General Manager
hace 2 días
Liverpool
ABOUT US Andréa Kọsta is a contemporary luxury menswear brand founded in Liverpool by Andrea and Konstantinos — two individuals united by a shared love of fine tailoring, distinct personal style, and a deep Mediterranean heritage that runs through the soul of the brand. Their story began in 2013 when the two met while working together in luxury fashion. Two years later, with a mutual vision to create a modern menswear brand that honoured traditional craftsmanship while offering a fresh perspective, they set about building something distinctive. In 2017, Andréa Kọsta was born — originally known as Sarto Luxury Tailoring — from a fourth-floor showroom on Liverpool's Victoria Street, specialising in made-to-measure and made-to-order menswear for those seeking a truly personalised fit. From those early roots the brand has grown steadily, earning a loyal following both within the city and beyond. In 2020, a landmark move to Duke Street cemented its position in Liverpool's fashion landscape, attracting local and international clientele seeking an uncompromising luxury experience. In 2024, the brand unveiled a beautifully revitalised space under its founders' name, expanding into a curated ready-to-wear collection alongside its renowned bespoke services. Today, Andréa Kọsta offers made-to-measure suits, jackets, shirts, trousers, overcoats, made-to-order knitwear and footwear, a growing ready-to-wear line, and a carefully selected range of accessories — all underpinned by an unwavering commitment to quality, craft, and client. With an international boutique now open in Kifisia, Athens, and ambitious plans for further expansion across the UK, this is a brand on the move. The founders are focused on taking Andréa Kọsta to the next level — and this role is central to that ambition. THE ROLE This is a pivotal appointment at one of the most exciting moments in Andréa Kọsta's journey. With the founders looking to focus their energy on strategic growth, they are seeking a General Manager to own the day-to-day running of the Liverpool flagship — becoming the heartbeat of the business on the ground. More than an operational role, this is an opportunity to shape the future of a brand with genuine momentum. A significant part of this remit will involve taking a lead role in evaluating and driving the opening of a potential new location in Manchester. You will be the commercial and cultural leader of the store — setting the tone, inspiring the team, championing the client, and delivering results. You'll work in close partnership with the founders, with real autonomy and genuine influence over the direction of the business. If you're a self-starter who thrives in an entrepreneurial environment, leads with integrity, and is energised by growth and accountability, this could be the role that defines the next chapter of your career. KEY RESPONSIBILITIES Leadership & People –\tLead, coach and inspire the store team to consistently deliver exceptional performance and service –\tBuild and sustain a high-performance, client-first culture that reflects brand values –\tRecruit, develop and retain outstanding people — creating a team that takes pride in what they do –\tAct as the most senior brand ambassador in the building, setting standards through your own actions Commercial Performance –\tTake full ownership of store P&L — driving sales, managing costs and delivering profitability –\tIdentify commercial opportunities and act on them with pace and confidence –\tBuild strategies to grow revenue, improve conversion, increase average transaction value and strengthen client retention –\tMonitor performance data and translate insights into decisive action Client Experience –\tEnsure a best-in-class luxury experience at every client touchpoint, from first contact to final fitting –\tBuild personal, lasting relationships with key clients — becoming a trusted advisor to the brand's most loyal customers –\tChampion a culture of personalised service where every client feels genuinely valued Operations & Standards –\tOversee smooth daily operations across the Liverpool boutique –\tMaintain exemplary standards in tailoring delivery, made-to-measure service, stock management and visual presentation –\tEnsure operational processes are efficient, consistent and in keeping with the brand's premium positioning Expansion & Growth –\tPlay a central role in planning and executing the launch of a potential Manchester location –\tWork closely with the founders to contribute to broader strategic decisions and growth initiatives –\tBring an entrepreneurial approach to identifying new ways to grow the brand's reach and reputation Marketing & Brand –\tSupport the execution of marketing campaigns and in-store activations –\tLeverage digital and social channels to build brand awareness and strengthen client engagement –\tContribute to an integrated omni-channel approach, ensuring a seamless experience online and in-store WHAT WE ARE LOOKING FOR We’re looking for a values-led luxury retail leader who thrives in a fast-moving, entrepreneurial environment and leads through exceptional client experience, premium standards and people development. You will bring: –\tProven commercial leadership within luxury retail, fashion, tailoring or a closely related sector –\tHands-on experience with made-to-measure services — highly desirable; a genuine understanding of tailoring craft is a real advantage –\tDemonstrated P&L accountability with a track record of delivering against commercial targets –\tExceptional customer service skills and a natural ability to build genuine client relationships –\tStrong commercial instincts — you can see opportunities others miss and act on them with confidence –\tExperience supporting or leading marketing campaigns, with an appreciation of how brand activity drives business –\tA deep and genuine passion for menswear and luxury fashion –\tFamiliarity with omni-channel retail environments — desirable, not essential WHAT WE OFFER –\tCompetitive salary commensurate with experience –\tPerformance-based bonus structure (monthly and individual) –\tStaff discount –\tSeasonal uniform provided –\tPension scheme –\tWellbeing support and a people-first working culture –\tStrong development opportunities and a genuine path into senior leadership as the brand grows –\tReal autonomy and direct access to the founders — your voice and decisions genuinely shape the brand –\tThe opportunity to play a central role in an exciting period of UK expansion, including a potential Manchester opening PERSONAL QUALITIES –\tProactive and action-oriented — you make things happen rather than waiting to be told –\tA genuine self-starter with an entrepreneurial mindset; you operate like it’s your own business –\tOwnership and integrity — you take responsibility, act early, and build trust through consistent actions –\tA commitment to inclusive leadership — building engagement, developing others and creating an environment where people feel respected and supported –\tNaturally relationship-driven — you build lasting personal connections with clients and colleagues alike –\tGenuinely passionate about luxury fashion and excited by where the industry is heading –\tDigitally engaged, with an active personal online presence and an appreciation for the role of personal branding in luxury –\tAmbitious and motivated to grow — this role offers a clear path into broader leadership and the opportunity to shape a brand’s future