JOB TODAY logo

Financial coach jobs in Reino Unido

Are you a business? Hire financial coach candidates in Reino Unido

  • Night Kitchen Porter
    Night Kitchen Porter
    hace 14 horas
    £14–£14.5 por hora
    Jornada completa
    London

    Bacchanalia, situated in Berkley Square in Mayfair, is a culinary haven celebrated for its avant-garde approach to gastronomy, elegant ambiance, and commitment to culinary mastery. As a beacon of innovative dining, Bacchanalia offers a curated experience that fuses creativity with timeless elegance that is inspired by the ancient Greco-Roman feasts of old. Walking inside transports you to another world as you are surrounded by dazzling statues designed by Damien Hirst, as well as 2,000-year-old pieces. We are currently seeking a dedicated and proficient Night Porter to join our esteemed Kitchen team. As a Night Kitchen Porter, you will play a vital role in maintaining cleanliness and order in the Kitchen, supporting the culinary team in delivering a seamless dining experience. If you have a strong work ethic, are committed to cleanliness, and are eager to contribute to the success of a high-end restaurant, we invite you to be a key player in the Kitchen at our amazing restaurant. Key Responsibilities: • Ensure the cleanliness of all kitchen equipment, utensils, and dishes., • Wash and sanitize pots, pans, and other kitchen tools., • Assist in the general cleaning of kitchen surfaces and floors., • Collect and remove kitchen waste and recycling., • Support the culinary team with basic food preparation tasks., • Maintain a clean and organized workspace., • Follow health and safety guidelines. Requirements: • Previous experience as a Kitchen Porter or in a similar role is advantageous but not required., • Strong work ethic and the ability to work in a fast-paced environment., • Basic understanding of health and safety practices., • Ability to lift and move heavy items. Benefits: -30% Dining discount across our Caprice restaurants (excluding Scott’s Mayfair), The Ivy Collection & Bill’s -Access to early pay, savings tools & financial coaching via Wagestream -Enhanced maternity & paternity leave -Cycle to work scheme and refer-a-friend bonuses up to £1,000 -English language classes, length of service awards & employee recognition bonuses -Private medical and life insurance for senior leaders, life insurance for head office employees -Employee Assistance Programme -Plus, a structured pension scheme with employer contributions Join our team and be a part of a distinguished establishment committed to delivering unparalleled hospitality. We promote a working environment in which equal opportunity and diversity is recognised, valued, and encouraged.

    ¡Incorporación inmediata!
    Sin experiencia
    Inscripción fácil
  • F&B Venue Manager
    F&B Venue Manager
    hace 7 días
    £35000 anual
    Jornada completa
    Shoreditch, Hackney

    Are you ready to lead an exceptional food & beverage operation with confidence and flair? UBA Shoreditch is looking for an experienced, driven, and guest-focused F&B Venue Manager to lead the day-to-day operation of our vibrant venue, part of Hart Shoreditch. At UBA, food and drink are at the heart of the guest experience. As F&B Venue Manager, you’ll take full ownership of the venue’s performance, leading your management and front-of-house teams to deliver seamless service, strong financial results, and a consistently memorable experience for every guest. This is a hands-on leadership role for someone who thrives on the floor, inspires teams, and takes pride in high standards. Key Responsibilities: • Lead and manage all food & beverage operations, ensuring smooth, efficient, and high-quality service across all trading periods., • Recruit, train, develop, and motivate a strong management and FOH team, fostering a positive and high-performing culture., • Drive exceptional guest experiences, acting as a visible leader and main point of contact within the venue., • Maintain and uphold high standards of service, presentation, cleanliness, and brand consistency at all times., • Work closely with kitchen, bar, and senior hotel teams to ensure aligned operations and seamless service delivery. What We’re Looking For • Proven experience as an F&B Manager, Venue Manager, or similar senior role within a quality hospitality environment., • Strong leadership skills with the ability to inspire, coach, and develop teams., • Calm, organised, and confident under pressure, with excellent problem-solving skills., • Passionate about delivering standout, guest-first hospitality experiences., • A hands-on leader who leads by example on the floor., • Strong communication skills and attention to detail. What We Offer • Competitive salary plus service charge and performance-related incentives., • Staff meals on duty., • A supportive, welcoming, and energetic working environment within a lifestyle-led brand. Apply now with your CV and join us at UBA Shoreditch!

    ¡Incorporación inmediata!
    Inscripción fácil
  • Assistant Manager
    Assistant Manager
    hace 9 días
    £29000–£31000 anual
    Jornada completa
    London

    • Annual pay up to £31000 (£29000 while in training), • Performance Bonus: paid quarterly (earn £0.50/£0.75/£1 per hour, based on store performance and hours worked), • Christmas and New Year closed, • Extra day of holiday for your birthday - 29 days in total, • Full time - 40 hours contracted, • Level financial support (withdraw money before pay day), • Free healthy food on every shift, generous in-store discounts, • Career development opportunities available Are you a results-driven leader with a passion for people, service, and performance? Do you thrive in a fast-paced, customer-focused environment? If so, we’d love to hear from you! We are seeking an Assistant Manager to support our London store team with energy, ambition, and heart. This is your chance to play a key role in a vibrant store where the team feels like family, guests feel like friends, and success is celebrated together. What You’ll Be Doing As our Assistant Manager, you will: • Support the General Manager to achieve sales growth and profitability., • Drive high performance through training, coaching, and developing the team., • Help create a fun, engaging, and supportive workplace culture., • Deliver consistently high standards in food safety, hygiene, and cleanliness., • Ensure every guest receives exceptional service every time., • Protect the store’s profit through accurate labour, stock, and waste control., • Help execute strategic plans and ensure operational excellence., • Support company initiatives., What We’re Looking For We’re after someone who: • Is ambitious, passionate, and enthusiastic about leading others., • Brings energy, positivity, and strong communication skills to the team., • Thrives under pressure and leads with a “can-do” attitude., • Is a star performer with a genuine love for guest service., • Has strong organisation skills and attention to detail., • Wants to learn, grow, and make a real impact. Essential Skills & Experience • Previous experience in a leadership role (hospitality preferred)., • Strong command of English, both spoken and written., • Proven ability to support KPI achievement and drive performance., • Knowledge of health & safety, food hygiene, and operational processes., • Ability to use systems (e.g., Stint, FNB, Trail, Vita Mojo, Asana) is an advantage.

    ¡Incorporación inmediata!
    Inscripción fácil
  • Cleaning & Hygiene Services Manager
    Cleaning & Hygiene Services Manager
    hace 11 días
    Jornada completa
    London

    Fresharoo is looking to hire an experienced, bilingual (English/Spanish) Cleaning & Hygiene Services Manager to oversee multi-site cleaning operations, lead frontline teams, and ensure high standards of hygiene, safety, and service delivery across our locations. This role is ideal for a hands-on leader with strong operational, people-management, and supplier management experience who thrives in fast-paced, multi-site environments and can communicate effectively with diverse teams and stakeholders. Key Responsibilities • Manage cleaning and hygiene operations across multiple locations, ensuring consistent service delivery, operational efficiency, and adherence to agreed standards., • Lead, motivate, and manage supervisors, cleaning teams, and subcontractors, providing clear direction, coaching, and performance feedback., • Set, monitor, and report on KPIs and SLAs, implementing corrective actions to maintain service quality and contractual compliance., • Ensure full compliance with health & safety, COSHH, and regulatory requirements, including risk assessments, incident reporting, and staff training., • Oversee procurement of cleaning materials, equipment, and outsourced services, ensuring cost-effectiveness, quality, and compliance with safety standards., • Manage supplier relationships and contracts, negotiating terms, monitoring service delivery, and driving continuous improvement., • Conduct regular site inspections, audits, and performance reviews, identifying risks and implementing improvement plans., • Control operational budgets, track spend, identify efficiencies, and deliver services within agreed financial targets., • Drive service improvements and operational excellence through best practices and process optimisation., • Communicate effectively with clients, internal stakeholders, and frontline teams to maintain strong working relationships. Skills & Experience • Proven experience in cleaning, hygiene, or facilities services management, ideally across multiple sites or contracts., • Demonstrated experience managing and leading teams, including supervisors and frontline staff., • Bilingual English/Spanish with the ability to communicate effectively with diverse teams and stakeholders., • Strong knowledge of health & safety legislation, COSHH, and compliance standards., • Experience managing suppliers, service contracts, and operational budgets., • Excellent organisational, planning, and time-management skills., • Strong written and verbal communication skills.

    Inscripción fácil
  • Team Leader
    Team Leader
    hace 9 días
    £13–£13.5 por hora
    Jornada completa
    London

    • Hourly Pay: Up to £13.50, • Performance Bonus: paid quarterly (earn £0.50/£0.75/£1 per hour, based on store performance and hours worked), • Hours: Full-time, 35 hours per week, • Benefits:, • Level financial support (withdraw money before pay day), • Free healthy food on every shift, • Generous in-store discounts, • Structured training and onboarding plan, • Career development opportunities, • Closed on Christmas and New Year, • Join our team!, • We’re looking for a motivated, high-standard Team Leader focused on food and guest service to join our fast-paced healthy eating food business., • About the Role:, • As a Team Leader, you’ll work closely with the senior Management team, leading by example to create a welcoming and fun atmosphere while supporting your team to deliver exceptional service. You’ll manage daily operations, including food production, waste, and service, while coaching and developing your team to reach their full potential., • Who You Are:, • A team player who can lead, train, and inspire, • Able to problem-solve under pressure with a calm, constructive approach, • Skilled in handling guest feedback and creating a positive store environment, • Detail-oriented, adaptable, and motivated to grow, • Excellent communicator Why Join Us? If you’re looking for a new challenge or a place to grow your career, this is the perfect opportunity. Apply now to start immediately and be part of a team that’s passionate about health, wellness, and delivering an exceptional experience. Ready to make a difference? Apply today!

    ¡Incorporación inmediata!
    Inscripción fácil
  • Head Waiter / Waitress
    Head Waiter / Waitress
    hace 16 días
    £17.98–£18.03 por hora
    Jornada completa
    London

    Bacchanalia, situated in Berkley Square in Mayfair, is a culinary haven celebrated for its avant-garde approach to gastronomy, elegant ambiance, and commitment to culinary mastery. As a beacon of innovative dining, Bacchanalia offers a curated experience that fuses creativity with timeless elegance that is inspired by the ancient Greco-Roman feasts of old. Walking inside transports you to another world as you are surrounded by dazzling statues designed by Damien Hirst, as well as 2,000-year-old pieces. We are currently seeking a dedicated and experienced Head Waiter to lead our front-of-house team. As the Head Waiter, you will play a central role in overseeing the dining experience, managing the waitstaff, and contributing to the overall success of our establishment. If you have a passion for hospitality, strong leadership skills, and a commitment to delivering exceptional service, we invite you to be a key influencer at our stunning restaurant. Key Responsibilities: • Oversee the day-to-day operations of the dining area, ensuring high service standards., • Supervise and mentor waitstaff, providing guidance to maintain a positive work environment., • Handle guest inquiries and concerns with professionalism and prompt resolution., • Collaborate with the management team to organize and execute private events and functions., • Assist in training and development programs for front-of-house staff., • Monitor reservation systems and seating arrangements to optimize guest flow., • Contribute to maintaining a positive and inclusive atmosphere for both guests and staff. Requirements: • Proven experience as a Head Waiter or in a similar front-of-house role within the hospitality industry., • Strong organizational, communication, and interpersonal skills., • Exceptional problem-solving abilities and a proactive approach to operational challenges., • Ability to work in a fast-paced environment and manage multiple tasks efficiently., • Familiarity with reservation systems and basic administrative tasks. Benefits: -30% Dining discount across our Caprice restaurants (excluding Scott’s Mayfair), The Ivy Collection & Bill’s -Access to early pay, savings tools & financial coaching via Wagestream -Enhanced maternity & paternity leave -Cycle to work scheme and refer-a-friend bonuses up to £1,000 -English language classes, length of service awards & employee recognition bonuses -Private medical and life insurance for senior leaders, life insurance for head office employees -Employee Assistance Programme -Plus, a structured pension scheme with employer contributions Join our team and be a part of a distinguished establishment committed to delivering unparalleled hospitality. We promote a working environment in which equal opportunity and diversity is recognised, valued, and encouraged.

    ¡Incorporación inmediata!
    Inscripción fácil
  • Head Waiter / Waitress
    Head Waiter / Waitress
    hace 20 días
    £13–£16 por hora
    Jornada completa
    Chiswick, London

    The Hound are seeking a Waiter to join their team. The successful candidate will be friendly, personable and passionate about all things food and drink. This is a fantastic opportunity for an experienced Waiter looking for a new role in an award winning, critically acclaimed group. The Hound is the third opening from JKS & Dom Jacobs on Chiswick High Road, West London. Following on from the Success of The Cadogan Arms and The George. A modern-day coaching inn built within the walls of a Victorian police station, now the perfect stop for a pint, a meal, or a bed for the night. Headed up by Managing Director Dom Jacobs, with food by Culinary Director James Knappett. The menu focuses on simply prepared British produce, celebrating the provenance of locally sourced fish, meat, and fresh vegetables, as well as sharing roasts on Sunday. Drinks range from cocktails to a carefully curated wine list, and a comprehensive beer list. The ideal Waiter/Waitress will have: Previous experience as a Waiter/Waitress in a high-end, fine dining restaurant Passion for delivering exceptional guest experience A keen interest in British cuisine, with a desire to learn and develop with us Excellent attention to detail and a highly personable nature. BENEFITS & CULTURE Our team is the most important part of our business, translating our passion for genuine hospitality to our guests every day. We are proud to work with industry-leading talent and recognise the importance of offering our teams the tools, guidance and experience necessary to build confidence and grow. We encourage you to bring your whole self to work and celebrate the skills and characteristics that make you unique. Your commitment to be kind and work hard comes with a range of benefits such as: Treat Yourself Up to 50% off dining across JKS Restaurants Retail & Takeaway Discounts Code App Membership Look After Yourself Discounted Gym Membership Company Donations for your involvement with Charities Employee Assistance Program Access to Financial Advice Wedding Gift & New-born Care Package - Celebrating your big occasions Progress Yourself Access to our fantastic L&D Calendar A personalised learning & development plan to develop your skills and knowledge Career progression with a fast-growing, critically acclaimed restaurant group. Be Yourself Employee referral scheme - paying up to £600 per referral Staff parties & long service awards

    ¡Incorporación inmediata!
    Inscripción fácil
  • Pastry Chef de Partie
    Pastry Chef de Partie
    hace 22 días
    £16–£17 por hora
    Jornada completa
    London

    Bacchanalia, situated in Berkley Square in Mayfair, is a culinary haven celebrated for its avant-garde approach to gastronomy, elegant ambiance, and commitment to culinary mastery. As a beacon of innovative dining, Bacchanalia offers a curated experience that fuses creativity with timeless elegance that is inspired by the ancient Greco-Roman feasts of old. Walking inside transports you to another world as you are surrounded by dazzling statues designed by Damien Hirst, as well as 2,000-year-old pieces. We are currently seeking a proficient and creative Pastry Chef de Partie to join our esteemed kitchen tea. As a Pastry Chef de Partie, you will play a central role in creating exquisite pastries and desserts that elevate the dining experience for our guests. If you have a passion for pastry, a keen understanding of baking techniques, and are committed to culinary excellence, we invite you to bring your pastry expertise to the forefront at our restaurant. Key Responsibilities: • Execute and oversee the preparation of a variety of pastries and desserts., • Collaborate with the culinary team to contribute to the creation and refinement of enticing dessert offerings., • Maintain a clean and organized pastry station, adhering to food safety and sanitation standards., • Assist in inventory management, ordering, and maintaining quality control of pastry ingredients., • Mentor and train junior kitchen staff, contributing to the development of a cohesive culinary team., • Actively participate in menu development, bringing forward ideas for continuous improvement. Requirements: • Proven experience as a Pastry Chef de Partie or in a similar role in a high-end restaurant or luxury establishment., • Strong understanding of various pastry and dessert techniques., • Attention to detail and a commitment to maintaining high-quality culinary standards., • Ability to thrive in a fast-paced kitchen environment. Benefits: -30% Dining discount across our Caprice restaurants (excluding Scott’s Mayfair), The Ivy Collection & Bill’s -Access to early pay, savings tools & financial coaching via Wagestream -Enhanced maternity & paternity leave -Cycle to work scheme and refer-a-friend bonuses up to £1,000 -English language classes, length of service awards & employee recognition bonuses -Private medical and life insurance for senior leaders, life insurance for head office employees -Employee Assistance Programme -Plus, a structured pension scheme with employer contributions Join our team and be a part of a distinguished establishment committed to delivering unparalleled hospitality. We promote a working environment in which equal opportunity and diversity is recognised, valued, and encouraged.

    ¡Incorporación inmediata!
    Inscripción fácil
  • Manager
    Manager
    hace 28 días
    Jornada completa
    Chelsea, Kensington and Chelsea

    We are looking for exceptional Supervisor/Floor Manager to join our family! The Role of a Supervisor/Floor Manager is simple… to create unforgettable customer experiences for our valued customers! Responsibilities: Overview team and ensure the team prepare food and pizzas and drinks according to customer specifications. Communicate with customers and build exceptional experiences for them. Managing a team / supervisory experience Ensure adherence to Health and Safety and other operational requirements. We are looking for a team player who is: Experienced manager of people/busy restaurants Able to provide an exceptional customer experience through amazing food Enthusiastic with a ‘can do’ attitude Able to work well under pressure Smartly presented and professional in approach Positive with a can-do attitude Respectful to co-workers and customers Self-motivated to learn Punctual A good planner and organiser Great at communication Able to problem solve and has sound judgement Cinquecento Employee Benefits: Cinquecento 25% family dining discount Free pizza/meals for each full shift worked Paycare health wellbeing services - including My Pocket GP, Paycare Counselling and Helpline, Paycare Perks and Online Claiming Wage Stream financial wellbeing services - including Pay and Spend tracking, Flexible Pay, Automated Building and Financial Coaching Performance related bonuses (non-contractual) Tronc/Gratuities Pension scheme (subject to eligibility) Full training and certification on health and safety, food courses and wines Opportunity to learn about traditional Italian cuisine Career Development Full uniform provided Lockers provided

    ¡Incorporación inmediata!
    Inscripción fácil
  • Runner
    Runner
    hace 26 días
    £14.5–£15 por hora
    Jornada completa
    London

    We are currently seeking a dedicated and eager Runner to join our dynamic team. As a Runner, you will be an essential part of the service team, ensuring the smooth flow of operations and contributing to the overall excellence of our dining experience. If you have a passion for hospitality, a keen eye for detail, and are committed to delivering top-notch service, we invite you to be a crucial part of the experience at our restaurant. Key Responsibilities: • Ensure the timely and accurate delivery of dishes from the kitchen to the appropriate tables., • Collaborate with servers, kitchen staff, and other team members to maintain a seamless workflow., • Assist in the setup and breakdown of tables, ensuring they are impeccably arranged., • Monitor and replenish supplies as needed, contributing to a well-prepared and organized dining area., • Provide support to the service team, responding to requests and contributing to a positive guest experience., • Uphold the highest standards of cleanliness and presentation in the dining area. Requirements: • Previous experience in a restaurant environment is advantageous but not required., • Strong communication and teamwork skills., • Ability to work in a fast-paced environment and handle multiple tasks efficiently., • Attention to detail and a commitment to maintaining high standards of service. Benefits: -30% Dining discount across our Caprice restaurants (excluding Scott’s Mayfair), The Ivy Collection & Bill’s -Access to early pay, savings tools & financial coaching via Wagestream -Enhanced maternity & paternity leave -Cycle to work scheme and refer-a-friend bonuses up to £1,000 -English language classes, length of service awards & employee recognition bonuses -Private medical and life insurance for senior leaders, life insurance for head office employees -Employee Assistance Programme -Plus, a structured pension scheme with employer contributions Join our team and be a part of a distinguished establishment committed to delivering unparalleled hospitality. We promote a working environment in which equal opportunity and diversity is recognised, valued, and encouraged.

    ¡Incorporación inmediata!
    Inscripción fácil
  • Assistant Manager
    Assistant Manager
    hace 1 mes
    £14.5–£15.5 por hora
    Jornada completa
    Bromley

    Remoli is an award-winning fresh pasta restaurant group known for handmade pasta, authentic Italian recipes, and warm hospitality. We are looking for an energetic and experienced Assistant General Manager to join our Bromley team and help deliver exceptional guest experiences while supporting smooth day-to-day operations. Key Responsibilities: Operations & Service • Support daily restaurant operations, ensuring consistent quality and service., • Lead shifts, manage floor performance, and maintain high hospitality standards., • Handle guest queries, complaints, and special requests with professionalism and warmth., • Uphold brand standards and ensure the restaurant is clean, organised, and guest-ready at all times. Team Leadership: • Inspire, support, and coach the front-of-house team., • Assist with training, performance management, and team development., • Foster a positive, inclusive, and motivating work environment. Financial & Administrative: • Support stock control, ordering, and waste management procedures., • Assist in monitoring labour costs and managing staff rota., • Ensure compliance with health & safety, food safety, and company policies. What We’re Looking For: • Previous experience as an Assistant Manager or Supervisor in hospitality (restaurant experience preferred)., • A passion for great food, service, and creating memorable guest experiences., • Strong leadership, communication, and problem-solving skills., • A hands-on attitude and ability to work well under pressure., • Reliability, professionalism, and a positive mindset. What We Offer: • Competitive salary + performance bonus., • Staff meals, discounts across all Pasta Remoli locations., • Opportunities for growth and development within a fast-growing brand., • Supportive leadership and a dynamic, friendly team environment.

    ¡Incorporación inmediata!
    Inscripción fácil
  • Credit Controller
    Credit Controller
    hace 1 mes
    £38000–£42000 anual
    Jornada completa
    Brentford

    Job Specification: Senior Credit Control Officer Reports to: [Head of Finance] Team: Financial Solutions / Arrears Management Location: Brentford or Harlow People responsibility: Initially none, but expected to take on leadership responsibilities as the function scales. Role Purpose The Senior Credit Control Officer is responsible for the end-to-end management of arrears, repayment solutions, and debt recovery activities across the Credit Union. The role ensures that members in financial difficulty are treated fairly and ethically while protecting the organisation’s financial position, minimising loan losses, and ensuring compliance with regulatory expectations. This is a senior, analytical, and member-focused role requiring strong judgement, excellent communication skills, and the ability to balance commercial, regulatory, and ethical considerations. Key Responsibilities 1. Arrears Management & Member Engagement • Monitor the loan book daily/weekly to identify emerging arrears and potential high-risk accounts., • Contact members in arrears via phone, email, SMS and written communication to understand circumstances, provide support, and agree appropriate repayment solutions., • Conduct affordability assessments (aligned with FCA and industry standards) to determine realistic repayment plans, forbearance, or restructuring options., • Manage sensitive conversations with members in financial difficulty in a compassionate, ethical, and solutions-oriented manner., • Oversee the process for rescheduled or re-written loans, ensuring consistent application of internal policies. 2. Credit Control Strategy, Policy & Process • Develop, update and embed Credit Control policies, procedures, and workflows in line with regulatory expectations, internal risk appetite, and best practice., • Identify control gaps, improve processes, and introduce new tools and technologies to enhance arrears collection efficiency and member experience., • Ensure all member-facing teams understand basic credit control processes and can provide accurate information to members. 3. External Debt Collection Oversight • Determine when accounts should transition from internal arrears management to external debt collection, based on risk appetite, cost/benefit analysis, and member circumstances., • Act as the primary liaison with third-party Debt Collection Agencies (DCAs), monitoring:, • performance KPIs,, • recovery rates,, • compliance with ethical and regulatory standards,, • value for money., • Review DCA performance data and recommend continuation, escalation, or termination of mandates. 4. Financial Analysis & Loan Loss Provisions • Analyse arrears trends, delinquency migrations, roll rates, and recovery patterns to identify emerging risks., • Provide monthly reporting for management and the Board on arrears, collections performance, and expected credit losses (ECL)., • Work closely with Finance to:, • calculate and validate loan loss provisions,, • understand the impact of write-offs on P&L,, • forecast impairment and recovery levels., • Contribute to stress testing, scenario analysis, and forward-looking risk assessments. 5. Data & Reporting • Maintain accurate and detailed member account notes, arrears records, and repayment agreements., • Produce high-quality management information, including:, • arrears by ageing category,, • new delinquencies vs cures,, • repayment plan performance,, • DCA outcomes,, • provisions and write-offs,, • Consumer Duty-aligned outcomes analysis., • Support quarterly and annual reporting requirements, including materials for the Board, auditors, and potential investors. 6. Risk, Compliance & Conduct • Maintain up-to-date knowledge of regulatory expectations relating to credit control, Consumer Duty, forbearance, fair treatment of customers, and debt collection., • Ensure all arrears and collections activity remains compliant with FCA Handbook, CONC, and internal policies., • Handle member complaints relating to arrears or collections promptly, fairly, and in line with internal complaints procedures., • Demonstrate high standards of integrity, professionalism, and ethical judgement in all member interactions. 7. Team & Leadership (as the function grows) • Support the training, coaching, and development of junior team members., • Help design team structure, performance metrics, and workflow standards for a growing arrears management function., • Provide cover for the Head of Finance or Risk & Compliance Manager as needed on credit-related matters. Person Specification Essential Skills & Experience • Significant experience in credit control, arrears management, or collections within a financial services organisation (bank, credit union, building society, or FCA-regulated lender)., • Strong understanding of ethical and responsible lending practices., • Experience conducting affordability assessments and agreeing repayment solutions., • Strong analytical capability, with the ability to interpret financial and member data to drive decisions., • Excellent communication and negotiation skills, including the ability to manage sensitive conversations., • High proficiency in Excel and core Microsoft applications., • Experience managing relationships with external service providers or debt collectors., • Proven ability to balance commercial objectives with fair customer outcomes. Desirable • Experience working within a credit union or similar mutual financial institution., • Understanding of IFRS 9 impairment principles (or willingness to learn)., • Experience building or improving credit control processes or systems., • Experience in team leadership or mentoring. Qualifications Essential • A finance-related qualification or equivalent relevant industry experience. Desirable • Additional credit management, financial analysis, or regulatory qualifications (e.g., CICM, CeMAP, or similar). Conduct Rules (FCA) You must: • Act with integrity., • Act with due skill, care and diligence., • Be open and cooperative with the FCA, PRA, and other regulators. Values & Behaviours • Ethical, member-focused and compassionate., • Highly organised and reliable., • Analytical and commercially aware., • Calm under pressure, able to manage complex or sensitive cases., • Collaborative team player who contributes to a strong risk culture.

    ¡Incorporación inmediata!
    Inscripción fácil