Buscar empleo: 101 ofertas de trabajo de customer service team leader en Southall (julio 2026)

Executive Director, Global Logistics Solutions Lead (Global Services)

hace 1 mes

Uxbridge

Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You'll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible. Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: _. This global role will report to the VP, Global Logistics Solutions (GLS) and will work as a key member of the GLS Leadership Team. The incumbent will proactively recognize and address any technical, compliance, and regulatory issues associated with systems, processes, and product quality. This role is responsible for all matters pertaining to primary logistics including Intercompany and 3rd party Distributors Order Management, Global Transportation, Temperature Control, Sustainability, Network Development, and Global Compliance across all modalities and Clinical Logistics. This leader is accountable for developing global cross‑functional strategies, programs, and policies to ensure a successful and compliant supply chain, providing leadership and direction to Global teams based in the USA, EMEA, LATAM and APAC, ensuring their voice is represented across the corporation. • Provide Strategic vision by effectively communicating the shared vision of GLS Global Services., • Act as the single point of contact to Biologics, Pharmaceuticals, & Cell Therapy Site General Managers, Clinical Supply Chain sites and External Manufacturing organizations for ongoing and ad‑hoc distribution topics., • Coach and develop a team of high‑performing employees, including maintaining appropriate training for their GDP activities and corporate requirements., • Lead Global Transportation including 4PL and Supplier Relationship Management of Global Transportation providers, ensuring Global Logistics Security for our products, managed through Logistics Incident Reporting and Trending., • Develop focused Supplier Strategy for Transportation, ensuring Global Services acts as a strategic liaison to the sites (including raw material sites i.e. CT Vector), ExM, CSO, and API groups., • Lead Temperature Control: Protect product and reduce temperature excursions, maintain compliance & quality to meet or exceed regulatory expectations, and improve efficiency & performance by driving standardization, cost savings, and agility., • Lead Sustainability: Lead the roadmap, implementation and reporting of all Scope 3 activities in the area of logistics for BMS. Set Center of Excellence best practices leveraging technology and interactions with strategic Logistics Service Providers in alignment with Corporate., • Lead Network Development: Define and support regions to implement the optimal Logistics Network strategies including in‑market DCs, supply‑point warehouses, and overflow warehousing for the internal/external manufacturing sites including long‑term strategy development and short‑term solutions for changes in business requirements. Leverage 4PL and Supplier Relationship Management in alignment with Procurement to find innovative and cost‑effective solutions for the warehousing network., • Lead Intercompany and 3rd Party Distributors order management including ExM 3rd Party Customer Relationships & Contracts and shipments execution, Operations on behalf of ExM at 3PL facilities and Transportation Providers, as well as onboarding new partners and execution of global activities impacting the ExM and internal network changes (Divestitures, M&A, Business Model Changes, etc.). Lead the management of orders for compassionate programs and direct to patient platforms for those markets in which we don’t have an in‑market structure with LE., • Drive end‑to‑end Supply Chain optimization and agility and ensure continuity of supply of products to BMS Markets & Customers., • Invest in creating and developing strong relationships with BMS markets and key stakeholders to ensure a customer‑focused orientation and alignment., • Oversee primary transportation management, including freight forwarders and trucking company relationships and monitoring, cost control, issue resolution., • Coordinate stakeholders for supply from supply points to market DCs, CMOs and internal sites., • Provide input to Procurement to support RFP, contract renewals, negotiations with 3PL vendors., • Ensure GMP & GDP & Internal/External Controls., • Develop, execute and maintain Business Continuity Plans for all intercompany operations., • Ensure work performed by teams is accurate, timely, efficient, and compliant with corporate policies, SOPs, cGxPs, and other applicable guidelines., • Be a designee for Vice President, Global Logistics Solutions as needed to make decisions on behalf of VP, approve documents on behalf of the VP, and represent the VP as an appointee in meetings, forums, and projects as agreed., • Travel Requirements: As required ~ 30% of role., • Bachelor’s degree in Pharmacy, Life Sciences, Supply Chain, Business, or related field; advanced degree (MBA, MS) preferred., • 15 years of experience in Market Supply Operations in the biotech/pharma industry, clinical logistics, cell therapy logistics and/or comparable., • Ability to communicate with impact and influence at the executive level, including General Managers, while demonstrating broad business acumen and strategic insight., • Proven ability to resolve complex conflicts and make sound, informed decisions under time‑sensitive conditions., • Demonstrated experience in leading teams and managing cross‑functional stakeholders, including logistics operations, supplier management, and high‑impact negotiations., • Strong business acumen with exposure to customer relationship management and a focus on driving value and operational excellence., • Digital dexterity identifying and implementing a number of different system solutions, deploying ML/AI and having managed transformations that included leveraging technology and data improvements., • Demonstrates characteristics of our BMS Values. $278,770 - $337,809 The starting compensation range(s) for this role are listed above for a full‑time employee (FTE) basis. Additional incentive cash and stock opportunities (based on eligibility) may be available. The starting pay rate takes into account characteristics of the job, such as required skills, where the job is performed, the employee’s work schedule, job‑related knowledge, and experience. Final, individual compensation will be decided based on demonstrated experience. Eligibility for specific benefits listed on our careers site may vary based on the job and location. For more on benefits, please visit _. • Health Coverage: Medical, pharmacy, dental and vision care., • Wellbeing Support: Programs such as BMS Well‑Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP)., • Financial Well‑being and Protection: 401(k) plan, short‑ and long‑term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support and survivor support., • US Exempt Employees: flexible time off (unlimited, with manager approval), 11 paid national holidays (not applicable to employees in Phoenix, AZ, Puerto Rico or Rayzebio employees)., • Phoenix, AZ, Puerto Rico and Rayzebio Exempt, Non‑Exempt, Hourly Employees: 160 hours annual paid vacation for new hires with manager approval, 11 national holidays, and 3 optional holidays. Based on eligibility, additional time off for employees may include unlimited paid sick time, up to 2 paid volunteer days per year, summer hours flexibility, leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs and an annual Global Shutdown between Christmas and New Years Day. All global employees full and part‑time who are actively employed at and paid directly by BMS at the end of the calendar year are eligible to take advantage of the Global Shutdown. • Eligibility Disclosure: The summer hours program is for United States (U.S.) office‑based employees due to the unique nature of their work. Summer hours are generally not available for field sales and manufacturing operations and may also be limited for the capability centers. Employees in remote‑by‑design or lab‑based roles may be eligible for summer hours, depending on the nature of their work, and should discuss eligibility with their manager. Employees covered under a collective bargaining agreement should consult that document to determine if they are eligible. Contractors, leased workers and other service providers are not eligible to participate in the program. With a single vision as inspiring as Transforming patients' lives through science™, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues. BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site‑essential, site‑by‑design, field‑based and remote‑by‑design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role: • Site‑essential roles require 100% of shifts onsite at your assigned facility., • Site‑by‑design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity and a positive Company culture., • For field‑based and remote‑by‑design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function. BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to . Visit to access our complete Equal Employment Opportunity statement. BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area. If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: _. We will never request payments, financial information, or social security numbers during our application or recruitment process. Learn more about protecting yourself at _. Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations. If you believe that the job posting is missing information required by local law or incorrect in any way, please contact BMS at _. Please provide the Job Title and Requisition number so we can review. Communications related to your application should not be sent to this email and you will not receive a response. Inquiries related to the status of your application should be directed to Chat with Ripley. R1599625 : Executive Director, Global Logistics Solutions Lead (Global Services) #J-18808-Ljbffr

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