Service Advisor
hace 13 días
Romford
Service Advisor – Harold Wood Salary: £32,000 basic + bonus (OTE up to £48,000) Location: Harold Wood, Essex Hours: Monday–Friday + Saturday rota The Role As a Service Advisor, you’ll be the main point of contact between customers and the workshop, ensuring a smooth and professional aftersales experience. Key Responsibilities • Booking vehicles in for service, MOT, and repair work, • Keeping customers updated on progress and costs, • Upselling additional work, service plans, and products, • Liaising with technicians and the workshop controller, • Preparing job cards, invoices, and processing payments, • Delivering excellent customer service at all times Requirements • Previous Service Advisor experience (motor trade essential), • Strong communication and customer service skills, • Ability to upsell and hit targets, • Organised and able to work in a fast-paced environment, • Experience using Kerridge / Pinnacle / Autoline (preferred) Package & Benefits • £32K basic salary, • Realistic OTE up to £48K, • Bonus structure (monthly performance-based), • Company benefits package, • Ongoing training and career progression ⭐ Ideal Candidate • Confident, professional, and customer-focused, • Driven to maximise upsell opportunities, • Works well under pressure in a busy dealership