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Seasonal Customer Advisor – Fixed Term Location: Nottingham Contract: Temporary / Fixed Term until 31 December 2026 Start Date: Immediate Hours: 25–37.5 hours per week Pay: £13.16 per hour We are currently recruiting for Seasonal Customer Advisors to join a busy customer service team based in Nottingham, on a fixed-term contract until 31 December 2026, with the possibility of an extension. This is an excellent opportunity for someone who enjoys helping people, has great communication skills and is confident working in a fast-paced environment. The RoleAs a Customer Advisor, you will support customers across a variety of channels including telephone, email, live chat, WhatsApp and social media. You’ll deal with a wide range of customer queries, providing friendly, professional and effective solutions while ensuring every customer receives a positive experience. During busy periods, you may handle 80+ calls per day, alongside digital customer enquiries. Key Responsibilities Respond to customer enquiries by phone and digital channels Provide friendly, professional and empathetic customer service Listen to customers and understand their individual needs Resolve queries efficiently and take ownership through to completion Handle customer information securely and confidentially Manage challenging conversations professionally Work towards agreed KPIs and performance targets Keep up to date with processes, products and systems Escalate complex or sensitive queries where required Work positively as part of a busy team Hours & Shift PatternThe role is available for 25–37.5 hours per week. The operation is open: Monday–Friday: 8:30am–6:30pm Saturday: 8:45am–5:00pm Sunday: 10:00am–5:00pm The shift pattern operates on a 4-week rotation, with two full weekends off within each 4-week period. For example: Week 1: 44 hours across 6 days Week 2: 31 hours across 4 days Part-time applicants must be available to work a minimum of 25 hours per week and be able to work weekends. TrainingFull training is provided, so previous customer service experience is not essential. Please note that your first week of training will be full-time, regardless of whether you are applying for a part-time or full-time position. You will then receive ongoing support as you begin handling customer enquiries independently. About YouWe’re looking for people who have: Excellent communication skills, both written and verbal A friendly, empathetic and customer-focused approach Strong attention to detail Good computer skills and the ability to learn new systems quickly The ability to multitask across different systems and channels A calm and professional approach when dealing with challenging situations Good problem-solving skills and sound judgement A positive attitude and willingness to learn Previous customer service, retail, healthcare or contact centre experience is advantageous but not essential. Important InformationThis is an office-based position in Nottingham, with no hybrid working available. You must therefore be able to reliably commute to the office for all scheduled shifts, including weekends. Contract runs until 31 December 2026, with the possibility of extension. If you’re friendly, confident and enjoy helping people, we’d love to hear from you

Customer Experience Agent Nottingham, Clifton £27,893 - £31,934 per annum Ready to be the voice of NCHA and make a real difference for our customers every day? At NCHA, our purpose is simple: More homes, great services and better lives. Behind every repair, tenancy query, or housing service request is a customer looking for support, reassurance and a positive outcome. As a Customer Experience Agent, you'll be at the heart of that journey, helping customers access the services they need and delivering excellent experiences from the very first contact. This is an exciting opportunity to join our Housing & Property Services Customer Experience team in a varied and rewarding role where no two days are the same. Whether you're resolving a repair issue, supporting a vulnerable customer, or helping someone navigate our self-service options, you'll play a key role in delivering the outstanding service our customers deserve. What you'll be doing As a Customer Experience Agent, you'll: Be the first point of contact for customers across telephone, email, live chat and other contact channels. Deliver outstanding customer experiences and aim for first-contact resolution wherever possible. Diagnose repair issues accurately and arrange appointments to ensure value for money and reduce repeat visits. Support customers with a wide range of housing and property-related enquiries. Identify customer needs, including vulnerability and risk factors, to ensure the right support is provided. Promote and coach customers on using NCHA's self-service channels. Work closely with colleagues and contractors to resolve customer queries efficiently. Maintain accurate customer records and update NCHA systems. Help identify opportunities to improve customer journeys and service delivery. Why join NCHA? At NCHA, you'll be part of an organisation that genuinely cares about its customers, communities and colleagues. We invest in our people through training, coaching and development opportunities, helping you build your skills and progress your career. You'll join a supportive team that lives our CLEAR values: Caring, Learning, Enthusiastic, Accountable and Resilient. What you'll bring We're looking for someone who enjoys helping people and thrives in a fast-paced customer-focused environment. You'll have: Experience working in a busy contact centre environment. A track record of delivering excellent customer service and resolving enquiries at the first point of contact. Strong communication skills with the ability to use tact, diplomacy and conflict resolution techniques to de-escalate challenging situations. Good problem-solving skills and sound judgement. Strong attention to detail and administrative skills. Confidence using IT systems, including Microsoft Outlook, Word and Excel. A passion for helping customers and achieving positive outcomes. Working arrangements This role is 35 hours per week, Monday to Friday, 9:00am - 5:00pm. On a hybrid basis with a mix of home and office-based working. Interested? If you're passionate about delivering outstanding customer service and want to make a difference to the lives of our customers every day, we'd love to hear from you. Apply today and become part of the team helping us deliver more homes, great services and better lives. Please note: we do not offer visa sponsorship

Customer Service Executive Location: Nottingham City Centre Salary: £26,915.20 per annum and yearly bonus (Bonus linked to company performance and functional KPI's) Contract: Full-time, 40 hours per week (5 days out of 7, including weekends on a rota basis) Are you a passionate, customer-focused professional with outstanding communication skills and a positive, can-do attitude? If so, we’d love to hear from you! We’re on the lookout for a Customer Service Executive to join our vibrant and friendly team at our Nottingham based Buzz Hub. This is a fantastic opportunity to be part of a fast paced, supportive environment where your voice truly matters. What You’ll Get in Return Yearly Bonus, linked to company performacne and KPI's (email address removed) – 24/7 access to GPs, mental health support, and more for you and your family Thrive App – NHS approved mental wellbeing support Buzz Brights Apprenticeships & Buzz Learning – access to 100s of online courses Buzz Brilliance Awards – employee recognition scheme 5 weeks annual leave plus public holidays (pro-rated for part-time roles) Holiday Buy Scheme – purchase an extra week of holiday (eligibility applies) 50% staff discount on bingo tickets, food, and soft drinks Refer a Friend Scheme (for Support Centre and Retail Management roles) Life Assurance & Pension Scheme Access to trained Mental Health Advocates What You’ll Bring to the Team A warm, approachable personality and a genuine passion for helping people Excellent verbal and written communication skills The ability to stay calm under pressure and handle a variety of customer queries with professionalism Strong PC and tech skills – you’ll be using multiple systems daily A flexible, team-oriented mindset and a drive to meet both personal and team targets What You’ll Be Doing Responding to customer enquiries via phone, email, live chat, and social media Handling queries from both our online and land-based customers Understanding and applying our promotions, policies, and procedures to resolve customer issues effectively Making outbound calls and emails for customer satisfaction surveys and review requests Supporting our Safer Gambling initiatives and escalating cases when needed Taking ownership of complaints and working towards the best outcomes for our customers Providing feedback and insights to help improve the customer journey Maintaining high standards in all written and verbal communications What We’re Looking For 2+ years’ experience in a face-to-face customer service role Experience in a call centre or customer service office environment A background in the bingo or gaming industry is a plus Strong organisational skills and attention to detail A natural rapport-builder who thrives in a fast-paced setting Join Us! If you're ready to bring your energy, empathy, and enthusiasm to a role where you can truly make a difference, apply now and become part of Buzz Bingo. #BB1

Customer Service Advisor Fixed Term Contract Nottingham £13.15 per hour 37.5 hours per week Includes working two weekends in four Office based Looking for a busy Customer Service role where no two days are the same? We’re recruiting for a fantastic Customer Service Advisor opportunity with a well-established organisation in the Nottingham area. If you enjoy helping people, solving problems and providing great customer service, this could be a brilliant opportunity for you! This is a full-time, fixed-term position starting ASAP until 31 December 2026, with the possibility of an extension. Customer Service Advisor - the role As a Customer Service Advisor, you’ll be the first point of contact for customers, helping with a wide range of queries and making sure every interaction is handled positively and professionally. You’ll speak to customers across telephone, email, WhatsApp, live chat and social media, so there’s plenty of variety in the role. During busy periods, you’ll handle a high volume of calls alongside digital enquiries, so you’ll need to be comfortable working at pace while still providing a great customer experience. What you'll be doing As a Customer Service Advisor, your main responsibilities will include: • Providing friendly and professional customer service across telephone and digital channels • Listening carefully to understand customer needs and providing clear solutions • Taking ownership of queries and working towards a positive resolution • Handling challenging conversations calmly and confidently • Working across multiple computer systems while keeping customer information accurate • Working towards agreed performance targets while maintaining high customer service standards What makes a great Customer Service Advisor? We’re looking for a Customer Service Advisor who is naturally empathetic, calm and confident when speaking to customers. You’ll need: • A confident and clear communicator • Naturally empathetic and customer focused • Comfortable working in a busy, high-volume environment • A good problem solver who can use their own judgement • Confident using computers and learning new systems • Calm, positive and professional when dealing with customers Previous experience in customer service, retail, healthcare or another customer-facing environment would be great, but it’s not essential if you have the right approach and communication skills. Training and support You’ll receive structured training and plenty of support when you start. Your training will give you the opportunity to learn the systems, processes and customer service approach before gradually taking on more responsibility, so you’ll have the support you need as you settle into the role. Working hours This Customer Service Advisor role is based in Nottingham and is fully office based, with no option for hybrid or remote working. You’ll work 37.5 hours per week, with shifts covering: Monday to Friday: 8:30am - 6:30pm Saturday: 8:45am - 5:00pm Sunday: 10:00am - 5:00pm Flexibility is essential, as you’ll work two full weekends in every four-week rotation, with time off during the week and two full weekends off. Please note: Due to the busy nature of the role, annual leave cannot be authorised during the Black Friday period, so applicants will need to be available to work during this particularly busy time. Customer Service Advisor - what's on offer? • £13.15 per hour • 37.5 hours per week • Fixed-term contract until 31 December 2026 • Potential for the contract to be extended • Structured training and ongoing support • Generous employee discounts • Pension scheme • Flexible benefits including discounted gym membership, life assurance and activity passes • Access to free, 24/7 counselling and wellbeing support If you’re an experienced Customer Service Advisor who enjoys helping people and is looking for a busy, varied role, we’d love to hear from you! Apply today to find out more about this Customer Service Advisor opportunity

Provide comprehensive customer support to Polish-speaking clients via various channels including telephone, email, and chat. Efficiently resolve customer issues and complaints, thus ensuring a high level of customer satisfaction. Mercier Consultancy MD is pleased to announce an opportunity for a Pol

Deliver outstanding customer support to Japanese-speaking clients through various communication channels, including phone, email, and live chat.

Senior Property Services Advisor Location: Beeston, Midlands NG9 Pay Rate: £16.30 per hour PAYE Contract: Temporary, 6 months Start Date: 5th October 2026 to April 2027 Hours: 37.5 hours per week Monday to Friday DBS Required: No We are looking for experienced and customer-focused Senior Property Services Advisors to join a busy Property Desk team. As the first point of contact for residents, contractors and colleagues, you will handle a wide range of property maintenance and repair enquiries via telephone, email, online chat and face-to-face contact. This role is ideal for someone with housing, property maintenance or repairs experience who can provide excellent customer service while accurately diagnosing repairs and raising works orders. You will play a key role in ensuring repairs are completed efficiently, delivering a positive customer experience from first contact through to resolution. • Act as the main point of contact for residents reporting repairs and maintenance issues., • Accurately diagnose repair requests and raise works orders for contractors., • Provide professional advice and guidance on property maintenance matters., • Respond to urgent and emergency repair enquiries quickly and effectively., • Liaise with contractors, delivery partners and internal teams to ensure repairs are completed within agreed timescales., • Manage customer enquiries, complaints and escalations, ensuring they are appropriately recorded and resolved., • Support customers visiting reception with property-related queries., • Record and maintain accurate information across property management systems., • Handle communications from external agencies including local authorities, emergency services and healthcare professionals where required., • Contribute to service improvements by providing feedback and identifying trends., • Previous experience handling repairs or maintenance enquiries within housing, property or related sectors., • Strong customer service and communication skills, with the ability to deal confidently with difficult situations., • Ability to diagnose repairs and instruct contractors appropriately., • Excellent organisational skills with strong attention to detail., • Comfortable working in a fast-paced environment and managing changing priorities., • Good IT skills, including experience using databases, CRM systems and Microsoft Office applications., • Experience within social housing or property maintenance is desirable., • GCSE Maths and English (or equivalent) preferred. #J-18808-Ljbffr

Boots Group is seeking a CX Advisor in Nottingham for a fixed-term role starting in October 2026. The position is part-time (25+ hours) with weekend availability, pays £25,652.88 per year, and includes structured training to support customer conversations across multiple channels. You will handle inquiries via phone, email, WhatsApp, live chat and social media, delivering empathetic, clear solutions while meeting performance targets and protecting customer data according to GDPR and PCI #J-18808-Ljbffr

Have the right to work in the UK (and documents to support this).

Have the right to work in the UK (and documents to support this).

Have the right to work in the UK (and documents to support this).

Have the right to work in the UK (and documents to support this).

Have the right to work in the UK (and documents to support this).