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Join a large and award-winning Facilities Management team supporting a busy university campus environment. Responsible for delivering services across a substantial estate, the FM team plays a key role in providing safe, compliant and welcoming facilities for thousands of students, staff and visitors. \n Your new role \n As FM Helpdesk Coordinator, you will be the first point of contact for all estates and maintenance enquiries, supporting the day-to-day operation of the Estates Helpdesk. You will coordinate maintenance activities, manage CAFM systems, liaise with contractors and stakeholders, and provide essential administrative support to the wider Estates Management team. \n This is a varied role combining facilities helpdesk coordination, customer service, CAFM administration, contractor management and operational support within a fast-paced environment. \n Key responsibilities: \n\n • Act as the first point of contact for maintenance requests via telephone, email and in person.\n, • Raise, allocate and prioritise reactive maintenance jobs through the CAFM system.\n, • Support contractor onboarding, access requests, ID badges and key allocation.\n, • Monitor CAFM dashboards and reports ensuring SLA compliance.\n, • Coordinate workloads and diary management for maintenance operatives.\n, • Raise purchase orders and maintain accurate maintenance records.\n, • Support communication of planned maintenance activities to stakeholders.\n, • Respond to customer queries and resolve issues at first point of contact where possible.\n, • Liaise with departments, staff, contractors and external suppliers.\n, • Produce reports and maintain asset, space and maintenance data.\n, • Support annual leave management and resource planning within the maintenance team.\n, • Arrange meetings, prepare agendas, record minutes and track actions.\n, • Maintain departmental procedures, documentation and administrative processes.\n, • Support projects and service improvement initiatives across the Estates function.\n, • Ensure accurate document control and data storage procedures are followed.\n, • Provide training and guidance to new administrators where required.\n\n What you'll need to succeed: \n\n • Previous experience within a Facilities Management, Estates, Helpdesk, Property or administrative environment.\n, • Proven customer service experience with the ability to manage enquiries professionally.\n, • Experience using Microsoft Office, including Outlook, Word and Excel.\n, • Strong organisational skills and the ability to manage multiple priorities.\n, • Excellent written and verbal communication skills.\n, • Experience inputting, maintaining and analysing data accurately.\n, • Ability to work calmly under pressure and meet deadlines.\n, • Strong attention to detail and problem-solving skills.\n, • Ability to work collaboratively as part of a team.\n, • Experience using CAFM systems would be advantageous.\n, • Knowledge of maintenance operations or contractor management would be beneficial.\n, • GCSE Maths and English (or equivalent).\n\n What you'll get in return \n\n • Opportunity to work within a large and diverse estate environment.\n, • Varied role combining helpdesk, CAFM, administration and facilities coordination.\n, • Exposure to estates, maintenance and contractor management activities.\n, • Ongoing learning and development opportunities.\n, • Supportive team culture with opportunities for career progression.\n\n Hours: Monday to Friday 8am and 4pm, 10am - 6pm \n Location: Ormskirk, Lancashire \n Pay: £12.84 - £13.69 per hour \n If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. \n If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. \n Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Join a large and award-winning Facilities Management team supporting a busy university campus environment. Responsible for delivering services across a substantial estate, the FM team plays a key role in providing safe, compliant and welcoming facilities for thousands of students, staff and visitors. Your new role As FM Helpdesk Coordinator, you will be the first point of contact for all estates and maintenance enquiries, supporting the day-to-day operation of the Estates Helpdesk. You will coordinate maintenance activities, manage CAFM systems, liaise with contractors and stakeholders, and provide essential administrative support to the wider Estates Management team. This is a varied role combining facilities helpdesk coordination, customer service, CAFM administration, contractor management and operational support within a fast-paced environment. Key responsibilities: Act as the first point of contact for maintenance requests via telephone, email and in person. Raise, allocate and prioritise reactive maintenance jobs through the CAFM system. Support contractor onboarding, access requests, ID badges and key allocation. Monitor CAFM dashboards and reports ensuring SLA compliance. Coordinate workloads and diary management for maintenance operatives. Raise purchase orders and maintain accurate maintenance records. Support communication of planned maintenance activities to stakeholders. Respond to customer queries and resolve issues at first point of contact where possible. Liaise with departments, staff, contractors and external suppliers. Produce reports and maintain asset, space and maintenance data. Support annual leave management and resource planning within the maintenance team. Arrange meetings, prepare agendas, record minutes and track actions. Maintain departmental procedures, documentation and administrative processes. Support projects and service improvement initiatives across the Estates function. Ensure accurate document control and data storage procedures are followed. Provide training and guidance to new administrators where required. What you'll need to succeed: Previous experience within a Facilities Management, Estates, Helpdesk, Property or administrative environment. Proven customer service experience with the ability to manage enquiries professionally. Experience using Microsoft Office, including Outlook, Word and Excel. Strong organisational skills and the ability to manage multiple priorities. Excellent written and verbal communication skills. Experience inputting, maintaining and analysing data accurately. Ability to work calmly under pressure and meet deadlines. Strong attention to detail and problem-solving skills. Ability to work collaboratively as part of a team. Experience using CAFM systems would be advantageous. Knowledge of maintenance operations or contractor management would be beneficial. GCSE Maths and English (or equivalent). What you'll get in return Opportunity to work within a large and diverse estate environment. Varied role combining helpdesk, CAFM, administration and facilities coordination. Exposure to estates, maintenance and contractor management activities. Ongoing learning and development opportunities. Supportive team culture with opportunities for career progression. Hours: Monday to Friday 8am and 4pm, 10am - 6pm Location: Ormskirk, Lancashire Pay: £12.84 - £13.69 per hour If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk TPBN1_UKTJ

Join a large and award-winning Facilities Management team supporting a busy university campus environment. Responsible for delivering services across a substantial estate, the FM team plays a key role in providing safe, compliant and welcoming facilities for thousands of students, staff and visitors. Your new role As FM Helpdesk Coordinator, you will be the first point of contact for all estates and maintenance enquiries, supporting the day-to-day operation of the Estates Helpdesk. You will coordinate maintenance activities, manage CAFM systems, liaise with contractors and stakeholders, and provide essential administrative support to the wider Estates Management team. This is a varied role combining facilities helpdesk coordination, customer service, CAFM administration, contractor management and operational support within a fast-paced environment. Key responsibilities: Act as the first point of contact for maintenance requests via telephone, email and in person. Raise, allocate and prioritise reactive maintenance jobs through the CAFM system. Support contractor onboarding, access requests, ID badges and key allocation. Monitor CAFM dashboards and reports ensuring SLA compliance. Coordinate workloads and diary management for maintenance operatives. Raise purchase orders and maintain accurate maintenance records. Support communication of planned maintenance activities to stakeholders. Respond to customer queries and resolve issues at first point of contact where possible. Liaise with departments, staff, contractors and external suppliers. Produce reports and maintain asset, space and maintenance data. Support annual leave management and resource planning within the maintenance team. Arrange meetings, prepare agendas, record minutes and track actions. Maintain departmental procedures, documentation and administrative processes. Support projects and service improvement initiatives across the Estates function. Ensure accurate document control and data storage procedures are followed. Provide training and guidance to new administrators where required.What you'll need to succeed: Previous experience within a Facilities Management, Estates, Helpdesk, Property or administrative environment. Proven customer service experience with the ability to manage enquiries professionally. Experience using Microsoft Office, including Outlook, Word and Excel. Strong organisational skills and the ability to manage multiple priorities. Excellent written and verbal communication skills. Experience inputting, maintaining and analysing data accurately. Ability to work calmly under pressure and meet deadlines. Strong attention to detail and problem-solving skills. Ability to work collaboratively as part of a team. Experience using CAFM systems would be advantageous. Knowledge of maintenance operations or contractor management would be beneficial. GCSE Maths and English (or equivalent).What you'll get in return Opportunity to work within a large and diverse estate environment. Varied role combining helpdesk, CAFM, administration and facilities coordination. Exposure to estates, maintenance and contractor management activities. Ongoing learning and development opportunities. Supportive team culture with opportunities for career progression.Hours: Monday to Friday 8am and 4pm, 10am - 6pm Location: Ormskirk, Lancashire Pay: £12.84 - £13.69 per hour If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Salary: £34,000.00 per annum plus a 15% annual bonus and Veolia benefits Hours: 40 hours per week Location: Whitemoss Landfill Site, Skelmersdale, WN8 9TH When you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone. As an Operational Support Coordinator you'll be pushing for innovative solutions to create a more sustainable future for all. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you; 25 days of annual leave plus bank holidays Access to our company/people's pension scheme Discounts on everything from groceries to well known retailers Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to 24 hour access to a virtual GP, 365 days a year, for you and family members in your household One paid days leave every year to volunteer and support your community Ongoing training and development opportunities, allowing you to reach your full potential Upskill Opportunity: For the right candidate, there may also be an opportunity to join our upskill programme and join our wider graduate network and development pathway. We're strong believers in continuous development at Veolia, and we'll support you to keep progressing beyond your initial role. What you'll be doing; Support the Site Manager with daily landfill operations, coordinating activities across the tipping face, plant/contractors and traffic movements. Control waste reception and acceptance: check documentation (incl. CoTC where required), confirm waste types, and ensure compliant disposal routes. Monitor site standards and contractor performance against agreed methods of work; carry out routine checks and escalate non-compliances. Deliver/coordinate site inductions and toolbox talks; verify training/competence and ensure correct controls are in place for tasks. Maintain compliance with the Environmental Permit, Waste Acceptance procedures, Discharge Consent and relevant management plans (e.g. leachate and landfill gas). Support Risk & Assurance performance: ensure accidents, incidents and near misses are recorded on AVA and actions are tracked to close-out. Act as (or work towards being) an Issuing Authority for Permits to Work, ensuring isolations, RAMS and sign-offs are completed correctly. Work with technical support teams (Surveying, Engineering, Aftercare, Gas) to plan works, coordinate access and ensure work packs/records are completed. Prepare and maintain site records, statutory logs and operational reports using business systems (incl. basic data handling in Excel). Support internal/external audits, regulator visits (EA/HSE) and stakeholder/site visits, ensuring documentation and site readiness. What we're looking for; Degree (or near completion) in a relevant discipline (e.g. environmental, engineering, science) or equivalent experience. Project management skills (planning, scheduling, action tracking, reporting).. Strong written and verbal communication for site records, briefings and stakeholder interactions. GCSEs Grade 4/C+ (or equivalent) including Maths & English. Full UK driving licence What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive

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