Branch Manager
18 hours ago
Bromsgrove
Exciting things are happening at Dudley Building Society! While other banks and building societies are retreating from the high street, were boldly moving in the opposite direction - expanding our network and bringing banking back to the heart of the community. As part of our ambitious growth plans, were opening a brand-new branch in Bromsgrove. Thats why were on the lookout for a passionate, driven, and experienced Branch Manager to lead the change, build strong local connections, and grow a loyal customer base from the ground up.Have you got what it takes to succeed The following information should be read carefully by all candidates.Dudley Building Society believes in helping people live better lives, and no one understands the needs of our members more than our Branch teams. Everything we do here starts with a passion for providing an impeccable service, which makes us even more excited to be looking for a Branch Manager to join us.As a Branch Manager at the Society, youll quickly become one of the experts our members need. You will be responsible for creating long term relationships with our new and existing Customers, supporting them through their key milestones in life.In addition to the above, you will also be;Inspiring, leading and developing your in-branch colleagues to deliver a second-to-none customer experience.Working collaboratively as a team across multiple channels, personalising each interaction with a customer, and providing outcomes to best suit the customers needs.Investigating emotive and complex customer and client queries, concerns, and complaints related to an extensive range of products and services.Developing and executing strategies to increase funding to achieve corporate goals.Managing day-to-day operations, including compliance with regulatory requirements.About youTo be one of our next Retail Branch Managers, we need you to be:Passionate about providing strong customer solutions -youll be part of the team who does this most!Excited to be part of a wider team that collaborates to provide the best service for our members.Curious about our future, our members, our data; well, about everything. Youll want to know more about the solutions we can offer and be confident to take initiative to dig a little deeper.Approachable, helpful and member focused - youll put our members needs at the heart of everything you do.Strong at communicating - whatever communication methods you use, youll be able to represent the Society clearly and concisely.Not afraid to challenge the status quo - we have an unwavering belief in pushing the boundaries at the Dudley.Flexible to go where our members need you most.Eager to develop your knowledge. We like to continually develop our skills here!In Return In return for providing a passionate and specialist service to our customers we offer:35 hours a week contractSalary up to £30,300 per yearBasic holiday of 30 days+ Bank holidaysMoments that matter days (Think birthdays, weddings + time off for getting the keys to a new house or welcoming a grandchild!)Pension contribution of up to 8% of salaryLife assurance 4x salaryFull Private Medical InsuranceHealthcare plan covering some of those day-to-day health bills like your dental and optical billsGreat career opportunitiesDiversity and InclusionOur workplace culture respects, welcomes, and supports diversity and inclusion, empowering our People to embrace being a fundamental part of everything we are, and everything we aim to be. We treat everyone with the dignity and kindness they deserve, and strive to encourage and celebrate all the things that make each of us unique.And thats not all…Were recognised as a Great Place to Work, and theres a reason for that. Check out our careers page for more information about what its like to join The Dudley team, who we are, what drives us, and why you should join