Customer service team leader jobs in WindsorCreate job alerts

Residential Management Group (RMG), a market leading Property Management Company is looking for a Property Manager, experienced within block/estate management, as we manage small and large blocks and estates for RMC (Resident Management Companies), L&T (Landlord & Tenant) and Developers. This is a great career opportunity to join a large, organically growing, market leading managing agent. You'll be working alongside an experienced and supportive team of property management professionals, led by a highly experienced senior management team. We also have superb systems, robust processes, and specialist back-office support teams, so when you join us as a Property Manager, you're equipped with the best support to deliver a property management service that is second to none. Where will you be located? Working sited based and from home, you'll be conveniently located to visit your developments across Buckinghamshire and Hertfordshire, and spend one day per week at our office in Hoddesdon (EN11 0DR) What are some of the tasks you will be doing? Managing an established residential portfolio of blocks and estates, you will utilise your sound knowledge of the Building Safety Act, the governance around property management and your experience of managing Higher Risk Buildings, complex developments, overseeing cladding remediation. You will.... • Carry out and monitor services required, in line with the service level agreement with contractors and the terms of the lease., • Construct the appropriate budget (for the Landlord to sign off) and monitor the collection of Service Charges to fund necessary works., • Lead on meetings with the RMC Directors, Residents' Association and Developers etc. in line with the service level agreement and statutory requirements., • Be aware of the Compliance, Health & Safety and M & E requirements of Residential Management and that your sites are fully compliant., • Ensure a fully documented audit trail for site visits; meetings (formal and informal), • Ensure maintenance is identified and carried out as promptly as possible to reduce the risk of further damage., • Ensure all consultation procedures are followed., • Block/Estate Property Management experience in a previous Property Manager role, • The ability to understand leases, service charge budgeting and associated legislation., • Sound knowledge of the Building Safety Act, with experience of managing Higher Risk Buildings and complex sites, • The ability to build and maintain key relationships both internally and externally., • Good attention to detail, comfortable with excel and picking out financial details, Section 20, great customer service skills., • Excellent organisational skills, • Confident, with a customer centric mindset You'll not only be joining a thriving market leader where you'll benefit from working alongside the best in the industry, you'll also receive a superb package of company benefits including: • 27 days holiday plus all Bank Holidays, • Free Healthcare cashback Plan (re-claiming for things like optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges – plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services, • Sponsorship for study and professional qualifications (up to 4 study days), • Pension scheme (matched up to 7%) and Life assurance (4 x annual salary) Join the RMG family and join one of the largest and most respected property management companies with a portfolio spanning over 144,000 households across the UK. We offer a range of job opportunities, from property management, finance, customer services, and everything in between, which makes us a great place to work. And it doesn't stop there. Every one of our employees has the opportunity to learn, develop and grow in their chosen career pathway and reach their potential. What's next? If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us. If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on . If you are a recruitment agency please note we operate a PSL and do not take cold calls At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.

About The Role About The Role: Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine.Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop.Delivering essential infrastructure services for life, while

Job Title - Aesthetic Practitioner Location - Maidenhead Hours of work - Part Time or full time considered The Harley Medical Group and sk:n clinics are now part of the same Group that owns Optical Express and ACES, two of the leading ophthalmology providers, dedicated to giving both private and NHS patients world class levels of service and clinical care. We are seeking an Aesthetic Practitioner to join our friendly, reliable and talented team at our Maidenhead Clinic. Please note this is not an injector role and is a beauty/laser practitioner role. The Role: As part of your role as Aesthetic Practitioner, you will be responsible for meeting and greeting your clients, supporting and advising them on suitable treatments and products available to them and carrying out a wide range of advanced treatments. With outstanding levels of customer service and a genuine care and passion, you will be supporting your clients gain and achieve greater self-confidence through better skin! You will also be supporting with reception, diary management, and general administration and retailing of products. Experience, Qualifications and Personal Qualities: • Qualified to Level 3 in Beauty Therapy (or equivalent), Level 4 is highly desirable., • A minimum of 2 years’ experience within either an Aesthetics, Day Spa, Beauty Counter or Salon environment., • Team player, with a positive can do attitude., • Passionate about giving great customer service., • Experience of working to sales targets and be happy to get involved with promotional activity, • You should be willing and able to work evenings and weekends. What we offer: We offer genuine opportunities for career progression within the group and we have a structured career path for Practitioners to become Senior and Advanced Practitioners. We are the UK’s market leader within the rapidly expanding Aesthetic and Cosmetic industry and proud to be the leading dermatology, laser and skin experts with decades of experience. Treating over 25,000 clients each months through our nationwide network of over 50 clinics, we have a truly recognisable brand which have been carefully built over 25 years on the foundations of efficiency, knowledge and trust. What's in it for you? • A competitive hourly rate plus industry leading bonuses and commission, • Free Laser Eye and Intraocular Lens Surgery, • Discounts on prescription eyewear and sunglasses, • Generous Optical Express family & friends discount, • 29 days annual leave FTE, • Extensive training in the life changing treatments that we offer, • Workplace Pension Scheme If this sounds like the career path you have been looking for, we look forward to hearing from you! Please apply now by uploading your CV. This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment. Optical Express is an equal opportunities employer.

Data Center Shift Engineer Job ID 225779 Posted 29-Jul-2025 Service line GWS Segment Role type Full-time Areas of Interest Data Centers, Engineering/Maintenance, Facilities Management Location(s) Slough - England - United Kingdom of Great Britain and Northern Ireland COMPANY PROFILE CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally, we employ over 70,000 employees and operate in 48 countries. JOB SPECIFICATION JOB TITLE: Shift Engineer REPORTS TO: Shift Leader JOB PURPOSE: To deliver / maintain day to day PPM tasks, reactive and sub contractor maintenance. To be a member of a successful team who are committed to achieving the clients and company objectives. To support the shift supervisor been an integral member of the team. Undertake shift cover if needed to cover holiday and absence. KEY ACCOUNTABILITIES • To support the shift team provision of service., • Day to Day involvement with Building Management System., • Undertake and maintain day to day PPM records., • Undertake general housekeeping duties., • To instill best working practices., • Maintain compliance to all H & S policies in all areas., • To support colleagues, ensuring their motivation and commitment to the client, contract and company., • Take a proactive approach to resolve all day to day problems., • Monitor and review permits and working practices on all maintenance activities, • To review and fully understand all emergency procedures. DIMENSIONS • Interface with tenants and clients at all levels., • Integrate fully with all different CBRE departments to ensure seamless delivery of services., • Understand and demonstrate the CBRE values. PERSONAL EXPERIENCE/QUALIFICATIONS/SKILLS • Candidates will be time served and have as a minimum, an academic qualification in Electrical / Mechanical Engineering., • Applicants are expected to have several years prior experience some of which will have been in a similar role and have good customer skills., • It is essential staff are self-motivated and promote a “Can do” customer attitude at all times. Duties • Multi skilled engineer with a knowledge of HVAC, Building services (water, gas, heating, ventilation and waste), • Having flexible attitude with a “can do” approach and who is prepared to work outside their skill base to provide a customer base service, • Be prepared to undertake training as required by the post and the contract manager., • Having administration skills to maintain computer based and hardcopy systems for statutory inspection and test., • Be able to react and work on their own initiative on an on call system., • Be prepared to work on multiple sites as required., • Operate all systems within the building in a competent, effective and efficient manner, adhering to CWES guideline and bulletins., • Ensure that service providers work sheets are signed off, quality of works are inspected and any recommendations are escalated, • Responsible for critical equipment shown in Appendix A., • Responsible for escalation of all incidents (CFIR) as referred to in the CWES handbook insuring the approved escalation procedure is adhered to. Skills • Planning including prioritization of tasks from PPM’s and help desk requests., • Reacting to break downs and change in priorities., • Sourcing and vetting quotations., • Vetting safe system paperwork and issuing Permits and Authority to work as appropriate, • Work issuing, • Progress control and quality control., • Safe system and work control system closeout. Knowledge • Proven experience as a day engineer in building services within prestigious environment., • City and guild qualification and any relevant qualification in all aspects of building services and mechanical engineering., • Must have team working experience and excels at motivation of small teams under substantial pressure. Must have ability to think clearly in extreme circumstance. Personal Attributes • Able to work on their own initiative., • Good customer liaison skills along with a front of the house mentality., • Have a can do attitude and flexible approach EQUAL OPPORTUNITIES We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

Mechanical Shift Engineer Job ID 211264 Posted 14-Mar-2025 Role type Full-time Areas of Interest Engineering/Maintenance Location(s) Windsor - England - United Kingdom of Great Britain and Northern Ireland CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Shift Technician to join the team located in Windsor. Role Summary: • Carry out routine planned preventative maintenance tasks as required within across HV and LV distribution systems, associated plant / equipment and HVAC mechanical cooling / heating systems as determined by the CMMS system’s work orders, • Monitor BMS for running and alarm conditions, • Attend to A/C related clients’ problems, • Building walk-rounds, taking meter readings from UPS, PDU’s and utilities, • Investigate faults, identify causes and effect remedies, • Prepare accurate / timely reports as required, • Ensure corrective / repair works are carried out in accordance with current regulations, • Assist when and where required with installation works, • Participate in emergency call out roster providing cover for weekend and team member absences, as required, • Develop a comprehensive understanding of the portfolio buildings their layouts, functions and complexities, • Establish and develop trusting, meaningful relationships with Facilities Managers, Client staff and representatives, • Endorse day to day and future compliance to safe working practices, quality standards conformity and best practice methods, • Volunteer ideas / initiatives that contribute to the service levels and delivery, • Undertake other tasks, as required by Customer Services Supervisor / Contract Manager, in accordance with experience and competencies, • 12 hour rotating shift Experience Required: Essential • City & Guilds Electrical Competency Parts 1 & 2 or equivalent, • Good building services knowledge, • Critical Environment Experience, • Good Customer relationship skills, • Working knowledge of “Permit to work” systems, • Understand and interpret technical drawings / processes, • Experience of CMMS and BMS systems, • 17th Edition IEE Regulations Desirable • Time served electrical apprenticeship, • Experience of working in banking environment, • HV switching qualification/experience, • Experience of Microsoft Office applications, • ACoPs L8

Electrical Shift Engineer Job ID 211269 Posted 14-Mar-2025 Role type Full-time Areas of Interest Engineering/Maintenance Location(s) Maidenhead - England - United Kingdom of Great Britain and Northern Ireland CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Shift Technician to join the team located in Maidenhead. Role Summary: • Carry out routine planned preventative maintenance tasks as required within across HV and LV distribution systems, associated plant / equipment and HVAC mechanical cooling / heating systems as determined by the CMMS system’s work orders, • Monitor BMS for running and alarm conditions, • Attend to A/C related clients’ problems, • Building walk-rounds, taking meter readings from UPS, PDU’s and utilities, • Investigate faults, identify causes and effect remedies, • Prepare accurate / timely reports as required, • Ensure corrective / repair works are carried out in accordance with current regulations, • Assist when and where required with installation works, • Participate in emergency call out roster providing cover for weekend and team member absences, as required, • Develop a comprehensive understanding of the portfolio buildings their layouts, functions and complexities, • Establish and develop trusting, meaningful relationships with Facilities Managers, Client staff and representatives, • Endorse day to day and future compliance to safe working practices, quality standards conformity and best practice methods, • Volunteer ideas / initiatives that contribute to the service levels and delivery, • Undertake other tasks, as required by Customer Services Supervisor / Contract Manager, in accordance with experience and competencies, • 12 hour rotating shift Experience Required: Essential • City & Guilds Electrical Competency Parts 1 & 2 or equivalent, • Good building services knowledge, • Critical Environment Experience, • Good Customer relationship skills, • Working knowledge of “Permit to work” systems, • Understand and interpret technical drawings / processes, • Experience of CMMS and BMS systems, • 17th Edition IEE Regulations Desirable • Time served electrical apprenticeship, • Experience of working in banking environment, • HV switching qualification/experience, • Experience of Microsoft Office applications, • ACoPs L8

ICT Service Delivery Manager Job ID 213678 Posted 29-May-2025 Service line GWS Segment Role type Full-time Areas of Interest Data Centers, Engineering/Maintenance Location(s) Slough - England - United Kingdom of Great Britain and Northern Ireland Job Title: ICT Service Delivery Manager Business Sector: Data Centre Solutions, Critical Environment Location: Slough COMPANY PROFILE CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally, we employ over 70,000 employees and operate in 48 countries. Purpose of the Job • The DCS Service Delivery Manager is responsible for controlling and implementing a Cabling Service on a minor project scale., • The IT Services Delivery Manager is responsible for liaising with the MS business unit coordinator to ensure delivery of the project within the timescales and budgets are closely monitored, • It is the DCS Services Delivery Manager’s responsibility to liaise closely with their customer and promote a positive image of the company at all times., • The DCS Services Delivery Manager is responsible for ensuring that the relevant process and procedures are implemented, and adhered to, at all times., • The operational requirements for customer sites are to ensure that, the Service Delivery Manager’s team of engineers, are covering 24-hour 365 days per year basis., • The IT Services Delivery Manager is responsible for working with the Contract Manager to ensure that adequate resources are available to deliver the service expected by Client. Key Responsibilities • Liaise with various IT silos to organise front line support for all minor projects & day to day operations, • Attend meetings to update IT silos of the progress of projects, • Attend meetings with IT silos to discuss up & coming day requests, • Arrange additional labour for weekend or small projects, and for all holidays and cover for sick, sign off addition labour time sheets., • Ensure that all staff are wearing the correct uniform supplied by the service provider., • Provide quotes for new / enhanced services as required., • Provide detailed surveys for existing and new / enhanced services as required., • Carry out regular staff appraisals., • Ensure that the DCS engineers training is reviewed on a regular basis and that the training matrix is kept up to date., • Make sure all health and safety requirements are met, and document any accidents that occur., • Attend meetings with the Contract manager to discuss any issues, large scale extra works or additional labour requirements., • Attend meetings with MS operations manager to discuss issues, requests & achievements., • Make sure all health and safety requirements are met, and document any accidents that occur., • Review / Complete Method Statements /Risk assessments when required., • Ensure where possible that all team members are on time & wearing the correct clothing as per the contracts requirements, • Ensure that all monitoring systems and ensure that all requests are carried out to the clients designated timelines., • Liaise with business unit front line support staff to ensure that any BU specific I.T. requirements are met and advise accordingly if delays are anticipated., • Make sure all work is carried out to the standard expected by the client, • Ensure that stock is ordered as & when required., • Produce the appropriate reports and present to the client on an agreed basis., • Provide surveys to CBRE / Client when required., • Co-ordinate the solving of faults which may occur., • Monitor infrastructure availability and ensure additional components /labour is available to meet the demand., • Make sure that all Comms rooms are kept to a standard expected by the client, • Liaise with electrical department when additional power is or alterations are required, • Ensure that shift members collect all hardware prior to 5pm from the I.T store or from the relevant store room., • Notify the shift of any urgent requirements and time prevailing survey requests and prepare labels etc., • Create quotes and submit to the client for approval as and when necessary., • Upload all test results associated to infrastructure installations, these may be required for client review or warranty issues., • Review the DCS related procedures on a regular basis and update / distribute when necessary., • Ensure that the calibrating of all DCS test equipment is calibrated within the relevant periods, • Ensure frame schedules / business systems are updated as and when changes are carried out., • To perform any other duties within your skill set as delegated by your Line Manager, • To ensure that all IMAC related databases are reviewed and updated, on a regular basis, with the current information., • To be responsible for the guardianship of all data bearing assets as they go through the decommissioning process until they are destroyed/removed from site. Accountabilities • Directly accountable to the Data Centre Manager for all HR/pay/sickness and training requirements., • The post holder has directly reporting staff., • This post carries no direct budgetary responsibility but financial awareness is required. EQUAL OPPORTUNITIES We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

Shift Technician Job ID 203237 Posted 23-Jan-2025 Role type Full-time Areas of Interest Engineering/Maintenance Location(s) Slough - England - United Kingdom of Great Britain and Northern Ireland CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Shift Technician to join the team located in Heathrow Role Summary: • Carry out routine planned preventative maintenance tasks as required within across HV and LV distribution systems, associated plant / equipment and HVAC mechanical cooling / heating systems as determined by the CMMS system’s work orders, • Monitor BMS for running and alarm conditions, • Attend to A/C related clients’ problems, • Building walk-rounds, taking meter readings from UPS, PDU’s and utilities, • Investigate faults, identify causes and effect remedies, • Prepare accurate / timely reports as required, • Ensure corrective / repair works are carried out in accordance with current regulations, • Assist when and where required with installation works, • Participate in emergency call out roster providing cover for weekend and team member absences, as required, • Develop a comprehensive understanding of the portfolio buildings their layouts, functions and complexities, • Establish and develop trusting, meaningful relationships with Facilities Managers, Client staff and representatives, • Endorse day to day and future compliance to safe working practices, quality standards conformity and best practice methods, • Volunteer ideas / initiatives that contribute to the service levels and delivery, • Undertake other tasks, as required by Customer Services Supervisor / Contract Manager, in accordance with experience and competencies, • 12 hour rotating shift Experience Required: Essential • City & Guilds Electrical Competency Parts 1 & 2 or equivalent, • Good building services knowledge, • Critical Environment Experience, • Good Customer relationship skills, • Working knowledge of “Permit to work” systems, • Understand and interpret technical drawings / processes, • Experience of CMMS and BMS systems, • 17th Edition IEE Regulations

Business Resiliency Planner - Technical Specialist - Staines or Bristol (Hybrid) ADP is hiring a Business Resiliency Planner/Technical Specialist • Are you looking to build a career in Business Resiliency in a global company that offers career advancement opportunities throughout your career journey? • Are you looking to join a global company with a culture of inclusion, collaboration and belonging? Well, this may be the right fit for you. Ready to make your mark? In this role, you will be responsible for protecting the organization’s business assets through a Global Business Resiliency Program that establishes a single framework for how ADP manages, and controls risks associated with the recovery from business disruptions and disaster events. You will be involved in providing insight, guidance, and direction on the continued development and effectiveness of the global Business Resiliency Program. This includes foundational activities such as performing Business Impact Analyses, developing BCPs with the business, and modeling diverse types of exercises. You will leverage your technical skills and expertise developing scripts, APIs, and working with business intelligence and reporting tools and workflow automation. In addition to maintaining our world-class program, you will work with various business teams to coordinate exercises ranging from Plan Walkthroughs to Tabletop Exercises, and integrated testing with stakeholders such as Global Product and Technology (GPT), Crisis Management, and Business Protection & Technology Assurance (BPTA) Teams. With guidance from management, this role will collaborate with essential business functions to uncover opportunities for improvement and strategic enhancement. Within this role, you will have the opportunity to identify and address areas for improvement – to include areas where innovation and automation will advance ADP’s business resiliency capabilities. You will also train end users on our internal business resiliency systems, processes, and practices. Integrity, resilience, positivity, and a “refuse to lose” attitude are must-haves in this job. To thrive in this role, you must be eager to learn about the business, take challenges head on, be a dedicated team player, and be comfortable working in a fast-paced, deadline-driven environment. Interacting and communicating with our business partners to ensure their Business Continuity Program is fit for purpose is a great way to develop trust, respect, and cooperation, and keeps ADP moving forward and able to deliver world-class customer service. You will be joining an industry leading Business Resiliency Team with over one hundred years’ combined experience. A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We’ve received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ, multicultural talent, and more. As part of our deep DEI commitment, our CEO has joined the OneTen coalition to create one million jobs for Black Americans over the next ten years. Learn more about DEI at ADP on our YouTube channel: Ready to MakeYourMark? Apply now! WHAT YOU’LL DO: • Develop expertise with ADP’s business continuity systems, platforms, tools, and services, including the following activities: configure custom objects, fields, and page layouts; build workflow and approval processes; build formulas and validation rules; build reports & dashboards; build flows and process builders; configure user roles, profiles, record sharing, and security settings • Work with vendors in troubleshooting or addressing issues with BCP tool/software and dev/test environments • Maintain data imports/exports and troubleshoot errors/issues with BCP tools/software • Contributes to developing, implementing, and maintaining business continuity program framework including, but not limited to, Business Impact Analysis (BIA), Business Continuity Planning (BCP), Plan Walkthrough, and Tabletop Exercising • Responsible for ensuring BC Program governance of Business Resiliency Policy and Standard to ensure compliance with ADPs business continuity requirements • Provides business & technical guidance to the Global Business Resiliency partners; drives engagement and accountability for Business Continuity planning and preparedness by Business Resiliency teams involved in operationalizing and executing what is required under the program. • Become a trusted advisor and contribute to raising operational risk and business resiliency awareness throughout the organization • Provides training and access to business continuity program resources • Work with and facilitate discussions and business continuity planning with the Business and ensure integration of concepts/design for existing and/or new systems, software, applications, and processes critical to services. Verify that services align with Business expectations • No supervisory responsibilities but provides informal guidance to new team members • Provide 24x7 support for any emergency which may require activation of all or part of Global Business Resiliency plans. In the event BC activation is required, assist recovery/business resumption teams in the implementation of response and alternate operating strategies. If required, this resource would provide support on business resiliency coordination activities TO SUCCEED IN THIS ROLE: • Typically requires a Bachelor’s Degree in Business, IT or Security • Conceptual and practical expertise in Business Resiliency and basic knowledge of related disciplines. • 2 years of experience with scripting in JavaScript, HTML, SQL, Python, or other languages • Application Programming Interface (API) experience – enabling communication and data sharing across various systems • Experience with Artificial Intelligence (AI) / machine learning • Strong technical problem-solving skills, preferably including experience with or coursework in relational database design; logic-based programming; enterprise systems analysis and development; object-oriented programming • Ability to be a self-starter; able to work independently and as part of a team, especially remotely • Soft skills to build client rapport and relationships, while maintaining scope, focus, and desired performance • Must possess critical thinking skills to provide consultative solutions • Strong analytical, organizational, and decision-making skills. Strong verbal and written communication skills; must be able to interface and coordinate work effectively with business leaders; strong project skills • Able to interface and coordinate work efficiently and effectively with business partners and senior level management in remote locations. Team oriented self-starter, with a high degree of initiative • Recognize and deal appropriately with sensitive and confidential information • Detail oriented and can meet inflexible deadlines. • Possess a mature ability to deal with stress and use sound professional judgment • Solve practical problems and react quickly and calmly to changing or emergency circumstances. • Willing to work extended hours including nights, weekends, and holidays. Working hours are based on the working hours of the country assigned. • Willing to travel domestically and internationally, sometimes on short notice • Customer support oriented BONUS POINTS FOR THESE: • Prior experience with business continuity software or other internationally recognized tools. • Ability to successfully deliver training in various business continuity subjects • Fluent in multiple languages (e.g., Spanish, French, German, Italian, Portuguese ) YOULL LOVE WORKING HERE BECAUSE YOU CAN: · Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights. · Belong by joining one of nine Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences. · Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.

Company Description John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies. We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards. John Crane is part of Smiths Group. For over 170 years, Smiths has been pioneering progress by engineering for a better future. We serve millions of people every year, helping to create a safer, more efficient, productive, and better-connected world across four global markets: energy, security & defence, space & aerospace, and general industrial. Listed on the London Stock Exchange, Smiths employs approximately 16,000 colleagues in over 50 countries. Job Description We have a fantastic opportunity for a Contracts Coordinator working within Production area. This is a crucial role in order to support John Crane to optimise our operational performance through this proactive and customer-focused position as a Contracts Coordinator. As Coordinator you will be responsible for ensuring the seamlessly smooth operation of your customer portfolio by managing inquiries, resolving issues, and maintaining customer satisfaction through the management of each operational milestone from contract handover to shipment of goods. This role is a full-time role based from our Headquarters within Slough working Monday to Friday in normal hours. This is a 12 month fixed term contract. John Crane is an equal opportunity employer. We celebrate diversity and are committed to crafting an inclusive environment for all employees. Duties & Responsibilities (not limited to) • Serve as the primary point of contact for commercial inquiries via phone, email, and in-person interactions., • Respond promptly and courteously to requests, concerns, and complaints, striving to exceed their expectations, always placing the " Customer 1st"., • Coordinate with internal departments, including sales/commercial, operations and engineering to address customer needs and resolve issues effectively., • Process orders (new and/or aftermarket), returns, and exchanges accurately and efficiently through the loading of requirements/components into SAP to drive supply of both internal and external components within project timelines., • Vigilantly manage the orderbook intake for informed decision making., • Monitor customer satisfaction levels and gather feedback to identify areas for improvement., • Assist in the development and implementation of customer service policies and procedures., • Stay updated on product knowledge and company policies to provide accurate information to customers., • Collaborate with team members to ensure seamless communication and workflow within the customer service department., • Host customers and inspectors on site related to your project., • Previous experience working within production for engineering, • Customer service focused, • Proficient in using an ERP software, • Excellent communication skills With colleagues stretching across the globe, we are proud of our diversity. To foster inclusivity, we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross-business ERGs include Veterans, Pride Network, Black Employee Network, Women@Work Network, and Neurodiversity. Across our company, we recognize excellence, culminating in the Smiths Excellence Awards, our annual celebration of the most extraordinary activities, people, and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day, a global celebration of Smiths around our network. Join us for a great career with competitive compensation and benefits, while helping engineer a better future. We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity. At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation - including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career's website (Careers - Smiths Group plc)

You will: Process orders, returns, complaints and credits Maintain accurate customer account information Resolve product or service queries, investigating and providing the best solutions within agreed SLAs Manage inbound calls and emails effectively Build strong relationships through proactive c

Working closely with the leadership team to develop services. Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Care Team Leader. When you join Care UK you’ll b

We're looking for a Team Leader to help drive our store forward - someone who can inspire others, champion our values, and deliver an outstanding experience for every customer who walks through the door. Leading by example and supporting your team to deliver a consistently excellent customer experie

As a Customer Service Assistant, you'll provide an excellent customer experience by managing reception bookings, addressing enquiries, identifying sales opportunities, hosting events, maintaining cleanliness, and preparing food and drinks. Excellent customer service, communication skills, and a "not

Our Cattery Team Leaders provides front line leadership and management to a team of staff and volunteers, ensuring first class service delivery in relation to animal welfare. This opportunity is focused on leading the cattery team in delivering the highest standards of feline welfare, care, and enri

Take ownership of solving customer issues through pro-active customer service. To ensure high standards of customer services, taking and inputting orders efficiently and accurately. Knowledge and Experience • Excellent Customer Service Skills.

As a Technical Service Desk Team Leader, you will manage and lead the Service Desk team, ensuring high-quality support and service delivery. Demonstrated leadership skills and experience in managing teams, conducting performance reviews, and mentoring team members. Share knowledge and best practices

Are you a customer service administrator advisor looking for ways to make extra income remotely from home? Our company is seeking motivated individuals to take part in nationwide & local paid Focus Groups and Market Research assignments. Customer service administrator advisor experience is not need

As a Customer Service Team Leader, you will be responsible for ensuring the Basildon contact centre operates efficiently, delivering excellent customer service through various channels such as phone, email, video, and social media. Role: Customer Service Team Leader. Leading your team, you will fost

We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description. You will be an enthusiastic individual and will work as part of a team responsible for cleaning and ensuring that council bu

Everyday our Team Leaders work hard to make sure their team and customers feel valued, confident and special. You will lead by example, providing exceptional customer service and ensuring your team does the same. You will motivate the team to achieve and exceed store and team targets – and there a

What you’ll bring Are you passionate about delivering excellent customer service? Have you gained experience in a call centre or customer service environment? Do you have proven administration and customer service skills? Are you a team player with strong interpersonal skills? Additional spoke

We are seeking a dynamic Care Team Leader who excels in person-centred care planning, possesses expertise in dementia care, and has experience of leading teams to deliver exceptional care. Our Care Team Leaders also support the Home Manager and Deputy Manager, giving physical, social, and emotional

To support the other members of your team to ensure first class customer service and administration is always maintained for all customers and the team are supported equally by their colleagues. Professional and courteous response to all incoming calls, queries and complaints from customers in a tim

Long service awards at 5, 10, 15, 20 and 25 years’ service!. Providing day-to-day leadership and management for the team and staff across the nursery as required. This applies to the Nursery Team Leader vacancy (Level 3 or above, full time).

Remote Customer Care Advisor (6 Month Contract) | £28,000 Location: Fully Remote We're excited to offer an excellent opportunity for an experienced customer service professional to join a fast-growing fashion and lifestyle brand that prides itself on delivering outstanding service. Customer Servi

As a Retail Stocktaking Team Leader you will take accountability for managing teams of up to 60 stock counters, delivering the end-to-end stock taking service while on our client's sites. Exceptional customer service standards are delivered on all sites. Outstanding customer service skills.

Team: Part of a wider Facilities team supporting schools across the Council area. If you want to make a difference every day, take pride in your work, and be part of a team that values respect, teamwork and care, we encourage you to apply. Are you someone who takes pride in creating safe, welcoming

The Patient Pathway Team Leader will provide senior support and expert knowledge to the team of patient pathway coordinators within the Point of Delivery team (POD), as well as other administrative staff within the POD. The team leader will oversee all administrative and clerical process to enable a

As Customer Service Advisor, your new role will involve: Being a point of contact for all customers throughout the UK providing over the phone and email advice and support Taking ownership and resolving escalations, queries, issues and complaints, effectively and efficiently via phone and e-ma

Field Service Team Leader page is loaded## Field Service Team Leaderlocations: Buckley, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: JR-0078941We are currently looking for a Field Service Team Leaders to cover the work out of the Buckley depot. Conduct any req

Key Responsibilities: Answer inbound customer calls and messages across all areas (technical, sales, billing, general enquiries) Provide Level 1 technical support (internet, Wi-Fi, router setup, basic troubleshooting) Log, manage, and resolve support tickets accurately Support new and existing

Proven leadership experience, ideally in a customer service, call centre, or helpdesk environment. Lead and mentor a team to achieve set targets and maintain exceptional customer service. Role Overview: Team Leader (Mitie)Location: T2 Trinity Park, Birmingham, B37 7ESContract: Permanent, Full-timeHo

What You'll Do: Manage and process sales orders, confirmations, invoices, and purchase orders Provide exceptional support to customers, via phone and email Work to internal timelines to ensure timely order fulfilment Investigate and resolve customer inquiries and complaints Manage data and document

Lead the Outpatient Appointment and Clinical Admin teams, ensuring excellent customer service and proactive support for the outpatient team. Assist with daily operations of the administration teams, supporting the Deputy Service Manager. We offer general hospital services and specialist services suc

Our Motor Trade Client is seeking a Bodyshop Customer Service Advisor who is high performing and can provide only the best level of customer service. Produce Job Cards on in-house computer systems Update Customers and Vehicle Records Prepare and complete Invoices Advise Customer on estimated costs o

The Information, Digital and Data Team Leader is responsible for the management and delivery of the Information Management Strategy; the provision of quality data and management information to support schools and settings’ performance and risk management; the provision of Data Protection advice an

Provide practical assistance and emotional support to empower their team in supporting the people they support to achieve their goals and aspirations. To oversee and support the development of excellent quality within the service. You will design, develop and maintain excellent service user records.

Part time Hindi speaking Customer Service Advisor - 20 hours per week - Office based Indian alcoholic drinks company is seeking an experienced part time Hindi speaking Customer Service Advisor to support their Sales team at their offices near London Bridge. The main purpose of the Hindi speaking

The team provides a front-facing service to customers, regulates river levels through weir operation, and enforces boat registration. Managing health, safety, and wellbeing for yourself and your team. Your team will consist of 12 staff, including Lock and Weir Keepers and Technical staff reporting d

An SVQ Cleaning Level 1 or SVQ Customer Care Level 2 is desirable.

Experience of working in residential care in a senior role or team leader required. Be able to allocate workloads to carers in order to help the team leader support running of a shift. To work alongside team leaders and have an input in key workers care plans and an understanding of what a complete

Personal Qualities: Self-Motivated and strive to be the best and succeed in all you do - service level targets inspire you A natural communicator, building rapport with our customers to fully understand their needs Fast learner and inquisitive Passionate about helping others - be it customers or

The Contact Centre Team Leader will be responsible for optimising Customer Service Advisors’ time to ensure service is delivered in line with our key performance indicators and quality targets. Seek to achieve and exceed individual, team and departmental targets, acting as a role model to Customer

Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities Load checking vehicles and working effectively with the depot team of drivers and fitters Resolving customer complaints and supplier issues efficiently Successful applicants should demonstrate the following:

We are looking for an experienced Cleaning Team Leader to work with a range of Mitie clients to manage a cleaning team, including recruitment and development of staff and maintain excellent service standards for the delivery of routine planned and periodic cleaning for a Mitie customer. Job Title: N

Customer Service Advisor Responsibilities: Provide a friendly, professional, and customer-first service across phone, email, live chat, and social media. Customer Service Advisor Skills: Previous experience in a customer service role (office-based or contact centre experience desirable). Hybrid Cu

The Service Delivery Team Leader is a leadership role responsible for overseeing a team of Service Delivery Coordinators, ensuring efficient planning, scheduling, and execution of Planned Preventive Maintenance (PPM), sub-jobs, and reactive works. The Service Delivery Team Leader is a leadership rol