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Resident Liaison Officer (Construction Projects)\n\nLocation: Surrey\n Hours: Monday to Friday, 8:00am - 5:00pm\n Contract: Permanent (full-time, site-based)\n\nWe are working with a reputable construction company delivering large-scale building projects who are looking to appoint a Resident Liaison Officer to join their team on a permanent basis.\n\nThis is a fully site-based role due to the nature of the work, so applicants must be able to commute to site daily (car driver preferred).\n\nSalary is paying up to £35,000 + package (depending on experience) \n\nThe Role\n\nYou will play a key role in supporting on-site project teams while acting as a central point of contact for residents and stakeholders. The position requires strong organisation, communication, and coordination skills to ensure projects run smoothly and residents are kept informed throughout.\n\nKey Responsibilities\n\nMaintain accurate project records, communication logs, and documentation systems\nDraft clear and professional correspondence to residents and stakeholders\nPrepare and distribute bulk communications regarding surveys, appointments, and scheduled works\nManage incoming calls and arrange appointments efficiently\nEngage directly with residents to understand and manage individual needs and expectations\nOrganise and schedule property surveys and access appointments\nTrack and manage appointments, ensuring compliance with site access and security procedures\nRecord, monitor, and report on issues raised by residents, ensuring timely resolution\nWork collaboratively with site teams to resolve issues and suggest improvements\nEnsure all processes are carried out in line with health and safety regulations\nEscalate complex or unresolved matters to senior team members where appropriate\nAccurately update internal systems with deliveries and ensure supporting documentation is shared with relevant teams\nRecord weekly stock data following site audits and submit to head office\nMonitor internal task alerts and follow up to ensure actions are completed on time\nCarry out right-to-work checks for subcontractors in line with compliance requirements\nMaintain and update site identification records for operatives\nCollect and track resident satisfaction feedback\nWork with the project team to review feedback and improve overall service deliverySkills & Experience\n\nStrong written and verbal communication skills\nPrevious experience in a customer-facing or liaison role, ideally within construction, housing, or property environments\nAbility to manage expectations and handle queries in a professional and calm manner\nHighly organised with strong attention to detail\nAble to prioritise workload effectively in a fast-paced environment\nConfident working on-site alongside operational teams\nFull UK driving licence and access to a vehicle preferred\nProficient in Microsoft Office (Word, Excel, Outlook)\nExperience using document management or project systems (e.g. SharePoint or similar platforms)

Resident Liaison Officer (Construction Projects) Location: SurreyHours: Monday to Friday, 8:00am – 5:00pmContract: Permanent (full-time, site-based) We are working with a reputable construction company delivering large-scale building projects who are looking to appoint a Resident Liaison Officer to join their team on a permanent basis. This is a fully site-based role due to the nature of the work, so applicants must be able to commute to site daily (car driver preferred). Salary is paying up to £35,000 + package (depending on experience) The Role You will play a key role in supporting on-site project teams while acting as a central point of contact for residents and stakeholders. The position requires strong organisation, communication, and coordination skills to ensure projects run smoothly and residents are kept informed throughout. Key Responsibilities • Maintain accurate project records, communication logs, and documentation systems, • Draft clear and professional correspondence to residents and stakeholders, • Prepare and distribute bulk communications regarding surveys, appointments, and scheduled works, • Manage incoming calls and arrange appointments efficiently, • Engage directly with residents to understand and manage individual needs and expectations, • Organise and schedule property surveys and access appointments, • Track and manage appointments, ensuring compliance with site access and security procedures, • Record, monitor, and report on issues raised by residents, ensuring timely resolution, • Work collaboratively with site teams to resolve issues and suggest improvements, • Ensure all processes are carried out in line with health and safety regulations, • Escalate complex or unresolved matters to senior team members where appropriate, • Accurately update internal systems with deliveries and ensure supporting documentation is shared with relevant teams, • Record weekly stock data following site audits and submit to head office, • Monitor internal task alerts and follow up to ensure actions are completed on time, • Carry out right-to-work checks for subcontractors in line with compliance requirements, • Maintain and update site identification records for operatives, • Collect and track resident satisfaction feedback, • Strong written and verbal communication skills, • Previous experience in a customer-facing or liaison role, ideally within construction, housing, or property environments, • Ability to manage expectations and handle queries in a professional and calm manner, • Highly organised with strong attention to detail, • Able to prioritise workload effectively in a fast-paced environment, • Confident working on-site alongside operational teams, • Full UK driving licence and access to a vehicle preferred, • Proficient in Microsoft Office (Word, Excel, Outlook), • Experience using document management or project systems (e.g. SharePoint or similar platforms)

Hampshire County Council are recruiting for Caseworkers. £307 a day (umbrella) Fully remote Purpose of the Role The EHCCo is responsible for coordinating the statutory Education, Health and Care Plan (EHCP) process for children and young people aged 0-25, ensuring that Hampshire County Council meets its legal duties under the Children and Families Act 2014 and the SEND Code of Practice. The role focuses on timely, lawful and person‑centred casework, working in partnership with families, education settings and multi‑agency professionals. What Hampshire County Council Expects of Agency EHCCos This companion page sets out the professional expectations, behaviours and ways of working required of all agency Education, Health and Care Coordinators (EHCCos) working on behalf of Hampshire County Council. Statutory AccountabilityAgency EHCCos are expected to: Have strong working knowledge of SEND legislation and the Code of Practice. Treat statutory deadlines as non‑negotiable, particularly: 20‑week assessment timelines Annual review deadlines Tribunal directions and orders Escalate risks early, not at the point of deadline breach. Maintain accurate, up‑to‑date records on Hampshire systems at all times.Meeting timescales is a core expectation, not an optional objective. Quality of EHCPsHampshire expects agency EHCCos to produce EHCPs that are: Lawful and compliant with the SEND Code of Practice Clear, specific and outcome‑focused Defensible under scrutiny (complaints, mediation or tribunal) Drafting must demonstrate: Clear distinction between needs, provision and outcomes Proportionate provision linked directly to assessed need Professional judgement grounded in evidence Professional Judgement & EscalationAgency EHCCos are expected to: Use professional judgement within their role scope. Escalate promptly where: A case is complex, high‑risk or contentious There is disagreement between agencies Legal, funding or placement matters exceed EHCCo authority Follow local escalation routes via the SNO or ATM and record decisions clearly.Delaying escalation is viewed as a service risk. Communication StandardsHampshire expects communication that is: Consistent, proportionate and professional Clear about the Local Authority's role and legal duties Accurate and aligned with Hampshire policy and processAgency EHCCos must: Act as the main point of contact for their allocated cases Communicate clearly, sensitively and professionally, including in difficult or high‑conflict situations. Manage correspondence in line with Hampshire County Council expectations, including boundaries around unreasonable contact where applicable. Partnership WorkingAgency EHCCos are expected to: Work constructively with: Parents and carers Children and young people Schools, colleges and SENCOs Health and Social Care partners Be supportive but professionally challenging where appropriate. Model a solution‑focused, child‑centred approach whilst maintaining legal clarity. Caseload ManagementGiven the size (typically 250+) and complexity of EHCCo caseloads, Hampshire expects agency EHCCos to: Organise work around statutory priority rather than volume alone. Use tracking, diarising and task management tools consistently. Working under the supervision of a Special Needs Officer and attend supervision and casework oversight as required. Raise workload concerns early and constructively.Sustained inability to manage statutory workload will be reviewed. Professional Conduct & AccountabilityAgency EHCCos are expected to: Work in line with Hampshire County Council values and policies Maintain confidentiality and data protection standards Act professionally in meetings, written communication and decision‑making Accept feedback and direction from Hampshire managersAgency status does not alter expectations of conduct, quality or accountability. Boundaries of the RoleAgency EHCCos must not: Make unilateral funding or placement decisions outside agreed processes Provide legal advice to families Commit the Local Authority to outcomes without authorisation Operate independently of Hampshire governance and escalation structuresConnect2Hampshire is a trading style of Hampshire & Kent Commercial Services LLP - A joint venture between Hampshire County Council & Commercial Services Kent Ltd. Connect2Hampshire is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates

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