901 Best customer success specialist Jobs in London (October 2026)

Client Associate (Graduate Recruitment Consultant) | Central London, UK | Full-time, Permanent HLX Life Sciences is a global life sciences recruitment company, founded in January 2024 with a mission to address the global shortage of skilled talent in the sector. With over 100 years of combined life sciences recruitment experience and an advisory board of scientific industry experts, we partner with clients across Pharma, Biotech, TechBio, CROs and CDMOs. Backed by life sciences investors, we work with some of the most innovative biotech companies and leading life sciences VCs to support company growth and portfolio expansion. Since launching, we've rapidly grown to a team of 50 globally, with offices in London, Basel and Boston, and further international expansion on the horizon. THE OPPORTUNITY We're looking for ambitious, driven graduates to join our growing Central London team as Graduate Recruitment Consultants on a full-time, permanent basis (5 days on-site). No previous recruitment experience is required. We're looking for individuals with the right mindset, ambition and willingness to learn. This is an opportunity to kick-start your career in one of the most lucrative recruitment markets, working with innovative companies across the global life sciences industry. You'll be trained to become a 360 Recruitment Consultant, learning everything from business development and building relationships with senior industry leaders to identifying and placing highly skilled professionals. From day one, you'll work alongside experienced consultants, including £1M+ annual billers, gaining hands-on mentorship, structured training and exposure to what it takes to build a successful recruitment desk. For graduates who are commercially minded, competitive and motivated by financial success, HLX offers a platform to accelerate your career, with uncapped earning potential and genuine opportunities for progression. WHAT WE'RE LOOKING FOR • Minimum 2:1 degree from a recognised university, ideally with a strong academic background, • Ambitious and financially motivated, with a genuine desire to build a successful, high-earning career, • Competitive and resilient, with the determination to succeed in a fast-paced, target-driven environment, • Entrepreneurial mindset, with the confidence and drive to take ownership of your own success, • Strong communication and interpersonal skills, with the ability to build relationships and engage confidently with professionals at all levels, • Proactive and self-motivated, with a strong work ethic and willingness to learn, • Previous experience in sales, hospitality, customer-facing roles or competitive sports is advantageous but not essential WHAT YOU'LL BE DOING • Learning the full 360 recruitment process through structured training and hands-on mentorship, • Building relationships with clients and candidates across the global life sciences industry, • Identifying and engaging high-calibre professionals for specialist positions, • Developing business development skills, including outreach, client meetings and winning new accounts, • Working closely with senior consultants and leadership to understand international recruitment markets, • Building your own network and gradually taking ownership of your recruitment desk WHAT'S ON OFFER • Competitive base salary + uncapped commission — earn up to 25% commission, with significant earning potential as you progress, • Industry-leading training & mentorship — learn directly from experienced recruiters and £1M+ annual billers, • Fast-track career progression — clear opportunities to progress based on performance, not tenure, • International opportunities — offices in London, Boston and Basel, with further global expansion planned, • Unlimited holiday — flexibility to enjoy time away from work, • Direct exposure to senior leadership — work alongside experienced, hands-on leaders who are actively billing, • Global travel — opportunities to attend international client meetings, conferences and industry events, • Incentives & rewards — quarterly Lunch Clubs, annual incentive trips and performance-based rewards, • Fantastic working environment — a modern Central London office surrounded by ambitious, high-performing individuals WHY Hlx? At Hlx, we believe ambitious people should have the opportunity to achieve exceptional results, regardless of age or experience. With consultants in their mid-twenties already billing over £1M annually, you'll be surrounded by individuals who demonstrate what's possible with the right mindset, training and environment. We're growing quickly, entering new markets and creating opportunities for the next generation of high-performing recruitment professionals. If you're a graduate looking for more than just a typical entry-level role, and want a career where your hard work directly impacts your progression and earnings, we'd love to hear from you. Interested? Apply now and we'll be in touch!

Immediate start!

No experience

Easy apply

Imperial Team Ltd/Imperial Bamboo

Join the Most Luxurious Bedding Brand in the UK – Become a Luxury Brand Ambassador at Imperial Bamboo! Are you ready to work for one of the most talked-about and admired luxury brands in the UK? Do you have a magnetic personality, love to engage with people, and thrive in a fast-paced retail environment? This is not just a job – it’s a chance to represent a brand that redefines sleep luxury! At Imperial Bamboo, we specialise in exquisitely crafted bamboo mattresses, pillows, and bed linen – bringing comfort, style, and sustainability into the homes of thousands across the UK. As demand grows, so does our team – and we’re looking for vibrant, passionate, and confident individuals to join our retail family. Why This Role is Unmissable: We’re not just hiring a Retail Sales Consultant – we’re looking for our next Luxury Brand Ambassador, someone who embodies elegance, passion, and excellence. This is your opportunity to shine on one of the UK’s most prestigious retail stages: Westfield Stratford, London. What You'll Do – and Love Doing: Represent the Imperial Bamboo brand with confidence, style, and expertise Provide VIP-level customer service to every guest – make their experience unforgettable Become a product expert – passionately explaining the benefits of our luxurious bamboo bedding Meet and exceed sales goals – we reward success generously Maintain a stunning, on-brand display that showcases the beauty of our collection Manage your till, stock, and daily sales like a pro Support team success with collaboration, ideas, and positive energy What We’re Looking For: A naturally engaging personality and strong people skills A proven background in retail or sales (luxury retail is a bonus) Passion for bedding, home design, wellness, or luxury lifestyle products Organised, proactive, and focused on delivering a 5-star experience Excellent presentation, communication, and attention to detail What You’ll Get: A competitive salary + performance-based bonuses This role is self employed job working times 5 days per week ,the salary is build up from daily payment + high commision Training and support to help you succeed and grow An inspiring work environment with a luxury brand that’s going places The chance to be part of a brand people love and trust Location: Westfield Stratford City, London Schedule: Full-time, 5 days per week If you’re driven, stylish, and ready to turn every interaction into a luxury experience, then this is the opportunity you've been waiting for. Apply now – join Imperial Bamboo and help shape the future of luxury bedding in the UK. Due to the high number of applications expected, we will only contact shortlisted candidates. Thank you for your understanding. MINIMUM 40 HOURS REQUIRED FOR THE JOB ROLE

Pest Control Technician

Pests R Us Ltd is a growing pest control company providing professional pest management services to domestic, commercial and public-sector clients across London and the surrounding areas. We are looking for a reliable, hardworking and customer-focused Pest Control Technician to join our team. This is a practical and varied role. No two days are the same, and you will visit a range of properties, identify pest problems, carry out treatments and provide customers with professional advice to prevent problems from returning. The ideal candidate will be someone who enjoys working independently, solving problems and dealing with customers professionally. Key Responsibilities • Attend scheduled domestic and commercial pest control appointments., • Investigate pest activity and identify the cause and extent of infestations., • Identify common pests including rats, mice, cockroaches, bed bugs, fleas, ants, wasps, flies and other nuisance pests., • Carry out pest control treatments safely and effectively using approved methods and products., • Set, inspect and maintain traps, bait stations and monitoring equipment., • Carry out follow-up visits and assess the effectiveness of treatments., • Identify potential pest entry points, harbourage areas and contributing factors., • Provide customers with clear advice and recommendations to prevent future infestations., • Complete treatment reports, photographs and job records accurately., • Communicate with the office regarding completed jobs, follow-up requirements and customer issues., • Maintain pest control equipment, PPE and company vehicles in a clean and professional condition., • Follow all company health & safety, COSHH and pest-control procedures., • Maintain a professional appearance and attitude when representing Pests R Us., • Build positive relationships with customers and site managers., • Identify opportunities for additional pest-control, proofing or preventative work where appropriate. Types of Properties You may work across a wide variety of environments, including: • Restaurants and food businesses, • Schools and nurseries, • Offices, • Residential properties, • Hotels and accommodation, • Property-management sites, • Shops and commercial premises, • Warehouses, • Construction sites, • Public-sector buildings, • Communal areas and external grounds Skills & Experience Essential: • Reliable and punctual., • Professional attitude and good work ethic., • Good communication and customer-service skills., • Practical and confident approach to problem-solving., • Ability to work independently and manage a daily schedule., • Good attention to detail., • Comfortable working in different environments and weather conditions., • Physically capable of carrying equipment, climbing stairs and working in confined or awkward areas., • Basic smartphone skills for completing job reports and uploading photographs., • Appropriate driving/riding entitlement for the vehicle being used. Desirable: • Previous pest control experience., • BPCA or RSPH pest-control qualification., • Commercial pest-control experience., • Knowledge of COSHH and safe pesticide use., • Experience with digital job-management or CRM systems., • Experience in proofing, bird control or other property maintenance work. Driving & Motorcycle Licence Because the role involves travelling between customer sites, applicants must have a suitable means of travelling to work locations. A full UK driving licence is preferred. Applicants who use a motorcycle or scooter are also welcome. A valid CBT with the appropriate motorcycle entitlement or a full motorcycle licence is acceptable where applicable. Any motorcycle/scooter used for work must have appropriate business-use insurance and comply with all legal requirements. Personal Qualities The successful candidate will be: • Reliable and trustworthy, • Hardworking and motivated, • Friendly and approachable, • Professional when dealing with customers, • Practical and good at solving problems, • Comfortable working alone, • Organised and able to manage their time, • Willing to learn new skills, • Confident using technology, • Presentable and respectful of customers’ homes and businesses Training & Development Previous pest-control experience is beneficial but not essential for the right candidate. Training can be provided to the successful applicant, including company procedures, pest identification, treatment methods, health and safety and customer service. There will also be opportunities to develop additional skills in areas such as: • Rodent control, • Insect control, • Bed bug treatment, • Bird control, • Pest-proofing, • Bird-proofing installations, • Commercial pest management, • Rope-access/property maintenance work What We Offer • Competitive salary/rates of pay., • Full training and ongoing development., • Company equipment and PPE., • Company vehicle where applicable., • Varied domestic and commercial work., • Regular work with established customers., • Opportunity to earn additional income through performance and additional work., • Career progression within a growing company., • Opportunity to develop specialist pest-control and property-maintenance skills., • Support from an experienced management team. Progression As Pests R Us continues to grow, there will be opportunities for the right person to take on additional responsibility. Potential progression could include: Pest Control Technician → Senior Technician → Team Leader → Operations/Field Supervisor There may also be opportunities to specialise in commercial pest management, bird control, proofing and property maintenance. The Ideal Candidate We are looking for someone who doesn’t simply want to turn up, complete a job and leave. The ideal candidate will take pride in their work, care about the customer experience and want to develop their skills as the company grows. If you are practical, reliable, motivated and enjoy solving problems, we would like to hear from you. Apply now to join Pests R Us Ltd and become part of a growing professional pest-control team.

Easy apply

Goodhood

Maintenance Assistant

Janitor / Facilities & Maintenance Assistant Days & Hours of work: Monday – Friday, 8am – 4:30pm Hours: PT/FT Annual Leave: dependent on contract Reporting To: Operations manager + Store Manager Role Overview Goodhood is looking for a reliable, hands-on and proactive Janitor / Facilities & Maintenance Assistant to help keep our store, café and warehouse clean, safe, well-maintained and presentable. This is a practical role for someone who takes pride in their work, notices the small details and is happy to get stuck in wherever needed. Alongside regular cleaning duties, the role will involve basic maintenance, repairs and general upkeep across the Goodhood spaces. Key Responsibilities Café Cleaning & Hygiene · Carry out a thorough deep clean of the café every morning before opening. · Clean and sanitise café toilets, including sinks, floors, mirrors and other surfaces. · Maintain high standards of cleanliness and hygiene throughout the café. · Clean café floors, surfaces, fixtures and other areas as required. · Empty bins and manage waste appropriately. · Identify and report any maintenance, hygiene or safety issues Store Cleaning • Keep the Goodhood store clean, tidy and presentable throughout the week., • Regularly clean floors, surfaces, fixtures, windows and other customer-facing areas., • Ensure staff areas and other non-public spaces are maintained to a good standard., • Carry out additional cleaning when required, including after busy periods, deliveries or events. Warehouse Cleaning & Organization • Maintain cleanliness and general tidiness throughout the warehouse., • Clean floors, work areas and other warehouse spaces regularly., • Keep walkways and working areas clear and safe., • Assist with maintaining an organized and presentable working environment., • Carry out deeper cleaning tasks as required. Basic Maintenance & Repairs • Carry out basic repairs and general maintenance around the store, café and warehouse., • Touch up paintwork and repair minor cosmetic damage., • Fix or replace small fixtures and fittings where appropriate., • Identify issues that require specialist attention and report them promptly., • Help keep the buildings, furniture, fixtures and equipment in good condition., • Take a proactive approach to spotting things that need fixing rather than waiting to be asked. Person Specification We are looking for someone who is: • Reliable, punctual and trustworthy., • Practical and hands-on, with a natural ability to fix and maintain things., • Highly organised and able to work independently., • Detail-oriented and takes pride in maintaining high standards., • Comfortable working across a retail store, café and warehouse environment., • Able to manage regular cleaning routines while responding to ad-hoc maintenance needs., • Physically able to carry out cleaning, moving and general maintenance tasks., • Comfortable working around cleaning products and following appropriate health and safety procedures., • Friendly, professional and respectful of the Goodhood team and working environment., • Proactive, with a genuine “see it, sort it” attitude. What Success Looks Like The store, café and warehouse are consistently clean, tidy, safe and well-maintained. The café is thoroughly cleaned and ready for the day every morning, the store and warehouse remain in good condition throughout the week, and small maintenance issues are dealt with quickly before they become bigger problems. The ideal person will take ownership of the spaces and treat them as if they were their own.

Immediate start!

Easy apply

Cake Craft Company

Digital Marketing Manager

Digital Marketing Manager (E-commerce) Location: London or Birmingham, UK Job Type: Full-Time, Permanent Work Arrangement: Office-Based Experience Required: 6–8 Years About Cake Craft Cake Craft is one of the UK's leading online retailers specialising in cake decorating, baking supplies, baking tools, partyware, and celebration products. Serving hobbyists, home bakers, and professional cake decorators alike, CakeCraft offers an extensive range of products through its e-commerce platform and is committed to delivering exceptional customer experiences, industry-leading product selection, and continuous innovation within the baking and celebration market. As we continue to grow, we are investing in building a best-in-class digital marketing function to accelerate customer acquisition, customer retention, brand growth, and online revenue across the UK. This is an exciting opportunity to join a growing e-commerce business and play a pivotal role in shaping its future digital marketing strategy and performance. The Opportunity We are seeking an experienced Digital Marketing Manager with a proven track record in e-commerce marketing. The successful candidate will be responsible for developing and executing the company's digital marketing strategy while building and managing a dedicated in-house marketing team. This is a hands-on leadership role requiring both strategic vision and operational excellence. The ideal candidate will have experience growing e-commerce brands, managing cross-functional marketing teams, and delivering measurable commercial results. Role Overview The Digital Marketing Manager will be responsible for developing and executing the overall digital marketing strategy for CakeCraft UK. The successful candidate will build processes, establish performance metrics, manage internal specialists, and drive sustainable growth across all digital channels. The role requires a hands-on leader who can combine strategic thinking with operational execution and create a high-performing digital marketing department from the ground up. While specialist resources will manage day-to-day SEO, content creation, email marketing, influencer marketing, and creative execution, the Digital Marketing Manager will provide strategic direction, operational leadership, and performance oversight across all functions. The role will focus on ensuring all marketing functions operate in a coordinated manner through structured planning, content governance, campaign management, and performance oversight. Key Responsibilities Digital Strategy & Growth · Develop and execute Cake Craft's digital marketing strategy aligned with business objectives and revenue targets. · Own digital marketing performance against revenue, customer acquisition, retention, and profitability goals. · Identify opportunities to increase online visibility, customer engagement, and sales performance. · Develop annual, quarterly, and monthly marketing plans aligned with commercial priorities. · Drive sustainable growth through data-driven decision-making and continuous optimisation. Content & Campaign Management · Own the end-to-end content planning and campaign execution process across all digital channels. · Develop and maintain an integrated marketing calendar to ensure consistent content publishing and campaign delivery. · Coordinate seasonal campaigns, product launches, promotional events, and brand initiatives. · Ensure alignment between SEO, content, email marketing, influencer activity, and commercial objectives. · Establish content workflows, approval processes, and campaign management frameworks. · Drive consistency in brand messaging, content quality, and customer communications across all customer touchpoints. Team Leadership & Department Development · Build and lead Cake Craft's digital marketing department from the ground up. · Establish workflows, reporting structures, and performance standards. · Build systems, processes, and governance required to scale the marketing function effectively. · Foster a collaborative, performance-driven culture focused on continuous improvement. · Support future recruitment and team expansion as the business grows. Essential Requirements · 6–8 years of digital marketing experience, preferably within an e-commerce or direct-to-consumer (D2C) environment. · Minimum 3 years of experience in a leadership or managerial role. · Proven experience managing and developing marketing teams. · Demonstrated success in driving online revenue growth and customer acquisition. · Strong understanding of digital marketing strategy, content management, campaign planning and execution, SEO, email marketing, influencer marketing, and conversion rate optimisation, with the ability to lead specialist teams across these functions. · Experience creating marketing processes, workflows, reporting structures, and scalable operating models. · Experience working with marketing analytics and performance reporting tools. · Experience leveraging AI-powered marketing tools, automation platforms, and analytics solutions to improve efficiency, content production, customer engagement, and marketing performance. · Commercially minded with a strong focus on ROI and business growth. · Excellent communication, leadership, stakeholder management, and project management skills. Preferred Experience · Experience working within direct-to-consumer (D2C) brands, e-commerce businesses, consumer products, FMCG, lifestyle, home décor, or home furnishings sectors. · Experience managing multiple digital marketing channels and cross-functional marketing teams. · Experience with Shopify or similar e-commerce platforms is advantageous. · Hands-on experience with Klaviyo, Google Analytics 4, Google Search Console, SEMrush, Ahrefs, and other digital marketing platforms. · Experience building teams, processes, reporting frameworks, and scalable marketing functions from the ground up. Key Performance Indicators (KPIs) The successful candidate will be measured on: · E-commerce Revenue Growth · Organic Traffic Growth · Return on Marketing Investment (ROMI) · Campaign Delivery & Execution Effectiveness · Content Publishing Consistency · Team Performance & Department Development What Success Looks Like Within the first 12 months, you will: · Build a structured and scalable digital marketing function. · Establish clear team structures, responsibilities, and reporting systems. · Implement a consistent content and campaign planning process. · Create a reliable publishing cadence across all key marketing channels. · Improve alignment between SEO, content, email, influencer, and creative functions. · Increase organic traffic, customer retention, and online revenue. · Deliver measurable growth in e-commerce sales and profitability. · Create a marketing operating model that supports the long-term growth of Cake Craft. Why Join Cake Craft? · Opportunity to build and lead a digital marketing department from the ground up. · High level of ownership and autonomy. · Direct impact on business growth and strategy. · Work with one of the UK's leading e-commerce brands in the baking and cake decorating industry. · Career progression opportunities as the business scales. Location Requirement: This is a full-time office-based role. Candidates must be willing to work from either our London or Birmingham office.

No experience

Easy apply

Velora SF Limited

Hairdresser & Beautician

Location: Osterley, West London Position: Full-Time / Part-Time Salary: Competitive, depending on experience We are looking for a talented, friendly, and experienced Hairdresser and Beautician to join our professional ladies' beauty salon in the Osterley area of West London. The successful candidate will be passionate about the beauty industry, provide excellent customer service, and be confident in delivering high-quality hair and beauty treatments. Key Requirements The ideal candidate should have: • A minimum of 2 years' experience working in a professional salon, • A recognised Level 3 qualification in Hairdressing and/or Beauty Therapy, • Strong practical skills and knowledge of current hair and beauty techniques, • Excellent customer service and communication skills, • A professional, friendly, and reliable attitude, • The ability to work independently as well as part of a team, • A commitment to maintaining high standards of cleanliness, hygiene, and customer care Main Responsibilities Responsibilities will include: • Providing professional hairdressing services, including cutting, styling, colouring, and treatments, • Delivering a range of beauty treatments according to the candidate's skills and qualifications, • Consulting with clients to understand their needs and recommending suitable services, • Building and maintaining positive relationships with clients, • Maintaining a clean, safe, and welcoming salon environment, • Keeping up to date with current beauty and hair trends and techniques, • Supporting the day-to-day running of the salon and working effectively as part of the team Additional Requirements & Preferred Qualifications • The successful candidate must be able to provide satisfactory professional references, which will be checked before employment is confirmed., • Priority will be given to candidates who hold a recognised HydraFacial qualification and have proven experience providing HydraFacial treatments., • Candidates with additional relevant beauty therapy qualifications and specialist treatment experience will also be considered favourably. About the Candidate We are looking for someone who is professional, reliable, confident, and passionate about delivering excellent results and outstanding customer service. The ideal candidate will take pride in their work and contribute positively to the salon environment. If you are an experienced Hairdresser and Beautician looking to develop your career in a professional and friendly salon in Osterley, West London, we would love to hear from you. To apply, please send your CV, details of your qualifications and experience, and professional references.

Easy apply

Eminent Financial

Mortgage & Protection Adviser – Self-Employed Opportunity!

Mortgage & Protection Adviser – Self-Employed Opportunity Build Your Own Business. Own Your Time. Create Your Future. Are you ambitious, self motivated, and driven to succeed? Do you want the freedom of being your own boss while benefiting from exceptional training, ongoing support, and a clear career progression pathway? We are seeking motivated individuals to join our growing team as Self-Employed Mortgage & Protection Advisers. Whether you're already CeMAP qualified, newly qualified with no practical experience, or looking to enter the industry and gain your qualifications, we provide everything you need to build a successful and rewarding career. The Opportunity As a Self-Employed Mortgage & Protection Adviser, you'll help clients achieve their homeownership and financial goals through expert mortgage and protection advice. You will advise clients on: • Residential Mortgages, • Remortgages, • First-Time Buyer Mortgages, • Buy-to-Let Mortgages, • Life Insurance, • Critical Illness Cover, • Income Protection, • Family Protection Solutions With the flexibility of self-employment, you'll have complete control over your diary, your earnings, and the growth of your business. New to the Industry? Full Training & Support Provided For candidates who do not yet hold their CeMAP qualification, we provide: Structured training and development Mentoring from experienced advisers A clear pathway into mortgage and protection advice Already CeMAP Qualified but Lack Practical Experience? Many newly qualified advisers struggle to find a business willing to invest in their development. We specialise in turning qualified candidates into successful advisers through comprehensive hands-on training, including: Mortgage broking skills and real-world client advice Lender criteria knowledge and research Sourcing system training Compliance and regulatory guidance Fact-finding and recommendation processes Sales training and client conversion techniques Case packaging and submission Lead management and relationship building Business development and self-employed success strategies Ongoing coaching and mentoring What We Offer Self-employed opportunity with unlimited earning potential Freedom and flexibility to manage your own time Full training and continuous professional development Access to industry-leading systems and support Dedicated compliance guidance Experienced mentoring and business coaching A supportive environment designed to help you succeed The opportunity to build a valuable long-term business Clear Career Progression We don't just help advisers become successful mortgage and protection specialists—we help them build long-term careers in financial services. Successful advisers will have the opportunity to progress into becoming Financial Advisers, with support towards further qualifications, professional development, and advanced advice opportunities. This creates a genuine career pathway from: Mortgage & Protection Adviser Financial Adviser allowing you to expand your expertise, increase your earning potential, and provide clients with a broader range of financial planning solutions. Who We're Looking For We are seeking individuals who are: • Hungry for success, • Self-motivated and disciplined, • Entrepreneurial in mindset, • Professional and client-focused, • Strong communicators, • Ambitious and driven to achieve their goals, • Committed to personal and professional growth Experience in sales, estate agency, banking, recruitment, customer service, or financial services is advantageous but not essential. Why Join Us? This is more than just a role—it's an opportunity to build your own business with the backing, training, and support of an experienced and successful organisation. If you're looking for flexibility, unlimited earning potential, industry-leading development, and a clear pathway to becoming a Financial Adviser, we'd love to hear from you. Apply today and take the first step towards a rewarding career as a Self-Employed Mortgage & Protection Adviser.

Immediate start!

No experience

Easy apply

Customer success specialist jobs in LondonCreate job alerts

Popular jobs searches in London

Jobs by neighbourhood

Popular customer success specialist jobs locations