Promise Recruitment is proud to be recruiting on behalf of one of our longstanding clients — a family-run domiciliary care agency with over 30 years of experience supporting families across the UK. With offices in London and Manchester, our client provides compassionate, high-quality health and social care services in a wide variety of settings, including: Complex & post-operative care Pediatric & IV medication support Mental health & respite care Dementia & post-stroke care Palliative & domiciliary care Rooted in a commitment to truly personalized care, they serve communities through both in-home support and community inpatient services — transforming the lives of seniors, children, and their families. The Role: HR Advisor We are seeking a proactive, experienced HR Advisor to join their dedicated team. You’ll be the first point of contact for HR-related matters, providing expert advice, supporting compliance, and playing a key role in recruiting and developing an outstanding care team. Key Responsibilities Provide expert HR guidance on employee relations, performance, conduct, and absence management Support recruitment, onboarding, and vetting of care staff, ensuring compliance with CQC and right-to-work legislation Maintain accurate staff records, contracts, DBS checks, and training compliance Assist with investigations, disciplinaries, and grievance procedures Review and maintain HR policies, procedures, and employee handbook Coordinate performance review processes and appraisals Generate regular HR reports for senior management Support employee engagement, retention, and wellbeing initiatives Ensure HR processes are compliant with GDPR and safeguarding standards
Are you a compassionate individual with a heart for helping others? Mercury Care Services LTD is a Care Provider in Sutton, Greater London. We are agile, customer-centric, and our goal is to Provide quality care to all clients. Our work environment includes: - Professional positive work culture - Person-centred care - Growth opportunities We are seeking a Field Supervisor to oversee and manage our team in the Health and Social industry. The ideal candidate will have experience in working in Care and understand CQC regulations. Responsibilities: - Supervise and lead a team of Care workers to ensure efficient operations - Monitor quality of care and compliance with regulations and policies - Provide guidance and support to Care workers - Coordinate and conduct spot check observations in the field - Provide shadowing training for new employees - Provide weekly reports - Handle client queries and complaints effectively - Maintain PPE inventory levels and order supplies as needed. Qualifications: - Previous experience in a supervisory role within the health and social care industry - Strong knowledge of CQC guidance and regulations - Excellent leadership and team management skills- Ability to work well under pressure in a fast-paced environment - Good communication skills to interact with staff and customers effectively - Flexibility to work varied shifts as required If you are passionate about the health and social care industry, have a flair for leadership, and enjoy working in a dynamic environment, we invite you to apply for the position of Field Supervisor with us. Join our team and contribute to delivering quality service. Please note we are unable to provide Sponsorship for this role and is open to UK residents only.