Helpdesk Administrator
hace 5 días
Glasgow
Job Title: Helpdesk Administrator Location: Rutherglen, Glasgow Contract: Full-time, permanent Job Purpose: To provide efficient administrative and operational support to ensure the smooth running of the facilities contracts within the MTS FM Operation. Aims and Objectives: Focus on team behaviors to achieve significant results and support Dalkia in maintaining its industry-leading position and reputation with customers. Key Responsibilities and Accountabilities: • Perform day-to-day administration related to the Help Desk Facility as directed by the Helpdesk Supervisor., • Take pre-authorised actions to resolve issues and ensure smooth operations., • Assist in compiling various reports and communicate daily with engineers and service providers., • Ensure accurate completion and updating of worksheets, both electronically and manually., • Log and categorize incoming calls according to Help Desk Operating Procedures., • Support office duties while understanding and meeting contractual obligations., • Log, schedule, and program all Pre-Planned Maintenance (PPM) tasks for facilities contracts., • Issue, receive, and input maintenance information into systems like Concept Evolution or other CAFM software., • Act as a single point of contact for customers, technical staff, support staff, and management via the Help Desk., • Proactively follow up on work orders and update information in databases., • Manage purchase orders and assign subcontractor workloads., • Efficiently process service provider and supplier invoices, addressing any queries as needed., • Provide typing and administration support, as required., • Offer telephone support using the 8x8 software system., • Prepare and draft documentation, such as quotations and contractor reports., • Operate computer-based records management systems, like Concept Evolution., • Serve as a central information source, handling customer queries professionally. Health & Safety: All employees are required to take reasonable care for their own and others’ health and safety, following guidance and instructions as per the Health & Safety Policy. Working Relationships: Internal: Interface with the Team Leader and colleagues. External: Interface with the Client Representative, Service Providers, and Material Suppliers. Person Specification: Qualifications, Experience, Knowledge, and Skills Essential: • GCSE (or equivalent) in Maths and English., • Typing speed of at least 50 wpm., • Experience in Facilities Management administration., • Proficient in CAFM systems and Office 365, particularly Excel. Desirable: • NVQ Level 1-2 (Administration 4396) or equivalent., • ‘A’ Level passes or equivalent., • Experience with computerised PPM systems., • Supervisory experience (for future development). If you’re interested in contributing to an organisation committed to delivering technical solutions for a Net Zero UK, we’d love to hear from you!