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We are seeking a Customer Support Specialist (Mandarin Speaker) to deliver responsive and professional support to clients across global markets. Provide support to Chinese-speaking clients across UK and Canada coverage hours. Comfortable supporting clients across live chat, email, and phone.

Provide top-quality customer service to Dutch/Flemish speaking customers via phone, email, and chat. In this role, you will provide exceptional customer support, assisting Dutch and Flemish speaking customers with their inquiries, bookings, and issues related to Booking. Mercier Consultancy MD is ex

Teleperformance in Bristol is seeking a customer service specialist to handle online subscription enquiries, account management and multi-channel support. This role requires strong communication and problem-solving skills to deliver exceptional service across phone, chat and email. You will join a busy, customer‑facing team, with two weeks of classroom training followed by hands-on live calls and ongoing coaching. Onsite role with 37.5 hours per week. #J-18808-Ljbffr

Teleperformance in Bristol is seeking a Customer Service Specialist for an onsite role at Spectrum House. You will handle online subscription enquiries, account management, and provide multi-channel support via phone, live chat, and email. The role requires strong communication, problem-solving skills, and a customer-focused approach. Training is provided, with a 37.5-hour work week across shifts from 8am to 10pm. #J-18808-Ljbffr

3 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. This range is provided by LivGreen - Retrofit Specialists. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Direct message the job poster from LivGreen - Retrofit Specialists Location: North Bristol – Office-based (with flexibility for occasional site visits) Working Hours: Monday–Friday, 8:00am–5:00pm Salary/Package: £30,000–£35,000 per annum (dependent on experience) Employment Type: Full-time, Permanent About LivGreen: At LivGreen, we’re passionate about creating sustainable, energy-efficient solutions that drive meaningful change. We specialise in high-quality retrofit works for Housing Associations and Local Authorities across the UK, helping homes become warmer, greener, and more cost-efficient. We’re a dynamic and growing company, backed by strong financial support and driven by a high-performance team. Our approach is collaborative, practical, and people-focused, combining technical expertise with real-world impact. Our Values: • Day One Mindset: We think fast, move with purpose, and put clients first., • Extreme Ownership: We take full responsibility and are accountable for the quality of our work., • Right from the Start: We deliver to the highest standards, always. Why Join LivGreen? • 22 days annual leave + bank holidays (increases with long service), • Cycle to Work scheme and free onsite parking, • Tech and Holiday Buy-back schemes, • Career development support and industry training, • Join a company that’s genuinely making homes and communities better Position Overview: We’re looking for a Retrofit Designer to join our team and play a key role in developing whole-house retrofit solutions in line with PAS 2035 standards. Working closely with Retrofit Coordinators, Assessors, and Project Managers, you’ll be responsible for producing design specifications that drive energy efficiency and carbon reduction in domestic properties. This is a fantastic opportunity for someone with a strong understanding of building physics and retrofit principles who is eager to work on meaningful projects that create lasting change. Responsibilities: • Produce high-quality retrofit design plans in accordance with PAS 2035, PAS 2030 and TrustMark requirements, • Review assessment reports and recommend appropriate energy efficiency measures, • Create technical specifications, U-value calculations, and design drawings for installation teams, • Collaborate with Retrofit Coordinators to develop accurate and deliverable plans for each project, • Liaise with internal delivery teams and external contractors to ensure design intent is maintained, • Ensure compliance with building regulations, funding requirements, and best practices, • Contribute to continuous improvement of design templates, processes, and delivery models, • Stay up to date with developments in retrofit technologies, materials, and design standards Requirements: • Experience in retrofit design, architecture, surveying, or similar technical field, • Good understanding of PAS 2035 and whole-house retrofit principles, • Relevant qualifications (e.g., Level 5 Retrofit Designer or working towards it), • Proficiency in design tools (e.g., SketchUp, AutoCAD, or similar), • Knowledge of building physics, insulation types, ventilation strategies, and moisture risk, • Strong attention to detail and accuracy in technical documentation, • Excellent communication skills and ability to work collaboratively, • A practical mindset with the ability to problem-solve on real-world sites To Apply: Please apply below or email for more information or to arrange a confidential chat. LivGreen Ltd values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics under the Equality Act 2010. We welcome applications from all sections of society and are happy to discuss reasonable adjustments to support your application. • Associate, • Full-time, • Design, • Construction Referrals increase your chances of interviewing at LivGreen - Retrofit Specialists by 2x Get notified about new Architect jobs in City Of Bristol, England, United Kingdom. Bristol, England, United Kingdom 1 week ago City Of Bristol, England, United Kingdom 2 weeks ago City Of Bristol, England, United Kingdom 1 week ago Bristol, England, United Kingdom 2 weeks ago Bristol, England, United Kingdom 1 month ago Bristol, England, United Kingdom 4 weeks ago City Of Bristol, England, United Kingdom 1 week ago City Of Bristol, England, United Kingdom 3 weeks ago Bristol, England, United Kingdom 3 weeks ago Bristol, England, United Kingdom 4 weeks ago Bristol, England, United Kingdom 1 month ago City Of Bristol, England, United Kingdom 1 week ago Bristol, England, United Kingdom 1 month ago Bristol, England, United Kingdom 5 days ago Bristol, England, United Kingdom 2 weeks ago City Of Bristol, England, United Kingdom 2 days ago City Of Bristol, England, United Kingdom 10 hours ago Bristol, England, United Kingdom 1 week ago Bristol, England, United Kingdom 2 weeks ago Bristol, England, United Kingdom 2 days ago Bristol, England, United Kingdom 1 month ago Bristol, England, United Kingdom 3 weeks ago City Of Bristol, England, United Kingdom 2 days ago Bristol, England, United Kingdom 3 weeks ago Bristol, England, United Kingdom 5 days ago Bristol, England, United Kingdom 1 month ago Bristol, England, United Kingdom 3 weeks ago Bristol, England, United Kingdom 1 week ago Bristol, England, United Kingdom 1 month ago Bristol, England, United Kingdom 4 days ago Bristol, England, United Kingdom 3 weeks ago Bristol, England, United Kingdom 1 month ago Bristol, England, United Kingdom 2 weeks ago City Of Bristol, England, United Kingdom £90,000.00-£100,000.00 2 weeks ago Bristol, England, United Kingdom 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

• Start Date: 05/10/2026, • Salary: £26,227 PA, • Site: Spectrum House, Central Bristol - this is an onsite role only, no work at home option available, • Shifts: 37.5 hours per week (shifts will be set between 8am-10pm Monday to Sunday, • Training Duration: 2 weeks Could this be the opportunity you have been waiting for? • Would you love to be part of an energetic and compassionate team that plays a key role in supporting one of the world’s most trusted international newspapers?, • Do you have a passion for delivering exceptional customer service and creating meaningful experiences for customers? As we say, our callers want to talk to people with personality. People who will listen, understand and ask the right questions to find the best solutions!, • Can you use your great communication skills to provide top-tier customer service through phone, live chat and email?, • Are you customer focused with a proactive and self-motivated approach to how you work?, • Do you have good technological skills (both on PCs and in using mobile applications? Values we look for you to have: • Process Excellence, • Collaboration, • Communication, • Emotional Intelligence, • Open-Mindedness, • Critical Thinking, • Solution Orientation, • Entrepreneurship If you are thinking this sounds like you and you are answering YES to our questions... then you could be our next customer service superstar! Who are we at Teleperformance and what do we do? We are a global outsourcing customer management company with over 300,000 colleagues around the world in over 80 countries. Here in the UK, we have 19 sites, and over 7000 staff. We have a reputation for our hard work, impressive results, and an incredible work environment, what’s not to love? We interact with customers on behalf of our clients, helping to solve their queries.We make it our mission to look after customers in the way they need. We offer a multi-channel approach, meaning we support in various ways, such as telephone, email, and web chat, through to white mail and social media interactions. We invest in our teams and provide some fantastic opportunities for progression.If you want to develop yourself and expand your career, our award-winning training programmes and exceptional training teams are on hand to help to make this happen. Job Overview As a member of our expanding team here at Teleperformance, you will have the opportunity to take on a variety of responsibilities within your role; such as: • You will be the first point of contact to assist customers with their online subscription enquiries and account management., • You will play a key role in providing information and support to a global customer base and creating a unique customer experience through inbound calling line, webchat and responding to emails. S till interested…Great News!! Well here is what a typical day In the office will look like.. • You will start your day signing into your systems, making sure you are ready for the day ahead., • You will engage with a variety of customers who have questions regarding their online subscription., • You will troubleshoot/problem solve, and through effective questioning and active listening look to resolve issues such as subscriptions, payments and online accounts-This could mean tweaking a package slightly or perhaps a complete overhaul, but either way you will work closely with your customer to agree on something suitable., • Working in a fast-paced targeted environment you will strive to achieve, always looking to maximise opportunities, on your “A” game at all times., • With an hour of rest time (made up of 30 minutes for lunch and 2 x 15 minute breaks) you will always have time to catch up with friends, get something to eat in the town centre, or perhaps grab some fresh air and go for a walk. The start of your journey with Teleperformance You get two weeks classroom-based training (paid of course) followed by two further weeks in our graduation bay. This is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don’t worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help. What’s in it for you- PERKS PERKS PERKS! • Perks at Work - Savings Discounts / Free Online Classes, • Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice, • Critical Illness - up to £10,000, • Cycle to Work Scheme, • Eyecare support voucher, • Holiday Purchase Scheme, • Length of Service Awards, • Workplace Pension, • Monthly Inspire Awards - For the best of the best, • Refer-A-Friend earns up to £1,200 for you, • Monthly Wellbeing Webinars, • Dedicated Employee Experience Progress - Here to support TP journey The role you are applying for, requires that you are vetted to Baseline Personnel Screening Standard (BPSS). If your application is successful, you will ask you to provide documents/evidence to allow us to perform the below checks: • Identity check, • Nationality and Immigration Status (including the entitlement to undertake the work we are offering), • Basic Criminal Records Check, • Employment/Academic History Check - for a period three years leading up to your application., • We will require documented evidence of your three-year history. employer/education references, payslips/P45, other evidence of salary payments. If you had any gaps in work/education during this time, we will need evidence of what your activity was, e.g. travel, study, unemployment, volunteering etc. If your application is successful, we will provide you with a list of acceptable documents and how you can send them to us. #J-18808-Ljbffr

The Workforce Planning Manager leads a team of Scheduling and Real Time Analysts supporting the end-to-end scheduling and intraday performance activity for a c.300 FTE multi-channel Helpdesk. The role optimizes workforce utilization, service levels and operational efficiency through effective scheduling, real-time management and digital-first initiatives that reduce contact demand, supporting consistent client outcomes in a regulated financial services environment. What you'll be doing • Lead end-to-end scheduling and workforce planning for Core Helpdesk, ensuring shift patterns, capacity and shrinkage planning are aligned to forecast demand, service requirements, regulatory expectations and colleague fairness., • Lead the RTA/RTM team to proactively manage intraday performance across voice and email channels, maintaining queue health and service levels through dynamic resource allocation, informed routing, overtime/under-time decisions and effective off-phone activity management., • Partner with Operations Managers to improve adherence, schedule compliance, productivity and utilization, using intraday and post-day reviews to identify root causes, strengthen planning-to-live execution and reduce reactive firefighting., • Define and embed governance frameworks, standards and controls across Scheduling and RTM, covering adherence, occupancy, productivity, interval-level service performance, schedule efficiency and compliance., • Create standardized dashboards, reporting packs and KPIs that improve operational visibility, accountability and workforce management maturity, while ensuring alignment with FCA/PRA expectations and internal risk, audit and compliance requirements., • Partner with Platform Services, Digital, Transformation and Client teams to use contact-driver, queue and repeat-volume insights to identify automation and improvement process opportunities., • Implement digital-first and self-service solutions, such as chatbots, IVR deflection and knowledge bases, to reduce avoidable demand and improve client journey efficiency and satisfaction., • Act as the key WFM interface for senior operations leadership, providing insight into workforce performance, risks and opportunities, influencing data-led decisions and collaborating cross-functionally to improve operational outcomes., • Lead, coach and develop a high-performing Scheduling and RTM team, building advanced WFM, analytics and decision-making capability while embedding accountability, continuous improvement, operational excellence, engagement and retention., The Workforce Planning Manager role is a permanent, full time, 37.5 hours per week, Monday to Friday. Our office is based in Bristol, BS2 0TR. Hybrid working is available where only 3 days a week is required in the office., • Extensive experience in Workforce Management (Scheduling, RTA/RTM) within a contact centre environment (300+ FTE preferred), • Strong understanding of multi-channel operations (voice & email essential; chat/digital, • advantageous), • Proven leadership experience managing WFM or RTA teams, • Deep knowledge of workforce planning tools (e.g., NICE, Verint, Calabrio), • Strong analytical and problem-solving skills with the ability to interpret operational data, • Experience working in a regulated environment (financial services preferred), • Ability to influence senior stakeholders and drive operational change, • Experience driving digital-first or automation initiatives within Helpdesk operations, • Knowledge of forecasting and capacity planning methodologies, • Six Sigma / Lean or continuous improvement qualifications, • Experience with advanced analytics or WFM optimisation tools Here at HL, we're the UK's number 1 investment platform for private investors, based in Bristol. For more than 40 years we've helped investors save time, tax and money on their investments. • Discretionary annual bonus and annual pay review, • 25 days holiday plus bank holidays and 1-day additional Christmas closure, • Option to purchase an additional 5 days holiday, • Flexible working options available, including hybrid working, • Enhanced parental leave, • Pension scheme up to 11% employer contribution, • Income Protection and Life insurance (4 x salary core level of cover), • Private medical insurance, • Health care cash plans - including optical, dental, and outpatient care, • Health screening programme, • Help@hand - confidential support including mental health counselling and remote GP, • Wellhub - unlimited access to fitness providers and wellness coach sessions, • Variety of travel to work schemes with bike storage and shower facilities, • Inhouse barista and deli serving subsidised coffee and sandwiches, • Two paid volunteering days per year, • dependant on role level, • only available to select during our annual benefits window, in November each year #J-18808-Ljbffr

Department: Technology Employment Type: Permanent Location: Any UK Office Hub (Bristol / London / Manchester / Swansea) Compensation: £60,000 - £75,000 / year Our Senior Data Engineers enable public sector organisations to embrace a data-driven approach by providing data platforms and services that are high-quality, cost-efficient, and tailored to clients’ needs. They develop, operate, and maintain these services. They make sure they provide maximum value to data consumers, including analysts, scientists, and business stakeholders. At Made Tech we want to positively impact the future of the country by using technology to improve society, for everyone. We want to empower the public sector to deliver and continuously improve digital services that are user-centric, data-driven and freed from legacy technology. A key component of this is developing modern data systems and platforms that drive informed decision-making for our clients. As a Senior Data Engineer, your day to day tasks and role may vary according to our clients' needs. The role is very hands-on and you'll support as a senior contributor for a project, focusing on both delivering engineering work as well as upskilling members of the client team. You’ll need to have a drive to deliver outcomes for users. You’ll make sure that the wider context of a delivery is considered and maintain alignment between the operational and analytical aspects of the engineering solution. As a member of the Data and AI Practice within Made Tech, you will also participate in the continued development of the practice, as well as representing us both internally to the organisation and publicly via presentations. You’ll need to have a drive to deliver outcomes for users and have a desire to share your knowledge and participate in skill transfer sessions. We are looking for candidates with a range of skills and experience, please apply even if you don’t meet all the criteria. • Hands-on and knowledge of programming languages particularly Python, • Practical experience with major cloud providers including GCP, Azure, or AWS, • Knowledge of core software engineering concepts like DRY and SOLID, • Proficiency in version control systems, specifically Git or similar tools, • Demonstrated application of TDD and diverse testing methodologies, such as data quality, integration, and unit testing, • Ability to leverage CI/CD pipelines to maintain code quality and facilitate deployments, • Knowledge of Data Engineering fundamentals, including Batch/Streaming and ETL/ELT, • Familiarity with various data architectures, such as Lakes and Warehouses, • Hands-on experience with data cleansing and transformation within unified, standardised schemas, • Analytics & Platform Frameworks, • Orchestration like Airflow or AWS Glue, • Database Technologies, • Data processing libraries & Schema Management tools like Pandas and Pydantic, • Storage Formats: Familiarity with data types such as JSON and Parquet, • Experience of IaC tools, particularly Terraform, • Understanding of implementing logging, monitoring and alerting for enterprise level pipelines, • Understanding of access controls, policies and approaches, • Enthusiasm for learning and self-development and sharing that within a team and organisation, • Knowing how to gather basic requirements from clients and users on a data project and turn those into demonstrable outcomes, • Knowledge of how to document and diagram systems being built, • Great communication skills to explain and relate concepts to stakeholders of different levels, • Able to help coordinate with Product and Delivery managers Experience in the following things isn’t essential, but it’s highly desirable! • Working at a technology consultancy, • Working with Docker and virtual environments, • Experience with specialised Data Platforms focused on specific domains like Geospatial data, • Experience in working with a team of engineers using a variety of techniques such as pair programming or mob programming., • Working with data scientists to productionise advanced data deliverables, such as machine learning models, • Working knowledge of statistics, • Working with multidisciplinary digital and technology teams, • Working within the public sector, • Demonstrate a commercial mindset when on projects to grow accounts organically with senior stakeholders by identifying problems and opportunities At this point, we hope you're feeling excited about Made Tech and the job opportunity. Even if you don't feel that you meet every single requirement, we still encourage you to apply. Get in touch with our talent team if you’d like an informal chat about the role and your suitability before applying. We are hiring for this role directly, so will not respond to any CVs sent via external recruitment agencies. An increasing number of our customers are specifying a minimum of SC (security check) clearance in order to work on their projects. As a result, we're looking for all successful candidates for this role to have eligibility. Eligibility for SC requires 5 years' continuous UK residency and 5 year' employment history (or back to full-time education). Please note that if at any point during the interview process it is apparent that you may not be eligible for SC, we won't be able to progress your application and we will contact you to let you know why. If you need this job description in another format, or other support in applying, please email . We believe we can use tech to make public services better. We also believe this can happen best when our own team represents the society that actually uses the services we work on. We’re collectively continuing to grow a culture that is happy, healthy, safe and inspiring for people of all backgrounds and experiences, so we encourage people from underrepresented groups to apply for roles with us. When you apply, we’ll put you in touch with a talent partner who can help with any needs or adjustments we may need to make to help with your application. This includes alternative formats for documents, the time allotted for interviews and any other needs. We also welcome any feedback on how we can improve the experience for future candidates. • We are always listening to our growing teams and evolving the benefits available to our people. As we scale, as do our benefits and we are scaling quickly. We’re recently introduced a flexible benefit platform which includes a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan. We’re also big on connection and have an optional social and wellbeing calendar of events for all employees to join should they choose to., • 30 days Holiday - we offer 30 days of paid annual leave + bank holidays!, • Flexible Parental Leave - we offer flexible parental leave options, • Remote Working - we offer part time remote working for all our staff, • Paid counselling - we offer paid counselling as well as financial and legal advice. We’re committed to building a happy, inclusive and diverse workforce. You can get a sense of what it’s like working here from our blog, where we talk about mental health, communities of practice and neurodiversity (as well as our client work and best practice). Like many organisations, we use Slack to foster a sense of community and connection. As well as special interest groups such as music, food and pets, we also have 10+ Slack channels dedicated to specific communities, allies, and identities as well as dedicated learning spaces called communities of practice (COPs). If you’d like to speak to someone from one of these groups about their experience as an employee, please do let a member of the Made Tech talent team know. An increasing number of our customers are specifying a minimum of SC (security check) clearance in order to work on their projects. As a result, we're looking for all successful candidates for this role to have eligibility. Eligibility for SC requires 5 years' of continuous UK residency. Please note that if at any point during the interview process it is apparent that you may not be eligible for SC, we won't be able to progress your application and we will contact you to let you know why. #J-18808-Ljbffr

Department: Technology Employment Type: Permanent Location: Any UK Office Hub (Bristol / London / Manchester / Swansea) Compensation: GBP 37,000 - GBP 45,000 / year About Made Tech Our aim at Made Tech is to use human-centred technology to improve our society. We believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone. We want to empower the public sector to deliver and continuously improve digital services that are user-centric, data-driven and freed from legacy technology. A key component of this is developing modern data systems and platforms that drive informed decision‑making for our clients. You will also work closely with clients to help shape their data strategy. As a Data Analyst, you may play one or more roles according to our clients' needs. The role is very hands-on and you'll support as contributor for a project, focusing on: • Data analysis and reporting: Conducting in-depth data analysis, generating reports, and providing actionable insights for client projects., • Data and BI visualisation: Producing BI dashboards using industry-standard tools - Power BI, Tableau, Quicksight etc, • Client interaction: Collaborating with clients to understand their needs, translating these into analytical solutions, and presenting findings in a clear, actionable manner. You’ll need to have a drive to deliver outcomes for users. You’ll make sure that the wider context of a delivery is considered and maintain alignment between the operational and analytical aspects of the engineering solution. • Apply statistical, qualitative, and data mining techniques tailored to research contexts., • Synthesize data to deliver actionable insights and articulate impacts on decision‑making., • Engage effectively with skeptical colleagues to build consensus and buy‑in., • Maintain data accuracy, accessibility, and storage using common data sources., • Adhere to team data governance, security, and ethical standards., • Support continuous improvement, documentation, and process automation (desirable)., • Utilize and learn data management tools to maintain integration and efficiency., • Design conceptual, logical, and physical data models using best practices., • Perform data cleansing and standardization to resolve quality issues., • Gain exposure to ETL tools to ensure data interoperability across datasets., • Collaborate with data professionals to refine modeling and integration practices., • Create visually appealing representations tailored to audience requirements., • Apply visualization tools (e.g. Tableau, Power BI, Matplotlib, Seaborn)., • Follow core design and accessibility principles to produce clear, accurate visuals., • Incorporate peer feedback to refine visualization quality., • Conduct data profiling, validation checks, and multi‑source data linkage., • Prepare datasets by managing missing values, duplicates, and advanced cleansing., • Communicate data limitations to assist stakeholders in informed decision‑making., • Participate in peer reviews to uphold data accuracy standards., • Execute statistical techniques including hypothesis testing, regression analysis, and clustering., • Analyze data via programming languages/software to share insights with technical and non‑technical audiences., • Explore and apply emerging statistical methodologies to real‑world problems., • Manage expectations and interact across technical and business stakeholder groups., • Maintain active updates, respond to inquiries, and foster collaborative environments., • Translate basic business requirements into technical solutions., • Simplify complex data insights into clear presentations for various audiences., • Break down problems logically and generate structured solutions., • Make informed decisions, prioritize tasks, and resolve issues efficiently., • Demonstrate adaptability, curiosity, and a strong continuous learning orientation., • Proficiency in applying various analytical methods such as statistical analysis, data mining, and qualitative analysis., • Experience in synthesising research data to present actionable insights and solutions., • Ability to articulate the impact of their analysis on decision‑making and problem‑solving., • Effective communication skills to engage and gain buy‑in from sceptical colleagues., • Familiarity with common data sources and general knowledge of data organisation and storage practices., • Understanding of data governance standards and a commitment to following data quality practices set by the team., • Ability to contribute to improvements in data management practices by supporting documentation, learning from team training, and actively participating in discussions, • Experience with using data management tools, with a willingness to learn more about maintaining efficiency and integration., • Basic understanding of data governance policies, with a focus on following data security and ethical standards., • An interest in learning how to automate data management activities to streamline processes and improve accuracy (desirable)., • Experience with conceptual, logical, and physical data modelling. Ability to adhere to data modelling standards and best practices., • Experience in resolving data quality issues and ensuring data accuracy through cleansing and standardisation techniques., • Basic experience with ETL tools for data integration and storage, with a focus on learning how to ensure data interoperability with other datasets., • Some experience working with other data professionals, with a focus on learning and improving data modelling and integration practices through teamwork. At this point, we hope you're feeling excited about Made Tech and the job opportunity. Get in touch with our talent team if you'd like an informal chat about the role and your suitability before applying. We are hiring for this role directly, so will not respond to any CVs sent via external recruitment agencies. An increasing number of our customers are specifying a minimum of SC (security check) clearance in order to work on their projects. As a result, we're looking for all successful candidates for this role to have eligibility. Eligibility for SC requires 5 years' UK residency and 5 year' employment history (or back to full-time education). Please note that if at any point during the interview process it is apparent that you may not be eligible for SC, we won't be able to progress your application and we will contact you to let you know why. If you need this job description in another format, or other support in applying, please email . We believe we can use tech to make public services better. We also believe this can happen best when our own team represents the society that actually uses the services we work on. We're collectively continuing to grow a culture that is happy, healthy, safe and inspiring for people of all backgrounds and experiences, so we encourage people from underrepresented groups to apply for roles with us. When you apply, we'll put you in touch with a member of our talent team who can help with any needs or adjustments we may need to make to help with your application. We've put together this blog as a resource to share more about reasonable adjustments and some examples of what this could include. We also welcome any feedback on how we can improve the experience for future candidates. We're committed to building a happy, inclusive and diverse workforce. You can get a sense of what it's like working here from our blog, where we talk about mental health, communities of practice and neurodiversity as well as our client work and best practice. Like many organisations, we use Slack to chat to each other. The Slack groups that have formed give an idea of the diversity within Made Tech. If you'd like to speak to someone from one of these groups about their experience as an employee, please let one of the Made Tech Talent Team know. The groups are: • antiracist-activists, • disability, • lgbtqiaplus-allies-and-activists, • neurodiversity, • parents-carers, • Womxn-in-tech We are always listening to our growing teams and evolving the benefits available to our people. As we scale, as do our benefits and we are scaling quickly. We've recently introduced a flexible benefit platform which includes a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan. We're also big on connection and have an optional social and wellbeing calendar of events for all employees to join should they choose to. Here are some of our most popular benefits listed below: • 30 days Holiday - we offer 30 days of paid annual leave, • Flexible Working Hours - we are flexible with what hours you work, • Flexible Parental Leave - we offer flexible parental leave options, • Remote Working - we offer part time remote working for all our staff, • Paid counselling - we offer paid counselling as well as financial and legal advice #J-18808-Ljbffr

Some key information. Transform lives, champion rights & support adults to achieve their full potential. • Locations: (when applying, please state the area you’d like to be considered for), • Bridgwater, • South Somerset – Triage Advanced Practitioner role, • Starting salary £41,771 rising annually to £46,142 (new rate following the pay award), • Hybrid working options, • 30 days annual leave Please Note: We may consider offering Skilled Worker visa sponsorship to suitably qualified overseas social workers who are already residing in the UK. To be eligible, applicants must hold a recognised social work qualification and be registered with Social Work England. Sponsorship will be assessed as part of the recruitment process. This is only available to candidates currently living in the UK, as unfortunately we are unable to provide resettlement support. Advanced Practitioners work closely with their team, health and community colleagues to gain an in-depth understanding of community resources that can facilitate and build independence, maintaining people’s ability to remain living in their own community networks and working with a strengths-based approach. • You will be required to work in the office base a minimum of 2 days per week, whilst the rest of your working week you can use technology to ensure team communication and support and work in a hybrid model., • Utilising your extensive skills and experience to guide your team to support and empower the residents of Somerset to remain independent for longer in their communities., • Tailoring solutions around the needs of residents and providing continuity of support and intervention., • Promoting independence in everything your team does., • Working alongside Health and Social Care colleagues (as part of the neighbourhood PCN’s)., • Liaising with key partners to facilitate improved provision of services, team training and recruitment., • Involved in developing, shaping, and building integrated care local services., • You will be responsible for supervising registered Social Workers and Adult Social Care Practitioners within your neighbourhood. East neighbourhoods cover East and West Mendip, Yeovil, South Somerset West, South Somerset East and CLIC (Chard, Langport, Ilminster and Crewkerne). In Bridgwater or North Sedgemoor we have 2 neighbourhood areas. In Taunton and West Somerset we have 4 neighbourhood areas – Taunton Central, Taunton North, Taunton South and West Somerset. We are a busy but supportive team of Social Workers, Adult Social Care Practitioners and Occupational Therapists. Each neighbourhood area has a designated Advanced Practitioner and Service Manager, who you will directly report to. Advanced Practitioners will take responsibility and have a lead role in managing contacts coming through our front door, managing risk, resources, and workflow within their neighbourhood with support from their Service Manager. We offer regular supervision, training, and opportunities to develop your leadership and management skills and knowledge. You will work alongside Practice Development Advanced Practitioners and contribute to team development. Opportunities for career progression will be discussed in supervision as part of your ongoing learning objectives and opportunities to progress will be explored to ensure continued professional development. • Be a qualified Social Worker and be registered with Social Work England., • Have access to/use of a vehicle is an essential requirement for this role. At Somerset Council, we work hard to attract the best staff and we want to make sure that once you are on board, you are well supported and rewarded for the work you do. • This grade offers 30 days annual leave (plus bank holidays) and the option to request to buy up to 2 weeks additional annual leave pro rata., • Hybrid working, • A clear career pathway with apprenticeships, professional, leadership and academic programmes and qualifications, regular CPD opportunities and a corporate coaching and mentoring scheme., • A new comprehensive induction programme supported by Practice Development Advanced Practitioners, plus a confidential and impartial welcome call to ensure your induction goes smoothly., • Ongoing support & development opportunities – regular CPD events arranged and delivered by our dedicated Adult Social Care Learning and Development team, including an annual Carnival of Practice event with key speakers such as the Chief Social Worker, a team of Advanced Practitioner – Practice Development roles to support our workforce, personalised personal development plans, a corporate coaching and mentoring scheme., • Local Government pension scheme, • Employee support networks that acknowledge and celebrate the richness of diversity and equality within our workforce., • Guaranteed Interview Schemes – Disability Confident, Veterans, Care Leavers., • Employee assistance and support offering a variety of wellbeing services and events to support a healthy work/life balance inc. a free online gym offer, dedicated Mental Wellbeing Ambassadors and much more!, • Relocation of up to £8,000, subject to meeting eligibility requirements., • Access to the Blue Light Card which offers thousands of discounts online and on the high street., • My Staff Shop which offers a variety of discounts including cinemas, shopping, restaurants, gym discounts and more!, • Discounted lease car options via salary sacrifice, along with discounts on fuel. Due to the nature of the role and the geographical area of the service across Somerset, which is a largely rural county, with limitations around public transport the ability to be able to travel to any location is essential. Therefore, applicants must have full access to a vehicle that can be used for work purposes. We recognise and welcome applications from disabled individuals who may require reasonable adjustments to meet this requirement, and we’re happy to discuss this from the first point of contact with the recruitment team. Full and part time hours can be considered depending on team and location. This is a Grade 9 post with a current starting salary of £41,771 rising annually to £46,142 per annum. Appointments are normally made at the bottom of the salary scale. Got a question about becoming an Advanced Practitioner Social Worker with Somerset Council? Give Helen Readdy, Recruitment & Engagement Officer a call on: or email: . We are a socially active council and run many webinars, events and volunteering opportunities plus, hold regular staff Q&A sessions. We encourage professional development and training to support your learning and aspirations. And there are also a variety of networking groups and activities that you can join. We’re proud to be here for the people of Somerset. And that means everyone in Somerset. An important part of this is ensuring we are as diverse and inclusive as the people and communities we serve so we will always welcome applications from a diverse range of backgrounds and experiences to enrich our teams. You can always contact the hiring manager for a chat if there’s anything you want to talk about before you apply. Please note we reserve the right to close this advert early if we have received a sufficient number of applications, so don't delay, apply today! This post requires a criminal background check via the Disclosure procedure. #J-18808-Ljbffr

A Local Authority, based in Gloucestershire, is seeking an experiencedPrivate Sector Housing Team Leaderto lead and support its Private Sector Housing team. This is an excellent opportunity for an experienced PSH professional with strong technical knowledge and leadership experience to take responsibility for the effective management of the team's day-to-day activities, while providing guidance. You will play a key role in ensuring the council delivers an effective, responsive and legally compliant Private Sector Housing service, helping to improve housing conditions and protect residents across the borough. • Lead, supervise and support a team of Private Sector Housing Officers, ensuring workloads are effectively allocated and managed., • Monitor team performance, caseloads, targets and statutory deadlines, taking action where required to maintain service standards., • Provide technical advice and professional guidance to officers dealing with complex housing conditions and enforcement cases., • Oversee the investigation of complaints relating to poor housing conditions, disrepair, damp and mould and other private sector housing matters., • Ensure properties are appropriately assessed under theHousing Act 2004andHousing Health and Safety Rating System (HHSRS)., • OverseeHMO licensingactivity, including applications, inspections, licence conditions and enforcement., • Review and authorise enforcement action, including Improvement Notices, Prohibition Orders, Civil Penalties and other appropriate statutory measures., • Significant experience working within aLocal Authority Private Sector Housing service., • Strong working knowledge of theHousing Act 2004 and HHSRS., • Extensive experience ofhousing enforcement and HMO licensing., • Experience providing technical advice, mentoring and support to housing officers., • Full UK driving licence and access to a vehicle. If you're available for your next contract or simply interested in hearing more, I'd be happy to have a chat. Please don’t hesitate to get in touch for further details Email: Contact number: #J-18808-Ljbffr

Are you an experienced customer service leader who knows how to get the best from people while delivering an excellent customer experience? We’re looking for a Team Leader – Customer Contact Operations (Manager I, Commercial Customer Care) to lead a frontline customer contact team of around 15 colleagues, including two Senior Specialists. You’ll oversee customer interactions across phone, email, chat and digital channels, ensuring customers receive a consistent, responsive and high-quality service. You’ll take ownership of the day-to-day performance of the team, balancing customer experience, productivity and employee engagement. • Lead, coach and develop a high-performing customer contact team., • Deliver against service levels, productivity, quality and customer experience targets., • Manage workload and resources to meet changing customer demand., • Coach colleagues, manage performance and support career development., • Take ownership of complex customer issues and escalations., • Use performance data and customer feedback to identify improvements., • Drive continuous improvement, automation and digital self-service., • Lead your team through operational, organisational and technology change., • Partner with teams across Sales, Technical Support, Services, Logistics, Marketing and Customer Care., • Experience leading a customer service, contact centre or customer support team., • Strong people leadership, coaching and performance management skills., • Experience working in a fast-paced, customer-focused operation., • A track record of improving customer experience, productivity or operational performance., • Experience leading teams through change., • Strong stakeholder management and influencing skills., • Confidence using data and insights to make decisions., • The ability to manage competing priorities and keep your team focused on results., • Experience managing multi-channel customer contact operations., • Knowledge of workforce planning and resource management., • Experience supporting digital self-service or customer transformation initiatives., • Familiarity with Salesforce, SAP or similar customer platforms, • Lead a team that makes a tangible impact on customer satisfaction and business success, • Opportunities for professional growth through leadership development and cross-functional exposure, • Supportive culture that values collaboration, innovation, and continuous learning, • Flexibility and resources to help you succeed in balancing priorities #CVL At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work. Our Total Rewards is our way of saying: “We see you. We value you". It’s more than just pay and benefits- it’s a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker. For this UK based position, the expected pay range is GBP 57,600 - GBP 86,400 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United Kingdom. Our pay ranges are determined by the local market. Schneider Electric is there when it matters most to you Our Total Rewards package outlines all the benefits and support you’ll enjoy as part of the Schneider Electric team: Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: health and life insurance, paid time off, parental and care leave, flexible work options, and confidential counseling for life’s challenges. Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs: your base salary, short-term incentives or sales incentives, opportunities to own company shares, and retirement savings plans for your future. Grow Your Skills and Career. We commit to helping you grow with ongoing performance and development conversations, Senior Talent Program, global career opportunities, access to our Schneider Career Hub for new positions, projects, and mentors, and learning platforms like Coursera to equip you with the skills for today and tomorrow. Team Up in the Workplace. We encourage teaming up through project opportunities on the Schneider Career Hub, smart ways to collaborate, celebrating contributions via a recognition program, sharing your voice in our engagement survey, and fostering an inclusive, caring workplace. Support Your Community. We make a difference in your community with volunteer leave, programs through the Schneider Electric Foundation, and initiatives that support youth education. When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. €40 billion global revenue +9% organic growth 150 000+ employees in 100+ countries Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. #J-18808-Ljbffr

Seeking a Customer Support Executive to handle customer queries via chat, email, and social media, troubleshoot technical issues, report bugs, and contribute to app growth.

Have the right to work in the UK (and documents to support this).

Have the right to work in the UK (and documents to support this).

Have the right to work in the UK (and documents to support this).

Have the right to work in the UK (and documents to support this).

Have the right to work in the UK (and documents to support this).