Customer Care Specialist Duties: Provide exceptional customer service and support to clients Handle incoming customer inquiries via phone, email, and chat Resolve customer issues and complaints in a timely and professional manner Maintain accurate records of customer interactions and transactions Collaborate with internal teams to address customer needs and ensure customer satisfaction Identify opportunities for upselling or cross-selling products or services Negotiate with customers to reach mutually beneficial solutions Stay up-to-date on product knowledge and industry trends
The Agency Manager plays a pivotal role in overseeing the operations of the agency, ensuring that all aspects run smoothly and efficiently. This position requires a strong leader with a background in hospitality or hotel management, who can inspire and manage a team while maintaining high standards of service. The Agency Manager will be responsible for developing strategies to enhance customer satisfaction and drive business growth.