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Service Desk Manager Sevenoaks, Kent | Full-Time About the Company Our client is a leading technology and communications provider, delivering innovative solutions across cloud, connectivity, cybersecurity, and IT support. With a strong reputation for reliability and customer excellence, they partner with businesses to help them thrive in a fast-paced digital world. The Opportunity We’re looking for an experienced Service Desk Manager to lead a high-performing support team and drive exceptional service delivery. This is a fantastic opportunity for a hands-on leader who thrives in a fast-paced environment and is passionate about delivering outstanding customer experiences. You’ll play a key role in ensuring SLA performance, improving service quality, and developing a motivated and capable team. Key Responsibilities Service Desk Performance • Monitor workflows, ticket queues, and dashboards to ensure SLA/KPI targets are met, • Analyse reporting data to drive team productivity and service improvements, • Lead, coach, and develop a team of support engineers, • Manage appraisals, performance, absence, and disciplinary processes, • Act as the main escalation point for client issues, • Build strong client relationships and manage expectations, • Partner with technical and service leads to align priorities, • Prioritise workloads and manage team capacity, • Oversee shift planning to ensure full service coverage, • Provide hands-on technical support where requiredWhat We’re Looking For, • Proven experience in a Service Desk / IT Support environment, • Previous experience managing or leading a team, • Strong understanding of SLA & KPI-driven environments, • Excellent communication and stakeholder management skills, • A proactive, organised, and process-driven approach, • Passion for delivering outstanding customer serviceWhat’s in it for You?, • Opportunity to lead and shape a high-performing service desk, • Work within a forward-thinking, technology-driven organisation, • Clear career progression and development opportunities

Service Desk Lead Sevenoaks, Kent | Full-Time About the Company Our client is a leading technology and communications provider, delivering innovative solutions across cloud, connectivity, cybersecurity, and IT support. With a strong reputation for reliability and customer excellence, they partner with businesses to help them thrive in a fast-paced digital world. The Opportunity We’re looking for an experienced Service Desk Lead to lead a high-performing support team and drive exceptional service delivery. This is a fantastic opportunity for a hands-on leader who thrives in a fast-paced environment and is passionate about delivering outstanding customer experiences. You’ll play a key role in ensuring SLA performance, improving service quality, and developing a motivated and capable team. Key Responsibilities Service Desk Performance • Monitor workflows, ticket queues, and dashboards to ensure SLA/KPI targets are met, • Analyse reporting data to drive team productivity and service improvements, • Lead, coach, and develop a team of support engineers, • Manage appraisals, performance, absence, and disciplinary processes, • Act as the main escalation point for client issues, • Build strong client relationships and manage expectations, • Partner with technical and service leads to align priorities, • Prioritise workloads and manage team capacity, • Oversee shift planning to ensure full service coverage, • Proven experience in a Service Desk / IT Support environment, • Previous experience managing or leading a team, • Strong understanding of SLA & KPI-driven environments, • Excellent communication and stakeholder management skills, • A proactive, organised, and process-driven approach, • Opportunity to lead and shape a high-performing service desk, • Work within a forward-thinking, technology-driven organisation, • Clear career progression and development opportunities

Commercial Litigation Solicitor | Sevenoaks or Central London | Competitive Salary (DOE) A well-established and highly regarded law firm is seeking an experienced Commercial Litigation Solicitor (4+ PQE) to join their growing disputes team. This is an excellent opportunity for a talented solicitor to handle a varied and high-quality caseload while working with a collaborative and supportive team. The role can be based in either the firm's Sevenoaks or Central London office, offering flexibility and exposure to a broad client base. The Role: You will manage a diverse caseload of commercial disputes, providing strategic legal advice and delivering exceptional client service throughout all stages of litigation and dispute resolution. The successful candidate will work on complex and interesting matters while contributing to the continued growth of the team. Key Responsibilities: • Manage a broad range of commercial litigation matters, including:, • Contractual disputes, • Shareholder and partnership disputes, • Professional negligence claims, • Debt recovery matters, • Property-related disputes, • Draft, review and negotiate key litigation documents including:, • Pleadings, • Witness statements, • Applications, • Settlement agreements, • Conduct legal research, case analysis and risk assessment, providing clear and commercially focused advice to clients., • Represent clients during negotiations, mediations and other ADR processes., • Prepare cases for hearings and work closely with counsel and external experts where required., • Manage disclosure, evidence preparation and ensure all procedural deadlines are met., • Maintain compliance with regulatory requirements and internal firm policies., • Build and maintain strong client relationships, delivering a high standard of client service., • Support business development initiatives and contribute to the growth of the litigation practice., • Assist with mentoring and supporting junior members of the team where appropriate. Requirements: • Qualified Solicitor in England & Wales, • Minimum 4 years’ PQE in commercial litigation, • Experience managing a varied commercial disputes caseload, • Strong drafting, advocacy and negotiation skills, • Excellent organisational and case management abilities, • Commercially minded with a pragmatic approach to dispute resolution, • Clear and confident communication skills What’s on Offer: • Competitive salary (dependent on experience), • Opportunity to work with a respected litigation team, • High-quality and varied caseload, • Supportive and collaborative working environment By submitting your CV for consideration, you are consenting to its retention for the purpose of securing you work. Any information you provide in response to this advertisement will be subject to the protection of GDPR, our policy for which can be found at our company website

An exciting opportunity has arisen for a Senior Vehicle Technician / Diagnostic Technician to join a well-established car dealership offering expert servicing, repairs, and upgrades renowned for high-quality care and competitive pricing. As a Senior Vehicle Technician / Diagnostic Technician, you will be responsible for providing hands-on technical support and diagnostics across a range of vehicles, ensuring efficient and effective repairs. This role offers a salary range of £40,000 - £50,000 plus bonus and benefits. You will be responsible for: * Diagnosing and repairing a variety of vehicles using advanced diagnostic tools. * Conducting routine and complex maintenance tasks to a high standard. * Supporting the service team to deliver timely, quality repairs. * Maintaining accurate records of work completed and parts used. * Contributing to continual improvement of workshop processes and efficiency. What we are looking for * Proven experience as a Diagnostic Technician, Senior Vehicle Technician, Vehicle Technician, Vehicle Mechanic, Car Mechanic, car Technician with strong diagnostic skills. * Must have diagnostic experience in garage or car dealership.. * Have 8-10 years of technical expertise across multiple vehicle makes and models. * Level 2 or Level 3 qualifications desirable but not essential. * Ability to work independently and as part of a team in a busy workshop environment. This is an excellent opportunity to join a professional, supportive workshop team and progress your technical career. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003