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  • Admin & Marketing Assistant
    Admin & Marketing Assistant
    12 hours ago
    £26000–£30000 yearly
    Part-time
    London

    Rising Stars has spent 15 years building something special: two thriving nurseries serving diverse North London communities, both Ofsted "Good" rated, with ambitious plans to grow from 2 to 4 sites in 2027. Here's the challenge: Our administrative systems and marketing presence haven't kept pace with our growth. We're running on systems that worked for one site but strain at two, and our social media presence needs a cohesive voice and strong strategy to support our expanding footprint. Documentation can improve, enrollment isn't seamless, and our online engagement needs dedicated creative focus. That's where you come in. This isn't about maintaining someone else's filing system or just making periodic posts. You'll build the administrative infrastructure and drive the marketing engine that allow us to scale—creating templates, documenting processes, crafting compelling visual/written content, and establishing systems that work across multiple sites. What makes this role different: • Real autonomy: Design the admin systems you believe will work best, • Immediate impact: Your first 90 days fixes bottlenecks costing Management time and enrollment delays, • Growth platform: Build systems once, deploy across future sites as we expand, • Variety: Split 50/50 between admin/compliance/enrollment and content creation, campaign management, events, and brand building. Core responsibilities 1. Administrative & Operations Infrastructure (25%) Own the parent journey from first contact to first day: • Manage enrollment enquiries via our custom built system (phone, email, in-person), • Process registrations, contracts and payment setups, • Support with coordinating government funding applications (30-hour, 2-year schemes), • Maintain waiting lists and track conversion metrics, • Create seamless onboarding experience for new families Success looks like: Parents say "that was easy" and Management aren't chasing paperwork. 2. Compliance & Family Onboarding (25%) Build strong systems that pass any inspection: For Children: • Review and organise all registration documentation, • Maintain GDPR-compliant digital filing systems, • Quarterly audits to catch gaps before Ofsted visits, • Update templates and forms as regulations change For Staff: • Maintain HR files (contracts, DBS, qualifications, training records), • Track expiring documents and flag renewals, • Coordinate new hire documentation (right-to-work, references, policies) Success looks like: Zero compliance findings related to documentation in any inspection. 3. Social Media, Content Creation & Campaign Management (30%) Lead social media and digital marketing strategy across channels: • Create visual marketing materials, graphics, and video content for social channels and print, • Develop new marketing concepts, campaigns, and engaging copy tailored to nursery families, • Post consistently across multiple social media platforms (Instagram, Facebook, LinkedIn, etc.), • Manage the social media content calendar to ensure steady, high-quality output, • Build brand identity and define a clear, warm, professional tone of voice, • Lead audience engagement and measure impact through lead conversion and enrollment enquiries, • Proactively gather parent reviews and manage feedback platforms including Google Reviews and DayNurseries Success looks like: A vibrant online presence with measurable growth in parent enquiries, strong positive review ratings, and a consistent, recognizable brand voice. 4. Events Calendar & Event Marketing (20%) • Own and manage the comprehensive nursery events calendar across both sites, • Produce end-to-end promotional and marketing materials for events (flyers, social assets, invitations, signage), • Coordinate key nursery events including Open Days, Grandparents' Day, Christmas celebrations, Coffee Mornings, Easter events, and seasonal themed days, • Track event attendance, gather parent feedback, and evaluate event campaign success, • Ad-hoc support for Head of Nurseries and Directors Essential Requirements Experience & Skills: • Admin experience in professional setting (education, childcare, healthcare, or similar sectors preferred but not essential), • Proven ability to manage documentation and maintain organised systems, • Strong digital skills: Canva/Adobe Creative Suite, social media scheduling software, Google Workspace/Microsoft Office, • Experience running social media channels, copywriting, and managing digital campaigns, • Excellent written and verbal communication, • Ability to work across two sites (Tottenham & Wood Green) with min 1 day, max 2 days on-site per week Personal Qualities: • Detail-oriented without losing sight of purpose - you catch errors AND see process improvements, • Self-directed problem solver - you spot what needs fixing and propose solutions, • Comfortable with growth environment - processes aren't perfect yet; you'll help build them, • Professional communicator - warm with parents, clear with staff, organised with Management, • Culturally aware - our families speak 10+ languages; sensitivity matters Must-haves: • Right to work in UK, • Commitment to minimum 25 hours per week, • Willingness to work across two North London sites (N17 & N22) if necessary, • Basic understanding of safeguarding and confidentiality, • Flexibility to occasionally adjust schedule for urgent deadlines Desirable but Not Essential • Previous early years, nursery, or school administration experience, • Knowledge of Ofsted requirements and EYFS framework, • Experience with nursery management software (Famly, Kinderly, etc.), • Understanding of government funding schemes, • Experience supporting multi-site operations Career returners, sector changers, and candidates without early years experience are encouraged to apply if you have strong transferable admin skills and enthusiasm for the mission. Compensation & Benefits Salary: £26,000 - £30,000 Pro-rata • 3-4 day work week (20-30 hours total), • On-site schedule at Tottenham or Wood Green (minimum 1 day, maximum 2 days per week on-site), • Remaining hours worked remotely for focused admin and content creation, • Exact schedule discussed during interview Benefits: • 28 days annual leave pro-rata, • Workplace pension, • Free parking at both sites, • Professional development budget, • Staff childcare discount (subject to availability) Growth opportunity: As we scale to 4+ sites, strong performers could progress to Operations Manager or similar role overseeing admin across the group. Why Rising Stars? Family business with professional ambition: We combine the warmth of a family-run nursery with the growth mindset of a scaling business. No corporate bureaucracy, but serious investment in systems that work. Cultural diversity as strength: Our staff speak 10+ languages, reflecting the communities we serve. You'll work in an environment that genuinely celebrates difference. Build something meaningful: Your systems will directly impact families accessing quality childcare and staff delivering excellent early years education. Autonomy with support: We hire experts and trust them. If you see a better way to organise enrollment, you'll have the backing to implement it.

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  • Reception Coordinator – Administration
    Reception Coordinator – Administration
    1 month ago
    £23500–£26000 yearly
    Full-time
    Whitechapel, Tower Hamlets

    Reception Coordinator – Administration Location: Stepney Green, E1 4DT (This is a fully office based role) Salary: £23,500 - £26,000 Vacancy Type: Permanent, Monday to Friday 10am to 6pm, Saturday 11am to 5pm (You will get 1 day off during the week to compensate working on Saturday) Are you looking for a fresh challenge? Can you start at short notice? You will play a central role in ensuring the smooth operation of their office administration tasks, from general admin, general reception duties and H&S duties. You need to have reception or administration experienced, or both and be reliable and with good written and verbal customer service skills. Want more details about what you will be doing? Great - read on! Meet and greeting visitors, ensure the visitor log is completed and advising departments on their visitor’s arrival, as well as sending customer feedback emails. Receiving, signing and informing or distributing to relevant departments via Teams. Answer and direct calls via various platforms and assist tenants with queries, booking appointments or directing them in as to speak to the relevant persons. Assisting clients by explaining various lettings processes, collecting and informing them of what documentation is needed, taking any pending payments, distributing keys and feeding information back to the rest of the admin department. Assisting tenants with final account balance checks and end of tenancy payments outstanding. Send out various documents to landlords and tenants information requirements. • Ensure that all end of tenancy calls and emails have been actioned to current tenants informing them of the relevant instructions & key return processes in line with GDPR before responding. Complete relevant checks and documentation ensuring relevant teams are made aware, update all required systems to ensure other departments have updated information. Notifying current tenants of new tenants due to move in and when, sending welcome email to new tenants. Assisting in helping with key sorting of tags, labels and any other admin jobs assigned. Health & Safety: testing fire alarm on a weekly basis, monitor entrance, deliveries, visitors, door card issuance, genera office H&S signs, any other general H&S duties needed. Office and kitchen stock check and orders, buying the daily fruit and milk whilst maintaining the reception, kitchen as well as front office area. Managing the coffee machine cleans, and stock order on a daily and weekly basis. Supporting with ideas and improvements for the front of house area. Be able to stay longer hours during the busy seasons if required. Is your skill set? Excellent telephone manor and face to face customer service aptitude is a must. Great computer skill and knowledge of systems such as Word, Excel, Teams, Microsoft. Excellent communicator in both verbal and written English. 2 years established previous experience in reception and administration duties. Have a strong and confident nature, able to multitask and prioritise in a busy fast paced environment. Have great time management and organisational skills What we offer you! A open plan vibrant office with music, and fresh fruit available every day. Staff Benefits such as discounts in shops, restaurants, entertainment establishments, GP, Counselling and Wellness access, and regular paid for eye sight test. Additional annual leave, and SSP top up pay accrued with length of service* A day off for your birthday, and a wellness day off per year* Company closure between Christmas to New Year* Summer party as well as the annual winter party (*terms & conditions apply) To Apply If you feel you are a suitable candidate and would like to work for City Rooms, please don’t hesitate to apply.

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  • Public Relations Officer
    Public Relations Officer
    2 months ago
    £39000–£45000 yearly
    Full-time
    London

    Natural Ways Body Balance Limited is a premier wellness and spa centre located in the heart of London. Established in 2012, we specialise in traditional Chinese massage, Thai massage, sports massage, deep tissue massage and holistic wellness therapies. We serve a diverse client base, with a significant proportion of our customers coming from the local Asian community, and are committed to delivering exceptional customer service and promoting wellbeing through professional therapeutic treatments. Due to the continued growth of our business and the expansion of our customer base, we are seeking an experienced Public Relations Officer to strengthen our brand presence, develop community relationships and support the company's ongoing marketing and customer engagement activities. Key Responsibilities 1. Develop and implement public relations activities to promote the company's wellness and holistic therapy services, enhance brand awareness and maintain a positive public image within the local community., 2. Prepare bilingual (English and Chinese) promotional materials and external communications, ensuring consistent brand messaging across all public-facing platforms and supporting the company's reputation and customer engagement., 3. Build and maintain relationships with local community organisations, business associations, referral partners and corporate clients by coordinating approximately 10–15 stakeholder contacts, arranging 2–3 meetings each week and following up partnership opportunities to strengthen community engagement and referral networks., 4. Organise 1–2 community engagement or promotional events each month; monitor customer feedback, online reviews and public perception; analyse market trends and prepare monthly reports with recommendations for senior management., 5. Support business development and partnership initiatives; respond to external enquiries; coordinate public communications; and ensure all external communications comply with UK advertising standards, GDPR and professional ethics. Essential Requirements -A Bachelor's degree or an equivalent qualification; -At least one year's relevant experience in public relations, communications, customer engagement or business development; -Strong written and verbal communication skills in both English and Chinese; -Experience in preparing promotional materials and coordinating external communications; -Experience in maintaining relationships with customers, business partners or external stakeholders; -Good organisational skills and the ability to manage multiple tasks simultaneously; and -A sound understanding of UK professional communication standards, including data protection (GDPR) and advertising requirements. We welcome talented and enthusiastic individuals to join our team.

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