Customer success specialist jobs in Welwyn Garden CityCreate job alerts

Vacancy No 5478Vacancy Title SERVICE SALES MANAGERLocation NATIONAL UKPlease note: The ideal candidate will be based either in the Southeast or South-Central UK (Northamptonshire south), or North Yorkshire through West Manchester (Heywood, Rochdale, Elland) up to Newcastle and Middlesbrough.Vacancy Description Looking for a bigger stage to perform on?If you are a commercially driven service sales professional with a strong technical grounding in HVAC, thermal or applied systems, heat exchangers, mechanical plant or other closely aligned M&E service environments and you thrive on developing long term customer relationships rather than chasing one off orders, this could represent a strong next step.You are not stepping into a reactive service role.You are stepping into an installed base focused sales and advisory position, working directly with end user clients within a global engineering business trusted across critical industrial sectors.Why This Opportunity Stands Out:This is not transactional aftermarket sales.The organisation is a globally recognised engineering manufacturer with decades of heritage, supplying specialist heat exchange and thermal solutions into mission critical and industrial environments.The service business plays a central role in protecting asset performance, extending lifecycle value and positioning the business as a long-term partner, not just an OEM.This role sits at the heart of that strategy.About the Business:You're joining a global powerhouse with roots going back to the 1920s, a leader in specialist heating & cooling technologies trusted by blue-chip customers across: Energy & Data Centres Food & Beverage Transport HVAC & Refrigeration Chemical, Oil & Gas Marine ApplicationsThis business does not simply supply equipment. They engineer tailored solutions, deliver deep technical expertise, and build long term, value-led partnerships with their customers.What You’ll Be Doing: Drive profitable growth across the organisation’s service, spare parts, repairs, retrofits and turnkey replacement portfolio Develop and manage a defined installed base, building structured engagement plans and long-term service relationships Identify, shape and close service led opportunities from early technical discussion through to order intake Act as the commercial interface between customers, service operations, inside sales and technical teams Translate engineering challenges into value based commercial proposals Build and manage a structured, service led sales pipeline with clear forecasting and CRM discipline Position the organisation as the preferred service partner across the full asset lifecycleWhat We Are Looking For: Proven experience selling service, spares, maintenance or retrofit solutions within HVAC, industrial or mechanical environments Strong technical understanding of HVAC or M&E or BMS type solutions, heat exchangers, thermal systems or related engineered equipment is highly advantageous. Clear understanding of service sales route to market and aftermarket value creation Comfortable engaging with FM companies, managing agents, property management companies, building and equipment owners, and a wide range of operational and technical decision makers Consultative, customer focused and commercially astute with a talent for problem solving Structured, self-motivated and confident operating independently in a field-based role Strong CRM discipline and pipeline management capabilityHow Success Will Be Measured: Growth of service, spares and retrofit revenue across the installed base Conversion rate from opportunity to order Quality and sustainability of the service sales pipeline Accuracy of CRM reporting and forecasting Strength of internal collaboration and customer relationshipsWhat’s In It for You? Basic Salary: £55,000 – £65,000+ (higher for standout experience) Bonus: Generous performance scheme with over-target accelerators (up to 40%) Car: Flexible car & car allowance options Benefits: Full package including pension, phone, laptop, 27 days holiday Clear career progression in a globally scaling, engineering-led businessThis is a chance to represent a respected global brand in a high-growth, high-impact market, with autonomy and support to make a real difference.If you're ready to lead nationally, sell consultatively and grow strategically, apply now or get in touch for a confidential chat.SRS Recruitment Solutions are leading Construction Recruiters and Construction Products Recruiters specialising in Construction Products Sales Jobs, Technical Sales Building Products Jobs, Construction Product Manufacturer Jobs, Field Sales Jobs Construction, Specification Sales Jobs, A&D Sales Jobs, Interiors Sales Jobs, Design & Sales Consultant Jobs, Business Development Manager Jobs, Building Materials Jobs, Building Sales Jobs, Builders Merchants Jobs, Plumbers Merchants Jobs, Timber Merchant Jobs, Plumbing & Heating Jobs, HVAC Jobs, Timber & Joinery Jobs, Building Envelope Jobs, Roofing Materials Jobs, Fenestration Jobs, Civil Engineering Sales Jobs, KBB Jobs, Specialist Sales Jobs, Plant Hire Jobs, Tool Hire Jobs, Construction Design Jobs, CAD Jobs, Construction Management Jobs, Admin/Support/Finance/Warehouse/ Logistics Jobs, Production Jobs, Marketing Jobs, Senior Management Vacancies, Director Vacancies, Sales Director Jobs, Health & Safety / SHEQ Vacancies, Safety Products Sales Jobs

Role: Production Manager Location: Welwyn Garden City Salary: £20.00ph - £25.00ph + Negotiable Depending On Experience Proactive are currently in search of an experienced Production Manager for a market leading electronics manufacturing company based in Welwyn Garden City. As a Production Manager you will be required to lead and manage the team within the business to ensure that products are produced in the most efficient manner, at the right quality levels to ensure a high level of performance is maintained in the business. The Role We are seeking a hands-on, resilient and technically strong Production Manager to lead our assembly operations. This is an ideal opportunity for an experienced Production Engineer ready to step up into a leadership position. You'll be responsible for managing day-to-day production, driving operational excellence, ensuring AS9100 compliance, and implementing Lean and 6S methodologies - while remaining close enough to the tools to step in and support the team when needed. Key Responsibilities Oversee day-to-day production operations in the Class 8 clean room, ensuring on-time, accurate delivery of customer orders. Liaise closely with Engineering to ensure processes, test procedures and documentation are fully AS9100 compliant. Engage, coach, motivate and lead the production team, supporting their growth, skills development and career progression. Provide hands-on support when required, stepping in to manufacture cable assemblies or resolve issues directly on the line. Monitor communication across multiple production lines to eliminate downtime and improve efficiency. Establish and maintain production procedures, metrics and processes to drive productivity, quality and optimisation. Analyse and identify areas for improvement in cost savings, production lead times and process efficiency. Develop and oversee operational procedures for outgoing shipments, handling and product disposition, maintaining the highest standards of quality. Maintain and manage the Master Production Schedule, ensuring accurate communication of customer acknowledgement dates to the Administration team. Support the MRP system rollout, ensuring all stakeholders are engaged and trained on new processes. Implement and sustain Lean methodologies, 5S, 6S and Six Sigma tools to drive continuous improvement. Lead and support internal and external quality audits. Ensure clean room compliance in all production areas - cleanliness, documentation, training, and regulatory adherence.Person Specification Essential: Degree or equivalent qualification in Electrical / Electronic Engineering, or strong equivalent hands-on experience. Proven experience in cable assembly / wire harness / loom manufacturing, ideally in regulated sectors (aerospace/defence). Working knowledge of AS9100 quality management systems. Proven ability to lead, coach and train teams, building capability and maintaining high standards. Confidence to pick up tools and manufacture assemblies when needed. Demonstrated success implementing Lean, 5S/6S, or Six Sigma principles. Strong organisational skills with experience managing Master Production Schedules. Experience with MRP systems or similar production planning tools. Excellent communication and cross-functional collaboration skills. Resilient and results-driven character, comfortable leading change and challenging the status quo.Desirable: Experience working in a Class 8 clean room. Familiarity with IPC/WHMA-A-620 standards. Aerospace/defence sector experience. Strong understanding of root cause analysis (5 Whys, Fishbone), value stream mapping, and continuous improvement tools.How to Apply: For more information on the role, or an informal discussion regarding opportunities we have available, please contact Jemal Tawfieg on (phone number removed) or Why work with Proactive Global? Proactive Global is an industry leading, specialist engineering recruitment agency focused on the automation, manufacturing and robotics sectors. We offer specialist recruitment services to a niche customer base, vetting that our clients offer the best opportunities for your career. Proactive encourages and promotes equality and diversity within the workforce. We act with honesty, integrity and impartiality, ensuring your application is considered on its own merits and without bias. When registering with Proactive you will have the opportunity to apply for some of the most interesting, specialist, opportunities in the marketplace, with the biggest companies in the sector. Follow us on Linkedin and Facebook for industry news and download our app for live notifications about newly listed vacancies. We look forward to helping you find your next role! Proactive Global is committed to equality in the workplace and is an equal opportunity employer. Proactive Global is acting as an Employment Business in relation to this vacancy