Trading Operations Support Agent
3 days ago
Glasgow
Location: Remote 🌍 Company: Vertus ⸻ Position Overview We are seeking a Trading Operations Support Agent to support the link between our key account clients and our technical infrastructure. This fully remote, full-time role combines trading expertise with technical monitoring to ensure seamless copy trading operations and system reliability. Key Responsibilities Client Support & Trading Operations (60%) • Provide first-line technical support to key account clients regarding MetaTrader 4/5 trading operations, • Investigate and resolve trade discrepancies between master and follower accounts in copy trading environments, • Analyze trading anomalies including slippage, commission discrepancies, execution delays, and pricing mismatches, • Document broker-side issues and coordinate resolution with liquidity providers, • Work with Social Trader Tools platform and other copy trading solutions to troubleshoot execution issues, • Maintain detailed logs of support tickets and resolution procedures Infrastructure Monitoring & Development (40%) • Build and maintain real-time monitoring dashboards for virtual machine health and Google Cloud Platform (GCP) resources, • Monitor Supabase database performance, connections, and data integrity, • Develop automated audit tools to detect trade execution anomalies, • Create alerts and notification systems for critical infrastructure events, • Document system architecture and monitoring procedures, • Provide on-call support during emergency situations outside regular business hours Required Qualifications Trading Knowledge • Proven experience in FX trading with deep understanding of trade execution mechanics, • Practical knowledge of MetaTrader 4 and MetaTrader 5 platforms, • Understanding of copy trading systems and their operational challenges, • Ability to identify and explain slippage, spread variations, commission structures, and requotes Technical Skills • Programming experience (Python, JavaScript, or similar) for building dashboards and automation tools, • Familiarity with cloud infrastructure monitoring (GCP preferred), • Experience with database monitoring and SQL queries, • Basic understanding of API integration and webhooks Professional Skills • Strong analytical and problem-solving abilities, • Excellent written communication for technical documentation and client interactions, • Self-motivated and capable of working independently in a remote environment, • Ability to remain calm under pressure during system incidents, • Availability for occasional after-hours emergency response Preferred Qualifications • Previous experience with Social Trader Tools or similar copy trading platforms, • Familiarity with Supabase or similar backend-as-a-service platforms, • Experience with Grafana, Prometheus, or similar monitoring tools, • Understanding of financial market microstructure, • Background in fintech or prop trading operations Work Arrangement • Location: Fully Remote, • Schedule: Full-time with on-call rotation for emergencies, • Time Zone: ideally UK / EU What We Offer • Competitive entry-level compensation, • Opportunity to develop expertise at the intersection of trading and technology, • Flexible remote work environment, • Professional development in fintech operations, • Exposure to institutional-grade trading infrastructure