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SALARY: Starting from £24,028.80 pa dependent on experience LOCATION: Milton Keynes HYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office however flexibility is expected to meet the needs of the business and the role. HOURS / CONTRACT TYPE: Full Time Permanent, 35 hours per week CLOSING DATE: 08/01/2026 We reserve the right to close the advert earlier If we receive a high volume of applications. We’re looking for a Retail Support Advisor to provide exceptional support to our Retail, RCH, and Broker Sales teams, ensuring a seamless customer journey and contributing to the growth of our portfolio. This high-impact role will be instrumental in delivering service excellence and supporting sales growth by building strong relationships with brokers, retailers, and internal teams. What You’ll Be Doing • Act as the key link between Dealers, Brokers, VWFS UK Sales field teams, and internal departments to ensure smooth workflows and timely query resolution., • Use Salesforce to manage queries, allocate tasks, track progress, and ensure service levels are met., • Take inbound calls from Dealers and Brokers to support their queries and manage effectively., • Running bespoke reports to keep systems updated with accurate information., • Maintaining our Point of Sale and Stock Management systems to enable self-service and improve efficiency., • Providing proactive support to external Sales Teams to drive growth., • Handling a variety of administrative tasks to keep operations running smoothly., • High level of customer service and ability to work on your own initiative., • Strong communication skills, both written and verbal., • Excellent attention to detail and ability to manage multiple priorities., • Skilled at learning new systems and processes; confident with MS Office.

Transformation Content Specialist – 12 month FTC We are easyJet – a FTSE-100 listed, £multi-billion low-cost airline that serves tens of millions of customers every single year. If you’re reading this, you have probably already been an easyJet customer, and you’ll know that there is no more iconic (or Orange!) travel brand in Europe. We fly more than 1,207 routes, connecting 38 countries across Europe, and employ more than 18,000 colleagues. We’re on a mission to make low-cost travel easy – and whatever your role here, you’ll connect millions of people to what they love using Europe’s best airline network, great value fares, and friendly service. What makes us easyJet? Our Promise Behaviours – we are Safe, Bold, Welcoming and Challenging. Four Behaviours. One Spirit. One easyJet. Job Purpose Join us at the heart of easyJet’s transformation journey as a creative visual storyteller. This role is all about bringing bold ideas to life through videos, graphics, animations, presentations, and immersive experiences that don’t just inform, but inspire and energise our people at all levels to embrace new ways of working and understand our future technology and data ambitions. You’ll collaborate closely with easyJet’s tech, data, and change leaders, partnering across multiple initiatives to deliver content for audiences across the airline that turns complex ideas into compelling narratives. This is a hands-on, people-focused role where creativity meets impact - giving colleagues the tools, insights, and confidence to think differently and drive meaningful change. Key Responsibilities: Content Leadership and Innovation • Leads creation of transformation content (presentations, animations, videos, events, podcasts, infographics)., • Develops training materials in collaboration with product, tech, data, and L&D teams., • Ensures content aligns with brand guidelines and simplifies complex topics., • Leverages new technologies and trends to enhance engagement. Communications Planning and Execution • Consults with stakeholders to create actionable content for diverse audiences., • Develops communication strategies aligned with business objectives., • Uses colleague research to inform content design., • Seeks synergies across change programmes. Stakeholder Management and Collaboration • Builds strong relationships with senior stakeholders across business units., • Gathers insights for relevant, accurate content., • Collaborates with internal and external teams for cohesive communications. Key Skills & Experience: • Proven experience in cutting edge content creation, preferably in internal communications or corporate environments., • Knowledge of emerging technologies and communication trends to enhance engagement and message retention., • Knowledge of change management methodologies (e.g. Prosci/APMG) - Desirable, • Strong writing, editing, and proofreading skills., • Proficiency in multimedia content creation tools, such as Adobe Creative Suite, Canva, or similar software., • Knowledge of video editing and production techniques., • Understanding of corporate culture and ability to tailor messages to diverse employee groups., • Strong interpersonal skills and ability to collaborate effectively with cross-functional teams., • Familiarity with internal communication platforms and tools., • Creative mindset and ability to think innovatively to convey messages effectively, • Resilient and able to work under pressure, skilled at handling complexity, ambiguity and uncertainty. How to Apply: If you are a self-starter who can identify opportunities to drive greater success for the team and have a track record of building strong relationships with internal stakeholders, we would love to hear from you. Apply now to join our dynamic team! What you’ll get in return: At easyJet, we pride ourselves on a vibrant and inclusive workplace culture that supports and rewards innovation and excellence. We offer: • Competitive base salary, • 20% bonus potential., • 25 days holiday, pension scheme, life assurance, and a flexible benefits package., • Discounted staff travel scheme for friends and family, • Annual credit for discount on easyJet holidays, • ‘Work Away’ scheme, allowing you to work abroad for 30 days a year, • Electric vehicle lease salary sacrifice scheme Location & Hours of Work We operate a hybrid working policy of 40%-60% of the month spent with colleagues. We look forward to your application and the possibility of you flying high with our team! Application Process: Interested candidates should apply through our careers portal. Reasonable Adjustments: At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at . We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation

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