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_ is a self storage software platform at the forefront of a technology-led revolution in the industry. We empower self storage operators to seamlessly manage their businesses, automate processes, and drive revenue growth. In just over 4 years, we’ve helped hundreds of operators around the world process tens of millions in automated payments. Known as innovators in our space, we’re a fast-growing team focused on making self storage better for everyone. To support that growth, we’re hiring a Customer Success Manager focused on EU markets. You’ll help onboard and support operators across your markets, acting as a trusted guide to help them succeed with Stora. We’re expanding across Europe, and success in new markets depends on great customer experiences. You’ll play a key role in onboarding and supporting operators outside the UK, helping them get set up, stay on track, and grow with us. Onboard new customers across EU markets, guiding them through setup and training Support customers via email, chat, video and in person—especially where language or local context matters Build long-term relationships by proactively engaging with your assigned accounts Monitor account health, usage, and risks Help operators get more value from Stora, surfacing opportunities and promoting key features Use tools like HubSpot, Notion, and Stripe to track progress and inform decisions Partner with Product, Sales, and Support to improve customer experience and drive roadmap priorities We’re looking for someone who combines strong relationship-building skills with the structure, judgement, and commercial awareness needed to manage customer onboarding and success in a fast-growing SaaS business. This role is best suited to someone who is confident working with customers, comfortable with software, and able to build trust across different markets, languages, and ways of working. You’ll likely be a strong fit if you have: Fluent English, and it is essential that you have professional fluency in at least two of the following languages: French, Spanish, or German Experience in Customer Success, Account Management, Onboarding, Implementation, Support, or a similar customer-facing SaaS role Strong communication skills, with the ability to explain software clearly and confidently to a range of customers A structured, organised approach and the ability to manage multiple customers, priorities, and follow-ups at once Good commercial instinct, with the ability to spot risks, identify opportunities, and help customers get real value from the platform Confidence working cross-functionally with teams such as Product, Sales, and Support Comfort using systems and tools to stay organised, track progress, and make sound decisions We’d be especially interested in candidates who have experience with: B2B SaaS or technology businesses Customer onboarding, account management, or long-term relationship ownership Working with European or multi-market customers Delivering customer conversations across multiple channels, including email, video, and phone Supporting customers in a consultative way, not just reactively answering tickets This role may not be the right fit if you are looking for: A purely reactive support role with little ownership A role with very close day-to-day direction on every task An entry-level position without prior customer-facing experience in a professional environment We’re open to candidates based in: Belfast on a hybrid basis Remote within the UK Spain, France, or Germany For candidates based outside Belfast, this will be a remote role with occasional travel for team meetups, collaboration sessions, or customer-related activity where required. Candidates should be able to work with good overlap across our core business hours and must have the right to work in their location. We are not currently intending to offer visa sponsorship for this role. Competitive salary Share options 35 days holiday Private health insurance (for you + family) Company Pension plan Remote with optional office access Apple hardware We’re reviewing applications as they come in and will be in touch quickly if it looks like a match. Stora is proud to be an equal opportunities employer. We are committed to creating a diverse and inclusive workplace where everyone is treated with dignity and respect, and where individual differences are valued. We welcome applications from all suitably qualified candidates regardless of age, disability, gender, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religious belief or political opinion, or sexual orientation. All recruitment and employment decisions are made on the basis of merit, competence, and business need. We actively promote equality of opportunity and fair participation in line with our responsibilities under Northern Ireland equality legislation. If you require any reasonable adjustments during the recruitment process, please let us know.

Job Title: Commercial Air Conditioning and Ventilation Engineer Department: Operations Location: Mobile Engineer, London and home counties. Office is Hitchin Hours: Expected 40 hours on site per week Salary: As per agreed contract. Travel is paid door to door at single rate, and overtime is 1.5 times on hours over 40 on site per week. About Us: We are a family owned and managed business that was started in 1982 and has always been working in the mechanical services industry. Our focus has changed over the years from heating to full HVAC (Heating, Ventilation and Air Conditioning) and from contracting to maintenance. We have always targeted the commercial market and covered a wide range of clients including office-based service companies, leisure centres, education centres, and healthcare centres. We have a team of employed AC engineers who carry out the maintenance and repair works. Some works, especially larger installations, are carried out by subcontract labour. Target Market Our target market is the maintenance of air conditioning, ventilation and refrigeration equipment for Building and Facility Managers working in the commercial market within London and home counties. Brief overview of responsibilities You will be required to attend a variety of jobs that are all scheduled by our office team daily. We tend to plan ahead but leave gaps in the schedule for flexibility. You will get involved with call outs, planned maintenance jobs, and repair works. The mix and of the different types of jobs can vary and we always aim to balance skill set, site knowledge, logistics, and recent activity when scheduling work. You have a responsibility to represent us on site which means you are very visible to not only our customers but colleagues and the general public, so upholding our professional values is very important in this role. This role also has the obvious responsibilities relating to your professional qualifications, so we expect these to be respected along with the other key responsibility of keeping safe. Following site specific RAMS and practicing H&S training that is provided is very important as part of this role. Specific Responsibilities • Carrying out Planned Preventative Maintenance on a range of air conditioning and ventilation equipment including air handling units and their associated components. On AHUs, this will include the replacement of filters and drive belts as appropriate. • Identifying and reporting on potential equipment failures and issues. • Diagnosing the root cause of equipment failures and providing a solution for effective repair, including specifying the components needed. • Use manufacturer's software to assist in diagnosis of system faults, as appropriate. • Removing and replacing defective components, including carrying out any modifications to account for equipment upgrades. • Pressure testing refrigerant circuits with suspected leaks, tracing and repairing the leak, verifying the circuit integrity, evacuating the circuit and recharging the system with the correct quantity of refrigerant, including carrying out any calculations needed. • Programming and checking system control parameters to ensure efficient use. A minimum basic understanding of BMS systems is required. • Documenting assets and works carried out on our field management system (SimPRO) using a mobile device. • Communicating with customers on site at the beginning and end of a site visit, including any relevant updates during the visit. • Attending engineer update meetings and undergoing appropriate training as required. • Be part of the On Call rota to take responsibility for a fair share of the Out of Hours call outs. Skills required • Great customer service skills • Technical skills – with the relevant qualifications and experience for the role (FGAS 2079 & NVQ Level 2) • Great communication skills • A strong team player with a collaborative attitude • Attention to detail including accurate entry of information into our IT system • Commitment to the company values – Trust, Dedication, Respect, Positivity, and Collaborative Training We expect to provide training, including essential courses such as CSCS, IPAF, and PASMA, as well as proactive industry training delivered by equipment manufacturers. This is to ensure you remain up to date with industry standards and feel confident working on equipment out in the field. Reviews In this role you will have quarterly reviews with your line manager which are for discussing a set agenda which focuses on personal development for the benefit of meeting your personal and business goals

Junior Artworker Location: Rickmansworth, Hertfordshire Salary: Circa £22,000 - £25,000 DOE Job Type: Full-Time, Permanent The Opportunity A leading Events & Media organisation is seeking a Junior Artworker to join its growing creative team. This is an exciting opportunity for an entry level artworker to work on high-profile projects. Key Responsibilities Create and prepare print-ready artwork for large format graphics, exhibition stands, signage, brochures, and event collateral Adapt and roll out creative concepts across digital and print channels Produce high-quality digital assets for web, email, social media, and presentations Ensure all artwork meets brand guidelines, technical specifications, and deadlines Manage multiple projects in a fast-paced, deadline-driven environment Work closely with internal teams including design, marketing, production, and project management Utilise and explore AI design tools to enhance creative output and workflow efficiency Check and amend artwork files for bleed, resolution, colour profiles (CMYK/RGB), and formatting Skills & Experience Required Proven experience as a Digital Artworker / Creative Artworker / Graphic Artworker Advanced proficiency in Adobe Creative Suite (Illustrator, InDesign, Photoshop) Strong understanding of print production, pre-press, and large format graphics Experience creating assets for both print and digital platforms Exposure to AI design tools (e.g. Adobe Firefly, Midjourney, DALL·E or similar) Excellent attention to detail and strong file management skills Ability to prioritise workload and meet tight deadlines Experience within events, exhibitions, media, or marketing environments (highly desirable) Desirable Keywords / Experience Artworker, Creative Artworker, Graphic Designer, Print Design, Digital Design, Large Format, Exhibition Graphics, Event Branding, Signage, POS, Adobe CC, Illustrator, InDesign, Photoshop, Pre-Press, Production, Artwork, Retouching, Typography, Layout, AI Design, Generative AI, Midjourney, Adobe Firefly, DALL·E, Marketing Collateral, Brand Guidelines What's on Offer Salary circa £22,000- £25,000 DOE Opportunity to work on high-profile events and creative campaigns Collaborative and creative working environment Exposure to cutting-edge AI design tools and workflows * Strong potential for career development within a growing business Mandeville is acting as an Employment Agency in relation to this vacancy