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Manpower are currently seeking an interim Vendor Management Officer- Separation Project, to work with our global FMCG client and become an integral part of their fast-paced FMCG environment. The position is based in Kingston upon Thames, Surrey. This is a full-time temporary role to run for 12 months and it is a hybrid role requiring 36.25 hours per week, Monday to Friday working 3 days per week in... \n \n \n \n ZIPC1_UKTJ

Senior Environment Health Officer Wembley Temporary Ongoing Hybrid - Mon to Fri £33.67 per hour Umbrella Social Housing and Health & Safety Enforcement Experience Needed Daniel Owen are proud to be representing a well-known company based in the Wembley area who are looking for a highly skilled Senior Environmental Health Officer to join their team. Purpose of the Job - Planner Conduct inspections, investigations and enforcement activities to ensure compliance with Health & Safety legislation and protect public health and safety. Manage a varied caseload of complaints, service requests, accident investigations and RIDDOR notifications, ensuring all cases are progressed within statutory timescales. Lead on complex enforcement matters, including serving statutory notices, gathering evidence, undertaking interviews and preparing cases for prosecution where necessary. Monitor and assess risks within commercial premises, providing expert advice and guidance to businesses, stakeholders and members of the public. Maintain accurate records, case files and reports, ensuring all information is recorded in accordance with legislative requirements and council procedures. Undertake proactive inspections, audits and compliance visits to identify breaches of legislation and implement appropriate enforcement action. Support and contribute to service improvement initiatives, performance targets and regulatory projects within the Environmental Health service. Provide technical advice and mentorship to colleagues, sharing best practice and supporting the development of less experienced officers. Liaise effectively with internal departments, external agencies, legal services and partner organisations to achieve positive regulatory outcomes. Deliver a high standard of customer service while ensuring the consistent application of environmental health legislation, policies and enforcement procedures

Chief Operating Officer - Aviation Location: Hayes, West London Salary: £120k - £150k + up to 25% bonus An exciting opportunity has arisen for an experienced Chief Operating Officer to join an established and highly regulated aviation and MRO organisation based in West London. This is a key senior leadership position, reporting directly into the CEO/MD and working closely with the wider executive team. The successful candidate will have overall responsibility for the operational organisation, leading Operations, Engineering and associated functions, while driving performance, operational excellence, safety, quality and long term business growth. This is an ideal opportunity for a senior operations leader with a strong background in aviation, aircraft/component maintenance, MRO, aerospace or another highly regulated and safety critical environment. The Role As Chief Operating Officer, you will translate the organisation's strategic objectives into clear operational plans, ensuring the business consistently delivers against its key measures of safety, quality, delivery, turnaround time, efficiency and cost. You will lead a sizeable operational function and play a key role in shaping the future direction of the organisation, with responsibility for driving continuous improvement, optimising capacity and resources, and developing a high performing leadership structure. Key responsibilities will include: Providing strategic and operational leadership across Operations, Engineering, Facilities, Stores and associated functions. Working closely with the CEO and CFO to develop and deliver the company's strategic objectives and business plan. Establishing clear operational objectives, priorities and performance targets. Taking accountability for key operational KPIs including Turnaround Time, On-Time Delivery, efficiency and utilisation. Driving improvements to production and engineering processes, reducing flow times and eliminating operational waste. Developing robust production, capacity and resource planning processes. Optimising labour, facilities, equipment and other operational resources to meet customer demand. Leading operational budgets, cost control and productivity improvement initiatives. Supporting capital investment, equipment and facilities business cases. Ensuring operations remain fully compliant with applicable aviation regulations and EASA Part-145 requirements. Maintaining a strong culture of safety, quality and airworthiness across the organisation. Providing visible leadership across Health, Safety & Environmental activities. Supporting organisational change, business improvement and the introduction of new capabilities and product lines. Developing a high-performing management team, including succession planning and talent development. Working closely with customers, regulators and senior stakeholders. Providing data-driven operational insight to support strategic and commercial decision-making. About You We are looking for an established senior operations leader who can demonstrate: Senior management experience, ideally within aviation, aerospace, MRO, aircraft/component maintenance or a similarly highly regulated manufacturing environment. Proven experience leading large scale Operations and Engineering functions within a complex, safety critical environment. Strong practical understanding of aircraft and/or component maintenance, ideally within an EASA Part-145 environment. Strong knowledge of production planning, capacity management, resource optimisation and operational performance. Experience implementing and managing KPIs, visual management and performance management systems. Commercial and financial acumen, including experience managing operational budgets and working alongside Finance/CFO functions. A demonstrable track record of leading change, organisational development and continuous improvement programmes. Strong understanding of Quality, H&S, Environmental and regulatory requirements. Experience operating within a COMAH or similarly safety critical environment would be advantageous. Excellent stakeholder management skills, with experience working with senior executives, customers and regulators. A degree in Engineering, Aerospace Engineering, Mechanical Engineering, Manufacturing, Operations Management or a related discipline.You will be a visible, accountable and collaborative leader, comfortable operating in a complex and fast-paced environment. The ability to balance strategic thinking with hands on operational leadership will be essential. What's on Offer? Salary up to £150,000, dependent on experience Discretionary bonus scheme of up to 25% of annual salary 29 days' holiday + bank holidays Employer pension contribution starting from 9% Private healthcare Life assurance Industry flight/travel benefits Employee Assistance Programme Reduced gym membership Retail and hotel discounts Company events and sporting groups Free on-site parking Opportunities for hybrid working where applicable Enhanced maternity and paternity provisions Location & Working Environment This is a primarily site based senior leadership position in Hayes, West London, reflecting the operational nature of the role. The position will involve regular engagement with employees across operational, engineering and support functions, alongside some international travel and out of hours operational requirements

BDS are currently recruiting for a Housing Officer to work with a leading Housing Association. The patch will cover 10 properties across Hammersmith. Main duties include but are not limited too: Provide outstanding service and support for customers, handling queries, permissions and tenancy management. Conduct tenancy sign-ups, viewings and ensure compliance with tenancy agreements. Manage cases of tenancy breaches, including the Safeguarding of our customers. Oversee estate standards and service contract to ensure value for money and a high-quality living environment. * Lead the delivery of vibrant resident engagement and support community development objectives within your geographical patch to promote business objectives and to support tenancy and neighbourhood sustainability. Hours; Monday – Friday 9am- 5pm Contract- Temporary ongoing to start ASAP Pay rate: £23.07ph PAYE- £30.50ph UMBRELLA Please apply now for immediate consideration or call Natasha at BDS recruitmen

Family Liaison, Attendance & Safeguarding Officer (Maternity Cover) An exciting opportunity has arisen to join a newly established independent special school in West London supporting children aged 5-11 with autism and severe learning difficulties. The school provides a nurturing, highly individualised environment where every pupil is supported to feel safe, happy and able to learn. With exceptional staff-to-pupil ratios and a dedicated multidisciplinary team, this is an opportunity to join a growing school and play a key role in shaping its safeguarding, attendance and family support systems. The Role You will act as a key link between the school, families and external agencies, combining strategic safeguarding leadership with attendance monitoring and family engagement. Key Responsibilities Safeguarding Leadership Act as the school's Designated Safeguarding Lead, taking overall responsibility for child protection and safeguarding. Develop, implement and review safeguarding policies in line with Keeping Children Safe in Education and Working Together to Safeguard Children. Triage safeguarding concerns, manage complex cases and make referrals to Children's Services, police and other statutory agencies where appropriate. Liaise with the LADO regarding allegations against staff or volunteers.Multi-Agency Working Represent the school at Child Protection Conferences, Child in Need meetings, Core Groups, Strategy Meetings and Early Help/TAF processes. Build strong relationships with Children's Services, Early Help, Police, Health, Educational Welfare and other safeguarding partners. Coordinate multi-agency plans and advocate for children and families.Attendance & Family Support Work collaboratively with parents to understand and overcome barriers to attendance, including anxiety, sensory needs, medical needs, transitions and family circumstances. Develop individualised attendance plans and coordinate practical support such as transport, routines and phased returns. Signpost and connect families with relevant services, including health, housing, benefits, respite and autism support. Person Specification Level 3 qualification in a relevant field such as education, childcare, social care, family support or safeguarding. DSL training, or willingness to complete immediately upon appointment. Substantial safeguarding experience, including managing child protection cases and making statutory referrals. Experience of multi-agency safeguarding work and attending Child Protection/Child in Need meetings. Strong knowledge of current safeguarding legislation, including KCSIE and Working Together. Understanding of autism, severe learning difficulties and SEND/EHCP processes. Salary will be determined by the successful candidate's qualifications and relevant experience, and will be in accordance with the client's pay policy

Case Management Officer (Disabled Facilities Grants) Housing Adaptation Service 📍 Location: Hounslow, Hybrid Working (2/3 days per week office), with visits round borough 💷 Pay Rate: £21.41 per hour PAYE / £28.48 per hour Umbrella ⏰ Hours: 36 hours per week, Monday to Friday 📅 Contract: 3 months initially (with possible extension) ✅ Start: ASAP About the Role We are recruiting for an experienced Case Management Officer to join Hounslow's Housing Adaptation Service, supporting vulnerable and disabled residents through the Disabled Facilities Grant (DFG) process. Working as part of a dedicated team of four, you will manage a varied caseload of up to 40 live cases at different stages of the grant process. This is a rewarding frontline role where you will act as the key point of contact for residents requiring home adaptations, guiding them from initial enquiry through to completion of works. The role involves regular home visits across the borough to assess needs, provide support, and ensure adaptations are delivered effectively. Following completion of scheduled visits, there is flexibility to work from home. Key Responsibilities Manage a caseload of up to 40 Disabled Facilities Grant cases from enquiry through to completion. Act as the first point of contact for residents seeking advice, guidance and support. Conduct home visits to vulnerable and disabled residents across the borough. Assess eligibility for grants and undertake financial means testing. Explain complex grant processes and funding options clearly to residents. Liaise with Occupational Therapists, Surveyors, Social Care teams, Housing Associations and contractors. Monitor case progression and ensure projects are delivered within agreed timescales. Raise purchase orders, review invoices and support financial administration processes. Arrange and monitor the installation of specialist equipment such as stairlifts, through-floor lifts and ceiling track hoists. Maintain accurate case records and ensure compliance with relevant legislation and council policies. Support the management of adaptation waiting lists and priorities. About You Experience managing complex caseloads within housing, social care, grants, adaptations, or a related public sector environment. Knowledge of the Disabled Facilities Grant (DFG) process or a willingness to quickly develop expertise in this area. Experience supporting vulnerable residents and delivering customer-focused services. Strong administrative and organisational skills with the ability to manage multiple cases simultaneously. Experience reviewing financial information and carrying out means-testing or similar assessment processes. Excellent communication and stakeholder management skills. The ability to work independently while contributing positively to a collaborative team environment. Good IT skills and experience maintaining accurate records and case management systems. A full ability to travel throughout the borough to undertake home visits. Driving desirable Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Part time Waste Segregation Officer - FELTHAM Holiday cover / sicknes cover - immediate 3 days per week 4 hours a day. - Monday, Wednesday and Friday. About the role As a Waste Segregation Officer you'll be contributing to an ever-growing established company that's helping customers reduce their impact on the environment, conserve natural resources and reduce landfill. What will I be doing? You will be organising our customers waste from bin bags into the correct recycling and non-recycling bin locations. You will also be on our customers site and will have to liaise with our customers if there are any issues or additional requirements. What are the requirements? You must be able to demonstrate reliability, good communication skills and a willingness to want to help our customers create a cleaner environment. Excellent attention to detail as you will be organising our customers waste into recycling and non recycling bins. Experience of working in the waste industry is desirable but not essential. Experience dealing with customers face to face would be desirable.Overview We are seeking a dedicated Waste Operative to join our team. The successful candidate will be responsible for the safe and efficient handling of waste materials, ensuring environmental compliance and maintaining cleanliness across our facilities. This role offers an opportunity to work in a dynamic environment where safety, organisation, and physical capability are essential. Prior experience in waste management or mechanical knowledge is advantageous but not mandatory, as training will be provided. Responsibilities Collect, sort, and dispose of waste materials in accordance with company procedures and environmental regulations. Operate waste handling equipment safely and effectively, including compactors and balers. Assist with the loading and unloading of waste containers using appropriate lifting techniques. Ensure all waste areas are kept clean, organised, and free from hazards. Conduct routine inspections of waste storage areas to identify potential issues or safety concerns. Follow health and safety protocols at all times to minimise risks associated with heavy lifting and machinery operation. Collaborate with team members to optimise waste management processes and improve operational efficiency.Experience Previous experience in waste management, recycling, or related fields is desirable but not essential. Mechanical knowledge or familiarity with waste handling equipment is a plus. Ability to perform heavy lifting safely and effectively is required. Physical fitness to undertake manual tasks throughout the shift is necessary. A proactive attitude towards safety and environmental standards is highly valued. This role provides an excellent opportunity for individuals seeking a physically active position within a supportive team environment, committed to sustainability and safety standards. Job Type: Part-time Work Location: In person

Project Coordinator Location: Hounslow, West London Salary: £15.00 per hour Job Type: Temporary to Permanent Start Date: Immediate Working Pattern: Full-time, Office Based (1 day per week from home available after successful completion of 3-month probation) We are recruiting for an experienced and highly organised Project Coordinator to join a busy team based inHounslow. This is an excellent opportunity for someone who enjoys working in a fast-paced environment, managing multiple priorities, coordinating projects, analysing data, and engaging with stakeholders at all levels. Originally created as an administrative position, this role has evolved into a key project coordination function requiring strong digital skills, exceptional communication abilities, and the confidence to work with senior managers, operational teams, contractors, and clients. The successful candidate will play a vital role in supporting the delivery of electrical and highways-related projects, maintaining data integrity across multiple systems, investigating customer complaints, producing reports, and ensuring project information is accurately managed and communicated. Key Responsibilities Provide comprehensive project administration support to the Electrical Services team. Coordinate activities across multiple projects, ensuring deadlines and actions are tracked and completed. Chase updates and information from senior managers, operational crews, and external contractors. Monitor project progress and maintain accurate records across multiple systems. Support programme updates and assist with project reporting.Data Management & Analysis Receive, validate and process project information from various sources. Enter, maintain and update information within central databases and Excel spreadsheets. Manage data across multiple systems, ensuring accuracy and consistency. Catalogue records using appropriate classifications and tags. Digitise physical records and transfer them into electronic systems. Retrieve and provide information upon request. Produce data reports and analyse trends, discrepancies and performance metrics. Utilise advanced Excel functions including Pivot Tables, Lookups and data analysis tools. Reporting & Communication Produce professional reports, summaries and project documentation. Prepare presentation materials for management meetings and stakeholders. Communicate clearly and confidently with internal and external stakeholders. Tailor communication style to suit different audiences, from operational staff to senior leadership teams. Support client-facing activities where required.Experience Required Previous experience in a Project Coordinator, Project Administrator, Project Support Officer, or similar role. Strong project administration experience. Excellent written and verbal communication skills. Experience investigating complaints, reviewing cases and drafting formal responses. Strong customer service and stakeholder management skills. Advanced Microsoft Office skills, particularly Excel. Ability to analyse data and produce meaningful reports. Experience working across multiple digital systems and databases. Excellent organisational skills with strong attention to detail. Ability to manage competing priorities and work to deadlines. Confident communicating with senior managers and external stakeholders. Proactive, self-motivated and able to work independently. Strong problem-solving abilities. Experience producing reports and presentations.Personal Attributes Confident and professional. Organised and highly detail-oriented. Diplomatic and tactful when managing challenging situations. Resilient and comfortable working in a demanding environment. Able to influence and motivate others to provide information and complete actions. A strong team player who can also work independently. Adaptable and quick to learn new systems and processes. Analytical, inquisitive and naturally curious. Proactive with a positive, can-do attitude.Please contact Paige Dent at Office Angels Staines to express your interest in this opportunity. Upon application for this role you will receive a text message/email link to engage with our AI agent, please complete this to enhance your application We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Marketing & Communications Officer Temporary Ongoing Opportunity with Potential to Become Permanent Location: Hounslow Hybrid Working: 1 Day Working From Home Available After Successful Completion of 3 Months Reporting To: Business Manager This is a varied position where you will play a key role in managing communications, stakeholder engagement, digital content, social media activity, community initiatives, and reputation management. Working closely with internal departments, local stakeholders, community groups, and external partners, you will help deliver engaging communications and positive customer experiences while supporting wider business objectives. This role would suit an experienced communications or marketing professional who enjoys a hands-on role with a mix of content creation, social media management, public relations, stakeholder engagement, and community outreach. Key Responsibilities Develop and maintain positive relationships with key stakeholders, community groups, local representatives, and external partners. Ensure a timely and professional approach to correspondence and stakeholder enquiries. Draft and deliver communication plans for projects, campaigns, and business initiatives. Support reputation management activities by ensuring consistent and engaging messaging across all channels. Respond to escalated customer and stakeholder enquiries, ensuring issues are directed to the appropriate teams and resolved efficiently. Identify opportunities to improve engagement and strengthen relationships with local communities. Assist with media enquiries and support positive relationships with local, regional, and national media contacts. Draft press releases, articles, stakeholder updates, and internal communications. Escalate potential reputational or crisis communication issues where appropriate.Digital Marketing & Social Media Manage and maintain company social media channels including LinkedIn, Instagram, and X. Create, schedule, and publish engaging content that supports business objectives. Develop and implement monthly social media and communications plans. Monitor engagement levels and identify opportunities to increase audience reach and interaction. Create interactive campaigns to promote services, projects, achievements, and community initiatives.Content Creation Produce engaging written, photographic, and video content for a variety of audiences. Film, edit, and publish video content for use across social media and digital platforms. Coordinate photography and visual content requirements for campaigns and events. Work with external agencies and suppliers to develop high-quality marketing materials. Ensure all content aligns with brand guidelines and communication standards.Website Management Maintain and update website content using WordPress. Ensure key information remains accurate, relevant, and up to date. Support the publication of project updates, business news, events, and customer information.Community & Employee Engagement Plan and coordinate employee engagement initiatives, wellbeing campaigns, and awareness events. Support community engagement activities and volunteering programmes. Identify opportunities to increase social value and strengthen community relationships. Represent the business at external events, community meetings, and stakeholder forums.Skills & Experience Required Minimum 3 years' experience within a Marketing, Communications, PR, Social Media, or Engagement role. Strong copywriting skills with the ability to create engaging content for a variety of audiences. Experience managing social media channels and digital campaigns. Experience creating and editing photographic and video content.Desirable Relevant qualification in Marketing, Communications, Public Relations, Journalism, or a related discipline. Experience using WordPress or other content management systems. Previous experience working within infrastructure, construction, public sector, engineering, or community-focused environments. Experience working with media contacts or PR agencies. Experience writing award submissions and managing promotional campaigns.What's on Offer? Temporary ongoing role with genuine potential to become permanent. Full-time Monday to Friday position. Office-based in Hounslow. Hybrid working available after 3 months (1 day per week from home) Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Salary - £32,000-£38,000 dependent on experience plus Veolia benefits. Location - Hammersmith and Fulham Hours - 40 hours per week, standard hours are 08:30-17:00, Monday to Friday Please submit a 1 page cover letter (please write this in your own words not AI as this forms part of the initial assessment of your writing style) and a 2 page CV if you are interested in this role. The team do occasionally work from home, but as this role is engagement focused it is best suited to someone who is keen to work within the borough of Hammersmith & Fulham, and at our depots in the borough. When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life What we can offer you; 25 days of annual leave Access to our company pension scheme Discounts on everything from groceries to well known retailers Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to One paid days leave every year to volunteer and support your community Ongoing training and development opportunities, allowing you to reach your full potential Stream - Employee financial wellbeing support: early access to your earned pay, savings, budgeting, financial coaching & rewards.What you'll be doing: In the Social Value Officer position you will work closely with the Local ECO Manager and ECO Officer to develop and deliver social value projects. This will include career workshops, work experience, apprenticeship and employment programmes to support local students, residents and vulnerable groups to find meaningful careers. You will also research and coordinate volunteer activities for residents, and support the delivery of our national community funds and local spend initiatives. We are looking for an energetic all rounder with exemplary people and communication skills, and proven expertise in measuring and reporting data. Manage and report on the social value function of the contract and lead on the design and delivery of specific projects to achieve contractual commitments. Work as part of the Education, Communications and Outreach (ECO) team, supporting national and local behaviour change campaigns to support staff wellbeing, improve recycling rates and build more resilient local communities. Build and maintain strong relationships with internal and external stakeholders, and community partners, coordinating stakeholder teams to deliver project work. Identify contract good news stories and feed to the regional External Engagement team. Maintain a network across the UK ECO team to identify opportunities for innovation. and process improvement and lead on the implementation locally where relevant. Keep abreast of industry developments.What are we looking for? Essential: Experience in project development and management, contributing to and executing strategic plans to achieve social value objectives Excellent data management and reporting Experience working with agencies and external organisations to deliver partnership projects Experience delivering community engagement and behaviour change activities Excellent written and verbal communication skills including presentation skills Budget management Desirable: Experience delivering and reporting on social value initiatives Experience of supporting vulnerable groups Understanding of PR, social media, social advertising and digital communications Understanding or experience working with local authorities Experience of visual and textual content production across multiple formats A full clean UK driving licence What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive

inforcer is one of the fastest growing technology organisations in the world and a leading provider of cutting-edge cybersecurity and AI solutions to support the SMB market. We provide MSPs (Managed Service Providers) with the fundamental technology they need to manage and secure Microsoft 365 at scale and deliver AI services. Our mission is to beinforcedin every MSP! We’re looking for a Team Lead to run our global Platform Support team. They’re the people MSPs talk to when they need something sorted, and they sit across several regions and time zones. This is a people role. A Technical Lead will own the technical side of the function, and you’ll own the team. Day to day, that means line management, coaching, one-to-ones, performance reviews, & onboarding. When a case is high impact or commercially sensitive, you’ll take ownership of it. You’ll make sure the right people are on it, that the customer knows where they stand, and that communication holds up across regions when something big goes wrong. You’ll also own how the function runs. That covers coverage and resourcing across time zones, workflows, escalation paths, quality assurance, knowledge management, and the numbers we get judged on: CSAT, first response, resolution time and backlog. You’ll work closely with the Technical Lead, who takes the technical side of escalations, so between you the whole picture is covered. A lot of the job is making sure support quality and career progression feel the same wherever someone sits, and that out-of-hours cover gets shared fairly instead of always landing on the same people. The scope of the role is global. Reporting to our Global SOC Lead, Leading a global team means some flexibility outside core hours. An early call with one region, a later one with another, and being around when a major incident hits. We manage that with time off in lieu rather than expecting you to absorb it. • Line manage and coach Platform Support Specialists in every region we operate in, with a one-to-one cadence that suits their time zone, plus performance reviews and goal-setting conversations., • Spot where people need to develop and put training, coaching and career plans in place, so progression looks the same wherever someone is based., • Lead recruitment, selection and onboarding for new specialists with the People team, including in new regions as we extend coverage., • Own global coverage and resourcing, including handover between regions and out-of-hours arrangements, so customers get the same quality of support at any hour., • Own team performance against CSAT, first-response and resolution time and backlog, globally and region by region, and report on it clearly., • Keep us at or ahead of our SLA commitments across all regions and customer segments, bringing in the Technical Lead when a case needs technical depth., • Own how the team works day to day: workflows, triage, escalation paths, quality assurance and knowledge management, applied consistently in every region., • Take ownership of high impact or commercially sensitive customer matters, and coordinate communications across regions during major incidents., • Represent Platform Support in cross-team forums and leadership reviews, and bring what customers are telling us back to Product, Engineering and Partner Success., • Support Partner Success and Sales on account-level matters, including renewal risk and expansion signals the team picks up in support conversations., • Contribute to capacity planning, headcount forecasting and budget discussions, and report on how the team and the function are performing to the Chief Strategy Officer., • Steep Learning curve: We believe people leave organisations when learning stops. We promise a steep and continuous learning curve to both challenge and develop our people. You are responsible for your own learning, but you’ll be surrounded by exceptional people and strong enablement, if you choose to lean into it, in an environment where it’s safe to make mistakes, try new things, and improve., • Real impact:We operate in a high-trust and autonomous environment where you can make a real impact and difference in your role and across the company., • Transparency and Honesty:We believe honest and clear communication creates a highly collaborative culture. It gives you the “why” we make decisions and allows you to effectively make your own. We won’t pull the wool over your eyes, we are a fast-growing start-up that comes with its own unique challenges, but we all work hard to solve them, together, as a team., • A+ Global Team: Our people power every part of our business, and we look for individuals who bring genuine passion to their role and operate at their very best. A-players thrive when surrounded by other A-players. Our level of growth and rate of change can be hard work and challenging, but you’ll be surrounded with exceptional people that are always happy to help., • Regular Team Socials:We celebrate our team, our milestones, promotions and achievements with social events every month., • Employee Recognition:Programs to recognise and reward our top contributors for their achievementsand efforts. We live our company values every day and reward those people who embody them., • Experience leading people, through formal line management, mentoring or senior specialist responsibility., • Experience managing or coordinating people across time zones, or a clear view of how you’d do it well., • A real interest in developing people. Coaching, honest feedback and career conversations are where most of your time will go., • A track record in a metrics-driven service environment, hitting SLAs without letting quality slip., • Comfort with data. You can pull the report, see what it’s telling you and act on it., • Excellent written and verbal communication, including with senior stakeholders and customers under time pressure, and with a team you won’t often be in the same room as., • Sound judgement on what to prioritise, when to elevate and when to pull other people in., • Enough exposure to a technical or product support environment to follow the conversation and know when to bring in the Technical Lead. You don’t need to be the deepest technical person in the room., • Nice to have: scaling support operations in a growing SaaS business, and familiarity with Microsoft 365 and the MSP ecosystem. Inforcer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr

Role: Commercial Finance Manager Reports to: Head of Business Insights Based: Southall (On-site) About Delice De France: Delice is the largest specialist distributor of premium frozen bakery products operating in the UK with a rich history underpinned by a focus on innovation and customer service. Established in London in 1984,primarily focused on the food service sector, with notable success in retail, leveraging its established strategic supplier network to navigate global food trends and develop a holistic understanding of the food market in conjunction with its own multi temperature UK logistics network. On 4 October 2019, Delice became independent through a management buy out. Through increased but measured agility and flexibility Delice optimised its assets, grew new sales channels, and further enriched its own fleet to benefit its customers. Delice is led by an entrepreneurial experienced management team with a demonstrable record of delivering performance, supported by years of industry knowledge and insight. The Company has a proven track record with strong financial performance. Delice management responded quickly to the pandemic, speedily right-sizing the business by July 2020 and saving c£8m a year. Delice has since developed new business channels, built a successful dark kitchen and established its own multi-temperature UK fleet, whilst completing its full separation from Aryzta. Today, Delice is a stronger, fit-for-purpose business in a robust financial position and well placed for future growth. The Role: The whole Finance team at Delice are very commercially driven and get the opportunity to get involved in all aspects of the business at many different levels. At Delice finance is at the heart of the business, with an Entrepreneurial spirit. We are looking for an exceptionally commercial candidate to join our Business Insights team in our Southall Head office. Business Insights is exceptionally entrepreneurial, and no two days are the same. It's an exciting time to join us and be a part of the team designed to drive the business forward through business partnering the sales team and being an integral part of our Customer's Journey. You will also own the financial view of our product journey, from supplier through freight, storage and distribution to the customer, making sure every product is accurately costed to deliver its margin. You will be involved in a variety of fast paced change projects and initiatives into our customer centric independent business. For example, relaunching our Customer Concepts and the Delice Brands. You are excited by the opportunity to work at different levels within the business and driven to learn more about an FMCG food business, bringing strong business acumen. Driven and a self-starter, you will lead continuous improvement across our Customer Journeys, striving for efficiencies and excellence whilst maintaining the highest standards of performance and promoting our Food Safety Culture. You will be an extended part of our Sales team and part of the Delice Family delivering the Delice core values. Key Relationships: Reporting into the Head of Business Insights, the Commercial Finance Manager will be a key business partner to the sales team who look after the Retail, Out of Home, Catering, Wholesale, Distribution & Multiples channels. Other Key Contacts: Sales, Marketing, Procurement, Supply Chain, Hardware, the rest of the Finance team. Responsibilities: As the Commercial Finance Manager, your responsibilities will include: Lead the financial review and challenge of business cases (e.g. new customer contracts, tenders, pricing investments, new product launches and capex), including post-investment reviews to track ROI delivered against plan. Strategically and tactically support the Sales team across all sectors, end-to-end on areas such as accurate pricing, maximising Return on Investment, accurate forecasting, Finance support in tenders, contract review, trade terms management, and customer joint business plan meetings. Drive profitability, growth and cash improvement with a customer and product lens by working with the Head of Business Insights and Head of Finance, to identify key trends and actions with these channels. For larger tenders also working with the CFO and CEO. Lead regular finance and sales performance reviews to drive accountability, efficiency and clear communication. Promote cross-functional working to build a balanced customer, cost and cash-focused culture. Deliver sales analytics, including price/volume/mix, customer and product profitability and promotional effectiveness, and develop timely, accurate, insight-driven commercial reporting and Power BI dashboards. Working with the Head of Business Insights, own the Sales month-end commentary, providing a clear understanding of business sales performance and outlook. Prepare the Executive KPI report, bringing together key metrics from across all departments, summarising performance and highlighting key changes and trends for the Executive team. Build a working technical understanding of each department's KPIs to sense-check the data and explain key movements. Champion data literacy and self-serve reporting (Excel, Power BI) across the commercial team, promoting continuous improvement throughout Delice. Own landed product cost modelling as part of the product journey, keeping product costs accurate and analysing variances to inform pricing and margin decisions. Support the Strategic Sector Pricing Strategy for Delice working closely with the Channel Team, Sales Operations Director, President and Marketing. Work with the Head of Business Insights, Chief Financial Officer, President and the Sales Operations Director to understand how market insights can be used with pricing tactical strategies to gain market share. Evaluate new financing and business model opportunities to increase market penetration for Delice de France. Lead and support cross-functional projects and provide ad hoc commercial finance solutions as business needs evolve. Benefits: Company Pension. Life Assurance. Free Onsite Parking. Referral Scheme. Long Service Award Scheme. 50% Discount Off Company Purchases. Eyecare Vouchers. Employee Assistance Programme. Essential Experience and Qualifications: Business or numerate degree (or equivalent). At least 3 years' commercial finance or financial reporting experience, with a commercial, value-adding mindset. Proven business partnering experience, with the confidence to challenge and influence senior stakeholders. Strongly analytical, with excellent communication, collaboration and interpersonal skills. Customer and solutions focused, turning financial insight into practical commercial solutions for customers and the business. A strong, resilient and flexible personality, comfortable adapting to changing priorities and holding their own with senior stakeholders. Excellent planning and multitasking skills, able to manage varied day-to-day priorities and deadlines. Advanced Excel skills, along with strong MS Office skills. A proactive self-starter with clear, independent thinking, able to work flexibly both independently and as part of a team. Experience of an integrated ERP system (ideally Microsoft Dynamics 365) and Power BI is preferred ACCA/ACA/CIMA qualified or finalist is preferred. FMCG, retail or fast-paced entrepreneurial background preferred. Enjoys a fast-paced, changing commercial environment where no two days are the same. Key Performance Measures: Business partnering and key stakeholder management. Timely, accurate and insightful commercial reporting and sales analytics with a value-added focus. On-time, accurate delivery of the Executive KPI report with clear, actionable commentary. Rigour of business case review and tracking of ROI delivered against plan. Accuracy of landed product costs and overall margin delivery against target. TPBN1_UKTJ

55,000 - 60,000 per annum depending on experience Compliance Assurance Officer 55,000 - 60,000 per annum dependent on experience 12 month FTC London/Kent Hybrid At Saga, were looking for an experienced Compliance Assurance Officer to take the lead on independent compliance assurance across two FCA-regulated businesses, Saga Insurance and Saga Money. This is a fantastic opportunity for someone who enjoys autonomy, thrives on intellectual challenge and wants their expertise to have a genuine impact on how a business manages risk, protects customers and delivers the right outcomes. As the sole Compliance Assurance Officer, youll be tasked with delivering the approved annual assurance plan. Here you will have the freedom to determine the scope and schedule, and provide independent insight that influences senior leaders and the Boards. Youll have the confidence to challenge the status quo, the judgement to identify emerging risks and the opportunity to turn your findings into meaningful improvements. Youll be trusted to bring an independent perspective, champion strong regulatory standards and help shape a culture where doing the right thing for our customers is at the heart of every decision. At Saga, we work flexibly, which means our colleagues have autonomy over where they work at home or in a hybrid setting. This role has a small hybrid element, which means that our team comes together at least once a month when we need to collaborate. Role Responsibility As our Compliance Assurance Officer, you will be responsible for planning and undertaking detailed assurance reviews, assessing compliance with FCA rules, internal policies and the effectiveness of existing controls Other accountabilities will include: Taking responsibility for delivering the annual assurance plan, independently managing review schedules, priorities and competing demands. Assessing whether business practices and customer journeys are delivering good outcomes, identifying potential regulatory breaches or areas of customer harm. Reviewing and adjusting assurance priorities where changes in the business or regulatory environment warrant additional scrutiny. Producing clear, evidence-based assurance reports setting out findings, associated risks and recommendations for improvement. Providing regular updates to senior management and relevant governance committees on assurance activity, key findings and emerging themes. Challenging senior stakeholders where reviews identify gaps in regulatory compliance, weaknesses in controls or inadequate management responses. Escalating significant regulatory concerns and control weaknesses, ensuring these are brought to the attention of the appropriate individuals or committees. Monitoring the progress of agreed remedial actions, challenging delays or proposed solutions that do not adequately address identified risks. Undertaking follow-up testing to confirm that actions have been implemented and are effective. Identifying recurring issues and opportunities to improve controls and compliance arrangements across both businesses. Maintaining and developing the assurance approach to reflect changes in regulatory expectations and business risks. Developing the annual risk-based compliance assurance plan (2027/28) for both regulated businesses, taking account of regulatory requirements, business risks, previous findings and emerging issues. The Ideal Candidate You will have a strong understanding of the FCA regulatory framework, particularly Consumer Duty, insurance distribution, product governance, financial promotions and conduct risk. An ICA qualification or equivalent would be desirable. Experience of planning and undertaking risk-based compliance monitoring or assurance reviews, including assessing control effectiveness and identifying regulatory weaknesses. Ability to review complex information, identify underlying issues and reach well-reasoned conclusions supported by evidence. Confidence and experience to manage a programme of work with limited supervision, make sound judgements and take responsibility for delivering agreed objectives. Strong written and verbal communication skills, with the ability to present findings clearly and explain regulatory issues to stakeholders at different levels. Ability to build effective working relationships, constructively challenge senior colleagues and influence improvements without direct management authority. Ability to prioritise competing demands, manage deadlines and maintain oversight of assurance activity across two regulated businesses. A balanced and pragmatic approach, with the confidence to raise difficult issues and maintain an independent view where necessary. Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special Package Description At Saga we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, thats why we have put together an amazing benefits package for all colleagues. BENEFITS AVAILABLE FOR THIS ROLE: 25 days holiday + bank holidays Option to purchase additional leave - 5 extra days Pension scheme matched up to 10% Company performance related annual bonus - Up to 5% Life assurance policy on joining us, 4 x salary Wellbeing programme Colleague discounts including family discounts on cruises, holidays and insurance Range of reductions and offers from leading retailers, travel groups and entertainment companies Enhanced maternity and paternity leave Grandparents leave Income protection Access to Saga Academy, our bespoke learning platform About the Company Over the past 70 years we have become the UKs specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.Job Reference: saga/TP/56250/3590

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As a Regional Care Assistant with Barchester care homes, you'll deliver warm, empathetic and respectful care and support across a 20-mile radius to help our residents get the most out of life.On a practical level, you can expect to monitor the delivery of care when on duty, contribute to the person-

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