Digital accessibility jobs in United Kingdom

CRM Implementation / Delivery Lead 12 month Fixed Term Contract Start: Immediate, ideally within the next two weeks Location: Hybrid, Central London - Twice a week onsite 35 hour working week, 10% pension We are looking for an experienced CRM Implementation / Delivery Lead to take ownership of a Zendesk implementation and support wider digital delivery during a maternity cover period. This is a high-trust role within a lovely organisation that offers genuine autonomy and strong internal support. The role You will act as the delivery lead for a Zendesk CRM implementation, currently in the discovery and definition phase. Working closely with an external delivery partner and highly engaged internal stakeholders, you will be responsible for ensuring the solution is delivered, adopted and continually optimised. The role suits someone with a strategic, business analyst mindset who is comfortable shaping requirements, defining workflows and keeping one eye firmly on the wider digital strategy. From mid-contract onwards, you will also oversee the procurement and delivery of additional digital initiatives, including online tools, website and content projects. Key responsibilities • Lead the delivery of a Zendesk CRM implementation from discovery through to go-live and adoption, • Define, optimise and document business processes and workflows where formal BA capability is limited, • Manage and hold to account third-party delivery partners, • Drive internal engagement and user adoption across the organisation, • Operate comfortably in Agile or Scrum delivery environments, • Oversee additional digital projects during the maternity cover period, • Work closely with a wide range of internal stakeholders, with a high level of engagement and visibility Experience required • Experienced in delivering CRM or ticketing system implementations, ideally Zendesk or similar platforms, • Strong delivery leadership with a strategic, business analyst style mindset, • Experience defining workflows and aligning delivery to broader digital strategy, • Confident managing third-party suppliers and complex stakeholder groups, • Experience working in Agile or Scrum environments, • Background in the public sector, ALB or not-for-profit organisations is highly desirable, • Available to start within the next two weeks This is a great opportunity for someone who enjoys autonomy, ownership and visible impact to step into a delivery role with real influence. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Python Developer - Insurance Analytics Location - London with hybrid working as per departmental requirements (currently a MINIMUM of 40% (2 days per week). LCP is an award-winning actuarial and analytics consultancy providing market-leading capabilities and advice across pensions and financial services, energy, health, and analytics. We use powerful analytics fused with human expertise to shape a more positive future. We have an exciting opportunity to join our Insurance Analytics team as a Python Developer. You will play a leading role in the continued development of InsurSight, our award-winning SaaS platform. InsurSight was launched in April 2020 and is currently used to assess over £200bn of non-life insurance business. We are expanding the team to help us support our expanding client base whilst delivering our exciting plans to develop the platform further. You’ll work within our backend team to help shape the direction of how we use Python within InsurSight, focussing on feature development, performance, maintainability, and tighter integration of our C# and Python backend codebases. You will also support and mentor less experienced developers, conduct code reviews, and take ownership of key technical challenges - particularly where large datasets and performance bottlenecks are involved. Our team consists of: • 1 Product manager, • 4 C# developers, • 2 Python developers, • 1 Actuarial data scientist, • 2 Front end developers, • 1 DevOps and site reliability engineer Key Responsibilities: • Provide Python development expertise on new InsurSight features, ensuring performance, scalability and maintainability, • Help with further integration between our C# and Python codebases, rewriting or restructuring code where needed to reduce inefficiencies and improve cohesion, • Optimise performance of complex data and analytics workflows, including calculations on larger datasets (e.g. on 4GB+ datasets), • Review and provide feedback on code written by other developers, support mentoring and skill development across the team, • Champion best practices in software engineering including testing, version control, CI/CD, and OOP, • Collaborate with actuaries, analysts and data scientists to deliver technically robust, industry-relevant features, • Research and prototype new technologies to support innovation and continuous improvement, • Strong Python development experience, with a track record of writing production-grade, maintainable code, • Experience working with large datasets and performance-critical workloads, • Familiarity with Azure PaaS/SaaS tools (e.g. Azure Functions, Batch, Blob/Table/Queue Storage), and CosmosDB, • Comfort with software-engineering best practices: automated testing, version control, CI/CD, OOP, • Proactive, problem-solving mindset with a focus on performance and user experience, • Exposure to actuarial or non-life insurance analytics, or an interest in domain-rich environment What’s in it for you? Take a look at our Glassdoor and Career stories pages to see why our people love being here! As well as joining a certified B-Corp, multi-award winning, fun, collaborative, people first organisation where your personal and professional skills will be developed to make you the best you can be, we offer an attractive benefits package designed to promote your overall wellbeing so that you are able to perform to your full potential both in and out of work. Currently our core benefits package includes: For you: • Hybrid working (see top of the advert for details), • Professional study support (where applicable), • Life assurance, • Income protection, • 26 days annual leave (pro-rata for part-time working) plus bank holidays (most of which can be taken flexibly!) with options to buy & sell holiday, • Private medical insurance, • Discounted gym memberships, critical illness and dental insurance through our flexible benefits, • Eye care vouchers, • Cycle to work scheme, • Competitive pension scheme, • Discretionary bonus scheme, • High street discounts We continuously strive to build an inclusive workplace where all forms of diversity are valued, including age, background, disability, gender, gender identity, gender expression, race, religion or sexual orientation. LCP is committed to making our opportunities accessible to all and would welcome you getting in touch to let us know if an adjustment can be made to help with your application. This may be extra time for assessments, pre-interview site visits, interview structure or questions, or asking us about building accessibility. Whatever it may be, please get in touch via our dedicated email address - [email protected] to discuss how we can support you with your application. Recruitment agencies LCP operates a Preferred Supplier List (PSL) for recruitment agencies which is reviewed annually. We do not accept unsolicited CVs or candidate profiles from agencies who are not part of our current PSL. LCP only pay agency fees where we have a signed agreement in place, and the agency has been instructed by a member of our recruitment team to supply CVs via the Applicant Tracking System (ATS) for a legitimate, open vacancy. If this process is not adhered to, LCP reserve the ri

Web & Digital Services OfficerCentral London - Hybrid£39,000 paThe Client:Is a membership and regulator for the Veterinary Industry. As a regulator, they set, uphold and advance veterinary standards, who promote, encourage and advance the study and practice of the art and science of veterinary surgery and medicine. All done in the interests of animal health and welfare, and in the wider public interest.The Role:Reporting to the Website Manager, you will provide web and digital technical support to the Communications team in the delivery of our online and digital communications activities. The main focus of the role will be to provide technical expertise in the ongoing development and integration of the website and digital communications channels, in analytics and in SEO. You will also take the lead in producing news and marketing emails each month.We are a busy team undergoing a period of development and change for our website; as such this role has scope for development within our expanding team.Key responsibilities • Work with the Website Manager to ensure the websites are fully operational at all times., • Build a strong relationship with our web development agency, translating business needs into clear, actionable requirements., • Keep informed of web and mobile UX best practice, proactively suggesting improvements and sharing insight to support better digital decision-making., • Work collaboratively across internal teams and with specialist external agencies to design and implement new digital communications tools., • Help optimise organic search visibility and on-site search functionality to deliver a seamless, intuitive content-discovery experience., • Use website analytics to evaluate performance, produce meaningful reports and recommend improvements based on user insight., • Work with the Website Manager and IT department to ensure compliance with accessibility, privacy, data protection and security requirements., • Carry out usability testing and UAT to validate changes across the website and digital channels., • Support the work of our web content team and departmental web editors, including CMS training., • Develop and optimise accessible email newsletters that support engagement and campaign performance across channels., • Support other areas of work in the Communications Department, as and when required.Required skills, knowledge and experience, • Demonstrable knowledge of HTML, CSS and responsive design., • Working knowledge of JavaScript and PHP., • A good understanding of UX and UI principles, with the ability to apply these to improve usability, accessibility, and overall user journeys., • Experience working effectively with third-party web or digital agencies, including briefing requirements, reviewing and quality-assuring deliverables, and proactively identifying and resolving issues to support successful project delivery., • Experience supporting users across departments within a CMS, with an understanding of website structure and content organisation. Drupal experience is highly desirable, with transferable CMS skills welcomed., • Strong experience using web analytics and reporting tools — including Google Analytics and Google Tag Manager — to monitor website performance, help maintain accurate tracking, and produce clear, regular reports and dashboards in Looker Studio that support insight-led improvements., • HTML email development skills, with experience producing accessible and optimised email templates from provided designs, applying responsive techniques where appropriate and following established best practice., • Good time and task management skills, with the ability to manage multiple priorities and meet deadlines in a busy digital environment., • Strong written and verbal communication skills, with the ability to explain technical concepts clearly and work collaboratively with a range of stakeholders.Morgan Spencer – Your Career, Our ExpertiseMorgan Spencer is one of London’s leading Executive Secretarial and Business Support recruitment consultancies, connecting high-calibre professionals with outstanding opportunities.Equal OpportunitiesMorgan Spencer is committed to equality, diversity and inclusion and welcomes applications from all suitably qualified candidates.Confidentiality & GDPRAll applications are handled in strict confidence and in full compliance with UK GDPR. Your information will be used solely for recruitment purposes and will not be shared without your consent.Morgan Spencer Limited, registered in England & Wales No: 4254114.

We’re seeking a UK-based PHP Full Stack Software Engineer to support the continued growth of our sustainability and digital learning platforms. You’ll be a hands-on developer who enjoys building modern, responsive user experiences, writing clean, scalable code, and collaborating closely with designers and cross-functional teams. This is an opportunity to contribute to platforms that deliver meaningful impact at scale, improving the learning experience for thousands of users. The Role at a Glance: PHP Full Stack Software Engineer Old Street, London / Hybrid Working / 1 day a week in the office £70,000 - £80,000 Plus fantastic benefits: 8% employer pension contribution, mental health support, fitness allowance, enhanced maternity/paternity pay, volunteer days, and more… Permanent - Full Time Product / Service: Sustainability Consultancy; Training & Events Culture: Close knit, small and agile company, flat hierarchy, direct communication with director and hiring managers alike Heads-Up – We really value a short intro covering note :-) Closing Date: 22nd May Who we are: Action Sustainability is a leading consultancy with the aim of inspiring sustainable business. Our team comprises 60+ full and part-time employees and associates. Many of our clients are sector leaders on sustainability and supply chain issues, and we are proud of our reputation for leading the thinking in this area. Action Sustainability drives lasting change through innovative technology, expert advisory, and award-winning learning solutions. We partner with leading organisations, including the NHS and Houses of Parliament, to create measurable impact across industries. An accredited Living Wage employer, we’ve been recognised by Best Companies with a 'One to Watch' status for our commitment to an outstanding workplace. About the Role: This is a hands-on development role focused on delivering high-quality front-end experiences alongside robust PHP-based functionality. You’ll work closely with designers and stakeholders to bring user experiences to life, while contributing to the ongoing development and optimisation of our Moodle-based platforms. We make extensive use of AI-assisted development tools and are continuing to expand this across the team, so you’ll play a part in shaping how these are used effectively. Key Responsibilities: You will collaborate with designers to translate detailed front-end specifications into high-quality web pages, building modern, responsive interfaces that enhance user experience. You will write clean, reusable code across both front-end and PHP components, while contributing to code reviews and supporting other developers where needed. You will take ownership of software quality, ensuring best practices are followed across development, testing, and performance optimisation, including writing and maintaining unit and Behat tests. System Management & Support: You will troubleshoot issues and optimise applications to ensure performance, scalability, and reliability across platforms. You will ensure systems meet accessibility standards, GDPR requirements, and data protection best practices, while supporting QA processes and maintaining data integrity. Collaboration & Stakeholder Management: You will work as part of a cross-functional team alongside engineers, product designers, and product managers, contributing to all stages of the agile development lifecycle. You will engage with wider stakeholders including Learning Technologists, Sustainability Consultants, and Designers, providing technical guidance and translating requirements into effective solutions. Continuous Improvement: You will stay up to date with modern front-end technologies, particularly HTML, CSS, and JavaScript, and proactively suggest improvements to user experience and development practices. You will contribute to the evolution of AI-assisted development within the team, helping to identify opportunities for efficiency and quality improvements. Essential Requirements: You must have UK work authorisation and strong English communication skills, alongside 3–5 years of commercial front-end development experience. You’ll bring strong technical capability across HTML, CSS3, and JavaScript, with experience working with relational databases such as MySQL or PostgreSQL, and confidence using Git for version control. Experience with Bootstrap, Ajax, and jQuery is important, alongside a solid understanding of writing optimised, maintainable code. Professional Skills: You are a strong problem-solver who can optimise code and troubleshoot effectively. You communicate clearly, work well with others, and are comfortable managing multiple priorities in a collaborative environment. Desirable Skills: Experience with Moodle would be highly beneficial, along with familiarity with Docker, cloud platforms, CI/CD pipelines, and Linux environments. Knowledge of authentication protocols, WordPress, or additional programming languages would be advantageous, as would any exposure to AI-assisted coding tools or project management practices. What’s on Offer: • A competitive salary of £70,000 - £80,000, • 25 days + 8 statutory holidays, plus an extra day for your birthday, • Hybrid working, • 8% employer pension contribution, • Profit share scheme and discretionary bonus, • Fitness allowance, • Enhanced maternity/paternity pay and childcare schemes, • Access to our vibrant Old Street office with lounge, café bar, gym, and rooftop terrace, • Ongoing professional development tailored to your career goals Apply today and be part of a team using technology to drive real-world sustainability impact. Application notice... We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.

Job Title: Legal & Business Research Adviser \nDepartment: Global Research and Resources Hub \nReporting to: Head of Research and Knowledge Resources \nJob Location: London / hybrid (minimum 60% in the office) \nContract Type: Permanent \n\n \nThe Firm \n\n HFW is a sector‑focused global law firm. We have over 700 lawyers working across the Americas, Europe, the Middle East, Asia and Australia. We take a progressive and commercial approach to supporting our clients, combining legal expertise with a deep understanding of the industries in which they operate. \n\n The Role \n\n The Legal and Business Research Adviser plays a critical role in empowering lawyers and business services teams with high quality insight, analysis and intelligence. Combining expert legal, business and industry research with training, current awareness and innovation, the role supports client work, business development and strategic decision making across the firm. \n\n Acting as a trusted adviser, the postholder provides judgement based research support, helps colleagues navigate an increasingly complex digital and AI enabled research landscape, and contributes to the ongoing development of the firm’s research, knowledge and information capabilities. \n\n Key Responsibilities \nLegal, Business & Industry Research \n\n\n\t • Deliver high quality legal research support, including case law, legislation, regulatory materials and authoritative commentary, monitoring developments through judicial, legislative and parliamentary processes. \n\t, • Provide business, industry and sector research, including company profiling, market and competitive analysis, client and contact intelligence, press and media research. \n\t, • Summarise and present research findings in clear, concise, decision ready formats tailored to the needs of lawyers and business teams. \n\t, • Develop, maintain and refine legal and sector specific current awareness products, including daily legal updates and tailored alerts.\n\t, • Set up and manage ongoing monitoring for clients, sectors, industries and regulatory developments.\n\t, • Continuously review and enhance content quality, relevance and delivery formats to reflect evolving user needs, priorities and working patterns.\n\t, • Design and deliver engaging research and library training, including inductions, trainee programmes, practice embedded sessions and ad hoc support. \n\t, • Develop scalable, digital first learning resources such as research guides, short videos, toolkits and on demand materials. \n\t, • Promote best practice in legal and business research, digital literacy and effective use of research tools. \n\t, • Offer coaching, mentoring and practical support to apprentices, students, secondees and work experience placements to help them learn effectively while embedded in the team.\n\t, • Act as a key contributor to the development and maintenance of library intranet pages and digital knowledge platforms. \n\t, • Liaise with IT, Risk and external suppliers to ensure research systems, databases and tools operate effectively, are user centred, and integrate with firm systems. \n\t, • Support the evaluation, piloting and responsible adoption of AI enabled research tools, including:\n\t, • Assessing strengths, limitations and appropriate use cases\n\t, • Supporting colleagues in using AI tools appropriately and ethically\n\t, • Manage subscriptions, including renewals, invoicing and catalogue records. \n\t, • Maintain and develop collection records and metadata, ensuring accuracy, accessibility and usability. \n\t, • Support international offices to ensure holdings are accurately recorded. \n\t, • Act as a visible and approachable point of contact for lawyers and business services teams, delivering responsive, high quality support. \n\t, • Manage access to online resources, including new joiner/leaver processes and permissions administration. \n\t, • Participate in service development projects and initiatives that enhance the value and impact of research and knowledge support across the firm.\n\t, • Significant experience delivering legal and business research within a professional services or legal environment.\n\t, • Strong knowledge of legal information sources, research methodologies and current awareness tools.\n\t, • Proven ability to analyse and synthesise complex information into clear, practical outputs.\n\t, • Experience designing and delivering training, with an emphasis on user focussed and digital learning approaches.\n\t, • High level of digital literacy, including research platforms, intranets and content management.\n\t, • Experience supporting or evaluating AI enabled research tools in a legal or information context\n\t, • Understanding of data quality, research risk and ethical considerations in AI assisted research\n\t, • Experience working with library systems, serials management and knowledge platforms.\n\t

Lead Full-stack Engineer | Digital Product Studio London (Hybrid) £75,000 – £100,000 + benefits Permanent We’re partnering with an award-winning digital product studio known for building beautifully crafted, human centred digital products for global clients. With a strong reputation across design, product and engineering, they deliver impactful work across the full product lifecycle — from early discovery through to large-scale builds. They’re now looking for a Lead Full-stack Engineer to play a key role in shaping and delivering high-quality digital products. The Role This is a hands-on technical leadership position, combining full-stack development with ownership of technical direction across projects. You’ll: • Lead the design, development and delivery of scalable digital products (frontend, backend & infrastructure), • Drive technical direction, ensuring solutions are robust, secure and performant, • Stay close to the code, acting as a senior technical authority within the team, • Collaborate with Product, Design and Delivery to balance quality, timelines and budgets, • Engage directly with clients, shaping technical approaches and communicating solutions clearly, • Mentor engineers and help uplift team capability and standards, • What They’re Looking For, • Strong experience building modern full-stack applications (JS/TS/Node or similar), • Deep knowledge of at least one modern frontend framework (React, Vue, Next.js), • Experience designing and delivering scalable, cloud-based systems (AWS, Azure or GCP), • Strong understanding of API design (REST/GraphQL), databases and system architecture, • Experience with CI/CD, infrastructure as code (e.g. Terraform) and automated testing, • Ability to design for non-functional requirements (performance, scalability, security, accessibility), • Comfortable working in agile environments and leading technical discussions with varied stakeholders Nice to Have • Experience with AI-assisted development or building AI-enabled features, • Exposure to accessibility (WCAG) or system design at scale, • Interest in emerging technologies and evolving engineering practices Why This Role? • Genuine ownership of technical delivery and direction, • Opportunity to work on complex, meaningful digital products, • Collaborative, cross-functional environment with strong design and product culture, • A studio that values craft, curiosity and continuous learning If you’re a hands-on Lead Engineer who enjoys solving complex problems and building impactful products, this is a great opportunity to step into a high-impact role. Apply via the link or reach out.

Job Title: Data Engineering Manager Job Type: Full Time, Permanent Location: London, Hybrid (3 days in the office a week) Role Purpose At Travelex we are developing modern data technology and data products. Data is central to the way we define and sell our foreign currency exchange products. Our relationship with our customers is deeply data-driven. The data engineering manager (DEM) owns the design and delivery of all data flows to and from our data platform, underpinning crucial data products. The DEM is responsible for a significant transformation Travelex is going through, with event-driven and transactional enhancements to our enterprise data architecture, alongside expansion of our data warehousing function to support a wide range of data integrations. Main Responsibilities: Leadership & Strategy • Work with the Director of Data Engineering and IT Leadership to enhance the company's data maturity., • Maintain strong business alignment by engaging with leaders across domains and geographies., • Ensure data engineering initiatives match evolving business priorities., • Promote a product mindset, balancing technical efficiency with clear business value. Team Management • Lead the Data Engineering team, providing supervision, coaching, and professional development., • Work with the Data Delivery Manager to improve team productivity and velocity., • Oversee planning sessions, standups, retros, and team meetings., • Define and deliver technical goals & OKRs in collaboration with the teams. Technical Leadership • Own the architecture of the company's data platform, ensuring scalability, reliability, and security., • Drive modernisation by transitioning from legacy systems to a lean, scalable platform., • Act as a lead expert for technologies such as AWS, DBT, Airflow, and Databricks., • Establish best practices for data modelling, ingestion, storage, streaming, and APIs. Governance & Standards • Ensure all technical decisions are well-justified, documented, and aligned with business needs., • Lead reviews and approvals for Data Engineering, Data Science, and Data Visualization projects via data architecture review board., • Promote best practices in data governance, security, data protection, and risk management. Operational Excellence • Oversee monitoring of live data products and lead response to data incidents., • Drive improvements in data quality, working with data owners and managers., • Collaborate with engineering teams to ensure seamless system integration., • Advocate for reducing technical debt while balancing resource constraints. Innovation & Continuous Improvement • Stay updated with industry trends and recommend relevant technologies., • Lead analysis, assessment, and design activities, influencing key decisions., • Foster collaboration with data analysts and data scientists to develop impactful data products. Requirements – Skills and Experience To qualify for the DEM role, experience and skills from the list below are required. Essential: • Strong leadership: An inspirational leader, engaging team player, and curious listener., • Excellent problem-solving skills with experience in complex data products., • Expertise in data engineering and cloud engineering, including data ingestion, transformation, and storage., • Significant hands-on experience with AWS and its data services., • Expert-level skills in SQL, Python, DBT, Airflow and Redshift., • Confidence in coding, scripting, configuring, versioning, debugging, testing, and deploying., • Ability to guide and mentor others in technical best practices., • A product mindset, focusing on user needs when designing deliverables., • Experience in designing technology solutions with complex end-to-end data flows., • Experience in implementing data governance, including data cataloging, data lineage tracking, and metadata management to ensure data accuracy, accessibility, and compliance. Preferred: • Experience with Databricks, • Understanding of how data platforms interact with marketing and customer engagement platforms., • Knowledge of service-oriented architecture, including exposing and consuming data via APIs, streams, and webhooks., • Good understanding of security and data protection best practices., • Familiarity with compliance and regulations, such as GDPR, PCI and FCA., • The flexibility to adjust your delivery approach to business needs, including mixing elements of Kanban, Scrum, Lean and our own custom practices., • The passion to stay up-to-date with the latest advancements in your field, exploring new tools and methodologies., • The curiosity to understand the business, its requirements and culture., • Your own unique style or way of working, which will make our team diverse and original. Why Travelex? To remain the world’s leading foreign exchange specialist, we are focused on making our customers’ lives simpler, more engaging and hassle free while they travel or move money abroad. We promise to give them the freedom and peace of mind to explore the world, their way – enabling them to travel confidently because they know they have us to lean on. Customer centricity and digital are at the heart of our business strategy. Our commitment to innovation has never been greater, with the development of several digital-first, greenfield products and services. And with the Travelex's resources, deep industry experience and leading brand we are inventing the future of FX, cross-border e-commerce, and international payments. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Lead Full-stack Engineer | Digital Product Studio 📍 London (Hybrid) 💰 £75,000 – £100,000 + benefits 🏢 Permanent We’re partnering with an award-winning digital product studio known for building beautifully crafted, human-centred digital products for global clients. With a strong reputation across design, product and engineering, they deliver impactful work across the full product lifecycle — from early discovery through to large-scale builds. They’re now looking for a Lead Full-stack Engineer to play a key role in shaping and delivering high-quality digital products. The Role This is a hands-on technical leadership position, combining full-stack development with ownership of technical direction across projects. You’ll: • Lead the design, development and delivery of scalable digital products (frontend, backend & infrastructure), • Drive technical direction, ensuring solutions are robust, secure and performant, • Stay close to the code, acting as a senior technical authority within the team, • Collaborate with Product, Design and Delivery to balance quality, timelines and budgets, • Engage directly with clients, shaping technical approaches and communicating solutions clearly, • Strong experience building modern full-stack applications (JS/TS/Node or similar), • Deep knowledge of at least one modern frontend framework (React, Vue, Next.js), • Experience designing and delivering scalable, cloud-based systems (AWS, Azure or GCP), • Strong understanding of API design (REST/GraphQL), databases and system architecture, • Experience with CI/CD, infrastructure as code (e.g. Terraform) and automated testing, • Ability to design for non-functional requirements (performance, scalability, security, accessibility), • Experience with AI-assisted development or building AI-enabled features, • Exposure to accessibility (WCAG) or system design at scale, • Genuine ownership of technical delivery and direction, • Opportunity to work on complex, meaningful digital products, • Collaborative, cross-functional environment with strong design and product culture 📩 Apply via the link or reach out for a confidential conversation.

If you need support in completing the application or if you require a different format of this document, please get in touch with at or call TCS London Office number 02031552100 / +44 204 520 2575 with the subject line: “Application Support Request”. Role: AI Architect Job Type: Permanent Location: London/ Coventry. Are you passionate about driving innovation and best practices in Artificial Intelligence? We have an exciting opportunity for you – AI Architect! Careers at TCS: It means more TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership. • Drive data integrity, governance, and responsible AI adoption., • Work with cutting‑edge digital and AI platforms., • Enable automation, intelligence, and smarter decision‑making at enterprise scale. The Role As an AI Architect (Enterprise & Agentic Systems), you will define the AI architectural vision and shape the enterprise AI strategy and roadmap, ensuring AI solutions are scalable, secure, well‑governed, and aligned with business outcomes. You will translate business opportunities into pragmatic AI architectures across data, models, platforms, and integrations, enabling reliable delivery at enterprise scale. You will work within a supportive, inclusive, and collaborative community across data, engineering, security, and product teams. You will guide delivery teams on AI patterns and best practices, including MLOps, LLMOps, evaluation, monitoring, and responsible AI. You will influence stakeholders through evidence‑based architectural recommendations and help deliver AI capabilities that can be operated safely over time. Key responsibilities: • Architect and govern multi-agent and agent-swarm systems at enterprise scale., • Define agent safety, governance, observability, and testing standards., • Establish AI guardrails, frameworks, governance models, and safety controls., • Design human-in-the-loop optimisation to balance autonomy, reliability, and performance., • Own patterns for agent reliability, performance tuning, and failure handling., • Build and sustain an AI-first engineering culture across full-stack, platform, and SRE teams., • Act as the final decision-maker for complex system design and enterprise-level architecture decisions., • Mentor architects and senior engineers on AI-native and agent-based design principles., • Design and govern enterprise-scale distributed systems with embedded AI capabilities., • Architect and evolve agent orchestration platforms., • Own observability, reliability, security, scalability, performance, and cost management (FinOps)., • Ensure platforms are production-ready, secure, auditable, and compliant., • Partner with CTOs and senior leadership on AI architecture strategy and roadmaps., • Define long-term enterprise AI architecture blueprints., • Own agent lifecycle planning and roadmaps from pilots to scale and retirement., • Drive transformation from traditional SDLC to AI-native and agent-augmented development., • Define patterns for spec-driven development, AI-assisted architecture extraction, drift detection, and AI-driven testing., • Ensure AI is embedded across the entire software engineering lifecycle., • Integrate SRE, SLOs, DevSecOps, Software Engineering, and Observability into a unified AI platform model., • Define reliability targets, operational metrics, and incident-management practices., • Ensure operational excellence and continuous compliance., • Own end-to-end AI lifecycle including model and agent selection, deployment, monitoring, governance, versioning, upgrades, and decommissioning., • Establish standards for MLOps, AgentOps, and AI governance., • Act as a business and portfolio SME for AI architecture., • Baseline organisational AI skills, capabilities, and maturity, and define uplift roadmaps., • Translate AI architecture into clear business value narratives., • Support RFPs, solution design, and executive workshops. Your Profile Essential skills/knowledge/experience: • Proven experience in enterprise architecture, platform engineering, or solution architecture within complex, large‑scale environments., • Demonstrated track record designing and operating enterprise‑grade distributed systems., • Strong exposure to AI and GenAI platforms, including agent‑based and agentic architectures., • Practical experience applying AI and intelligent automation safely at enterprise scale., • Deep understanding of DevSecOps and SRE practices, including reliability engineering and observability., • Proven experience partnering with CTOs, CIOs, and senior business leaders to shape strategy and drive delivery., • Comfort operating in ambiguous, fast‑moving environments, bringing clarity and structure to complex challenges., • A strong commitment to continuous learning and emerging technologies, fostering a culture of innovation and rigour. Rewards & Benefits TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network. We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon. Diversity, Inclusion and Wellbeing Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998. We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role. As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role. Please email us at if you would like to opt in. If you are an applicant who needs any adjustments to the application process or interview, please contact us at with the subject line: “Adjustment Request” or call TCS London Office 02031552100 / +44 204 520 2575 to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process. Next Steps: Application Process • Skill-Based discussion: This will be a level 1 interview with the project team, it can be via video or in-person. Details will be confirmed by your recruiter., • Managerial discussion: This discussion will focus on behavioural aspects and person-organisation fit., • HR Discussion: This will be with one of the members of the HR team and will cover your career journey, aspirations for growth, compensation and any other questions you may have. Beware of Fraudulent offers This is to notify you that TCS does not ask for any sort of payment or security deposit from candidates at any stage of the recruitment process. The firm never sends out job offers from free internet email services like Gmail, Yahoo Mail, and so on. TCS has not authorised any third-party company to collect money on their behalf. As a vigilant job seeker, beware of fraudulent recruitment activity and protect your interests! You can write to to report any fraudulent activity. Due to the high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion. Join us and do more of what matters. Apply online now.

Client Success Manager – Media Production & Events – Up to £45k + bonus + hybrid working (2 days in the office per week). Our client, an established media production and events business, are looking to onboard a talented and pragmatic Client Success Manager who can execute account strategy and drive success across their growing client base. In addition to a generous bonus, our client offers an employee focused culture with hybrid working with min 2 days in the office per week, an enhanced pension scheme, health and wellbeing services, summer early Friday finishes and 25 days holiday plus bank holidays. As Client Success Manager, you will manage client relationships and provide a customer-centric experience to a growing portfolio of clients. Working alongside the Account Director, you will have the chance to build collaborative client relationships with key stakeholders, act as a trusted advisor throughout the client journey, and proactively manage campaign delivery alongside marketing operations and other internal teams. Client retention is key; managing the client relationship, and providing high-level reporting, which in turn, ensures successful growth. An enthusiastic and personable individual who can analyse campaigns, understand the needs of their clients, and prioritise client retention and growth would thrive in this role. If you’re looking for a role that offers plenty of ownership and enjoy problem solving and communication, then we would love to hear from you! What do I need? • Excellent interpersonal skills and client management ability, • At least 2 years’ experience in client management/client services or similar, • Strong client customer success and stakeholder management skills, • Highly organised and customer-focused, curious and innovative mindset, • Able to successfully manage projects across multiple channels, • Spanish language skills is a plus, but not essential If you are a proactive and personable Client Success Executive, Client Success Advisor, or Client Experience Specialist, apply now for this exciting opportunity. To ensure that your application is reviewed quickly by the right Consultant, please apply directly via the LinkedIn advert. Due to the volume of response that we receive, we may not be able to respond individually to every applicant but will contact you within 5 working days if your application has been successful. Spotlight Recruitment is an Equal Opportunities Employer. Our focus is to ensure we're inclusive every day, helping our clients to recruit and build organisations that reflect modern society and celebrate diversity in all its forms. We want our candidates to feel that they belong and can be their best, regardless of background, identity or culture and we especially welcome applications from under-represented groups. If you need any adjustments to support your application, such as information in alternative formats or special requirements for accessibility, please contact us and we’ll do everything we can to help. We are committed to supporting candidates who may need alternative arrangements. This information will be treated as confidential and used only for the purpose of determining any adjustments you may need for the interview process. We are required to verify that candidates and employees meet the eligibility criteria to reside and work in the location specified. Unfortunately, we cannot offer visa sponsorship for candidates requiring a work permit in this location. Are you looking for a different role? Spotlight Recruitment would love to support your search, you can join our community of over 140,000 followers to keep updated on our latest marketing, digital, design and communications roles and blogs.

If you need support in completing the application or if you require a different format of this document, please get in touch with at or call TCS London Office number 02031552100 / +44 204 520 2575 with the subject line: “Application Support Request”. Careers at TCS: It means more TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership. The Role The role requires the ability to translate business requirements into clear and structured system requirements for the Solutioning team, supported by the creation of prototypes and wireframes to facilitate effective discussions with business stakeholders. The individual should demonstrate strong communication and articulation skills, work confidently within Agile delivery models using the Scrum framework, and manage project requirements efficiently using tools such as Azure DevOps Boards, Confluence, and Jira. Your responsibilities: · Should be able to translate business requirement into System requirements that can be understood by the Solutioning Team. · Should be able to create prototype/wireframes to facilitate requirement discussion with business. · Good communication and articulation skills. · Should be able to manage stakeholders independently. · Should be able to facilitate defect triage calls with the testing and dev teams to steer them into right direction. · Should be able to convert business requirements into user stories and acceptance criteria. · Should be able to correctly define the order of precedence for user stories, any dependencies, impediments. · Expert in Agile ways of working using Scrum Framework. · Good at managing Project requirements using Azure DevOps Board, Confluence and Jira. · Good at handling sprint ceremonies Your Profile Essential skills/knowledge/experience: · Ability to elicit, analyse, and translate business requirements into clear system requirements, user stories, and acceptance criteria for solution and development teams. · Practical experience working in Agile environments using the Scrum framework, including participation in backlog refinement, sprint planning, reviews, and retrospectives. · Hands-on experience managing requirements and delivery artefacts using Azure DevOps Boards, Jira, and Confluence. · Ability to create basic wireframes, prototypes, and process flows to support requirement clarification and discussions with business stakeholders. · Strong communication and stakeholder engagement skills, with the ability to work effectively with business users and technical teams. · Good understanding of the software development lifecycle (SDLC) and exposure to digital solutions, APIs, and integration concepts. Desirable skills/knowledge/experience: · High level knowledge of Kanban and SAFe Framework. · High level Knowledge of Azure DevOps is desirable. Rewards & Benefits TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network. We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon. Diversity, Inclusion and Wellbeing Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998. We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role. As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role. Please email us at if you would like to opt in. If you are an applicant who needs any adjustments to the application process or interview, please contact us at with the subject line: “Adjustment Request” or call TCS London Office 02031552100 / +44 204 520 2575 to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process. Next Steps: Application Process 2. Skill-Based discussion: This will be a level 1 interview with the project team, it can be via video or in-person. Details will be confirmed by your recruiter., 3. Managerial discussion: This discussion will focus on behavioural aspects and person-organisation fit., 4. HR Discussion: This will be with one of the members of the HR team and will cover your career journey, aspirations for growth, compensation and any other questions you may have. Beware of Fraudulent offers This is to notify you that TCS does not ask for any sort of payment or security deposit from candidates at any stage of the recruitment process. The firm never sends out job offers from free internet email services like Gmail, Yahoo Mail, and so on. TCS has not authorised any third-party company to collect money on their behalf. As a vigilant job seeker, beware of fraudulent recruitment activity and protect your interests! You can write to to report any fraudulent activity. Due to the high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion. Join us and do more of what matters. Apply online now.

Senior Product Designer (UX/UI) wanted to join our dynamic team at our central London office. The opportunity: We are seeking a passionate and talented Senior Product Designer (UX/UI) to join our dynamic team in London. This hybrid role is ideal for a highly skilled individual who excels in best-in-class user experience and user interface design and is eager to craft exceptional digital experiences that drive engagement and conversion. You will be at the forefront of digital design, problem solving with user-centricity at the core, and working collaboratively within a cross-functional team to craft delightful and impactful solutions for a diverse range of projects. Please note that this job is a Full time perm position in London. What you'll be doing: You are a highly motivated, self-sufficient, and top-tier Senior Product Designer (UX/UI) with a drive to create exceptional digital experiences. Your passion for user experience and user interface design pushes you to find smarter, more effective ways of delivering high-quality outcomes, underpinned by a meticulous attention to detail across both concept and execution. You understand the critical role of bridging the gap between UX and UI, bringing end-to-end expertise across products, services, devices, and channels. From defining user journeys and interaction models to refining visual design, micro-interactions, and component behaviour, you ensure every element is considered, consistent, and purposeful. You will play a key role in shaping digital products and services end-to-end, working across the full design spectrum-from early discovery and experience definition through to polished, high-fidelity UI execution-while leading design thinking across complex and sometimes ambiguous problem spaces. What we want from you: • Proven ability to work autonomously and lead design within complex, fast-paced environments, often with incomplete or evolving requirements, • Strong experience in stakeholder management, with the ability to challenge, influence, and align senior stakeholders across disciplines, • Demonstrated ability to frame problems, define opportunities, and shape product direction, not just respond to briefs, • Proven ability to operate as a true end-to-end product designer, seamlessly transitioning between UX strategy, interaction design, and high-fidelity UI execution without loss of quality, • Confident working across a variety of clients, sectors, and problem spaces, quickly building domain understanding and adapting approach to different levels of design maturity and stakeholder expectations, • Comfortable operating within BAU and retained delivery models, balancing pace and quality while managing multiple workstreams, priorities, and stakeholders, • Strong experience working with complex, tokenised design systems, with a deep understanding of component architecture including variants, properties, and scalable design patterns, • Solid understanding of responsive design principles and behaviour logic, ensuring consistent and high-quality experiences across devices and platforms, • Advanced proficiency in Figma, with the ability to create scalable, well-structured design files that support collaboration, handover, and systemisation, • Experience working across multiple brands and visual identities, with the ability to adapt design approach while maintaining consistency, quality, and alignment to brand guidelines, • Ability to produce high-quality supporting design artefacts beyond core product UI, including prototypes, presentations, and visual assets (eg release notes, comms materials) to support stakeholder alignment, internal communication, and user research, • Expertise in translating user research and data into actionable insights, driving informed design decisions and building stakeholder confidence, • Strong communication and storytelling skills, with the ability to clearly articulate design rationale, trade-offs, and recommendations Alongside the opportunity to work with some of the most exciting brands around the world, we'll also prioritise your career development and help you grow your skills. We'll empower you to make a difference, allow you to be yourself, and respect who you are. Permanent only: We offer a great benefits package including a discretionary bonus scheme, training opportunities, competitive pension, medical insurance, life assurance, social events, opportunities to buy and sell holidays, family friendly policies, discounts with hundreds of retailers and much more. Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage. We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish. We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges. And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

Bid Writer — The Heritage Alliance Application Deadline: 22 May 2026 Fixed Term: 0.4 FTE (14 hours per week) for 6 months Start Date: June 2026 Salary: £33,000 FTE per annum, pro-rata (£6600 total for the contract period) Leave: 24 days FTE per annum pro-rata, in addition the Heritage Alliance Office closes between Christmas and New Year Line Manager: Head of Development and Membership Place of Work: The Heritage Alliance Office, Central London, EC4M (Flexible working arrangements can be considered) The Opportunity Are you an experienced bid writer looking for an intensive, focused role with a leading heritage organisation? We are seeking a skilled professional to join our "Creating Connections" project team for a targeted 6-month assignment. This role is part of The Heritage Alliance's NLHF-funded resilience project, specifically supporting Strand C: Future-proofing our charity. You will work with a pipeline of funding opportunities already developed by our professional fundraising consultant to secure vital long-term funding for our sector support activities. This is an excellent opportunity for an experienced bid writer to make a significant impact in a short time-frame, working with high-quality prospects and supporting England's heritage sector through sustainable funding solutions. About The Role Key Tasks: Research & Development • Conduct detailed research on prospective funders to tailor applications effectively, • Develop compelling case studies and evidence base to support funding applications, • Research and incorporate relevant sector data, impact statistics, and beneficiary testimonials, • Stay informed about current funding trends and opportunities in the heritage and charity sectors, • Develop compelling funding applications to trusts, foundations, and grant-making bodies using an established pipeline of prospects, • Write high-quality proposals for long-term support of the Heritage Funding Directory, • Create applications for new sector-wide support programmes addressing skills needs and emerging challenges identified in our sector capability-building strategy, • Adapt proposals to different funder requirements, priorities, and application formats, • Work with a professional fundraising consultant to prioritise and progress pipeline opportunities, • Collaborate with the Heritage Alliance senior team to gather project information and organisational data, • Engage with relevant staff members to collect evidence, case studies, and impact data, • Coordinate with the Project Administrator and other team members to ensure consistency in messaging, • Maintain accurate records of all funding applications and their progress, • Manage application deadlines and submission processes, • Support the development of a sustainable fundraising strategy for post-project continuation, • Contribute to project reporting and evaluation activities, • Participate in project team meetings and provide updates on fundraising progress Key Competences: Experience: Essential: • Proven track record of successful bid writing with demonstrable results in securing funding, • Experience writing applications to trusts, foundations, and statutory funders, • Strong background in the charity/not-for-profit sector with understanding of funding landscape, • Experience managing multiple applications simultaneously and meeting tight deadlines, • Experience in the heritage, cultural, or arts sectors, • Previous work with membership organisations or sector support bodies, • Experience with capacity-building or infrastructure funding applications, • Knowledge of NLHF and other major heritage funders, • Experience working with professional fundraising consultants, • Understanding of digital heritage projects and online resource development Skills, Abilities and Knowledge: Essential: • Exceptional written communication skills with ability to adapt tone and style for different audiences, and present detailed information clearly and concisely, • Strong research skills and ability to quickly understand complex organisational contexts, • Excellent project management skills with ability to prioritise and meet multiple deadlines, • High attention to detail and accuracy in application preparation, • Understanding of charity finance, governance, and impact measurement, • Ability to work independently and take initiative in a fast-paced environment, • Knowledge of heritage sector challenges, funding landscape, and policy environment, • Understanding of digital transformation and accessibility requirements for online resources, • Experience with monitoring and evaluation frameworks, • Knowledge of social impact measurement and outcome reporting, • Familiarity with Data Protection legislation and compliance requirements, • Understanding of partnership working and collaborative funding approaches Application Process To apply, please submit a CV/resume detailing your qualifications and experiences together with a cover letter (to be pasted into the box labelled 'Anything else to mention'). All applications should be submitted through our WorkSmarter vacancy page by 22 May 2026. Shortlisted candidates will be contacted w/c 25 May to arrange interviews. We will also request that shortlisted candidates provide a portfolio of successful funding applications (anonymised as appropriate) demonstrating your track record and writing style. The Heritage Alliance is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds, experiences, and abilities. Thank you for considering a career at The Heritage Alliance. We look forward to receiving your application! About the Heritage Alliance Established in 2002, The Heritage Alliance represents the independent heritage movement in England. We have a unique role, promoting and championing the sector in all its diversity: We influence legislation and policy through our extensive links with Government, Parliament and Sector Networks We bring the sector together in our advocacy and working groups, events and publications We help our members grow through both member-only initiatives and broader sector support programmes with partners like the Chartered Institute of Fundraising, Media Trust and Clore Leadership. Our membership ranges from large bodies such as the National Trust, Historic Houses, Canal & River Trust to specialist charities and community organisations, across the breadth of sector, from museums, conservation, archaeology to science and construction.

If you need support in completing the application or if you require a different format of this document, please get in touch with at or call TCS London Office number 02031552100 / +44 204 520 2575 with the subject line: “Application Support Request”. Role: Senior Business Consultant - Retail Fashion Location: London Contract: Permanent Mode of Working: Hybrid Are you looking to leverage your skills in Retail Domain? We have a great opportunity for you – Senior Business Consultant - Retail Fashion! Careers at TCS: It means more TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership. • Build strong relationships with a diverse range of stakeholders., • Gain access to endless learning opportunities. As a Senior Business Consultant - Retail Fashion, you will be responsible to help our clients lead through this complexity, we are expanding our senior leadership bench with a heavy‑hitting Senior Business Consultant who will serve as the right hand to our FBH Partner, a figure widely respected across the industry for shaping executive thinking, influencing market direction, and leading some of the most iconic transformation programmes in retail. If you are motivated by the opportunity to operate at Partner-level, influence retail boardrooms, architect enterprise-scale change, and deliver meaningful, measurable value across some of the most recognisable retail brands in the world, this role is your platform. You will play a pivotal role in the origination, shaping, leadership, and successful execution of transformation programmes that span digital, supply chain, merchandising, store operations, commercial strategy, and customer experience. You will apply your deep fashion retail domain knowledge, grounded in merchandising and supply chain excellence and your consulting toolkit to bridge strategy into operational reality. You will serve as a senior voice of credibility, creativity and discipline, ensuring our clients’ transformation ambitions convert into real-world results. This is a role for someone who can confidently operate as a future Partner, combining thought leadership, governance strength, commercial acumen, and the ability to inspire and mobilise diverse teams towards shared outcomes. Your responsibilities: 1. Enterprise Transformation Leadership In collaboration with the Partner, you will: • Co‑lead major enterprise transformation programmes, spanning commercial strategy, digital enablement, supply chain redesign, operating model evolution, and large‑scale organisational change., • Translate business strategy into clear, practical, executable roadmaps with a strong link to P&L impact, customer outcomes, cost-to-serve, inventory efficiency, sustainability goals and operational performance., • Provide day-to-day executive leadership, bringing structure, direction and momentum to multidisciplinary teams across consulting, client colleagues, technology partners and external vendors., • Deputise for the Partner in steering committees, C-suite engagements, board sessions, partner-level reviews, and client investment discussions., • Shape programme architecture, delivery sequencing, governance frameworks and the overarching transformation logic. 2. Client Development & Market Impact • Serve as a trusted advisor to C-suite leaders (CEOs, COOs, CCOs, CTOs, CPOs, Chief Merchants), helping them navigate complex strategic decisions with clarity and conviction., • Co‑own origination efforts, identifying whitespace opportunities and shaping proposals that articulate compelling value propositions and executable pathways., • Lead or contribute to industry thought leadership including articles, point‑of‑views, conference engagements, and roundtable events, positioning our practice as the go‑to authority for Retail Fashion transformation., • Build and nurture long‑term client relationships that lead to multi‑year strategic partnerships. 3. Proposition & IP Development • Strengthen and expand our proprietary fashion transformation frameworks, with specialism in omnichannel strategy, merchandising modernisation, supply chain resilience, inventory optimisation, customer experience transformation, and commercial performance improvement., • Codify best practices, diagnostic tools, accelerators, and methods drawn from your industry and consulting experience., • Contribute to our “Next Gen Fashion Retail” propositions, ensuring our practice evolves ahead of market demand. 4. Delivery Governance & Risk Leadership • Design and manage robust governance structures ensuring visibility, alignment and accountability across complex, multi‑workstream programmes., • Take ownership of risk identification and mitigation, stepping into challenging situations with a cool head and a structured approach., • Lead assurance and health-check reviews at critical programme milestones, ensuring benefits remain protected, obstacles are addressed early, and delivery teams remain aligned to strategic intent., • Provide clear, executive‑level insights on programme health, risks, dependencies, trade-offs and change readiness. 5. People Leadership & Culture • Build, coach and inspire high‑performing teams across consulting, client staff and blended delivery models., • Be a role model for generosity of spirit, intellectual curiosity, and professional excellence., • Elevate the capability and confidence of future leaders through mentoring, feedback, career guidance and structured development., • Champion new ways of working across agile, hybrid, cross‑functional and multi‑geography teams. 6. Financial & Commercial Management • Manage programme commercials, ensuring profitable delivery, appropriate phasing of costs, and transparent financial reporting., • Shape engagement models and commercial structures that ensure win-win client outcomes. You will bring a fashion retail lens to everything you do. Omnichannel & Digital Commerce • Shape omnichannel strategies that balance customer experience with economic sustainability., • Modernise end‑to‑end merchandising processes across planning, buying, assortment, pricing and in-season trading., • Introduce advanced analytics, tools and automation to unlock margin, stock efficiency and brand elevation., • Re-architect fashion supply chains for resilience, sustainability, speed and cost-efficiency., • Use insights, behavioural data and qualitative research to design experiences that lift loyalty, conversion and brand distinctiveness. Essential skills/knowledge/experience: • Professional experience in spanning consulting and senior roles within fashion retail organisations., • Demonstrated track record of embedding AI and agentic decisioning into fashion retail transformations across design, buying, PLM , planning and supply chain, delivering measurable value through automation, smarter workflows and outcome led governance., • Direct experience leading or governing large-scale transformation programmes., • Depth in merchandising, supply chain, or omnichannel retail with hands‑on exposure early in your career., • Rich consulting or transformation experience: strategy, operating model, transformation design, delivery governance, and C-suite influencing., • Demonstrated success in delivering tangible commercial outcomes: margin growth, OTB optimisation, stock reduction, service improvement, customer engagement, digital attachment, cost efficiencies. Rewards & Benefits TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network. We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon. Diversity, Inclusion and Wellbeing Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998. We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role. As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role. Please email us at if you would like to opt in. If you are an applicant who needs any adjustments to the application process or interview, please contact us at with the subject line: “Adjustment Request” or call TCS London Office 02031552100 / +44 204 520 2575 to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process.

ABOUT BY DR. VALI Twice Medically Board-Certified Dermatologist at King’s College London & UCLA, Dr Vali spent two decades diligently researching before even considering a beauty venture. This attitude - An uncompromising demand for innovation and performance - extends to everything the “By Dr Vali” Brand does. Through her international presence, Dr Vali swiftly established a culturally diverse rolodex of clients, seeking a more personalised approach. By Dr Vali 360 Experiential Centre came as an urban nucleus where innovative approaches in cutting-edge treatments and game-changing protocols redefine the conventional understanding of Medical Wellness, Biohacking & Cosmetic Dermatology. With Advanced Formulations and Cutting-Edge Tech Innovation, “By Dr Vali” has launched with one of the most advanced Micro Contouring Devices & Patented Adaptive Skincare in the beauty Industry. ‘By Dr Vali has a client base that spans Royalty, Victoria Secret models and the world’s most powerful CEOs’ – Vogue. By Dr Vali has earned a place in international black books as the artistic genius, who takes men and women of all ages and ethnicities on the ultimate journey to optimal performance & aesthetic. This unique opportunity pairs working alongside industry thought leaders, exceling in innovative medical wellness and cosmetic dermatology, continually driving personalised and professional growth and ensuring optimal client care is at the core of development. 8 billion skin types. One Technology. One Patent: Role Description By Dr. Vali is seeking an E-Commerce Manager to lead the strategic direction and operational performance of the BDV digital storefront at a pivotal stage in the brand's commercial growth. Reporting directly to Dr. Vali, this senior commercial role holds full accountability for online revenue, conversion, retention, and customer lifetime value across the BDV product portfolio. This is a rare opportunity to shape the direct to consumer engine of one of the most distinctive luxury medical brands in the world. The successful candidate will combine sharp commercial acumen with digital craftsmanship, deep Magento expertise, fluency in AI driven workflows, and an instinct for the elevated retail experience BDV is known for. KEY RESPONSIBILITIES Strategy and Commercial Performance • Lead the development and delivery of the BDV global e-commerce strategy, aligned to the brand's product roadmap, launch sequence, and commercial objectives., • Own the digital storefront profit and loss, with accountability for revenue, conversion rate, average order value, customer acquisition cost, and customer lifetime value., • Define and deliver quarterly and annual e-commerce targets across the full product portfolio., • Develop pricing, promotional, and bundling strategies that protect brand equity while driving sustainable revenue growth., • Serve as the senior commercial voice on all matters relating to the BDV digital storefront and report directly to Dr. Vali. Magento Platform Ownership • Own the BDV Magento storefront end to end, including catalogue management, attribute and category architecture, extension management, theme configuration, and release planning., • Lead the technical roadmap for the Magento platform in close collaboration with the technical lead, prioritising upgrades, integrations, and performance work that drive conversion and retention., • Manage Magento integrations across Klaviyo, Pabau, payment providers, shipping, tax, and analytics, ensuring data integrity across the stack., • Oversee Magento security, patching, performance monitoring, and platform stability, working with the technical lead to maintain merchant grade reliability. Website Operations and User Experience • Own the operational performance of the BDV digital storefront, including site speed, uptime, mobile experience, and checkout flow., • Oversee product page optimisation across the full BDV portfolio within Magento, ensuring every product detail page reflects clinical accuracy, brand voice, and conversion best practice., • Maintain a continuous improvement programme for site navigation, search, information architecture, and accessibility., • Manage Magento content workflows, including landing page builds, campaign pages, category merchandising, and seasonal updates. Conversion Optimisation and Funnel Performance • Lead a structured testing programme across landing pages, product detail pages, cart, and checkout to drive measurable improvements in conversion., • Identify and resolve friction points across the full customer funnel, from first touch through to post purchase. Product Launches and Merchandising • Lead the e-commerce execution of all product launches, including device, skincare, and longevity propositions., • Coordinate with the Communications team on launch storytelling, content sequencing, and campaign rollout., • Own the merchandising calendar, including seasonal campaigns, gifting moments, and category specific activations., • Manage the production and approval pipeline for product photography, video, and copy assets used across the digital storefront. AI and Personalisation • Embed AI driven workflows across the e-commerce function to accelerate analysis, content production, merchandising, and customer service operations., • Identify, evaluate, and implement AI tools for product recommendation, personalisation, dynamic pricing, conversion optimisation, and predictive analytics., • Build prompt libraries, custom workflows, and skill based systems that allow the wider team to operate at higher speed and quality without compromising brand voice or clinical accuracy., • Partner with the Communications and Clinical teams to ensure all AI generated outputs meet BDV editorial, regulatory, and brand standards before publication., • Stay current on AI developments relevant to luxury direct to consumer commerce and bring forward considered recommendations for adoption. Data, Analytics, and Reporting • Build and maintain a clear performance dashboard covering revenue, conversion, traffic, retention, and product level metrics., • Deliver weekly and monthly commercial reporting to Dr. Vali and the senior leadership team, with a clear point of view on performance and recommended action., • Conduct cohort analysis, customer behaviour analysis, and channel attribution to inform strategic and tactical decision making. Cross Functional Collaboration • Work in close partnership with the Communications, Clinical, and Operations functions to ensure all e-commerce activity reflects clinical accuracy, brand integrity, and operational reality., • Collaborate with the Communications team on email marketing, content production, influencer activation, and the affiliate programme., • Manage external vendor and agency relationships across e-commerce platform, performance media, AI tooling, and analytics. REQUIREMENTS • A minimum of 3 years of experience in a senior e-commerce, digital, or direct to consumer commercial role., • Deep hands on experience managing and optimising a Magento storefront (Magento 2 or Adobe Commerce), including catalogue management, attribute and category architecture, extension and theme management, release planning, and merchant facing configuration., • Demonstrable experience managing Magento integrations across email, payment, shipping, tax, and analytics platforms., • Comfortable briefing, managing, and quality assuring Magento developers and agencies, with sound judgement on what should be built in house versus delivered through a partner., • A proven track record of growing online revenue and improving conversion in a luxury, premium, or medically adjacent brand environment., • Demonstrable fluency with AI tools applied to commercial workflows, including large language models, AI assisted analytics, AI driven personalisation engines, and prompt engineering for repeatable team workflows., • Hands on knowledge of Klaviyo, Google Analytics 4, and conversion testing tools., • Demonstrable success launching premium consumer products and managing subscription or auto replenish programmes., • Strong analytical capability, with the ability to translate data into a clear commercial point of view., • Excellent written and verbal communication skills, with sound editorial judgement and respect for brand voice., • Comfortable operating in a senior, founder facing role across multiple high priority workstreams simultaneously., • Familiarity with regulatory and compliance considerations within the cosmetic, medical, or wellness sector is highly desirable. YOU ARE • A commercially minded e-commerce leader with impeccable taste and editorial judgement., • Equally confident with profit and loss accountability and pixel level attention to brand detail., • Curious about AI as a commercial multiplier, with a track record of integrating new tools without losing the human craft that defines a luxury brand., • Exceptionally organised and able to operate across multiple high priority workstreams without compromising quality., • Curious about consumer behaviour, with a structured approach to testing, learning, and scaling what works. WHAT WE OFFER • Monthly treatment credit at the BDV 360 Experiential Centre., • Leadership and development training throughout your career., • Senior exposure to a globally ambitious, founder led luxury brand at a high growth stage., • 28 days holiday allowance including bank holidays., • Access to clinical and medical grade training., • Cosmetic dermatology and medical wellness programmes. EQUAL OPPORTUNITY EMPLOYER By Dr. Vali actively creates a culture of inclusivity and respects that diversity in the workplace leads to a positive and stronger team. It is our policy to provide equal opportunity for all employees, contractors, and prospective employees, regardless of race, colour, national origin, age, pregnancy, sex, sexual orientation, gender identity or expression, veteran status, disability, genetic information, or any other criteria protected by applicable law.

If you need support in completing the application or if you require a different format of this document, please get in touch with at or call TCS London Office number 02031552100 / +44 204 520 2575 with the subject line: “Application Support Request”. Careers at TCS: It means more TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership. TCS has a proud record of delivering digital public services that make a difference to citizens. This is an opportunity to join a growing team in an expanding market as TCS aggressively grows its UK public sector business The Role This post is within the UK Public Sector (PS) Major Market Unit, whose goal is to grow TCS market share in the UK by competing for contracts across the public sector, including central government, local authorities, NHS, and arm’s‑length bodies. The Central Government Pre‑Sales Lead – Public Sector is responsible for leading the end‑to‑end pre‑sales and solutioning activities for public sector opportunities. The role contributes directly to winning new business, playing a critical part in shaping winning propositions by: • interpreting customer requirements and business needs,, • ensuring technical and commercial compliance,, • supporting sales teams throughout the bid lifecycle, and Pre‑Sales & Solution Leadership • Lead pre‑sales activities for public sector opportunities across technology services (e.g. AI-led digital transformation, cloud, data, enterprise solutions, cyber security, application services, managed services)., • Own the overall bid proposition, ensuring alignment to customer requirements, policy constraints, and evaluation criteria., • Working often within very tight timescales, and supporting multiple parallel workstreams, • Work closely with bid managers to support competitive tenders via UK Public Sector frameworks including GCA and NHS Frameworks, • Contribute to written responses, solution descriptions, implementation approaches, service models, risk and assurance sections., • Act as a trusted advisor to public sector clients, engaging with technical, operational, and commercial stakeholders., • Collaborate with sales, delivery, commercial, legal, security, and partner teams to produce robust and deliverable solutions., • Support costing models, rate cards, assumptions, and commercials in collaboration with finance and commercial teams., • Balance competitiveness with deliverability and margin objectives., • Identify risks, dependencies, and mitigations early in the bid lifecycle., • Act as the primary pre‑sales interface with Legal and Commercial teams for public sector opportunities., • Identify contractual risks, assumptions, dependencies, and obligations, and ensure they are clearly articulated within bid responses and internal approvals., • Provide coaching and oversight to bid teams that include pre‑sales consultants, solution teams, commercial and contract teams., • Promote best practice reuse through solution libraries, case studies, and standard propositions. Essential skills/knowledge/experience: • Proven experience leading pre‑sales activities as part of selling IT services into UK central government and agencies., • Strong understanding of public sector procurement act, frameworks and tendering processes., • Experience designing and articulating complex technology and services solutions., • Ability to influence and engage senior client stakeholders., • Strong written and oral communication skills, particularly for bid responses., • Experience across technology and business services in one or more domains: AI, cloud, digital transformation, data & analytics, cyber security, enterprise solutions, application services, managed services., • Experience of pre‑sales activities as part of selling IT services into UK NHS, • Knowledge of relevant standards such as ISO 27001, GDPR, accessibility (WCAG), and security clearance requirements., • Degree or equivalent professional experience in technology, business, or related field., • Strategic thinker with strong attention to detail., • Collaborative, structured, and outcomes‑focused., • Comfortable operating in complex, regulated environments. TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network. We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon. Diversity, Inclusion and Wellbeing Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998. We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role. As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role. Please email us at if you would like to opt in. If you are an applicant who needs any adjustments to the application process or interview, please contact us at with the subject line: “Adjustment Request” or call TCS London Office 02031552100 / +44 204 520 2575 to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process.

Employee Relations Consultant Part time (28 hours a week) £34,750 a year (full time equivalent) £27,800 a year (pro-rata salary) London, E15 2GW / Hybrid working Job description 1 in 4 of us in the UK are disabled and we are a diverse, proud, and vibrant community. We’re here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses. Together we will be unstoppable. At Scope, how we support our people matters. The People Directorate helps create a fair, inclusive and supportive workplace. This role plays an important part in helping managers and colleagues resolve issues early and confidently. Permanent, part time (28 hours a week) Location: Here East Press Centre, 14 East Bay Lane, London, E15 2GW and working from home. The role We are looking for an ER Consultant to provide practical advice and support on employee relations matters. The role manages a varied caseload, helps resolve concerns early and ensures policies and processes are applied fairly and consistently. Reporting to the HR Manager, the role also contributes to wider People Operations work, including policy development and continuous improvement. As Scope continues its digital journey, there is opportunity to help shape how ER support is delivered across the organisation. You will: • Manage ER cases including disciplinary, grievance, absence, performance and workplace conflict., • Provide clear, timely advice to managers and colleagues., • Support managers through ER processes, including meetings and written outcomes., • Identify opportunities for early resolution and informal approaches., • Escalate complex or high‑risk cases appropriately., • Contribute to policy review, HR projects and improvement work., • Help build manager confidence through guidance and practical tools. About you You will have experience working in employee relations or a similar HR advisory role, and be confident handling sensitive situations with care and professionalism. You will enjoy working collaboratively and supporting managers to do the right thing. To be successful, you will have: • Experience managing ER cases end‑to‑end., • Good knowledge of UK employment law and fair process., • Strong communication and organisational skills., • The ability to manage multiple priorities., • Lived experience of disability or understanding of the social model of disability. We also ask you to share how you support Scope’s values and contribute to our mission of creating an equal future with disabled people. Additional information You must have the legal right to work in the UK to apply for this role. We cannot provide visa sponsorship. Anonymised applications We use an anonymised application process to support our commitment to equality, diversity and inclusion. All applicants must submit an anonymised CV and complete a short online application form. Our values Pioneering, Courageous, Connected, Open, Fair. We trust each other and give colleagues freedom to be creative, push boundaries, and change minds. Our promise to disabled people We are proud to be a charity that stands for disability equality. We welcome applications from disabled people and anyone with an impairment, condition, or access need. We want our team to reflect the communities we serve. As a Disability Confident employer, we are committed to ensuring disabled applicants are treated fairly throughout the recruitment process. If you meet all the essential requirements for this role and choose to apply under the Offer an Interview Scheme (previously known as the Guaranteed Interview Scheme), we will ensure that a fair and proportionate number of disabled applicants are offered an interview. To opt in, simply tick the relevant box in the application form to let us know you would like to be considered under this scheme. If you need any changes or support during the recruitment process, please email us via our website. You can also find more details about asking for adjustments at interview on our website. Equality, Diversity and Inclusion (EDI) EDI is a priority at Scope. We welcome applications from people of colour and other underrepresented communities. We aim to create a culture where everyone feels they belong, treating all with dignity and respect. As a disability equality charity, accessibility and inclusion come first. We listen, learn and continuously improve. You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website. Benefits • 27 days holiday and bank holidays, • Flexible, hybrid, and remote working options, • Pay progression at 6 months and 2 years, • Company pension, • Excellent training and career development, • Strong colleague networks (disability, race, LGBTQ+, gender, social mobility, carers, young people) Click the apply button to create an account and complete your application form. Closing date for applications: 11:59pm GMT, Thursday 14 May 2026.

Purpose: The Head of Residential Sales is responsible for leading and accelerating sales growth across Kinetico UK’s residential business. This role drives performance across multiple sales channels - including Direct-to-Consumer (D2C), Dealer Network, Trade, Retail, and E-Commerce - ensuring strong revenue delivery, sustainable market expansion, and customer accessibility. As a key member of the UK leadership team, the Head of Residential Sales will define and execute channel-specific strategies, lead a team of channel owners, and work collaboratively with the Head of Commercial Sales to maximise overall business performance. The role also plays a central part in developing new initiatives, expanding distribution opportunities, and strengthening Kinetico’s market presence within the UK residential water treatment sector. Key Areas of Responsibility: Sales Strategy & Leadership • Develop and deliver the UK residential sales strategy in alignment with overall business objectives., • Lead, coach, and inspire a team of channel heads across D2C, Dealer, Trade, Retail, and E-Commerce., • Set clear targets, KPIs, and performance expectations for each sales channel., • Identify and pursue new opportunities for growth, partnerships, and market expansion., • Collaborate closely with the Head of Commercial Sales to ensure cohesive national sales planning and execution. Channel Management & Growth • Oversee and drive performance within each residential channel, ensuring strong alignment with market potential., • Develop tailored strategies to optimise sales effectiveness across D2C, Dealer, Trade, Retail, and Online platforms., • Build strong relationships with key dealers, retail partners, and trade customers to strengthen engagement and loyalty., • Evaluate channel performance data to identify growth opportunities, underperforming areas, and strategic adjustments. New Business Development & Market Expansion • Lead the exploration and development of new channels and initiatives to expand product accessibility to UK consumers., • Identify and implement innovative sales approaches, partnerships, and routes to market., • Support the introduction of new products, services, and promotional models to drive demand and differentiation., • Collaborate with the Marketing team to align sales initiatives with brand positioning and customer engagement strategies. Sales Operations & Process Excellence • Ensure consistent use of CRM (Salesforce) for sales tracking, forecasting, and pipeline management., • Monitor sales performance metrics and deliver regular reports to the Managing Director and leadership team., • Drive operational efficiency and standardisation across all residential channels., • Contribute to pricing, promotions, and product accessibility strategies to optimise competitiveness. Team Development & Collaboration • Foster a high-performance culture focused on accountability, results, and customer satisfaction., • Support the professional growth and development of individual channel owners and sales team members., • Encourage cross-functional collaboration with Marketing, Finance, Operations, and Customer Service., • Partner with Global Sales and Marketing teams to align on corporate initiatives and best practices. Customer Focus & Market Insight • Maintain an in-depth understanding of customer needs, buying behaviours, and market trends., • Use insights to inform strategic decisions, enhance the customer journey, and improve conversion rates., • Ensure that customer experience remains at the heart of all residential sales activities. Key Competencies: · Strategic Leadership – Ability to define, communicate, and deliver a multi-channel sales growth strategy. · Commercial Acumen – Deep understanding of market drivers, pricing dynamics, and consumer behaviour. · Channel Expertise – Experience managing diverse routes to market (D2C, Dealer, Retail, Trade, E-Commerce). · Performance Management – Skilled in setting goals, driving accountability, and achieving measurable outcomes. · Innovation & Growth Mindset – Strong ability to identify new opportunities and develop creative market approaches. · Customer Orientation – Commitment to enhancing accessibility, engagement, and satisfaction across all touchpoints. · Collaboration & Influence – Effective at working cross-functionally and inspiring high-performing teams. · Analytical Thinking – Data-driven approach to decision-making and continuous improvement. · Adaptability – Comfortable operating in a fast-paced, evolving market environment. · Communication & Relationship Building – Strong interpersonal and presentation skills, with the ability to represent Kinetico with professionalism and credibility. Qualifications and Experience: Education • Degree (or equivalent) in Business, Sales, Marketing, or a related discipline (essential)., • Additional leadership or management qualifications (desirable). Professional Experience • Proven track record (7+ years) in sales leadership, ideally within consumer products, home improvement, or technical sectors., • Experience managing multiple sales channels, including D2C, dealer/distributor networks, trade, and retail., • Demonstrated success in driving revenue growth, team leadership, and market expansion., • Experience developing and executing channel-specific and integrated sales strategies., • Strong collaboration background with marketing and commercial counterparts to drive business alignment., • Solid experience using CRM systems (e.g., Salesforce) and data-driven sales reporting. Technical Skills • Proficiency in CRM and sales management systems (Salesforce preferred)., • Strong analytical and forecasting capabilities., • Familiarity with digital sales and e-commerce platforms., • Competence in Microsoft Office Suite (Excel, PowerPoint, Outlook). Additional Assets • Experience in the water treatment, plumbing, home appliance, or related industries (advantageous)., • Established network within trade, retail, or dealer environments., • Full UK driving licence and willingness to travel regularly within the UK. Organisational Context: The Head of Residential Sales is a key leadership position within Kinetico UK, accountable for delivering growth across all residential sales channels and ensuring the brand remains competitive and accessible in the UK market. The role works closely with the Managing Director, Marketing, and Commercial teams to align sales and business development strategies. Through effective leadership, innovation, and cross-channel collaboration, the Head of Residential Sales ensures Kinetico continues to expand its presence, strengthen dealer partnerships, and reach new customers across all consumer touchpoints.

Connect2Hackney are currently looking for a seasoned Content Designer to join a multi-disciplinary agile team dedicated to making local government services simpler, clearer, and faster. The London Borough of Hackney is known for its innovation and commitment to its residents. As a Content Designer here, you won’t just be writing copy, you’ll be designing end-to-end user journeys that dismantle complexity and ensure accessibility for all. The Role: What You’ll Do You will be responsible for creating, evaluating, and reviewing content at every stage of the user journey. Acting at a level equivalent to a Civil Service HEO/SEO, you will: • Design with Data: Use evidence, user research, and performance data to make informed content decisions., • Prototype to Persuade: Use everything from paper sketches to digital prototypes to visualize content in context and show the "why" behind your work., • Build Bridges: Work across government departments to influence stakeholders, build consensus, and ensure the user’s voice is never lost in translation., • Standard Bearer: Contribute to and champion style guides and content patterns, ensuring Hackney remains a leader in the cross-government content community., • Iterate Constantly: Work in a fast-paced, Agile environment where you’ll learn from mistakes, take calculated risks, and pivot based on user needs. Your Skills & Experience To hit the ground running, we are looking for a practitioner who brings a "user-first" mindset to the table. The Must-Haves (CV Essentials): • Experience: At least 3 years of professional experience specifically as a Content Designer., • Sector Knowledge: Proven experience working as a Content Designer within the UK Public Sector (Local or Central Government)., • Agile Expertise: Significant experience working in multi-disciplinary teams (alongside developers, designers, and researchers) within an Agile environment. Technical Proficiencies: • User-Centred Design: Expert at translating user stories into accessible, plain-language content that works with assistive technologies., • Strategic Thinking: Ability to focus on outcomes rather than just activities, contributing to broader content strategies and policies., • Stakeholder Management: A knack for tailoring communication to different audiences and using evidence to explain difficult design decisions., • Content Lifecycle: A deep understanding of why content maintenance and governance are just as important as the initial creation. Why Join Us? Working through Connect2Hackney means you are part of the borough's internal fabric from day one. You’ll be working on projects that have a direct, tangible impact on the lives of Hackney residents.

SC & DV Cleared Senior Data Consultants and Analysts – London – Up to £70,000+ per annum Are you a data-driven professional with a passion for delivering impactful solutions? Do you excel in translating complex data challenges into actionable insights? If so, Morela has an exciting opportunity for you. Morela is proud to partner with one of the UK's leading data consultancies, renowned for their innovative approach to data integration and analytics. As they continue to expand, they're seeking a skilled SC & DV Cleared Senior Data Consultant and Analysts to join their dynamic team. This role is perfect for someone who combines technical expertise with a consultative mindset, aiming to drive value across diverse projects. You'll be part of a forward-thinking consultancy that operates at the intersection of advanced technology and real-world impact. Serving both public and private sectors, their services encompass strategic advisory, digital transformation, and end-to-end data engineering. As a SC & DV Cleared Senior Data Consultant or Analyst, you'll play a crucial role in designing and implementing data solutions that empower clients to make informed decisions. Core Responsibilities • Data Integration: Connect and harmonise data from multiple sources, ensuring clean, reliable, and compliant data pipelines., • Data Modelling: Design and manage data models to create logical data structures that enhance accessibility and usability., • Application Development: Build full-stack applications using tools such as Python, SQL, and relevant frameworks, delivering intuitive user interfaces and interactive workflows., • Data Governance: Implement data lineage tracking and access controls to uphold compliance with organisational and regulatory standards., • Client Collaboration: Engage with clients to understand their needs, provide training sessions, and promote best practices for effective adoption and utilisation of data platforms., • Continuous Improvement: Contribute to internal capability building by improving frameworks, delivery processes, and team development across the consultancy. What We’re Looking For • SC, DV or eDV Cleared: In this position, you will already be security cleared to one of those levels., • Technical Expertise: Proven experience in data engineering, software development, or systems integration, preferably within AI, analytics, or enterprise platforms., • Problem-Solving Skills: Strong analytical abilities with a knack for troubleshooting and optimising complex data workflows., • Communication Skills: Excellent ability to engage with both technical and non-technical stakeholders, providing clear and confident guidance., • Adaptability: Comfortable working across various sectors and with diverse clients, adjusting approaches as needed., • Travel Readiness: Open to occasional travel (up to 25%) depending on project requirements., • Palantir Foundry experience is an added bonus! As a SC or DV Cleared Senior Data Consultant or Analyst, you’ll lead the charge on some of the most complex, high-impact data programmes in the UK, helping clients unlock the power of their data while mentoring the next generation of engineering talent. Please do not hesitate to reply and reach out to Morela today to find out more!

⭐Employment Type: 12 Month Contract position ⭐Workplace Type: Hybrid (3 days a week in office) ⭐Location: Osterley Senior Content Designer Lead content design at scale across complex digital experiences We’re looking for a Senior Content Designer to play a pivotal role in shaping how millions of customers interact with sophisticated digital products in the media, entertainment, and connectivity space. You’ll work within a value stream, partnering with multiple product teams to design content that is clear, inclusive, and grounded in user needs, while also driving measurable business outcomes. This is a role for someone who is confident operating autonomously, brings strong editorial judgement, and can influence product direction through content. You’ll be supported by senior design leadership, while also acting as a senior voice for content design, helping to raise the bar across teams and contribute to a growing, maturing discipline. What you’ll be doing: Content design & delivery • Own and deliver content across end-to-end customer journeys, covering both assisted and digital touchpoints, • Craft clear, human, and accessible content aligned to user needs, organisational goals, and content standards, • Work directly in design tools alongside product designers, shaping content in context, not in isolation Collaboration & influence • Partner with multiple product teams within your value stream, embedding content into the product development lifecycle, • Collaborate closely with engineering, research, design, and optimisation specialists, • Engage and influence stakeholders across the business—bringing clarity, aligning teams, and driving decisions through evidence Evidence-led practice • Plan and run unmoderated content testing (e.g. using UserTesting), • Work with research teams to shape and contribute to moderated research where needed, • Use analytics and behavioural data to evaluate performance, iterate, and make confident, insight-led recommendations Information architecture & accessibility • Define and maintain clear information hierarchies across journeys and platforms, • Ensure content meets WCAG accessibility standards, championing plain language and inclusive design, • Proactively identify and resolve accessibility challenges in collaboration with design and engineering Raising the standard • Contribute to evolving content patterns, frameworks, and ways of working, • Drive consistency and scalability through shared standards and reusable patterns, • Act as a senior advocate for content design—coaching others and demonstrating its strategic value What you’ll bring • Proven experience as a Senior Content Designer working on digital products or services within large, complex organisations, • A strong track record of designing content across multiple journeys and touchpoints, balancing user, business, legal, and brand considerations, • Experience working in multidisciplinary product teams, partnering effectively with designers, engineers, and researchers, • Strong stakeholder management skills, with the ability to articulate decisions clearly and influence outcomes, • Hands-on experience planning and running content testing, and applying research and data to improve outcomes, • Deep understanding of information architecture, accessibility, and inclusive content design, • Confidence operating with a high degree of autonomy—knowing when to lead, challenge, and collaborate Nice to have • Comfortable working in Figma, • Exposure to optimisation and analytics tools such as ContentSquare and Customer Journey Analytics (training provided)

Service Designer Full Time, Permanent 📍 Hybrid (London / remote with occasional site visits) 💼 Amber Labs 🛡️ Public Sector Programme The Company At Amber Labs, we are a cutting-edge UK and European technology consultancy that prioritises autonomy, experimentation, and rapid learning to deliver exceptional value to our clients. Our company culture is highly collaborative - whether you're a consultant or part of our internal team, everyone contributes to reducing risk and accelerating delivery. We work extensively within the UK public sector, supporting Central Government departments through digital transformation and user-centred design practices. Role Overview We are seeking a Service Designer with active SC Clearance to join a multidisciplinary team on a Central Government engagement. In this role, you'll help map end-to-end services, uncover user pain points, and redesign public-facing and internal journeys that are inclusive, accessible, and aligned to user needs. You'll collaborate closely with researchers, policy experts, interaction designers, and developers to ensure the right outcomes are achieved across entire services—not just at the interface level. This is a high-impact opportunity where your work will directly improve how citizens and civil servants interact with vital government services. Key Responsibilities • Service Mapping: Understand and document complex service journeys, systems, and user touchpoints to inform redesign opportunities., • User-Centred Design: Advocate for user needs through every phase of design and delivery, embedding human-centred principles., • Stakeholder Engagement: Facilitate workshops, playback sessions, and co-design activities with stakeholders from diverse backgrounds—including senior leaders., • Prototyping & Iteration: Collaborate on developing and testing service prototypes, aligning business, technical, and user needs., • Evidence-Based Delivery: Work closely with user researchers and analysts to ensure decisions are driven by qualitative and quantitative insights., • Policy to Delivery Translation: Bridge the gap between policy intent and practical service implementation by designing viable service operating models., • Service Standards: Ensure all work aligns with GDS Service Standards and adheres to accessibility and inclusion best practices., • End-to-End Thinking: Consider entire service ecosystems—including digital, offline, operational, and third-party components. Requirements • Security Clearance: Must hold active SC clearance., • Experience designing services within central government or public sector contexts., • A strong portfolio showcasing evidence-based service design work across complex systems., • Experience working with multidisciplinary teams in agile environments., • Skilled in journey mapping, service blueprints, and identifying pain points across user flows., • Understanding of how to align policy, user needs, and technology constraints into deliverable services., • Ability to work closely with user researchers, content designers, interaction designers, and developers. Key Competencies • Strong workshop facilitation and stakeholder engagement skills., • Comfortable working with ambiguity and shaping strategy from discovery through to delivery., • Knowledge of accessibility, inclusion, and GDS Service Standards., • Familiarity with tools such as Miro, Lucidchart, Figma (for collaborative prototyping), and Jira/Confluence. Benefits • Join a rapidly expanding consultancy where personal growth is part of our DNA., • Flexible hybrid working focused on deliverable outcomes., • Private medical insurance (Aviva) and pension plan (Nest)., • 25 days of annual leave plus UK bank holidays., • Access to Perkbox, our employee rewards platform offering discounts, perks, and wellbeing resources., • Generous employee referral programme.

We are … We’re an independent digital transformation consultancy with clients across public and private sectors. We help our clients solve complex technical problems and provide human-centred solutions that lead to positive outcomes. We do this with multidisciplinary teams of strategists, architects, developers, designers and analysts working closely alongside client stakeholders and end users. We operate as a flat organisation, and believe in trusting and supporting our team to operate independently, making the most of their expertise. We believe in giving everyone an opportunity to continually learn and grow in the direction they choose, and we actively help people to shape the career they want. We take work-life balance seriously, enabling people to work flexibly where possible and we strive to create a fun and relaxed working environment allowing our team to thrive. We believe diversity makes us a stronger company and we seek to employ people with different ideas, styles and skill sets, each able to contribute in unique ways. This diversity engenders a richer, more creative environment – one in which our people, clients and end-users can all benefit. The role We’re looking for a Content Designer to join our multidisciplinary team designing and delivering innovative digital products and services for our Government and Private Sector clients. You’ll be a great listener and communicator with a creative, structured and logical approach towards understanding problems and designing inclusive, human-centred experiences. We’re specifically looking for a pragmatic team player with an appreciation of both business and user needs, who’s keen to develop their ‘T-shaped’ skills and is not afraid to take on new challenges. Skills and experience required • You’re experienced at designing content that meets user needs and makes complex concepts, processes and language easy to understand and use., • You’re able to work collaboratively with user-centred design colleagues and stakeholders through the agile service design phases from discovery to live., • You’re able to participate in user research activities and use both qualitative and quantitative research evidence to inform the design of content and user journeys., • You contribute to prototype development and take part in user testing to improve content interactions., • You’re experienced at working with and guiding senior stakeholders to produce user-centred content and can influence decision-making with a strong evidence base of user needs., • You ensure content meets statutory or legal requirements, while remaining accessible and usable to the broadest audiences., • You’re able to support and coach teams and stakeholders in the use of user-centred design and agile methodologies., • You advocate for and ensure high standards of usability, accessibility and inclusivity for products and services, keeping up to date with best practice for inclusive design and how we can support universal access., • You're able to contribute to our clients’ design systems, setting standards for content design., • You have a detailed understanding and experience of working to the Government Service Standard and the role of content designers within this. Communications and productivity • You have excellent verbal/written, listening and facilitation skills and are confident in communicating with stakeholders at all levels., • You have the technical literacy to understand (at a high-level) technical processes, concepts and constraints., • You have the ability to recognise and work within project constraints, supporting colleagues to ensure delivery of value to the client and their users., • You’re keen to support the development of Solirius’ internal culture, tools, processes and growth opportunities. Company development • You’re able to support the development of the Design practice and contribute to the Content Design community of practice., • You will be able to contribute to the development of thought leadership content and development of the content calendar to support Solirius marketing activities., • You will be able to contribute to client proposals and presentations that will help Solirius win new projects. The ideal candidate will share our values and be aligned with our ways of working and as your career progresses, you can expect to work across all areas of the development lifecycle, from strategy to implementation, and to take on assignments in different sectors. This will provide you with a broad base of experience from which to continue building an outstanding career. Candidates should be open to working in different locations for different clients. Although most of our work is remote, candidates should be happy to meet frequently in our London office and travel as client needs dictate.

Introduction: Founded in 1875, our long history has been built on innovation, craftsmanship and above all, incredible talent. Born from the adventurous spirit of our founder, Arthur Lasenby Liberty, we remain true to our heritage. From our fulfilment centres to our flagship store, passion, vision and dynamism are part of our DNA – and that extends to our team. Role Overview: We’re looking for a Senior Front-End Developer to join Liberty’s Digital team, playing a key role in the ongoing development and evolution of our digital platforms. You will take ownership of the in house front-end implementation across LibertyLondon.com, the Fabrics site, and supporting digital touchpoints such as email and experimentation platforms. You will help shape high-quality, performant, and accessible user experiences that reflect Liberty’s brand and drive commercial outcomes. While the primary focus is web-based, future initiatives may include native or hybrid app experiences, so experience working across multiple platforms — or contributing to app-adjacent front-end architecture — would be beneficial. Key Responsibilities: • Lead front-end development across LibertyLondon.com (Salesforce Commerce Cloud) and the Fabrics site (WordPress), ensuring high standards of quality, performance, and maintainability., • Translate design systems, wireframes, and high-fidelity designs into robust, scalable, and accessible front-end solutions., • Own and influence front-end architectural decisions, balancing long-term maintainability with delivery needs., • Partner with Product and Design to shape technical approaches early in the discovery and planning process., • Design, build, and deploy MVT and A/B complex experiments using Dynamic Yield, collaborating with analytics and optimisation teams to improve conversion and usability., • Support HTML email development, ensuring consistency, accessibility, and responsiveness across clients and devices., • Champion front-end best practices, including performance optimisation, accessibility standards, and cross-browser compatibility., • Conduct thorough QA and code reviews, identifying issues early and ensuring high-quality releases., • Act as a senior technical voice within the team, sharing knowledge, mentoring others where appropriate, and helping raise overall engineering standards. About You: • Sound experience as a Front-End Developer, including senior or lead roles within ecommerce, digital retail, or content-rich platforms., • Proven ability to lead or influence front-end architecture and technical decisions on large-scale websites., • Strong expertise in HTML5, CSS, and JavaScript, with deep knowledge of responsive design, performance optimisation, and accessibility best practices., • Experience designing and delivering A/B or MVT experiments, ideally using Dynamic Yield or similar tools., • Strong problem-solver with high attention to detail, balancing technical quality with delivery pace., • Experience with Salesforce Commerce Cloud and/or WordPress., • Familiarity with front-end frameworks and tooling (e.g. Handlebars.js, PHP, Bootstrap)., • Experience in luxury, fashion, or brand-led ecommerce environments. Liberty is proud to be an equal opportunities employer and opposes all forms of unlawful discrimination. We are committed to creating an environment where people from all backgrounds can thrive – bringing their unique perspectives, skills, and experience to everything we do. We are dedicated to eliminating both conscious and unconscious bias from our practices. Our approach is grounded in respect, fairness, and consistency, ensuring that no one is treated less favourably based on gender, race, age, disability, sexual orientation, religion or belief, or any other protected characteristic.

Digital Designer - Retail Watford - Hybrid (2 days in office) Up to £35,000 We’re partnering with a leading retail brand to find a talented Digital Designer who can bring products and campaigns to life across a dynamic digital ecosystem. This is an exciting opportunity to shape engaging, customer-first experiences across eCommerce, social, CRM, and in-store digital touchpoints. You’ll be part of a fast-paced, in-house creative team, working at the intersection of design, storytelling, and innovation; helping to deliver compelling, mobile-first content that drives engagement and conversion. Responsibilities: • Design digital content across ecom, social, email, paid media, and websites, • Static graphics, motion design, video, animation, and interactive content, • Translate briefs into creative concepts and polished visuals, • Build and maintain scalable templates for web, email, and social channels, • Ensure all output is on-brand and optimised for performance, • Stay ahead of digital trends and emerging platforms Requirements: • Proficiency in Figma and Adobe Creative Suite, • Experience with motion graphics & video editing, • Understanding of UX/UI principles and accessibility standards, • Experience designing for social-first platforms, • Familiarity with email/CRM design and campaign integration

As a User Experience Designer you will: • Use different techniques to identify and understand users and their needs, so that you can translate user stories and propose user-focused, evidence-based design approaches to meet these needs., • Design accessible and impactful products and services for some of our public and private sector clients., • Employ a wide range of skills, interviewing users, creating detailed plans, understanding and extrapolating data, facilitating workshops, presenting research findings and more, • Visualise, articulate and solve complex problems and concepts, and make disciplined decisions based on available information and research evidence., • Apply technical knowledge and experience to create or design interactive prototypes, both products and services., • Understand and resolve design-centric disputes across varying levels of complexity and risk., • Lead and guide teams, setting the pace, ensuring teams are delivering., • You can work in a fast-paced, evolving environment and use an iterative method and flexible approach to enable rapid Agile delivery., • Communicate effectively across organisational and technical boundaries, understanding the context and making complex and technical information simple and accessible for non-technical audiences. As part of your role you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories: • Business Development – Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events., • Internal contribution – Campaign development, internal think-tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development. We'd love to meet someone with: • Grounding in user-centred design, from concept to final delivery. Knowledge of which tools, process or methods to use and how to bring an agile delivery team along with you., • Evidence of Working with User Centred Design colleagues to synthesize insights and act on the outcomes., • You will already have SC (Security Check) Clearance., • Experience working with Government Digital Service (GDS) service standards, using GDS design principles, • Experience working with relevant accessibility standards and legislation, such as the Web Content Accessibility Regulations (WCAG), • Experience using a range of design tools such as Figma, Sketch, Adobe XD, Invision Studio, Axure etc., • An empathetic approach and ability to listen to the needs of technical and business stakeholders, and interpret them in a way that is clear for both audiences., • Ability to present designs and justify decisions you’ve made using an evidence-based approach., • Proven ability to create high-quality, compelling design concepts and artefacts such as personas, service maps and wireframes., • Understanding of what good digital services look like and how to design in an inclusive, accessible way., • Experienced in rapid paper and digital prototyping., • Ability to build prototypes using code to create dynamic prototypes using HTML, CSS and Javascript., • Certifications in accessibility (CPACC, WAS, CPWA) or working towards, • Experience testing and auditing assistive technology (JAWS, Dragon, ZoomText) and accessibility features for Windows and macOS

Outside IR35 Contract Software Engineer (React & AWS) Leading Media Organisation Digital Platform (UI & UX‑Led) Location: Hybrid (London or Manchester) Day Rate: Competitive Contract Length: 6 Months + Overview We are working with a leading UK media organisation to engage an experienced Contract Software Engineer to support the development of a large‑scale, user‑centric digital platform. The platform is UI and UX‑heavy, highly visible, and used by millions, sitting at the intersection of content, information, and media. This role goes beyond pure delivery. You will work in close partnership with Product and UX, playing a key role in discovery, defining technical direction, and taking clear ownership of outcomes across complex, multi‑dependency environments. Key Responsibilities • Work collaboratively with Product Managers and UX Designers during discovery to translate user needs into feasible, high‑quality technical solutions., • Actively participate in user research, contributing engineering insight to inform product and design decisions., • Design and build modern, scalable full‑stack web experiences using React, Node, and TypeScript., • Develop and support backend-for-frontend (BFF) services and APIs using AWS (Lambda, API Gateway, SNS/SQS, DynamoDB, S3)., • Contribute to and evolve a shared components and design system model, balancing reuse with product‑specific needs., • Operate confidently in a large, multi‑team delivery environment, managing dependencies and navigating organisational complexity., • Provide technical leadership, influencing stakeholders, advocating best practice, and helping teams move at pace without compromising quality., • Own delivery outcomes end‑to‑end, from early discovery through to live operation and iteration. Essential Skills & Experience • Strong experience as a Software Engineer working on React, Node, and TypeScript at scale., • Hands‑on experience building cloud‑native solutions on AWS, including infrastructure, deployment pipelines, and event‑driven architectures., • Proven experience working closely with Product and UX teams in discovery‑led delivery environments., • Experience contributing to or leading user research activities from an engineering perspective., • Ability to quickly assess buy vs build decisions and identify pragmatic, high‑value technical solutions., • Experience working in large organisations with complex stakeholder groups and cross‑team dependencies., • Clear communication style, strong collaboration skills, and confidence engaging senior, sometimes challenging, stakeholders., • Demonstrable ownership mindset, taking responsibility for delivery outcomes rather than isolated technical tasks. Leadership & Ways of Working • Comfortable leading by influence rather than hierarchy., • Experience supporting, mentoring, or leading other engineers within a broader delivery team., • Experience operating within trios or similar cross‑functional models (Product, Design, Engineering)., • Confident working through ambiguity and shaping solutions during discovery as well as live delivery. Nice to Have • Experience working within education, learning platforms, EdTech, or product‑led environments., • Understanding of education systems, learning behaviours, or accessibility considerations for younger audiences., • Experience integrating into or collaborating with large‑scale technology organisations., • Familiarity with CMS‑driven or headless content platforms and shared content models. Why This Role • Work on a high‑impact digital platform with real public reach., • Influence product direction and technical decisions during discovery, not just delivery., • Engage in a contract that is genuinely Outside IR35, outcome‑focused, and delivery‑led., • Join an experienced, multidisciplinary team operating at scale within a respected media organisation.

If you need support in completing the application or if you require a different format of this document, please get in touch with at or call TCS London Office number 02031552100 / +44 204 520 2575 with the subject line: “Application Support Request”. Role: Mid Level UX/UI Designer Location: London Contract: Permanent Mode of Working: Hybrid Are you looking to leverage your skills in Service design? We have a great opportunity for you – Mid level UX/UI Designer! Careers at TCS: It means more TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership. • Build strong relationships with a diverse range of stakeholders., • Gain access to endless learning opportunities. As a Mid-Level UX/UI Designer, you will play a key role in shaping intuitive, accessible, and visually refined digital experiences within the Pensions and Finance domain. You will contribute to end-to-end design delivery across complex customer journeys, working closely with multidisciplinary teams and clients. This role offers exposure to large-scale transformation programmes, modern design systems, and innovative technologies, while allowing you to influence outcomes through research-led, user-centred design. Your responsibilities: • Design high-quality user interfaces with a strong focus on consistency, usability, and visual excellence, • Apply accessibility considerations throughout the design process, ensuring compliance with recognised standards and best practices, • Work confidently in Figma using structured approaches, including components, variants, auto layout, and design systems, • Create UX artefacts such as journey maps, service blueprints, wireframes, and interactive prototypes, • Design responsive experiences for both desktop-first and mobile-first portals, • Contribute to the development and maintenance of scalable design systems and component libraries, • Prepare and deliver clear, compelling design presentations to clients and stakeholders, • Facilitate design workshops and collaborative sessions with multidisciplinary teams Essential skills/knowledge/experience: • Strong UI design capability supported by a solid understanding of UX principles, • Proven experience applying accessibility requirements in digital design, • Excellent proficiency in Figma, including components, variants, auto layout, and structured design workflows, • Experience creating journey maps, service blueprints, and other UX documentation, • Strong understanding of responsive design across desktop and mobile platforms, • Good working knowledge of Adobe Creative Suite, • Confidence presenting design work and rationale to clients and senior stakeholders, • Experience collaborating within fast-paced, cross-functional teams, • Ability to take ownership of work and manage priorities effectively Desirable skills/knowledge/experience: • Experience or strong interest in the Pensions and/or Financial Services industry, • Familiarity with WCAG accessibility standards, • Experience working within large enterprise or consultancy environments TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network. We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon. Diversity, Inclusion and Wellbeing Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998. We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role. As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role. Please email us at if you would like to opt in. If you are an applicant who needs any adjustments to the application process or interview, please contact us at with the subject line: “Adjustment Request” or call TCS London Office 02031552100 / +44 204 520 2575 to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process. Next Steps: Application Process (optional) • Skill-Based discussion: This will be a level 1 interview with the project team, it can be via video or in-person. Details will be confirmed by your recruiter., • Managerial discussion: This discussion will focus on behavioural aspects and person-organisation fit., • HR Discussion: This will be with one of the members of the HR team and will cover your career journey, aspirations for growth, compensation and any other questions you may have. Beware of Fraudulent offers This is to notify you that TCS does not ask for any sort of payment or security deposit from candidates at any stage of the recruitment process. The firm never sends out job offers from free internet email services like Gmail, Yahoo Mail, and so on. TCS has not authorised any third-party company to collect money on their behalf. As a vigilant job seeker, beware of fraudulent recruitment activity and protect your interests! You can write to to report any fraudulent activity. Due to the high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion. Join us and do more of what matters. Apply online now.

Copywriter (UX & Content Design) Overview We’re looking for a versatile Copywriter with strong UX writing and content design expertise to craft compelling brand narratives while shaping intuitive, user-centred digital experiences. This role blends creative storytelling with strategic thinking, ensuring content not only engages but also guides users effectively across platforms. Key Responsibilities • Write clear, engaging, and on-brand copy across digital touchpoints (websites, apps, emails, campaigns), • Develop UX copy that improves usability, accessibility, and overall user experience, • Collaborate with designers, product managers, and developers to integrate content seamlessly into user journeys, • Apply content design principles to structure information logically and effectively, • Contribute to and maintain tone of voice and content guidelines, • Translate complex ideas into simple, user-friendly language, • Support brand storytelling through campaigns, product messaging, and marketing content, • Use data, research, and user insights to inform content decisions and iterate on performance Skills & Experience • Proven experience in copywriting, UX writing, or content design, • Strong portfolio demonstrating both brand storytelling and UX-focused content, • Excellent writing, editing, and proofreading skills, • Understanding of user-centred design principles and digital product workflows, • Experience working with cross-functional teams (design, product, marketing), • Familiarity with content management systems and design tools (e.g. Figma), • Ability to balance creativity with clarity and usability, • Knowledge of accessibility and inclusive writing best practices

Newmark is a leading global commercial real estate advisory firm, offering integrated advice across agency, valuation, development, planning and consultancy. We have an opportunity for an influential and experienced Talent Development Manager with a proven track record to join our team. This role will see you designing, delivering, and managing learning and development to support the growth, capability and performance of our people as we integrate, transform and scale our UK and European businesses. This role will have at least one line report and will provide strategic support to the Head of Talent Development, Europe. Key Responsibilities • Talent Development Strategy: Supporting the Head of Talent Development in evolving the overall L&D strategy aligned with business objectives and talent development priorities for our UK and European businesses., • Business Partnering: Working in collaboration with the HR Business partners, be a trusted advisor to leaders and managers across the business, consulting on learning needs, capability gaps, and strategic resource plans across the UK and European business groups., • Partner with HR Business Partners and People Ops to deliver key talent management processes such as performance reviews, goal setting, development planning, and succession discussions ensuring we have a diverse pipeline of talent., • Third party relationships: sourcing and working in partnership with external learning and talent providers to ensure best in class, diverse ideas and perspectives., • Inclusive Learning Design & Delivery: Create engaging, inclusive and bespoke learning content and programmes (face-to-face and digital) for technical, compliance, and leadership development., • Lead the Emerging Talent Development programme for Newmark apprentices and graduates and regularly review our offering to ensure a sector-leading product., • Corporate Induction: Design, lead and facilitate the Corporate Induction programme for the UK and European business., • Coaching and Mentoring: Uses their expertise to coach managers and leaders where appropriate and leads on delivering impactful mentoring solutions., • Compliance & Regulatory learning: Ensure compliance learning is fit for purpose and ensures positive engagement and completion across the business, • Evaluation & Reporting: Proactively gains feedback for the Head of Talent Development and measures the effectiveness of learning interventions and provide insights to improve impact and engagement., • Technology & Innovation: Leverage learning platforms, AI and digital tools to enhance accessibility and engagement. What we are looking for • Proven experience in learning and development within a property, real estate, or consultancy environment is ideal but not essential., • Experience in creating and running apprentice and graduate development programmes

About the Role We are seeking a creative and detail-oriented E-Learning Developer to design and deliver engaging digital learning solutions. This role focuses on developing interactive courses, collaborating with subject matter experts, and ensuring high-quality learning experiences aligned with UK standards. The ideal candidate brings hands-on experience within the UK market, strong instructional design capabilities, and proficiency with e-learning authoring tools. Key Responsibilities • Design and develop interactive e-learning courses, modules, and digital content, • Collaborate with subject matter experts to translate content into engaging learning experiences, • Create storyboards, scripts, and instructional materials, • Develop multimedia content (videos, animations, quizzes, simulations), • Ensure content aligns with learning objectives and UK compliance standards, • Maintain and update existing e-learning content, • Integrate courses into Learning Management Systems (LMS), • Bachelor’s degree in Instructional Design, Education, Multimedia, or a related field, • Minimum 3+ years of experience in e-learning development within the UK, • Strong experience with authoring tools such as Articulate Storyline, Rise, or Adobe Captivate, • Knowledge of instructional design models (e.g., ADDIE), • Experience with LMS platforms and SCORM/xAPI standards, • Strong creative, analytical, and problem-solving skills, • Excellent communication and collaboration abilities, • Mandatory Certification (at least one):, • Certified Professional in Learning and Performance (CPLP) / ATD Certification, • Instructional Design Certification (e.g., IDOL, Coursera/recognized provider), • Familiarity with tools such as Articulate Storyline, Adobe Captivate, or similar platforms, • Experience with video editing and graphic design tools, • Knowledge of accessibility standards (e.g., WCAG), • Understanding of data analytics for learning performance, • E-Learning Development & Instructional Design, • Multimedia Content Creation, • LMS & SCORM/xAPI Integration, • Creativity & Storyboarding, • Competitive, market-aligned salary (UK standards), • Opportunity to create impactful digital learning experiences, • Career growth and professional development support, • Exposure to modern learning technologies and tools We are an equal opportunity employer. We are committed to building a diverse and inclusive workplace. All qualified applicants will be considered without regard to race, religion, gender, age, disability, or any other protected status.

Company: London Professional College Job Title: Tutor and Assessor Reporting to: Head of Faculty (Health & Social Care & Apprenticeships) Working Hours: Part-Time (3 days a week) Salary: £35,000 per annum (pro-rata) Location: London Professional College, First Floor, Moorfoot House, 221 Meridian Pl, Marsh Wall, London E14 9FJ About the Role We are seeking an experienced Tutor and Assessor to deliver high-quality teaching and assessment for the Access to Higher Education Nursing programme. In this role, you will be responsible for facilitating learner success by using engaging teaching methods, assessing learner work to ensure it meets programme standards, and providing constructive feedback. You will contribute to the continuous improvement of the College’s nursing curriculum while supporting learners on their educational journey. This is a full-time position offering an excellent opportunity to contribute to the development of future nursing professionals and support high-quality education provision. Key Responsibilities Teaching & Learning: • Deliver structured, engaging teaching for the Access to Higher Education Nursing (60 Credits) programme, implementing strategies to engage learners and support academic progression., • Provide individual and small-group tutoring to assist learners in understanding course material, meeting deadlines, and developing nursing-related skills., • Foster positive relationships with learners to enhance their learning experience and provide guidance on their academic journey., • Support bilingual and multilingual learners, assisting with language development and understanding life in the UK., • Promote employability and broader personal development, including social and emotional growth., • Contribute to curriculum development and enhance learning materials to improve accessibility and engagement for learners. Assessment & Feedback: • Assess learner work in accordance with qualification standards, ensuring assessments are valid, reliable, sufficient, and authentic., • Provide detailed, constructive feedback to learners on their assessments, highlighting areas for improvement and ensuring they understand how their work meets the required standards., • Maintain accurate records of assessment decisions and learner progress, ensuring readiness for internal verification., • Take into account special considerations for learners (e.g., reasonable adjustments) in the assessment process., • Implement Recognition of Prior Learning (RPL), Credit Transfer, and Exemption policies as needed., • Contribute to discussions on assignment development and assessment tasks to ensure alignment with learning outcomes. Learner Progress & Support: • Create and maintain Individual Learning Plans (ILPs) and Learner Profiles, regularly monitoring progress towards goals., • Provide targeted support for learners who need additional help to ensure they are on track to succeed., • Ensure that the learning environment remains safe, inclusive, and stimulating, promoting equality, diversity, and inclusion in accordance with College policies. Professional Development & Contribution • Commit to personal and professional development by engaging in continuous learning and pursuing relevant qualifications or attending development sessions., • Stay informed about developments in nursing education and the healthcare sector., • Contribute to team meetings and curriculum discussions, providing insights and sharing best practices for teaching and learner success. General Duties • Deliver content both in-person and remotely, ensuring that all resources and tools are effectively used for online learning., • Undertake any other duties as required to support the overall functioning of the College. Qualifications Requirements & Person Specifications Essential: • Degree in Nursing or a relevant healthcare discipline (or equivalent qualification), • Teaching qualification or a commitment to work towards one, • Assessor qualification or a commitment to work towards one, • Experience in teaching and assessing learners in a post-16 or higher education environment in Nursing or a related subject, • Strong understanding of assessment standards and processes in nursing education, • Experience in providing feedback on assessments and supporting learner progression, • Strong organisational and planning skills with the ability to manage multiple responsibilities, • High attention to detail with the ability to maintain accurate records, • Excellent interpersonal skills with the ability to build positive relationships with learners, colleagues, and external partners, • IT literacy and proficiency with digital platforms for teaching, assessment, and communication, • Strong communication skills, both written and oral, with the ability to convey complex ideas clearly, • A flexible and proactive approach to work, with the ability to work independently and as part of a team, • Commitment to personal and professional development, both within the education field and in relation to nursing Desirable: • Higher-level qualifications or evidence of continued professional development in Nursing or Education, • Experience of delivering online learning or working with remote learners, • Industrial experience in nursing or healthcare settings, • Experience in curriculum design and assessment development Safeguarding and Equality • Demonstrate a commitment to safeguarding and promoting the welfare of learners., • Actively promote equality, diversity, and inclusion within the learning environment. Additional Requirements • Ensure compliance with the College’s Health and Safety policies and procedures., • Participate in safeguarding and prevent training as per College policies., • Stay up to date with professional and academic standards relevant to nursing and healthcare education. Benefits • Annual leave (7.2 weeks), • Workplace pension scheme., • Company Sick Policy., • Statutory maternity/paternity pays., • Career development opportunities, • Training and self-development opportunities., • Gym membership discounts, • Retail discount schemes, • Cinema discounts, • Grocery discounts, • Cycle to work, • Investing and savings opportunities, • Financial wellbeing – personal debt advise., • Financial wellbeing education, • My Mind Pal (mental fitness) This role offers an excellent opportunity to make a meaningful impact on the next generation of nursing professionals, while contributing to the development and success of the College’s nursing programme. If you are passionate about nursing education and supporting learner success, we encourage you to apply.

Product and Experience Design Manager London - 2x days per week £75,000 - £85,000 per annum +benefits Permanent A well‑established, purpose‑driven membership organisation is embarking on a significant technology and digital transformation and is seeking an experienced Product and Experience Design Manager to lead the evolution of its product and design capability. This is a pivotal leadership role, offering the opportunity to shape a truly product‑led culture while improving outcomes for members, students, and internal users. You’ll play a critical role in moving the organisation from a relatively immature product environment to a more mature, value‑driven, and user‑centred model. Balancing strategic direction with hands‑on delivery, you’ll set the standards for product excellence while actively engaging in prioritisation, backlog management, and day‑to‑day product decision‑making. The Role As Product and Experience Design Manager, you’ll lead a multidisciplinary team across product ownership, analysis, and experience design. You’ll define and drive a clear product vision and ensure best‑practice product and design thinking is embedded across the delivery lifecycle. This role requires someone who is product‑first, pragmatic, and confident rolling up their sleeves - shaping roadmaps, refining backlogs, and ensuring priorities are aligned to customer value, organisational strategy, and technical sustainability. Key responsibilities include: • Owning and evolving the product vision, experience strategy, and roadmap across digital and enterprise platforms, • Driving a shift from an immature product environment to one underpinned by clear frameworks, consistent ways of working, and measurable outcomes, • Leading end‑to‑end prioritisation, ensuring backlogs focus on value, user impact, and reduction of technical debt, • Embedding strong product management and user‑centred design practices into discovery, delivery, and continuous improvement, • Line managing and developing Product Owners, Analysts, and Experience Designers, creating a high‑performing and collaborative team culture, • Championing the voice of the user through research, data, and continuous feedback loops, • Establishing governance around product, design quality, accessibility, and experience consistency, • Working closely with Engineering, Delivery, Architecture, and senior stakeholders to balance innovation, optimisation, and platform health We’re seeking a confident and hands‑on product leader who brings: • A strong product‑first mindset, with proven experience leading product and design in complex organisations, • Demonstrated success taking teams and organisations from low product maturity to more mature, product‑led ways of working, • Experience owning roadmaps, managing backlogs, and making clear, evidence‑based prioritisation decisions, • A background leading multidisciplinary teams across product management, UX/UI, and analysis, • Deep understanding of user‑centred design, accessibility, and experience best practices, • Confidence operating in evolving or ambiguous environments, bringing clarity and structure where needed, • Strong stakeholder management skills, with the ability to influence at all levels, • Experience working in agile or product‑led delivery environments This is an excellent opportunity to shape how product thinking, experience design, and customer value are embedded across the organisation. Joining at a time of meaningful transformation, you’ll have genuine influence over how products are conceived, prioritised, and delivered for years to come

If you need support in completing the application or if you require a different format of this document, please get in touch with at or call TCS London Office number 02031552100 / +44 204 520 2575 with the subject line: “Application Support Request”. Role: Electronic Patient Record Consultant Location: United Kingdom Are you passionate about delivering digital healthcare solutions and supporting NHS Trusts through large‑scale Electronic Patient Record (EPR) implementations? We have a great opportunity for you - Electronic Patient Record Consultant! Careers at TCS: It means more TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership. • Be part of an exciting and collaborative environment delivering impactful digital change., • Work at the forefront of digital healthcare and emerging health‑tech solutions., • Build strong relationships with a wide range of clinical, operational, and technical stakeholders. The Role As an Electronic Patient Record (EPR) Consultant, you will lead and support the design, build, and delivery of EPR systems within NHS Trusts across the UK. You will bring strong experience implementing large‑scale EPR platforms such as Cerner Millennium, Nervecentre, InterSystems, or equivalent systems. You will play a key role in aligning technology with clinical workflows, enabling interoperability, and ensuring compliance with NHS standards. This role provides the opportunity to influence how clinical teams access and use information, improving patient outcomes and hospital efficiency. Key responsibilities: • Drive the design, development, implementation, integration, and support of EPR systems to improve patient care and operational efficiency., • Lead technical aspects of EPR go‑lives, including data migration from multiple legacy systems., • Ensure compliance with NHS service standards and frameworks, including DTAC, DSPT, cyber security, clinical safety, and accessibility requirements., • Lead EPR implementation activities, including defining implementation plans, sequencing module rollouts, user engagement, and system adoption., • Guide NHS stakeholders through benefits realisation and change‑management processes., • Ensure seamless integration with existing platforms such as PAS, NHS App, EDMS, LIMS, and PACS., • Analyse and map patient pathways and hospital operational workflows to support safe and effective care delivery, leveraging interoperability standards such as FHIR and HL7., • Provide time‑bound change‑management support for existing systems and new programmes., • Support and mentor team members by offering advice, guidance, and functional support where required. Your Profile Essential skills/knowledge/experience: • Extensive experience designing and delivering EPR systems within UK Public Sector Healthcare Trusts., • Proven experience working with enterprise EPR platforms such as Cerner Millennium, Nervecentre, InterSystems, or equivalent solutions., • Strong understanding of patient pathways, clinical processes, and hospital operational workflows., • Knowledge of Public Sector Healthcare integration and interoperability standards, including FHIR and HL7., • Experience supporting compliance with DSPT, and DTAC requirements., • Strong analytical and problem‑solving skills., • Experience engaging with multiple stakeholders and developing EPR implementation plans., • Demonstrable ability to translate clinical and operational requirements into technical delivery., • Resilience and adaptability within complex programme environments., • Experience working within recognised programme or delivery management frameworks., • Evidence of continuous professional development., • Strong organisational skills with the ability to plan and prioritise workloads., • Proficiency in standard tooling such as Microsoft Office, Outlook, Project, and Visio (or equivalent)., • Proven ability to act with integrity and maintain confidentiality while building trusted professional relationships. Desirable skills/knowledge/experience: • Experience supporting large‑scale digital transformation programmes within acute, community, or specialist Public Health Sector Trusts.

A purpose-led, multidisciplinary design agency is seeking an Accessibility and Inclusive Design Specialist to join the team. With a focus on the built environment, this agency works on projects spanning human factors, service design, and wayfinding, with inclusive design practices integrated across these functions. This is a great role for an accessibility expert who can utilise strong technical knowledge of accessible legislation and guidance to consult, advise, and influence projects for clients globally. What you’ll be doing As Senior Accessible Design Consultant, you’ll join an established team of accessibility specialists leading and supporting access and inclusion projects across the physical built environment. You’ll advise clients through key design stages, including RIBA stages, and audit buildings, products and policies. Through workshops, testing, and trials, you will define user requirements, particularly for people covered by protected characteristics under the Equality Act 2010. Strong experience and understanding of accessibility will ensure lived experience meaningfully informs all design decisions. As a senior consultant, you will create inclusive design guidance and deliver training sessions. Alongside project delivery, you’ll manage small to medium programmes, support bids and proposals, and help grow client relationships. Promoting inclusion internally is just as important as external work, and your voice will help shape best practice across teams. What experience you’ll need to apply • Experience working in accessibility or inclusive design., • Strong technical knowledge of access and inclusion legislation and guidance, and how to apply it in the built environment., • Ability to challenge and discuss physical accessibility decisions with confidence., • Understanding of the Social Model of Disability and user-centred, inclusive approaches., • Experience consulting with or engaging users, including those with lived experience., • Good client-facing and project management skills., • Commercial awareness, including experience supporting or writing bids and proposals., • NRAC, IAAP or similar qualifications are desirable, or a clear commitment to working towards them., • Knowledge of digital accessibility principles is beneficial, though this is primarily a built environment role. What you’ll get in return for your experience This role joins a purpose-driven team with a positive, inclusive culture. They offer flexible and hybrid working from a central London office, and benefits including private healthcare, profit-sharing bonus and 25 days’ holiday, rising to 30 with service. What’s next? If this Senior Accessibility and Inclusive Design Consultant opportunity sounds like a good fit, please apply for more information and a full job description.

Communications Advisor Blue Legal is partnering with a leading global law firm to recruit a Communications Advisor. In this role, you will work closely with the Communications Manager, providing essential support in content creation, editing, publishing, and daily operational activities. You will play an integral part in delivering high-quality digital and multimedia content across multiple platforms, ensuring compliance with editorial guidelines, and contributing to the firm’s communications objectives. The Responsibilities: • Draft, edit, and review a variety of digital content, including web copy, news updates, internal announcements, and multimedia materials for different channels (intranet, newsletters, etc.)., • Assist in managing content calendars, production schedules, and approval workflows to ensure timely delivery., • Coordinate and commission multimedia content, collaborating with internal teams and external vendors as required., • Monitor and analyse content performance using digital analytics tools, contributing to regular reporting to inform strategic decisions., • Ensure content adheres to firm guidelines, quality standards, accessibility requirements, and regulatory compliance., • Maintain and update editorial best practice documentation and content guidelines., • Act as a point of contact for editorial queries and support requests from various teams across the firm. The Candidate: • Experience in content creation, editorial support, or digital publishing, preferably within a professional setting., • Strong knowledge of editorial processes, content management systems, and digital communications platforms., • Familiarity with using analytics tools to monitor and report on content performance., • Excellent attention to detail and the ability to manage multiple content requests effectively. Please e-mail your CV and covering letter in the strictest confidence to Once you have sent your CV, feel free to telephone me on 0207 118 3003. Please note: Due to the specific sectors we work in, only candidates with valid work experience in a Law Firm, Accountancy Firm, Management Consultancy, Property/Construction Firm, Financial Services Firm or a high profile relevant Association or Agency will be considered. We regret that our clients will not accept applications outside of these areas. Blue Legal offers the services of an employment agency for permanent work and an employment business for temporary work. For more positions like these, check out our website at ___ or follow us on Twitter for the widest range of roles across the entire professional services sector @bluelegalrec

Salary: From £57000 Location: Offices in London, Manchester, Bristol, Leeds, Birmingham, Glasgow Relocation package available Work Model: Hybrid – Up to 3 days on site (Client Dependent) Who you’ll be working with: Our client is a digital services consultancy delivering impactful, user-centred solutions. They combine data, design, and engineering in an agile environment to create practical, meaningful outcomes. Join a team that values quality, innovation, and making a real difference. What you’ll have the opportunity to work on as a Senior User Researcher: -Advise clients and lead Agile teams to design services that meet real user needs -Mentor and line manage user researchers, maximising research impact -Advocate inclusive, people-centred approaches within user research -Build strong client and stakeholder relationships, challenging ideas when needed -Support recruitment, events, content creation, and business development What we need from a senior user researcher: -Strong experience in user research across a range of environments -Background working in multidisciplinary Agile teams -Knowledge of accessibility and/or assisted digital research -Proven ability to advocate for user research and influence service design -Experience mentoring or managing other researchers -Excellent communication and stakeholder management skills So, what’s in it for you? -25 days holiday plus UK public holidays -Life assurance and critical illness cover -Flexible benefits including private health, dental, and additional pension contributions

Department: People & Culture Brands: TTC Location London Work Arrangement Hybrid, Reports to: L&D Manager Direct Reports: 0 ABOUT US At TTC, we are Enriching lives by connecting people and places. For over 100 years, we’ve been bringing the world closer together by crafting journeys that create lasting memories, lifelong friendships and meaningful cultural connections. Across more than 70 countries and our award-winning brands, we design and deliver travel experiences that go beyond sightseeing - they change perspectives. Behind every unforgettable journey is a passionate team making it happen. That’s where you come in. OUR VALUES Everything we do is guided by our five shared commitments: · Value Every Voice - We put people first. · Act with Integrity - We do what’s right. · Explore Beyond Boundaries - We’re driven by curiosity. · Own the Outcome - We take responsibility for our decisions. · Succeed Together - We’ve got each other’s backs. POSITION SUMMARY The L&D Programme Specialist plays a critical role in delivering high-quality learning and development experiences across TTC. This role combines project coordination, program management, facilitation and operational support to ensure L&D initiatives are executed consistently, efficiently, and in alignment with our global talent strategy. KEY RESPONSIBILITIES Project Management · Coordinate L&D Projects end-to-end, logistics for global, regional, and local L&D initiatives. · Maintain project plans, timelines, status trackers, and documentation. · Support cross-functional Talent Management projects requiring multi-region coordination. · Track actions, chase stakeholders, own communication across the project to ensure smooth project delivery. · Support with room bookings, technology setup, catering, travel arrangements, and event coordination. · Draft clear, timely communications including programme announcements, invitations, and follow-ups. · Coordinate calendar management and resolve scheduling conflicts. · Provide stakeholder updates for global and regional projects. Training Delivery · Facilitate training and information session, including monthly induction sessions. · Prepare facilitator guides, participant materials, and session resources. · Assist with the development and updating of training decks, job aids, and eLearning content. · Support quality checks and iterative improvements based on evaluation feedback. · Help build learning assets (e.g., templates, worksheets, presentations). · Schedule sessions, manage enrolments, track attendance, and oversee learner communications. System and Process Maintenance · Contribute to the improvement of ROI measurement for learning activities including report design, metric creation and data analysis. · Maintain centralised L&D folders, file structures, and content repositories, ensuring consistent naming conventions and accessibility for all stakeholders. · Manage L&D system licences, renewals, and project tracking. · Support departmental and project budgeting and expenses. · Track learner feedback and summarise insights for L&D Managers. · Identify ways to streamline processes and enhance participant experience. · Contribute to building scalable L&D operations and consistent global standards. LMS Management · Upload, test, and maintain course content, learning paths, and resources in the LMS. · Manage enrolments, completions, compliance reports, and dashboards. · Troubleshoot learner access issues and ensure high data accuracy. ROLE SUCCESS CRITERIA · L&D projects are delivered on time and within scope, with clear, up-to-date plans, trackers, documentation, and communication in place. · L&D managers and stakeholders are kept informed through timely, proactive communication, with actions clearly tracked. · Training sessions are delivered in line with learning principles, well-organised, and supported by smooth logistics (materials, tech, facilitators prepared in advance) · The learner experience is consistently high quality, with strong feedback and continuous improvement based on evaluation. · Learning data, reporting, and ROI measures are accurate, accessible, and shared on time, enabling insight and informed decision-making. · L&D systems, folders, and processes are well-maintained and continuously improved, driving efficiency, consistency, and ease of access. · LMS content, learning paths, and records are accurate, up to date, and fully functional, supporting a seamless learning experience. · Enrolments, reporting, and learner support are managed efficiently, with issues resolved quickly and data maintained with high accuracy. KEY COMPETENCIES FOR SUCCESS Key Competencies Description Linked Value/s Quality & Attention to detail Ensures accuracy, consistency, and high standards in all work, minimising risk and rework Act with Integrity Collaboration Works effectively across teams, building strong relationships to deliver shared goals. Succeed Together, Value Every Voice Adaptability Responds effectively to change, adjusting priorities and approach to meet evolving needs. Explore Beyond Boundaries Communication & Influence Clearly communicates ideas, builds rapport, and influences others to achieve effective outcomes. Value Every Voice, Succeed Together Customer Focus Understands customer needs and delivers solutions that create a high-quality, consistent experience. Value Every Voice, Own the Outcome YOUR EXPERIENCE AND EXPERTISE Technical Skillset · Skilled in Microsoft Office, Teams, and digital collaboration tools (Canva a bonus). · LMS administration experience required (Litmos preferred). Essential Experience · 2–3 years’ experience in Learning & Development, Talent, HR, or project coordination. · Strong experience coordinating training programmes, events, or multi-step projects. Experience supporting live virtual training and/or in-person learning events. Desirable Experience · Confident using project tracking tools (e.g. Excel, Monday.com, Airtable, Asana) would be advantageous. · Exposure to instructional design or content development is an advantage. TRAVEL & OTHER REQUIREMENTS · Travel: [Not required]

SC & DV Cleared Senior Data Consultants and Analysts – London – Up to £70,000+ per annum Are you a data-driven professional with a passion for delivering impactful solutions? Do you excel in translating complex data challenges into actionable insights? If so, Morela has an exciting opportunity for you. Morela is proud to partner with one of the UK's leading data consultancies, renowned for their innovative approach to data integration and analytics. As they continue to expand, they're seeking a skilled SC & DV Cleared Senior Data Consultant and Analysts to join their dynamic team. This role is perfect for someone who combines technical expertise with a consultative mindset, aiming to drive value across diverse projects. You'll be part of a forward-thinking consultancy that operates at the intersection of advanced technology and real-world impact. Serving both public and private sectors, their services encompass strategic advisory, digital transformation, and end-to-end data engineering. As a SC & DV Cleared Senior Data Consultant or Analyst, you'll play a crucial role in designing and implementing data solutions that empower clients to make informed decisions. Core Responsibilities • Data Integration: Connect and harmonise data from multiple sources, ensuring clean, reliable, and compliant data pipelines., • Data Modelling: Design and manage data models to create logical data structures that enhance accessibility and usability., • Application Development: Build full-stack applications using tools such as Python, SQL, and relevant frameworks, delivering intuitive user interfaces and interactive workflows., • Data Governance: Implement data lineage tracking and access controls to uphold compliance with organisational and regulatory standards., • Client Collaboration: Engage with clients to understand their needs, provide training sessions, and promote best practices for effective adoption and utilisation of data platforms., • Continuous Improvement: Contribute to internal capability building by improving frameworks, delivery processes, and team development across the consultancy. What We’re Looking For • SC, DV or eDV Cleared: In this position, you will already be security cleared to one of those levels., • Technical Expertise: Proven experience in data engineering, software development, or systems integration, preferably within AI, analytics, or enterprise platforms., • Problem-Solving Skills: Strong analytical abilities with a knack for troubleshooting and optimising complex data workflows., • Communication Skills: Excellent ability to engage with both technical and non-technical stakeholders, providing clear and confident guidance., • Adaptability: Comfortable working across various sectors and with diverse clients, adjusting approaches as needed., • Travel Readiness: Open to occasional travel (up to 25%) depending on project requirements., • Palantir Foundry experience is an added bonus! As a SC or DV Cleared Senior Data Consultant or Analyst, you’ll lead the charge on some of the most complex, high-impact data programmes in the UK, helping clients unlock the power of their data while mentoring the next generation of engineering talent. Please do not hesitate to reply and reach out to Morela today to find out more!

Job Title: Retail Training Manager Reporting to: Retail Director Location: Head Office, White City Place, West London Contract Type: Full time, 37.5 hours per week About Us: ME+EM is one of the UK’s fastest-growing luxury fashion brands. In addition to a thriving global digital presence, we operate flagship stores in London and Edinburgh, concessions within Harrods and Selfridges, and have recently expanded with new store openings in the U.S. At ME+EM we are an entrepreneurial, creative, and passionate group of people. We work hard, are enthusiastic to learn and are not afraid to take risks. Everyone contributes to our success at all levels, and that precisely what makes being a member of the team so rewarding. Our office and stores are always busy and fast paced, but we work just as hard to make sure it’s fun, with social activities and biannual parties. We pride ourselves on being approachable, supportive, and welcoming and ensure that everyone’s hard work is rewarded. It takes all these things to build a strong, successful business and our door is always open to new talent ready to contribute to our growth and evolution. About the Role: As Retail Training Manager at ME+EM, you will lead the design and delivery of a best-in-class learning and development strategy across our UK and US retail stores. Reporting to the Retail & Customer Experience Director, you’ll play a pivotal role in shaping how our teams learn, grow and perform – ensuring every store delivers an exceptional ME+EM experience. This is a highly influential role focused on building capability, confidence and future leaders. You’ll create inspiring training programmes that support career progression, strengthen commercial performance and embed our service standards at every level of the business. You’ll thrive in this role if you’re passionate about retail, people development and luxury customer experience. With a background in fast-paced, client-centric environments, you bring the confidence to coach, influence and challenge teams positively. You’re creative, solutions-led and driven by excellence – and you’ll champion ME+EM’s values through everything you do. Responsibilities: • Develop and implement a learning & development strategy aligned with retail operational goals., • Create tailored learning solutions for store teams, covering product knowledge, service excellence and commercial awareness., • Design and deliver leadership development programmes for store management and high-potential talent., • Support internal career progression through training pathways and succession planning in partnership with Retail Area Managers and the Retail People Manager., • Collaborate closely with Retail Operations and the People Team to ensure consistent learning experiences across all locations., • Lead the creation of a Customer Playbook to define and embed the expected customer experience across teams., • Evaluate the impact of training programmes using KPIs and employee feedback to drive continuous improvement., • Champion inclusivity, equity and accessibility in all learning initiatives., • Manage third-party learning providers and digital learning platforms., • Enhance and deliver the retail onboarding and induction experience., • Organise and support workshops, meetings and panel discussions, including venue logistics, communications and materials., • Create and maintain a comprehensive training manual and resources for ‘train the trainer’ sessions., • Provide full administrative and logistical support for training programmes, including scheduling, attendance tracking, feedback collection and record keeping., • Be present during training sessions to support activities and workshops on the ground. Skills: • Proven experience in Learning & Development within a retail environment., • Confident delivering engaging training to both small and large groups., • Passionate about developing people at all levels., • Strong communicator who builds trust and credibility with retail teams., • Solution-focused with a creative, adaptable approach., • Resilient and comfortable working in a fast-paced, evolving retail environment., • A role model for inclusive leadership and equity., • Strong organisational and administrative skills., • Data-driven approach to evaluating learning effectiveness., • Knowledge of digital learning platforms and training tools., • An L&D qualification is desirable but not essential. Employee Benefits: • 33 days annual leave for full time employees (25 days holiday + 8 bank holidays), • A day off to celebrate your birthday., • Pension Scheme, • Group Life Insurance, • Employee Assistance Programme (EAP), • Length of Service Award, • Refer a Friend Scheme, • Staff uniform for retail employees, • Generous Staff and Friends and Family Discount, • Annual Volunteer Day, • Cycle to Work Scheme, • Tech Scheme, • Eye Care Vouchers, • Real Living Wage Employer, • Employee led committees, • Social events and biannual parties, • Enhanced maternity and paternity package after 2 years of service. ME+EM is an equal opportunities employer committed to fostering and preserving a culture of diversity, equality, and inclusion in our workforce. As an equal opportunities’ employer, we do not discriminate against applicants based on race, colour, religion, gend er, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that diversity enriches our workforce and strengthens our organisation. Therefore, we encourage minorities, LGBTQ+ candidates, and individuals with disabilities to apply for opportunities within our company. Please note, due to the large number of applications we receive, we can only reply to those that are successful to the next stage.

Senior Integrated Designer Salary: Up to £45K Location: London Hybrid – minimum 2 days per week in the office A fantastic opportunity for a Senior Integrated Designer to join an established in‑house studio working across multi-channel government consumer campaigns, particularly those reaching vulnerable customers. You will translate strategic briefs into compelling designs across formats, including print, digital and event activations. This role will involve both conceptual thinking as well as day-to-day execution. Key Responsibilities Creative & Campaign Delivery • Lead creative responses to briefs, • Develop campaign concepts and identities that work across multiple formats, • Present ideas confidently and refine work based on feedback, • Produce assets across print, digital, OOH, motion and video, • Ensure all work meets brand, accessibility and inclusivity standards Collaboration • Work closely with the Studio team, mentoring and supporting where needed, • Deputise for the Brand Content Manager when required, • Partner with internal stakeholders to shape briefs and elevate creative output, • Review partner and agency work for brand accuracy Brand Guardianship • Contribute to brand guidelines, templates and campaign visuals, • Support quality control across all creative outputs, • Champion diversity and accessible design, • Build understanding of vulnerable customer groups and apply insights to campaigns Skills & Experience • 4+ years’ design experience (in‑house or agency), • Ideally worked on Government, energy or charity campaigns, • Strong conceptual skills, • Translate strategic briefs into clear, consumer‑focused design, • Proficiency in Adobe Creative Cloud, including motion/video tools, • Experience across print and digital, • Confident communicator, • Collaborative, proactive and committed, • Curious and engaged with evolving creative practices, including AI tools, • Experience creating campaigns for vulnerable or hard‑to‑reach audiences We are committed to creating an inclusive recruitment process and welcome applications from all backgrounds. We do not discriminate on the basis of age, disability, gender identity or expression, marital status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

Location: Hoxton, London. Due to the nature of the role this will be a full-time office based position. Who We Are Kinolibrary is a commercial archive film agency bringing remarkable and rare archive footage to global productions. Latest projects have included “Take That” on Netflix, A24’s “How to Make a Killing” and Pulp’s “Got to Have Love” music video. Our collections span the world and tell a century of stories with a particular focus on high quality locations ranging from 70s New York to 90s Tokyo and subcultures from early hippies to acid house. What We’re Looking For We’re looking for someone organised, methodical, and technically minded, who is comfortable working across archive operations and data administration. You must be able to demonstrate: • That you can work independently and have the initiative to carry out and complete tasks efficiently., • A good level of proficiency with Google Sheets and/or Excel., • That you can communicate clearly and work well with other internal teams (both written and verbally). You’ll be a good fit if you: • Are highly organised and detail-focused., • Have had exposure to and want to work with databases, spreadsheets and structured information., • Have a keen interest in hands-on tasks like film scanning and editing., • You want thorough training across a variety of database and archival tasks., • Can investigate discrepancies and maintain accuracy across multiple systems., • Are comfortable handling repetitive operational tasks to a high standard., • Can manage physical archive processes as well as desk-based technical work., • Have a practical, process driven mindset and take ownership of your work. Experience with tools such as MySQL, Google Sheets (to a solid intermediate standard), Monday, Make, Confluence, NAS, and Dropbox would be very useful, but we are equally interested in people who can learn quickly, think logically, and improve the way work gets done. Training for these tools will be provided on the job. What You’ll Be Doing The Archive Technician is responsible for supporting the organisation, integrity, and accessibility of both physical and digital media assets, while helping to maintain and improve the systems and workflows behind them. This is a hybrid-role split between data management and physical archive work including dealing with the storage unit, scanning film and clipping videos. Your responsibilities will include: • Maintaining archive storage facilities so that film assets are ordered, traceable, and easy to manage., • Ensuring film assets are digitally filed, stored, recorded, and updated in internal systems., • Supporting database audits to keep metadata current and accurate., • Updating database processes to ensure timely and accurate data handling., • Creating and maintaining operational automations using Make to improve efficiency and reduce manual processing., • Producing reports combining information from various related tables to advise with decision making., • Auditing reports and cross-checking data across systems to identify inconsistencies and maintain data integrity., • Maintaining Technical Operations process documentation in Confluence., • Supporting Technical Operations where needed, including film scanning, master clipping, and cataloguing incoming footage. What You Get • A varied role across archive operations, data, and technical administration., • Competitive salary for a junior archive role., • A complete, funded, training programme for data and archival tasks, including MySQL training., • The opportunity to improve systems, workflows, and automation in a hands-on environment., • Real ownership over process quality, data accuracy, and archive organisation., • A position within a team that supports the day-to-day running as well as long-term development of archive operations. Reporting Line Reports to the Operations Director.

Join our client as a Senior AI Conversational Designer and play a pivotal role in shaping the future of their digital customer experience. This is an opportunity for a customer-obsessed, forward-thinking leader to take ownership of the conversational AI ecosystem, driving the evolution of conversational assistants and AI-powered interactions within a high-impact digital team. About the Opportunity Our client is no longer experimenting with conversational or generative AI-they are operationalising it at enterprise scale. They have evolved from isolated use cases into a fully integrated AI ecosystem, where conversational AI acts as the interface layer, generative AI provides reasoning and insight, and emerging agentic capabilities are beginning to drive real-world actions across systems and workflows. What They’re Doing • Conversational AI at scale, • Moving beyond traditional chatbots to human + AI orchestration, where AI handles high-volume interactions and seamlessly hands off to humans for complex scenarios., • This is deeply embedded within customer service and contact centre environments, improving resolution times, reducing repeat queries, and enhancing overall customer experience., • Generative AI embedded across the workforce, • AI is becoming the default interface for how employees interact with systems, through copilots and internal AI agents., • These systems unify access to knowledge, tools, and processes—enabling natural language interaction and reducing operational friction across the business., • Shift toward Agentic AI, • The organisation is beginning to move from conversation to action, where AI doesn’t just respond, but can trigger workflows, automate multi-step tasks, and coordinate across systems., • This represents the next frontier of enterprise AI., • AI-driven productivity and engineering, • Generative AI is being used to automate workflows, generate insights, and accelerate software development—delivering measurable efficiency gains across operations., • Data-led personalisation, • AI is powering more intelligent, context-aware customer experiences, enabling personalised services at scale and more effective decision-making across digital products., • Commercially driven AI strategy, • AI is directly tied to cost reduction, efficiency, and business performance—positioning it as a core P&L lever, not just an innovation initiative. Why This Role Matters This is not a traditional conversational design role. You will play a key part in shaping how AI scales across the organisation—designing not just conversations, but how AI behaves across customer and colleague experiences. The next phase of this journey is about moving from capability to differentiated, production-grade AI products—where design, product, data, and risk come together to create seamless, trustworthy, and high-impact experiences. What you will be doing In this role, you will lead the design and delivery of conversational services across chat, self-service journeys, and intelligent automation. You will help define how conversational AI is structured and scaled across the business, working across AI/ML, product, and data functions to create seamless, intuitive, and effective user experiences. Key responsibilities • Design and deliver service experiences that drive measurable business outcomes, including service blueprints, customer journey maps, and prototypes, • Create intuitive, user-friendly interfaces that support seamless and engaging digital experiences, • Develop and maintain consistent, high-quality UI aligned with brand and design standards, • Produce wireframes and interactive prototypes to test and validate concepts prior to development, • Ensure accessibility standards are embedded into all design outputs, • Stay ahead of industry trends, design best practices, and emerging technologies to continuously improve product experiences, • Leverage qualitative and quantitative data to uncover customer needs, pain points, and opportunities for innovation Additional highly valued experience includes: A deep understanding of NLP and its application in real-world conversational AI products A data-driven mindset, using insights and analytics to inform design decisions and optimise performance Experience defining and delivering conversational AI product vision, including integrations with search, virtual assistants, and broader digital ecosystems You will be assessed across a range of critical capabilities including strategic thinking, business acumen, change and transformation, risk and controls, and core digital and technology expertise.

Influencer Manager/Lead - Global Beauty Skincare (UGC Partnerships) - Hybrid (London) Up to £75k + benefits Our client is an incredible high‑growth DTC beauty and wellness brand, entering its next major scale phase on a global level. The company has a single hero product with a large marketing particularly in the US and they are looking for an Influencer Manager to build and scale its creator engine as part of a wider and highly collaborative marketing team. As Influencer Manager you will see your 5 years legacy in an inhouse role scaling to £100m as part of a world-class marketing and creative team. This creative role sits at the intersection of influencer marketing and performance creative. You’ll source, manage, and develop creators who produce organic‑feeling UGC that drives real commercial outcomes. This is not a traditional relationship‑only influencer role. It’s about building a repeatable, scalable creator pipeline that fuels paid ads, social growth, and brand storytelling. What will I be doing? • Leading and scaling influencer management, onboarding and manage a consistent pipeline of influencers and UGC creators, • Proactively source new talent across social platforms aligned with an health and wellbeing‑focused audience, • Negotiate commercial terms, deliverables, and usage rights while managing budgets responsibly, • Build long‑term creator relationships while continuously testing new talent, • Develop clear, performance‑led creative briefs designed to drive conversion, • Oversee day‑to‑day creator communications (outreach, follow‑ups, content coordination)Track and assess creator performance, identifying partners to scale and underperformers to refine or replace, • Support the paid marketing team with a steady flow of fresh, authentic UGC, • Maintain an organic, relatable content tone As Influencer Manager, you will have strong experience in e‑commerce/DTC, ideally within health, beauty, or wellness working with influencers or UGC creators (brand or agency side). Naturally, you will have excellent negotiation skills, managing budgets and tracking performance metrics Your writing skills will be polished and you will be able to write structured, clear creative briefs to manage multiple creator relationships We are looking for a high‑ownership mindset to be part of this collaborative and passionate culture, working closely with a wider creative and marketing team. This role is 4 days per week in Central London with strong progression opportunities as the company scales. If you’re an experienced Influencer Manager with strong knowledge across ecommerce and health beauty, creating scalable, creative concepts apply for immediately consideration. To ensure that your application is reviewed quickly by the right Consultant, please apply directly via the LinkedIn advert. Due to the volume of response that we receive, we may not be able to respond individually to every applicant but will contact you within 5 working days if your application has been successful. Spotlight Recruitment is an Equal Opportunities Employer. Our focus is to ensure were inclusive every day, helping our clients to recruit and build organisations that reflect modern society and celebrate diversity in all its forms. We want our candidates to feel that they belong and can be their best, regardless of background, identity or culture and we especially welcome applications from under-represented groups. If you need any adjustments to support your application, such as information in alternative formats or special requirements for accessibility, please contact us and we’ll do everything we can to help. We are committed to supporting candidates who may need alternative arrangements. This information will be treated as confidential and used only for the purpose of determining any adjustments you may need for the interview process. We are required to verify that candidates and employees meet the eligibility criteria to reside and work in the location specified. Unfortunately, we cannot offer visa sponsorship for candidates requiring a work permit in this location. Are you looking for a different role? Spotlight Recruitment would love to support your search, you can join our community of over 140,000 followers to keep updated on our latest marketing, digital, design and communications roles and blogs.

About DEM Museums Founded on more than 35 years of expertise in technology and design, Dem Museums is a next generation experience ecosystem that brings cultural heritage together with multisensory storytelling technologies. As a global experience company headquartered in Türkiye, Dem Museums transforms historic structures and cultural assets into immersive, interactive and memorable experience spaces. Adopting an integrated approach that combines storytelling, audio-visual technology integration, spatial design and visitor management, Dem Museums manages all stages of its projects inhouse from thematic research and scriptwriting to audio-visual implementations and interactive content design. As the first private company in Türkiye to manage end to end visitor operations for museums, monuments, and historical sites, Dem Museums delivers experiences to more than 10 million visitors annually and carries this experiential expertise onto the global stage. The company has received more than 14 international awards for its projects, including the Hagia Sophia History and Experience Museum and the Ephesus Experience Museum. Expanding this expertise internationally, Dem Museums continues its global growth with a strategic vision aligned with Türkiye’s cultural export ambitions, with new projects planned to launch in London and Rome in 2026. Operations & Visitor Experience Associate The Operations & Visitor Experience Associate plays a key role in delivering an exceptional visitor experience across all operational areas of the experience. This unified role combines responsibilities across ticketing operations, entrance control, gallery hosting, audio guide support, queue management, and general visitor engagement. Staff members rotate between different operational zones based on daily needs. They ensure smooth visitor flow, provide accurate information, support accessibility needs, resolve visitor concerns, and maintain a safe and welcoming experience environment. Key Responsibilities • Deliver warm, professional, and welcoming service to all visitors., • Operate ticketing systems, check tickets, and manage queue flow., • Provide gallery hosting, visitor assistance, and exhibition information., • Support audio guide distribution, technical troubleshooting, and returns., • Coordinate visitor movement in queues, galleries (digital rooms, interactive areas), • Ensure visitor safety, report incidents, and follow experience procedures., • Assist with VIP visitors, school groups, tour operators, and accessibility needs., • Collaborate effectively with the operations team, supervisors and manager. Qualifications • Strong communication and customer service skills., • Professional, friendly, and approachable manners., • Ability to work in a fast-paced, visitor-focused environment., • Team player with willingness to rotate across multiple roles., • Reliable, punctual, and attentive to detail., • Comfortable standing for extended periods., • Basic IT literacy (ticketing systems, scanners, audio guide devices). Preferred Qualifications • Experience in museums, attractions, hospitality, or retail., • Multilingual skills (English plus another language preferred)., • Experience with crowd control or high-volume visitor operations., • Interest in culture, history, or museum environments. Compliance Requirements (UK Standards) • Right to work in the United Kingdom., • Basic DBS Check (criminal background screening)., • Health & Safety training and compliance., • Fire safety and emergency evacuation awareness., • GDPR and data protection awareness.

We are seeking an experienced User Researcher to help design and deliver user‑centred digital products and services that meet real user needs. You will play a key role in ensuring research and insight are at the heart of decision‑making, working closely with multidisciplinary teams to inform service design, policy, and delivery. This role is particularly suited to someone with experience working for public sector organisations, who understands governance, accessibility, and the need to design inclusive services at scale. Key Responsibilities • Plan, design, and conduct user research to support the end‑to‑end delivery of digital services, • Apply a range of qualitative and quantitative research methods (e.g. interviews, usability testing, surveys, ethnographic research), • Translate research insights into clear, actionable recommendations that influence design and delivery decisions, • Advocate for user needs while balancing organisational, policy, and technical constraints, • Collaborate closely with designers, product managers, developers, and stakeholders across multidisciplinary teams, • Ensure research activities align with public sector standards, ethics, accessibility, and data protection requirements, • Support continuous improvement by evaluating live services and iterating based on user feedback, • Clearly communicate research findings through reports, presentations, and workshops Essential Skills & Experience • Proven experience working as a User Researcher on digital products or services, • Experience working for public sector organisations (e.g. central government, local authorities, arm’s‑length bodies, NHS, or similar), • Strong understanding of user‑centred design principles and service design methodologies, • Experience working in agile delivery environments, • Ability to plan and run research independently, managing logistics and recruitment, • Confidence engaging with a wide range of users, including vulnerable or hard‑to‑reach groups, • Excellent communication and storytelling skills, with the ability to influence stakeholders About Us As part of the TCS Interactive network, you will be part of a 50-person design studio based in Old Street. TCS Interactive is a leader in the digital customer experience space. With a human‑first approach, we apply design, engineering, business strategy and subject matter expertise to deliver award‑winning iconic design and digital experiences for our customers. We pride ourselves in our ability to influence products at the highest level by delivering strategic ideas from inception to launch. We help our clients understand the context of their products, create a compelling vision for them and make these experiences a reality. We believe that together we’re stronger, that inspiration can come from anywhere and great ideas from anyone. The difference in our work comes from the diversity of perspectives, skills and backgrounds of our team.

Title: Learning & Development Manager Location: London- Hybrid Salary: £65,000 + benefits Tiger HR is delighted to be partnering with a leading global real estate advisory business in hiring an experienced Learning and Development Manager to join their growing team. This is a high-impact role where you’ll take ownership of designing and delivering learning and development initiatives that genuinely support business performance, capability, and growth across the UK and Europe. The Role You’ll be responsible for building and delivering practical, effective learning solutions that align with business priorities working closely with stakeholders to ensure development activity is relevant, targeted and makes a measurable difference. Key Responsibilities: • Supporting the development and evolution of the L&D strategy in line with business goals across the UK and Europe, • Partnering with HR Business Partners and senior leaders to identify capability gaps and provide tailored development solutions, • Acting as a trusted advisor to managers across the business on learning, development and talent planning, • Supporting key talent processes including performance management, development planning and succession, • Managing relationships with external learning providers to bring in fresh ideas and best practice, • Designing and delivering engaging learning programmes across leadership, technical and compliance areas (both face-to-face and digital), • Leading early careers development, including apprenticeship and graduate programmes, • Owning and delivering corporate induction across the UK and European business, • Coaching and mentoring managers to strengthen leadership capability, • Ensuring compliance training is effective, engaging and completed across the business, • Measuring the impact of learning interventions and using insights to continuously improve, • Leveraging learning technology and digital tools to enhance delivery and accessibility You will be: An experienced Talent Development or L&D professional with clear ownership of programmes and delivery, able to demonstrate exactly what you’ve implemented and the impact it’s had. You will have a strong track record of designing and delivering learning initiatives that drive tangible results, rather than simply supporting activity. You will be confident working with senior stakeholders, influencing decisions and building credibility across the business. A background in real estate, property or professional services would be advantageous, but isn’t essential. You will also bring experience of developing and running graduate or apprenticeship programmes, with a practical, hands-on approach and the ability to adapt your style to suit different audiences KH 168454

Senior UX Designer – Banking & Finance We are seeking a Senior UX Designer with deep expertise in user research and banking & financial services to design intuitive, compliant, and customer‑centric digital experiences. You will lead research-driven design initiatives across complex financial products, working closely with product managers, engineers, business stakeholders, and compliance teams. This role requires someone who can translate complex financial concepts into simple, usable, and accessible experiences, grounded in strong research insights and validated through data. Key Responsibilities UX Research & Strategy • Lead end-to-end UX research activities including:, • User interviews, contextual inquiries, diary studies, • Usability testing (moderated & unmoderated), • Surveys, heuristic evaluations, and accessibility audits, • Define and execute research strategies aligned with business and regulatory needs, • Synthesize qualitative and quantitative data into actionable insights, • Create personas, journey maps, service blueprints, and research reports UX Design & Delivery • Design intuitive and scalable user experiences for:, • Retail banking, digital payments, lending, wealth management, or corporate banking platforms, • Produce high‑quality UX artifacts:, • User flows, wireframes, prototypes, and annotated designs, • Ensure designs meet accessibility (WCAG) and security/compliance requirements, • Collaborate with UI designers to ensure visual consistency and usability Banking & Domain Expertise • Apply strong domain knowledge of:, • Banking products, financial workflows, risk & compliance considerations, • Regulatory constraints (e.g., KYC, AML, data privacy), • Work effectively with legal, compliance, and risk stakeholders, • Balance user needs with technical, regulatory, and business constraints Collaboration & Leadership • Partner closely with Product Managers to shape product vision and roadmap, • Collaborate with Engineering to ensure feasible and high-quality implementation, • Mentor junior designers and researchers, • Advocate for user‑centered and research‑led design culture across teams Required Skills & Experience UX & Research Skills • 8+ years of professional UX design experience, • Strong command of UX research methods and mixed‑method analysis, • Proven experience leading research in complex, enterprise or regulated environments, • Strong storytelling and insight communication skills Banking & Financial Services Experience • Hands‑on experience designing for:, • Digital banking platforms, FinTech applications, or financial data-heavy systems, • Understanding of financial user journeys, security patterns, and compliance needs Tools & Methods • Proficient in:, • Figma, Sketch, Adobe XD (or equivalent), • Prototyping tools (Figma, Axure, Framer, etc.), • Research and testing tools (UserTesting, Maze, Optimal Workshop, etc.), • Familiarity with design systems and component libraries Soft Skills • Strong stakeholder management and facilitation skills, • Ability to influence decisions using research evidence, • Clear communicator, confident presenter, and collaborative team player About Us As part of the TCS Interactive network, you will be part of a 50-person design studio based in Old Street. TCS Interactive is a leader in the digital customer experience space. With a human‑first approach, we apply design, engineering, business strategy and subject matter expertise to deliver award‑winning iconic design and digital experiences for our customers. We pride ourselves in our ability to influence products at the highest level by delivering strategic ideas from inception to launch. We help our clients understand the context of their products, create a compelling vision for them and make these experiences a reality. We believe that together we’re stronger, that inspiration can come from anywhere and great ideas from anyone. The difference in our work comes from the diversity of perspectives, skills and backgrounds of our team.