Trabajos data manager en SevenoaksCrear alertas

ER and Wellbeing Advisor \n Location: Brasted \n Salary: Up to £35,500 per annum \n Vacancy Type: Permanent, Fill Time (37 hours per week) \n Closing Date: 13 of September 2026 \n Company Description \n At Catch22, we are proud of our reputation as a modern and progressive employer. Our 1,300 colleagues and 300 volunteers work at every stage of the social welfare cycle, supporting over 60,000 individuals from cradle to career. Our work spans education, social justice and rehabilitation, children's social care, family support, social action and getting people into work. \n Our People Team is based in Brasted, Kent and supports our 140 services and schools that operate across the country. We are a team of nearly 20 and work from our offices in Brasted, Kent. \n Job Description \n As the ER and Wellbeing Advisor for Catch22 you will provide expert, practical and risk-aware support to managers and colleagues, ensuring employee relations and wellbeing issues are managed fairly, lawfully and in line with Catch22’s values. \n As part of this role, you will also work collaboratively across the People Team supporting the Strategic People Partners as and when required, particularly in the areas of bids, TUPE, and redundancy. \n You will be required to hold a caseload of ER cases and log all queries, creating relevant files and escalating where appropriate. \n Other duties will involve monitoring and carrying out sickness reviews for employees and liaising with Occupational Health. Supporting managers with complex sickness absence and health related capability matters and supporting conflict resolution through facilitating difficult conversations. \n Key Success Measures for this role include: \n\n • ER Case Management\n, • Case Quality and Risk Management\n, • Manager Capability Building\n, • Absence and Wellbeing Outcomes\n, • Stakeholder Engagement\n, • ER Data collection and insight\n, • Process Improvement and Consistency\n, • Contribution to People and Culture Plan\n\n Qualifications \n As the ER and Wellbeing Advisor you will need:- \n\n • CIPD Level 5 or equivalent experience in a people operations team\n, • Level 2 English and Maths\n, • Experience working with HR information and Case Management systems and Microsoft Office - Word and Excel.\n, • Ability to build and develop good working relationships and work independently and collaboratively.\n\n Additional Information: \n Unless otherwise stated, interviews will be arranged as suitable candidates are identified, so early application is strongly advised. \n We aim to review applications as quickly as possible. However, due to the volume ofinterest we receive, we may not be able to contact all applicants individually. If you have not heard from us within two weeks of the closing date, please assume that your application has not been successful this time. \n We can offer Hybrid working in this role however a minimum of 2 days must be worked in the Brasted office. Equipment required to work from home will be supplied. \n Access to your own means of transportation would be beneficial, as the local bus service is unfortunately not very frequent or reliable. We recommend you research your potential commute ahead of applying. On-site parking is available for staff. \n At Catch22 we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. Diversity and Inclusion is part of what we do every day, working to deliver our vision to build a strong society where everyone has good people around them, a purpose, and a good place to live. \n Catch22 is committed to rigorous safeguarding and safer recruitment practices; ensuring that every individual within the organisation has been safely and appropriately checked. \n To Apply \n If you feel you are a suitable candidate and would like to work for Catch22, please click apply to be redirected to our website to complete your application.

About us \n Birketts is a full service, UK Top 50 law firm. With a heritage spanning 160 years, we have more than 700 lawyers and legal professionals and over 600 staff based in Bristol, Cambridge, Chelmsford, Ipswich, London, Norwich and Sevenoaks. We advise businesses, government and public sector organisations and individuals in the UK and internationally across four principal practice groups: Real Estate, Corporate Services, Dispute Resolution and Private Client. \n We are defined by our Next Level Law proposition. We work with our clients as a proactive partner, horizon scanning and thinking ahead to the changes, challenges or opportunities that they may face. \n Next Level Law is also applied to our people. Our collegiate culture means everyone is encouraged to achieve their next level in everything they do. RollOnFriday recently ranked us as the 6th best law firm to work at in 2026. \n With our ambition to succeed, comes a strong desire to make a positive contribution to the communities we serve, and we are committed to delivering the objectives set out in our ESG strategy. Diversity plays an integral part in all that we do, with female partners comprising 45% of our partnership. \n The team you will join \n Our Business Development and Marketing Team sits within our wider Business Services Division. The team work together in support of the firm’s vision, mission and values. The team are responsible for the firm’s Business Development, PR and Communications, CRM, Campaigns and Events, as well as tender and proposal management. \n With the benefit of professional qualifications, experience, knowledge of targets and our client base, the team direct activity to support the firm’s strategic objectives; for all business development and marketing activity. As a KPI focussed team, they are keen to measure and track activity and review return on investment. \n \n The team support our firm-wide vision to be the standout law firm for client experience, we continue to support delivery of a differentiated services and at the heart of what we do is build and drive the awareness of the Birketts’ brand to support firm wide growth. \n The team are insights driven and use data to facilitate making the best decisions for both our clients and our business and hold the business true to their team strategies and bringing them to life. Our ultimate aim is to support the firm’s strategic objectives. \n The work you will be doing \n The Business Development Executive (BDE) will play a key role in driving the success of the firm’s designated practice and sector groups, as set out under Accountabilities below. The BDE will develop an in-depth understanding of these groups, their priorities and their markets. \n\n • Responsible for supporting the following practice group teams ( Employment, Private Wealth Disputes, Court of Protection)\n, • Responsible for supporting the following sector groups (Food and Beverage & Financial Services)\n, • Work with the Leads of the responsible practice group teams and sector groups to develop and deliver their strategic business plans and budgets.\n, • Monitor spend against budget and report on return on investment (ROI), ensuring that business development activities remain within budget and meet agreed objectives.\n, • Proactively support, contribute to and coordinate regular practice and sector group meetings, both core and wider where appropriate.\n, • Act as the first point of contact for business development and marketing queries from the responsible practice group teams and sector groups, triaging requests according to the strategic priorities of the teams and the firm, with ROI front of mind.\n, • Work with the CRM and Data Team to support Practice Team Leads and Sector Team Leads in using and developing their Intapp dashboards, with a focus on producing robust lead-generation information.\n, • Support the Leads of the responsible practice group teams and sector groups in identifying potential new areas of business and client segments.\n, • Support the Leads of the responsible practice group teams and sector groups in identifying, coordinating and project-managing events and sponsorships, working closely with the Events and Sponsorship Team and keeping ROI front of mind.\n, • Work with the Client Development Team to ensure close collaboration between the Leads of the responsible practice group teams and sector groups and the Enterprise Client Programme.\n, • Work with the Bids Team to produce bids relating to the responsible practice group teams and sector groups.\n, • Ensure that the Leads of the responsible practice group teams and sector groups are aware of all relevant bid opportunities.\n, • Work with the Digital Team and the Leads of the responsible practice group teams and sector groups to ensure that practice- and sector-related content across the firm’s website, intranet and social media channels remains current and relevant through regular review and updates.\n, • Direct the drafting and production of marketing collateral for responsible practice group teams and sector groups and ensure that this is kept up to date.\n, • Work with the PR Team to identify external opportunities to promote the work of the responsible practice group teams and sector groups.\n, • Work with the Leads of the responsible practice group teams and sector groups to develop thought leadership programmes, including campaigns and products that demonstrate creativity and innovation.\n\n Please note that this job profile is not an exhaustive list of duties but merely an outline of the key components of the role. You may be required by your line manager to take on additional responsibilities when requested. \n What we are looking for \n • A solid background in business development and marketing, with broad experience across the full marketing mix, ideally gained in a professional services environment.\n, • A strong interest in industry and sector trends.\n, • Excellent written and verbal communication skills, with a high level of attention to detail.\n, • Well-developed interpersonal skills, with the ability to persuade and influence senior stakeholders.\n, • A strong understanding of marketing and business development processes.\n, • A collaborative team player who builds positive relationships with colleagues, peers, partners and clients, and demonstrates diplomacy, active listening and influencing skills.\n, • A proactive approach and a can-do attitude.\n, • Enthusiasm and determination, with the ability to address and overcome obstacles to make progress.\n, • The ability to apply broad knowledge to analyse problems, recommend solutions and, where appropriate, implement them.A consistent trac

Location - Sevenoaks, Kent \n Salary - £35,000 \n Blakemore Recruitment are currently recruiting for Junior Paraplanner on behalf of out award winning Financial Advisory firm in Kent. \n You will be working as part of a productive, high performing team to provide full support to the \n Paraplanners within the Advice Delivery Team. You will work alongside a Paraplanner on \n specific cases throughout the advice process, assisting in conducting research where \n appropriate. \n Responsibilities; \n Letter of Authority (LOA) Sending/Monitoring/Chasing \n • Sending LOAs to providers and monitoring progress of recent LOA submissions and \n obtaining plan information. \n Research \n • Providing high quality research and administrative support to the Paraplanners. This will \n be achieved by contacting providers to obtain and compile accurate policy \n information. \n • Recording policy information accurately into Provider Information Forms and Curo. \n • Undertaking research for asset allocation on existing client portfolios using FEAnalytics \n and our in-house research tools. \n • Undertaking whole-of-market research for protection and annuity quotes. \n • Preparing pension illustrations. \n • Conduct pension transfer analysis using SelectaPension \n Other Responsibilities \n • Speaking regularly with advisers, Paraplanners and CSAs to keep them up to date with \n advice in the pipeline. \n • Building strong and effective working relationships with other teams in the firm and third- \n party product providers. \n • Ensuring that all client records and data are maintained accurately. \n • Constructing model portfolios as required on relevant platforms. \n • Opportunity to draft simple advice letters and prepare tax calculations (outside of CGT) \n under supervision from a Paraplanner Manager. \n • There will be the opportunity to take part in projects on an ad-hoc basis as required by \n the business. \n The ideal candidate would already be in a Junior Paraplanning role. \n If you believe this is the next role for you, please apply.

Main informationTerm Type: PermanentJob Hours: Full Time or Part TimeExternal Department: Employment Location Text: Sevenoaks, Bristol, ChelmsfordAbout usBirketts is a full service, UK Top 50 law firm. With a heritage spanning 160 years, we have more than 700 lawyers and legal professionals and over 600 staff based in Bristol, Cambridge, Chelmsford, Ipswich, London, Norwich and Sevenoaks. We advise businesses, government and public sector organisations and individuals in the UK and internationally across four principal practice groups: Real Estate, Corporate Services, Dispute Resolution and Private Client.We are defined by our Next Level Law proposition. We work with our clients as a proactive partner, horizon scanning and thinking ahead to the changes, challenges or opportunities that they may face.Next Level Law is also applied to our people. Our collegiate culture means everyone is encouraged to achieve their next level in everything they do. RollOnFriday recently ranked us as the 6th best law firm to work at in 2026.With our ambition to succeed, comes a strong desire to make a positive contribution to the communities we serve, and we are committed to delivering the objectives set out in our ESG strategy. Diversity plays an integral part in all that we do, with female partners comprising 45% of our partnership.The team you will joinThe Shaping Excellence team provides clients with legal based training dedicated to enhancing the knowledge and skills of delegates from board members, senior leadership teams, line managers and employees across various industries. Our mission is to offer innovative and practical training solutions that ensure our clients remain compliant with the latest legal standards that will help take their organisation to the next level.The work you will be doingWe are seeking a dynamic and experienced Employment Law Trainer to join our Shaping Excellence team. The ideal candidate will have a strong background and post qualification experience in employment law, a passion for teaching, and the ability to build strong client relationships. This role involves designing and delivering engaging training sessions across the UK (the ability to travel for delivery is essential), selling training courses, writing training materials and promoting the employment team to provide the client with traditional employment law advice.Key Responsibilities:Develop and deliver high-quality training programs on various aspects of employment law.Write, update, and customize training materials to meet client needs.Proactively sell employment law training courses to potential clients.Travel nationwide to deliver training sessions in-person and conduct webinars.Build and maintain strong relationships with clients to provide ongoing support and traditional legal advice.Stay updated on changes in employment legislation and integrate them into training materials and client consultations.Conduct workshops, seminars, and webinars to diverse groups of participants.Assess the effectiveness of training programs through feedback and evaluations.Collaborate to promote new training programs and events.Use the training program to develop further business for the Birketts Employment Team.Please note that this job profile is not an exhaustive list of duties but merely an outline of the key components of the role. You may be required by your line manager to take on additional responsibilities when requested.What we are looking forQualified Solicitor or equivalent.Good knowledge of English employment law with experience to draw on in the training room and in writing materials.Experience in delivering training sessions, both in-person and online.Ability and willingness to business develop and build relationships.Excellent communication and presentation skills.Ability to simplify complex legal concepts for diverse audiences.Strong organisational and time-management skills.Proficiency in using training software and tools would be beneficial.Certification in training or education is a plus.Willingness to travel nationwide.We have designed a 'Talent Management Framework' which provides a career structure that will help us develop, retain and reward talented people. As a Solicitor, we typically expect candidates to have between 0–3 years PQE.Any information provided in relation to PQE should be used for guidance only and will not be determinative in the recruitment decision. Applicants will be considered on their individual merits. Hybrid WorkingBirketts is a flexible business which has embraced a hybrid working model where our colleagues enjoy a mix of home and office working.This role is available both full and part time, attracting a split of 60% office days and 40% working from home days per week.We welcome applications from people looking for flexible, agile, and part-time roles and we are happy to explore your preferred working patterns as part of your application. BenefitsAs a Birketts colleague, you will be eligible to receive a wide range of benefits:25 or 30 days holiday (FTE) plus Bank Holidays Long Service holiday award – 1 extra week every 10 years continuous servicePrivate Healthcare with BUPA (offered after probation is passed)Scottish Widows Pension Scheme (5% employer / 5% Employee)Staff Profit Share and Individual Performance Bonus Scheme Salary sacrifice (Pensions, Staff Profit Share)Life Assurance - 4 x salary / Permanent Health InsurancePaid CSR DayEnhanced Maternity/Paternity LeaveSubsidised gym membershipElectric car schemeDress for your Day PolicyYou can find out more on our website: Inclusivity and CultureAt Birketts, our culture is driven by ambition and a commitment to positively impact all the communities we serve. We are dedicated to the success, development, and wellbeing of our colleagues, helping them achieve their goals and seize the opportunities that come with our growth. Birketts is committed to being an Equal Opportunity Employer. Our policy is unequivocal: we do not tolerate discrimination based on age, disability, sex, race, religion or belief, gender reassignment, marriage or civil partnership, pregnancy or maternity, or sexual orientation.We pride ourselves on being an inclusive organisation that actively promotes equality of opportunity for all, valuing the right mix of talent, skills, and potential. We welcome applications from a diverse range of candidates, and selection for roles is based solely on individual merit.If you require this advert in an accessible format, please visit https://diversityjobsgroup.com/company/birketts/Artificial Intelligence (AI)At Birketts, we recognise the evolving role of artificial intelligence (AI) in the legal profession and recruitment. We welcome innovation and understand that candidates may use AI tools to support their job applications. However, we expect all applicants to use AI responsibly and ethically.Our expectations regarding AI use in applications:Your application should reflect your own voice, experiences, and insights. AI may assist in structuring or refining your responses, but it must not replace your personal input.Do not use AI to misrepresent your qualifications, experiences, or skills. Any form of exaggeration or fabrication may result in rejection from the process.If you have used AI tools to assist with your application, be prepared to discuss how and why you used them during the interview process.Do not submit content generated by AI tools that may include personal or sensitive data not intended for public disclosure.AI-generated content should be reviewed and edited by you to ensure accuracy, relevance, and alignment with the role and our firm’s values. We are committed to fair and inclusive recruitment practices. The use of AI should enhance, not compromise, your application. We encourage candidates to demonstrate critical thinking, commercial awareness, and a genuine interest in our firm.If you have any questions about our expectations or the use of AI in your application, please contact our Talent Acquisition Team via talent@birketts.co.uk

Main informationTerm Type: PermanentFulltime: TrueExternal Department: Residential Real Estate Location Text: SevenoaksAbout usBirketts is a full service, UK Top 50 law firm. With a heritage spanning 160 years, we have more than 700 lawyers and legal professionals and over 600 staff based in Bristol, Cambridge, Chelmsford, Ipswich, London, Norwich and Sevenoaks. We advise businesses, government and public sector organisations and individuals in the UK and internationally across four principal practice groups: Real Estate, Corporate Services, Dispute Resolution and Private Client.We are defined by our Next Level Law proposition. We work with our clients as a proactive partner, horizon scanning and thinking ahead to the changes, challenges or opportunities that they may face.Next Level Law is also applied to our people. Our collegiate culture means everyone is encouraged to achieve their next level in everything they do. RollOnFriday recently ranked us as the 6th best law firm to work at in 2026.With our ambition to succeed, comes a strong desire to make a positive contribution to the communities we serve, and we are committed to delivering the objectives set out in our ESG strategy. Diversity plays an integral part in all that we do, with female partners comprising 45% of our partnership.The team you will joinOur Residential Real Estate team sits within our wider Real Estate Division. The team work collaboratively across the Birketts’ offices adopting a “one team” approach in everything they do, with client service at the heart of the practice.The work you will be doingResponsibilities will include:Acting for a range of clients on a diverse range of residential real estate mattersActing on the purchase, sale and financing of routine and complex freehold/leasehold and high value propertiesWorking alongside and developing relationships with local agents including high end property finders and estate agentsActing on mainstream residential conveyancing to support the wider practiceProviding technical support to the local team members including overseeing and training of junior team members as the need arisesPlay a key role in the growth and development of the teamEnsuring client needs are met with the highest standard of professionalism and efficiency Maintaining and growing client relationships and contributing to the strategic direction and success of the firm. Leading and mentoring a team of junior lawyers, fostering a collaborative and supportive work environment. Participating in networking events, conferences and other business development activities to promote the firm’s servicesContribute to thought leadership and sector-focused marketing initiativesPlease note that this job profile is not an exhaustive list of duties but merely an outline of the key components of the role. You may be required by your line manager to take on additional responsibilities when requested.What we are looking forBirketts has designed a 'Talent Management Framework' which provides a career structure that will help us develop, retain and reward talented people. As a Senior Associate, we typically expect candidates to have a minimum of 6 years PQE. As a Legal Director, we typically expect candidates to have a minimum of 8 years PQE.Ability to mentor junior team members and contribute to team developmentBrings legal expertise, aligns advice with clients’ commercial objectives, directs research effectively, and drafts clear, accurate complex documentationManages time recording and billing effectively, prices work profitably, supports credit control, meets financial targets.Demonstrates strategic business development, winning new clients, driving high-profile pitches, building a strong regional profile, and identifying cross-selling opportunities across the firmManages matters and client relationships to a high standard, maintaining regular contact, meeting expectations, and demonstrating deep understanding of clients’ businesses and strategic objectivesBuilds credibility and trust through strong relationships, continuous professional development, and championing positive changeProactively manages risk and compliance tasks, follows best practice, maintains practical Lexcel knowledge, and seeks feedback to drive continuous improvementStrong attention to detail to produce work documentation which is consistently of a high standardProfessional integrity and a commitment to providing excellent client serviceTo be competent in using Microsoft Word, Excel, time recording software, case management, Outlook and digital dictationAny information provided in relation to PQE should be used for guidance only and will not be determinative in the recruitment decision. Applicants will be considered on their individual meritsHybrid WorkingBirketts is a flexible business which has embraced a hybrid working model where our colleagues enjoy a mix of home and office working. This role attracts a split of 60% office days and 40% working from home days per week.We welcome applications from people looking for flexible, agile, and part-time roles and we are happy to explore your preferred working patterns as part of your application. BenefitsAs a Birketts colleague, you will be eligible to receive a wide range of benefits:30 days holiday (FTE) plus Bank HolidaysLong Service holiday award – 1 extra week every 10 years continuous servicePrivate Healthcare with BUPA (offered after probation is passed)Scottish Widows Pension Scheme (5% employer / 5% Employee)Staff Profit Share and Individual Performance Bonus Scheme Salary sacrifice (Pensions, Staff Profit Share)Life Assurance - 4 x salary / Permanent Health InsurancePaid CSR DayEnhanced Maternity/Paternity LeaveSubsidised gym membershipElectric car schemeDress for your Day PolicyYou can find out more on our website: Inclusivity and CultureAt Birketts, our culture is driven by ambition and a commitment to positively impact all the communities we serve. We are dedicated to the success, development, and wellbeing of our colleagues, helping them achieve their goals and seize the opportunities that come with our growth. Birketts is committed to being an Equal Opportunity Employer. Our policy is unequivocal: we do not tolerate discrimination based on age, disability, sex, race, religion or belief, gender reassignment, marriage or civil partnership, pregnancy or maternity, or sexual orientation.We pride ourselves on being an inclusive organisation that actively promotes equality of opportunity for all, valuing the right mix of talent, skills, and potential. We welcome applications from a diverse range of candidates, and selection for roles is based solely on individual merit.If you require this advert in an accessible format, please visit https://diversityjobsgroup.com/company/birketts/Artificial Intelligence (AI)At Birketts, we recognise the evolving role of artificial intelligence (AI) in the legal profession and recruitment. We welcome innovation and understand that candidates may use AI tools to support their job applications. However, we expect all applicants to use AI responsibly and ethically.Our expectations regarding AI use in applications:Your application should reflect your own voice, experiences, and insights. AI may assist in structuring or refining your responses, but it must not replace your personal input.Do not use AI to misrepresent your qualifications, experiences, or skills. Any form of exaggeration or fabrication may result in rejection from the process.If you have used AI tools to assist with your application, be prepared to discuss how and why you used them during the interview process.Do not submit content generated by AI tools that may include personal or sensitive data not intended for public disclosure.AI-generated content should be reviewed and edited by you to ensure accuracy, relevance, and alignment with the role and our firm’s values. We are committed to fair and inclusive recruitment practices. The use of AI should enhance, not compromise, your application. We encourage candidates to demonstrate critical thinking, commercial awareness, and a genuine interest in our firm.If you have any questions about our expectations or the use of AI in your application, please contact our Talent Acquisition Team via talent@birketts.co.uk

Main informationTerm Type: PermanentFulltime: TrueExternal Department: Residential Real Estate Location Text: SevenoaksAbout usBirketts is a full service, UK Top 50 law firm. With a heritage spanning 160 years, we have more than 700 lawyers and legal professionals and over 600 staff based in Bristol, Cambridge, Chelmsford, Ipswich, London, Norwich and Sevenoaks. We advise businesses, government and public sector organisations and individuals in the UK and internationally across four principal practice groups: Real Estate, Corporate Services, Dispute Resolution and Private Client.We are defined by our Next Level Law proposition. We work with our clients as a proactive partner, horizon scanning and thinking ahead to the changes, challenges or opportunities that they may face.Next Level Law is also applied to our people. Our collegiate culture means everyone is encouraged to achieve their next level in everything they do. RollOnFriday recently ranked us as the 6th best law firm to work at in 2026.With our ambition to succeed, comes a strong desire to make a positive contribution to the communities we serve, and we are committed to delivering the objectives set out in our ESG strategy. Diversity plays an integral part in all that we do, with female partners comprising 45% of our partnership.The team you will joinOur Residential Real Estate team sits within our wider Real Estate Division. The team work collaboratively across the Birketts’ offices adopting a “one team” approach in everything they do, with client service at the heart of the practice.We have 65+ team members across six offices, with Bristol being the most recent addition. Despite being such a large team, spread across six counties, we have a unified vision and shared culture which allows our team members to thrive and achieve their goals.The work you will be doingYou will be responsible for growing an existing team with a focus on technical-excellence, outstanding client service and business development.You will be an active contributor to the core management group within the Residential Real Estate team across all offices which is responsible for team strategy and the employee experience.As the Residential Real Estate team Partner responsible for the practice in Sevenoaks, you will be an active contributor to the success of the office including establishing internal connections and being an ambassador of the Birketts’ culture.Responsibilities will include:To actively develop the business through existing and new connectionsTo work with and grow the existing teamTo explore new work types and opportunities for diversificationTo provide a vital interface between the team members and the management of the considerable overall teamTo be responsible for day to day management of team members at all levels including recruitment, performance management, managing staff absences and holidays, technical matters that arise on a daily basis, overall team financial and compliance management and motivating the team to perform to the highest standardsTo instil the Birketts’ culture and brand signatures and values throughout the teamTo be the initial point of escalation for client feedback including effective first point of contact for complaints handlingTo be involved in the strategic management of the overall team and take on projects for the whole team, under the direction and leadership of the Residential Real Estate PartnersTo act for a range of clients from high end individuals to corporate entities on a diverse range of residential property mattersTo work alongside and develop relationships with high end property finders, estate agents and brokersTo oversee and be responsible for the training of junior team membersPlease note that this job profile is not an exhaustive list of duties but merely an outline of the key components of the role. You may be required by your line manager to take on additional responsibilities when requested.What we are looking forThe role will suit a candidate with a following and marketplace presence to be able to actively and effectively help grow the practice.Recognised technical expert who provides clear, tailored advice on complex legal and commercial issues.Drives efficient time recording, profitable pricing, strong cash flow, and team gross profit delivery.Leads business development and high-profile pitches, builds a strong market presence, wins new clients, and drives cross-selling opportunities.Delivers exceptional project and client management, consistently meeting expectations through strong communication and deep client understanding.Builds trust through strong relationships, continual professional development, clear communication of vision, and championing positive change.Demonstrates strong risk management, supports junior staff, upholds Lexcel standards, and maintains high compliance and file review performance.Strong attention to detail to produce work documentation which is consistently of a high standardProfessional integrity and a commitment to providing excellent client serviceTo be competent in using Microsoft Word, Excel, time recording software, case management, Outlook and digital dictationBenefitsAs a Birketts colleague, you will be eligible to receive a wide range of benefits:You can find out more on our website: Inclusivity and CultureAt Birketts, our culture is driven by ambition and a commitment to positively impact all the communities we serve. We are dedicated to the success, development, and wellbeing of our colleagues, helping them achieve their goals and seize the opportunities that come with our growth. Birketts is committed to being an Equal Opportunity Employer. Our policy is unequivocal: we do not tolerate discrimination based on age, disability, sex, race, religion or belief, gender reassignment, marriage or civil partnership, pregnancy or maternity, or sexual orientation.We pride ourselves on being an inclusive organisation that actively promotes equality of opportunity for all, valuing the right mix of talent, skills, and potential. We welcome applications from a diverse range of candidates, and selection for roles is based solely on individual merit.If you require this advert in an accessible format, please visit https://diversityjobsgroup.com/company/birketts/Artificial Intelligence (AI)At Birketts, we recognise the evolving role of artificial intelligence (AI) in the legal profession and recruitment. We welcome innovation and understand that candidates may use AI tools to support their job applications. However, we expect all applicants to use AI responsibly and ethically.Our expectations regarding AI use in applications:Your application should reflect your own voice, experiences, and insights. AI may assist in structuring or refining your responses, but it must not replace your personal input.Do not use AI to misrepresent your qualifications, experiences, or skills. Any form of exaggeration or fabrication may result in rejection from the process.If you have used AI tools to assist with your application, be prepared to discuss how and why you used them during the interview process.Do not submit content generated by AI tools that may include personal or sensitive data not intended for public disclosure.AI-generated content should be reviewed and edited by you to ensure accuracy, relevance, and alignment with the role and our firm’s values. We are committed to fair and inclusive recruitment practices. The use of AI should enhance, not compromise, your application. We encourage candidates to demonstrate critical thinking, commercial awareness, and a genuine interest in our firm.If you have any questions about our expectations or the use of AI in your application, please contact our Talent Acquisition Team via talent@birketts.co.uk

Main informationTerm Type: PermanentFulltime: TrueExternal Department: Property DisputesLocation Text: SevenoaksAbout usBirketts is a full service, UK Top 50 law firm. With a heritage spanning 160 years, we have more than 700 lawyers and legal professionals and over 600 staff based in Bristol, Cambridge, Chelmsford, Ipswich, London, Norwich and Sevenoaks. We advise businesses, government and public sector organisations and individuals in the UK and internationally across four principal practice groups: Real Estate, Corporate Services, Dispute Resolution and Private Client.We are defined by our Next Level Law proposition. We work with our clients as a proactive partner, horizon scanning and thinking ahead to the changes, challenges or opportunities that they may face.Next Level Law is also applied to our people. Our collegiate culture means everyone is encouraged to achieve their next level in everything they do. RollOnFriday recently ranked us as the 6th best law firm to work at in 2026.With our ambition to succeed, comes a strong desire to make a positive contribution to the communities we serve, and we are committed to delivering the objectives set out in our ESG strategy. Diversity plays an integral part in all that we do, with female partners comprising 45% of our partnership.The team you will joinOur Property Disputes Team sits within our wider Dispute Resolution Division and acts for a wide range of clients including corporate clients, partnerships, trusts, registered social landlords and individual clients in both the public and private sectors.The work you will be doingWe are seeking a Solicitor / Associate (NQ - 3 years PQE) to join our growing Property Disputes team in our Sevenoaks Office.The strength and depth of our team means you will gain exposure to high-value, high-profile, strategic regional and national matters, with excellent opportunities for career development.In this role you will:Advise and support a wide array of high-profile commercial clients including national and regional commercial property owners, landlords and tenants, investors, developers, promotors, education providers, charities and other stakeholders.Work across a broad range of contentious property matters, for example disputes concerning development land and property contracts; commercial landlord and tenant matters such as lease renewals and termination, disrepair and dilapidations, break notices, forfeiture and breach of lease covenants including consent issues and service charge disputes and exposure to professional negligence matters.Assist with property disputes in the energy and renewables and real estate development sectors including title and ownership issues, securing appropriate land rights for projects and developments, interpretation and enforcement of agreements for lease or purchase, options and overage, land rights (including easements and restrictive covenants) and trespass and nuisance claims. Play an important role in networking and business development.Build and manage your own caseload of matters.Direct communication with clients, advisers and other relevant stakeholdersPlease note that this job profile is not an exhaustive list of duties but merely an outline of the key components of the role. You may be required by your line manager to take on additional responsibilities when requested.What we are looking forWe have designed a 'Talent Management Framework' which provides a career structure that will help us develop, retain and reward talented people. As a Solicitor, we typically expect candidates to have between 0–3 years PQE.Completion of a recognised training contract or equivalent qualifying experienceDemonstrable interest and foundational knowledge in chosen practice areaStrong attention to detail to produce work documentation which is consistently of a high standardProfessional integrity and a commitment to providing excellent client serviceTo be competent in using Microsoft Word, Excel, time recording software, case management, Outlook and digital dictationAny information provided in relation to PQE should be used for guidance only and will not be determinative in the recruitment decision. Applicants will be considered on their individual merits.Hybrid WorkingBirketts is a flexible business which has embraced a hybrid working model where our colleagues enjoy a mix of home and office working. During your 6 month probation period, there will be a requirement to be in the office full time whilst you are developing in the role. Once you have successfully passed probation, this role attracts a split of 60% office days and 40% working from home days per week.We welcome applications from people looking for flexible, agile, and part-time roles and we are happy to explore your preferred working patterns as part of your application. BenefitsAs a Birketts colleague, you will be eligible to receive a wide range of benefits:25 days holiday (FTE) plus Bank Holidays Long Service holiday award – 1 extra week every 10 years continuous servicePrivate Healthcare with BUPA (offered after probation is passed)Scottish Widows Pension Scheme (5% employer / 5% Employee)Staff Profit Share and Individual Performance Bonus Scheme Salary sacrifice (Pensions, Staff Profit Share)Life Assurance - 4 x salary / Permanent Health InsurancePaid CSR DayEnhanced Maternity/Paternity LeaveSubsidised gym membershipElectric car schemeDress for your Day PolicyYou can find out more on our website: Inclusivity and CultureAt Birketts, our culture is driven by ambition and a commitment to positively impact all the communities we serve. We are dedicated to the success, development, and wellbeing of our colleagues, helping them achieve their goals and seize the opportunities that come with our growth. Birketts is committed to being an Equal Opportunity Employer. Our policy is unequivocal: we do not tolerate discrimination based on age, disability, sex, race, religion or belief, gender reassignment, marriage or civil partnership, pregnancy or maternity, or sexual orientation.We pride ourselves on being an inclusive organisation that actively promotes equality of opportunity for all, valuing the right mix of talent, skills, and potential. We welcome applications from a diverse range of candidates, and selection for roles is based solely on individual merit.If you require this advert in an accessible format, please visit https://diversityjobsgroup.com/company/birketts/Artificial Intelligence (AI)At Birketts, we recognise the evolving role of artificial intelligence (AI) in the legal profession and recruitment. We welcome innovation and understand that candidates may use AI tools to support their job applications. However, we expect all applicants to use AI responsibly and ethically.Our expectations regarding AI use in applications:Your application should reflect your own voice, experiences, and insights. AI may assist in structuring or refining your responses, but it must not replace your personal input.Do not use AI to misrepresent your qualifications, experiences, or skills. Any form of exaggeration or fabrication may result in rejection from the process.If you have used AI tools to assist with your application, be prepared to discuss how and why you used them during the interview process.Do not submit content generated by AI tools that may include personal or sensitive data not intended for public disclosure.AI-generated content should be reviewed and edited by you to ensure accuracy, relevance, and alignment with the role and our firm’s values. We are committed to fair and inclusive recruitment practices. The use of AI should enhance, not compromise, your application. We encourage candidates to demonstrate critical thinking, commercial awareness, and a genuine interest in our firm.If you have any questions about our expectations or the use of AI in your application, please contact our Talent Acquisition Team via talent@birketts.co.uk

Main informationTerm Type: PermanentFulltime: TrueExternal Department: Real Estate - Enfranchisement Location Text: Bristol, Cambridge, Chelmsford, Ipswich, Norwich, SevenoaksAbout usBirketts is a full service, UK Top 50 law firm. With a heritage spanning 160 years, we have more than 700 lawyers and legal professionals and over 600 staff based in Bristol, Cambridge, Chelmsford, Ipswich, London, Norwich and Sevenoaks. We advise businesses, government and public sector organisations and individuals in the UK and internationally across four principal practice groups: Real Estate, Corporate Services, Dispute Resolution and Private Client.We are defined by our Next Level Law proposition. We work with our clients as a proactive partner, horizon scanning and thinking ahead to the changes, challenges or opportunities that they may face.Next Level Law is also applied to our people. Our collegiate culture means everyone is encouraged to achieve their next level in everything they do. RollOnFriday recently ranked us as the 6th best law firm to work at in 2026.With our ambition to succeed, comes a strong desire to make a positive contribution to the communities we serve, and we are committed to delivering the objectives set out in our ESG strategy. Diversity plays an integral part in all that we do, with female partners comprising 45% of our partnership.The team you will joinOur leasehold enfranchisement practice sits within our Residential Real Estate team and comprises fee-earners from both the Residential Real Estate team and the Real Estate Disputes team. The Residential Real Estate team comprises 70+ members operating out of 6 of our 7 offices. Our leasehold enfranchisement practice operates on a national basis regardless of the location of the practice members We have a vacancy within the leasehold enfranchisement practice for a Solicitor or Legal Executive who can work across both enfranchisement and leasehold residential real estate matters. The leasehold enfranchisement practice is currently made up of two Partners, five fee earners and one assistant, working alongside a secretarial pool. Together the team advise on all aspects of leasehold enfranchisement, both non-contentious and contentious. Beyond the core practice, there are supporting, specialist fee-earners in our corporate and tax teams, which ensure our clients receive a seamless end-to-end enfranchisement service.The work you will be doingYou will work within the specialist area of enfranchisement and provide a supporting role to the residential property team on more complex transactional areas such as, the disposal of blocks of flats outside the right of first refusal, reviewing the grant of new leases, assisting in the sale or purchase of property with the benefit of a range of enfranchisement claims and to actively grow the enfranchisement sector. Responsibilities include: Drafting and negotiating on relevant legal documents and correspondence tailored to the client’s individual needs and requirements Providing support to the Partner(s) responsible for leasehold enfranchisement practice Reviewing and advising on existing leases and the grant of new leases as part of the Residential Real Estate Team’s financing practice Drafting, advising on and implementing participation agreements and deeds of adherence for collective enfranchisement and 1987 Act acquisitions Direct communication with clients, advisers and other relevant stakeholders Working collaboratively on a cross-office and cross-team basis Supporting an active caseload with the aim of providing efficient and effective advice Participating in marketing and networking initiatives Please note that this job profile is not an exhaustive list of duties but merely an outline of the key components of the role. You may be required by your line manager to take on additional responsibilities when requested.What we are looking forBirketts has designed a 'Talent Management Framework' which provides a career structure that will help us develop, retain and reward talented people. As a Solicitor, we typically expect candidates to have between 0–3 years PQE. As an Associate, we typically expect you to gave between 3-6 years PQE. Completion of a recognised training contract or equivalent qualifying experience Strong attention to detail to produce work documentation which is consistently of a high standard Manages time recording and billing effectively, prices work profitably, supports credit control, meets financial targets. Manages matters and client relationships to a high standard, maintaining regular contact, meeting expectations, and demonstrating deep understanding of clients’ businesses and strategic objectives Builds credibility and trust through strong relationships, continuous professional development, and championing positive change Proactively manages risk and compliance tasks, follows best practice, maintains practical Lexcel knowledge, and seeks feedback to drive continuous improvement Professional integrity and a commitment to providing excellent client service To be competent in using Microsoft Word, Excel, time recording software, case management, Outlook and digital dictation Some experience of leasehold enfranchisement with a proven ability to meet the demands of all areas of enfranchisement matters, including the cross-over between enfranchisement and residential real estate. Experience in the continuous aspects of enfranchisement is also welcomedAny information provided in relation to PQE should be used for guidance only and will not be determinative in the recruitment decision. Applicants will be considered on their individual merits. Hybrid WorkingBirketts is a flexible business which has embraced a hybrid working model where our colleagues enjoy a mix of home and office working. During your 6 month probation period, there will be a requirement to be in the office full time whilst you are developing in the role. Once you have successfully passed probation, this role attracts a split of 60% office days and 40% working from home days per week.We welcome applications from people looking for flexible, agile, and part-time roles and we are happy to explore your preferred working patterns as part of your application. BenefitsAs a Birketts colleague, you will be eligible to receive a wide range of benefits:25 days holiday (FTE) plus Bank Holidays Long Service holiday award – 1 extra week every 10 years continuous servicePrivate Healthcare with BUPA (offered after probation is passed)Scottish Widows Pension Scheme (5% employer / 5% Employee)Staff Profit Share and Individual Performance Bonus Scheme Salary sacrifice (Pensions, Staff Profit Share)Life Assurance - 4 x salary / Permanent Health InsurancePaid CSR DayEnhanced Maternity/Paternity LeaveSubsidised gym membershipElectric car schemeDress for your Day PolicyYou can find out more on our website: Inclusivity and CultureAt Birketts, our culture is driven by ambition and a commitment to positively impact all the communities we serve. We are dedicated to the success, development, and wellbeing of our colleagues, helping them achieve their goals and seize the opportunities that come with our growth. Birketts is committed to being an Equal Opportunity Employer. Our policy is unequivocal: we do not tolerate discrimination based on age, disability, sex, race, religion or belief, gender reassignment, marriage or civil partnership, pregnancy or maternity, or sexual orientation.We pride ourselves on being an inclusive organisation that actively promotes equality of opportunity for all, valuing the right mix of talent, skills, and potential. We welcome applications from a diverse range of candidates, and selection for roles is based solely on individual merit.If you require this advert in an accessible format, please visit https://diversityjobsgroup.com/company/birketts/Artificial Intelligence (AI)At Birketts, we recognise the evolving role of artificial intelligence (AI) in the legal profession and recruitment. We welcome innovation and understand that candidates may use AI tools to support their job applications. However, we expect all applicants to use AI responsibly and ethically.Our expectations regarding AI use in applications:Your application should reflect your own voice, experiences, and insights. AI may assist in structuring or refining your responses, but it must not replace your personal input.Do not use AI to misrepresent your qualifications, experiences, or skills. Any form of exaggeration or fabrication may result in rejection from the process.If you have used AI tools to assist with your application, be prepared to discuss how and why you used them during the interview process.Do not submit content generated by AI tools that may include personal or sensitive data not intended for public disclosure.AI-generated content should be reviewed and edited by you to ensure accuracy, relevance, and alignment with the role and our firm’s values. We are committed to fair and inclusive recruitment practices. The use of AI should enhance, not compromise, your application. We encourage candidates to demonstrate critical thinking, commercial awareness, and a genuine interest in our firm.If you have any questions about our expectations or the use of AI in your application, please contact our Talent Acquisition Team via talent@birketts.co.uk

Main informationTerm Type: PermanentSalary: Up to 35,000Fulltime: TrueExternal Department: Business ServicesLocation Text: Ipswich, Norwich, Cambridge, Chelmsford, Bristol, SevenoaksAbout usBirketts is a full service, UK Top 50 law firm. With a heritage spanning 160 years, we have more than 700 lawyers and legal professionals and over 600 staff based in Bristol, Cambridge, Chelmsford, Ipswich, London, Norwich and Sevenoaks. We advise businesses, government and public sector organisations and individuals in the UK and internationally across four principal practice groups: Real Estate, Corporate Services, Dispute Resolution and Private Client.We are defined by our Next Level Law proposition. We work with our clients as a proactive partner, horizon scanning and thinking ahead to the changes, challenges or opportunities that they may face.Next Level Law is also applied to our people. Our collegiate culture means everyone is encouraged to achieve their next level in everything they do. RollOnFriday recently ranked us as the 6th best law firm to work at in 2026.With our ambition to succeed, comes a strong desire to make a positive contribution to the communities we serve, and we are committed to delivering the objectives set out in our ESG strategy. Diversity plays an integral part in all that we do, with female partners comprising 45% of our partnership.The team you will joinOur Business Development and Marketing Team sits within our wider Business Services Division. The team work together in support of the firm’s vision, mission and values. The team are responsible for the firm’s Business Development, PR and Communications, CRM, Campaigns and Events, as well as tender and proposal management. With the benefit of professional qualifications, experience, knowledge of targets and our client base, the team direct activity to support the firm’s strategic objectives; for all business development and marketing activity. As a KPI focussed team, they are keen to measure and track activity and review return on investment. The team support our firm-wide vision to be the standout law firm for client experience, we continue to support delivery of a differentiated services and at the heart of what we do is build and drive the awareness of the Birketts’ brand to support firm wide growth. The team are insights driven and use data to facilitate making the best decisions for both our clients and our business and hold the business true to their team strategies and bringing them to life. Our ultimate aim is to support the firm’s strategic objectives.The work you will be doingThe Business Development Executive (BDE) will play a key role in driving the success of the firm’s designated practice and sector groups, as set out under Accountabilities below. The BDE will develop an in-depth understanding of these groups, their priorities and their markets.Responsible for supporting the following practice group teams ( Employment, Private Wealth Disputes, Court of Protection)Responsible for supporting the following sector groups (Food and Beverage & Financial Services)Work with the Leads of the responsible practice group teams and sector groups to develop and deliver their strategic business plans and budgets.Monitor spend against budget and report on return on investment (ROI), ensuring that business development activities remain within budget and meet agreed objectives.Proactively support, contribute to and coordinate regular practice and sector group meetings, both core and wider where appropriate.Act as the first point of contact for business development and marketing queries from the responsible practice group teams and sector groups, triaging requests according to the strategic priorities of the teams and the firm, with ROI front of mind.Work with the CRM and Data Team to support Practice Team Leads and Sector Team Leads in using and developing their Intapp dashboards, with a focus on producing robust lead-generation information.Support the Leads of the responsible practice group teams and sector groups in identifying potential new areas of business and client segments.Support the Leads of the responsible practice group teams and sector groups in identifying, coordinating and project-managing events and sponsorships, working closely with the Events and Sponsorship Team and keeping ROI front of mind.Work with the Client Development Team to ensure close collaboration between the Leads of the responsible practice group teams and sector groups and the Enterprise Client Programme.Work with the Bids Team to produce bids relating to the responsible practice group teams and sector groups.Ensure that the Leads of the responsible practice group teams and sector groups are aware of all relevant bid opportunities.Work with the Digital Team and the Leads of the responsible practice group teams and sector groups to ensure that practice- and sector-related content across the firm’s website, intranet and social media channels remains current and relevant through regular review and updates.Direct the drafting and production of marketing collateral for responsible practice group teams and sector groups and ensure that this is kept up to date.Work with the PR Team to identify external opportunities to promote the work of the responsible practice group teams and sector groups.Work with the Leads of the responsible practice group teams and sector groups to develop thought leadership programmes, including campaigns and products that demonstrate creativity and innovation.Please note that this job profile is not an exhaustive list of duties but merely an outline of the key components of the role. You may be required by your line manager to take on additional responsibilities when requested.What we are looking forA solid background in business development and marketing, with broad experience across the full marketing mix, ideally gained in a professional services environment.A strong interest in industry and sector trends.Excellent written and verbal communication skills, with a high level of attention to detail.Well-developed interpersonal skills, with the ability to persuade and influence senior stakeholders.A strong understanding of marketing and business development processes.A collaborative team player who builds positive relationships with colleagues, peers, partners and clients, and demonstrates diplomacy, active listening and influencing skills.A proactive approach and a can-do attitude.Enthusiasm and determination, with the ability to address and overcome obstacles to make progress.The ability to apply broad knowledge to analyse problems, recommend solutions and, where appropriate, implement them.A consistent track record of delivering excellent service to internal clients.Effective project management skills, including the ability to plan and prioritise competing demands and meet team deadlines.A strong understanding of the firm's business and marketplace.The ability to work effectively under pressure.Knowledge of CRM or data management systems and their functionality.Hybrid WorkingBirketts is a flexible business which has embraced a hybrid working model where our colleagues enjoy a mix of home and office working. This role attracts a split of 60% office days and 40% working from home days per week.We welcome applications from people looking for flexible, agile, and part-time roles and we are happy to explore your preferred working patterns as part of your application. BenefitsAs a Birketts colleague, you will be eligible to receive a wide range of benefits:25 days holiday (FTE) plus Bank Holidays Long Service holiday award – 1 extra week every 10 years continuous servicePrivate Healthcare with BUPA (offered after probation is passed)Scottish Widows Pension Scheme (5% employer / 5% Employee)Staff Profit Share and Individual Performance Bonus Scheme Salary sacrifice (Pensions, Staff Profit Share)Life Assurance - 4 x salary / Permanent Health InsurancePaid CSR DayEnhanced Maternity/Paternity LeaveSubsidised gym membershipElectric car schemeDress for your Day PolicyYou can find out more on our website: Inclusivity and CultureAt Birketts, our culture is driven by ambition and a commitment to positively impact all the communities we serve. We are dedicated to the success, development, and wellbeing of our colleagues, helping them achieve their goals and seize the opportunities that come with our growth. Birketts is committed to being an Equal Opportunity Employer. Our policy is unequivocal: we do not tolerate discrimination based on age, disability, sex, race, religion or belief, gender reassignment, marriage or civil partnership, pregnancy or maternity, or sexual orientation.We pride ourselves on being an inclusive organisation that actively promotes equality of opportunity for all, valuing the right mix of talent, skills, and potential. We welcome applications from a diverse range of candidates, and selection for roles is based solely on individual merit.If you require this advert in an accessible format, please visit https://diversityjobsgroup.com/company/birketts/Artificial Intelligence (AI)At Birketts, we recognise the evolving role of artificial intelligence (AI) in the legal profession and recruitment. We welcome innovation and understand that candidates may use AI tools to support their job applications. However, we expect all applicants to use AI responsibly and ethically.Our expectations regarding AI use in applications:Your application should reflect your own voice, experiences, and insights. AI may assist in structuring or refining your responses, but it must not replace your personal input.Do not use AI to misrepresent your qualifications, experiences, or skills. Any form of exaggeration or fabrication may result in rejection from the process.If you have used AI tools to assist with your application, be prepared to discuss how and why you used them during the interview process.Do not submit content generated by AI tools that may include personal or sensitive data not intended for public disclosure.AI-generated content should be reviewed and edited by you to ensure accuracy, relevance, and alignment with the role and our firm’s values. We are committed to fair and inclusive recruitment practices. The use of AI should enhance, not compromise, your application. We encourage candidates to demonstrate critical thinking, commercial awareness, and a genuine interest in our firm.If you have any questions about our expectations or the use of AI in your application, please contact our Talent Acquisition Team via talent@birketts.co.uk

Customer Service Manager Location: Sevenoaks, Kent Working pattern: Full-time, office-based Salary: £34,000-£38,000, depending on experience About the client Our client is one of the UK's leading online retailers in their field. They supply thousands of customers each month through our websites and major online marketplaces. They have expanded into Europe, opened a new state of the art warehouse in the north of England and continue to invest in our products, systems and people. They are now looking for an experienced Customer Service Manager to ensure the efficient day-to-day running of their Sevenoaks office and customer service operations. The role The Customer Service Manager will oversee the daily operation of the office, manage the customer service team and provide administrative support across the business. You will be responsible for maintaining an organised, professional and productive working environment. This will include managing staff, improving processes, coordinating office requirements and ensuring customers receive a consistently high standard of service. The role requires someone who is practical, organised and confident taking ownership of day to-day issues. Key responsibilities • Manage the day-to-day running of the office., • Lead, support and develop the UK customer service and office team., • Coordinate with outsourced customer service colleagues in Europe ., • Allocate workloads and monitor team performance., • Recruit, onboard and train new office and customer service staff., • Manage staff attendance, holidays and general personnel administration., • Conduct regular performance reviews and team meetings., • Establish and maintain appropriate office procedures and working practices., • Ensure customer enquiries, complaints, returns and escalated issues are handled promptly and professionally., • Develop and monitor customer service standards and KPIs., • Identify opportunities to improve efficiency and customer satisfaction., • Maintain office supplies, equipment and facilities., • Liaise with suppliers, contractors and service providers., • Review office-related costs and invoices., • Maintain accurate business records and ensure filing systems are kept up to date., • Support senior management with reports, projects and general administration., • Coordinate with warehouse, finance, logistics and marketplace teams., • Use technology and automation to reduce manual administration., • Ensure relevant company policies and procedures are followed., • Support health and safety requirements within the office., • Monitor and take responsibility for the company's customer reviews. About you You will be an experienced and dependable Customer Service Manager who is comfortable managing both people and processes. You will be able to prioritise competing demands, resolve problems independently and maintain high standards across the office. You should have: • Previous experience in an Office Manager, Customer Service Manager or similar supervisory position., • Experience managing and developing a small team., • Strong organisational and time-management skills., • Excellent written and verbal communication skills., • A hands on approach with staff and customers alike., • A professional and confident approach to customer complaints and escalations., • Good working knowledge of Microsoft Office and other business systems., • Experience establishing procedures and improving administrative processes., • The ability to review performance data and use KPIs effectively., • Strong attention to detail., • A practical and commercially minded approach., • The confidence to make decisions and hold people accountable., • The ability to work independently and use initiative., • Experience supporting HR administration would be advantageous. What we offer • 22 Days Annual leave + Bank Holidays., • Private onsite parking., • An exciting opportunity to take ownership of an established office and shape how it operates., • A varied role within a growing UK and European ecommerce business., • Direct involvement with senior management and wider business operations Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

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