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Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team. Why work with us? • £26,200 annual salary, • Save on commuting costs with only 1 day in the office each week once you have successfully passed grad bay, • Cut down down daily expenses - less spent on travel, lunches and workwear, • Ideal for maintaining a work life balance while still being part of a team, • £25 travel subsidy during training to help with travel costs., • Details, • Start date: 24th Nov 2025, • Location: Natwest. Belfast City Centre, • Shifts: Full time - 40hrs per week - hours worked between the hours of 07:00 and 23:00, • Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to evidence the last 2 years employment history and the last 5 years address history Firstly, what you get from us! • Perks at Work – Savings Discounts / Free Online Classes, • Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice, • Critical Illness – up to £10,000, • Cycle to Work Scheme, • Eyecare support voucher, • Holiday Purchase Scheme, • Length of Service Awards, • Workplace Pension, • Monthly Inspire Awards – For the best of the best, • Refer-A-Friend earns up to £1,200 for you, • Monthly Wellbeing Webinars, • Dedicated Employee Experience Progress – Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor • We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times, • You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them, • We’re looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You’ll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: • Supporting the bank’s way of working to help as many customers as possible, • Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business, • Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored, • Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you’ll have experience of working in a customer service environment and managing relationships with customers. You’ll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. Values we look for you to have: • Process Excellence- Doing things well means something to you and you will always strive to improve on your work., • Collaboration- You enjoy working with others and you like working as a team player., • Communication- You can speak and write clearly and in a confident manner., • Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others., • Open-Mindedness- You are able to be open to different ways of thinking and new ideas., • Critical Thinking- You are able to think logically when making decisions., • Solution Orientation- Having a forward thinking mindset focused on resolving challenges., • Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. We’re also looking for you to demonstrate: • Excellent communication skills, both verbal and written, • A background of working within a regulatory environment, • Good technology skills with the ability to use Microsoft Office, • A customer focused attitude Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application. #priority

Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team. Why work with us? • £26,200 annual salary, • Save on commuting costs with only 1 day in the office each week once you have successfully passed grad bay, • Cut down down daily expenses - less spent on travel, lunches and workwear, • Ideal for maintaining a work life balance while still being part of a team, • £25 travel subsidy during training to help with travel costs., • Details, • Start date: 24th Nov 2025, • Location: Natwest. Belfast City Centre, • Shifts: Full time - 40hrs per week - hours worked between the hours of 07:00 and 23:00, • Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to evidence the last 2 years employment history and the last 5 years address history Firstly, what you get from us! • Perks at Work – Savings Discounts / Free Online Classes, • Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice, • Critical Illness – up to £10,000, • Cycle to Work Scheme, • Eyecare support voucher, • Holiday Purchase Scheme, • Length of Service Awards, • Workplace Pension, • Monthly Inspire Awards – For the best of the best, • Refer-A-Friend earns up to £1,200 for you, • Monthly Wellbeing Webinars, • Dedicated Employee Experience Progress – Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor • We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times, • You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them, • We’re looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You’ll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: • Supporting the bank’s way of working to help as many customers as possible, • Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business, • Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored, • Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you’ll have experience of working in a customer service environment and managing relationships with customers. You’ll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. Values we look for you to have: • Process Excellence- Doing things well means something to you and you will always strive to improve on your work., • Collaboration- You enjoy working with others and you like working as a team player., • Communication- You can speak and write clearly and in a confident manner., • Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others., • Open-Mindedness- You are able to be open to different ways of thinking and new ideas., • Critical Thinking- You are able to think logically when making decisions., • Solution Orientation- Having a forward thinking mindset focused on resolving challenges., • Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. We’re also looking for you to demonstrate: • Excellent communication skills, both verbal and written, • A background of working within a regulatory environment, • Good technology skills with the ability to use Microsoft Office, • A customer focused attitude Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application. #priority

Maintenance Helpdesk Administrator is required at the Lagan Valley Hospital. Your new company Are you an organised and proactive administrator with excellent communication skills? Hays is currently recruiting for a Temporary Help Desk / Estates Administrator to join the Estates team at Lagan Valley Hospital, supporting the South Eastern Health & Social Care Trust. Your new role You will be the first point of contact for maintenance and estate-related queries, logging jobs, coordinating engineers, and ensuring timely resolution of issues. Duties include: • Managing the estate's help desk and logging maintenance requests, • Liaising with contractors, estate officers, and hospital departments, • Updating records and tracking job progress using internal systems, • Providing general administrative support to the Estates team What you'll need to succeed • Previous experience in an administrative or help desk role (Health Service administration experience desirable), • Strong IT skills, including Microsoft Office, • Excellent communication and organisational abilities, • Ability to work independently and manage multiple tasks What you'll get in return • Weekly pay via Hays, • Supportive team environment 4726316

Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team. Why work with us? • £26,200 annual salary, • Save on commuting costs with only 1 day in the office each week once you have successfully passed grad bay, • Cut down down daily expenses - less spent on travel, lunches and workwear, • Ideal for maintaining a work life balance while still being part of a team, • £25 travel subsidy during training to help with travel costs., • Details, • Start date: 24th Nov 2025, • Location: Natwest. Belfast City Centre, • Shifts: Full time - 40hrs per week - hours worked between the hours of 07:00 and 23:00, • Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to evidence the last 2 years employment history and the last 5 years address history Firstly, what you get from us! • Perks at Work – Savings Discounts / Free Online Classes, • Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice, • Critical Illness – up to £10,000, • Cycle to Work Scheme, • Eyecare support voucher, • Holiday Purchase Scheme, • Length of Service Awards, • Workplace Pension, • Monthly Inspire Awards – For the best of the best, • Refer-A-Friend earns up to £1,200 for you, • Monthly Wellbeing Webinars, • Dedicated Employee Experience Progress – Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor • We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times, • You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them, • We’re looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You’ll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: • Supporting the bank’s way of working to help as many customers as possible, • Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business, • Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored, • Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you’ll have experience of working in a customer service environment and managing relationships with customers. You’ll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. Values we look for you to have: • Process Excellence- Doing things well means something to you and you will always strive to improve on your work., • Collaboration- You enjoy working with others and you like working as a team player., • Communication- You can speak and write clearly and in a confident manner., • Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others., • Open-Mindedness- You are able to be open to different ways of thinking and new ideas., • Critical Thinking- You are able to think logically when making decisions., • Solution Orientation- Having a forward thinking mindset focused on resolving challenges., • Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. We’re also looking for you to demonstrate: • Excellent communication skills, both verbal and written, • A background of working within a regulatory environment, • Good technology skills with the ability to use Microsoft Office, • A customer focused attitude Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application. #priority

An exciting, leading manufacturer of complex components for the global engineering industry. To be considered for this role, you must have a full degree in Mechanical or Manufacturing Engineering, proven experience as a Quality Engineer in a manufacturing environment and a strong knowledge of qualit

We are an equal opportunities employer and we welcome applications from all suitably qualified persons Corporate Client Executive Teleperformance (Northern Ireland Based - Hybrid Role 3 days per month in office) Location: Newry Contract: Fulltime Permanent 40hours Start Date: Monday 27th October Hours of Work: Mon – Fri 09:00 – 18:00 (Irish Bank Holidays not worked) - 3 days per month working onsite Training: Newry, Granite Exchange – 3 weeks Salary: £12.21 per hour Teleperformance, is in an exciting partnership with Vodafone Ireland and have a fantastic opportunity for a driven and experienced Client Executive who shares our passion for customer excellence. This is an exciting opportunity to join a fast paced contact centre operation where you will be rewarded for your commitment through personal development and career opportunities. The successful team member will communicate with Vodafone Ireland corporate customers via the telephone, chat or email to help them successfully navigate challenges and issues with their account. The Role: The successful candidate will be responsible for supporting the interface between the client and the business ensuring the profitable delivery of an excellent customer experience. The role will involve the successful candidate building strong working relationships with their chosen Clients and Corporate Account Managers. The role will require you to be the first point of contact for all customers. Furthermore, you will be responsible for providing insights into customer’s accounts as well as suggesting enhancements that could be made. Occasional customer meetings may take place on the site of the customer. Customers are everything to us. You will be a role model to our people and ensure they leave every customer smiling, knowing that we are here for them if ever they need help. Duties: • Ability to operate effectively in a fast paced environment with constantly changing priorities., • Customer focused attitude in daily interactions., • Daily communication with your customer base via call and email, • Complete necessary admin within your account base on a daily/weekly/monthly basis., • Providing weekly/monthly reporting to your customer base and providing analysis to enhance service., • Liaise with other departments within the business to ensure full resolution and ownership for your customers., • Work in partnership with our client to deliver the best overall experience for your customer. The Ideal Candidate: • Previous Service Management experience is essential., • Educated to A-Level standard or equivalent or Experience in working with clients in a Business to Business environment, • Highly proficient in the use of Microsoft Excel, • Excellent interpersonal skills with the ability to build rapport and trust with clients and colleagues., • The ability to understand and communicate client requirements with a clear, positive and customer-focused message, • Excellent time management skills, • A good understanding of call center operations and how to utilize these to deliver client expectations, • Flexibility to adapt to and manage changing and unexpected situations, • Strong Negotiation Skills, • Ability to work under pressure in a target/deadline driven environment, as well as have the ability to manage heavy workloads., • You need to have router with broadband connection in your home. A minimum Download speed of 10Mbps and Upload speed of 4Mbps, • Need to have the ability to work from home in a private room, • Equipment will be supplied while working from home, • Have the ability to return to the Contact Centre when crisis ends The Benefits: • Genuine career progression opportunities through our internal development programmes, • Performance recognition schemes, • 28 days’ holiday inclusive of bank holidays, rising to 30 from year 2, • Sports & Social Scheme, • Free on-site car parking, • On-site canteen with a great variety of food and & drinks, • Pure Gym – Discounted membership Background Check Requirements: 3 years referencing history

Be among the first 25 applicants.Get AI-powered advice on this job and more exclusive features.Direct message the job poster from KK Restaurants SW Ltd.Do you live and breathe hospitality? Are you a people-first leader who thrives in a fast-paced environment?.From inspiring your team to delivering o

Full-time, permanent position with potential for overtimeComprehensive training and onboardingBonus scheme availableFree on-site parkingSupportive, well-managed production environment&l

At Boots Opticians, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis. We have a great ra

Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves. Summary Operations Assistant All the details Work Pattern Monday: 14:00 - 22:00 Thursday: 14:00 - 22:00 Saturday: 14:00 - 22:00 Under 18 disclaimer To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older. Join our team at M&S as a Customer Assistant in Operations, where you’ll play a vital role in keeping our store running smoothly behind the scenes. We’re looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers. You’ll be responsible for accepting deliveries, unpacking goods, and preparing crates to ensure our shop floor is always fully stocked. Through your efficiency and agility, you'll help create a seamless shopping experience by keeping products available for our customers at all times. At M&S, our operations team ensures our store runs like clockwork, so you’ll need to be ready to roll up your sleeves and keep things moving. Being digitally confident is essential. You'll use our in-store systems and tools to track deliveries, manage stock, and make sure our products are exactly where they need to be. Being a team player is crucial. You'll work closely with colleagues from across the store to ensure a smooth operation, supporting your team and helping to create an inclusive environment. Flexibility is also vital. You should be confident working across various operational tasks and be ready to adapt to the changing needs of the store. Are you ready for it? Take your marks and get ready to apply. Purpose • To deliver a great shopping experience for their customers, putting customers before task every time, • Champion new ways of working within stores through an open mindset and positive attitude, • Complete tasks and processes that deliver ‘best in town’ standards, • Serve and sell across all channels brilliantly well, • Serve our customers efficiently and brilliantly well – on the shop floor and at service points, • Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy, • Skilled to utilise all digital tools and communication channels to do the job, • Share customer and colleague feedback to help us do things better, • Share knowledge and experience with colleagues to support others in building skill and confidence, • Own their own learning & development and proactively access digital learning solutions, • Know the daily sales targets, priorities, promotions & selling opportunities, • Have great product knowledge to sell and recommend our products and services, • Proactively engage with customers to understand their needs and make recommendations, • Understand the store priorities and their part to play, • Complete tasks with pace and in line with SOPs, • Minimise cost and waste through good process practice, • Understands how M&S operates,it’sstrategy, future and the role they play, • Committed to delivering excellent work fast with great attention to detail, • Open to and acts on feedback, asking for this regularly, • Sets performance objectives for self in conjunction with line manager and in line with business plans, • Takes accountability for planning and managing own work efficiently to ensure objectives are met, • Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things, • Effective at communicating their intentions to others; ensures communication is clear and simple, • In control of their own reactions and considers how to share their perspective to create better reaction for team, • Copes well with change and work challenges and recovers quickly from its impact, • Contributing to store sales and cost control, • Work across the store to get things done right first time within timescales, • Comprehensive knowledge of customer shopping channels, • Good level of product knowledge and services across the store, • Up to date knowledge of the commercial operation and brilliant basics, • Good level of digital capability and use of digital tools and applications, • Understand customer needs and spot selling opportunities, • Adapting to change, • Customers, • Colleagues, • Store Leadership, • BIG

Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves. Summary Cafe Customer Assistant All the details Week 1 Sunday 10:30-18:30 Wednesday 10:00-18:00 Thursday 10:00-18:00 Friday 10:00-18:00 Week 2 Monday 10:00-18:00 Tuesday 10:00-18:00 Thursday 10:00-18:00 Saturday 10:00-18:00 Join our team at M&S as a Customer Assistant in our café, where you'll become a champion of our delightful food and drink offerings, offers, and services. We're seeking passionate individuals who take pride in their knowledge of the latest food and drink trends and are eager to share it with our customers. You'll be a brand ambassador who’s ready to recommend and promote our delicious café menu. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us. • Being digitally confident is essential. You'll utilise our digital tools, such as our digital menus and in-store devices, to enhance the customer experience and ensure they get the products they want, when they need them., • Efficiency and effectiveness are key aspects of your role ensuring that our customers don’t wait while maintaining high standards in food safety and hygiene consistently. You’ll be ready to roll your sleeves up, work hard and go above and beyond every day., • Being a team player is crucial. You'll take responsibility for creating a great inclusive café environment, supporting and respecting your colleagues and our customers every day. Purpose • To deliver a great shopping experience for their customers, putting customers before task every time, • Champion new ways of working within stores through an open mindset and positive attitude, • Complete tasks and processes that deliver ‘best in town’ standards, • Serve and sell across all channels brilliantly well, • Serve our customers efficiently and brilliantly well – on the shop floor and at service points, • Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy, • Skilled to utilise all digital tools and communication channels to do the job, • Share customer and colleague feedback to help us do things better, • Share knowledge and experience with colleagues to support others in building skill and confidence, • Own their own learning & development and proactively access digital learning solutions, • Know the daily sales targets, priorities, promotions & selling opportunities, • Have great product knowledge to sell and recommend our products and services, • Proactively engage with customers to understand their needs and make recommendations, • Understand the store priorities and their part to play, • Complete tasks with pace and in line with SOPs, • Minimise cost and waste through good process practice, • Understands how M&S operates,it’sstrategy, future and the role they play, • Committed to delivering excellent work fast with great attention to detail, • Open to and acts on feedback, asking for this regularly, • Sets performance objectives for self in conjunction with line manager and in line with business plans, • Takes accountability for planning and managing own work efficiently to ensure objectives are met, • Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things, • Effective at communicating their intentions to others; ensures communication is clear and simple, • In control of their own reactions and considers how to share their perspective to create better reaction for team, • Copes well with change and work challenges and recovers quickly from its impact, • Contributing to store sales and cost control, • Work across the store to get things done right first time within timescales, • Comprehensive knowledge of customer shopping channels, • Good level of product knowledge and services across the store, • Up to date knowledge of the commercial operation and brilliant basics, • Good level of digital capability and use of digital tools and applications, • Understand customer needs and spot selling opportunities, • Adapting to change, • Customers, • Colleagues, • Store Leadership, • BIG

Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves. All the details Working Pattern Monday: 12:00 PM – 6:00 PM Tuesday: 12:00 PM – 6:00 PM Thursday: 12:00 PM – 6:00 PM Saturday: 12:00 PM – 6:00 PM Join our team at M&S as a Customer Assistant in our Clothing & Home section, where you'll become a champion of our stylish products, on-trend designs, and exceptional customer service. We're looking for passionate and fashion-forward individuals who are excited to dress the nation. You'll be a brand ambassador who’s ready to recommend our newest fashion items. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us. · At M&S, our customers don't wait, you’ll be ready to roll your sleeves up, work hard and go above and beyond every day. · Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience and ensure they get the products they want when they need them. · Efficiency and effectiveness are key aspects of your role ensuring that our customers don’t wait and enjoy every experience in our store. You’ll be ready to roll your sleeves up, work hard and go above and beyond every day. · Being a team player is crucial. You'll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community. · Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly. Are you ready for it? Take your marks and get ready to apply. Purpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve. Key Accountabilities · Serve our customers efficiently, both on the shop floor and at service points · Keep the store clean and tidy, ensuring that our shelves are always stocked with product · Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities · Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store. · Build expert product knowledge to sell and recommend our products and services · We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time Key Capabilities · High levels of customer service · Committed to delivering excellent work with great attention to detail · Open to and acts upon feedback, asking for this regularly · Takes accountability for planning and managing own workload efficiently · Strong communication skills · Adaptable to changing situations · Builds positive relationships by being a good listener · Good level of digital capability Everyone’s Welcome M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves. All the details Work Pattern Friday: Saturday: Under 18 disclaimer This job role involves working through the night and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace. Please note that the £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00 Join our team at M&S as a Customer Assistant in Operations, where you’ll play a vital role in keeping our store running smoothly behind the scenes. We’re looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers. You’ll be responsible for accepting deliveries, unpacking goods, and preparing crates to ensure our shop floor is always fully stocked. Through your efficiency and agility, you'll help create a seamless shopping experience by keeping products available for our customers at all times. At M&S, our operations team ensures our store runs like clockwork, so you’ll need to be ready to roll up your sleeves and keep things moving. Being digitally confident is essential. You'll use our in-store systems and tools to track deliveries, manage stock, and make sure our products are exactly where they need to be. Being a team player is crucial. You'll work closely with colleagues from across the store to ensure a smooth operation, supporting your team and helping to create an inclusive environment. Flexibility is also vital. You should be confident working across various operational tasks and be ready to adapt to the changing needs of the store. Are you ready for it? Take your marks and get ready to apply. Purpose • To deliver a great shopping experience for their customers, putting customers before task every time, • Champion new ways of working within stores through an open mindset and positive attitude, • Complete tasks and processes that deliver ‘best in town’ standards, • Serve and sell across all channels brilliantly well, • Serve our customers efficiently and brilliantly well – on the shop floor and at service points, • Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy, • Skilled to utilise all digital tools and communication channels to do the job, • Share customer and colleague feedback to help us do things better, • Share knowledge and experience with colleagues to support others in building skill and confidence, • Own their own learning & development and proactively access digital learning solutions, • Know the daily sales targets, priorities, promotions & selling opportunities, • Have great product knowledge to sell and recommend our products and services, • Proactively engage with customers to understand their needs and make recommendations, • Understand the store priorities and their part to play, • Complete tasks with pace and in line with SOPs, • Minimise cost and waste through good process practice, • Understands how M&S operates,it’s strategy, future and the role they play, • Committed to delivering excellent work fast with great attention to detail, • Open to and acts on feedback, asking for this regularly, • Sets performance objectives for self in conjunction with line manager and in line with business plans, • Takes accountability for planning and managing own work efficiently to ensure objectives are met, • Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things, • Effective at communicating their intentions to others; ensures communication is clear and simple, • In control of their own reactions and considers how to share their perspective to create better reaction for team, • Copes well with change and work challenges and recovers quickly from its impact, • Contributing to store sales and cost control, • Work across the store to get things done right first time within timescales, • Comprehensive knowledge of customer shopping channels, • Good level of product knowledge and services across the store, • Up to date knowledge of the commercial operation and brilliant basics, • Good level of digital capability and use of digital tools and applications, • Understand customer needs and spot selling opportunities, • Adapting to change, • Customers, • Colleagues, • Store Leadership, • BIG

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