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Job Title: Operations Manager (Serious Injury) Level: Manager Reports to: Director of Legal Services Operations Purpose of Role A member of the leadership team, the operations manager will be responsible for the driving operational excellence, effective leadership and management of the Serious Injury operations including onboarding, colleague engagement, customer service, MI & Data reporting, resource planning and people performance & routines. This role is accountable for achieving agreed KPIs, embedding continuous improvement, and ensuring compliance with regulatory and technical standards. Success will be defined by consistent delivery of performance targets and demonstrable impact on business outcomes. Key Accountabilities: Leadership & Management of Serious Injury Operations · Lead & motivate all colleagues through Team Leaders to achieve performance targets, high engagement and excellent customer service. · Create a culture of continuous improvement and high levels of colleague engagement who contribute to the overall operational plan · Motivate and lead the team, through the Team Leader community being accountable for oversight and management of all performance metrics across your direct reporting line · Anticipate operational risks and issues establishing plans to mitigate negative impacts on case progression, customer service, regulatory compliance and technical quality · Lead the ongoing analysis of process performance and design of new process initiatives to enhance service, efficiency and financial performance. Support strategic change programmes to deliver new solutions. · Own & manage the documentation of all agreed operational processes ensuring regular checks and balances against agreed practices and ensuring actions in place to resolve adherence gaps. Operational Planning, Resource Management & Performance Reporting · Accountable for resource planning for Serious Injury including full visibility of recruitment, attrition and talent moves across all areas. To also includes resource planning and productivity performance · Responsible for all operational performance including monitoring and analysis of case progression, productivity, cash income & client service excellence · Coordinate and support the Serious Injury Operational Plan to ensure delivery of all agreed activity and initiatives including systems, process, people, customer, trading tactics, business projects and key client requirements. Colleague Capability & Talent Development · Build a high-performing, engaged team through coaching, mentoring, and development plans. · Responsible for maintenance and development of the skills and talent frameworks across Serious Injury to ensure consistent pipeline of colleagues available to fill vacancies as required. · Identify key talent and develop individual plans to accelerate capability within the department as well as into others areas of the business. Key Performance Indicators Your KPIs and Objectives will be discussed and agreed with you on a one-to-one basis. You will have regular one-to-one meetings with your line manager to review your performance against these objectives and identify any areas for development and/or required support. · Acceptance Rates / Conversion of new recommendations. · Case Progression · Cash Flow and cycle times · Financial & Trading Performance · Recruitment & Attrition Rates · NPS / Customer Satisfaction / Trust Pilot and other service relating metrics. · Colleague Engagement Rates · More will follow as role grows. Person Profile A results-driven leader with proven ability to deliver operational performance in a fast-paced, high-performing environment. A person who is personally motivated by creating team capability and harnessing business values and purpose to generate an environment of high performance and contemporary learning. · Demonstrates accountability for measurable outcomes · Drives success through people management, process excellence, commercial and risk management · Strong analytical and problem-solving skills with a focus on data-driven decisions · Inspires and motivates teams to achieve ambitious targets · Pragmatic and decisive, balancing strategic vision with operational detail · Ability to translate strategic objectives into measurable operational plans · Skilled in performance management techniques and coaching for results · Expertise in resource planning and risk mitigation · Track record of driving continuous improvement and efficiency gains · Acts with drive, pace and passion and able to work in a fast moving environment · Able to make informed and timely decisions showing responsibility for outcomes whether positive or negative · Emotional Intelligence by understanding their own emotions, as well as empathising with others and maintaining a positive work environment · Demonstrate consideration of our company values in day to day decision making. · Be a cultural ambassador by displaying our values and behaviours in every aspect of the work they do. · Willing to explore and embrace new technologies which can support the business and our clients into alternative ways of managing their claims Essential · Previous experience of leading an operation 150FTE plus which included resource planning, recruitment, managing performance & productivity, ideally in a professional services environment. · IT skills – including Microsoft Word; Microsoft Teams; PowerPoint & Excel. Any experience of Power BI or similar data tools would be useful. · Strong capability in managing and making decisions in allHR processes · Financial acumen to understand and manage budgets and P & L · Experienced in the use and interpretation of MI and data and able to present to executive level as and when required. Personal Development There is the opportunity for high performing individuals to move into different departments across the business to expand their knowledge and experience and develop a career within Minster Law. Salary Information The annual salary range for this role is £50,000 - £70,000. Equal Opportunities Minster Law is committed to equality and diversity and being a workplace that creates a sense of belonging for everyone. We’re an equal opportunity and disability confident employer. All applicants will be considered for employment regardless of age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, neurodiversity, or disability status. You can read our commitment to equality and diversity on the Minster Law site. Final note • The Recruitment Team at Minster Law would like to thank you for applying for Employment with us. Due to the high volume of applications, please note if you have not heard back from us in 10 working days, you have not been successful on this occasion.

Assistant Store Manager or Sales Executive. Detail-oriented managers and salespeople.

The Manager plays a key role in driving guest satisfaction, leading a high-performance team, and overseeing day-to-day service operations. Proven experience in hospitality or restaurant management roles. Blue Shock Executive Search, established in 2003, is a renowned executive search firm excelling

Business Development Manager Wakefield Onsite, with a requirement to travel when needed £45,000 - £60,000 + Car & Bonus (DOE) Our client is seeking a new Business Development Manager to join their Sales team in the Logistics and Transport industry focusing on Groupage, Full Loads and Freight Forwarding. This role offers an exciting opportunity to leverage your existing network to drive business growth and make a significant impact in a fast-paced sector. Responsibilities: • Utilise your skills to identify and develop new business opportunities within the transport and logistics sector, on an international scale. * Foster strong relationships with clients, ensuring their satisfaction and loyalty. * Showcase your negotiation expertise to secure lucrative deals and drive new business acquisition. * Stay ahead of the competition by monitoring market trends, developments, and competitors, allowing for informed decision-making and seizing opportunities. * Act as the primary point of contact for clients, providing exceptional support and service throughout their journey. * Follow up on leads and opportunities, leaving no stone unturned to convert them into successful ventures. * Collaborate with internal departments to ensure seamless project delivery, utilising your organisational and problem-solving skills. * Enhance your industry knowledge and network by attending key events, conferences, and exhibitions, contributing to the growth of our brand. Skills & Experience Required • Proven experience of driving sales and business development success in a B2B services/solutions environment; managing a sales pipeline, delivering against revenue quotas. * Experience of selling Logistics solutions is essential, ideally on an international scale. * A demonstrable/verifiable record of accomplishment in generating new, multimillion pound business services solutions; a recent and demonstrable record of sales quota achievement. * Business proposal creation and delivery; collaborating with a multi-disciplinary team; full accountability of final documentation for presentation. * RM proficiency ideally in Microsoft Dynamics, having used CRM to manage a personal sales pipeline * Ability to identify, manage and convert self-generated lead pipeline. * Ability to travel to meet customers as needed. Want to recruit a similar role? Cast UK is a leading executive consultancy, providing national recruitment solutions to both clients and candidates. Specialising in, HR, Procurement, Buying, Supply Chain, and Logistics, each member of our specialist team has a professional background specific to their recruiting sector. With this unique insight and knowledge, our consultants are able to place individuals from trainee through to main board. For more information on Cast UK and a complete list of all of our current vacancies, please visit

Senior Automation Project Manager – Lead Programme Delivery That Shapes the Future of Evri Ready to drive high-impact automation programmes that transform how a major UK business works? If you thrive in fast-paced environments, excel at orchestrating complex projects and love enabling teams to deliver meaningful business outcomes, this role puts you right at the centre of Evri's automation transformation. This position is remote-first , with occasional travel to Morley, Leeds for key collaboration sessions and programme events. What You'll Be Doing As a Senior Automation Project Manager , you will be responsible for delivering strategic automation outcomes that drive real business value. Your role ensures that every project in the automation programme delivers to the agreed quality standards, within cost and time constraints, and ultimately achieves its intended benefits. You'll coordinate and manage a connected set of automation initiatives and BAU activities, lead planning and prioritisation discussions, support the development of the programme team, and act as a trusted partner to stakeholders across all levels of the organisation. Responsibilities Coordinate and manage a dependent group of automations and BAU activities, ensuring delivery of required outcomes directly or through a team Lead and contribute to the Programme Team, supporting its growth, development and long-term success. Produce and monitor delivery plans, ensuring projects align to time, cost and quality expectations. Facilitate decisions and make recommendations on prioritising project requests within the automation programme. Manage stakeholder expectations across all business levels—including executive, senior management, operational teams and IT/Change functions. Interested? Here's What You'll Need to Be Successful Proven experience delivering project outcomes within defined constraints of cost, time and quality. 5+ years project management experience, ideally within complex or multi-stream environments. Strong ability to influence, prioritise and coordinate across diverse stakeholder groups. Experience producing structured documentation, programme reporting and delivery plans. Ability to coach, guide and support team members, contributing to the growth of the wider Centre of Excellence. At Evri , we know we only grow if our people do too. That's why we're committed to building a truly inclusive and diverse workplace where everyone can bring – and be – their whole authentic selves. We're on a journey to better represent the customers we serve around the UK. We're committed to removing barriers and ensure that each person at Evri is valued for who they are, and what they bring to our business.? We are Evri. Where everyone is welcome We're excited for the future. Let's deliver it together. TPBN1_UKTJ

An account manager role within a company in the software space, rapidly and sustainably growing, they are looking for an account manager to become part of a dynamic sales team and play a key role in the xwzovoh development of the business as the market leader in inventory optimisation softwar. Accou

Apply promptly! A high volume of applicants is expected for the role as detailed below, do not wait to send your CV.We are a leading manufacturer of high-quality.As demand continues to grow, we are expanding our commercial team and looking for a driven.

Sales Operations Manager / Birmingham / RevOps / Hybrid. A sales operations manager role that will see that the company's sales agreements are correct, commissions are calculated accurately, and commercial performance data is trustworthy.

We are seeking an experienced .You will lead internal teams and external contractors, ensuring compliance with statutory, regulatory and best-practice requirements, while embedding a strong culture of safety, accountability and customer excellence.This is a key role with significant influence over

Harris Hill are delighted to be partnering with Dorset and Somerset Air Ambulance to recruit for a Grants and Trusts Manager to drive income generation from charitable trusts, foundations and grant-giving bodies.

We’re looking for an experienced Engineering Delivery Manager with a strong background in software development, integration, and delivery to take charge of complex work packages for next-generation flight simulators.

This is primarily a delivery and operations role with defined Executive Assistant responsibilities. Approximately one day per week will involve Executive Assistant support to the CEO. This role is suited to someone who values excellent executive support as a core skill and has clear ambition to prog

Our client is seeking a, Executive HNW Adjuster / National HNW Manager to manage the UK HNW Loss Adjusting offering. Aside from your managerial / client facing responsibilities, you will also handle a small portfolio of sensitive / major & complex HNW (buildings, contents, personal possession) c

Office based Account Manager £ Neg Depending on experience etc basic plus bonus & other benefits. You are an experienced internally based Sales Executive seeking to make your next move into a small but friendly and busy team environment and a role which offers variety of involvement between sa

Ford & Stanley Executive Search (part of the Ford & Stanley Talent Services Group) are a leading executive search and talent advisory firm specialising in the following sectors: Rail & Transportation Civils & Construction Manufacturing & Supply Chain Technology & Cyber Security Logistics & Intermod

As a Legacy Giving Manager you will:.

We’re looking for an experienced Programme Engineering Manager to take charge of complex work packages for next-generation flight simulators.

Harris Hill are delighted to be partnering with Dorset & Somerset Air Ambulance to recruit for the .This is a fantastic role within Income Generation team, where you will be shaping events strategy, inspiring supporters, and maximising income to help save lives.Lead the planning, delivery, and eval

Are you an experienced Social Media Account Executive or Manager looking to work for one of the Midlands’ top integrated agencies who really value their employees? Our client, an award-winning full-service agency, are on the lookout for a Senior Social Media Account Executive to join their Social

Harris Hill is thrilled to partner with Christian Aid, to hire their new Web Optimisation Manager, to work in either London, Cardiff, Edinburgh or Warrington. The Web Optimisation Manager is a strategic, user-focused digital optimisation specialist with strong experience in.

TERRITORY SALES MANAGER - Harsh and Hazardous environment - Northern England.

Competitive, dependent on experience.PHAR Partnerships is a leading global agency specialising in creating and delivering innovative sponsorships and brand partnerships that drive measurable results.We work with some of the world’s most recognisable brands, destinations, and rights holders - helpi

We are currently seeking a highly organised and proactive Executive Assistant and Personal Business Manager. As Business Manager, you will play a crucial role in facilitating strategic day-to-day activities, events planning and organization and ensuring seamless operations within the company. Proven

Executive Integrity is a global executive search and recruitment consultancy for a more sustainable world with a focus on talent within the Maritime and Renewable Energy sectors. Regional Account Manager (United Kingdom).

Our client is on the hunt for a high-impact Business Development Manager to drive growth, secure new opportunities, and shape the next chapter of their business. Business Development Manager Responsibilities:. Business Development Manager Requirements:.

They are now hiring a Business Development Manager/ Account Executive/ Sales Manager to own new business across the UK, with scope for international expansion over time. Business Development Manager / Account Executive EdTech.

Senior Business Development ManagerLocation: South West England (Hybrid Working)Reports To: Managing DirectorAbout the RoleAs a Senior Business Development Manager, you will play a pivotal role in driving growth within our Fire Safety and Electronic Security division.

Payroll Manager / Senior Payroll ExecutiveSalary: £40,000 £45,000 DOE (Part-time considered) Location: WitneyWe are seeking an experienced Payroll Manager / Senior Payroll Executive to manage end-to-end payroll services for a portfolio of clients, while supervising two payroll assistants and ensu

Electrical Contracts ManagerLocation: Bath (Hybrid Working)Package: Circa £50k - £55k Bonus BenefitsAbout the RoleWe are looking for an experienced and driven Electrical Contracts Manager to oversee a diverse portfolio of installation projects from pre-construction through to final handover.

De Lacy Executive will upload your CV to our database and retain some data about you in order to process your application. De Lacy Executive is an Approved member of the Recruitment and Employment Confederation, which promotes high standards in recruitment practice, and is registered with the Inform

Apply promptly! A high volume of applicants is expected for the role as detailed below, do not wait to send your CV.We are a leading manufacturer of high-quality.As demand continues to grow, we are expanding our commercial team and looking for a driven.

De Lacy Executive is an Approved member of the Recruitment and Employment Confederation, which promotes high standards in recruitment practice, and is registered with the Information Commissioners Office. De Lacy Executive complies with all relevant data protection legislation. Are you looking to be

An account manager role within a company in the software space, rapidly and sustainably growing, they are looking for an account manager to become part of a dynamic sales team and play a key role in the xwzovoh development of the business as the market leader in inventory optimisation softwar. Accou

As Business Development Manager, you will be responsible for building business within the existing supplier base while generating new opportunities across the Southwest. De Lacy Executive Recruitment will upload your CV to our database and retain some data about you in order to process your applicat

Sales Operations Manager / Birmingham / RevOps / Hybrid. A sales operations manager role that will see that the company's sales agreements are correct, commissions are calculated accurately, and commercial performance data is trustworthy.

De Lacy Executive complies with all relevant data protection legislation. We're working with a respected agricultural business to recruit a Regional Facilities Manager to oversee a varied property portfolio across the Eastern side of England. Confident budget manager with excellent organisational an

Reporting into the Regional Business Manager, you will work closely with Account Manager colleagues, Customer Pathway Managers (CPMs), Medical Science Liaison (MSLs), Marketing, and Healthcare Compliance. You will also collaborate with the Business Manager and other related teams.

De Lacy Executive are working with a respected name in the animal feed industry, is seeking a Regional Sales Manager to drive growth across Shropshire, Staffordshire, South Cheshire, North Wales, and provide support in the North. De Lacy Executive Recruitment will upload your CV to our database and

An innovative finance brokerage in Northampton is seeking a motivated Sales Executive / Junior Account Manager to drive new business and support existing clients.

Whether you're an experienced Farm Manager or an ambitious Assistant, this role offers the chance to step into a leadership position on a family run farm that values welfare, quality, and work life balance. De Lacy Executive will upload your CV to our database and retain some data about you in order

SALES EXECUTIVE / TECHNICAL SALES MANAGER - FLEXO OR LITHO PRINTED PACKAGING.

As Country Manager, you'll be responsible for the strategic and operational coordination of all commercial activities within the territory. De Lacy Executive will upload your CV to our database and retain some data about you in order to process your application. De Lacy Executive is an Approved memb

A recruiting firm is looking for a Case Manager to join their Property TPA Division.

De Lacy Executive will upload your CV to our database and retain some data about you in order to process your application. De Lacy Executive is an Approved member of the Recruitment and Employment Confederation, which promotes high standards in recruitment practice, and is registered with the Inform

A proprietary trading firm in London is seeking an experienced Portfolio Manager to design and manage profitable trading strategies across global markets.

De Lacy Executive Recruitment will upload your CV to our database and retain some data about you in order to process your application. De Lacy Executive Recruitment is an Approved member of the Recruitment and Employment Confederation, which promotes high standards in recruitment practice, and is re

An international children's charity in Milton Keynes seeks an exceptional Executive Assistant (Governance and Executive Assistant Manager) to provide strategic governance management and high-level executive support.

De Lacy Executive Recruitment complies with all relevant data protection legislation. As Business Development Manager, you will be responsible for building business within the existing supplier base while generating new opportunities across the West Midlands. De Lacy Executive Recruitment will uploa