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  • Hotel FOH Assistant
    Hotel FOH Assistant
    1 day ago
    Full-time
    Belfast

    We are looking for a Front Of House Assistant to join Eden Locke, Edinburgh. Our desire to inspire soulful hospitality is taking us on a journey of evolution and growth, making our presence felt in major cities across the UK and Europe. We entrust our vision, purpose and brand to the hands of our teams. It’s a big responsibility and this is why we seek and develop unique individuals to lead the charge. When and Where? 24 hours a week, over 3 days. We believe in working flexibly – this includes flexibility in working days (including weekends and bank holidays in operations) and working hours. This may be ad hoc or permanent flexibility. Ask your recruiting manager or see our careers page for more information. From city to tranquillity, in just a few steps. This is Eden Locke – a peaceful haven for sleeping, working and living, minutes from Edinburgh’s main sites. Set behind a grand Georgian façade, Eden Locke has just 72 apartments making it our most intimate Locke location. But what it lacks in size, it more than makes up for in style and beauty. JOB OVERVIEW To co-operate and work with departmental colleagues and team members across the business, carry out tasks as designated and manage the day-to-day practical aspects of customer service in an organised, structured and professional way. Primary duties include greeting guests, taking orders, serving food and drinks, and ensuring a positive dining experience. To carry out all tasks and procedures in line with statutory requirements and ensure that customer service is provided in line with the business and performance objectives of the Hotel. DUTIES AND RESPONSIBILITIES Service Delivery: Creating tell-your-mates experiences that makes guests want to keep coming back Welcome guests, direct them to their tables, and ensure a clean and inviting space. Present menus, answer questions about dishes and beverages, and accurately record orders. Deliver food and beverages promptly and efficiently, ensuring proper presentation and temperature. Refill drinks, clear used plates, and maintain a clean and organised dining area. Process payments, whether by credit card or room charging. Being empowered to use your initiative when dealing with handle customer complaints or issues with a positive attitude and seek to resolve them. Ensure tables are set up appropriately, and the dining area is clean and tidy. Relay orders accurately, address any issues with preparation, and coordinate service Actively looking for opportunities to grow revenue. Identifying upselling opportunities General Operations & Team Support: Work flexibly across multiple areas depending on business needs. Support events, activations, and lifestyle programming. Ensure public areas remain clean, inviting, and on-brand. Maintain a positive, supportive, and inclusive team environment. Follow all hotel policies, safety procedures, and brand standards. Other: While this job description is intended to be an accurate reflection of the duties involved with this position, the company reserves the right to add, remove or alter duties when business need dictates. REQUIRED KNOWLEDGE, SKILLS & EXPERIENCE FOR THIS ROLE Experience: Previous experience in a customer-facing role preferred Confidence using IT systems and software (including Microsoft Office) Skills: Customer Service: Friendly, attentive, and able to handle wide range of customer interactions. Natural influencing skills with a knack for managing expectations Communication: Excellent verbal and non-verbal communication skills. Knowledge of Food and Beverages: Familiarity with menu items, drink options, and potential allergies or dietary restrictions. Attention to Detail: Accurate order taking, ensuring correct presentation, and maintaining a clean dining area. Multi-tasking: Ability to handle multiple tasks simultaneously while maintaining efficiency. Problem-Solving: Able to address customer issues or resolve unexpected situations. Teamwork: Collaborate effectively with other servers, kitchen employees, and bar staff.

    No experience
    Easy apply
  • Chef de Partie
    Chef de Partie
    2 days ago
    Full-time
    Belfast

    Chef – Luqa Be you. At work. We’re opening Luqa , a new restaurant at Eden Locke on George Street, Edinburgh, and we’re looking for a Sous Chef to join us at the beginning of our journey. Luqa is a new concept opening this autumn, with a simple approach to food: good, unfussy dishes with an Italian twist, served in a relaxed and welcoming space. We’re looking for someone who wants to be part of building something new. This is an opportunity to join early and have an influence on how Luqa develops. This is a full-time role, 40 hours per week across 5 days . What you'll be doing Preparing and cooking food across our café, brunch and restaurant menus Supporting daily kitchen preparation and service Helping us maintain consistency and quality as the menu and concept develop Keeping the kitchen clean, organised and compliant with food hygiene and health & safety standards Working closely with the wider Luqa and Eden Locke team to deliver a great guest experience Bringing ideas, curiosity and a willingness to help shape and improve what we do What we're looking for At least 1 year’s experience in a professional kitchen or similar hospitality role Someone who is confident working independently but also enjoys being part of a team A good understanding of food hygiene and kitchen standards Someone organised, reliable and comfortable working in a busy environment Experience with pizza is desirable, but not essential Most importantly, someone who is enthusiastic about food and wants to be part of something new Why join Luqa? Luqa is a brand-new concept, giving you the opportunity to join from the early stages and help shape the kitchen as we grow. We’re looking for someone who wants to contribute ideas, develop their skills and be part of creating something from the ground up. Luqa will be part of Eden Locke, a 72-apartment aparthotel on Edinburgh's George Street. You'll be part of a small, collaborative team where the restaurant works closely with the hotel and where there is plenty of opportunity to learn and grow. What we offer 40 hours per week across 5 days Free nights at your choice of our hotels Wellbeing benefits, including a Cash Plan and Employee Assistance Programme Pension scheme When and where? Luqa at Eden Locke 127 George Street, Edinburgh Luqa is opening in October, and we’re looking for someone to join us around the opening of the new concept. Start date will be agreed depending on availability and notice period. We believe in working flexibly, including flexibility around working days, weekends, bank holidays and working hours. About Locke At Locke, we create spaces where you can be you. From front desk to back office, on-the-ground to behind-the-scenes, our people make Locke what it is. We’re building a community of the culturally curious, the forward-thinking and the ever-questioning. Luqa is our latest opportunity to bring that philosophy to life through food and drink. About edyn Our vision is to create sanctuaries across European cities, providing a sense of belonging for the free-thinking urbanite in all of us. Our brands – Locke, SACO and Cove – are rooted in their local neighbourhoods, offering vibrant experiences and connections.

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