Head of IT Operations
2 days ago
Hove
We’re recruiting for an experienced Head of IT Operations to lead the IT function for a growing organisation with multiple UK sites, a large customer base and an active e-commerce operation. You will be responsible for ensuring the reliability, scalability, and security of all IT infrastructure while driving strategic IT projects that support business transformation and growth. This is a key leadership role for a highly organised, strategically minded IT professional who can manage people, systems and external providers while continuously improving service delivery. Job duties – Head of IT Operations: • Define and deliver the IT operational roadmap in line with business goals, • Lead, develop and motivate the IT Assistant and Web Developer, • Own and deliver major IT projects including upgrades, migrations and enterprise system changes, • Ensure the stability, availability and scalability of IT systems and services, • Oversee cloud platforms, enterprise applications, data operations and hardware/software environments, • Manage relationships with IT suppliers, negotiating SLAs and ensuring performance. Procure hardware, software and services in line with strategic needs, • Implement and maintain robust cybersecurity practices, • Ensure compliance with relevant standards and regulations including GDPR and ISO frameworks, • Maintain ownership of IT policies, conducting regular audits and vulnerability assessments, • Oversee incident management and ensure timely resolution, • Improve service delivery processes to enhance user experience, • Lead escalation processes and root cause analysis for major issues, • Develop and manage the IT operations budget Skills & experience required: • Experience in a similar role, • Proven ability to lead and motivate IT teams / line management experience, • Degree in IT, Communications or related field, • Strong working knowledge of: Windows 11, Microsoft 365 & Azure, Exchange Online, SharePoint, Intune, Cloud storage systems, Backup technologies, CRM terminologies, Firewalls, routers & switches, Web design & graphic concepts, • Desirable: Microsoft Dynamics 365 Business Central experience Salary, hours and company benefits: • Up to £50,000 based on qualifications and experience, • Monday to Friday 9am to 5pm, fully office based in Hove, • 20 days holiday plus Bank Holidays, • Regular social events, • Discretionary monthly bonus scheme, • Cycle to work scheme, • Birthday off, • Pension Scheme, • Healthcare Cash Plan, • Employee discount Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy.