existing cameras and systems, turning them into intelligent sensors that detect and interpret key moments. This empowers teams to make data-driven decisions, enhance security, and improve operational efficiency. Trusted by over 30,000 locations across 32+ countries - including brands like McDonald’s and JYSK - Solink delivers clarity when it counts. Our solutions help businesses reduce shrink, optimize performance, and respond proactively to potential threats. We're growing rapidly, earning industry recognition, and scaling with purpose. We’ve been recognized by Deloitte’s Fast 50™ and Fast 500™, Business Intelligence Group, and as one of Ottawa’s Best Places to Work. And we’re just getting started! We are seeking an experienced Account Executive, Enterprise to join our growing UK-based Sales Team. You will play a pivotal role in driving our EMEA. You’ll bring experience selling into Retail, Quick-Service Restaurants (QSR), or Hospitality and understand the operational challenges faced by multi-location businesses, from loss prevention and security to operational consistency and visibility across locations. You will own the full sales cycle, developing new opportunities, building relationships with key decision-makers, and helping prospective customers understand how Solink can deliver measurable business value across their operations. Your success in this role will directly impact our growth and market presence across the region. If you’re a proven seller who understands multi-site customers, thrives in complex sales environments, and knows how to turn operational challenges into compelling business cases, we’d love to hear from you Develop Your Territory: Identify and prioritize target accounts across Retail, QSR, Hospitality, and other multi-location businesses within your territory, building strategic plans that drive engagement and revenue growth. Build Key Relationships: Proactively identify, develop, and nurture relationships with champions, decision-makers, and key influencers across functions such as Operations, Loss Prevention, Security, IT, Finance, and executive leadership. Own the Full Sales Cycle: Manage opportunities from initial outreach through close, including prospecting, discovery, demos, business cases, negotiations, and final contracts. Understand the Customer’s Business: Develop a strong understanding of each prospect’s operational environment and connect Solink’s capabilities to business priorities such as reducing loss, improving security, increasing operational visibility, and driving consistency across locations. Drive Pipeline & Forecasting: Build and maintain a healthy pipeline while delivering reliable forecasts through disciplined opportunity management and deal progression. Collaborate Cross-Functionally: Partner closely with Sales Engineering, Product, Marketing, Customer Success and other internal teams to align customer needs with tailored solutions and deliver a compelling buyer experience. Articulate Value Clearly: Translate Solink’s technical capabilities into measurable business outcomes for both technical and non-technical stakeholders. Engage In-Person: Travel occasionally to meet with prospects and customers across the UK and Northern Europe for meetings, industry events, and field sales opportunities. This is a P4 level role. At Solink, individuals at this level are experienced contributors who operate with a high degree of autonomy within their area of expertise. They lead complex initiatives, influence outcomes across teams, and use their expertise to raise the effectiveness of those around them. In this role, you’ll be expected to: Strategically own and develop your territory, leading complex, multi-stakeholder sales cycles and consistently delivering against pipeline, forecast, and revenue commitments. Anticipate risks and blockers, proactively developing solutions and aligning the right internal and customer stakeholders to keep opportunities moving forward. Build trusted relationships with senior and executive stakeholders, translating complex operational challenges into compelling solutions and measurable business outcomes. Partner strategically across Sales Engineering, Product, Marketing, Customer Success, and other teams, representing customer and market perspectives and influencing strong cross-functional outcomes. Raise team effectiveness by sharing expertise, coaching peers through complex opportunities, contributing scalable sales practices and resources, and continuously applying feedback and industry learnings. Your territory consistently generates a healthy pipeline and delivers against revenue targets. Complex, multi-stakeholder opportunities progress with clear strategy, strong internal alignment, and predictable execution. Customers and prospects view you as a trusted advisor who understands their business and connects Solink’s capabilities to measurable outcomes. Your pipeline and forecasts are accurate, disciplined, and provide clear visibility into risks, opportunities, and expected results. Cross-functional partners trust you to bring the right people together, represent customer needs effectively, and drive opportunities forward. Your expertise, market insights, and best practices strengthen how the broader team sells and succeeds internationally. Must-Have: Relevant Industry Experience: You have demonstrated success selling technology, SaaS, security, or operational solutions into at least one of the following verticals: Retail, Quick-Service Restaurants (QSR), or Hospitality. You understand the needs and buying dynamics of multi-location organizations within these industries. Proven Sales Performer: You bring 5+ years of quota-carrying B2B sales experience and a track record of consistently achieving or exceeding revenue targets. Multi-Site Selling Experience: You have experience selling to organizations operating across multiple physical locations and can navigate the operational, technical, and commercial complexity that comes with these environments. EMEA Market Expertise: You have experience selling within EMEA, particularly the UK and Northern Europe, and are comfortable traveling occasionally to build relationships and close opportunities. Full-Cycle SaaS Closer: You excel at prospecting, qualifying, and managing the complete sales cycle. You’re confident in closing multi-stakeholder opportunities directly with customers. Strategic & Consultative: You’re skilled at navigating complex sales cycles, leading meaningful discovery, tailoring demonstrations, developing business cases, and connecting solutions to measurable customer outcomes. Executive Communicator: You’re comfortable engaging everyone from operational leaders and technical stakeholders to C-suite executives, adapting your communication style to influence and educate across the organization. Self-Driven & Autonomous: You thrive in remote, high-growth environments. You take ownership, move with urgency, and proactively drive opportunities forward. Trust Builder: You build relationships authentically and use emotional intelligence to understand customer needs, internal dynamics, and decision-making processes. Coachability + Growth Mindset: You actively seek feedback, continuously improve your craft, and are motivated to raise your level of performance. Nice-to-Have: Security Industry Experience: Experience selling video surveillance, physical security, loss prevention, VSaaS, or related technologies is a strong advantage. Channel-Ready: Experience working with or alongside channel partners, integrators, or technology partners is an asset. Tech-Savvy Seller: You’re comfortable using tools such as Salesforce, HubSpot, Gong, and LinkedIn Sales Navigator to prospect, manage opportunities, and improve your effectiveness. Process-Oriented & Precise: You follow structured sales methodologies such as MEDDPICC, manage your pipeline with rigor, and consistently deliver accurate forecasts. Candidates must undergo a criminal records check upon hire; Be a British Citizen, or eligible to work in the United Kingdom. Be willing to comply with Solink’s own security policies and standards. The salary range for this role is £138,000 - £148,320 GBP. We determine compensation based on the experience, skills, and impact you bring to the role. For this position, we are hiring within the developing range. Candidates in this range will demonstrate the foundational knowledge, skills, and competencies needed to be successful in the role, with opportunities to deepen their expertise and capability after joining Solink. They are expected to take ownership of their development, apply feedback, and progressively build toward full proficiency in the role with experience and support. We do things the Solink way: Act with URGENCY – Our customers move fast, so we do too. Deliver with QUALITY – We sweat the details and hold a high bar. Win with TEAM – No egos. Just outcomes, built together. Lead with TRUST – We earn it through clarity, consistency, and care. These aren’t just words—they shape how we hire, lead, and grow. We’re not just building tech - we’re building a place where great people do great work. Clarity and trust: Where the role allows, we support flexibility in how and where work gets done - and we’re upfront about what’s required. Meaningful equity: Every full-time, permanent employee has a stake in our growth. Comprehensive benefits: A stellar benefits package, ensuring you're fully supported with anything you need. Wellness support: Monthly reimbursement for fitness, wellness, or mental health programs. Growth through merit: Advancement is based on contribution, initiative, and the ability to raise the bar - together. Candid culture: Clear expectations, honest feedback, and no politics. Social connection: From So-learns to Solink-o and So-lunches, we stay connected in ways that actually feel fun. We respect your time and value transparency. Here’s a general idea of what to expect: Recruiter Screen with our Talent Partner (30-45 minutes) Interview with Head of International Sales (45-60 minutes) Practical Assessment Panel Interview with cross-functional team members (~60 minutes) Offer & onboarding Submit your resume and a short cover letter via our [_]. Let us know what excites you about this role, and how you’d help move Solink forward. #LI-UK #LI-PRO

Deployment EngineerLocation: Belfast (Field Based)Base Site: Knockbracken Healthcare Park, Belfast BT8 6SQRate: £14.35 per hourVetting: Access NI Basic RequiredWe are seeking a Deployment Engineer to support a large-scale IT deployment programme across the Northern Ireland Health & Social Care environment.You will be responsible for installing, configuring and deploying desktop and laptop devices, supporting end users and ensuring equipment is delivered and installed to a high standard.This is a customer-facing role offering the opportunity to work across a variety of healthcare locations whilst contributing to an important technology transformation programme.Key ResponsibilitiesInstall and deploy desktop and laptop devices.Provide end-user support and technical assistance.Travel between customer locations as required.Support remote workers and customer sites.Complete deployment activities in line with project schedules.Work within agreed service levels and performance targets.Deliver a professional customer experience at all times.About YouYou will have:Previous experience within IT deployment, desktop support or field engineering.Strong hardware installation and troubleshooting skills.Excellent customer service and communication abilities.The ability to work independently across customer environments.A flexible approach to travel and site-based working.What's on Offer?£14.35 per hour.Field-based role supporting healthcare customers.Opportunity to gain experience within a major public sector IT programme.Quick application and onboarding process.If this sounds like the role for you - apply now!Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.TPBN1_UKTJ

Want a soul-sucking call centre job?.We’re not here to read scripts or tick boxes.We’re here to shake things up, to make energy better for our customers and the planet.That means real conversations, real problem-solving, and real impact.The best bunch of people you’ve ever worked with—curiou

Whether you're at our smart Halifax or Peterborough offices, one of our AAR sites or working from home, we'll make sure you have all the support you need to succeed.

The Global Studies Coordinator (based in the United Kingdom) is responsible for supporting the team of Global Study Managers in the planning and operations of active clinical trial studies. The Coordinator is the main point of contact for patient communications and the management of all patient trav

hackajob is partnering directly with Kainos to hire for this role. Join Kainos and Shape the Future At Kainos, we're problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we're transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together. We believe in a people-first culture, where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you'll be part of a diverse, ambitious team that celebrates creativity and collaboration. Ready to make your mark? Join us and be part of something bigger. Job Specification description: As a Client Support Executive at Kainos, you will work as part of a large global team supporting our successful cloud-based Smart Product Suite, across our world-wide Client-base. You will work co-operatively with colleagues to understand customer requirements, and with the guidance from more Senior Consultants, help provide Customer value-add service from the Smart Product Suite. Your role will involve: Helping to on-board and provide Business-as-Usual Support to our Customers using the Smart Product Suite. Providing support to our customers as part of the Kainos Smart Gold Service, enabling our customers to maximise value-add from the Kainos Smart Product Suite by: • Executing, Reporting and Maintaining customer Test Packs., • Performing analysis on customer test coverage to recommend enhancements and improvements that will provide additional customer Value., • Liaising directly with customers on a regular basis as part of the Smart Gold Service. Understanding Customer Needs - You will perform analysis of Customer's Workday configuration and understand the specific domain (HCM, Recruiting, Financials, Payroll and Security) configuration that drives their business. Defining, Designing, Building and Refining Test Packs - From initial discovery of the Customers' specific configuration, you will help define the scope of appropriate tests to be created, ensuring they are aligned with the Customer's test strategy. Customer Upskilling - You will help transfer knowledge of the Smart Product Suite to Customer teams and colleagues. Providing Customer Added Value - You will help the team deliver added value to our customer-base. Contributing to Continuous Improvement - Outside of Customer engagements, you will contribute to the continuous improvement of the Kainos Smart Testing and Audit products by suggesting new features & functionality and liaising with development on the creation and testing of features, fixes etc. Working as part of team - You will deliver as part of a team, supported by experienced consultants and supporting more junior team members. You will also support your colleagues to foster an inclusive culture in all that you do. MINIMUM (ESSENTIAL) REQUIREMENTS: Excellent customer focus, with experience in a customer-facing environment. Positive can-do attitude with the ability to work independently and to adapt your style and practices in order to respond to changing circumstances and customer needs Clear and effective communicator (both written and verbal). Due to the interactive nature of the role, our team members must be able to communicate effectively with both customers and colleagues. Ability to prioritise, plan workload and meet key deadlines. Ability to apply all relevant standards and procedures to your own work, maintaining high levels of quality and accuracy at all times. Good commercial awareness and understanding of project and business dynamics. Excellent attention to detail. Capable of working within (remote) teams and alongside customers, as well as individual tasks with limited supervision. Desirable Business, Finance, Computer Science or related degree to an honours level. A developed understanding of manual and automated testing. Exposure to software development, business analysis or quality assurance/test consulting environment. Experience in the implementation of on-premise or cloud-based Financials / Business Applications such as CRM, ERP, BI or HCM. Experience of the Workday Application Suite. Embracing our differences At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive. We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are. We also believe every candidate deserves a level playing field. Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out. We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs. JBRP1_UKTJ

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Trend BMS Engineer (Permanent) Location: Lisburn,Northern Ireland - Remote Salary: Up to £60,000 + Benefits We're looking for an experienced Trend BMS Engineer to join a growing engineering team supporting customers remotely across a range of commercial environments. This is a fully remote opportunity for candidates based in Northern Ireland. The Role You'll maintain and optimise Trend Building Management Systems while providing remote technical support and delivering high levels of customer service. What you'll be doing: Maintain and support Trend BMS systems Configure and manage IQ Vision Troubleshoot technical issues remotely Analyse system performance and recommend improvements Support customers and internal engineering teams Work across multiple building automation technologies What you need: Commercial Trend BMS experience IQ Vision and SET experience Strong HVAC and Building Controls knowledge Excellent troubleshooting skills Strong communication and customer service skills Interested? Simply apply below with your CV or get in touch! TPBN1_UKTJ