Front Of House Manager
3 days ago
Oxford
FRONT OF HOUSE MANAGER - OXFORD. We’re looking for an exceptional Front of House & Reception Manager to lead, inspire and develop a high-performing reception team at a flagship Commercial & Life Sciences asset at a ambitious new global innovation district in Oxford. This is a rare opportunity to shape the visitor experience at the heart of a landmark destination. THE ROLE... You’ll take ownership of the front-of-house operation and customer journey across the district’s receptions and shared workspaces. Acting as the figurehead for visitor experience, you’ll deliver five-star service standards, lead trusted service partners, and create a welcoming, vibrant environment for occupiers, clients and guests. You’ll be hands-on, highly visible, and passionate about hospitality — setting the tone, raising standards, and continuously improving service through innovation, events and engagement. YOUR RESPONSIBILITIES... • Lead and manage the Reception Team, ensuring consistent 5* service delivery, • Act as the main point of contact for occupiers on all FOH matters, • Maintain immaculate presentation across reception and customer-facing areas, • Oversee service partners including reception, security, cleaning and housekeeping, • Develop and maintain FOH procedures, service standards and H&S compliance, • Drive service innovation, activations and community events across the district, • Represent FOH in building management and operational meetings, • Take ownership of reception operations, reporting, audits and customer feedback ABOUT YOU... • Proven management experience in a 5-star hospitality or customer service environment, • Confident, professional and naturally welcoming, • Passionate about luxury service delivery and customer experience, • Calm and effective when handling challenges or complaints, • Creative, forward-thinking and motivated to elevate service standards, • Experienced in events, activations and occupier engagement, • Comfortable leading multi-partner teams with a “One Team” mindset WHAT'S ON OFFER... • Salary: upto £37,000 for the right candidate, • A flagship role in a prestigious, fast-growing innovation district, • The chance to shape and lead an exceptional front-of-house experience from the ground up