Customer support specialist jobs in Richmond - Page 2Create job alerts

Service Engineer - Plumbing & Electrics About the Role We are seeking a self-motivated, team-oriented Service Engineer to support a range of technical operations. This role involves both field-based and office-based responsibilities, with opportunities for travel and project involvement. Key Responsibilities • Conduct site surveys, • Carry out mechanical and electrical system installations, • Commission systems, • Perform planned and reactive maintenance, • Diagnose faults and carry out repairs, • Provide after-sales support, • Test and repair products, • Travel to sites, including overnight stays, • Participate in an on-call rota, • Complete office-based tasks and reporting, • Assist with project management A structured 3-month training and evaluation period will be provided, with a focus on specialist systems. Essential Skills & Experience • Experience as a field service supervisor (e.g. pumping systems, cooling systems, or similar technologies within construction environments), • Relevant professional qualifications in plumbing or electrical engineering, • Strong leadership skills, with the ability to work independently (SSSTS or SMSTS advantageous), • Highly motivated with a proactive approach to personal development, • Experience working within the building services industry, • Strong customer service and communication skills, • Competent in general computer use (e.g. MS Office), • Ability to read and interpret 2D and 3D technical drawings, • Experience with specialist water systems is advantageous but not essential, • Full valid manual driving licence (applicants must be over 25 for insurance purposes) Working Conditions & Benefits • 39-hour working week, • Pension scheme (after qualifying period), • 22 days annual leave plus bank holidays (including Christmas shutdown), • Company mobile phone provided, • Travel expenses covered, • Occasional working away from home required, • Participation in an on-call rota following training

A fantastic opportunity has arisen for an experienced Credit Controller to join a well-established UK market leader operating within a franchised network model. This role sits within the central finance function and plays a key part in supporting a nationwide network of franchise partners. Working closely with the Central Billing Manager, you'll take ownership of credit control activities across national and network accounts, helping to maintain strong cashflow while building trusted relationships with internal and external stakeholders. The Role You'll be responsible for the end-to-end management of customer accounts, combining day-to-day debt collection with month-end responsibilities in a fast-paced, structured environment. Key duties include: Proactive daily chasing of outstanding debt and resolution of both simple and complex queries Collecting debt on behalf of franchise partners for national and network accounts Cash allocation duties including bank statement processing and cashbook maintenance Processing customer card payments via the invoicing system Daily invoice release, ensuring accuracy of pricing and order references (PDF & EDI) Issuing monthly customer statements (PDF/Excel) Acting as a key point of contact for franchisees regarding debt collection Supporting accounts payable with regular payment runs and remittance advice Ad-hoc finance support as required✅ About You Minimum 2 years' experience in Credit Control Confident working with finance systems and ERP platforms (NetSuite highly desirable) Strong Excel skills and solid Microsoft Office knowledge Detail-focused with excellent problem-solving ability Highly organised, proactive, and comfortable working to tight deadlines Strong communication skills with the confidence to manage stakeholder relationships⭐ Why Apply? Join a stable, growing market leader High-visibility role within a collaborative finance team Exposure to a unique franchised business model Opportunity to add real value and develop long-term Interested? Apply directly or message for a confidential conversation. By applying you will be registered as a candidate with Marc Daniels Specialist Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your personal data. Marc Daniels Recruitment - Finance & Accounting Specialists

Work Patterns & Salary This is a single opportunity with two available work patterns — please select the one that suits your lifestyle: Option A — Monday to Friday • Salary: £29,000 – £35,000 depending on experience, • Location: Hounslow (West London), • Hours: Full time, permanent, • 20 days holiday pro rata + Bank Holidays | Workplace Pension Option B — Tuesday to Saturday (enhanced salary) • Salary: £29,000 – £38,000 depending on experience, • Location: Hounslow (Tuesday–Friday) | NW10 every Saturday, • Hours: Full time, permanent, • 20 days holiday pro rata + Bank Holidays | Workplace Pension The Company Our client is a multi-award-winning removals, relocation and storage company based in West London — and an award holder for Domestic Mover of the Year from the British Association of Removers. Completing over 1,000 domestic and commercial moves each year, they service everything from single-bedroom apartments to large estates and business relocations, with a strong reputation built on exceptional client care, operational excellence, and specialist logistics expertise. The Role As Move Manager, you will be the face of the business — the primary contact guiding clients from initial enquiry right through to completion. This is a varied and rewarding position that blends sales coordination, operational planning, and relationship management. You will work closely with the internal operations team, surveyors, and third-party suppliers to ensure every move is delivered seamlessly and to the highest standard. International moving experience would be a bonus, though not essential. Key Responsibilities • Handle incoming calls, emails and social media enquiries, identifying client needs and recommending appropriate services, • Convert enquiries into survey appointments (video, site or self-survey), optimising surveyor schedules, • Prepare and issue accurate quotations, including third-party rates, ensuring services are costed in line with profitability targets, • Follow up on quotations, address client queries, secure bookings and maintain the company database, • Act as the primary client liaison — coordinating between clients, operations, suppliers and internal departments, • Plan and coordinate all logistical requirements for moves, including third-party bookings such as contractors and parking, • Manage specialist requirements including delicate item handling, storage arrangements and complex logistics, • Proactively resolve issues and maintain clear, timely communication throughout the move lifecycle, • Maintain accurate records using the company database (Moveware), • Handle invoicing, monitor payments and gather post-move client feedback and reviews, • Manage ongoing client relationships including repeat business, storage queries and general enquiries, • Oversee storage operations — maintaining records, managing movements and producing final statements of account, • Support the sales team with appointment-making and quotation follow-ups as required, • Manage customer complaints professionally and efficiently About You You are a highly organised individual who thrives in a fast-paced, client-facing environment. You have strong attention to detail, excellent communication skills and the confidence to proactively upsell and promote a full range of services. We are looking for: • Previous Move Manager experience (Highly desirable but not essential), • International moving knowledge (advantageous), • Strong IT skills — experience with Moveware, a plus, • A proactive, solutions-focused attitude, • Excellent communication skills — written and verbal, • The ability to work independently and manage competing priorities, • Bright, motivated candidates willing to learn and develop — applications welcome even without direct experience

In a Nutshell… We have a fantastic opportunity for a Senior Technical Coordinator to join our team within Vistry West London, at our office in Ealing. As our Senior Technical Coordinator, you will be tasked with the control of the complete design process involving the management of consultants, liaison with the relevant statutory and local authorities and other internal and external stakeholders as necessary. To ensure the designs complies to all necessary legislation, associated standards and Vistry Group specification, policy, and procedures. We value in-person collaboration and team culture, but we're also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated. Let's cut to the chase, what's in it for you… Competitive basic salary and annual bonus Company car, car allowance or travel allowance Salary sacrifice car scheme available to all employees Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service 2 Volunteering days per annum Private medical insurance, with employee paid cover Enhanced maternity, paternity and adoption leave Competitive pension scheme through salary sacrifice Life assurance at 4 x your annual salary Share save and share incentive schemes Employee rewards portal with many more benefits…In return, what we would like from you… Behave in line with our company values - Integrity, Caring and Quality BTEC HND/HNC in Design, Construction or Civil Engineering. Extensive experience working within a technical role at a residential house builder. Good level of IT literacy with experience of AutoCAD, Outlook, Excel & Word. Proven ability in a Senior Technical Coordinator role of delivering design for projects on time, to budget and quality standards with high customer satisfaction results. Excellent organization and time management with ability to multitask. Commercially aware. Ability to make decisions within authority. Able to lead and work as a team member. Experienced in analysing problems and delivering solutions. Strong mathematical ability. Be able to design and interpret the designs and technical demands of others. Professional aptitude and appearance at all times. Strives for continuous improvement for the benefit of the company. Driven to achieve customer satisfaction. Able to work under pressure and accept criticism of work. Be able to work effectively in a team. Good level of communication skills, with the necessity to liaise with internal staff and external bodies. Be practical and methodical with good analytical skills. Embrace the company's core values. Willing to work extra to meet deadlines as and when the business needs require it.Desirable… Member of professional body e.g. ICE, CIAT, CIOB Principle Designer and associated Health and Safety training/ qualifications. CSCS card qualification. Use of Viewpoint drawing management system. Proficient use of Auto Cad. Management of technical fees and services cost to complete. Continued professional development and keeping up to date with changes within the industry.More about the Senior Technical Coordinator role… Manage multiple sites as agreed with the Technical Director/Manager from design stage to post completion, in line with delivery programme and key dates. Undertake the Principal Designer role as defined within the Construction Design & Management Regulation 2015 and completion of all necessary Health, Safety & Environmental documents, in line with Group Policy & procedures. Co-ordinate delivery of surveys & reports required for the development and manage associated requirements from design to completion. Manage the process of obtaining consultant fee proposals and formal appointment documents in accordance with Group procedures. Co-ordinate consultants to deliver the civil engineering designs including legal plans and the house type working drawing packs. Obtaining and collating all ancillary specialist drawings including hot water supply, heating, kitchen, stair, lintels, p.c. ground floors, and precast upper floors. Undertaking value engineering assessments and ensure buildability is considered. Co-ordinate submission of designs and securing technical approvals for agreements such as S104, S38 & S278 followed by timely completion of legal agreements. Co-ordinate utility designs and initial mains laying onto site, ensuring legal agreements completed in timely manner. Co-ordinate information and liaise with architects, civil and structural engineers, and landscape architects, ensuring consistency between various designs. Prepare all drawings and documents for engineering and superstructure elements for tender, followed by the construction issue and sales handover. Coordinate street naming with local authority, complete plot list and distribute internally and externally of the business. Where applicable obtaining Management Company quotations, reviewing, comparing, and providing the Sales & Technical Director with recommendation for appointments. Assist in production of Sales brochure, legal and sales handover meetings. Provide information for Housing Association contracts and attendance of progress meetings, Submission of all information to NHBC and obtaining approval of same, obtaining SAP Assessments together with PEA' and EPC's, Robust Standard Details and any other requirements. Attending and chairing Pre-Start Meetings and briefing all departments on matters related to the engineering and working drawings. Assist the Land, Planning & Development teams with advice during the land acquisition stage and assist in the information to discharge of planning conditions. To monitor and report technical & development fees including S106 obligations. Resolve all technical related queries including conducting site visits and site progress meetings as required. Attend departmental meetings as required. Chair predevelopment meetings with external consultants and internally within the business unit. Ensure all relevant stakeholders are kept informed.Finally, let's tell you a bit more about us… We build more than homes, we're making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you'll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we're a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach. Join us in making Vistry. #LI-HA1

Business Development Manager - North East My client supply windows and doors to the trade, this role is focussed on Business Development across Burnley, Leeds and Gateshead area. Previous product experience would be beneficial for this role. The company offer a competitive salary, car allowance and quarterly commission Job Purpose Working closely with the Branch Managers & Area Manager you will build relationships with and support allocated key accounts within your territory in order to build strong strategic relationships that allow maximised customer retention and deliver profitable sales growth through wallet share development. The second aspect of the role is to secure and grow new profitable and sustainable business by targeting and obtaining new window installer type customers for the branch network within the defined territory. The role is based externally and requires travel to and from customers working locations. Key Tasks • To develop a sales strategy to support and sales via the branches that ensures the attainment of Company sales goals and profitability in accordance with the Company’s objectives. • Working with the Branch Managers, Area Managers & Sales Director to action and deliver the sales growth plan to grow top line sales, whilst trading at targeted margin levels and working within authorisation levels. •To prepare & undertake action plans for the effective search of sales leads and prospects •To initiate and co-ordinate action plans to effectively drive and engage with prospects and sales leads. •To initiate and coordinate action plans to maintain & develop existing business and obtain new business from both prospects and existing customers. •To assist in the development and undertaking of sales & marketing initiatives as required •To maintain & grow the customer database and ensure that information is kept up-to-date and accurate •To maintain accurate records of all pricings, sales and activity reports to be submitted to the Sales Director •To arrange & manage appointments providing maximum time efficiency •To maximise profit and minimise expense in line with individual branches P&L’s •To minimise risk by ensuring credit facilities offered are in line with authorisation levels and that debt is proactively managed •To partner with operational and support function colleagues to develop branch specific plans •To work closely with Branch Managers in the area developing an understanding of competitors and pursue potential sales opportunities •To maintain a positive working environment that ensures a positive employee experience for staff and improve engagement levels •To deliver excellent customer service in line with the Company’s vision •To take responsibility for health & safety of staff & customers by ensuring a safe working environment and safe working practices •To work closely with branch managers in developing an understanding of competitors and pursue potential sales opportunities •To maintain a positive working environment that ensures a positive employee experience for staff and improve engagement levels •To deliver excellent customer service in line with the Company’s vision •To take responsibility for health & safety of staff & customers by ensuring a safe working environment and safe working practices Key Skills •Excellent Customer Service Skills •IT Literate •Solutions focused •Good Verbal and Written Communication •Decision Making •Planning Organising and Time Management •Building Relationships with Customers and Colleagues •Numeracy Literacy Skills •Data Analysis and Action Planning •Positive / Can Do Attitude Core Competencies •Leadership •Teamwork •Communication •Delivering Results •Ownership •Commercial Acumen •Customer Focus Person Specification Essential • GCSEs in English and Mathematics • Demonstrable numeracy and literacy skills • Product knowledge of windows and doors • Valid driving license Company Benefits 25 days holiday 39 hour working week Discount scheme Medicash Life Assurance Bupa Healthcare Technique-Recruitment Solutions Ltd is a proud equal opportunities employer, dedicated and specialist to the engineering and manufacturing industries. We work and support some of the most well-known companies in Norfolk and Suffolk. These vacancies are being advertised on behalf of Technique-Recruitment Solutions Ltd who are operating as an employment business and employment agency

Role: Hospital IDVA Based: West Middlesex Hospital (Hounslow) Rate: £29630 (Unqualified) or £31411 (Qualified) inc London Weighting Start Date: ASAP Duration: FTC - Maternity cover – November 2026 Hours: 37.5 hours Monday to Friday 9am – 5pm - Hybrid 1 day office, 1 day hospital, 3 days home Our client, a specialist charity is looking for a Hospital IDVA to join their team. Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? Synopsis of duties: Implement effective ways of working with victims and those supporting them to increase safety and reduce harm. Provide a high-quality, front-line service to victims of domestic abuse, delivering a premium service prioritised according to risk, primarily focusing on victim/survivors aged 16+ Work within a multi-agency framework consisting of the MARAC and local partnership responses to domestic abuse to keep safety central to all services for victims of domestic abuse. Be comfortable with running group training sessions and be willing and able to share your specialist knowledge with acute staff across the hospital. Have excellent communication skills, a proactive approach and the confidence to be able to influence the way in which this service is delivered are key. Please note that the successful applicant will be required to sign an honorary contract with the Hospital Trust in addition to their contract of employment.Essential Requirements Have a knowledge of help-seeking barriers and support needs of victims of domestic abuse (in heterosexual or same-sex relationships). Have a good understanding of domestic abuse including the impact of domestic abuse on victims and their children. Understand the principles of risk assessment, safety planning and risk management for victims of domestic abuse and their children Understand safeguarding issues, and the legal responsibilities surrounding these issues. Direct service delivery to victims of domestic abuse or other vulnerable people. Have excellent communication, negotiation and advocacy skills, both written and verbal when interacting with a range of agencies and individuals. Understand and be committed to equal opportunities and diversity issues in policy and practice. Have strong crisis management skills and the ability to deal with stressful and difficult situations. DBS on the update service Available immediatelySupporting Futures Consulting acts as both an employer and an agency

We are currently recruiting on behalf of our client for a Mobile SMART Repairer. This is an excellent opportunity for an experienced professional specialising in cosmetic repairs and SMART repair techniques to join a well-established national company operating across West London. The Mobile SMART Repairer role offers a chance to work outside the traditional workshop environment, providing vehicle cosmetic repairs at customers' locations.Our client values high-quality workmanship, excellent customer service, and attention to detail, offering ongoing support and development for their team members. Benefits: Competitive basic salary of £40,000, with an on-target earnings of £60,000 Monday to Friday working hours, with one Saturday per month Company van fully equipped for mobility Fuel card and mobile phone supplied 22 days holiday plus bank holidays Weekly pay Company pension scheme Discounts at high street retailers Critical illness cover and life assuranceDuties of a Mobile Smart Repairer: Conduct minor cosmetic repairs including paint spraying, dent repairs, and SMART repairs at customer locations Carry out bodywork repairs up to 30cm in diameter Travel efficiently across West London between job sites Provide excellent customer service throughout repairs Ensure all repair work meets quality standards and company specifications Maintain tools and equipment in optimal condition Accurately record and report all completed work Follow health and safety protocols at all timesRequirements of a Mobile Smart Repairer: Proven experience as a Mobile SMART Repairer or in cosmetic repairs, including paint and dent fix work Strong knowledge of water-based paints, 2K clear coats, and other relevant repair techniques Full UK driving licence and willingness to travel within West London Detail-oriented with a focus on quality and precision Motivated, reliable, and well-organised Excellent communication skills, confident in customer interactions Ability to work independently and as part of a team Proactive approach to safety and adherence to industry best practicesContact Ben Loft, Automotive Recruitment Specialist at Perfect Placement covering Twickenham and West London today to discover more about this fantastic Mobile Smart Repairer opportunity. Our team of Automotive Recruitment Consultants all share a passion for connecting talented individuals with leading motor trade businesses. So, if you are looking to advance your career and want to hear about more Motor Trade Jobs in your area, please contact us today

We have an exciting opportunity for a Senior Functional Specialist for our public sector client. This role sits within the Enterprise Systems team in the CIO function and is pivotal in ensuring the smooth operation of finance and procurement processes within D365 Finance & Operations. You will be the primary point of contact for functional support, incident resolution, and continuous service improvement. Working closely with finance, procurement, and project teams, youll help drive operational efficiency, maintain compliance, and support system enhancements. The role also involves collaboration with technical teams to manage escalations and ensure robust documentation and governance practices. Responsibilities: Support & Incident Management Serve as the primary point of contact for finance- and procurement-related issues in D365 F&O. Provide day-to-day assistance to finance, procurement, and project teams in using D365 effectively. Investigate, diagnose, and resolve functional incidents and service requests within agreed SLAs. Work with technical, development, and infrastructure teams to manage escalations and deliver permanent fixes. Log, document, and track issues through Azure DevOps and Freshservice Maintain functional knowledge base and support documentation. Maintain accurate configuration and business process documentation. Participate in post-incident reviews and continuous service improvement initiatives. About the Candidate: This is a great opportunity for someone with the right skills and passion to join the Enterprise Systems team within CIO. Were looking for a proactive and detail-oriented D365 Finance & Operations Functional Consultant with a passion for support and service excellence. Youll bring strong functional expertise across core finance and procurement modules, along with experience in incident management and system testing. Your ability to bridge the gap between business and IT teams will be key to your success. If you thrive in a collaborative environment and are committed to continuous improvement, this is a great opportunity to make a meaningful impact. Essential Skills Required: Functional Expertise Proven experience as a D365 Finance & Operations Functional Consultant, preferably in a support or managed service capacity. Experience providing postgo-live support in D365 environment. Strong functional knowledge across: General Ledger (GL): journal management, allocations, financial dimensions, posting profiles Accounts Payable (AP): vendor invoices, payments, settlements, workflows Accounts Receivable (AR): customer invoicing, cash receipts, collections Credit & Collections: collection letters, aging, interest notes, customer credit management Fixed Assets (FA): capitalization, depreciation, impairment, disposals Procurement & Sourcing: purchase requisitions, purchase orders, approvals, vendor collaboration Project Management & Accounting (PMA): project setup, WBS, funding, cost control, revenue recognition, and research grant tracking Experience supporting month-end / year-end processes,budgeting, and reporting. Support design and testing of small enhancements, workflows, and configuration changes. Participate in Microsoft update testing (monthly service updates / regression testing). Support Experience Working knowledge of ITIL processes (incident, problem, and change management). Use of LCS and Azure DevOps and Fresh service for ticket management, testing, and deployment tracking. Experience managing functional testing cycles for system updates and hotfixes. Familiarity with compliance and reporting obligations tied to funded research projects. Ability to bridge the gap between finance teams, research operations, and IT. Desirable Skills & Experience: Microsoft Certified: Dynamics 365 Finance Functional Consultant Associate (MB-310). Familiarity with Power BI,Power Platform, and Excel add-ins for reporting. Experience with multi-currency configurations. Knowledge of security roles,segregation of duties, and workflow approval hierarchies. Exposure to D365 Supply Chain Management (SCM) integration points. Understanding of data management framework Prior experience supporting finance systems within public sector, higher education, or research institutions West London, Hybrid working. TPBN1_UKTJ

Our client, a reputable car dealership group based in Roehampton, South London, is seeking a skilled Vehicle Technician to join their professional team. This is an excellent opportunity for an ambitious technician looking to advance their career within a well-established dealership that values technical expertise and offers clear progression pathways. The Vehicle Technician role involves working in a friendly, modern workshop environment, providing high-quality service and diagnostics across a diverse range of vehicle brands. Benefits: Competitive basic salary of circa £38,000, with an OTE up to £45,000 Private pension scheme with NEST 20 days holiday plus bank holidays Regular training and development programmes to support career progression towards Master Technician status Bonuses and incentives based on productivity and performance Monday to Friday working hours, with Saturday mornings on a rota Supportive workshop environment with a focus on quality and customer satisfaction Convenient location close to Roehampton, facilitating easy commuteDuties of a Vehicle Technician: Perform routine vehicle servicing and repairs in accordance with manufacturer specifications Conduct fault diagnosis and clearance utilizing diagnostic tools and equipment Maintain accurate work records, including parts used and repairs carried out Work efficiently to meet daily productivity targets within a busy workshop Assist in mentoring junior technicians to support team development Uphold high standards of quality and customer service at all times Identify additional work opportunities through effective vehicle inspectionsRequirements: Proven experience as a Vehicle Technician within a dealership or automotive workshop Relevant qualifications such as NVQ Level 3 or equivalent Strong understanding of vehicle systems, diagnostics, and repair procedures Proficient in the use of diagnostic tools, including manufacturer-specific equipment IT literate and familiar with diagnostic software Ambitious with a desire to progress towards Master Technician status Reliable, proactive, and able to work effectively independently and as part of a teamIf you are a dedicated Vehicle Technician eager to enhance your skills in a professional setting with advancement opportunities, we would be pleased to hear from you. This role offers a structured environment where your expertise is valued, and your career growth is supported. Contact Alex Perrin, Automotive Recruitment Specialist at Perfect Placement covering Roehampton and South London, today to discover more about this fantastic Vehicle Technician opportunity. Our team of Automotive Recruitment Consultants all share a passion for finding our jobseekers the best jobs in the Automotive Industry. So, if you are looking to improve your career and want to hear about more Motor Trade jobs in your local area, please contact us today

We are working with Private Rental Developer who are in the process of setting up their Residential Service Hub in the North West London area. They have around 400 high quality properties under management with a strong long-term growth strategy and the funds to complete these. They are looking to add around 1000 properties annually, currently initially focusing on the Home Counties. They have a need for a Resident Services Lead to support tenants with their queries and resolve issues, supporting them from when they first move in. Working closely with property managers, operational teams and on-site staff, you will help ensure enquiries, maintenance requests and resident communications are handled consistently across the portfolio. You will also support the effective use of systems and contribute to maintaining strong service standards as the portfolio continues to grow, giving you the opportunity to grow with the business. You will: Resident Enquiries & Communication* Act as a first point of contact for resident enquiries across phone, email and digital platforms.* Provide clear and timely responses, making sure queries are followed through to resolution.* Log and manage enquiries and service requests within property management or CRM systems. Complaints Management* Manage resident complaints, ensuring they are recorded, investigated and resolved in line with company procedures.* Maintain accurate records.* Escalate more complex or sensitive issues where needed.* Ensure complaint handling complies with data protection requirements and ICO guidance. Operational Coordination* Coordinate resident service requests with property managers and contractors.* Support the management of maintenance requests and operational service queries.* Act as the link between residents and internal teams to make sure issues are picked up and resolved efficiently.* Maintain accurate records of resident communications and service requests. Resident Experience* Support the delivery of a consistent and positive resident experience across the portfolio.* Assist with resident engagement initiatives and community activities where required* Engage with Residents prior to their move in day to coordinate a seamless move in process and when they move out. Systems & Administration* Use operational systems to track enquiries, complaints and service requests.* Keep resident information and service records are accurate and up to date.* Support service monitoring by maintaining accurate data and assisting with performance tracking where required. You will have:* Relevant qualification or equivalent experience in customer service, housing, property management, hospitality or business administration.* Experience handling resident or customer enquiries and complaints, including investigation and resolution.* Experience using CRM systems, property management systems and Microsoft Office What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Production Planning Engineer Location: Isleworth / West London Salary: Competitive, depending on experience Job Type: Permanent, Full-Time We’re working with a well-established precision engineering business supplying high-spec components into the aerospace sector, and they’re now looking to bring in an experienced Production Planning Engineer to support their growing operation. This is a key position within the business, responsible for planning and coordinating production across a range of machining and gear-cutting processes, ensuring jobs move efficiently through the shop floor and customer deadlines are met. This would suit someone with previous planning experience in a precision machining, aerospace, gear cutting, or complex manufacturing environment who understands how to manage workflow, capacity, subcontract processes, and bottlenecks in a fast-paced production setting. Key responsibilities: • Create and maintain detailed production schedules across multiple departments, • Plan workflow across CNC turning, milling, gear cutting, grinding, inspection and subcontract processes, • Manage priorities, urgent jobs and bottlenecks to keep production moving, • Work closely with shop floor supervisors, procurement, quality and operations, • Monitor WIP and adjust plans based on machine capacity, delays, breakdowns or changing customer demand, • Maintain routing, lead times and capacity data within the ERP/MRP system, • Support on-time delivery performance and continuous improvement across planning and flow, • Provide realistic lead time and scheduling input where required What we’re looking for: • Previous experience in production planning within a precision engineering or machining environment, • Strong understanding of multi-stage manufacturing processes, • Experience planning around capacity constraints, machine availability and complex routings, • Knowledge of subcontract services such as heat treatment, coating or finishing, • Comfortable working with ERP/MRP systems and production data, • Good understanding of engineering drawings, process routes and manufacturing workflow, • Strong communication skills and the ability to coordinate across multiple departments, • Confident using Excel / Microsoft 365 Desirable: • Experience within aerospace, gear manufacturing or other highly regulated engineering sectors, • HNC / HND / Degree in Engineering, Manufacturing or Operations, • Planning or inventory-related qualifications Why apply? • Join a specialist engineering company producing high-precision components, • Work in a varied planning role with real impact on operations and delivery performance, • Be part of a business supplying into demanding aerospace environments, • Opportunity to contribute to process improvement and long-term growth If you have experience in production planning within engineering or manufacturing and want to hear more, apply today for a confidential discussion

Escalator Engineer Escalator Repair, Escalator Service Escalator Industry Notting Hill, Central London Basic Salary: £60,000 - £65,000 Additional Earnings: standby allowance, money per callout, attractive overtime rates Benefits: 25 days holiday, pension, specialist tools, NVQ 4 progression after probationary period, lift insurance, gym membership, health insurance Shifts: 4 nights/week, 10-hour shifts. Marmon Lift Recruitment is now looking for a resident Escalator Engineer— Service, Repair & Callout for a well-known Lift and Escalator Engineering Company in Central London. This role is perfect for an experienced Escalator Engineer with a solid background in escalator repair and servicing who doesn’t mind working nights at a static site. Commutable from: Shepherd’s Bush, Notting Hill, Paddington, Kensington, Ealing, Brixton, Camden, Wembley, Richmond, Hammersmith Ideal Escalator Engineer Candidate: NVQ 3 Escalator Engineering - Essential Full, clean driving license - Essential 2 years of experience as an Escalator Engineer, familiar with an on-call rota Confident in managing your own repair works, repairing escalators on a range of manufacturers You live a commutable distance from Central London Key Responsibilities - Escalator Engineer: Escalator breakdown and repairs all types of packages in the company portfolio Complete routine servicing and maintenance across a static site. Report broken down machinery or equipment promptly and proactively flag faulty equipment to your repairs manager/ repairs department, requesting additional support where necessary Liaise directly with the customer whilst on site and build a good working relationship Adhere to the company's health and safety policies at all times. Apply to this Escalator Engineer Position For a confidential conversation, call (phone number removed) (Monday–Friday) Ping us your CV by email. At Marmon Lift Recruitment, we focus on understanding what matters most to you and representing your best interests throughout the recruitment process

Refrigeration Service Engineer - Middlesex Up to £48,000 Basic + London Weighting + Excellent Benefits Package + Training We are currently looking for a Refrigeration Service Engineer to join a respected and expanding refrigeration specialist covering Middlesex and the surrounding areas. This opportunity is ideal for both experienced engineers and junior retail refrigeration engineers looking to further develop their skills, with full training and ongoing support provided for the right candidate. The Role Working across a regional portfolio of commercial sites, you will carry out planned maintenance, fault finding and reactive repairs on a range of commercial refrigeration systems. This is a mobile position, so a full UK driving licence is essential. Key Responsibilities Attending breakdowns and service calls across the region Carrying out planned preventative maintenance Diagnosing and repairing refrigeration faults Maintaining high standards of health & safety and customer service Completing all relevant paperwork electronicallyRequirements Experience working within refrigeration or retail refrigeration Valid F-Gas certification Full UK driving licence Good fault-finding and problem-solving skills Positive attitude and willingness to learnWhat's on Offer Basic salary up to £48,000 + LWA + plus standby allowance Full training provided for less experienced retail refrigeration engineers Door-to-door travel pay Overtime paid at enhanced rates Double time on Sundays and Bank Holidays 1 in 4 call out rota Pension scheme Company van and fuel card 33 days holiday Genuine progression opportunitiesThis is a fantastic opportunity to join a business that values its engineers, offers strong earning potential and provides clear routes for career progression. Keywords: Refrigeration Engineer, Retail Refrigeration Engineer, Refrigeration Technician, Service Engineer, Commercial Refrigeration, F-Gas Engineer, Field Service Engineer, Refrigeration Maintenance Engineer Refrigeration Engineer - Middlesex Retail Refrigeration Engineer - Engineering Commercial Refrigeration Engineer - Twickenham Calibre Search promote equality in the workplace and we welcome applications from all suitably skilled or qualified candidates regardless of their sex, race, disability, religion/beliefs, sexual orientation or age. We act as both an employment agency and employment business

Are you a Psychology graduate (or early in your career) looking to apply your knowledge in a meaningful, real-world role? Join one of the UK’s largest charities and help people improve their mental health by supporting them into work. We’re recruiting for roles across Ealing, Hammersmith & Fulham, and Brent. The Role: You’ll train as an IPS (Individual Placement and Support) Employment Specialist—an evidence-based, clinically-informed model that helps people with mental health conditions into employment. This is not a therapy role; your focus is on supporting people into work, a key part of recovery. You’ll manage a caseload of around 25 people, deliver 1:1 support (CVs, job search, interviews, in-work support), work alongside NHS teams, Jobcentres, and local partners, and engage employers to create job opportunities. This is a community-based role (no office/home working), meeting people across local sites. You’ll be working with vulnerable individuals, many of whom may have experienced significant challenges in their lives, so the charity classifies this as a high-risk environment. There will be safeguarding incidents to manage as part of the role. It’s a challenging, community-based role where you’ll be managing your own diary, working to targets, and juggling multiple priorities. Full training and ongoing support are provided, and while there is a high level of lone working, check-in systems are in place to ensure your safety. Being organised, resilient, and able to manage your own wellbeing is key. Training: Full IPS training provided, including online learning, shadowing, and ongoing support from your Team Leader. This is a practical, real-world role where you’ll gain direct experience supporting people with mental health needs, and a chance to build a career in the employment support space. What We’re Looking For: Either experience supporting vulnerable people (paid or voluntary) or 12+ months in a target-driven role (e.g. sales, recruitment, customer service), plus strong communication skills, empathy, and the ability to work independently. Details: Full-time, Mon–Fri (9–5). Community-based (no home working). Interviews: 18th May (in person). Start within 2–6 weeks from offer (not suitable for Sept starters)

A well-established and award-winning UK travel specialist is seeking an experienced North America Travel Expert to join its tailor-made sales team. This is an exciting opportunity for someone passionate about North America, who enjoys designing bespoke, high-quality travel experiences and delivering exceptional customer service. You will be joining a supportive, sociable, and ambitious travel company known for its strong culture, excellent staff retention, and commitment to destination expertise. Role Overview As a North America Travel Expert, you will act as the primary point of contact for clients from enquiry through to return from travel. Using your destination knowledge and travel experience, you will design and sell tailor-made and group holidays across North America. You will be responsible for creating inspiring itineraries that exceed client expectations, turning enquiries into bookings and delivering a seamless customer journey. Key Responsibilities Handle tailor-made and group travel enquiries via phone, email, and occasional face-to-face events Design and cost bespoke holiday itineraries tailored to client needs and budgets Manage the full sales process from initial enquiry through to booking confirmation and travel completion Book flights, accommodation, excursions, and transport with global suppliers and partners Ensure accuracy of supplier confirmations and all booking details Take full ownership of bookings including documentation and after-sales care Deliver excellent customer service and achieve sales targets and KPIs Maintain and develop destination and product knowledge through training and research Participate in educational trips to North America to gain first-hand experience Collaborate with colleagues and support shared workload during busy periods Contribute to marketing and product development through feedback, trip reports, and content ideas Requirements Essential: Experience in travel sales, ideally in tailor-made or group travel Strong knowledge and passion for North America (first-hand travel experience preferred) Excellent written and verbal communication skills Strong customer service focus with the ability to build rapport quickly Target-driven and commercially aware Highly organised with strong attention to detail Ability to manage multiple priorities in a fast-paced environment Resilient, proactive, and solution-focused approach to salesDesirable: Experience using travel booking systems or CRM platforms Previous experience working towards sales targets Additional destination knowledge of Latin America Package & Benefits Competitive basic salary + uncapped commission + performance bonus 28 days annual leave (including bank holidays, increasing with service) Hybrid working model (3 days office / 2 days home) Standard working hours: Monday-Friday, 9:00am-5:30pm (1-hour lunch) Occasional Saturday work with time off in lieu Regular educational trips to North America How to Apply If you have a passion for North America, strong travel sales experience, and a desire to create unforgettable journeys for clients, please submit your CV and a short cover letter online outlining your suitability for the role

Reporting to – PPM Contracts Manager Working Hours: Mon – Fri, 8am – 5pm Probation Period: 6 months Job Type: Full Time, Permanent Job Location: Various Sites Start Date: Immediate Scope • To carry out planned preventative maintenance, reactive callouts and minor projects on all associated equipment, general fault finding and repairs to assets and services, • To maintain up to date records of all work carried out on plant and equipment within the site manuals both hard copy files and electronically, • To participate within an out of normal working hours emergency call out rota and be flexible outside of core working hours, • To maintain effective working relationships with colleague’s clients, customers and work as part of the EWC Team, • To deal courteously with clients, customers and the general public to maintain and enhance the reputation of EWC, • To continually demonstrate an understanding and commitment to customer care, • To ensure clear communication with customers, line management and office support staff See full job description for more information Knowledge • Fault finding, rectification, planned maintenance of split systems, multi systems and VRV systems. service chillers, pumps and all associated chilled water pipework, air handling units, ventilation systems, VRV, VRF, multi and split type air conditioning units, stand-alone/close control units, dry air coolers controls & panels., • Sound knowledge of Health and Safety Legislation, Safe Systems of Work and contingency planning, • Ability to interpret from drawings, instructions and specifications, • Good communicator, verbally and written, and have a good level of computer literacy and working knowledge of IT systems and packages that include MSN Office, Outlook & Internet Explorer., • Self-motivated with the ability to make decisions and resolve problems within clearly defined parameters CRITERIA (E = Essential D = Desirable) • NVQ Level 2/3 (C&G) Heating and Ventilating – Industrial and Commercial Installation (6188-30) or Heating and Ventilating – Ductwork Installation (6188-31) or Planned and Reactive Maintenance on Heating and Ventilating Systems (6188-32) or equivalent (E), • NVQ Level 2/3 in Refrigeration and Air Conditioning/City & Guilds 2079 – Handling Refrigerants or F-Gas (Category I) certification (D), • Fault finding, rectification and planned maintenance experience. (E), • Full driving licence (UK (E)), • Knowledge Skills Requirements: – Sound knowledge of Health and Safety Legislation, Safe Systems of Work and contingency planning (E), • Ability to interpret from drawings, instructions and specifications (E), • Good communicator, verbally and written, and have a good level of computer literacy and working knowledge of IT systems and packages that include MSN Office, Outlook & Internet Explorer. (E), • Self-motivated with the ability to make decisions and resolve problems within clearly defined parameters. (E), • Substantial practical experience: – have experience of mechanical services, plumbing and heating maintenance on domestic/industrial/commercial systems.(D), • Also experience of mechanical maintenance and repairs. (D), • Enhanced DBS – Can be arranged (D), • Confined Space (D), • City & Guilds 2365 or 2357 in Electrical Installation or equivalent (D) Skills • Substantial practical experience required: maintenance in a domestic/industrial/commercial scenario., • Must have relevant mechanical qualifications., • To always present a professional image: onsite, in the office and to clients., • Ability to apply basic problem-solving skills to a variety of situations., • Full, Clean driving licence that enables the person to drive in the UK., • Ability to establish good relationships with internal and external team members., • Good levels of verbal and written communication skills. Other • The ability to travel to a range of sites., • Appreciation that there might be out of hours working, agreed in advance. Duties • Planning and undertaking scheduled maintenance, • Responding to breakdowns, • Diagnosing faults, • Repairing equipment, • Supervising engineering apprentices, • Obtaining specialist components, fixtures or fittings, • Maintaining accurate records, • Ensuring compliance with company/health and safety legislation, • Creating maintenance procedures, • Managing van stocks of supplies and equipment, • Out of Hours Rota ‘on-call’ work, • To develop an extensive knowledge of mechanical, electrical building services and a good understanding of their interfaces with general building works associated with them., • To gain knowledge of the EWC employee’s handbook, EWC policies and processes and EWC ISO system of works. Equal Opportunities East West Connect Ltd is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on age, race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristics. This policy applies to all employment practices within the organisation, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training and apprenticeship. East West Connect makes hiring decisions based on qualifications, merit and business needs at the time

Working as a Customer Service Assistant for an exciting startup company launching a new business to business (B2B) marketplace / supply chain technology platform to its industry and looking to scale up swiftly. A fantastic opportunity to grow with the organisation! Available immediately, working Monday to Friday with no evenings / weekends needed. Possible opportunity to move to a permanent position if launch goes well and your performance is excellent. Hours & Shifts: Monday to Friday 9am-5pm (35 hours per week) Pay Rate: £17.03 per hour As a Customer Services Assistant you will be working in their offices based near Imperial Wharf station (SW6 area). You will be the first point of contact for buyers and suppliers, ensuring they receive timely, accurate, and helpful support. You will be assisting with day-to-day enquiries, troubleshooting issues, and guiding users through the platform to ensure a smooth and satisfying experience. You will be responsible for: Dealing with customers via email, phone, webchat, WhatsApp and other communication channels Assisting buyers and suppliers with platform navigation, order placement, payment questions, and account issues Ensuring issues are resolved efficiently and accurately Working with other teams to provide successful resolutions Providing feedback from customers to help improve platform features and service processes Supporting onboarding activities for new buyers and suppliers, ensuring they have a positive first experience Maintaining up-to-date knowledge of platform functionality, policies, and promotions Contributing to the development of FAQs, guides, and self-service resources for customers We are really keen to hear from applicants with the following: Previous experience working as a Customer Service Assistant in an office-based setting, ideally with B2B experience Friendly, patient, and detail-oriented communicator who enjoys helping people Ability to thrive in fast-paced environments Comfortable using digital platforms, and excited to play a key role in supporting a growing B2B marketplace APPLY NOW FOR THIS CUSTOMER SERVICE ASSISTANT ROLE! Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Business for this vacancy

Are you a graduate or early in your career and want a role where you can genuinely make a difference? Join one of the UK’s largest charities and support people with mental health or physical health challenges back into work. The role: You’ll train as an IPS Employment Specialist, supporting people in the community to find and sustain employment. Manage a caseload of ~25 participants Deliver 1:1 support (CVs, job search, interview prep, in-work support) Work alongside NHS teams, Jobcentres, and local partners Engage employers to create job opportunities There are vacancies in Ealing, Brent and HillingdonThis is a community-based role (no office or home working). You’ll work across partner sites such as Job Centres, council offices, and NHS services. Important to know: You’ll be working with vulnerable individuals, many of whom have experienced significant challenges. The charity classifies this as a high-risk environment, and safeguarding is a key part of the role—you may encounter safeguarding concerns in your day-to-day work. It’s a challenging role where you’ll manage your own diary, work to targets, and juggle multiple priorities. There is a high level of lone working, but check-in systems are in place to support your safety. Being organised, resilient, and able to manage your own wellbeing is essential. Training & development: Full IPS training is provided, including online learning, shadowing, and ongoing support from your Team Leader. This is a practical, real-world role where you’ll gain hands-on experience supporting people with mental health needs, and build a career in the employment support sector. What we’re looking for: You don’t need direct experience, but you should have one of the following: Experience supporting vulnerable people (paid or voluntary), or 12+ months in a target-driven role (e.g. sales, recruitment, customer service)You’ll also need strong communication skills, empathy, and confidence working independently. Details: Full-time, permanent (Mon–Fri, 9am–5pm) Community-based (no home working) Interviews: 18th May (in person) Start: 2–6 weeks from offer (not suitable for September starts)

About The Role Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career, with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in afriendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? Rail and Aviation - Our Rail & Aviation team works across a wide range of specialist civil, mechanical and electrical engineering works including major international airports, regional airports and RAF airfields. Want to come and be a part of it? What will you be doing? Key Responsibilities Determine pricing requirements from client documentation. Understand contractual implications and operation. Take responsibility, under minimum supervision, for bid preparation, completion, and submission for both the private and public sector. Take off quantities and prepare formal BOQ in associated estimating software, preferably Causeway. Prepare accurate sustainable estimates/tenders and target costs. Assist and challenge operational solution and programme. Build up formal cost estimates through a mixture of first principles people, equipment, materials and subcontract costs in accordance with project and client requirements. Prepare and manage supply chain enquiries, compare and resolve quotations. Assess and cost project risks and opportunities. Understand current market prices and conditions, and benchmark our solutions to minimise risk and increase success. Prepare summary papers for governance review. Adherence to M Group policies and procedures. Provide formal project handover to commercial and operational teams. Attend site visits as and when required for tender preparation. Interpret project requirements and provide accurate cost estimates for temporary works. Review project and Client specifications, identify inconsistencies and communicate with Client to clarify requirements. Develop prices for preliminaries and overhead costs. Take ownership of any post tender clarifications, including post tender negotiations (pricing submission only) and collaborate with designated teams. Provide estimators with the technical expertise they need to strengthen and support their bids. What youll bring Demonstrable Civil Engineering experience of 5+ years preferably in Rail environment. Previous relevant estimating experience. Demonstrable take off and BOQ production experience. Degree/HNC qualified in Civil Engineering, Construction, Quantity Surveying or similar. Good understanding of the NEC suite of contracts. Ability to work efficiently with other members of the team. Particular attention to detail with good project management skills. Ability to hit tight deadlines under pressure. Ability to communicate at all levels, both verbally and written. Experience of using estimating software (preferably Causeway), and strong Excel / general IT skills. Ability to travel as and when required. Whats in it for you? We offer a range of benefits designed to support your life in and outside of work, some of which include; Matched or contributorypension scheme Employee Assistance Programme Access to Mental Health First Aiders My Rewards portal, access to 1000s retail discounts Life Assurance Cycle to work scheme Enhanced maternity or paternity leave Reward and recognition scheme Online GP Service, 24 hours a day, 365 days a year In addition, this role offers; Discretionary bonus scheme Recommend a friend get rewarded for introducing people to us! Please note: Occasionally, we may close job adverts before the stated closing date. Wedencourage you to apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3 rd party background checks as part of our hiring process.Some of our roles require drug and alcohol testing as part of our induction. #MGroupR&A INDSTA TPBN1_UKTJ

Reporting to – Head of Mechanical Maintenance Working Hours: Mon – Fri, 8am – 5pm Probation Period: 6 months Job Type: Full Time, Permanent Job Location: Various Sites & Head Office Start Date: Immediate SCOPE 1. To provide leadership and technical oversight within the Water Services department, with a primary focus on statutory L8 compliance, water hygiene, plumbing, drainage and pump maintenance safety management., 2. East West Connect provide Building Services Maintenance (Reactive, Planned Preventative and Small Works) across RVAC, Gas/Heating, Water Services, Fire & Security and Electrical Compliance., 3. This role supports continued company growth and service quality by ensuring safe, compliant and efficient delivery of all water‑related works. KNOWLEDGE, COMPETENCY REQUIREMENTS 1. Prior knowledge of company policies and procedures for delivering safe and compliant water services in commercial and domestic environments (E), 2. Experience working within an employer’s integrated management system (D), 3. HNC/HND Building Services or Mechanical Engineering – NVQ Level 5 or above (E), 4. Experience with CAFM/CMMS (D), 5. Knowledge of SFG20 maintenance schedules (D), 6. Commercial H&S Awareness Course (D), 7. Full clean driving licence (E) This section provides guidance on competency requirements for the Water Services Manager responsible for delivery and compliance across water systems (water hygiene, closed-loop water quality, pumps, LTHW/LTHH interfaces, domestic and commercial plumbing systems, soil/vent and drainage). Competence should be evidenced through qualifications, relevant experience, and demonstrable ability to plan, supervise, assure and report compliant works. Statutory compliance & water hygiene (ACOP L8 / HSG274 / BS 8580) • Understands legal duties and roles (Duty holder/Responsible Person/Authorised Person as applicable), and can support governance for ACOP L8, HSG274 Parts 1–3 and BS 8580-1 requirements., • Can implement and maintain a Written Scheme of Control: task schedules, responsible persons, escalation routes, corrective actions and record-keeping., • Can review/quality-check legionella risk assessments, schematics, asset registers and logbooks; identify gaps and drive closure., • Can manage monitoring regimes (temperatures, flushing, inspections, tank checks, TMV checks) and interpret results to prioritise remedials., • Understands sampling strategy and actions (e.g., legionella, TVC) including liaison with UKAS labs and applying appropriate corrective controls., • Can plan and supervise remedial works (tanks, calorifiers, dead-legs, insulation, blending valves, pipework alterations) ensuring verification and revalidation., • Can lead/participate in internal audits and client audits; produce evidence packs and close out non-conformances., • Can manage incidents (positive samples, loss of control, contamination) with clear containment, communications and documented lessons learned. Closed-loop water quality (LTHW/LTHH & sealed systems) • Understands closed-loop system purpose and common failure modes (corrosion, scaling, microbiological growth, air ingress, fouling) and the impact on plant efficiency and asset life., • Can specify and manage water treatment regimes (inhibitors/biocides as applicable), sampling frequency, target parameters and reporting., • Can interpret water analysis results (e.g., pH, conductivity/TDS, inhibitor residual, iron/copper, microbiological indicators where applicable) and initiate corrective actions., • Can plan and oversee cleaning/flushing activities (power flush, side-stream filtration, chemical clean) including method statements, waste handling and reinstatement testing., • Understands interfaces with LTHW/LTHH plant (boilers, heat exchangers, pressurisation units, expansion vessels, air/dirt separators) and can coordinate works to minimise operational risk., • Can manage specialist subcontractors and verify deliverables (pre/post samples, certificates, commissioning sheets). Pumps, booster sets & pressurisation systems • Working knowledge of common pump systems: domestic boosters/pressurisation, circulation pumps, sump/effluent pumps, macerators, condensate pumps and associated controls., • Can plan PPM and reactive response: set-point checks, vibration/noise checks, seal/bearing indicators, strainers, non-returns, isolation valves and control panel alarms., • Can coordinate safe isolations (electrical and hydraulic), drain-down/refill, venting and functional testing/commissioning., • Can oversee troubleshooting and ensure evidence-based repairs (fault codes, trend data, flow/pressure checks)., • Can manage specialist OEM/subcontractor support and validate handover documentation (test results, settings, photos, certificates). Domestic & commercial plumbing systems (hot/cold water) • Understands hot and cold water distribution principles in domestic and commercial buildings, including storage, recirculation and temperature control., • Working knowledge of Water Supply (Water Fittings) Regulations/Byelaws, backflow prevention (air gaps, RPZ where applicable), and good practice installation standards., • Can manage TMV lifecycle: selection/fit-for-purpose, routine testing, fail-safe checks, servicing and documentation., • Can plan and supervise installation/modification works: isolation strategy, phased shutdowns, commissioning, disinfection/chlorination where required, and reinstatement verification., • Can assess defects and risks (dead legs, stagnation risk, scalding risk, cross-connections, inadequate insulation) and produce remedial plans and quotations. Soil, vent & drainage systems • Understands soil and vent principles, traps/seals, venting, odour issues and common failure modes in above/below ground drainage., • Can manage planned and reactive drainage works including jetting, descaling, root ingress treatment, minor repairs and renewal planning., • Can interpret CCTV survey outputs and translate findings into remedial scope, priority and costed plans., • Understands environmental and H&S controls relevant to drainage works (waste handling, contamination risks, COSHH, and confined spaces awareness where applicable). Project / contract management (delivery, commercial & governance) • Can define scope from surveys/specifications, develop method of delivery, and produce programmes that protect statutory compliance and site operations., • Competent in procurement and subcontractor management: pre-start reviews, competence checks, RAMS review, supervision, and performance management., • Can control cost, labour and materials; produce accurate quotations; manage approvals, purchase orders and invoicing inputs., • Understands change control: identifying variations, pricing, client sign-off, and maintaining a clear audit trail., • Can manage risk and dependencies (access, isolations, permits, shutdown windows, customer impact) and coordinate stakeholders., • Can produce client-ready deliverables: reports, certificates, O&M information (where required), commissioning records and compliance evidence packs. Leadership, competence assurance & quality • Can supervise multiple workstreams while maintaining quality, safety and compliance; knows when to escalate technical risk., • Can set and maintain a competency matrix for engineers and subcontractors (water hygiene, plumbing, pumps, drainage), including refresher intervals and evidence control., • Can carry out technical and documentation QA checks (service sheets, logbooks, photos, certificates) and reduce rework/returns., • Can coach and develop team members through site visits, toolbox talks (supplementary) and targeted training plans., • Can monitor performance against KPIs/SLA and lead corrective actions for recurring defects and non-conformances. Health, safety & environmental competence (water-related works) • Can review and implement RAMS and site permits relevant to water works (e.g., isolations, hot works where applicable, working at height, plantrooms, lone working)., • Understands COSHH principles for water treatment chemicals and can ensure safe storage, dosing, handling and waste disposal arrangements., • Can ensure safe system of work for drain-down/refill, disinfection, sampling and access to tanks/voids/risers (including confined spaces awareness where applicable)., • Can investigate incidents/near misses and implement corrective actions through the IMS. Typical evidence (minimum/desired) Essential evidence: demonstrable experience managing compliant water services delivery in occupied buildings; proven ability to manage subcontractors and control quality/compliance records; strong working knowledge of ACOP L8 and HSG274 requirements; competent report writing and client communication. Typically desired (role dependent): recognised water hygiene/legionella qualification (e.g., City & Guilds/LCA/WMSoc pathway), plumbing qualification (NVQ L2/3) and/or relevant building services qualification; demonstrable experience managing closed-loop water treatment and pump/pressurisation systems; WRAS knowledge/certification. CPD: maintains ongoing CPD covering water hygiene compliance, water treatment/closed systems, and relevant H&S/commercial contract management topics. DUTIES Team Leadership & Management • Lead a team of Plumbers, Water Hygiene Technicians, Pump Engineers and Drainage Engineers to deliver safe, compliant and high‑quality services., • Provide technical mentorship, support and operational direction., • Identify recurring issues and implement root‑cause corrective improvements., • Facilitate regular team meetings focusing on performance, compliance and continual improvement., • Monitor KPIs, conduct 1‑2‑1 reviews, identify training needs and prepare management reports., • Use SFG20 schedules to optimise PPM planning, statutory L8 compliance and resource allocation. Technical Support & Problem‑Solving • Act as the senior technical authority for all plumbing, drainage, pumps, water hygiene and water treatment operations., • Provide escalation support for complex technical issues, commissioning tasks and diagnostic work., • Ensure all works follow statutory guidance, industry best practice and manufacturer recommendations., • Review water treatment reports, logbooks, legionella monitoring records and compliance documents prior to client submission., • Promote technical excellence and hands‑on development within the team. Water Hygiene, L8 Compliance, Auditing & Accreditation • Lead water compliance across all operational sites., • Ensure full compliance with:, • ACOP L8, • HSG274 Parts 1–3, • BS 8580‑1 – Legionella Risk Assessment, • Water Supply (Water Fittings) Regulations, • Manage internal audits of water hygiene tasks, sampling regimes, monitoring results and engineer competencies., • Ensure all logbooks, monitoring sheets, flushing records, sampling data and remedial actions are accurate and complete., • Oversee water treatment activities for closed systems, calorifiers, cooling towers (if applicable), chlorine dioxide dosing and softening systems., • Maintain readiness for external audits including LCA and client audits., • Investigate water hygiene incidents, non‑conformances and near misses, implementing corrective actions. Plumbing, Drainage & Pump Operations • Oversee maintenance and remedial works across:, • Hot & cold water plumbing systems, • Drainage networks (internal/external), • Booster sets, pressurisation units and general plumbing pumps, • TMVs, calorifiers, tanks and expansion vessels, • Ensure assets are verified and documented appropriately., • Conduct lifecycle assessments and make recommendations for repair, upgrade or replacement., • Ensure correct isolation, drain‑down, reinstatement and testing procedures are followed. Asset Management & Lifecycle • Maintain accurate asset registers and statutory documentation., • Prepare quotations aligned with client budgets and technical requirements., • Use CAFM/CMMS platforms to manage compliance tasks, asset information and performance metrics. Health & Safety Management • Ensure full adherence to Health & Safety policies, RAMS and CPPs across all works., • Promote a strong safety culture, ensuring PPE compliance and safe working practices., • Deliver toolbox talks, safety briefings and awareness training. Continuous Improvement & Innovation • Identify improvements to maintenance processes, reducing costs and improving performance., • Stay updated on emerging technologies, water treatment methods and regulatory changes., • Encourage innovation within the team and evaluate new products and tools for operational benefit., • Consistently champion the company’s core values across all activities. MEETINGS • Attend and prepare reports for management meetings., • Attend pre‑bid and interim bid meetings to provide technical input., • Attend client meetings, recording all discussions., • Attend handover and tender meetings, ensuring accurate documentation., • Attend post‑contract review meetings and track improvement actions., • Attend appraisal meetings, company staff meetings, H&S meetings and team meetings. See full job description for more information

Our client is seeking an experienced Operations Manager to take responsibility for the day-to-day operational management of a high-profile mixed-use estate, ensuring the environment is maintained to an exceptional standard for occupiers, visitors, and stakeholders. This is a hands-on leadership role focused on delivering first-class soft services operations across a busy and customer-focused estate environment. The salary on offer for this role is up to £68,000 plus a competitive benefits package. The successful candidate will oversee all soft services provisions including security, cleaning, reception, concierge, and landscaping, working closely with specialist service partners to ensure consistently high standards are achieved across the estate. You will be responsible for monitoring contractor performance against agreed service levels and KPIs, managing operational reporting, approving invoices and purchase orders, and supporting the ongoing improvement of operational processes and customer experience initiatives. Working closely with wider property, residential, and engineering teams, you will play a key role in maintaining compliance across all communal and public areas, ensuring health & safety standards, statutory obligations, and risk management procedures are effectively implemented and monitored. The role will involve regular estate inspections, incident management, oversight of security operations, and ensuring all contractors operate in line with company policies and environmental objectives. The position will also support events and occupier activities across the estate, requiring excellent communication and stakeholder management skills, alongside the ability to manage multiple priorities within a fast-paced operational environment. A strong focus on service excellence, ESG initiatives, and continuous improvement is essential. Candidates should demonstrate previous experience managing soft services operations within a large commercial property, mixed-use development, retail destination, or similarly busy public-facing environment. You will have experience managing outsourced service partners, overseeing operational budgets, and maintaining detailed compliance and reporting systems. Strong leadership, organisational, and communication skills are essential, along with the ability to work proactively and respond effectively to operational challenges. A NEBOSH qualification or equivalent health & safety certification is required for this role. Experience within property management, commercial real estate, or retail environments would be highly advantageous as well

About The Role Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career, with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in afriendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? Aviation - Our Rail & Aviation team works across a wide range of specialist civil, mechanical and electrical engineering works including major international airports, regional airports and RAF airfields. Want to come and be a part of it? What will you be doing? Key Responsibilities Determine pricing requirements from client documentation. Build knowledge of contract requirements and their operational impact. Take responsibility, under minimum supervision, for bid preparation, completion, and submission for both the private and public sector. Take off quantities and prepare formal BOQ in associated estimating software, preferably Causeway. Prepare accurate sustainable estimates/tenders and target costs. Assist and challenge operational solution and programme. Build up formal cost estimates through a mixture of first principles people, equipment, materials and subcontract costs in accordance with project and client requirements. Prepare and manage supply chain enquiries, compare and resolve quotations. Collaborate with designated teams to cost project risks and opportunities. Understand current market prices and conditions, and benchmark our solutions to minimise risk and increase success. Prepare summary papers for governance review. Adherence to M Group policies and procedures. Provide formal project handover to commercial and operational teams. Attend site visits as and when required for tender preparation. Collaborate with designated teams to prepare accurate cost estimates for temporary works. Review project and Client specifications, identify inconsistencies and communicate with Client to clarify requirements. Develop prices for preliminaries. Take ownership of any post tender clarifications, and assist designated teams in post tender negotiations (pricing submission only). Assist with operational projects when required. What youll bring Demonstrable Civil MEP experience, preferably in Buildings. Civils Engineering (Buildings) experience is a plus. Previous relevant estimating experience. Demonstrable take off and BOQ production experience. Degree/HNC qualified in MEP, Construction, Quantity Surveying or similar. Fair understanding of the NEC suite of contracts. Ability to work efficiently with other members of the team. Particular attention to detail with good project management skills. Ability to hit tight deadlines under pressure. Ability to communicate at all levels, both verbally and written. Experience of using estimating software (preferably Causeway), and strong Excel / general IT skills. Ability to travel as and when required. Whats in it for you? We offer a range of benefits designed to support your life in and outside of work, some of which include; Matched or contributorypension scheme Employee Assistance Programme Access to Mental Health First Aiders My Rewards portal, access to 1000s retail discounts Life Assurance Cycle to work scheme Enhanced maternity or paternity leave Reward and recognition scheme Online GP Service, 24 hours a day, 365 days a year In addition, this role offers; Discretionary bonus scheme Recommend a friend get rewarded for introducing people to us! Please note: Occasionally, we may close job adverts before the stated closing date. Wedencourage you to apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3 rd party background checks as part of our hiring process.Some of our roles require drug and alcohol testing as part of our induction. #MGroupR&A INDSTA TPBN1_UKTJ

HVAC Engineer £45k-£50k Company based near Greenford Job Overview My client are seeking two skilled and motivated professionals to join their Engineering team: an HVAC Engineer and an HVAC Engineer (Ventilation Bias). Both roles will be responsible for carrying out planned preventative maintenance, reactive callouts and minor project works across a range of HVAC and associated systems, including general fault finding and repair of assets and services. The successful candidates will ensure all work carried out on plant and equipment is accurately recorded and maintained within site manuals, both in hard copy and electronic formats. You will be required to participate in an out-of-hours emergency call-out rota and demonstrate flexibility outside of core working hours when required. Working as part of my clients team, you will develop and maintain effective working relationships with colleagues, clients and customers. A professional and courteous approach when dealing with clients, customers and the general public is essential to uphold and enhance the reputation of my client. You will be expected to continually demonstrate a strong commitment to customer care and maintain clear and effective communication with customers, line management and office support staff at all times. DUTIES Planning and undertaking scheduled maintenance Responding to breakdowns Diagnosing faults Repairing equipment Supervising engineering apprentices Obtaining specialist components, fixtures or fittings Maintaining accurate records Ensuring compliance with company/health and safety legislation Creating maintenance procedures Managing van stocks of supplies and equipment Out of Hours Rota 'on-call' work To develop an extensive knowledge of mechanical, electrical building services and a good understanding of their interfaces with general building works associated with them. To gain knowledge of the employee’s handbook, my clients policies and processes and clients ISO system of works. KNOWLEDGE • Fault finding, rectification, planned maintenance of split systems, multi systems and VRV systems. service chillers, pumps and all associated chilled water pipework, air handling units, ventilation systems, VRV, VRF, multi and split type air conditioning units, stand-alone/close control units, dry air coolers controls & panels., • Sound knowledge of Health and Safety Legislation, Safe Systems of Work and contingency planning, • Ability to interpret from drawings, instructions and specifications, • Good communicator, verbally and written, and have a good level of computer literacy and working knowledge of IT systems and packages that include MSN Office, Outlook & Internet Explorer., • Self-motivated with the ability to make decisions and resolve problems within clearly defined parameters HVAC Ventilation Bias Engineer • Proven experience in the ventilation industry, including ductwork or fire damper testing/remedials - HVAC Ventilation Bias Engineer (E), • Knowledge of TR19 guidelines and BSEN 15780 (E), • Comfortable working in and around plant rooms, at height, or in confined spaces (E) E - Essential, D - Desirable for both positions; NVQ Level 2/3 (C&G) Heating and Ventilating - Industrial and Commercial Installation (6188-30) or Heating and Ventilating - Ductwork Installation (6188-31) or Planned and Reactive Maintenance on Heating and Ventilating Systems (6188-32) or equivalent (E) NVQ Level 2/3 in Refrigeration and Air Conditioning/City & Guilds 2079 – Handling Refrigerants or F-Gas (Category I) certification (D) Fault finding, rectification and planned maintenance experience. (E) Full driving licence (UK (E)) Knowledge Skills Requirements: - Sound knowledge of Health and Safety Legislation, Safe Systems of Work and contingency planning (E) Ability to interpret from drawings, instructions and specifications (E) Good communicator, verbally and written, and have a good level of computer literacy and working knowledge of IT systems and packages that include MSN Office, Outlook & Internet Explorer. (E) • Self-motivated with the ability to make decisions and resolve problems within clearly defined parameters. (E)Substantial practical experience: - have experience of mechanical services, plumbing and heating maintenance on domestic/industrial/commercial systems.(D)Also experience of mechanical maintenance and repairs. (D)Enhanced DBS – Can be arranged (D)Confined Space (D)City & Guilds 2365 or 2357 in Electrical Installation or equivalent (D) SKILLS • Substantial practical experience required: maintenance in a domestic/industrial/commercial scenario., • Must have relevant mechanical qualifications., • To always present a professional image: onsite, in the office and to clients., • Ability to apply basic problem-solving skills to a variety of situations., • Full - Clean driving license that enables the person to drive in the UK., • Ability to establish good relationships with internal and external team members., • Good levels of verbal and written communication skills. OTHER • The ability to travel to a range of sites., • Appreciation that there might be out of hours working, agreed in advance. Join our my client as an HVAC Technician where your expertise will contribute significantly to the comfort and satisfaction of our clients! Job Types: Full-time, Permanent Pay: £45,000.00-£50,000.00 per year Benefits: • Company pension, • Cycle to work scheme, • Health & wellbeing programme, • Life insurance If this sounds like you please send George your cv in the first instance

Our client, a reputable dealership in Wimbledon, London, is seeking an experienced and motivated Car Sales Executive to join their dynamic team. This is an excellent opportunity for a skilled motor trade professional to advance their career within a customer-focused environment, offering competitive earnings and clear career progression pathways. Benefits: Competitive basic salary of £27,580 per annum with uncapped bonus earning potential exceeding £50,000 OTE Company car provided, subject to age and licence criteria 33 days holiday, including bank holidays, with options for holiday purchase and sale Industry-leading pension scheme and Life Assurance Discount on vehicle purchases, servicing, Bodyshop, and parts Access to ongoing training and professional development Supportive and inclusive working environment fostering career growthDuties of a Car Sales Executive: Drive and maximise new and used car sales within a busy dealership setting Deliver exceptional customer service and develop strong rapport with clients Identify and pursue new business opportunities Handle customer enquiries via multiple channels, including outbound calls Conduct vehicle demonstrations and negotiate sales to meet targets as a Car Sales Executive Support team members to achieve departmental objectives Maintain comprehensive knowledge of current vehicle stock and industry trends Complete all sales documentation and processes accurately and efficientlyRequirements of a Car Sales Executive: Minimum of 12 months main dealer sales experience within the motor trade Enthusiastic personality with a self-motivated approach Excellent communication skills, including outbound telephone experience Proven ability to listen effectively and influence customer decisions Reside within a one-hour commute of Wimbledon Hold a full, valid UK driving licence for at least 6 months Demonstrable success in meeting and exceeding sales targets Strong organisational skills and excellent customer service abilitiesThis Car Sales Executive role is ideal for a driven professional seeking a vibrant working environment with unlimited earning potential, ongoing training, and career development opportunities. If you are passionate about the automotive industry and wish to join a reputable dealership in Wimbledon, we want to hear from you. Contact Liam Buffenbarger, Automotive Recruitment Specialist at Perfect Placement covering Wimbledon and South West London today to discover more about this fantastic Car Sales Executive opportunity. Our team of Automotive Recruitment Consultants all share a passion for finding our jobseekers the best jobs in the automotive industry. So, if you are looking to improve your career and want to hear about more motor trade jobs in your local area, please contact us today

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