Frontline jobs in LeicesterCreate job alerts

Your new companyA large, values-led housing organisation is seeking an experienced Housing Officer to support frontline housing management services across its operational areas. The organisation is committed to delivering safe, sustainable communities and providing high-quality services that put customers first. You will be joining a professional, collaborative housing team where safeguarding, partnership working and excellent customer outcomes are at the heart of everything they do.Your new roleAs a Housing Officer, you will be responsible for delivering effective tenancy and housing management services, with a strong focus on managing behaviour-related tenancy breaches and reducing the risk of tenancy failure.Your role will include managing complex cases such as anti-social behaviour (ASB), hate crime, domestic abuse, safeguarding concerns, tenancy fraud, noise nuisance and serious criminal activity. You will use proportionate, person-centred interventions to achieve sustainable outcomes for customers and communities.You will work closely with internal teams, external partners and statutory agencies, including local authorities, police, safeguarding boards and legal services. The role also involves preparing and progressing tenancy enforcement and court action where appropriate, completing detailed risk assessments and ensuring all casework is recorded accurately.This is an agile, non-patch-based role requiring flexibility to travel across operational areas and adapt working patterns to meet service demands.What you'll need to succeed • Proven experience managing ASB and tenancy breach cases within a housing or similar environment, • Strong case management skills, including working with vulnerable customers and safeguarding frameworks, • Good working knowledge of housing law, ASB legislation and tenancy enforcement processes, • Experience working in partnership with external agencies such as police, social services and local authorities, • Excellent written and verbal communication skills, including the ability to prepare court-ready documentation, • Ability to work independently, prioritise effectively and make sound decisions under pressure, • Strong problem-solving and analytical skills with a customer-focused approach, • Full driving licence with access to an insured vehicle (or the ability to travel extensively), • Opportunity to work within a well-established housing organisation making a genuine impact on communities, • Exposure to complex, meaningful casework with excellent multi-agency collaboration, • Flexible working arrangements and varied day-to-day responsibilities Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Quality Assurance Team Leader (Associate) About this role This is an opportunity to join a vibrant and fast paced team, providing quality assurance and actionable insights to the business. We are looking for a passionate, people-focused leader to manage a team responsible for providing Quality Assurance and recommendations to improve customer outcomes. You will help mitigate risk, nurture talent, support skills development and drive high team performance, outputs and business objectives through coaching and mentorship What you’ll do * People Leadership: * Dedicate the majority of your time to people leadership: coaching conversations, performance reviews and developing individual growth plans * Create an inclusive, high-performance culture where team members feel supported, heard, and challenged * Set clear goals and expectations, regularly reviewing progress and offering feedback that drives improvement and strong team member outputs, aligned to SLAs and deliverables * Maintain strong engagement through building a strong team culture, career development conversations, personal development plans, and recognition of achievements * Create a customer-centric culture within the team with a balanced focus on customer outcomes as well as compliance and process adherence * Drive performance management activities including quality reviews, productivity analysis, and timely interventions for underperformance. * Monitor and report on team effectiveness, ensuring accurate data and reporting are delivered monthly to senior stakeholders * Support the recruitment, onboarding and training of new associates, ensuring capabilities are built early and reinforced through ongoing learning * Prioritise workloads, align resources effectively, and support delivery of change activity. * Lead your team through change, supporting process improvements, automation initiatives, and continuous optimisation of operations * Model Quality Assurance excellence, setting a consistent tone for expectations, deliverables, outputs and behaviours through mentoring and coaching QA team members, supporting progress, talent development, framework development and driving strengthened outputs for Stakeholders * Stakeholder management: Be the point of contact for multiple Operational areas and internal stakeholders, working collaboratively to understand QA output and support continuous improvement * Process Management: Build and maintain a working knowledge of how our processes operate on the frontline. Support in driving consistent and correct application of QA methodology, mitigating identified risks, gaps and exposure as part of ensuring appropriate governance and control with the QA framework * Strategic Alignment: Support and drive the delivery of Department wide initiatives, goals and priorities, contributing to the overall success of Quality Assurance for the business What we’re looking for * Proven people leadership experience, ideally within a regulated or operational environment * Strong coaching skills, with the ability to unlock potential and drive performance across individuals and teams * A proactive, self-motivated mindset, able to manage high volumes, competing deadlines and ambiguity with confidence * A role model for respectful, inclusive and values-led leadership, always acting with integrity * Ability to build strong relationships with peers and senior stakeholders across other teams which support the QA team, the wider operation and business * Knowledge of conduct risk and compliance requirements * Excellent organisational skills and strong attention to detail with the ability to plan and prioritise effectively through periods of change * The ability to review and analyse data to provide insights into the business and make recommendations balancing customer and business requirements * Strong communications skills, being able to present findings in a clear and concise manner both written and verbally * Good judgment and decision-making, being able to demonstrate strong reasoning skills with any analysis * A passion for improving customer outcomes and Quality Assurance excellence * An engaged and motivated individual with a positive mindset, contributing to the culture and values that are important to Capital One We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We’d love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women, the LGBTQ+ community and ethnic minority candidates. Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays, and can work from home on Monday and Friday Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you * Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation * We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) * Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave * Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: * REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies * OutFront – to provide LGBTQ+ support for all associates * Mind Your Mind – signposting support and promoting positive mental wellbeing for all * Women in Tech – promoting an inclusive environment in tech * EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Quality Assurance Process Manager (Associate) About this role This is an opportunity to join a vibrant and fast paced team, providing quality assurance and actionable insights to the business. You will be responsible for ensuring the Quality Assurance Process and change is well managed, with appropriately skilled QA’s to deliver in line with business needs. This is an individual contributor role, but, working collaboratively with the QA Leadership team, you will help mitigate risk, nurture talent, support skills development and drive high team performance, outputs and business objectives through coaching and mentorship What you’ll do * Monitoring: Monitoring, evaluating and reporting on performance and process execution across multiple communication channels and multiple Operational lines of Business, with a focus on complex, high risk workstreams, requiring strong judgement skills providing assurance and actionable insight through accuracy and proactive identification of * Great customer outcomes, process adherence/execution * Non process adherence / execution * Training and knowledge gaps * Process gaps * Error trends and root causes * System failures * Validation (2nd and 3rd Line of defence monitoring): Conduct reperformance of QA monitoring across multiple workstreams, ensuring consistent and correct outcomes aligned to QA standards and methodology, providing effective feedback and reporting on findings to QA Leadership and supporting with coaching and upskilling QA team members * Process Management: Build and maintain knowledge of how our processes operate on the frontline, inclusive of set up and maintenance of key documentation for BAU, QA methodology and framework and control governance, alongside driving consistent and correct application of methodology, mitigating identified risks, gaps and exposure as part of ensuring appropriate governance and control with the QA framework * Stakeholder management: Be the point of contact for multiple Operational areas and internal stakeholders, working collaboratively to understand QA output and support continuous improvement inclusive of * Leading impactful calibration sessions to Operational and cross functional stakeholders, ensuring a balanced view is discussed to reach the right and calibrated outcome * Root cause and thematic analysis to provide actionable insights and recommendations to key stakeholders to improve outcomes and drawing connections across multiple lines of business * Deliver effective reporting catering for a wide stakeholder audience As part of supporting the success of the Quality Assurance framework and team excellence, you will also contribute to the following: * Performance Management: Monitor QA department output, ensuring deliverables, SLAs and key performance metrics are met, highlighting gaps, findings, recognising excellence and influencing continuous improvement through effective reporting and communication * Coaching and Mentoring: Model Quality Assurance excellence, setting a consistent tone for expectations, deliverables, outputs and behaviours through mentoring and coaching QA team members, supporting progress, talent development, framework development and driving strengthened outputs for Stakeholders * Onboarding: Design and lead the induction process for new QA hires, ensuring they hit the ground running, empowered, enabled and with a deep understanding of our quality framework, along with leading upskilling to meet department needs * Governance: * Assess the detailed impacts of change initiatives to ensure all changes are well managed and QA is set up for success. * Use problem solving techniques to resolve process breakdowns, including in the management of issues and events impacting the risks of the QA process * Support well managed activities such as control testing * Be responsible for ensuring appropriate governance is in place to report on business results through Line Of Business meetings * Provide administrative support for the management of the QA monitoring platform * Reporting and projects: Deliver appropriate reporting for your role along with supporting with adhoc reporting and QA projects What we’re looking for * A self starter, with the ability to demonstrate initiative, ownership and work autonomously in driving your own performance * Ability to build strong relationships with peers and senior stakeholders across other teams which support the QA team, the wider operation and business * Be able to quickly learn and maintain a detailed knowledge of agent level processes * Knowledge of conduct risk and compliance requirements * Excellent organisational skills and strong attention to detail with the ability to plan and prioritise effectively through periods of change * The ability to review and analyse data to provide insights into the business and make recommendations balancing customer and business requirements * Strong communications skills, being able to present findings in a clear and concise manner both written and verbally * Good judgment and decision-making, being able to demonstrate strong reasoning skills with any analysis * A passion for improving customer outcomes and Quality Assurance excellence * An engaged and motivated individual with a positive mindset, contributing to the culture and values that are important to Capital One * Preferable: Experience or expertise in Quality Assurance with an in-depth knowledge of QA processes and QA platforms within a regulated industry Where and how you'll work This is a permanent position and is based in our Nottingham offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to. We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays. What’s in it for you * Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation * We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) * Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave * Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: * REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies * OutFront – to provide LGBTQ+ support for all associates * Mind Your Mind – signposting support and promoting positive mental wellbeing for all * Women in Tech – promoting an inclusive environment in tech * EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

An exciting Area Operations Manager role with a salary of £38,000 plus bonus and career progression opportunities for a permanent role based inLeicester and surrounding areas\n\nWe are offering a fantastic opportunity for an experienced Area Operations Manager with an immediate start at a market leading, dynamic and renowned property, technology and innovative, technology-based car parking company. Our client is a market leading, renowned UK business, established over 50 years ago. The company operates over 3500 sites across the UK and Ireland providing specialist services to a wide range of blue-chip clients.\n\nThe role\n\nThe Area Operations Manager role is a key role within the company as the successful candidate will be responsible for managing a geographical area which will cover a number of sites within the M4 Corridor North and surrounding areas. Working as part of a successful team with other Area Managers in this key area of our business.\n\nMain Responsibilities\n\nDuties will include:\n\n·Leading and inspiring front line operational teams\n\n·Multi-site management via remote management means\n\n·Visiting sites and frontline team members\n\n·Effective management of the team\n\n·Interacting with customers/clients at all levels\n\n·Creation and management of budgets within financial parameters\n\n·Leading training, development and people succession planning\n\n·Regional Duty manager weekend cover (1 in 8 weekends)\n\nThe ideal applicant will have a full UK driving license (essential) and ideally live within the M4 Corridor and be able to manage sites across the area\n\nForward Assist Recruitment is operating as an employment agency. Forward Assist Recruitment is an Equal Opportunities employer; we welcome applicants from all backgrounds

An opportunity has arisen for an experienced ASB Officer to join a well-established housing association in Leicester on a temporary basis. This is a hybrid and flexible working role, combining community-based work with remote administrative duties, offering a balanced and supportive working arrangement.\n\nYou will be supporting their housing management team in delivering effective ASB services across local neighbourhoods and communities. You will play a key role in managing ASB cases, improving tenant satisfaction, and contributing to safer and more sustainable communities across your allocated patch.\n\n Key Responsibilities of the ASB Officer:\nManage a varied caseload of anti-social behaviour reports from initial complaint through to resolution\nConduct estate visits, home visits, interviews, and community-based investigations\nGather evidence and build case files to support appropriate case progression and outcomes\nWork closely with tenants, complainants, and alleged perpetrators to resolve disputes effectively\nTake proportionate enforcement action where required, including warnings, tenancy enforcement, and legal escalation\nProvide proactive housing management support across designated neighbourhood areas\nMaintain accurate and detailed case records using housing management and CRM systems\nLiaise with key partners including Police, PCSOs, safeguarding teams, and local agencies\nSupport tenancy sustainment by addressing nuisance behaviour and promoting positive engagement\nIdentify safeguarding and risk concerns, making appropriate referrals in line with procedures\nComplete timely case updates, reports, and administrative tasks between field visitsIdeal Candidate:\nExperienced Housing or ASB Officer with strong frontline case management experience\nConfident managing complex ASB cases from investigation through to resolution\nSkilled in evidence gathering, case building, and enforcement processes\nComfortable working independently across a community-based patch\nStrong communication skills with the ability to engage effectively with residents and partner agencies\nExperience using housing management systems such as Orchard, Microsoft Dynamics, or similar CRM platforms\nHighly organised with strong prioritisation and time management skills\nFull UK driving licence and willingness to travel across Leicester and surrounding areasWhat's on Offer:\n\nFull time Mon - Fri\nHybrid and flexible working\nContract with immediate start\nOpportunity to gain experience with a reputable housing association\nIf this ASB Officer role is of interest, please apply or contact (url removed)

Area Manager\n\nLocation: Leicester or North London\nSector: Supported Living, Mental Health, Learning Disabilities, Autism and Complex Needs\nSalary: Competitive, dependent on experience\n\nOur client is looking to appoint experienced Area Managers to support a portfolio of services across Leicestershire and surronding areas.\n\nThis is a senior operational role suited to someone who understands regulated care, can lead managers properly, and is confident operating between frontline services, senior leadership, commissioners, professionals and CQC.\n\nYou will hold overall responsibility for several services, including line management of Service Managers, quality oversight, compliance, safeguarding, staffing stability, service improvement and external stakeholder engagement.\n\nAll Area Managers within this division are also Registered Managers, so you must be confident with CQC expectations, inspection readiness and regulatory governance.\n\nWhat the role involves\n\nYou will be responsible for:\n\nOperational leadership\n\nManaging and supporting Service Managers across your area, ensuring services are safe, compliant, well-led and stable.\n\nQuality and compliance\n\nReviewing audits, incidents, care documentation, dashboards and service performance to identify what is really happening behind the numbers.\n\nCQC readiness\n\nMaintaining strong regulatory oversight, preparing services for inspection and ensuring action plans are followed through properly.\n\nPeople leadership\n\nDeveloping Service Managers, deputies, team leaders and frontline staff through supervision, appraisal, coaching and structured development plans.\n\nStakeholder engagement\n\nWorking with commissioners, families, professionals, internal quality teams and senior leaders to keep services moving in the right direction.\n\nService presence\n\nSpending time in services, observing culture, supporting managers directly, challenging poor practice and helping teams improve.\n\nThe right person\n\nThis role would suit someone who has:\n\nExperience managing services within regulated care\n\nIdeally supported living, mental health, learning disabilities, autism, complex needs or similar.\n\nManaged managers before\n\nThis is not just about managing staff. You need to be able to support, challenge and develop Service Managers.\n\nStrong CQC knowledge\n\nYou must understand quality, compliance, safeguarding, MCA, risk, inspection standards and what good governance looks like in practice.\n\nA calm, practical leadership style\n\nThe role needs someone who can stay composed under pressure, make decisions, and support services through difficult situations.\n\nA hands-on approach\n\nThis is not a desk-only role. Presence in services matters.\n\nLevel 5 Leadership in Health and Social Care\n\nIdeally completed, or you must be willing to work towards it. Higher-level leadership development would also be welcomed.\n\nWhy this role is worth considering\n\nThis is a strong opportunity for someone who wants more than a standard Area Manager post.\n\nYou will be joining a large national provider with significant infrastructure, established systems and complex operational scope. The role gives you real exposure to service turnaround, quality improvement, manager development, commissioner engagement and CQC-facing leadership.\n\nFor the right person, this is a platform to step into a serious senior leadership pathway.\n\nApply\n\nTo discuss the role confidentially, contact Ignis Solutions

Elevate your healthcare career! Are you an experienced healthcare professional ready for a role that offers meaning, balance, and the chance to use your clinical skills in a new and rewarding way? If you're a Nurse (RGN, RMN, RNLD), Occupational Therapist, Physiotherapist or Paramedic, this could be the next chapter youve been waiting for. Our client delivers fair, high-quality and compassionate assessments for individuals applying for the Governments Personal Independence Payment (PIP). Their mission is simple yet powerful: ensuring every person feels genuinely listened to, respected and supported. This role allows you to step away from shift work, reduce the physical demands of frontline care, and still make a significant impact all within structured hours and a supportive, professional environment. What Youll Be Doing In this role as a Functional Assessor, you will use your clinical expertise in a new, analytical context. Youll carry out telephone, video, in-person and paper-based assessments to understand how each individuals condition or disability affects their daily life. Working mainly from home through a hybrid model, youll attend your local assessment centre on scheduled days as required. Youll produce detailed, evidence-based reports typically 3,0004,000 words that support the Department for Work and Pensions (DWP) in...

We are recruiting on behalf of a respected housing association in Leicestershire for a Housing Support Officerto join a supported accommodation service in Leicester. Key Responsibilities of a Housing Support Officer:. This is a frontline, customer-facing role within a small supported housing scheme,

Blue Light Card. Individually great, together unstoppable The Role and the Team At Blue Light Card, we’re opening up multiple opportunities for Full Stack Engineers to join our growing Engineering team. We’re committed to building meaningful digital experiences that support millions of frontline workers across the UK. Following our recent replatforming, we’ve created space for new ideas, greenfield development, and opportunities for engineers who want to genuinely influence the products they build. You’ll work within an agile, supportive squad where collaboration is key. Our teams partner closely with Product, Design, and Data to deliver features that enhance personalisation, engagement, and the overall member experience, while giving you room to grow, experiment, and take ownership. What You’ll Do • Develop high-quality applications across our modern full-stack environment, • Build new features using React, Next.js, TypeScript, and AWS serverless technologies, • Contribute to maintaining strong engineering standards, testing practices, and clean code, • Work collaboratively with Product & Design to refine requirements and deliver predictably, • Help monitor production systems, resolve issues, and contribute to continuous improvement, • Participate in agile ceremonies, bringing ideas and insights to help the team evolve, • Support inclusive decision-making, encouraging diverse perspectives and shared ownership, • A proven ability to deliver production-ready full-stack applications using modern TypeScript, React, and backend/serverless API patterns, • Confidence designing, building, and deploying solutions on AWS, including hands-on use of Serverless and Infrastructure-as-Code tooling (e.g., CDK, CloudFormation, SST), • Demonstrated autonomy across the full engineering lifecycle, from technical discovery and solution design through to testing, release, and operational support, • A track record of maintaining high engineering standards, including clean architecture, automated testing, observability, and performance optimisation, • Ability to break down complex technical challenges, evaluate trade-offs, and make robust engineering decisions — without needing close direction, • Experience contributing within cross-functional teams, effectively representing engineering considerations to Product, Design, and stakeholders, • Active engagement in learning and knowledge-sharing, such as pairing, mentoring moments, contributing to documentation, or leading discussions, • A collaborative, inclusive approach, helping shape team standards, supporting others, and contributing to a positive and high-performing squad culture Our Culture Our mission is simple – make heroes happy. Our members are the real-life heroes who keep us all safe, cared for, and thriving. It’s what gets us up in the morning and pushes us to go further, think bigger, and create something that truly matters. By focusing on their happiness, we create amazing experiences, deliver unrivalled discounts, innovative products, and world-class service. We don’t just follow the usual path - we look for smarter, bolder ways to deliver real impact. We take ownership, move fast, and work shoulder to shoulder to build something special. We’re committed to building a diverse and inclusive team where everyone feels they belong. Different perspectives and experiences help us grow, innovate, and better reflect the communities we serve. We promote hybrid working, and value in-person collaboration so encourage time in our offices, where you can make the most of our fully stocked snack drawers – either the HQ in Leicestershire, or London, Holborn office. The frequency and office location will vary depending on the role and team, we aim to be flexible, but we aren’t able to offer fully remote working. What We Offer • Hybrid working and flexible hours, • 35 hour working week, • Free parking and EV charging onsite at HQ, • 25 days annual leave plus an additional day off for your birthday, and a buy and sell holiday scheme of up to 5 days, • A company bonus scheme, • Your own Blue Light Card and exclusive access to thousands of discounts, • Great social events e.g., festive party, summer party, team socials, sports matches, • Regular company-wide recognition events e.g. Monthly Light’s Up and The Shine awards, • Relaxed dress code and modern office space (games area, chill-out areas, book club, free drinks/snacks), • Onsite gym at HQ (including access to free HIIT & stretch classes), • Strong learning and development culture, • Group auto-enrolment pension plan, • Enhanced parental leave and absence leave, • Company funded private medical insurance, • Healthcare cashback plan, • Employee assistance programme (including mental health support) and mental health first aiders #LI-Hybrid Remote Status: hybridLocation 1 Charnwood Edge Business ParkCossingtonLeicesterLE7 4UZUnited KingdomLocation 2 *(if applicable) 24-28 Bloomsbury WayLondonLondonWC1A 2SNUnited Kingdom

Date Posted: 2026-04-14 Country: United Kingdom Location: Grove Park, 7 Barton Close Grove Park, LE19 1SJ, Leicester, United kingdom The Supervisor plays a pivotal role in delivering an exceptional customer experience and ensuring the efficient daily operation of the Customer Care Centre. They provide frontline leadership, coaching, performance development, and real-time operational support to Customer Care Champions. Key responsibilities: Customer Experience & Service Delivery • Ensure customer enquiries are handled efficiently, professionally, and in line with company standards and service-level commitments., • Act as an escalation point for complex customer or engineer queries and ensure swift resolutions., • Oversee day-to-day telephony, digital channels, and administration workflows. •, • Make real-time decisions on workload allocation, shift planning, and resource availability., • Monitor KPI dashboards and take timely action on service risks (backlogs, call queues, SLA breaches)., • Lead, motivate, and develop Customer Care Champions through regular coaching, 1:1s, feedback loops, and perf...

Niyaa People in Leicester is offering a temporary position as an ASB Officer.This full-time role combines hybrid working, supporting a housing management team in delivering ASB services.The ideal candidate will have experience managing complex ASB cases, strong frontline case management skills, and

CFS Team Manager - Assessment Team - Leicestershire Please note that only Social Work England Registered Social Workers with Right to Work in the UK will be considered for this role, please do not apply if you are not a SWE Registered Social Worker who has the Right to Work in the UK. Caritas Recruitment is working in partnership with Leicestershire County Council to recruit an experienced CFS Team Manager for the Assessment Team on a temporary basis. This is an urgent requirement due to an upcoming vacancy and offers an excellent opportunity for an experienced manager to lead and support frontline practice within a well-established children's services team. Key Details Role: CFS Team Manager - Assessment Team Location: County Hall, Groby Road, Glenfield, Leicestershire, LE3 8RA Contract Length: Initially 6-9 months, with potential to extend Hours: 37 hours per week (7.4 hours per day, Monday-Friday) Pay Rate: £42-£45 per hour Umbrella (dependent on experience) £25.51 per hour PAYE IR35 Status: Inside IR35 Role Responsibilities Managing an Assessment Team consisting of 5 Social Workers and 1 Senior Practitioner Providing strong leadership, oversight, and professional supervision Ensuring timely and high-quality assessments in line with statutory requirements Supporting staff with complex decision-making and safeguarding matters Maintaining performance, quality assurance, and service delivery standards Working one week duty office-based, with office attendance for duty and backup days in line with service needs Requirements SWE registration Proven experience managing a children's assessment team Strong knowledge of statutory children's services and safeguarding frameworks Ability to lead, motivate, and support a multidisciplinary team Availability to start at short noticeThis is an excellent opportunity for an experienced Team Manager seeking a stable, well-supported interim role within a local authority committed to high-quality children's services. For more information on this role or for a discussion about Social Work opportunities across England and Wales please contact Gemma at Caritas Recruitment - g.bridgman @(url removed) / (phone number removed) Caritas Recruitment is acting as an Employment Business in relation to this vacancy

Make critical decisions that change lives - every day. Advanced Practitioner (Clinical Assessment Service) Location: Anstey Frith House, Leicester, LE3 8RN Working Pattern: Permanent and bank hours available. Weekday evenings and Weekend days, afternoons and evenings. Working on a 4-week rolling rota for part time hours. Salary: DHU Band 8b.0, £64,234 - £74,905 per annum (pro rata) with a 30% evening enhancement, and 45% weekend enhancement At DHU Healthcare, every role matters. Because every moment gives us the chance to make the difference - for patients, colleagues and communities. Wherever you join us, your compassion, commitment and skills will not only make all the difference in the moment today but also shape the care we deliver tomorrow. With us, care never stops. At DHU Healthcare, our Urgent and Emergency Care teams work on the frontline of the NHS, delivering expert, compassionate care 24/7, 365 days a year. From Emergency Departments and Urgent Treatment Centres to GP surgeries and communities across the East Midlands and beyond, we're there when people need us most. Our teams of skilled medical, nursing, allied health, and support professionals all work together to respond quickly and effectively to every patient. We deliver a wide range of services including community nursing, urgent treatment, primary care streaming, urgent on-day primary care, GP home visiting, phlebotomy, community hospital medical cover, telephone consultation support, and palliative care home visiting. With us, you'll be supported to succeed - in your role, your development, and your career. As a Registered Nurse, Paramedic or Pharmacist (NMC, HCPC, GPhC) with prescribing rights and advanced clinical skills, you'll deliver hands-on care in urgent and emergency settings - assessing, diagnosing and treating patients alongside multi-disciplinary teams to achieve the best outcomes. For you, because great care starts with a supported team. We'll support your health, happiness and future with benefits that put you first: Access to the NHS pension scheme (we'll also honour your existing NHS pension pot and holiday entitlement if you're transferring) Wellbeing support Flexible working options Career growth and development opportunities For more information of the full range of benefits available, please reach out to our team. For you, the support to go further. With us, development is part of our culture. From essential training and apprenticeships to supportive leadership and career pathways, we'll help you grow in ways that matter to you. Because when our people thrive, so do our patients and communities. For you, a place where you can be yourself. We believe that when everyone feels valued, respected and supported, we can deliver the best care. We're proud to reflect the rich diversity of the communities we serve, welcoming colleagues from all backgrounds. We proudly support Veterans, Service Leavers, Reservists, Cadet Volunteers, and military families, valuing their strength and dedication. At DHU Healthcare, your skills, ideas and growth matter. Join us and be part of something bigger. #IND1 TPBN1_UKTJ

Frontline Health Professionals,. Frontline Health Professionals are currently working in partnership with a private hospital and have multiple shifts available for an immediate start.

This role involves managing frontline teams, operational delivery, and maintaining high customer service standards in a dynamic environment.

A large housing provider in North East England is seeking a Customer Contact Advisor to join their team in Durham.The role involves managing customer enquiries and repair requests, requiring strong problem-solving and communication skills.You will contribute to a company known for its commitment to

A forward-thinking cybersecurity firm in the United Kingdom is looking for an L1 SOC Analyst to monitor and triage security alerts.The role involves using Fortinet and Microsoft SIEM/EDR tools to detect threats and respond rapidly to incidents.Candidates should have a passion for cybersecurity and r

A local government authority in England seeks a motivated Specialist Advisor to join its Central Advice and Duty Team.The role involves handling sensitive telephone referrals for Adult Social Care, assessing needs, and providing accurate guidance.Ideal candidates will excel in communication, organiz

A leading retail company is seeking a dedicated Supervisor in Solihull on a part-time basis (20 hours per week).You will ensure smooth operations by supervising the team, checking deliveries, maintaining quality work standards, and managing rotas.Ideal candidates will have previous supervisory exper

A charitable organization in London is seeking a dedicated Housing and Support team member.You will provide exceptional customer service, support residents, and manage various responsibilities including safety and reception tasks.The role requires strong communication skills and the ability to handl

Nationalmuseums is seeking a Visitor Welcome First Line Manager to oversee frontline teams and ensure an exceptional experience for all visitors.

Huntress - Bracknell is seeking a Membership Enquiries Administrator to be the first point of contact for members.This role involves handling enquiries, assisting with applications and renewals, and maintaining database records.Ideal candidates will have customer service experience, excellent commun

A leading software firm in Greater London seeks a Forward Deployed AI Engineer to build and implement solutions using Generative AI technologies.You will engage directly with clients to deliver high-stakes projects and enhance the Gen AI strategy.The ideal candidate will possess a strong engineering

A community-focused enterprise is seeking a Reception and Sales colleague in Epping Forest.In this vibrant role, you will engage with members to provide exceptional customer service while promoting a welcoming environment.The ideal candidate will have a sales-oriented mindset and the ability to buil

Elior UK is seeking a Catering Assistant in Greater London to join their Hospitals division.You'll ensure a clean and welcoming kitchen, keep menus updated, and provide friendly service while adhering to safety standards.This role includes flexible working patterns and opportunities for growth.The p

A community-focused charity in the United Kingdom is looking for a dedicated member to join their Housing and Support team.The role involves providing exceptional customer service, managing reception duties, and ensuring safety as a first-aider and fire marshal.You will welcome new residents, addres

TEKEVER in the United Kingdom is looking for an IT Support Technician to ensure the seamless operation of its IT infrastructure.The ideal candidate will provide user support, assist in hardware and software installations, and troubleshoot technical issues.Requirements include technical education in

Responsibilities involve working flexible shift patterns, engaging in frontline radiography, and participating in ongoing training and development.

A leading enterprise software firm in the United Kingdom seeks an experienced Full-Stack Software Engineer to act as a Forward Deployed Engineer.This role involves embedding with teams to lead modernization efforts, drive AI-assisted SDLC practices, and manage technical changes.The ideal candidate w

A leading NHS Trust in Greater London is seeking a Senior Medicines Management Pharmacy Technician to enhance clinical pharmacy services at St Mary’s Hospital and Charing Cross Hospital.The role involves delivering high-quality patient-focused medication management, leading safe supply processes,

Marks & Spencer is seeking a Customer Assistant for their Service & Safety team at Lemon Quay in Truro.This part-time role requires a commitment to excellent customer service and adaptability in a fast-paced environment.The ideal candidate will be at least 18 years old and possess digital confidence

The SWATCH Group in Greater London is seeking a Sales Associate to provide exceptional customer service while maintaining a deep knowledge of Swatch products.Responsibilities include greeting customers, assisting in store operations, and ensuring a high standard of store presentation.The ideal candi

The role focuses on leadership, decision-making, and frontline operations to ensure effective parking enforcement.

Konecranes, based in the East Midlands, is seeking a dedicated Technical Support Specialist.The role involves providing top-tier support and maintenance for systems crucial to customer operations.Candidates must demonstrate strong problem-solving and interpersonal skills, with a focus on collaborati

A data-driven software company in Greater London is seeking a Forward Deployed Enablement Engineer.In this role, you'll support and guide customer development teams using innovative solutions.Responsibilities include responding to support requests, collaborating with product teams, and enhancing wor

A local government body in the United Kingdom is seeking a Housing Triage Officer to act as the first contact for customers needing housing advice.The role involves assessing customers' needs, offering advice on housing issues including the Portsmouth Housing Register, and maintaining accurate recor

Compass Group UK in Loughborough is seeking a dedicated Supervisor to ensure smooth operations in Defence.The role requires previous supervisory experience, strong communication skills, and a can-do attitude.Responsibilities include supervising a team, managing deliveries, producing weekly rotas, an

Technical Support professional in Greater London.The role involves delivering high-quality customer service and technical support, managing incidents and service requests, and maintaining strong communication with users.The ideal candidate should possess excellent customer service skills, technical

Frontline Group is made up of three dynamic business units—Frontline Distribution Solutions, Frontline Retail Solutions, and Gold Key Media—supported by key enabling functions. Join the Frontline Group — Making the Complex Simple. Jointly owned by Bauer Media and Immediate Media Company, Front

A leading charity in domestic violence support is seeking passionate individuals to assist in the day-to-day running of a refuge.Candidates will develop and deliver services to support women and children affected by domestic violence.This role requires practical and emotional support experience, adv

Career Choices Dewis Gyrfa Ltd is seeking a dedicated Cafe Supervisor in England.This full-time role involves supervising a team, ensuring quality service, and maintaining food safety standards.The ideal candidate will have experience in a similar role, excellent communication skills, and the abilit

Ideal candidates should have experience supervising frontline teams, excellent communication skills, and a positive can-do attitude.

A leading UK retailer is seeking a Team Manager in Fashion, Home & Beauty to lead by example on the shop floor.You will inspire your multi-skilled team to deliver exceptional service and achieve strong commercial results.The ideal candidate will have experience in retail management, strong leadershi

A leading logistics startup is seeking a Shift Manager to oversee operations at its fulfillment centers in Greater London.The role involves managing 50 to 100 operatives, ensuring quality standards, and leading continuous improvement initiatives.Ideal candidates will have experience in logistics, ma

Kentucky Fried Chicken (KFC) is looking for a Team Member to be the heartbeat of their restaurants across the UK.In this role, you will serve great food and bring good vibes to every guest.Responsibilities include taking orders, maintaining cleanliness, and preparing food efficiently.KFC offers bene

Abri Group is looking for a Welfare Benefits Officer to join our frontline team in London.

Elior Uk is seeking a General Catering Assistant for Farringford Court.This role involves ensuring the kitchen and service area are clean and well-stocked while providing warm and friendly service.A genuine interest in customer service is essential, and catering or barista experience is desirable bu

A leading housing association seeks a Repairs Team Leader to manage a high performing team in South London.The role involves supervision of Trade Operatives, ensuring adherence to safety and operational standards.Applicants should have experience in leadership, coaching, and performance management.T