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Are you a passionate leader with a flair for hospitality? Want to step up from waiter/waitress position to Supervisor? Join our dynamic team as a Floor Supervisor! We are looking for a dedicated and enthusiastic individual who thrives in a fast-paced environment and is committed to delivering exceptional experiences for both guests and team members. Key Responsibilities: Oversee daily restaurant operations, ensuring smooth and efficient shifts. Handle opening and closing procedures with accuracy and attention to detail. Foster a positive and productive team atmosphere, communicating effectively with staff and guests. Drive revenue by utilizing upselling and cross-selling techniques to enhance guest satisfaction. Provide reliable support to management and adapt to the needs of the business with a flexible attitude. What We’re Looking For: Strong leadership skills and a proactive approach to problem-solving. Excellent interpersonal and communication abilities. A sales-driven mindset with a passion for exceeding goals. Dependability, flexibility, and a can-do attitude. If you’re ready to take your hospitality career to the next level, we’d love to hear from you!

Reception / Admin / Sales Assistant mixed role BOND STREET Excellent Salary + Benefits Uniform after probation £3.30 per day lunch contributions 28 days holiday inclusive bank holidays Please note, we are not taking telephone or mail inquires on this role. Apply only using JobToday application process please This is a mixed role, consisting of shop floor sales and Reception / admin duties. Luxury Italian clothing brand, global presence popular with those who demand the finest in clothing (both formal and casual wear including accessories. Before applying, please ensure you cover ALL the below: Sales Assistant / Admin & Reception mixed role requirements 1. You are working for a luxury retailer 2. You have been working with your luxury retail employers for over 1 year periods (we will not consider 1 year job hoppers) 3. You are well presented with very strong luxury retail experience (we will not consider high street retail experience) 4. We require + 2 years luxury retail / +2 years luxury hospitality experience. Cover the above, then apply now! Please note, due to the high volume of applicants for this role, we can only reply to shortlisted applicants. Key words: Sales Assistant / Admin & Reception mixed role Sales Assistant / Admin & Reception #Selfridges #harrods #sloanstreet #bondstreet #Rolex #luxuryretailrecruitment #luxuryfashion #luxuryjobs #luxuryrecruitment #luxuryretail #luxuryretailjobs #Burberry #Cartier #Chanel #ChristianDior #Fendi #Gucci #Hermès #JimmyChoo #londonfashion #LouisVuitton #RalphLauren #retail #RobertoCavalli #salesassistant #TOMFORD #Valentino #Versace #AlfredDunhill

Customer service: Provide personalized service, answer customer questions, and resolve issues Product knowledge: Educate customers about products, recommend items, and help customers choose what to buy Retail operations: Manage inventory, stock shelves, and arrange displays Cash handling: Operate the cash register, process transactions, and handle returns Sales targets: Meet or exceed sales targets by promoting products and engaging with customers Visual merchandising: Create displays to promote products and adhere to store guidelines Loss prevention: Monitor the sales floor to deter theft and protect store assets Teamwork: Collaborate with team members to organize promotions and events

Step into London’s ultimate winter celebration as part of the Winters of the World! We are looking for fun personable and dynamic Floor Staff to join our team for a unique festive event that brings the magic of global winter traditions to life. You will be working in a lively, fast-paced environment as we celebrate Christmas with a global twist, offering guests an immersive experience of iconic winter destinations. Serving a curated selection of premium drinks, partnering with renowned international beverage brands to deliver an unforgettable festive atmosphere. Be apart of an exciting event featuring live music from top London DJs, vibrant Alpine Apres Ski bands, and mesmerising entertainers, all set within a stunning, festive-themed enclosure. Skills and experience: Previous experience in a restaurant or hospitality setting preferred Familiarity with food safety regulations and proper food handling techniques Ability to work in a fast-paced environment while maintaining attention to detail Strong communication skills and ability to interact with customers in a friendly manner Friendly, outgoing individuals who can thrive in a high-energy, festive environment. Ability to work well under pressure and as part of a team. Knowledge of culinary terms, ingredients, and food preparation techniques is a plus. Responsibilities: - Greet and welcome customers in a friendly and professional manner - Take customer orders and serve drinks promptly and accurately - Maintain cleanliness and organization of the venue - Monitor alcohol consumption and ensure responsible service - Upsell additional food and beverage items to increase sales - Provide excellent guest service and address customer inquiries or concerns. If you’re ready to be part of London’s ultimate winter party, apply now to join the Winters of the World team and help us deliver an unforgettable festive experience!

Company Name: Wood and Beyond Job Title: Sales and Customer Service Executive Location: London, NW11 Salary: £25000 - £27,000 depending on experience Optional – Bonuses on achieving targets. We are a dynamic and rapidly growing company specializing in home interior products and based in North West London, UK, offering friendly and challenging environment. The Role: Sales over the phone, show room and on live chats. General office administration Taking inbounds calls and selling products, benefits and any special offers. Providing after sales care and logistics Process orders from A-Z Booking deliveries Preparing deliveries support documents Preparing samples when/If required and posting them The Successful Candidate: Excellent English communication (verbal and written) skills Highly organized, good administration skills Excellent attention to detail Good knowledge of Microsoft Office Excellent telephone manner Enjoy working within a target-driven team environment Team player and highly motivated Previous experience in a customer-facing role/ office management Previous sales experience Previous experience in the industry/flooring company (wood/tiles/carpet) BA in a related subject Company: a dynamic and rapidly growing company specializing in home interior products and based in North West London, UK, offering a friendly and challenging environment. Hours: Mon-Fri 09:00-17:30, Saturday/Sunday 11:000- 16:00 ( When required) Reports to: Office and operation Manager Starts date: ASAP Summary: Administration, Sales, and Customer Service Executive is needed to join our international team, to provide customer service and logistics, sales, and administration support.

We are looking for a Hospitality Floor Manager you would be working closely with the Operations Manager, to deliver flawless service and exceptional food and drinks within both our large conference and banqueting operations. The venue is a Grade II* listed award-winning events venue in a perfect central London location. From meeting and conference spaces to private dining and rooftop terraces, the venue offers an iconic setting for any occasion. Job Description - Full Time, 45 hours - ·Hourly Rate: £14.25 / £33,450 pa equivalent. - Up to 38days annual leave (dependant on job role) - As a Hospitality Floor Manager your key responsibilities will be: - To plan, organise and deliver a successful operation of the events, dinning rooms and other areas within the Hospitality department with the assistance of the relevant department heads. - To liaise with other key personal, including marketing, events and sales department in order to deliver service the meets and exceed the client expectations. - To brief the Hospitality team on all aspects of the business and to oversee the running of all events, workings lunches and dining. - To meet clients on arrival making sure that the event is as they require, and ensuring that any on the day changes are passed on to the relevant people where necessary. - To assist on the development of the Hospitality waiting team, making sure that they adhere to standards laid down by Hospitality Managers and provide training as required, specially on the areas of food and beverage service. - All catering administration including banking and financial reporting to your line managers. - To train or provide training to the staff so to ensure they operate in accordance with the department standards including any casual labour that may be required. - To monitor on a daily basis the standards achieved in your department and report to your line managers any areas of concerns. - To liaise with key people in all necessary areas (kitchen, events, reception, etc…) of the business to ensure the provision of food and service is consistent and in line with menu/standards pre-agreed. As an Hospitality Floor Manager you will enjoy a selection of industry leading benefits: - Access to everyday discounts and communication portal - Employee assistance programme - Meals provided on shift when working within one of our venue. - Birthday off, to celebrate in style - A day of to volunteer and support a charity of your choice

We are a well-established business within Camden Market stocking over 100 different teas and infusions. We are looking for fun and engaging members to join our TEAm. It is important that team members are able to engage in a friendly and informative way with the customer. The position of for someone to assist the sales staff by taking drinks to customers, clearing tables, assisting making drinks (mostly teas), helping pack teas and orders, cleaning tasks and helping stock the shop. We would like if the successful candidate could help us with our social media posting and creation of reels and posts by interacting with customers. We are very highly rated across all platforms and it is very important for us to keep and grow this reputation of friendliness, politeness and being engaging. On Google we are rated with a perfect 5*s, Camden Tea Bar is also listed in Tripadvisors TOP 10% of cafes in the world and we want to keep it that way! What is expected? At least 1 year of hospitality focused work Treat the customer as you would like to be treated. Attitude should be approachable and friendly. Punctual, Polite, Presentable Actively engaging customers, every customer should be greeted as you would like to be greeted when entering a shop. Make sure shop is clean, shelves dusted, floor swept, wood polished etc. The shop and all equipment should be left at the end of the day as you would like to arrive to it in the morning. Making drinks for customers, hot or cold and tidying the tables after.

Broadwood is a great destination in the concrete jungle of London City where guests can relax and enjoy drinks, food and any sports game on one of their many screens! It's a great place to support your team in a lively atmosphere! We are transforming peoples' understanding of what a sports bar is. We don't just love sports, we live it! The Role Floor Managers are the heart of our Front of House team, promoting amazing service and driving sales. A great Floor Manager should know that the key to creating a fabulous atmosphere for the guests starts with creating the right atmosphere in their team. Be supported by our Senior Managers on site who'll help you create the perfect career path for you! EPIC Perks Generous salary package including an annual bonus and a full-time 48 hour contract Share of service charge is guaranteed 50% discount for you + 5 friends at any of our venues! Your birthday lunch is on us Generous employee referral scheme - work with your friends Glow benefits scheme Cycle to work scheme Access to Wagestream for better money management We are members of the award-winning Hospitality Action service and the Otolo mentoring scheme Group-wide Learning and Development opportunities About us We firmly believe in providing amazing experiences to our guests, and we treat everyone like family! Due to the continued expansion of the Sports Pub & Kitchens estate, we are looking to recruit exceptional team members who want to be part of our award winning teams. Looking to love what you do? Looking to work as part of a team? Looking to pursue a career? If the answer is yes, then we have the job for you! About you: 1 Years' experience in a similar role minimum. Amazing staff management, motivation and training skills Knowledge of recruitment, driving sales and rota writing A high attention to detail as well as a love for working with others Last but by no means least, a love of sport definitely helps! Work Somewhere EPIC ETM Group & Maven Leisure is a boutique London based hospitality group with a range of bars, restaurants and British pubs. We pride ourselves on the exceptional service that we provide to all of our guests We are a proud equal opportunity employer who seek to recruit and retain the most talented individuals from all walks of life All of our employees live and breathe our company values of Excellence, Passion, Integrity and Challenge (EPIC) If you think you could be part of the ETM family, then apply today!

Photo lab technician/Photo Specialist Description We are looking for a Photo Lab Assistant/Photo Specialist Do you have an eye for detail and a love for fast-paced environments? Are you seeking a workplace that is enjoyable and inclusive? Then this might be the perfect opportunity for you.We are passionate about film photography and bringing the film photography community together. The Company 21STUDIO PHOTOLAB is a Fujifilm premium retailer specialising in photographic film,Photo printing ,photo gift ,We have pulled together a wide range of films, developing chemicals, cameras and more - alongside an in-house processing lab - with the goal of making film photography fun and accessible for everyone. The Role The key responsibilities will include: Operate and maintain photo processing equipment Develop and print photographs using traditional or digital methods Ensure proper color balance, contrast, and exposure in finished prints Inspect and adjust prints for quality control Assist customers with photo selection, editing, and printing Keep accurate records of orders and inventory Stay up-to-date with industry trends and new technologies Follow all safety and security procedures in the lab Handling incoming mail opening, sorting and matching with online orders Updating our online system with order details and timings Using lab equipment to develop and scan customer's films Occasional assistance our editing team (if necessary and with training) Finalising and preparing negatives for quality control. be able to communicate effectively with customers and colleagues alike be a quick learner be someone who enjoys retail, selling and can take on challenging tasks be a team-player be able to work under pressure, work to tight deadlines and be able to multi-task. have a strong command of English You will be responsible for ensuring all customer needs are met whilst working towards achieving daily targets You must be presentable as you will be representing our brand Encouraging sales of photographic merchandise, as well as offering a high quality and fast service in taking and printing passport photos, posters, canvases and photo-gifts • Operating the till • General Housekeeping • restocking and general maintenance of equipment and shop floor Person Specification: • Have a can-do attitude and be customer focused • Excellent attention to detail • Be a confident communicator • Have good time management • Be able to work calmly under pressure in a fast paced environment As a team we support each other in our work to ensure that all needs can be confidently and efficiently met. If this seems like the role for you, do get in touch! Skills & Experience Required: Knowledge of photo editing software and equipment Ability to operate and maintain photo lab equipment Attention to detail and ability to follow specific instructions Strong organizational and time management skills Knowledge of different types of film and photographic paper Knowledge of different types of Camera Ability to troubleshoot technical issues Strong communication and interpersonal skills Ability to work in a fast-paced environment and meet deadlines Proficiency in computer skills Experience working in fastpaced environments (preferred) Interest/passion for film photography (preferred) Must have Experience with should have at least 1 year of retail Sales experience knowledge of analogue photography/digital photography camera knowledge film/digital film processing scanning knowledge at leat 1year knowledge of Adobe Photoshop is essential Adobe Photoshop: (preferred 2 year ) Collaborative As we run a small business, be willing to "roll your sleeves up" and perform any other duties required to make 21STUDIO PHOTOLAB a success Salary: £12 To £14 per hour depending on experience Schedule: hours per week Flexible between the hours of 10am7pm Monday to Sunday Weekend availability Saturdays will be required as part of this role Flexible between the hours of 10am7pm Work Location: In person Benefits: Casual dress Company events Company pension Employee discount Flexitime 5.6 Weeks paid Holiday

Bar Soho London We want our Bar Team Members to be great team players at Bar Soho! You need little experience to join as a Bar Team Member as we will teach you the rest. We want you to be able to connect with the team and deliver a great experience to our guests. Can you… Welcome and engage every guest Prepare and serve our high-quality food and drink Make recommendations that elevate guest experiences Maintain a clean & safe environment for guests and colleagues To be considered for the Bar Team Member position at Bar Soho you must be 18 or over as the roles involves the sale of alcohol. A little bit about us… Venues is the party animal of Stonegate Group. From iconic nightclubs such as Ark or Rosies to our fantastic LGBTQ+ bars across the UK or Latin London venues to retro-tastic clubs, there is quite literally something for everyone! Our Venues team lives and breathes the electric atmosphere with our famous tours, events and get-up-and-dance music policy. We’re looking for the people who’d be the first on the dancefloor, so if that sounds like you, we want to hear from you. Located only a five-minute walk from Tottenham Court Road, our main bar on the ground level is themed and upstairs is to find the boudoir bar, which is set out like a Parisian apartment. Our atmosphere is chilled during the day, we are the ideal spot to enjoy an expertly crafted cocktail and a bit of people watching. At night, our DJs come in so visitors can fill the floor and dance until late.

We are transforming peoples' understanding of what a sports bar is. We don't just love sports, we live it! The Role Floor Managers are the heart of our Front of House team, promoting amazing service and driving sales. A great Floor Manager should know that the key to creating a fabulous atmosphere for the guests, starts with creating the right atmosphere in their team. Be supported by our Senior Managers on site who'll help you create the perfect career path for you! EPIC Perks Generous salary package including an annual bonus and a full time 48 hour contract Share of service charge is guaranteed 50% discount for you + 5 friends at any of our venues! Your birthday lunch is on us Generous employee referral scheme - work with your friends Glow benefits scheme Cycle to work scheme Access to Wagestream for better money management We are members of the award winning Hospitality Action service and the Otolo mentoring scheme Group wide Learning and Development opportunities About us We firmly believe in providing amazing experiences to our guests, and we treat everyone like family! Due to the continued expansion of the Sports Pub & Kitchens estate, we are looking to recruit exceptional team members who want to be part of our award winning teams. Looking to love what you do ? Looking to work as part of a team ? Looking to persue a career ? If the answer is yes, then we have the job for you! About you 1 Years' experience in a similar role minimum in a quality Amazing staff management, motivation and training Knowledge of recruitment, driving sales and rota writing A high attention to detail as well as a love for working with others Last but by no means least, a love of sport definitely helps! Work Somewhere EPIC ETM Group & Maven Leisure is a boutique London based hospitality group with a range of bars, restaurants and British pubs. We pride ourselves on the exceptional service that we provide to all of our guests We are a proud equal opportunity employer who seek to recruit and retain the most talented individuals from all walks of life All of our employees live and breathe our company values of Excellence, Passion, Integrity and Challenge (EPIC) If you think you could be part of the ETM family, then apply today!

Job Title: Retail Assistant Location: East London Salary: £26,000 per annum (Part-Time Available) We are seeking a motivated and friendly Retail Assistant to join our client's team in East London. This role is crucial for delivering outstanding customer service and maintaining a positive shopping experience for customers. Key Responsibilities: - Customer Service: Greet customers warmly, assist them with inquiries, and provide product recommendations to enhance their shopping experience. - Sales Support: Assist in achieving sales targets by promoting products and upselling to customers. - Stock Management: Help with the replenishment of stock on the sales floor, ensuring shelves are well-stocked and organised. - **Visual Merchandising: **Maintain an attractive and appealing store layout by arranging products according to visual merchandising standards. - **Cash Handling: **Process customer transactions accurately and efficiently using the point-of-sale system, handling cash and card payments. - Inventory Control: Participate in regular stock checks and assist with inventory management, including receiving and unpacking deliveries. - Store Maintenance: Ensure the store is clean, tidy, and welcoming for customers at all times, adhering to health and safety guidelines. Key Requirements: - Previous experience in retail or customer service is preferred but not essential - Excellent communication and interpersonal skills - A positive attitude with a passion for helping customers - Ability to work flexible hours, including weekends and holidays - Strong attention to detail and ability to multitask in a fast-paced environment - Basic computer skills and familiarity with point-of-sale systems is a plus Benefits: - Competitive salary of £26,000 per annum (pro-rated for part-time positions) - Flexible part-time working options available - Opportunities for career advancement and professional development - Employee discounts and incentives If you are enthusiastic about retail and providing excellent customer service, we would love to hear from you! Apply now to join a dynamic team in a thriving environment.

Gaucho Piccadilly is looking for an enthusiastic and experienced Receptionist to join our team! Key Responsibilities for Gaucho Receptionist: Offer an exceptional experience to all Gaucho guests on arrival, departure and during their visit. Organize reception desk. Attend cloakroom. Answer phone calls and ensure floor plan is appropriately organized. Ensure all Gaucho reservations are processed professionally and accurately. Support and assist the management team to maximise sales revenues through cover driving and business optimisation. Be the face of Gaucho and demonstrate service excellence through heightened hospitality. Requirements for Gaucho Receptionist: Be a team player. Work well within a fast-paced environment. Demonstrate a positive approach to own role and teamwork. Be approachable and well mannered. Be professional and respectful at all times. Have fun. Experience with Open Table or similar booking system is mandatory for this position. Benefits and Training for Gaucho Receptionist: 50% off at all Gaucho and M Restaurants Referral and Length of Service Bonuses Incentive and reward schemes Cycle to work schemes RARE Benefits Industry Apprenticeship Program Opportunities Career Development and Training Programs Training provided by the Gaucho Academy Breakfast and Dinner when working 28 paid annual holidays

Description We are recruiting for a Duty Manager for our new Paddington opening! Market Halls is revolutionizing the British food hall scene, breathing new life into iconic landmarks since 2018. Our vision? To transform these spaces into vibrant community hubs, offering a diverse array of dining, drinking, and event experiences. From independent restaurants and food vendors to premium bars and live entertainment, we're committed to delivering top-notch experiences for our guests. This year has marked a significant milestone for us, with both our year-on-year revenue growth and a huge surge of new guests walking through our doors. We even garnered attention on popular shows like The Apprentice and MasterChef. But our journey is far from over – this year, we're gearing up for our new flagship venue in central London, expand to new locations beyond the capital, and introduce exciting new experiences to some of our venues. Join us at the forefront of innovation and growth as we continue to redefine the hospitality landscape! Currently, we have three iconic locations in Oxford Street's West End, Victoria, and Canary Wharf, with new openings both inside and outside of London in the next couple of years. As our new duty manager, you will receive: A competitive salary of £35,000 per year, plus quarterly bonuses. A rota that balances openings and closes that never supersedes 45 hours a week. Access to offers such as exclusive discounts for gyms, retailers, and other restaurants, along with a 24/7 confidential mental health support hotline. A 25% discount on ALL MH trade stands, allowing you to enjoy a meal or drink with your loved ones. A comprehensive training and development program tailored to each employee, including coaching, mentoring, workshops, and project involvement. Plus, standard benefits such as 28 days of paid holiday (including Christmas Day, Boxing Day, and New Year's Day), with an additional paid day off for your birthday. As our new duty manager, you will be delivering exceptional guest service to all visitors, using your previous experience as a assistant manager/duty manager to be the leader on the floor, drive sales, create exceptional standards and foster fantastic relations with our food traders and team. We adhere to our core values: We are Passionate, We are Entrepreneurial, We are Adaptable, and most importantly we are Kind. We are always reaching for the P.E.A.K Market Halls is equal opportunity employer, we celebrate diversity and are committed to building an inclusive environment for all employees.

Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat. We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels. KEY ATTRIBUTES Ø Possess a good command of English Ø An excellent verbal manner and proven customer service skills Ø Good knowledge or experience of the hospitality industry Ø Good organisation skills with an attention to detail Ø A team Player with flexible & positive attitude Ø Hardworking and consistent DESIRABLE ATTRIBUTES Ø Previous experience in food and beverage Ø Previous experience using Micros system Ø Be able to demonstrate experience in complaint handling Ø Passion for the hospitality industry Ø Able to work in a fast paced environment & remain calm under pressure Ø Previous brand experience or knowledge MAIN SCOPE OF ROLE As an In Room Dining Waiter crucial part of your job is not only to deliver food and beverage to the room but also to create memorable experiences, establish a connection and add a personal touch. You work closely with Whatever Whenever, Events, Events, MixBAR and Lounge as we know that team work is how we can achieve outstanding service quality for our guests. You are also involved with individual WOW moments, personal requests and responsible of delivering guest amenities according brand standards. MAIN DUTIES & RESPONSIBILITIES This role requires the following responsibilities, which include but are not limited to; Ø Set up and deliver all food and beverage orders in accordance with property’s established guidelines, procedures and policies Ø Provides guests with exceptional service in order to achieve customer satisfaction Ø Conduct floor sweeps and retrieve all food and beverage trays in order to maintain established sanitation guidelines Ø Set up and deliver all VIP amenities Ø Service all meetings rooms in accordance with Event orders and established policies and procedure Ø Complete all shift side work as outlined in the hotel’s operating policies and procedures Ø Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales: report all communication to immediate supervisors Ø Perform all cash handling responsibilities in accordance with company policies and procedures Ø Perform any other job- related as assigned.

Company Overview: Located in the heart of London, our restaurant is a highly sought-after destination for celebratory occasions and food enthusiasts seeking a bespoke culinary experience. With a menu that has been designed to honour the history and heritage of our all-female kitchen team and the delectable flavours of the North and East regions of South Asia - we take pride in delivering exceptional dining experiences. We are now seeking a talented and highly skilled Restaurant Floor Manager who is fluent in either Nepali, Hindi, or Bengali to join our team! Responsibilities: ➢ Overseeing day-to-day restaurant operations, from opening to closing, ensuring smooth service flow. ➢ Leading and motivating a team of skilled servers and waitstaff, empowering them to deliver outstanding guest experiences. ➢ Collaborating with the kitchen team to maintain efficient food delivery and quality control. ➢ Engaging with customers to understand their preferences and provide personalised and exceptional service to ensure guest satisfaction. ➢ Handling reservations, seating arrangements, and customer enquiries in collaboration with our Head of Reception for large bookings and high-profile events on and off-site. ➢ Managing inventory, tracking supplies, and ensuring adherence to health and safety standards. Requirements: ➢ Previous experience in restaurant management or a supervisory position, showcasing your leadership skills. ➢ Fluent in either Nepali, Hindi, or Bengali and proficient in English for effective communication and understanding of the cultural nuances within our kitchen of homecooks and translations between Front and Back of House. ➢ A passion for hospitality, a keen eye for detail, and a genuine commitment to delivering excellence. ➢ Strong organisational abilities and the capability to thrive in a fast-paced environment. ➢ Exceptional problem-solving skills and the ability to think on your feet. ➢ Knowledge of restaurant software and point-of-sale systems would be advantageous. ➢ Must be based in London or willing to relocate. Benefits: ➢ Competitive salary and performance-based incentives ➢ Staff and family discount ➢ Pension Scheme ➢ Opportunities for professional development and growth within the company ➢ Access to a supportive and collaborative team environment

The Restaurant Floor Manager is responsible for overseeing the daily operations of the restaurant floor, ensuring exceptional service delivery, and managing the front-of-house staff. This role focuses on creating a positive dining experience for guests while maintaining high standards of service, cleanliness, and operational efficiency. 1. Staff Management:   - Supervise and coordinate the activities of waitstaff, hosts/hostesses, and bartenders.   - Train, mentor, and develop front-of-house staff to deliver outstanding customer service.   - Schedule shifts and manage staff rotas to ensure proper coverage during peak dining hours. 2. Customer Service:   - Greet guests, manage reservations, and ensure timely seating and service.   - Address customer inquiries, complaints, and concerns promptly and professionally.   - Monitor dining experience and solicit feedback to enhance customer satisfaction. 3. Operational Oversight:   - Ensure the restaurant floor is clean, organized, and properly set up for service.   - Collaborate with the kitchen staff to ensure timely food preparation and service.   - Monitor food and beverage quality, presentation, and portion control. 4. Sales and Financial Management:   - Assist in achieving sales targets and managing operational costs.   - Monitor and report on daily sales and performance metrics to management.   - Handle cash and credit transactions, ensuring accuracy at the point of sale. 5. Health and Safety Compliance:   - Ensure compliance with health and safety regulations, food safety standards, and alcohol licensing laws.   - Implement and maintain cleaning and sanitation protocols for the restaurant. 6. Event Coordination:   - Assist with planning and executing special events, private parties, and catering services.   - Work with management to develop promotional activities and menu specials. Qualifications: - Previous experience in a restaurant management or supervisory role. - Strong leadership and team management skills. - Excellent communication and customer service abilities. - Ability to work in a fast-paced environment and handle high-pressure situations. - Knowledge of food and beverage service, health and safety regulations, and POS systems.