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Wanting to work for an effective front door service as part of a MASH Team?We are currently working with a large, well-structured local authority in Greater Manchester seeking an experienced Social Worker to join their MASH Team. This is a pivotal frontline role at the point of referral, where your decisions shape the direction of intervention and support for vulnerable children and families.Working in a Multi-Agency Safeguarding Hub (MASH), youll work closely with professionals from health, education, police, and early help services to gather information, make informed decisions, and ensure appropriate safeguarding responses. The team also covers initial assessments and short-term interventions, with clear handovers to longer-term teams when needed.Key Benefits:Long-term contract offering consistency and stabilityWell-established MASH with clear processes and multi-agency cooperationManageable caseloads with clear thresholds and decision-making pathwaysAbout You:Qualified Social WorkerPrevious experience in a MASH, Duty or Assessment Team essentialConfident working in a fast-paced, high-volume environmentStrong assessment and analytical skillsExcellent understanding of safeguarding thresholds and statutory responsibilitiesAble to work effectively with multi-agency partners and under pressureIf you would like to know more, send your CV to , or call 07983 947 799If the role isnt for you, but you know a friend or colleague looking for a change, we are offering a market-leading referral fee of £500 per placement . All you have to do is reach out!Social Work Wales and Social Work Qualification RequiredTPBN1_UKTJ

Clinical Strategy Manager – Tissue Viability \n Circa £60,000 + company car/car allowance \n National | Field Based \n Are you a senior Tissue Viability Nurse or wound care specialist looking for an opportunity to take your expertise beyond the frontline? \n Would you like to use your clinical experience to influence practice, education, innovation and patient outcomes at a national level? \n This could be the opportunity you've been looking for. \n We are working with an established healthcare organisation to appoint a Clinical Strategy Manager – Tissue Viability. \n This is a high-profile national role for an experienced clinical specialist who wants to broaden their influence while retaining their professional identity and clinical expertise. \n Rather than being limited to one service or organisation, you'll have the opportunity to engage with senior NHS stakeholders, tissue viability leaders, clinical networks and key opinion leaders across the UK. \n You'll be the clinical voice within the organisation, helping translate frontline insight, evidence and NHS priorities into meaningful education, innovation and strategic development. \n Why consider the role? \n This is an opportunity to make your expertise count on a much broader stage. \n You'll have the opportunity to: \n\n • Influence senior NHS clinical stakeholders\n, • Shape evidence-based approaches to wound care\n, • Lead advanced education and clinical training\n, • Contribute to product evaluation and innovation\n, • Support quality improvement and evidence generation\n, • Build relationships across national tissue viability networks\n, • Lead and facilitate a Clinical Advisory Board\n, • Represent the organisation at conferences and professional events\n, • Work alongside commercial, product, marketing and regulatory teams\n\n Importantly, you'll retain your clinical independence and professional identity, while gaining exposure to strategy, innovation and the wider healthcare landscape. \n What you'll be doing \n As the senior clinical voice for tissue viability and wound care, you'll provide expert input across complex wound management, skin integrity and pressure damage prevention. \n You'll lead high-level clinical discussions with NHS organisations and multidisciplinary teams and develop trusted relationships with senior clinical and non-clinical stakeholders. \n You'll also: \n\n • Design and deliver advanced education programmes, workshops and clinical training\n, • Support internal teams to communicate clinical evidence accurately\n, • Develop clinically robust resources and educational materials\n, • Lead clinical governance around product evaluations, audits, case studies and evidence generation\n, • Use clinical insight to influence product and portfolio strategy\n, • Identify opportunities to improve patient outcomes and reduce unwarranted variation\n, • Build relationships with tissue viability leaders, clinical networks and key opinion leaders\n, • Chair or facilitate the Clinical Advisory Board\n, • Represent the organisation at professional meetings, conferences and exhibitions\n\n What we're looking for \n Strong wound care / tissue viability experience is essential. \n This is a senior specialist position and we're looking for an accomplished clinician who has genuine expertise in complex wound management, tissue viability, pressure damage and skin integrity. \n You'll ideally be a Registered Nurse with current NMC registration and a recognised post-registration qualification in tissue viability, wound care or a closely related speciality, or equivalent demonstrable expertise. \n You'll also need: \n\n • Significant senior specialist experience in tissue viability or complex wound care\n, • Experience comparable to NHS Band 8 level or above\n, • At least five years' relevant experience\n, • Strong knowledge of complex wound assessment and management\n, • Experience across acute, community or integrated care pathways\n, • A track record of leading education, audit, pathway development, service improvement or evidence-generation activity\n, • Experience influencing senior clinical and non-clinical stakeholders\n, • Excellent presentation, communication and facilitation skills\n, • The confidence to engage with audiences from frontline clinicians through to executive-level stakeholders\n, • A strong understanding of evidence-based practice, clinical governance and NHS priorities\n\n Experience within medical devices, life sciences or an NHS/industry partnership would be advantageous, as would publication, research, conference presentation or clinical advisory experience. \n The package \n Circa £60,000 basic salary \n Company car or car allowance \n National field-based role \n This is an unusual opportunity for an experienced Tissue Viability Nurse / Wound Care Specialist who wants to use their expertise to influence healthcare at a much broader level. \n If you're ready to take your wound care career beyond your current clinical environment and have a national voice in how wound care develops, we'd like to hear from you. \n Interested? \n Send your CV for a confidential conversation about the role.

Stockport Council is seeking an experienced Lead Child Protection Practitioner to drive the development of multi‑agency child protection teams and embed the MACPT within our safeguarding framework. You will bring frontline social work expertise, a strong grasp of statutory duties and the ability to engage effectively with diverse partners to safeguard children. A hybrid working pattern and commitment to the real living wage are provided. #J-18808-Ljbffr

About Barhale Who are Barhale? Barhale is a business founded on family values, having been established by our Chairman, Dennis Curran, in 1980. We are one of the largest privately owned civil engineering and infrastructure specialists in the UK, with over 40 years of experience in providing design, civil engineering and maintenance services working across multiple sectors, including: Water Transport Built environment Energy We operate as a tier one partner for blue chip, regulated and private clients, working as part of large frameworks, joint ventures and alliances, as well as on individual standalone projects, developing long-term relationships based on delivering to the Barhale values which have been integral to our business since their inception in 1985. Our direct delivery model is at the core of everything we do, as we believe that people are our greatest asset. Therefore, we robustly source, train and retain all our own frontline delivery teams as well as management and support services. We employ over 1,200 employees nationwide. We possess a range of specialist skills to support our civil engineering and infrastructure activities, including: Tunnelling MEICA Temporary and permanent design Steel-fabrication Signs (design and fabrication) Health & safety equipment and products, including PPE Why join Barhale? As Gold Investors in People, we are committed to a high standard of people practices, creating an inclusive environment and ensuring cultural alignment to business strategy, ethos and philosophies. Job security, long-term secured work through various frameworks and large infrastructure schemes A broad range of civil engineering, mechanical and electrical schemes across some of the UK's largest infrastructure projects and clients Strong career progression as demonstrated by our track record in promoting from within, as we believe this is a key driver of our success Role Profile: Managing Quantity Surveyor Reporting to: Commercial Manager/Regional Head of Commercial Role Overview Managing Quantity Surveyors are integral members of project teams, providing daily commercial leadership and support to project delivery teams and senior management. The role drives commercial performance across civil engineering projects by delivering cost efficiency, high-quality commercial analysis and effective risk management in line with contractual and business requirements. Role Purpose To lead the commercial management of projects, ensuring accurate cost and value reporting, robust cash management, effective subcontract procurement and strong contractual control. The role identifies and realises commercial opportunities while protecting the business from commercial risk and ensuring compliance with corporate governance and internal processes. Key Accountabilities Commercial Management & Governance Provide accurate and timely cost and value reporting at the project and business unit level to support Group reporting Draft, update and manage monthly CVRs, cost plans and commercial plans Ensure accurate cash flow reporting and forecasting Support and enforce compliance with internal commercial processes and governance requirements Actively seek to improve commercial processes and procedures Financial Performance Lead cost management and project forecasting activities Compile upstream applications for payment and manage project cash flow Prepare project applications for payment through to final account settlement Work with the wider project team to forecast predicted expenditure and cash recovery in line with business unit expectations Identify, record and realise commercial opportunities to enhance project performance Focus on driving value through subcontract procurement Contract & Risk Management Effectively manage main contract and subcontract agreements, primarily IChemE and NEC forms Ensure contract terms and conditions align with corporate governance requirements Identify, manage and mitigate commercial risks in conjunction with the project delivery team Manage contractual change, claims and additional payment discussions with clients and third parties Protect the business from commercial and contractual risk throughout the project lifecycle Undertake monthly on-site Commercial Inspections Leadership & Capability Provide commercial leadership and guidance to site and project teams Share best practices and proactively advise teams on cost management and efficiencies Support the development of commercial capability within project teams Demonstrate strong commercial acumen and problem-solving skills in day-to-day decision-making Stakeholder Management Liaise with clients, client representatives and third parties on commercial matters Lead engagement with the supply chain, ensuring appropriate contractual arrangements Build and maintain effective relationships with subcontractors and suppliers Work collaboratively with project delivery, finance and senior management teams Key Interfaces Commercial Manager / Regional Head of Commercial Project Managers and Site Teams Finance Teams Clients and Client Representatives Subcontractors and Supply Chain Partners Inter-company trading Proactively optimise inter-company trading wherever possible Collaborate effectively within the corporate group entities Success Measures (KPIs) Accuracy and timeliness of cost, value and cash reporting Margin and cash performance versus forecast Quality and robustness of CVRs and commercial plans Effective management of commercial risk and contractual change Successful procurement and management of subcontractors Contribution to process improvement and best practice sharing About you Essential Previous experience in the construction industry Familiarity with IChemE/ NEC forms of contract and knowledge and understanding of Construction Law Previous experience in commercial management and procurement of subcontractors, including chairing regular meetings, measurement and control cycle, certificates, and accruals calculations Demonstrable experience of monthly forecasting and cost analysis. Excellent communication, numeric and computer literacy skills, proficient in Microsoft Office Excellent organisation and time management skills, with the ability to work effectively to tight deadlines Desirable Member of RICS or other relevant professional body, or working towards CSCS card HND/degree (or equivalent) in Quantity Surveying Demonstrable knowledge and experience in estimation Experience working for a direct delivery contractor An engaging communicator with problem-solving skills Caring and investing in you Our values have been embedded at Barhale for over 40 years, and they are our guiding principles regarding how we care and invest in people. Our values are our commitment to being a people-centric company. As a Gold Investors in People company and a Sunday Times 100 Best Company to Work For, we are committed to investing in people. We are passionate about creating a working environment where people are supported throughout their careers, where people can enjoy security and be part of a company that cares about them. From the moment you join us, your well-being and career aspirations will be supported by. Competitive salary Company Pension Life Assurance Private Medical 25 days of annual leave in addition to 8 public bank holidays and loyalty days 8 hours volunteering Employee Assistance Programme to support your mental, physiological and financial wellbeing Flexible benefits via salary sacrifice Company car/green car scheme/car allowance/Van (dependent on position) Leadership & management training and coaching Regular line management engagement and appraisal to support your career progression Development supported by internal and externally delivered training Continuous service awards TPBN1_UKTJ

About Barhale Who are Barhale? Barhale is a business founded on family values, having been established by our Chairman, Dennis Curran, in 1980. We are one of the largest privately owned civil engineering and infrastructure specialists in the UK, with over 40 years of experience in providing design, civil engineering and maintenance services working across multiple sectors, including: Water Transport Built environment Energy We operate as a tier one partner for blue chip, regulated and private clients, working as part of large frameworks, joint ventures and alliances, as well as on individual standalone projects, developing long-term relationships based on delivering to the Barhale values which have been integral to our business since their inception in 1985. Our direct delivery model is at the core of everything we do, as we believe that people are our greatest asset. Therefore, we robustly source, train and retain all our own frontline delivery teams as well as management and support services. We employ over 1,200 employees nationwide. We possess a range of specialist skills to support our civil engineering and infrastructure activities, including: Tunnelling MEICA Temporary and permanent design Steel-fabrication Signs (design and fabrication) Health & safety equipment and products, including PPE Why join Barhale? As Gold Investors in People, we are committed to a high standard of people practices, creating an inclusive environment and ensuring cultural alignment to business strategy, ethos and philosophies. Job security, long-term secured work through various frameworks and large infrastructure schemes A broad range of civil engineering, mechanical and electrical schemes across some of the UK's largest infrastructure projects and clients Strong career progression as demonstrated by our track record in promoting from within, as we believe this is a key driver of our success Role Profile: Senior Quantity Surveyor Reporting to: Managing Quantity Surveyor/Commercial Manager Role Overview The Senior Quantity Surveyor is an integral member of the project team, providing commercial leadership and support to project delivery teams and senior management. The role is critical in driving cost efficiency, delivering high-quality commercial analysis and ensuring effective risk and opportunity management across civil engineering projects. Role Purpose To lead and manage the commercial performance of projects, ensuring robust cost control, accurate reporting, effective cash management and strong contractual compliance. The role actively identifies and realises commercial opportunities while protecting the business from commercial risk and supporting continuous improvement in commercial practices. Key Accountabilities Commercial Management & Governance Provide accurate and timely cost and value reporting at the project and business unit level Ensure compliance with internal commercial processes and reporting timeframes Actively seek opportunities to improve commercial procedures and controls Support group and business unit reporting requirements Financial Performance Deliver accurate cash flow reporting and cash management Manage cost control and project forecasting Draft and update monthly CVRs, cost plans and commercial plans Compile upstream applications for payment Ensure expenditure and cash recovery align with business unit expectations Focus on driving value through subcontract procurement Contract & Risk Management Manage main contract and subcontract agreements, primarily IChemE and NEC forms Ensure contracts align with corporate governance requirements, identifying and managing risks and opportunities Lead subcontract procurement, negotiation and post-contract management Manage applications for payment through to final account settlement Protect the business from commercial and contractual risk Leadership & Capability Share best practices and proactively advise site teams on cost management and efficiencies Support and guide junior commercial staff Demonstrate strong problem-solving and decision-making capability Actively develop professional competence and commercial expertise Stakeholder Management Liaise with clients, client representatives and third parties on commercial matters Build and maintain strong supply chain relationships Work closely with the wider project team to manage commercial performance Act as a trusted commercial advisor to operational teams Key Interfaces Commercial Manager / Managing Surveyor Project Managers and Project Teams Clients and Client Representatives Subcontractors and Supply Chain Finance and Commercial Teams Inter-company trading Proactively optimise inter-company trading wherever possible Collaborate effectively within the corporate group entities Success Measures (KPIs) Project margin and cash performance versus forecast Accuracy and quality of CVRs and commercial reporting Effective management of subcontract procurement and accounts Identification and realisation of commercial opportunities Control and mitigation of commercial and contractual risk About you Essential Previous experience in the construction industry Familiarity with IChemE/ NEC forms of contract and knowledge and understanding of Construction Law Previous experience in commercial management and procurement of subcontractors, including chairing regular meetings, measurement and control cycle, certificates, and accruals calculations Demonstrable experience in monthly forecasting and cost analysis. Excellent communication, numeric and computer literacy skills, proficient in Microsoft Office Exemplary organisation and time management skills, with the ability to work effectively under tight deadlines Desirable Member of RICS or other relevant professional body, or working towards CSCS card HND/degree (or equivalent) in Quantity Surveying Demonstrable knowledge and experience in estimation Experience working for a direct delivery contractor An engaging communicator with problem-solving skills Caring and investing in you Our values have been embedded at Barhale for over 40 years, and they are our guiding principles regarding how we care and invest in people. Our values are our commitment to being a people-centric company. As a Gold Investors in People company and a Sunday Times 100 Best Company to Work For, we are committed to investing in people. We are passionate about creating a working environment where people are supported throughout their careers, where people can enjoy security and be part of a company that cares about them. From the moment you join us, your well-being and career aspirations will be supported by. Competitive salary Company Pension Life Assurance Private Medical 25 days of annual leave in addition to 8 public bank holidays and loyalty days 8 hours volunteering Employee Assistance Programme to support your mental, physiological and financial wellbeing Flexible benefits via salary sacrifice Company car/green car scheme/car allowance/Van (dependent on position) Leadership & management training and coaching Regular line management engagement and appraisal to support your career progression Development supported by internal and externally delivered training Continuous service awards TPBN1_UKTJ

Eden Brown are seeking a highly experienced Housing Officer on a 3 month contract situated in Manchester The role as Housing Officer will involve a hybrid option. 2-3 days at home/in the office As a Housing Officer your role will involve: - Providing a frontline service to a portfolio of tenants across Manchester; which includes vulnerable, young people and across older persons services - Dealing with Income challenges - Tenancy Sustainment - Safeguarding, Domestic Abuse and Community Safety - Environmental issues ie fly tipping, garden issues Due to the nature of this role interested candidates must have extensive Housing Management experience You must have access to a car Only apply if you match the above criteria Eden Brown is acting as an Employment Business in relation to this vacancy...

Bidvest Noonan in Manchester is seeking a professional Security Officer to perform Front of House duties in an office and banking setting. You will liaise with management and the National Call Centre to address security issues and maintain a professional, courteous presence.

Latham & Watkins LLP in Manchester is seeking a Global Document Services Coordinator to act as the frontline contact for the GLODOCS team and to coordinate department workflow. The role is based in Manchester with a potential hybrid schedule and in-office presence. The position involves estimating job duration, negotiating deadlines, and ensuring timely completion of document work while communicating status to attorneys, paralegals, and staff. #J-18808-Ljbffr

About Barhale Who are Barhale? Barhale is a business founded on family values, having been established by our Chairman, Dennis Curran, in 1980. We are one of the largest privately owned civil engineering and infrastructure specialists in the UK, with over 40 years of experience in providing design, civil engineering and maintenance services working across multiple sectors, including: Water Transport Built environment Energy We operate as a tier one partner for blue chip, regulated and private clients, working as part of large frameworks, joint ventures and alliances, as well as on individual standalone projects, developing long-term relationships based on delivering to the Barhale values which have been integral to our business since their inception in 1985. Our direct delivery model is at the core of everything we do, as we believe that people are our greatest asset. Therefore, we robustly source, train and retain all our own frontline delivery teams as well as management and support services. We employ over 1,200 employees nationwide. We possess a range of specialist skills to support our civil engineering and infrastructure activities, including: Tunnelling MEICA Temporary and permanent design Steel-fabrication Signs (design and fabrication) Health & safety equipment and products, including PPE Company Website: https://www.barhale.co.uk/ Company Showcase Video: https://youtu.be/ufRG5xgM8M Why join Barhale? As Gold Investors in People, we are committed to a high standard of people practices, creating an inclusive environment and ensuring cultural alignment to business strategy, ethos and philosophies. Job security, long-term secured work through various frameworks and large infrastructure schemes A broad range of civil engineering, mechanical and electrical schemes across some of the UK's largest infrastructure projects and clients Strong career progression as demonstrated by our track record in promoting from within, as we believe this is a key driver of our success Lead Design Coordinator The Role To control the design budget and to ensure designs are delivered on time, to the right quality and within budget. Requirements are to challenge the design all the way through the process, including any processes that delay the timely production of design documentation. Key Responsibilities To comply with company procedures and work instructions, guide notes and other information that form part of the quality assurance, health and safety and environmental management systems. To co-ordinate multi-disciplinary design development, including design coordination meetings, buildability review and client reviews. This includes the design interface agreement, sharing of developing design information and formal issue. To establish integrated design programmes by working with the design teams and planners, tracking and monitoring design deliverables using design trackers and design development logs. To assist the Project Manager with tracking design cost to complete against agreed deliverables and instructions. Implement the Barhale design process and Design Management Plan to allocate projects Facilitate interdisciplinary design review meetings Review and accept the design documentation level of completeness before client submission, ensuring all design documentation is logged correctly Collate all necessary design information for the Health & Safety file To ensure all designs meet the necessary client specifications and any national standards, using the support of technical specialists where necessary Carry out and implement technical governance (including the requirements schedule) at the beginning of all projects Hold Challenge workshops at the commencement of the project and after the outline design Review the Particular Specifications (PS) to ensure the minimum required information is submitted for procurement Any other duties commensurate with the position as may be assigned from time to time Essential: HNC/D in civil, electrical, mechanical or process engineering or equivalent level qualification Process Safety/Hazard Management CDM Regulations 2015 (for Designers preferred) Demonstrable experience commensurate with the level of the role, preferably within the water/wastewater industry or other relevant sector Experience in working within a design and build environment. IT literate with the ability to use a wide range of IT packages, including the Microsoft Office suite Strong attention to detail Ability to work on multiple tasks and work under pressure Caring and investing in you Our values have been embedded at Barhale for over 40 years, and they are our guiding principles regarding how we care and invest in people. Our values are our commitment to being a people-centric company. As a Gold Investors in People company and a Sunday Times 100 Best Company to Work For, we are committed to investing in people. We are passionate about creating a working environment where people are supported throughout their careers, where people can enjoy security and be part of a company that cares about them. From the moment you join us, your well-being and career aspirations will be supported by. Competitive salary Company Pension Life Assurance Private Medical 25 days of annual leave in addition to 8 public bank holidays and loyalty days 8 hours volunteering Employee Assistance Programme to support your mental, physiological and financial wellbeing Flexible benefits via salary sacrifice Company car/green car scheme/car allowance/Van (dependent on position) Leadership & management training and coaching Regular line management engagement and appraisal to support your career progression Development supported by internal and externally delivered training Continuous service awards TPBN1UKTJ

Project Manager - (TALENT POOL) Location: Remote (must be able to work to East and Central Africa time zones, with around 10% of time on project sites) GIST is a global research, advisory and implementation firm tackling complex and high-risk challenges for our clients. We deliver strategic foresight and evidence-based advisory through in-depth field research and cutting-edge analysis methods. We also design and implement programmes that connect across local concerns and global systems and build institutional capacity for our clients to tackle their hardest challenges confidently. From training frontline actors and government agencies to co-developing innovative models with communities and the private sector, we find and implement grounded and sustainable solutions. GIST operates across Africa, the Middle East, and Asia, with multilingual teams and deep contextual knowledge. Our clients include governments, donors, NGOs, and private sector actors seeking impact in complex settings. We are trusted for our independence, integrity, and ability to navigate sensitive political and security dynamics. Clients choose GIST for our ability to distil complexity and convert insight into action. About This Talent Pool We are creating a Project Manager talent pool for upcoming and anticipated work in East and Central Africa, notably Somalia, Kenya, Ethiopia, and Mozambique. PLEASE NOTE THIS IS NOT A LIVE VACANCY but an opportunity to register your interest in future Project Manager roles within our organisation. Applications will be reviewed on a rolling basis, and suitable candidates may be contacted as new projects are confirmed. About the role Project Managers play a central role in the successful delivery of projects across aid, security and development contexts, often in fragile and conflict-affected settings. • End-to-end project management, from mobilisation to close-out, • Day-to-day coordination of technical advisory teams and consultants, • Budget oversight, financial forecasting and value-for-money monitoring, • Risk management, including maintaining risk registers and liaising with security teams, • Donor and stakeholder engagement, including regular client communication, • Oversight of monitoring, evaluation, learning and reporting requirements, • Supporting recruitment, onboarding and people management where required, • Contributing to organisational learning and future opportunities About you We are keen to hear from Project Managers who bring strong technical capability and the ability to operate flexibly in complex environments. • Experience in project management within the aid, security and/or development sectors, • Experience managing projects funded by bilateral or multilateral donors (e.g. FCDO, EU, UN agencies, World Bank, USG), • Strong budgeting, financial management and risk management skills, • Confidence working with diverse, multi-national teams and stakeholders, • Excellent communication and organisational skills, • A proactive, adaptable and solutions-focused approach, • Comfort working remotely across time zones and travelling to field locations, • Strong IT skills, particularly across MS 365, including Excel, • Languages: Fluency in English is required. Proficiency in regional languages is a bonus The Process If you’d like to find out about project management opportunities as they arise within our team, please complete our application form which will tell us more about your skills and experience and what you are interested in. When we have a role which needs your expertise, we will reach out and let you know about it.

IT Operations & Security Lead Location: Remote. Collaborating with teams in the USA, Canada and Europe. Type: Full-time Salary: Up to £90k. We are open to negotiation as we recognise there are different situations, but this is our general guardrail. Every child deserves a better start toward the best possible future. The right educator in the right classroom at the right time can change a child’s chances and, at scale, a nation’s trajectory. Yet too much of our education system’s time, money, and talent are lost to inefficiency. At Zen Educate, we’re changing that through technology: helping schools save millions in tight times, helping educators find work that rewards their skills and fits their lives, and building a better-educated society that invests its best in every child. Hi, I’m _, Chief Technology Officer at Zen Educate, and I’m looking for someone to own Zen’s internal IT systems and security as we grow. You’ll report directly to me as part of our new Business Systems team, and you’ll be the first dedicated hire to replace what has so far been spread across several roles. I’ll lean on you to execute well and to show the way on modern IT and security practice, including automation, governance and AI adoption. Your north star is a clear, proportionate, defensible and scalable IT and security posture, for the company Zen is today and the one it’s growing into. That means fixing the problem in front of you, while making sure nobody has to fix it manually again tomorrow. So this probably isn’t the role for you if you solely enjoy clearing ticket queues or becoming very good at provisioning accounts by hand. It might be if your instinct is: why are we still doing this manually, and who do I need to work with to fix it? My ideal hire: has seen what great looks like and now wants to build their version of it from scratch; takes this headspace off my plate, while keeping me informed and involved on the decisions that matter; communicates confidently at every level of the business to get things done; treats every pound spent here as a pound not spent elsewhere on our mission: investing confidently where it matters, cutting what doesn’t, and making the return easy to see. Zen now has around 600 people across the UK and US (not counting the educators we place in schools), and our IT and security practices need to grow with us. Up to now, we’ve kept pace with that growth through good people, manual processes and a few well-kept spreadsheets. It’s worked well. But our growth has steepened recently (yay!), and the cracks and inefficiencies are starting to show. More people have joined and more software has been bought. We found two company accounts for the same tool, one with a single admin who didn't know they were an admin. Permissions have multiplied and devices are spread across locations. When someone leaves, we work through a long list of accounts to deactivate, with the nagging feeling we’ve missed one. None of these are particularly unusual on their own, and so far we’ve handled them case by case. But because the responsibility is spread across roles, nobody has the time to build the systems that would make these problems irrelevant, or even turn them into opportunities. That’s what we want you to solve as we scale. We want an internal environment where: our confidence in our posture is high, and justified; people get the tools and access they need, quickly, with clear governance over what “need” means; we’re secure by default, not because someone remembered; “why do we have this?” and “is it still good value?” are easy to answer for any tool; audits get more boring each year because the evidence already exists. We want people at Zen to finish an IT or security request thinking “wow, that was easy”, and occasionally “I didn’t know we needed that, but I’m glad we have it”. This is a new role at Zen, so part of the job is defining what it looks like. These are the problems we already know you’ll be working on. We still grant access to several systems by hand when someone joins. You could improve the checklist. We’d rather you built the workflow that makes the checklist disappear. You’ll own internal identity and access: Google Workspace, SSO, MFA, groups, permissions and "least privilege" as a principle. Access should follow people as they join, move and leave, not depend on someone remembering to remove it. We use a lot of software. Some of it is essential. Some probably isn’t. Some have 80 licences and 37 active users. You’ll build the definitive view of our software and service estate (what we use, who owns it, who has access, what it costs, when it renews) and work with teams and vendors to improve how we buy, renew and retire tools. Policies are useful. Policies people understand and follow are far more useful. You’ll define and maintain our IT and security policies, then turn them into working processes, technical controls and training that sticks: access reviews, vulnerability management, external testing, incident processes and an easy way to report concerns. Customers increasingly want evidence that we take security seriously. You’ll make that evidence easy to provide: security questionnaires, audit evidence, Cyber Essentials and future certifications, risk management and governance. Certifications should follow real controls, not stand in for them. Rather than answering every questionnaire from scratch, you’ll build a reusable, increasingly self-service trust process. Where security meets privacy, you’ll work closely with our Legal and Data Protection advisors. Devices need to be secure, patched, encrypted and accounted for wherever people work, and not all of them are company-owned. You’ll set a proportionate approach to personal devices alongside endpoint management for our own fleet. Our People Team handles ordering and delivery; you’ll make sure every device is set up and provisioned securely, remotely, through to retirement. When a critical vulnerability lands, we want to know which devices are affected, what needs to happen, and that it actually happened within our 14-day patching window. Things will go wrong. A vendor has an incident. A device falls out of compliance. Someone finds access that shouldn’t exist. Your job isn’t to guarantee nothing happens. It’s to make sure we respond well: clear ownership, good communication, recorded decisions, and the underlying issue actually fixed. We already have an established incident process for our product; you’ll extend it to everything else. It covers corporate IT and security, not the platform we build as our product. Product and platform security sits with our Foundations Lead and Engineering. You’ll coordinate with them on company-wide initiatives such as least privilege, and may drive them as overall lead. The wider employee lifecycle sits with our People Team. You’ll own the systems, access and devices that support it, and help automate it where you can. Internal data architecture and bespoke data tooling sit with your peer in Business Systems. Different lens, often the same problems: you’ll work together a lot. Final budget decisions on tools and services sit with me and other senior leaders. You’ll provide the visibility and recommendations to make them well. Every place makes trade-offs based on what it values and where it is in its journey ⚖️. Here are some that might help you decide whether this is the right role for you. If we end up chatting, feel free to dig into any of them. Some are recent changes in our approach and may still be work in progress when you join. Build systems, not queues. We see IT as a systems problem, not an administration problem. If something happens repeatedly, challenge whether it still needs a person, whether the answer is scripting, APIs, workflow tools, AI, native platform automation or simply a better process. This is hands-on: you might discuss security posture with leadership in the morning and fix an access workflow in the afternoon. Either way, today’s fix should shrink tomorrow’s workload. Proven tools for the obvious, experimentation for the rest. Where a mature tool does the job well, use it rather than building our own. Where nothing does, we’d rather you tried something new, AI included, than accept friction simply because that’s how it’s always been done. Security that enables the business. We want stronger security without theatre or needless friction. That takes judgement: telling a meaningful risk from a theoretical one, and both from one we can reasonably accept. Sometimes the answer is to lock something down, sometimes a better process, sometimes to accept the risk and move on. Whatever it is, you’ll explain clearly what’s happening, why it matters and what happens next. Be visible and own the outcome. IT and security usually only get noticed when access breaks or someone is told no. We’d like you to change that: a recognisable, approachable go-to person who brings energy to the space, builds confidence in where we stand and follows problems through to the end. Choose your own career path. We care more about impact and learning than rigid competency grids. That gives more flexibility in what progression looks like, but means building an understanding of what we value from guiding principles and shared real-world examples. Your manager is a partner, not a supervisor. I won’t direct your every move. Expect me to help you think through hard problems, offer perspective and nudge you to grow, not to tell you what to do or check your work. You’ll need to own your progress and speak up when you need unblocking. Few titles, infinite levels. Across Technology we use Levels, not titles, to show growth in a role. Lead is the role; you grow within it by getting better at it, for example working faster, safer and more independently. Changing roles is possible too, but depends on business needs. Investment over reward. Level changes are tightly coupled to compensation changes, and are based on sustainably doing great work at your current level. We think it’s fairer to invest in what you do next than to reward you for doing the next level first for free. Market reality. Compensation is based on your competitiveness in your local hiring market (which isn’t just where you live). Nobody has found a great solution to global compensation, so we aim to be clear and equitable in how we do it. Solid, not flashy. We pay decently, but we won’t beat companies with deeper pockets (yet!). Think long term. If you need to prioritise immediate financial gain, this probably isn’t the right time to join us. Remote, but close to the business. This role is remote and serves teams across the UK and US, most of whom aren’t in Technology. Strong communication and async habits are key, and you’ll need to understand how frontline teams actually work, not just how their systems are configured. Impact and measurable outcomes, alongside shared learning. If your work moves the needle or teaches us something meaningful, that’s a win. If not, we’ll want to understand why. Balanced, sustainable work. Long hours aren’t a badge of honour; they’re a sign something isn’t working. We value a sustainable pace and healthy teams. Diversity is good in some ways and lacking in others. You might be the first of something here. That matters, and we’ll support you appropriately if you are. Maybe you were the second or third person in an IT, Corporate IT or Security Operations team while a company grew from a few hundred people to something much larger. You’ve seen what breaks, helped fix it, and now want to own the playbook. We care more about what you’ve actually improved than whether your CV lists every tool we use. We’d expect real hands-on depth in identity and access, endpoint management and automation, and a working grasp of the rest: SaaS governance, vendor and licence management, audits and certification, incident response and data protection. Beyond that, we’re hiring for principles over product knowledge. You should know more about security than I do, understand why controls work well enough to get to grips with any system yourself, and be business-minded enough to apply it in proportion to where Zen is today, knowing which risks actually matter for us. We want the process to be useful for both sides, not an obstacle course. There are three stages. 1. Recruiter chat. A conversation with our People Team about the environments you’ve worked in and the areas where you think your experience is most relevant to Zen. 1. Role deep dive with me. Your experience actually implementing change. We’re most interested in something you took from manual, messy or poorly defined to scalable so feel free to come with a prepared example to discuss. I'll also want to explore how you think about IT and security from a modern perspective (including what good looks like at Zen’s stage, and how you’d know we’re genuinely there), how you balance the tradeoff between progress and perfection, how you build confidence, and how we'll work together. Expect a conversation where I'll be as interested in the questions you ask as the answers you give. 1. Team session. You’ll present to the people you’d work with most closely, across Foundations, Business Systems, People and Finance. We’ll send you a short scenario in advance: someone joins Zen, moves team and leaves within a year. Walk us through how their access, tools and licences should follow them, and how you’d get us from where we are today to where we need to be. We don’t expect you to have all the answers. We do expect a point of view (and for you to ask lots of questions of the team to build the picture). If you read this and started thinking about everything you’d automate, improve or rebuild, we should talk. And if turning slightly messy internal systems into something secure, scalable and boringly reliable sounds genuinely satisfying, even better £70,000 - £90,000 a yearWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Manchester City is recruiting three Visitor Services Supervisors to provide visible shift leadership at Medlock Square, coordinating frontline delivery for visitors, guests and Fans.

Looking for a hands on Health and Safety role where you can work closely with frontline teams and help shape a new operational Health & Safety programme?. You'll typically spend 3 days a week out across sites and operational teams, with 2 days working remotely, providing practical advice, coaching a

KFC Manchester - Oxford Road is seeking a Team Leader to keep the floor running smoothly, drive performance, and ensure guests leave happy.

Stockport Council is seeking a Customer Services representative to be the friendly first point of contact for residents accessing council services.You will handle inbound calls in the Contact Centre and provide front-of-house reception support when needed.You will update records, process information

Mitti by SafetyCulture is a global tech company, just not the kind you're picturing.Our almost 1,000-person team builds tools that make work better for the three billion frontline workers who keep the world moving.We've got big tech scale, without the sign-off layers or corporate theatre.Every perma

You will translate legal and regulatory requirements along with evolving fraud typologies into clear, practical training that equips frontline colleagues to identify, prevent, and handle financial crime, fraud, and disputes cases correctly and compliantly. You will own the design and delivery of tra

You will tackle real‑world problems with ML, forecasting, and optimisation at scale for major retailers and manufacturers. Forward Deployed Scientist II team in the Supply Chain & Retail domain.

You will provide frontline service to a portfolio of tenants across Manchester, covering safeguarding, domestic abuse and community safety, and you will produce witness statements and attend court representations.

Approach Social Work is a fully funded training programme that helps people from all professional backgrounds become children's social workers. Guaranteed newly qualified social worker role in a local authority when you successfully complete year one. You don't need any prior social work knowledge o

Eden Brown are seeking a highly efficient Independent Living Officer on a 3 month contract situated in Manchester This will involve covering a Sheltered Scheme in North Manchester The role as Independent Living Officer will involve: - Providing a frontline service to residents within a Scheme -

Credit Controller Hybrid working - Oldham Salary: up to £32k plus bonus The Role: Stepping into our Collections team, you won’t just be chasing arrears—you will be a frontline defender of our business. The Impact You Will Make: * Protect the Ledger: Proactively tackle credit

Contract: 12-month Fixed term with the possibility of extension. Salary: Grade 10 (Subject to Job Evaluation) Help transform how Greater Manchester supports its most vulnerable residents. Greater Manchester is leading a pioneering approach to prevention through the implementation of SAVVI (Scalable Approach to Vulnerability via Interoperability) and Open Referral UK data standards, creating the foundations for more connected, proactive and person-centred public services. To help deliver this ambition, we are establishing a new SAVVI Office: a specialist team bringing together governance, data and transformation expertise to help partners identify need earlier, share information responsibly and coordinate support more effectively. This work sits at the heart of Greater Manchester's commitment to public service reform, prevention and early intervention. Through the SAVVI Office, we will help local authorities, public services and community organisations work together around the people and places that need support most. We are recruiting three complementary leadership roles that together will form Greater Manchester's SAVVI Centre of Excellence. The SAVVI Office will bring together specialist information governance, technical data and transformation capability. Together, these roles will provide the governance, technical expertise and change leadership needed to support local authorities and partners to adopt consistent approaches to data sharing, interoperability and service transformation. The team will act as a centre of excellence, helping Greater Manchester build sustainable regional capability, accelerate prevention-focused use cases, and share learning locally, regionally and nationally. Together, these roles will help establish sustainable regional capability that supports: • Prevention and early intervention rather than crisis response., • Safe, ethical and trusted information sharing., • Better joined-up support for vulnerable residents., • Consistent adoption of SAVVI and Open Referral UK standards., • Scalable solutions that can be shared across Greater Manchester and beyond., • Improved outcomes through stronger collaboration between organisations. Role Overview: GMCA is seeking a technically skilled and public service-minded Technical Data Lead to provide the technical data leadership required to implement and embed the SAVVI approach across our organisation and wider partnership landscape. This role will sit within Digital Services and will benefit from close collaboration with the Information and Data Governance directorate and the wider SAVVI team. You will work closely with two other SAVVI specific roles: a Senior Information and Data Governance Lead and a Transformation Coach. Together you will form the SAVVI subject matter expert team within the organisation. You will set the technical direction for SAVVI-related data design, standards and interoperability, ensuring that data is managed properly and meets organisational, partner and service needs. You will work with local authorities, GMCA, TfGM, digital, data, legal, information security, service delivery and national SAVVI/iStandUK partners to help design reliable, secure, scalable and ethical approaches to data sharing. This is a unique opportunity to help build the data architecture, schemas, APIs, integration patterns, metadata and technical documentation needed to support the identification of vulnerability and better coordination of support for people and households across Greater Manchester. • Provide technical data leadership for SAVVI implementation across Greater Manchester., • Shape and support the technical data architecture for SAVVI-related delivery, including data models, schemas, APIs, metadata, integration patterns and secure data exchange approaches., • Help partners implement SAVVI standards and templates in real-world service settings., • Support the integration of data from multiple systems and organisations, ensuring alignment, interoperability, data quality and appropriate reuse of existing data and data systems., • Work with technical architects, data teams, service managers and partners to ensure systems are designed in line with enterprise data architecture, information governance requirements and SAVVI principles., • Advise on secure, ethical and privacy-by-design approaches to data exchange, working closely with information governance, legal and security colleagues., • Translate complex technical concepts into clear, accessible language for senior leaders, service managers, technical colleagues and frontline staff., • Create and maintain data dictionaries, metadata, implementation guidance and supporting documentation that enable partners to understand, use and maintain SAVVI-aligned data consistently., • Identify common technical barriers across projects and contribute to the continued development of SAVVI standards, tools, templates and playbook material., • Build strong relationships with partners, suppliers and national standards stakeholders, representing GMCA appropriately in relevant groups and forums., • Experience in data architecture, data engineering, technical data leadership or a related discipline., • Strong understanding of structured data, APIs, schemas, data modelling, metadata, integration and system interoperability., • Ability to apply technical data expertise in complex public sector or partnership environments., • Knowledge of secure, ethical and privacy-by-design approaches to data exchange, with awareness of information governance, legal and security considerations., • Experience creating and maintaining data dictionaries, metadata, implementation guidance and technical documentation., • Prior knowledge or experience of SAVVI practices is desirable but not essential; training will be provided. Please note that prior knowledge or experience of SAVVI practices are not essential for this role. Training will be provided. Artificial Intelligence (AI) We embrace AI to enhance our operations and to innovate our services. However, we value human talent and are looking for passionate individuals to join our organisation. Employees on the redeployment register will be given priority for any vacancies in the first instance. If employees are identified as a match from the register then the vacancy may be withdrawn or put on hold pending an outcome. For this opportunity, you must be able to prove you have the right to work in the UK - if in doubt please visit the following link Employers' right to work checklist - GOV.UK (www.gov.uk). Please note we are not a licenced sponsor. This role is part of GMCA’s hybrid working scheme. As part of our commitment to ‘Build Back Fairer’ in Greater Manchester following the Covid-19 pandemic, we have evolved our management methods by trusting and empowering staff to deliver their work in the best way that suits the business and their individual needs, and supports health and wellbeing. Our hybrid working policy sets out a flexible approach, combining attendance at our Manchester city centre office, allocated GM Local Authority office(s), or on site in the community, with remote working, typically from home (within a reasonable commutable distance from Greater Manchester); the location of work is primarily dictated by the needs of the business: ‘Do what is right for you and the business on that day’. If appointed to the role you will work with your manager to agree and regularly review the best working pattern for you, your team and your work. SAVVI Technical Data Lead Role - Job Description #J-18808-Ljbffr

APCOA Parking UK in Prestwich is seeking an experienced Parking Supervisor to lead frontline operations across our car park. This full-time role offers 40 hours per week, a Monday–Friday schedule, and the opportunity to manage patrol attendants, deliver strong customer service and maintain high safety and KPI standards. You will work with the Operations Manager to ensure compliant, efficient operations, staff rotas, site inspections and incident response, with a focus on developing the team and #J-18808-Ljbffr

ThisStandalone role as a Resourcing Adviser is in a fast-paced aviationenvironment, supporting recruitment across Heathrow, Gatwick and Manchester. This is a hands-on rolewhere you’ll be responsible for resourcing a hugely diverse range of positionsfrom drivers, production and warehouse colleagues through to senior managementand Head Office appointments. You’ll need to becomfortable moving between high-volume recruitment and more senior, specialistappointments, while keeping pace with changing priorities and the demands of anoperational aviation business. • Managing end-to-end recruitment across all three sites.Recruiting across a broad range of roles, from operationaland frontline positions to senior management and Head Office., • Working closely with hiring managers to understandrequirements and deliver the right candidates at the right time., • Anticipateand proactively resolve scheduling conflicts before they become problems., • Managing multiple vacancies and conflicting prioritieswithout losing focus or your smile., • Ensuring all recruitment activity meets CAA requirements andrelevant aviation compliance standards., • Building strong relationships with candidates, managers and externalstakeholders.Keeping recruitment moving in a high-volume, deadline-drivenenvironment.Using your recruitment expertise to challenge, advise andinfluence hiring managers when required. #J-18808-Ljbffr

DF Capital seeks a Client Services Manager in Manchester to provide hands-on operational and relationship support across its invoice finance client portfolio. You will be the day‑to‑day contact for client queries, ensuring facilities run smoothly while acting as frontline risk monitor through trend observation and debt verification. Key responsibilities include client reviews, monitoring utilisation and collateral quality, and collaboration with underwriting, risk, and operations teams to #J-18808-Ljbffr

Pulse Healthcare is seeking an ITU Nurse (Band 5) to work in Warrington. This role offers ICU experience, flexible shifts and competitive hourly rates, with opportunities across full-time, part-time, and ad-hoc commitments. As a frontline ITU clinician you will monitor and treat critically ill patients, collaborate with a multidisciplinary team, and provide family updates while ensuring patient safety and compassionate care. DBS support is available through Pulse Nursing. #J-18808-Ljbffr

About UsSophos is a cybersecurity leader defending 600,000 organizations globally with an AI-driven platform and expert-led services. Sophos meets organizations wherever they are in their security maturity and grows with them to defeat cyberattacks. Its solutions combine machine learning, automation, and real-time threat intelligence with frontline human expertise from Sophos X-Ops to deliver advanced, 24/7 threat monitoring, detection, and response.Sophos offers industry-leading managed detection and response (MDR) alongside a comprehensive portfolio of cybersecurity technologies — including endpoint, network, email, and cloud security, extended detection and response (XDR), identity threat detection and response (ITDR), and next-gen SIEM. Together with expert advisory services, these capabilities help organizations proactively reduce risk and respond faster, with the visibility and scalability needed to stay ahead of evolving threats.Sophos goes to market with a global partner ecosystem, including Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), resellers and distributors, marketplace integrations, and cyber risk partners, giving organizations the flexibility to choose trusted relationships when securing their business. Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com. • Take ownership of your territory and build pipeline through customer, prospect and channel-partner engagement., • Identify new business, cross-sell and upsell opportunities across the Sophos portfolio., • Manage a funnel of inbound leads, prioritising responses in line with service-level agreements while proactively creating new sales opportunities., • Process quotes, deal registrations, licensing requests and other sales tasks accurately, efficiently and in line with internal policies., • Understand the end-to-end deal process and work with cross-functional teams to resolve issues and progress opportunities quickly., • Maintain accurate CRM records, including customer conversations, competitive information, decision-making criteria and agreed next steps., • Achieve agreed sales goals and performance expectations across calls, emails, tasks and other sales activity., • Deliver a best‑in‑class customer and partner experience while contributing positively to the growth of our channel business., • Previous experience in sales, business development or a customer‑facing commercial role., • A proactive, results‑driven mindset and the confidence to take initiative and create opportunities., • Experience engaging existing customers and new prospects to identify cross‑sell and upsell opportunities., • Strong interpersonal skills, including effective questioning and active listening., • A customer‑focused approach and a commitment to delivering an excellent customer and partner experience., • Empathy and the ability to understand desired outcomes, de‑escalate issues and work effectively with internal teams., • Resourcefulness, accountability and a willingness to go above and beyond to solve problems., • Strong organisation and prioritisation skills, with the ability to work accurately in a fast‑paced environment., • A collaborative, coachable approach and genuine willingness to learn., • Experience using a CRM system would be beneficial; Salesforce experience is preferred but not essential., • Willingness to travel and attend the office three days per week. You’ll take ownership of your territory, balance inbound demand with proactive selling, create and progress opportunities, and build trusted customer and partner relationships. You’ll bring energy, professionalism and commercial focus while making a positive contribution to the wider team. #LI-NM1 #B1 • Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit, • Employee‑led diversity and inclusion networks that build community and provide education and advocacy, • Annual charity and fundraising initiatives and volunteer days for employees to support local communities, • Global employee sustainability initiatives to reduce our environmental footprint, • Global fitness and trivia competitions to keep our bodies and minds sharp, • Global wellbeing days for employees to relax and recharge, • Monthly wellbeing webinars and training to support employee health and wellbeing, • Remote‑first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach., • While we are a remote first organization, applicants must have legal authorization to work in the jurisdiction where the position is posted, without requiring employer sponsorship. We’re proud of the diverse and inclusive environment we have at Sophos, and we’re committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know. If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. For more information on Sophos’ data protection practices, please consult our Privacy Policy. Cybersecurity as a Service Delivered | Sophos #J-18808-Ljbffr

URBN is seeking a frontline retail teammate in Manchester to support store management in creating a creative, people-focused environment aligned with the VIBE philosophy. You’ll interact with customers, maintain a well-organized sales floor, and participate in team trainings and meetings. You will uphold brand standards, contribute to a positive store culture, and help deliver a superior customer experience through knowledge of products and selling skills. #J-18808-Ljbffr

Sustainable Futures Group is seeking a Health and Safety Advisor for a large in-house repairs and maintenance operation. You will engage frontline teams across repairs, voids, disrepair and estates, delivering practical safety guidance and shaping a new operational H&S programme. The role involves about three days on site and two days remote, with coaching, audits, and incident investigation to embed robust safety practices. Equity in development and strong field presence are offered. #J-18808-Ljbffr

Sophos is a cybersecurity leader defending 600,000 organizations globally with an AI-driven platform and expert-led services. Sophos meets organizations wherever they are in their security maturity and grows with them to defeat cyberattacks. Its solutions combine machine learning, automation, and real-time threat intelligence with frontline human expertise from Sophos X-Ops to deliver advanced, 24/7 threat monitoring, detection, and response. Sophos offers industry-leading managed detection and response (MDR) alongside a comprehensive portfolio of cybersecurity technologies — including endpoint, network, email, and cloud security, extended detection and response (XDR), identity threat detection and response (ITDR), and next-gen SIEM. Together with expert advisory services, these capabilities help organizations proactively reduce risk and respond faster, with the visibility and scalability needed to stay ahead of evolving threats. Sophos goes to market with a global partner ecosystem, including Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), resellers and distributors, marketplace integrations, and cyber risk partners, giving organizations the flexibility to choose trusted relationships when securing their business. Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com. We’re looking for an ambitious and proactive Commercial Account Manager to take ownership of a defined territory within our 1–100-user customer segment. You’ll build strong relationships with customers and channel partners while identifying and driving new business, cross-sell and expansion opportunities. Previous cybersecurity or channel experience isn’t essential. What matters most is strong sales instinct, initiative, resilience and a genuine willingness to learn and develop. • Take ownership of your territory and build pipeline through customer, prospect and channel-partner engagement., • Identify new business, cross-sell and upsell opportunities across the Sophos portfolio., • Manage a funnel of inbound leads, prioritising responses in line with service-level agreements while proactively creating new sales opportunities., • Process quotes, deal registrations, licensing requests and other sales tasks accurately, efficiently and in line with internal policies., • Understand the end-to-end deal process and work with cross-functional teams to resolve issues and progress opportunities quickly., • Maintain accurate CRM records, including customer conversations, competitive information, decision-making criteria and agreed next steps., • Achieve agreed sales goals and performance expectations across calls, emails, tasks and other sales activity., • Deliver a best-in-class customer and partner experience while contributing positively to the growth of our channel business., • Previous experience in sales, business development or a customer-facing commercial role., • A proactive, results-driven mindset and the confidence to take initiative and create opportunities., • Experience engaging existing customers and new prospects to identify cross-sell and upsell opportunities., • Strong interpersonal skills, including effective questioning and active listening., • A customer-focused approach and a commitment to delivering an excellent customer and partner experience., • Empathy and the ability to understand desired outcomes, de-escalate issues and work effectively with internal teams., • Resourcefulness, accountability and a willingness to go above and beyond to solve problems., • Strong organisation and prioritisation skills, with the ability to work accurately in a fast-paced environment., • A collaborative, coachable approach and genuine willingness to learn., • Experience using a CRM system would be beneficial; Salesforce experience is preferred but not essential., • Willingness to travel and attend the office three days per week. You’ll take ownership of your territory, balance inbound demand with proactive selling, create and progress opportunities, and build trusted customer and partner relationships. You’ll bring energy, professionalism and commercial focus while making a positive contribution to the wider team. #LI-NM1 #B1 • Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. While we are a remote first organization, applicants must have legal authorization to work in the jurisdiction where the position is posted, without requiring employer sponsorship., • Our people - we innovate and create, all of which are accompanied by a great sense of fun and team spirit, • Employee-led diversity and inclusion networks that build community and provide education and advocacy, • Annual charity and fundraising initiatives and volunteer days for employees to support local communities, • Global employee sustainability initiatives to reduce our environmental footprint, • Global fitness and trivia competitions to keep our bodies and minds sharp, • Global wellbeing days for employees to relax and recharge, • Monthly wellbeing webinars and training to support employee health and wellbeing We're proud of the diverse and inclusive environment we have at Sophos, and we're committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know. If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. For more information on Sophos’ data protection practices, please consult our Privacy Policy Cybersecurity as a Service Delivered | Sophos #J-18808-Ljbffr

Application Deadline: 24th September 2026 11:59pm Shortlisting Date: 30th September 2026 Interview Date: 5th October 2026 Interview Type: In person Join us at Stockport Council Best for Inclusion winner at the Greater Manchester Good Employment Awards 2026 We’re really excited to start creating our multi-agency child protection teams (MACPTs) and the lead child protection practitioner (LCPP) role is integral to the functioning of this. The Families First Partnership Programme (FFPP) guide outlines the new LCPP role. The guide states that this social work role should be embedded in the MACPT and that LCPPs should: • have substantial frontline child protection experience within children’s social care and an in-depth knowledge of the statutory and legislative framework, • be skilled at identifying and responding to all types of significant harm, including extra-familial harm, • know how to work skilfully and confidently with families and parents in child protection, including those who have demonstrated resistant, hostile and/or deceptive behaviour, • this role requires you to be passionate about improving outcomes for children, and possess a strong competency in child protection knowledge If you’re an experienced, skilled, qualified social worker looking for your next career step, then this may be just the role for you! We’re looking for people who are: • Dedicated to wanting to keep children safe and give them the best opportunities, • Tenacious and passionate about achieving positive outcomes for children, • Strong in their verbal and written communication skills, to professionals, families, and children, • Able to work independently and who thrives in being a part of a multi-agency team, • Sees the benefit in sharing their practice knowledge and wisdom with others, whilst also offering respectful challenge when things aren’t right, • You must be registered with Social Work England. The role will be a part of the newly established multi agency child protection team (MACPT), as outlined in the national social care reforms. As this is a brand-new role, you will need to be creative and responsive, helping us to shape the LCPP role and the MACPT, in line with the guidance under the FFPP. We will work together and you’ll be supported to embed this role into the MACPT. You will be a part of a friendly and ambitious local authority with an approachable and inclusive leadership team. As a new starter, you’ll have a welcoming induction specific to the service and will receive a Stockport Council corporate induction. You will also have access to a wide range of training and learning opportunities to support your development. We offer a hybrid way of working with some home working and some flexibility around working hours. There will be an expectation to be office based for part of the week. Stockport Council we are one ambitious team on a mission to create opportunities for everyone who lives, works and spends time in the borough. Working at Stockport Council means contributing to one of the most thriving towns in the North. We’re keen to recruit people with the right values and behaviours that can help us ensure our workplace values are at the heart of everything we do. We are proud to be recognised under the Good Employment Charter as an organisation committed to the wellbeing of our colleagues. As members of the charter, we have been recognised as a great place to work for all colleagues and pledge to pay the real living wage, engage staff in key decisions and endorse fair and flexible working conditions. If you would like to find out more about the role please contact Mathew Finegan () or Eleanor Hirst () for an informal discussion about the role. The successful applicant’s appointment will be subject to satisfactory pre-employment clearances including a Disclosure and Barring Service check. Stockport Council holds a Visa sponsorship licence but this can only be used for certain roles and this campaign does not currently qualify. Please note that we have made a commitment to improve the employment opportunities for people with disabilities, care leavers and ex-military personnel. As part of the Guaranteed Assessment Scheme you will therefore be guaranteed to be shortlisted for Assessment if you meet both the criteria for the scheme and the essential job role criteria. Find out if you meet the criteria here: our-guaranteed-assessment-scheme If you have completed the GM Elevate (Leadership Development) Programme, please indicate this within the ‘About You’ or ‘Supporting Statement’ section of your application. Please also email . Privacy Notice Eligible at-risk employees are entitled to have their applications considered ahead of internal employees in line with the Council’s Recruitment and Selection Policy. At risk employees are either employees in the last three months of their fixed term contract, or those who have been notified in writing that they are at risk by Human Resources following an employee consultation meeting. Employees wishing to be considered as an at-risk applicant are requested to email to inform Human Resources. At risk applications are only permitted for opportunities at the employees’ current grade or grades below. Follow our recruitment team on X, Instagram and Facebook for updates on our vacancies and recruitment events. Stockport Council is committed to promoting a diverse and inclusive workforce culture - a place where we can all be ourselves and succeed. We welcome applicants from all backgrounds and communities to join our workforce. We want our employees to have a good work life balance and in many job roles we can offer a range of flexible/hybrid working arrangements. We also have inclusive employment policies and staff engagement forums to support our diverse workforce. We will listen to, learn from, and develop our workforce. Job Profile #J-18808-Ljbffr

Eden Brown are seeking a highly experienced ASB Officer on a 2 month contract situated in Manchester The role as ASB Officer will involve full time a full time hybrid option As a ASB Officer your role will involve: • Providing a frontline service to a portfolio of tenants across Manchester, • Safeguarding, Domestic Abuse and Community Safety, • Producing witness statements, • Court representations Due to the nature of this role interested candidates must have extensive ASB experience You must have access to a car #J-18808-Ljbffr

Engage builds software that helps people across an organisation find information, communicate and get things done. Our customers include businesses with large, distributed and frontline teams. We are now expanding what that software can do through AI, building on a live platform and real customer problems. We are looking for a strong software engineer who already uses AI to build better software and has delivered AI features that people use. You will work across the product, from application code and integrations to AI assistants and automated workflows. You will own the engineering needed to turn a promising idea into something dependable. This is a hands-on role with room to shape how we build. You will work closely with product and engineering, make practical technical decisions and help the team improve its use of AI. Your remit covers practical software delivery and production AI within the Engage product. You will collaborate on architecture and reusable capabilities, while keeping ownership of working code and its behaviour after release. Research and experimentation should lead to a useful product outcome. • Deliver product features across APIs, services, data and user-facing workflows, using sound software engineering alongside AI., • Build AI features that use the right context, tools and permissions to solve a clear user problem. Choose a simpler software approach when that is the better fit., • Take work from discovery and a working prototype through testing, deployment, monitoring and improvement., • Use coding agents and other AI tools throughout development, with clear tasks, useful context, code review and independent verification., • Build reusable approaches to prompts, retrieval, tool use and structured outputs where they improve the product., • Share what works with the team and explain where AI-generated code or model behaviour needs closer scrutiny., • Create tests and evaluation examples that expose failures, including misleading answers, incorrect tool calls and permission errors., • Monitor quality, latency and cost as usage grows. Diagnose failures and put appropriate limits, retries, fallbacks and human review in place., • Protect customer data and tenant boundaries, and make important behaviour traceable and supportable., • Strong experience delivering and maintaining production software, with ownership beyond the initial release., • Evidence of an AI feature or workflow you personally built, including the choices you made and what changed after real users tried it., • Confidence writing and reviewing production code, including Python for AI work, and working with APIs, data stores and cloud services., • Regular, thoughtful use of AI development tools. You can explain how you check their work and recognise when they are wrong., • Practical understanding of testing, debugging, access control and the reliability challenges of systems that depend on model outputs., • Good judgement about scope and trade-offs, and the ability to explain technical decisions clearly to product and engineering colleagues., • Experience with SaaS products, enterprise integrations or software used by distributed teams., • Experience with retrieval, model evaluation, agent tool use or managing model cost and performance in production., • A record of improving engineering practices or helping other developers adopt useful tools. You will build on a product with established customers, with direct access to the people defining its next stage. There is scope to influence both the features we create and the way engineering works, and to see the effect of your decisions in real customer use. • First three months: Understand the product and customer context, ship a useful improvement and demonstrate an AI development workflow the team can trust. Establish clear tests and monitoring for the work you own., • By six months: Own meaningful product capability in production, show how you have improved its quality or efficiency, and turn lessons from delivery into approaches other engineers can use., • Over the first year: Become a trusted technical owner as the platform grows, taking on broader responsibility through the quality of your delivery, judgement and contribution to the team. #J-18808-Ljbffr

Dnata is one of the world s largest air and travel services providers. We provide a comprehensive range of inflight catering, onboard retail, supply chain and logistics services at all major and regional airports across the UK. Dnata Catering provide expertly crafted inflight catering services, delivering fresh and high-quality meals at major and regional airports across the UK. As the leading Halal caterer in the UK, we also provide tailored experiences to meet each customer s unique needs. We re a leader in VIP catering, offering bespoke inflight to private and charter clients. We are looking for a Talent Lead (Maternity Cover) to lead recruitment activity across dnata Catering UK, ensuring we attract, recruit, and retain the talent needed to support operational excellence and future business growth. This role combines strategic talent management with hands-on recruitment leadership. You will be responsible for delivering salaried and permanent recruitment across Head Office and specialist functions, while leading the Hourly Recruitment Team to ensure frontline and operational recruitment needs are met across the business. Working closely with operational leaders, hiring managers, HR colleagues, and external recruitment partners, you will develop talent pipelines, support workforce planning and succession initiatives, strengthen our employer brand, and ensure recruitment processes are efficient, compliant, and aligned to business priorities. This is a maternity cover position and represents an excellent opportunity for an experienced recruitment or talent professional to make a significant impact across a dynamic, fast-paced national business. • Lead the end-to-end recruitment process for salaried, permanent, and specialist vacancies across Head Office and support functions., • Manage, coach, and develop the Hourly Recruitment Team, ensuring operational recruitment requirements are delivered effectively across all UK locations., • Partner with hiring managers to define recruitment strategies, role requirements, and hiring plans., • Ensure an excellent candidate experience throughout the recruitment lifecycle., • Support managers in making consistent and effective hiring decisions., • Manage relationships with recruitment agencies and external suppliers., • Monitor supplier performance, recruitment costs, service levels, and candidate quality., • Identify opportunities to increase direct hiring and reduce agency spend., • Manage relationships and spend with advertising providers., • Partner with business leaders to identify current and future workforce requirements., • Develop and maintain talent pipelines for critical and hard-to-fill roles., • Support succession planning and internal mobility initiatives across the business., • Identify opportunities to attract, develop, and retain key talent., • Contribute to workforce planning activities that support business growth and operational performance., • Oversee the effective use of recruitment systems, including the ATS platform., • Monitor recruitment metrics, including time-to-hire, quality-of-hire, agency spend, and vacancy fulfilment., • Produce recruitment and talent insights to support business decision-making., • Drive continuous improvement through effective use of recruitment data and technology., • Act as a trusted advisor to operational leaders, hiring managers, and HR colleagues on recruitment and talent matters., • Promote dnata Catering UK as an employer of choice through proactive attraction strategies and talent initiatives., • Build relationships with external organisations, educational institutions, and industry networks to strengthen future talent pipelines., • Identify opportunities to improve recruitment processes, talent attraction strategies, and workforce planning activities., • Champion best practice across recruitment, talent management, and candidate experience., • Support diversity, equity, inclusion, and belonging initiatives across all hiring activity., • Significant experience in recruitment, talent acquisition, or talent management within a multi-site or operational environment., • Proven experience managing end-to-end recruitment across professional, specialist, and operational roles., • Experience of market mapping., • Experience leading or managing a recruitment team., • Experience developing talent pipelines, workforce planning initiatives, or succession plans., • Experience managing recruitment agencies and external suppliers., • Experience within a similar industry, high volumes and seasonal hiring., • Experience in working within a highly regulated business with high security vetting and compliance checks., • Strong stakeholder management and influencing skills., • Ability to operate strategically while remaining hands-on and delivery-focused., • Strong leadership, coaching, and people management capability., • Commercial awareness and experience managing recruitment budgets or agency spend., • Strong analytical skills with the ability to use data to drive decisions and improvements., • Excellent communication and relationship-building skills., • Experience using Applicant Tracking Systems and recruitment technologies. Pinpoint knowledge is desired., • Ability to analyse recruitment and workforce data to improve hiring outcomes., • Experience with Pinpoint ATS or a similar platform would be advantageous., • Proactive and solutions-focused., • Collaborative, resilient, and adaptable., • Customer-focused with a strong service mindset., • Passionate about attracting, developing, and retaining talent., • Comfortable operating in a fast-paced, evolving environment. What's in it for you? • An opportunity to be part of the Emirates global family., • Free breakfast, lunch and dinner on site, • Free tea and coffee, • Simply health Plan, • Refer a Friend Scheme, • Discounted gym membership at over 2000 gyms nationwide, • Cycle to Work Scheme, • Opportunity to enhance your learning through our inhouse apprenticeship programme If you're invited to interview, please let us know if there are any adjustments we can make to ensure you're cleared for take-off and able to perform at your best. We re committed to making the recruitment journey as smooth and inclusive as possible. #J-18808-Ljbffr

We’re Capital on Tap Capital on Tap started because small businesses were underserved. Big banks were slow, their products weren't fit for purpose, and small business owners often couldn't access what they needed. We set out to fix that. Today we're a financial platform - not just a credit card company. We offer a best-in-class business credit card, SME-focused spend management platform, a savings product that hit £1 billion in funds within its first year, and a growing suite of tools and financial products that make running a small business easier. 1,000+ employees, £20bn in annual card spend, 200,000+ customers, 17,000+ Trustpilot reviews averaging 4.7 stars, and we're profitable. We’ve done a pretty good job so far, but we’re just getting started! Manchester| 3 Days per week in office Our Support Services team are the unsung heroes of Customer Operations. From Operational Excellence to Training and Onboarding, to Planning, Scheduling and Real Time Analysis, they make sure the operation continues to run smoothly and optimally. Day to day they figure out how we navigate change, shape how new starters learn the ropes and make sure we have the right people available to service our customers at the busiest times. You will own the design and delivery of training across our financial crime, fraud, and disputes teams. You will translate legal and regulatory requirements along with evolving fraud typologies into clear, practical training that equips frontline colleagues to identify, prevent, and handle financial crime, fraud, and disputes cases correctly and compliantly. This role also involves creating, maintaining, and updating shared knowledge and departmental documentation, ensuring our frontline teams are supported with accurate, timely, and compliant information that is the foundation for all training efforts. • Design and deliver training programmes covering financial crime, fraud, and disputes for new hires and existing Customer Support colleagues, ensuring they are equipped to identify and handle cases in line with legal, regulatory and internal requirements., • Develop, deliver, and facilitate engaging and impactful training sessions and workshops on fraud typologies, financial crime risks, disputes handling and related process or policy updates., • Collaborate closely with stakeholders to identify training needs and translate complex regulatory and operational requirements into training materials., • Manage the end-to-end content lifecycle of all financial crime, fraud, and disputes training materials, shared knowledge assets, and departmental documentation, ensuring they are accurate, up-to-date, and serve as the single source of truth for Customer Operations., • Maintain strict documentation and sign-off protocols for all training and operational assets to ensure full compliance with internal and regulatory expectations., • Evaluate the effectiveness of training programmes using performance metrics, feedback, quality assessments, and case outcomes to drive continuous improvement., • Keep up to date with emerging fraud trends, financial crime typologies, and regulatory change, and update training content accordingly., • Have flexibility in working hours to ensure that there is full coverage for training delivery and front line support duties., • Just Pilot: We never settle for “good enough”. We pilot new ideas fast, ask questions to figure it out, and scale quickly., • Why Not Today? Fast is as slow as we go - speed and simplicity gives us a competitive advantage., • Be a Buddy: We tap in from day one to help the team, we do the right thing even if it’s hard., • Owners and Dates: We don’t chase people. If you own a task and agree to a date, the expectation is that it gets done., • Feedback: We want our employees to flourish, so we regularly provide direct and constructive feedback., • Proven experience in a Learning & Development or Real-Time Coaching role, with exposure to financial crime, fraud, or disputes within a fast-paced Customer Operations environment., • Good working knowledge of financial crime, fraud typologies, and disputes handling., • Exceptional ability to simplify complex regulatory and operational processes into clear, engaging, and compliant training materials., • Highly organised with a proven ability to manage multiple document updates and stakeholder sign-offs simultaneously while adhering to strict timelines., • Ability to build relationships across multiple stakeholders, including Financial Crime, Fraud, Disputes, and Compliance teams, to ensure the best quality service is delivered., • Experience utilising performance and feedback metrics to evaluate training effectiveness and drive continuous programme improvement., • An adaptable, pragmatic and resilient individual with a hands‑on approach to problem solving., • Stage 1: 30 minutes with a Talent Partner, • Stage 2: 60 minutes with someone from our Training team, • Stage 3: 60 minutes with our Head of Fraud and Financial Crime We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work. We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits: • Private Healthcare including dental and opticians services through Vitality, • Worldwide travel insurance through Vitality, • Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical), • Salary Sacrifice Pension Scheme up to 7% match, • Octopus EV Salary Sacrifice Scheme, • 28 days holiday (plus bank holidays), • Annual Learning and Wellbeing Budget, • Enhanced Parental Leave, • Cycle to Work Scheme, • Season Ticket Loan, • 6 free therapy sessions per year, • Dog Friendly Offices, • Free drinks and snacks in our offices Check out more of our benefits, values and mission here. Check out our ‘Top Tips’ for interviewing. Keep updated on new job opportunities by following us on Linkedin. Email if you have any questions. #J-18808-Ljbffr

• Location:Nationwide (Extensive Travel Required, Overnight Accommodation will be provided), • DBS must be on the Update Service, • Covering Residential, Nursing, Supported Living, Mental Health Services Are you an experienced care sector leader with a passion for improving services, supporting teams, and delivering exceptional outcomes for people who rely on care and support? We are seeking an accomplishedInterim Care Consultantto work across a portfolio of adult social care services nationwide. This is an exciting opportunity for a highly motivated professional who thrives in fast-paced environments and is passionate about raising standards, improving quality, and supporting services through periods of change and development. This role requires regular national travel and overnight stays, making it ideal for individuals who enjoy variety, challenge, and the opportunity to make a meaningful impact across multiple services. As an Interim Care Consultant, you will work closely with senior leadership teams, registered managers, and frontline colleagues to support operational excellence, regulatory compliance, service improvement, and positive outcomes for the people supported. Provide interim operational support across residential, nursing, supported living, and specialist care services. Lead and support service improvement initiatives to enhance quality, compliance, and performance. Conduct audits, quality assurance reviews, and compliance assessments. Support services preparing for regulatory inspections and action plans. Identify areas for improvement and implement sustainable solutions that improve care outcomes. Mentor, coach, and develop Registered Managers and senior leadership teams. Assist with turnaround projects, occupancy improvement strategies, and operational recovery plans. Monitor key performance indicators and support services in achieving operational targets. Promote person-centred care, safeguarding excellence, and best practice across all services. Build positive relationships with stakeholders, professionals, commissioners, and internal teams. Produce detailed reports, recommendations, and improvement plans for senior leadership. Travel extensively across the UK, including overnight stays where required. Proven senior management experience within the adult social care sector. Strong understanding of CQC regulations, quality frameworks, and compliance requirements. Demonstrable experience supporting service improvements, operational change, or turnaround projects. Excellent leadership, coaching, and stakeholder engagement skills. Confident analysing performance data and implementing effective action plans. Passionate about delivering outstanding care and improving outcomes for vulnerable individuals. Flexible and willing to travel nationally with regular overnight stays. Full UK driving licence and access to a vehicle preferred. Competitive day rate of £300 per day. Opportunity to work on diverse and rewarding projects across the UK. Autonomy and flexibility within a highly impactful role. Exposure to a variety of care settings and operational challenges. Ongoing professional development and learning opportunities. Collaborative and supportive leadership environment. The chance to make a genuine difference to services, teams, and the people they support. Expenses support in line with business travel requirements. Meaningful work where your expertise directly influences quality outcomes and service excellence. #J-18808-Ljbffr

As Head of Architecture Services, you will lead the National Highways Architecture Services practice. This is an exciting, fast-paced opportunity within a brand-new team, working alongside fellow specialists to enhance how National Highways utilises technology and data. You will be responsible for setting policies and standards across all IT product services, while also developing technical competency and capability across the technology function. You will also be accountable for line managing all technical experts for your discipline and for developing our technical capability to provide into virtual delivery teams. This role can be based at any National Highways office and also offers the flexibility of a hybrid working arrangement (40% office based). We are a national team so there will be a requirement for travel to one of our offices for meetings, most commonly Birmingham. • Lead and champion architecture across National Highways, acting as an ambassador for the architects, at all levels., • Own and develop the EA strategy and roadmaps from the overall perspective., • Lead the establishment, orchestration, evolution and promotion of the architectural principles, community, policies and standards across multiple domains and frameworks to deliver measurable business benefits., • Govern and assure technology decisions, ensuring alignment and compliance to the architectural guardrails, principles, policies, standards as well as the Enterprise Architecture (EA) strategy and roadmaps., • Act as the authority for enterprise architecture across National Highways providing subject matter expertise across the organisation and supplier ecosystem, ensuring dependencies, risks and opportunities are identified and managed., • Demonstrated experience in a similar role, bringing a deep level of technical and data expertise., • Strong leadership capability, with a proven track record of leading, developing and motivating a diverse workforce to achieve high performance., • Experience collaborating with business and technology stakeholders to translate complex business challenges into effective architecture patterns., • A solid understanding of technical governance, with the capability to contribute to or deliver service assurance., • Proven experience shaping technology strategy that aligns with business needs, including the ability to create, refine and challenge patterns, standards, policies, roadmaps and vision statements. Here at National Highways, we manage and improve England's motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this, are our values of passion, integrity, safety, teamwork and ownership. The Digital Services Directorate is helping to reshape the way National Highways operates by delivering digital, data, and technology services across all areas, from frontline to back office, in a modern and efficient manner. Our vision is to develop integrated information and technology that empowers our colleagues and provides real-time information to our customers, as well as integrating with intelligent vehicle and transport systems as they evolve, to enhance journey safety and reliability. External candidates will be offered a starting salary at the lower end of the pay scale, while current employees will be appointed in accordance with our established pay policy. We are committed to creating a diverse environment and welcome applicants from all backgrounds. #J-18808-Ljbffr

IRIS Software Group is one of the UK’s largest privately held software companies, trusted by 100,000+ businesses, schools and accountancy firms to keep their operations running. Our software pays 1 in 6 UK employees, supports over 12,000 schools, and is relied on by 91 of the top 100 UK accountancy firms. We’re a Great Place to Work® certified employer, recognised for our commitment to well-being, inclusion and development - and we’re growing fast. At IRIS, we build software that helps organisations work smarter, save time, stay compliant, and achieve more. Our customers rely on our products every day, and our Customer Success and Renewals teams play a key role in helping them get value, stay engaged, and continue their partnership with us. We’re now looking for a Performance Lead - Customer Success & Renewals to help our teams continue moving from a more reactive, ticket-based way of working to a more proactive, outcome-led and commercially confident approach. This is a hands-on coaching and enablement role. You won’t be line managing the team. Instead, you’ll be visible with our Customer Success Managers and Renewals Specialists, helping people understand what good looks like, improve customer conversations, build confidence, and turn the right behaviours into everyday habits. You’ll work closely with managers, leaders, and Learning & Development to help make performance improvement practical, clear, and consistent. Great Customer Success is about more than answering queries or closing tickets. It is about understanding what the customer is trying to achieve, helping them get value from our products, spotting risk early, building strong relationships, and supporting retention and renewal. That shift takes coaching, consistency, and reinforcement. That’s where you come in. You’ll help our teams build the confidence, skills, and commercial awareness needed to have better customer conversations and drive better outcomes. You’ll help people understand: • what good customer ownership looks like, • how to move from reactive support to proactive value-led conversations, • how to spot customer risk and act early, • how to talk confidently about adoption, value, retention and renewal, • how to use performance feedback in a constructive way, • how to build stronger habits around activity, follow-up and customer outcomes Simply put, you’ll help make the change happen on the office floor. You’ll work across our Customer Success and Renewals teams, supporting colleagues who are focused on helping customers stay engaged, get value from IRIS products, and continue their partnership with us. You’ll partner closely with: • Customer Success Managers, • Renewals Specialists, • Frontline Managers, • Customer Success Leaders, • Renewals Leaders, • Learning & Development, • Senior Customer Success stakeholders This role is about being close to the team, understanding what is happening day to day, and helping managers and colleagues turn performance goals into practical action. No two weeks will look exactly the same. One day you might be sitting with a Customer Success Manager to review how they approached a customer conversation. The next, you might be helping a Renewals Specialist build confidence around a commercial discussion, supporting a new starter with their ramp plan, or working with a manager to reinforce consistent expectations across their team. You might listen to calls, review CRM activity, look at performance trends, share best practice, or coach someone through how to handle a difficult customer situation. Your focus will include: Coaching Customer Success and Renewals colleagues You’ll provide practical, supportive coaching to help people improve their performance, confidence and customer conversations. You’ll help colleagues understand what good looks like, where they can improve, and what actions they can take straight away. This could include coaching around customer ownership, renewal conversations, adoption, value, risk, follow-up, objection handling, call quality, activity levels or customer engagement. Helping the team move from ticket-led to outcome-led You’ll help reinforce the shift from simply responding to customer requests to taking ownership of customer outcomes. That means encouraging people to think beyond the immediate query and ask: • What is the customer trying to achieve?, • Are they getting value from the product?, • Is there a risk we need to act on?, • What action should we take next?, • How do we support retention and renewal? You’ll help make this mindset clear, practical and consistent across the team. Supporting managers You won’t be there to replace managers, but you will help them land the message. You’ll work with frontline managers to reinforce expectations, share themes, support coaching conversations, and help build consistency across teams. You may support managers with performance check-in, new starter progress, quality reviews, or practical coaching plans for colleagues who need extra help. Supporting new starters You’ll help new colleagues ramp up successfully by giving them practical support, guidance and feedback. You’ll work with managers and L&D to understand where new starters are progressing well and where they may need more help. You’ll also feed back any common themes that could improve onboarding, training or early-stage support. Using data and insight to guide action You don’t need to be a data analyst, but you do need to be comfortable using performance information to spot patterns and focus your coaching. This could include CRM activity, call quality, customer feedback, renewal progress, customer health, activity levels, target progress, new starter ramp, or manager feedback. The key is being able to turn insight into simple, practical action. Sharing best practice You’ll help create consistency by spotting what is working well and sharing it across teams. That might mean helping build coaching guides, call examples, conversation prompts, playbooks, checklists, or simple best‑practice resources that help people do the job better. We’re less interested in job titles and more interested in relevant experience. You may currently be, or have previously been, a: • Customer Success Manager, • Senior Customer Success Manager, • Renewals Manager, • Senior Renewals Specialist, • Account Manager, • Senior Account Manager, • Customer Success Team Leader, • Renewals Team Leader, • Customer Success Coach, • Customer Success Enablement Specialist, • Sales Enablement Specialist, • Commercial Enablement Specialist, • Customer Experience Coach, • Performance Coach This could be a great move if you have previously managed a Customer Success, Renewals or Account Management team and now want to step away from direct line management while still helping people improve. It could also suit a strong Senior CSM, Renewals Specialist or Account Manager who is known for doing the job well and now wants to pass on their experience to others. You’ll likely be a strong fit if you have: • Experience in Customer Success, Renewals, Account Management, SaaS, subscription services, or another customer-facing commercial environment., • A good understanding of what makes customer-facing teams successful., • Confidence coaching others and helping people improve through practical feedback., • Experience supporting customer conversations linked to value, adoption, retention, renewal, risk or commercial outcomes., • The ability to help teams move from reactive customer handling to proactive, outcome-led customer conversations., • Comfort using performance information, CRM activity, call reviews, customer feedback or manager insight to spot where support is needed., • Strong communication skills and the confidence to give clear, constructive feedback., • The ability to build trust quickly with frontline colleagues and managers., • A practical, hands‑on approach and the confidence to be visible with the team., • The ability to reinforce expectations in a positive, consistent and supportive way., • A genuine interest in helping people improve and succeed., • It would be useful, but not essential, if you also have:, • Experience in a software or SaaS business., • Experience supporting Customer Success or Renewals teams., • Experience using Salesforce or another CRM system., • Experience in coaching, enablement, training or performance improvement., • Experience supporting new starter onboarding or ramp‑up., • Experience reviewing calls, customer conversations, activity data or quality measures., • Experience helping teams become more commercially confident., • Enjoy being close to the team and making things happen day to day., • Like coaching people in real situations, not just in formal training sessions., • Can explain things clearly and simply., • Know how to challenge people positively while keeping trust., • Are confident speaking to both frontline colleagues and managers., • Can spot when someone needs extra support and help them take practical next steps., • Care about customer outcomes, not just activity., • Understand that performance improvement is about habits, consistency and follow‑through., • Are happy being visible, hands‑on and part of the office‑floor rhythm., • Want to help a team change how it thinks, works and talks to customers., • Impact: Your work will influence millions globally., • Growth: Continuous learning and career development opportunities., • Belonging: A culture that celebrates diversity and empowers every individual. #J-18808-Ljbffr

Mitti by SafetyCulture is a global tech company, just not the kind you’re picturing. Our almost 1,000-person team builds tools that make work better for the three billion frontline workers who keep the world moving. We’ve got big tech scale, without the sign-off layers or corporate theatre. Every permanent team member gets equity, so when we grow, you do too. This next chapter is about scaling smart, powered by AI, a clear vision and real ownership. Big tech impact, without the big tech ick. This role exists to unlock technical value for Mitti’s customers by designing and delivering scalable integrations. It bridges the gap between Go-to-Market (GTM) and Product, Design & Engineering (PDE) to accelerate time-to-value within defined scope, timeline, and budget. • Technical Expertise: You have strong hands-on experience with SQL, relational databases, APIs, enterprise integration patterns, and scripting languages (e.g., Python, JavaScript, Ruby, Golang)., • Language & Communication: You possess full written and verbal fluency in French, with a proven ability to explain complex technical concepts effortlessly to both engineers and business stakeholders., • AI Leverage: You fluently use AI coding assistants and automation tools to accelerate spec drafting, data analysis, and code development securely., • Mindset & Approach: You are a self-directed, customer-first problem solver who context-switches easily, balances standard methodologies with edge-case judgment, and prioritises team success., • Delivering Technical Solutions: Scoping, designing, building, testing, and handing off standard integration and automation projects end-to-end within defined timelines and budgets., • Partnering Across GTM & Engineering: Collaborating with Account Executives during pre-sales, joining forces with CSMs and Onboarding Managers to accelerate deployment, and bridging customer feedback to Product, Design & Engineering to shape the roadmap., • Building Scalable Tooling: Identifying recurring technical patterns to build shared scripts, templates, and automations that reduce delivery effort across all customer accounts., • Managing Scope & Architecture: Advising customers on sustainable system architecture, managing package boundaries, and escalating custom requirements effectively., • Equity with high growth potential, and a competitive salary,, • Hybrid working arrangements with flexibility,, • Access to professional and personal training and development opportunities; Hackathons, Workshops, Lunch & Learns;, • We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies., • In-house Culinary Crew serving up daily breakfast, lunch and snacks, • Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy, • Quarterly celebrations and team events, • Table tennis, board games, gym sessions, book club, and pet-friendly offices. We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire Mitti team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia , the US and the UK . You can find out more about life at Mitti via Youtube, Twitter, Instagram and LinkedIn. #J-18808-Ljbffr

IRIS Software Group is one of the UK's largest privately held software companies, trusted by 100,000+ businesses, schools and accountancy firms to keep their operations running. Our software pays 1 in 6 UK employees, supports over 12,000 schools, and is relied on by 91 of the top 100 UK accountancy firms. We're a Great Place to Work® certified employer, recognised for our commitment to well-being, inclusion and development - and we're growing fast. At IRIS, we build software that helps organisations work smarter, save time, stay compliant, and achieve more. Our customers rely on our products every day, and our Customer Success and Renewals teams play a key role in helping them get value, stay engaged, and continue their partnership with us. We’re now looking for a Performance Lead - Customer Success & Renewals to help our teams continue moving from a more reactive, ticket-based way of working to a more proactive, outcome-led and commercially confident approach. This is a hands-on coaching and enablement role. You won’t be line managing the team. Instead, you’ll be visible with our Customer Success Managers and Renewals Specialists, helping people understand what good looks like, improve customer conversations, build confidence, and turn the right behaviours into everyday habits. You’ll work closely with managers, leaders, and Learning & Development to help make performance improvement practical, clear, and consistent. Great Customer Success is about more than answering queries or closing tickets. It is about understanding what the customer is trying to achieve, helping them get value from our products, spotting risk early, building strong relationships, and supporting retention and renewal. That shift takes coaching, consistency, and reinforcement. That’s where you come in. You’ll help our teams build the confidence, skills, and commercial awareness needed to have better customer conversations and drive better outcomes. You’ll help people understand: • what good customer ownership looks like, • how to move from reactive support to proactive value-led conversations, • how to spot customer risk and act early, • how to talk confidently about adoption, value, retention and renewal, • how to use performance feedback in a constructive way, • how to build stronger habits around activity, follow-up and customer outcomes Simply put, you’ll help make the change happen on the office floor. You’ll work across our Customer Success and Renewals teams, supporting colleagues who are focused on helping customers stay engaged, get value from IRIS products, and continue their partnership with us. You’ll partner closely with: • Customer Success Managers, • Renewals Specialists, • Frontline Managers, • Customer Success Leaders, • Renewals Leaders, • Learning & Development, • Senior Customer Success stakeholders This role is about being close to the team, understanding what is happening day to day, and helping managers and colleagues turn performance goals into practical action. No two weeks will look exactly the same. One day you might be sitting with a Customer Success Manager to review how they approached a customer conversation. The next, you might be helping a Renewals Specialist build confidence around a commercial discussion, supporting a new starter with their ramp plan, or working with a manager to reinforce consistent expectations across their team. You might listen to calls, review CRM activity, look at performance trends, share best practice, or coach someone through how to handle a difficult customer situation. Your focus will include: Coaching Customer Success and Renewals colleagues You’ll provide practical, supportive coaching to help people improve their performance, confidence and customer conversations. You’ll help colleagues understand what good looks like, where they can improve, and what actions they can take straight away. This could include coaching around customer ownership, renewal conversations, adoption, value, risk, follow-up, objection handling, call quality, activity levels or customer engagement. Helping the team move from ticket-led to outcome-led You’ll help reinforce the shift from simply responding to customer requests to taking ownership of customer outcomes. That means encouraging people to think beyond the immediate query and ask: • What is the customer trying to achieve?, • Are they getting value from the product?, • Is there a risk we need to act on?, • What action should we take next?, • How do we support retention and renewal? You’ll help make this mindset clear, practical and consistent across the team. Supporting managers You won’t be there to replace managers, but you will help them land the message. You’ll work with frontline managers to reinforce expectations, share themes, support coaching conversations, and help build consistency across teams. You may support managers with performance check-ins, new starter progress, quality reviews, or practical coaching plans for colleagues who need extra help. Supporting new starters You’ll help new colleagues ramp up successfully by giving them practical support, guidance and feedback. You’ll work with managers and L&D to understand where new starters are progressing well and where they may need more help. You’ll also feed back any common themes that could improve onboarding, training or early-stage support. Using data and insight to guide action You don’t need to be a data analyst, but you do need to be comfortable using performance information to spot patterns and focus your coaching. This could include CRM activity, call quality, customer feedback, renewal progress, customer health, activity levels, target progress, new starter ramp, or manager feedback. The key is being able to turn insight into simple, practical action. Sharing best practice You’ll help create consistency by spotting what is working well and sharing it across teams. That might mean helping build coaching guides, call examples, conversation prompts, playbooks, checklists, or simple best-practice resources that help people do the job better. We’re less interested in job titles and more interested in relevant experience. You may currently be, or have previously been, a: • Customer Success Manager, • Senior Customer Success Manager, • Renewals Manager, • Senior Renewals Specialist, • Account Manager, • Senior Account Manager, • Customer Success Team Leader, • Renewals Team Leader, • Customer Success Coach, • Customer Success Enablement Specialist, • Sales Enablement Specialist, • Commercial Enablement Specialist, • Customer Experience Coach, • Performance Coach This could be a great move if you have previously managed a Customer Success, Renewals or Account Management team and now want to step away from direct line management while still helping people improve. It could also suit a strong Senior CSM, Renewals Specialist or Account Manager who is known for doing the job well and now wants to pass on their experience to others. Essential Experience • Experience in Customer Success, Renewals, Account Management, SaaS, subscription services, or another customer-facing commercial environment., • A good understanding of what makes customer-facing teams successful., • Confidence coaching others and helping people improve through practical feedback., • Experience supporting customer conversations linked to value, adoption, retention, renewal, risk or commercial outcomes., • The ability to help teams move from reactive customer handling to proactive, outcome-led customer conversations., • Comfort using performance information, CRM activity, call reviews, customer feedback or manager insight to spot where support is needed., • Strong communication skills and the confidence to give clear, constructive feedback., • The ability to build trust quickly with frontline colleagues and managers., • A practical, hands-on approach and the confidence to be visible with the team., • The ability to reinforce expectations in a positive, consistent and supportive way., • A genuine interest in helping people improve and succeed. Desirable Experience • It would be useful, but not essential, if you also have:, • Experience in a software or SaaS business., • Experience supporting Customer Success or Renewals teams., • Experience using Salesforce or another CRM system., • Experience in coaching, enablement, training or performance improvement., • Experience supporting new starter onboarding or ramp-up., • Experience reviewing calls, customer conversations, activity data or quality measures., • Experience helping teams become more commercially confident., • Enjoy being close to the team and making things happen day to day., • Like coaching people in real situations, not just in formal training sessions., • Can explain things clearly and simply., • Know how to challenge people positively while keeping trust., • Are confident speaking to both frontline colleagues and managers., • Can spot when someone needs extra support and help them take practical next steps., • Care about customer outcomes, not just activity., • Understand that performance improvement is about habits, consistency and follow-through., • Are happy being visible, hands-on and part of the office-floor rhythm., • Want to help a team change how it thinks, works and talks to customers. This is a great opportunity to use your Customer Success, Renewals, Account Management or commercial experience in a different way. You’ll have the chance to help shape how our teams work, coach people through real customer conversations, and support a shift towards a more proactive, outcome-led and commercially confident way of working. You’ll enjoy: • A hands-on coaching role with visible impact., • The chance to support Customer Success and Renewals teams directly., • The opportunity to influence customer retention and customer experience., • A role where you can pass on your experience without directly line managing a team., • Variety, ownership and close partnership with managers and leaders., • A supportive environment within a growing software business., • Competitive salary and benefits package., • Impact: Your work will influence millions globally., • Growth: Continuous learning and career development opportunities., • Belonging: A culture that celebrates diversity and empowers every individual. #J-18808-Ljbffr

Mitti by SafetyCulture is a global tech company, just not the kind you're picturing. Our almost 1,000-person team builds tools that make work better for the three billion frontline workers who keep the world moving. We've got big tech scale, without the sign-off layers or corporate theatre. Every permanent team member gets equity, so when we grow, you do too. This next chapter is about scaling smart, powered by AI, a clear vision and real ownership. Big tech impact, without the big tech ick. This role exists to unlock technical value for Mitti’s customers by designing and delivering scalable integrations. It bridges the gap between Go-to-Market (GTM) and Product, Design & Engineering (PDE) to accelerate time-to-value within defined scope, timeline, and budget. • Technical Expertise: You have strong hands-on experience with SQL, relational databases, APIs, enterprise integration patterns, and scripting languages (e.g., Python, JavaScript, Ruby, Golang)., • Language & Communication: You possess proven ability to explain complex technical concepts effortlessly to both engineers and business stakeholders., • AI Leverage: You fluently use AI coding assistants and automation tools to accelerate spec drafting, data analysis, and code development securely., • Mindset & Approach: You are a self-directed, customer-first problem solver who context-switches easily, balances standard methodologies with edge-case judgment, and prioritises team success., • Delivering Technical Solutions: Scoping, designing, building, testing, and handing off standard integration and automation projects end-to-end within defined timelines and budgets., • Partnering Across GTM & Engineering: Collaborating with Account Executives during pre-sales, joining forces with CSMs and Onboarding Managers to accelerate deployment, and bridging customer feedback to Product, Design & Engineering to shape the roadmap., • Building Scalable Tooling: Identifying recurring technical patterns to build shared scripts, templates, and automations that reduce delivery effort across all customer accounts., • Managing Scope & Architecture: Advising customers on sustainable system architecture, managing package boundaries, and escalating custom requirements effectively., • Equity with high growth potential, and a competitive salary,, • Hybrid working arrangements with flexibility,, • Access to professional and personal training and development opportunities; Hackathons, Workshops, Lunch & Learns;, • We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies., • In-house Culinary Crew serving up daily breakfast, lunch and snacks, • Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy, • Quarterly celebrations and team events, • Table tennis, board games, gym sessions, book club, and pet-friendly offices. We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire Mitti team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia , the US and the UK. Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don’t rule yourself out. You can find out more about life at Mitti via Youtube , Twitter , Instagram and LinkedIn. To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to Mitti or any of our employees. We are not responsible for any fees associated with unsolicited resumes. #J-18808-Ljbffr

IRIS Software Group is one of the UK's largest privately held software companies, trusted by 100,000+ businesses, schools and accountancy firms to keep their operations running. Our software pays 1 in 6 UK employees, supports over 12,000 schools, and is relied on by 91 of the top 100 UK accountancy firms. We're a Great Place to Work® certified employer, recognised for our commitment to well-being, inclusion and development - and we're growing fast. At IRIS, we build software that helps organisations work smarter, save time, stay compliant, and achieve more. Our customers rely on our products every day, and our Customer Success and Renewals teams play a key role in helping them get value, stay engaged, and continue their partnership with us. We’re now looking for a Performance Lead - Customer Success & Renewals to help our teams continue moving from a more reactive, ticket-based way of working to a more proactive, outcome-led and commercially confident approach. This is a hands-on coaching and enablement role. You won’t be line managing the team. Instead, you’ll be visible with our Customer Success Managers and Renewals Specialists, helping people understand what good looks like, improve customer conversations, build confidence, and turn the right behaviours into everyday habits. You’ll work closely with managers, leaders, and Learning & Development to help make performance improvement practical, clear, and consistent. Great Customer Success is about more than answering queries or closing tickets. It is about understanding what the customer is trying to achieve, helping them get value from our products, spotting risk early, building strong relationships, and supporting retention and renewal. That shift takes coaching, consistency, and reinforcement. That’s where you come in. You’ll help our teams build the confidence, skills, and commercial awareness needed to have better customer conversations and drive better outcomes. You’ll help people understand: • what good customer ownership looks like, • how to move from reactive support to proactive value-led conversations, • how to spot customer risk and act early, • how to talk confidently about adoption, value, retention and renewal, • how to use performance feedback in a constructive way, • how to build stronger habits around activity, follow-up and customer outcomes Simply put, you’ll help make the change happen on the office floor. You’ll work across our Customer Success and Renewals teams, supporting colleagues who are focused on helping customers stay engaged, get value from IRIS products, and continue their partnership with us. You’ll partner closely with: • Customer Success Managers, • Renewals Specialists, • Frontline Managers, • Customer Success Leaders, • Renewals Leaders, • Learning & Development, • Senior Customer Success stakeholders This role is about being close to the team, understanding what is happening day to day, and helping managers and colleagues turn performance goals into practical action. No two weeks will look exactly the same. One day you might be sitting with a Customer Success Manager to review how they approached a customer conversation. The next, you might be helping a Renewals Specialist build confidence around a commercial discussion, supporting a new starter with their ramp plan, or working with a manager to reinforce consistent expectations across their team. You might listen to calls, review CRM activity, look at performance trends, share best practice, or coach someone through how to handle a difficult customer situation. Your focus will include: Coaching Customer Success and Renewals colleagues You’ll provide practical, supportive coaching to help people improve their performance, confidence and customer conversations. You’ll help colleagues understand what good looks like, where they can improve, and what actions they can take straight away. This could include coaching around customer ownership, renewal conversations, adoption, value, risk, follow-up, objection handling, call quality, activity levels or customer engagement. Helping the team move from ticket-led to outcome-led You’ll help reinforce the shift from simply responding to customer requests to taking ownership of customer outcomes. That means encouraging people to think beyond the immediate query and ask: • What is the customer trying to achieve?, • Are they getting value from the product?, • Is there a risk we need to act on?, • What action should we take next?, • How do we support retention and renewal? You’ll help make this mindset clear, practical and consistent across the team. Supporting managers You won’t be there to replace managers, but you will help them land the message. You’ll work with frontline managers to reinforce expectations, share themes, support coaching conversations, and help build consistency across teams. You may support managers with performance check-ins, new starter progress, quality reviews, or practical coaching plans for colleagues who need extra help. Supporting new starters You’ll help new colleagues ramp up successfully by giving them practical support, guidance and feedback. You’ll work with managers and L&D to understand where new starters are progressing well and where they may need more help. You’ll also feed back any common themes that could improve onboarding, training or early-stage support. Using data and insight to guide action You don’t need to be a data analyst, but you do need to be comfortable using performance information to spot patterns and focus your coaching. This could include CRM activity, call quality, customer feedback, renewal progress, customer health, activity levels, target progress, new starter ramp, or manager feedback. The key is being able to turn insight into simple, practical action. Sharing best practice You’ll help create consistency by spotting what is working well and sharing it across teams. That might mean helping build coaching guides, call examples, conversation prompts, playbooks, checklists, or simple best-practice resources that help people do the job better. We’re less interested in job titles and more interested in relevant experience. You may currently be, or have previously been, a: • Customer Success Manager, • Senior Customer Success Manager, • Renewals Manager, • Senior Renewals Specialist, • Account Manager, • Senior Account Manager, • Customer Success Team Leader, • Renewals Team Leader, • Customer Success Coach, • Customer Success Enablement Specialist, • Sales Enablement Specialist, • Commercial Enablement Specialist, • Customer Experience Coach, • Performance Coach This could be a great move if you have previously managed a Customer Success, Renewals or Account Management team and now want to step away from direct line management while still helping people improve. It could also suit a strong Senior CSM, Renewals Specialist or Account Manager who is known for doing the job well and now wants to pass on their experience to others. Essential Experience • Experience in Customer Success, Renewals, Account Management, SaaS, subscription services, or another customer-facing commercial environment., • A good understanding of what makes customer-facing teams successful., • Confidence coaching others and helping people improve through practical feedback., • Experience supporting customer conversations linked to value, adoption, retention, renewal, risk or commercial outcomes., • The ability to help teams move from reactive customer handling to proactive, outcome-led customer conversations., • Comfort using performance information, CRM activity, call reviews, customer feedback or manager insight to spot where support is needed., • Strong communication skills and the confidence to give clear, constructive feedback., • The ability to build trust quickly with frontline colleagues and managers., • A practical, hands-on approach and the confidence to be visible with the team., • The ability to reinforce expectations in a positive, consistent and supportive way., • A genuine interest in helping people improve and succeed. Desirable Experience • It would be useful, but not essential, if you also have:, • Experience in a software or SaaS business., • Experience supporting Customer Success or Renewals teams., • Experience using Salesforce or another CRM system., • Experience in coaching, enablement, training or performance improvement., • Experience supporting new starter onboarding or ramp-up., • Experience reviewing calls, customer conversations, activity data or quality measures., • Experience helping teams become more commercially confident., • Enjoy being close to the team and making things happen day to day., • Like coaching people in real situations, not just in formal training sessions., • Can explain things clearly and simply., • Know how to challenge people positively while keeping trust., • Are confident speaking to both frontline colleagues and managers., • Can spot when someone needs extra support and help them take practical next steps., • Care about customer outcomes, not just activity., • Understand that performance improvement is about habits, consistency and follow-through., • Are happy being visible, hands-on and part of the office-floor rhythm., • Want to help a team change how it thinks, works and talks to customers. This is a great opportunity to use your Customer Success, Renewals, Account Management or commercial experience in a different way. You’ll have the chance to help shape how our teams work, coach people through real customer conversations, and support a shift towards a more proactive, outcome-led and commercially confident way of working. You’ll enjoy: • A hands-on coaching role with visible impact., • The chance to support Customer Success and Renewals teams directly., • The opportunity to influence customer retention and customer experience., • A role where you can pass on your experience without directly line managing a team., • Variety, ownership and close partnership with managers and leaders., • A supportive environment within a growing software business., • Competitive salary and benefits package., • Impact: Your work will influence millions globally., • Growth: Continuous learning and career development opportunities., • Belonging: A culture that celebrates diversity and empowers every individual. #J-18808-Ljbffr

EXL (NASDAQ: EXLS) is a global data and artificial intelligence ("AI") company that offers services and solutions to reinvent client business models, drive better outcomes and unlock growth with speed. EXL harnesses the power of data, AI, and deep industry knowledge to transform businesses, including the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 60,000 employees spanning six continents. For more information, visit www.exlservice.com. Role Title: Customer, Change and Continuous Improvement Manager Location: Manchester, United Kingdom Employment Type: Permanent Contact Centre Operating Hours: 8am-8pm 7/365 days per year. Shiftwork applies. Summary of the role: • The Customer, Change and Continuous Improvement Manager plays a pivotal role in the client service desk, focusing on enhancing our internal and external stakeholders experience with specific service improvement accountabilities for our Distribution Network Operators (DNOs), energy suppliers, meter operators and the utility ecosystem., • Interacting with first- and second-generation meters, the Smart Meter Network, 4G communication hubs as well as the Central Switching Service to provide incident management, triage and resolution., • Reporting directly to the Service Centre Manager, this position drives customer‑centric initiatives, manages change programmes, and leads continuous improvement efforts to optimise service delivery in alignment with the SMART Energy Code (SEC) and Retail Energy Code (REC) and within regulatory guidelines from OFGEM (Office for Gas Electricity Markets), • You will collaborate closely with the Service Development Manager and Service Desk Performance Manager to ensure seamless integration of customer feedback, process enhancements, and performance metrics ultimately supporting our client’s mission to maintain a secure, reliable national smart meter network connecting over 50 million devices. As part of your duties, you will be responsible for: • Collaborate with our client and industry to develop and implement customer experience strategies for the service desk, including handling queries across Smart Meter and Central Switching Services, ensuring compliance with OFGEM regulations and License Conditions., • Lead change management Programmes for service desk processes using project Management and ITIL methodologies and In‑Life Change (ILC) frameworks., • Identify opportunities for continuous improvement by analysing service desk data, customer feedback including our Customer Effort Score (CES) and performance dashboards to conduct a root cause analysis and facilitation workshops to reduce resolution times, engineer visits and other priorities including enhancing interoperability for switching., • You will be required to collaborate closely and support the client with all change and transformation initiatives on their roadmap for success and improvement, delivering objectives required by the service desk., • You will build meaningful relationships and informed conversations with all internal stakeholders and provide support to ensure that the frontline deliver better outcomes for our customers within a multi‑channel environment., • Foster a culture of ongoing enhancement by working cross functionally with the Service Development Manager to enhance training and align change with regulatory compliance, and with the Service Performance Manager to inform and test new process improvements, track KPIs, integrate Incident data and industry feedback into our team performance goals., • You will monitor through collaboration our relationships and reputation within industry. You will have an unwavering determination to ensure that we achieve first time right, and memorable experiences for our stakeholders., • You will monitor and report on customer satisfaction metrics (e.g. Customer Effort Score CES), improve adoption rates and improve project outcomes by providing insights to inform our client strategic decisions. Qualifications and experience we consider to be essential for the role: • Bachelor’s degree in Business Management, Energy Systems or relevant experience in a related field., • Relevant experience and certification in Project Management skills, Lean Six Sigma Blackbelt and ITIL practitioner is advantageous., • 7+ years in customer service, change leadership or continuous improvement roles with the energy sector with proven experience in smart metering or supplier switching operations., • A robust knowledge of UK energy regulations (e.g. SEC, REC, Ofgem standards) and Smart Meter technologies., • Demonstrable success in leading improvement projects, such as process automation, system change and e2e transformation delivery. Skills and Personal attributes we would like to have: • Excellent stakeholder management and communication skills with experience engaging energy suppliers and resolving complex queries., • Proficiency in data analysis tools such as Excel and Power BI and report writing., • Ability to drive cultural shifts towards continuous improvement., • Strategic thinker with strong problem‑solving skills. Adaptable to a fast‑paced environment who are focused on responsible budget holding and creating change to create the right experience., • Collaborative mindset, with a commitment to cross team integration and regulatory adherence. As part of a leading global analytics and digital solutions company, you can look forward to: • A market competitive package and a rewarding pension., • EXL provides everyday financial well‑being solutions, such as cash back cards, in which you can earn cashback while enjoying discounts, promotions, and offers from top retailers. We also offer a Cycle Scheme where you can save money on bikes and cycling accessories., • At EXL, we are committed to providing our employees with the tools and resources they need to succeed and excel in their careers. We offer a wide range of professional and personal development opportunities. We also support a range of learning initiatives that allow our employees to build on their existing skills and knowledge. From online courses to seminars and workshops, our employees have the opportunity to enhance their skills and stay up to date with the latest trends and technologies., • As an Equal Opportunity Employer, EXL is committed to diversity. Our company does not discriminate based on race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, age, or disability status., • EXL employees are eligible to purchase stock as part of our Employee Stock Purchase Plan (ESPP). We are committed to equality, diversity and inclusion and welcome applications from all backgrounds. To be considered for this role, you must already be eligible to work in the United Kingdom. #J-18808-Ljbffr

We are seeking an experienced and people-focused Parking Supervisor with a full UK driving licence to lead frontline operations in Prestwich. If you enjoy leading teams, delivering excellent customer service and maintaining high operational standards in a fast-paced environment, this is an outstanding opportunity to further your career. Join APCOA as a Parking Supervisor and play an important role in delivering safe, compliant and customer-focused parking operations. At APCOA, we are looking for a confident, proactive and professional Parking Supervisor to support the team based in Prestwich. This is an excellent opportunity for a motivated supervisor or team leader to take ownership of day-to-day car park operations, lead a team of patrol attendants, and help deliver operational excellence, compliance, KPI performance and customer satisfaction. Working closely with the Operations Manager, you will contribute to effective service delivery, stakeholder communication and a consistently high standard of frontline operations. This is a full-time position working Monday to Friday, 8:00am to 8:00pm on Mondays and then 8:00am to 3:00pm Tuesday to Friday, with occasional weekend or bank holiday cover where required to support operational needs, change for shifts etc If you are looking for a rewarding leadership role where your experience, judgement and people skills will make a genuine difference, we would be delighted to hear from you. • Lead, coach and support frontline teams to deliver excellent operational performance, customer service and achievement of key service KPIs., • Coordinate staffing levels, rota planning and site coverage to ensure efficient, compliant and customer-focused parking operations., • Carry out regular site inspections, audits and performance checks to maintain high standards of safety, presentation and service delivery., • Monitor operational performance, identify areas for continuous improvement, and take prompt action to resolve issues effectively., • Respond professionally to parking, security and operational incidents, ensuring timely escalation and resolution where appropriate., • Support inductions, frontline training, frontline coaching and performance management to build an engaged, capable and high-performing team., • Ensure compliance with company procedures, health and safety standards, operational processes and employee communications., • Work collaboratively with the Operations Manager and wider internal teams to resolve site-related operational matters within agreed service levels., • Undertake additional duties as required to support the wider contract, business objectives and continuous improvement of service delivery., • Previous supervisory or team leadership experience within parking operations, customer service, facilities, enforcement or any other frontline operational environment., • Excellent communication and interpersonal skills, with the ability to lead by example and build trusted working relationships., • Strong organisational and time management skills, with the ability to prioritise workloads and manage multiple tasks in a fast-paced environment., • A proactive, solutions-focused approach, with confidence in managing incidents, resolving operational challenges and supporting continuous improvement., • Knowledge of health and safety, compliance procedures and operational standards, with a commitment to maintaining a safe working environment., • A professional, approachable and customer-focused attitude, with a genuine commitment to delivering high-quality service and supporting team success. Applicants must be over 18 At APCOA, we are committed to creating a fair, inclusive and supportive workplace where everyone is treated with respect and has the opportunity to grow. We believe in recognising success, encouraging development and helping our people achieve their full potential #J-18808-Ljbffr

Barhale is a business founded on family values, having been established by our Chairman, Dennis Curran, in 1980. We are one of the largest privately owned civil engineering and infrastructure specialists in the UK, with over 40 years of experience in providing design, civil engineering and maintenance services working across multiple sectors, including: • Water, • Transport, • Built environment, • Energy We operate as a tier one partner for blue chip, regulated and private clients, working as part of large frameworks, joint ventures and alliances, as well as on individual standalone projects, developing long-term relationships based on delivering to the Barhale values which have been integral to our business since their inception in 1985. Our direct delivery model is at the core of everything we do, as we believe that people are our greatest asset. Therefore, we robustly source, train and retain all our own frontline delivery teams as well as management and support services. We employ over 1,200 employees nationwide. We possess a range of specialist skills to support our civil engineering and infrastructure activities, including: • Tunnelling, • MEICA, • Temporary and permanent design, • Steel-fabrication, • Signs (design and fabrication), • Health & safety equipment and products, including PPE, • As Gold Investors in People, we are committed to a high standard of people practices, creating an inclusive environment and ensuring cultural alignment to business strategy, ethos and philosophies., • Job security, long-term secured work through various frameworks and large infrastructure schemes, • A broad range of civil engineering, mechanical and electrical schemes across some of the UK’s largest infrastructure projects and clients, • Strong career progression as demonstrated by our track record in promoting from within, as we believe this is a key driver of our success Managing Quantity Surveyors are integral members of project teams, providing daily commercial leadership and support to project delivery teams and senior management. The role drives commercial performance across civil engineering projects by delivering cost efficiency, high‑quality commercial analysis and effective risk management in line with contractual and business requirements. To lead the commercial management of projects, ensuring accurate cost and value reporting, robust cash management, effective subcontract procurement and strong contractual control. The role identifies and realises commercial opportunities while protecting the business from commercial risk and ensuring compliance with corporate governance and internal processes. • Provide accurate and timely cost and value reporting at the project and business unit level to support Group reporting, • Draft, update and manage monthly CVRs, cost plans and commercial plans, • Ensure accurate cash flow reporting and forecasting, • Support and enforce compliance with internal commercial processes and governance requirements, • Actively seek to improve commercial processes and procedures, • Lead cost management and project forecasting activities, • Compile upstream applications for payment and manage project cash flow, • Prepare project applications for payment through to final account settlement, • Work with the wider project team to forecast predicted expenditure and cash recovery in line with business unit expectations, • Identify, record and realise commercial opportunities to enhance project performance, • Focus on driving value through subcontract procurement, • Effectively manage main contract and subcontract agreements, primarily IChemE and NEC forms, • Ensure contract terms and conditions align with corporate governance requirements, • Identify, manage and mitigate commercial risks in conjunction with the project delivery team, • Manage contractual change, claims and additional payment discussions with clients and third parties, • Protect the business from commercial and contractual risk throughout the project lifecycle, • Undertake monthly on-site Commercial Inspections, • Provide commercial leadership and guidance to site and project teams, • Share best practices and proactively advise teams on cost management and efficiencies, • Support the development of commercial capability within project teams, • Demonstrate strong commercial acumen and problem‑solving skills in day‑to‑day decision‑making, • Liaise with clients, client representatives and third parties on commercial matters, • Lead engagement with the supply chain, ensuring appropriate contractual arrangements, • Build and maintain effective relationships with subcontractors and suppliers, • Work collaboratively with project delivery, finance and senior management teams, • Commercial Manager / Regional Head of Commercial, • Project Managers and Site Teams, • Finance Teams, • Clients and Client Representatives, • Subcontractors and Supply Chain Partners, • Proactively optimise inter-company trading wherever possible, • Collaborate effectively within the corporate group entities, • Accuracy and timeliness of cost, value and cash reporting, • Margin and cash performance versus forecast, • Quality and robustness of CVRs and commercial plans, • Effective management of commercial risk and contractual change, • Successful procurement and management of subcontractors, • Contribution to process improvement and best practice sharing, • Previous experience in the construction industry, • Familiarity with IChemE/ NEC forms of contract and knowledge and understanding of Construction Law, • Previous experience in commercial management and procurement of subcontractors, including chairing regular meetings, measurement and control cycle, certificates, and accruals calculations, • Demonstrable experience of monthly forecasting and cost analysis., • Excellent communication, numeric and computer literacy skills, proficient in Microsoft Office, • Excellent organisation and time management skills, with the ability to work effectively to tight deadlines, • Member of RICS or other relevant professional body, or working towards, • CSCS card, • HND/degree (or equivalent) in Quantity Surveying, • Demonstrable knowledge and experience in estimation, • Experience working for a direct delivery contractor, • An engaging communicator with problem‑solving skills Our values have been embedded at Barhale for over 40 years, and they are our guiding principles regarding how we care and invest in people. Our values are our commitment to being a people-centric company. As a Gold Investors in People company and a Sunday Times 100 Best Company to Work For, we are committed to investing in people. We are passionate about creating a working environment where people are supported throughout their careers, where people can enjoy security and be part of a company that cares about them. From the moment you join us, your well-being and career aspirations will be supported by. • Competitive salary, • Company Pension, • Life Assurance, • Private Medical, • 25 days of annual leave in addition to 8 public bank holidays and loyalty days, • 8 hours volunteering, • Employee Assistance Programme to support your mental, physiological and financial wellbeing, • Flexible benefits via salary sacrifice, • Company car/green car scheme/car allowance/Van (dependent on position), • Leadership & management training and coaching, • Regular line management engagement and appraisal to support your career progression, • Development supported by internal and externally delivered training, • Continuous service awards #J-18808-Ljbffr

We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo. We’re building Ops Labs: a small, high-impact team focused on incubating, testing and scaling new ideas that improve customer experience and create enterprise value for Monzo. This role sits at the intersection of strategy, operations, data and experimentation. You’ll take ideas from concept to reality - rapidly testing hypotheses, learning what works (and what doesn’t), and turning the best ideas into scalable solutions across Operations. Many of these ideas will come from our strategy work, customer insight, and experience gaps. Your job is to turn them into tangible experiments, validate their impact, and help scale the ones that meaningfully improve customer outcomes, reduce cost, or unlock new value. This is a zero-to-one role. You’ll need to be comfortable operating with high ambiguity, building structure where none exists, and working hands‑on to bring ideas to life. • Turning ideas into real‑world experiments - Take ideas emerging from strategy, customer insights, and experience gaps, and translate them into testable hypotheses. Design and execute experiments end‑to‑end — from scoping and setup to execution, measurement and readout — with a strong bias to action and speed., • Incubating high‑potential opportunities - Identify and develop early‑stage ideas that could significantly improve customer experience, reduce operational demand, or create commercial value. This could include rethinking service models, testing new ways to deliver support, or exploring entirely new capabilities within Ops., • Scaling successful experiments into production - Work closely with product, engineering, data science and operations teams to take successful pilots and scale them. Ensure there is a clear path from experiment → validated impact → operational or product integration., • Advancing goodwill and customer experience innovation - Reimagine how we deliver goodwill and recover from poor experiences — testing new approaches that improve customer trust while being sustainable and scalable. Push beyond incremental fixes to meaningfully raise the bar for customer experience., • Creating strong feedback loops with data science and CX insights - Partner closely with Customer Experience, Data Science and Insights teams to ensure experiments are informed by real customer pain points, and that we rigorously track the impact of changes (e.g. what actually improves CSAT, reduces complaints, or drives engagement)., • Measuring impact and building the case for change - Define clear success metrics for experiments (CSAT, demand reduction, cost, engagement, etc.), track outcomes, and communicate results clearly. Build compelling cases to scale, iterate, or stop initiatives based on evidence., • Working hands‑on with frontline operations (COps) - Collaborate closely with COps to test ideas in real environments. Use their feedback and expertise to refine experiments and ensure solutions are practical, scalable, and grounded in reality., • Pave the way for building a bigger experimentation engine - Depending on how successful the experiments are, scale the team to make the remit bigger and accelerate commercial opportunities., • You have experience in strategy, product, operations, or a similar role, with a track record of taking ideas from concept to execution, • You are highly comfortable with ambiguity and enjoy building from zero to one, • You have strong problem‑solving skills and can structure and break down complex, unclear problems, • You have a bias to action and are comfortable testing ideas quickly rather than over‑optimising upfront, • You are analytical and able to define success metrics, interpret results, and make data‑informed decisions, • You are a strong communicator, able to clearly articulate ideas, experiments, and outcomes to different audiences, • You are collaborative and can work effectively across functions (Ops, Product, Data, Engineering), • You are pragmatic and outcome‑focused, balancing speed with quality and impact, • You are curious about customer experience and motivated to improve it in meaningful ways, • Experience running experiments (A/B testing, pilots, operational trials, etc.), • Experience working on zero‑to‑one products, services, or initiatives, • Experience in operations, customer support, or service design, • Experience working closely with data science or analytics teams, • Experience in a high‑growth or fast‑changing environment . What’s in it for you £68,400 to £89,575 + Incentive Awards tied to your performance This role requires you to work 40 hours a week, Monday - Friday between core hours 8am - 6pm. This role is within the UK - we cannot sponsor Visas for this role We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work‑from‑home setup. Plus lots more! Read our full list of benefits . Our average process takes around 4 weeks but we'll always work around your availability. You'll have the chance to speak to our recruitment team at various points during your process, but if you do have any specific questions ahead of this please contact Equal opportunities for everyone Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog , 2026 Diversity and Inclusion Report and 2025 Gender Pay Gap Report. We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage #J-18808-Ljbffr

Waste Investigations Support & Enforcement (WISE) is recruiting Environmental Enforcement Officers for frontline foot patrols to identify environmental offences and issue Fixed Penalty Notices.You will work outdoors, often alone but backed by a team, recording evidence, following procedures, and eng