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Job Description Role Overview The Performance and Reporting Team, based in Horsham, delivers comprehensive reporting and analysis for all pooled and segregated accounts managed in London. Utilising the Bi-Sam (B-One) performance and attribution reporting system and Aladdin as the portfolio accounting system (containing ABOR data), the team works closely with FactSet who provide a Managed Service for performance and attribution calculations in B-One. The Horsham Performance and Reporting Team perform service-related tasks, non-standard reporting, client reporting, query resolution and provide performance expertise for the business across all asset classes, including Equities, Fixed Income, Multi Asset, Commodities, EMD, Property and Solutions. As a Lead Analyst, you will play a critical role in delivering accurate and reliable performance reporting resolving complex queries and providing analysis to internal stakeholders such as fund managers, product managers, and client directors, all within challenging deadlines. You will provide subject matter expertise, particularly in the oversight of sensitive client relationships, production of reports, and handling ad-hoc requests. The role requires the ability to triage and resolve queries and to manage and represent the department in relation to core operating platforms and ongoing departmental change. You will also support centralised service management activities, addressing both standard and specialised client requirements. In this role you will help foster a collaborative and supportive team environment. Your strong interest in problem solving and learning will help drive efficiency and innovation in our processes. We aim to have a multi skilled team, the successful candidate will be willing to learn about other functions and processes from other areas to enhance their knowledge and increase their mobility within teams. They will thrive under pressure, demonstrate excellent organisational and client management skills. About Schroders We're a global investment manager. We help institutions, intermediaries and individuals around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future. We have around 6,000 people on six continents. And we've been around for over 200 years but keep adapting as society and technology changes. What doesn't change is our commitment to helping our clients, and society, prosper. The base At Schroders, we're known for doing things differently. That's why we're building a home for the ambitious in Horsham, West Sussex. You'll get the all the benefits of being part of a world-leading FTSE 100 company. But you'll also get the support of being part of a genuine local community. If you're looking for opportunities that match your ambitions, you'll find them right here in Horsham. What you'll do • Continuously develop expertise in investment strategies, attribution requirements., • Liaise with FactSet regarding report deliverables and business reporting requirements, • Act as an intermediary between Schroders and FactSet ensuring Business requirements are communicated accurately and promptly., • Provide oversight of deliverables from FactSet and their levels of service relating to errors and timeliness of reporting., • Collaborate with Fund and Product Managers to create and enhance reporting solutions for new and complex products., • Maintain and update comprehensive procedure notes reflecting new functionality and evolving processes., • Ensure accurate calculation and reporting of performance and attribution in line with established procedures, controls, and service level agreements., • Oversee quality assurance of outputs from performance systems, resolving and escalating issues as necessary., • Act as an escalation point and mentor for junior team members, supporting their development through training and guidance., • Promptly resolve queries and liaise with internal teams and clients to maintain high-quality service delivery., • Produce reports utilising bespoke tools and additional reporting requirements outside of the standard report offering from FactSet., • Proactively communicate with other business areas to improve accuracy and reliability in performance reporting., • Complete all tasks to agreed deadlines, appropriately communicating and recording any missed deadlines., • Investigate and resolve recurring or complex issues impacting the team or wider business., • Serve as the subject matter expert for designated tasks or responsibilities, staying current with industry and system developments., • Demonstrate professionalism and foster a culture of best practice and excellence within the team., • Build and nurture strong working relationships with internal and external stakeholders, suppliers, and clients., • Train others in performance processes and query resolution., • Actively seek out opportunities to develop your skillset in other areas to become a multiskilled individual. The knowledge, experience and qualifications you need, • Previous experience working in Performance, securities, fund management, or portfolio accounting., • Track record of collaborating with internal clients and influencing cross-functional teams to deliver high-quality service within agreed SLAs., • Experience with performance reporting across a broad spectrum of investment products, including pooled and segregated assets., • Involvement in projects and change initiatives is advantageous., • Degree or A Level (or equivalent) in a numerate discipline., • IAQ/IMC professional qualifications preferred and training/competency accreditation suitable to the role. Technical Expertise, • Strong technical understanding of investment instruments, derivative products, and complex investment structures., • Knowledge of performance topics such as attribution methodologies and ex-post risk statistics., • Demonstrated proficiency in analytical tools, especially Excel; familiarity with Word, PowerPoint, Visual Basic, Access, and SQL is beneficial., • Solid grasp of investment processes and AI fundamentals. Personal Attributes, • Excellent communication and interpersonal skills, both written and verbal., • Positive, open-minded attitude to change and new ideas, with a creative approach to problem-solving., • Ability to learn quickly and apply new knowledge effectively., • Strong organisational and prioritisation skills, with the ability to manage competing demands and deliver to tight deadlines., • Meticulous attention to detail and a focus on quality and accuracy in all outputs., • Results-oriented, self-motivated, and enthusiastic, with a commitment to team success and client service., • Demonstrates professional behaviour and contributes to a collaborative, innovative culture., • Receptive to feedback, challenges the status quo, and proactively seeks opportunities for improvement., • Taking accountability and ownership of their responsibilities, embracing challenges, driving outcomes, and executing promises with pace and precision., • Championing collaboration to fuel collective success, break through barriers, and resolve conflict., • Innovating by challenging the current way of working, adapting with agility, and cutting through complexity with clarity and purpose., • Inspiring our people by embodying our culture encouraging and empowering others, leading by example, and advocating for our clients., • Being client centric, anticipating clients' needs and proactively addressing challenges with foresight to deliver an extraordinary client experience. The Modular Approach Whilst the job description focuses on the specialist skills needs for day one, the Client Mandate Lifecycle Services Modular Team will need to transition to a multi-skilled model in due course. This will be achieved by utilising a 'train and rotate' approach where the entire team will spend time learning and applying the following key skills and activities across all aspects of Client Lifecycle. These services are summarised below: Performance • Non-standard Performance and attribution reporting, • Resolve performance queries and service requests for performance, RFPs and non-standard client requests Reporting, • Oversee the day-to-day production of accurate and timely reports, ensuring both internal and external deadlines are met, and resolve issues as they arise., • Maintain and enhance production controls, procedure documents, and reporting templates to ensure best practice and compliance., • Collaborate with a range of business areas and key stakeholders to coordinate workflow and respond to queries while aligning to their requirements. We recognise potential, whoever you are Our purpose is to provide excellent investment performance to clients through active management. Diversity of thought facilitated by an inclusive culture will allow us to make better decisions and better achieve our purpose. This is why inclusion and diversity are a strategic priority for us and why we are an equal opportunities employer: you are welcome here regardless of your age, disability, gender identity, religious beliefs, sexual orientation, socio-economic background or any other protected characteristics. About Us We're a global investment manager. We help institutions, intermediaries and individuals around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future. We have around 6,000 people on six continents. And we've been around for over 200 years, but keep adapting as society and technology changes. What doesn't change is our commitment to helping our clients, and society, prosper.

Job Description Who we're looking for The role of Oversight and Client Operations Manager will primarily be focused on managing the day-to-day responsibilities of the Oversight and Client Operations Team. This role will involve leading the team responsible for Investment Restriction compliance management, ensuring effective pre and post trade mandate restriction monitoring - covering a wide range of products including (but not limited to) Equity, Fixed Income, Multi Asset, Solutions, QEP, EMD/Commodity and Property via our monitoring systems - predominantly Aladdin. Alongside leading the oversight roles relating to Accounting Service and Reconciliation. The role holder will form part of the Client Mandate Lifecycle Management team responsible for managing the Oversight and Client Operations Teamand ensuring all team members are cross trained in all aspects of the wider Client Mandate Lifecycle function. Ensuring Analysts adhere to defined processes and procedures, updating KPIs which cover their function. The role will be required to liaise with various levels of internal stakeholders across many countries; communication and stakeholder management skills are therefore essential. The key responsibilities of Oversight and Client Operations Manager include: • Ensuring day to day BAU monitoring follows processes and delivers expected outcomes, • Co-ordination and support of mandate onboarding and change, • Support of business teams to investigate and resolve queries, • Management of the UST oversight Analysts ensuring high levels of oversight are maintained and service deliverables are monitored and reported on. About Schroders We're a global investment manager. We help institutions, intermediaries and individuals around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future. We have around 6,000 people on six continents. And we've been around for over 200 years but keep adapting as society and technology changes. What doesn't change is our commitment to helping our clients, and society, prosper. What you'll do • Lead a team of analysts responsible for Investment Restriction Compliance Management and UST oversight functions., • Develop a high-performing team, fostering a collaborative and inclusive culture to drive exceptional results., • Manage relationships with Investment desks / Product / Client Executives across all asset classes on investment guidelines related matters and issues., • Oversee and ensure completion of the daily tasks: eg provide advice and assist pre-trade violation overrides. Complete overnight monitoring; escalate and follow through issues appropriately. Support delivery as needed., • Ensure that issues with service are fed back to the team and resolved., • Escalate and work closely with vendors to ensure resolution of issues, • Aid delivery of mandate investment guideline on-boarding and change activities including supporting initial impact assessments and implementation onto the Aladdin platform., • Collaborate with global coding and oversight teams to implement consistency, best practice and enhance the control environment., • Ensure that queries received by the team are understood clearly and resolved to a high standard of quality and in a timely manner, continuously ensuring a robust and efficient control environment., • Represent the team in audit, regulator, and client queries or visits, coordinating requests and ensuring timely delivery of responses., • Oversee, coordinate and review the output of tasks performed across the Portfolio Compliance functions., • Provide analysis of gaps and troubleshoot errors and provide onward communication / training to message risks / gaps, propose innovative tested solutions, • Responsible for ensuring business controls are implemented and adhered to., • Support Head of Client Mandate Lifecycle to identify risk, enhancements opportunities, provide team KPIs and lead/contribute to other key initiatives and projects as required., • Keep abreast of changes in the industry and regulations by attending relevant conferences and reading relevant industry publications., • Act as an escalation point for the team., • Effectively plan, prioritise and manage workloads across the team., • Oversee team training and development, ensuring procedures and materials are kept up to date., • Handle the departmental administrative matters together with the rest of the team, and support/cover the team's BAU tasks when required to., • Act as an escalation point for the UST oversight roles., • Assessing and reviewing UST service levels and output., • Performing stakeholder engagement between the business and the UST functions that oversight is provided on., • Where appropriate escalating service concerns, complaints and risks to the Head of Client Mandate Lifecycle EMEA regarding UST teams. Key deliverables and outcomes, • Ensure BAU activities and reporting meet KPI targets, • Ensure that the Head of Client Mandate Lifecycle EMEA is made aware of any issues which the Oversight and Client Operations Manager deems material., • Provide to the Head of Client Mandate Lifecycle EMEA an annual assessment of their own performance against objectives agreed with them., • Assist in the development and training of the team., • Stop activities that are no longer required or add no value., • Identify end-to-end process enhancements for efficiency gains and risk reduction., • Ensure the team's service meets predefined deliverable targets What you'll be like, • Experience in asset management operations, within a senior investment restrictions implementation role., • Excellent technical understanding of the Asset Management industry in particular Investment Restrictions implementation and monitoring., • Strong knowledge and understanding of the regulations relating to regulatory investment restrictions e.g. UCITS, SFDR/SDR, 40s ACT, Canadian Pensions., • Good policy and procedure setting, and risk assessment skills., • Experience of leading/mentoring a team, with strong leadership skills, able to motivate and hold people accountable to deliver on commitments especially outside BAU., • High level of attention to detail with a passion for quality and a resolve to present fully accurate data and information., • Ability to work under time pressure and challenging deadlines., • Requires the ability to communicate comfortably and concisely with all levels of management and build strong relationships, • Responsible, diligent and willing to put in extra effort and hours to get things accomplished, • Experience of working in an agile environment., • Open, receptive and curious about new ideas that challenges the status quo and encourages the same from their team members., • Results oriented, a focus on quality of delivery, • Creative approach to problem solving, • Ensures team and self are client focussed, • Experience and understanding of a wide variety of Financial instruments including; Fixed Income, Futures and Swaps etc, • Proficient in Excel. Experience with Word, PowerPoint, Aladdin (or equivalent), Microsoft applications and SQL is advantageous We recognise potential, whoever you are Our purpose is to provide excellent investment performance to clients through active management. Diversity of thought facilitated by an inclusive culture will allow us to make better decisions and better achieve our purpose. This is why inclusion and diversity are a strategic priority for us and why we are an equal opportunities employer: you are welcome here regardless of your age, disability, gender identity, religious beliefs, sexual orientation, socio-economic background or any other protected characteristics. Schroders Behaviours - How we act gives us our Edge All colleagues are expected to actively demonstrate Schroders' behaviours by: • Taking accountability and ownership of their responsibilities, embracing challenges, driving outcomes, and executing promises with pace and precision., • Championing collaboration to fuel collective success, break through barriers, and resolve conflict., • Innovating by challenging the current way of working, adapting with agility, and cutting through complexity with clarity and purpose., • Inspiring our people by embodying our culture encouraging and empowering others, leading by example, and advocating for our clients., • Being client centric, anticipating clients' needs and proactively addressing challenges with foresight to deliver an extraordinary client experience. We recognise potential, whoever you are O ur purpose is to provide excellent investment performance to clients through active management. Diversity of thought facilitated by an inclusive culture will allow us to make better decisions and better achieve our purpose. This is why inclusion and diversity are a strategic priority for us and why we are an equal opportunities employer: you are welcome here regardless of your age, disability, gender identity, religious beliefs, sexual orientation, socio-economic background or any other protected characteristics. About Us We're a global investment manager. We help institutions, intermediaries and individuals around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future. We have around 6,000 people on six continents. And we've been around for over 200 years, but keep adapting as society and technology changes. What doesn't change is our commitment to helping our clients, and society, prosper.