Customer services jobs in Maidenhead

Job Summary The Duty Manager is responsible for managing the building on a day-to-day basis. In particular overseeing the front of house operation and working with paid staff and volunteers. Key Responsibilities • To manage the day to day operation of the building • To ensure that all users of The Farm receive excellent customer service • To manage volunteers • To welcome visitors to The Farm and provide information as required • To support the Box Office • To support FOH sales including catering and retail • To deputise for the Entertainments Licensee in her absence Detailed Job Description 1. Welcome visitors to The Farm including Audiences, Artists, Hirers, Market and Class Attenders. 2. Provide show reports detailing activity and any issues arising. 3. To manage the day to day running of the building 4. To deliver fast, efficient ticket sales from the Box Office* 5. To ensure that the foyer and public areas of the building are always kept clean and tidy. 6. To manage print in the building, liaising with the marketing team 7. To re-set rooms on a daily basis for classes and events. NB This includes manual lifting 8. To engage in other Front of House activity including working with café bar as required 9. To help with seasonal décor in the theatre foyer for school holidays and xmas 10. To deputise for the Licensee in her absence, ensuring strict compliance with all conditions of the building’s Licence and undertaking regular duty management shifts 11. To undertake first aid training and act as one of the venue’s nominated First Aiders 12. To carry out their duties with due regard to Norden Farm’s Equal Opportunities Policy and Health and Safety Policy, and to act in accordance with the Data Protection Act 13. Any other duties as may be required as part of the House Manager function *Training on Spektrix, our computerised ticketing system will be given. Hours of Work Most of the work will be Tues – Sat. Occasional Sundays & Mondays in the year. Most public holidays are part of the working time and are taken as TOIL. Potential additional hours for holiday cover and special projects. Duty Manager Person Specification Essential Candidates must be able to demonstrate: • Experience of working in sales and / or merchandising / point of sale experience • An understanding of high-quality customer service • A good level of physical fitness (as lifting and moving furniture to re-set rooms is required on a regular basis) • A good level of computer literacy (training on specific software programmes will be provided) • A keen eye for detail • Excellent communication skills, both written and verbal • Ability to work unsupervised and as part of a team • Excellent organisational skills • A genuine interest in the arts Desirable • Duty management experience in a similar environment • Experience of working in a Box Office, particularly operating Spektrix • Own means of transport • First Aid qualification Norden Farm uses Spektrix for box office ticketing, and Microsoft Office for administrative purposes.

Job description Chef required also! We are seeking three skilled and motivated Front of House/Food Preparation Assistants, to join our team. 1x - Front of House/Food Preparation Assistant (34 hours a week - £23,400). Responsibilities include but are not limited to: Taking orders (in person/on the phone), assisting in the preparation, packing and assembly of food items. Hours: Monday - 4pm-9:30pm Tuesday - Closed Wednesday - 4pm-9:30pm Thursday -4pm-9:30pm Friday -4pm-10:00pm Saturday -4pm-10:00pm Sunday -4pm-9:30pm 2x - Food Preparation Assistant (17.5 hours a week- £15,600). Responsibilities include but are not limited to: Food preparation including frying and packing food items. Hours: Friday -4pm-10:00pm Saturday -4pm-10:00pm Sunday -4pm-9:30pm Qualifications: - Cantonese/Mandarin speaking (preferred however not essential) - Previous experience in a kitchen or restaurant environment specialising in Chinese cuisine is preferred. - Basic knowledge of culinary techniques and food preparation methods is a plus - Ability to work in a fast-paced environment while maintaining attention to detail - Familiarity with food safety regulations and best practices - Excellent communication skills and the ability to work well within a team - Excellent customer service skills If you are passionate about Chinese cuisine, have a strong work ethic, and are eager to learn, we encourage you to apply for this position. Join our team today and be part of creating delicious meals for our valued customers! Job Type: Part-time Salary: £300.00-£450.00 per week Expected hours: 17.5 – 34 per week Benefits: Discounted or free food Employee discount Free parking On-site parking Sick pay Work authorisation: United Kingdom (required) Work Location: In person Application deadline: 31/03/2024 Expected start date: 25/03/2024