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Northamber is one of the UK’s leading technology distributors, delivering cutting‑edge solutions and exceptional service to our partners. With a strong and expanding Cyber Security portfolio, we empower our channel partners with the tools and technologies needed to protect, secure, and grow their businesses. Join a forward‑thinking team that’s passionate about innovation and driving meaningful results. As part of a small team, to manage the integration of Orderwise ERP system within the business ensuring availability and consistency of services to the users. • To set strategies for the IT Department., • To oversee deliverables of IT into the business., • Provide emergency / holiday cover for other personnel in the department (as required)., • To liaise with other departments in providing IT support as may reasonably be required., • Other duties as may reasonably be required, consistent with the persons, • level of skill and ability., • Liaise with external software supplier on development project Microsoft accredited training preferred – MCSE preferred. MCP. • Mature minded IT experienced person capable of independent purpose but with a team player attitude., • Commercially minded and experience in running IT Budgets, • Openly communicative and helpful., • The successful candidate will be able to demonstrate 4+ years of practical experience in a comparable function or role.., • Must have a thorough understanding of SQL and SQL Server. Maintenance and performance tuning, script and scheduling experience., • Knowledge of digital dashboard would be useful but not essential., • Knowledge of SharePoint servers would be useful but not essential., • Degree level in either computing, electronics or software preferred. Software Products Microsoft Windows Operating Systems. Microsoft Office versions including Outlook, Word, Excel, , Project (inc O365) Orderwise Sql server 2022 Power BI Programming Language A good understanding of T-sql PRINCE Project management BENEFITS • Competitive salary, • 25 days holiday plus bank holidays, • Pension scheme, • Employee discounts, • Privaet Medical Insurance, • Training and development opportunities

Salary: £30,000 - £35,000 per annum (negotiable, depending on experience) Hours: Monday to Friday, 7.30am - 4.30pm Benefits include: Company pension scheme On-site parking Easy access to public transport Lunch provisions Recognition and reward initiatives Friendly, close‑knit office environment Genuine long-term progression opportunities within a growing businessThe Opportunity We're recruiting on behalf of a fast-growing, service-led organisation that has seen significant expansion over recent years and continues to invest in its people and operations. As part of this growth, our client is creating a brand-new Sales & Operations Coordinator role to support a high-performing Key Account Manager and ensure customers receive an outstanding, seamless service. This is a busy, fast-paced role where priorities can shift quickly. It will suit someone who enjoys juggling multiple tasks, thrives on organisation, and takes real pride in delivering an exceptional customer experience. The RoleWorking closely with the Key Account Manager, you'll become a central point of coordination between customers, engineers and suppliers, taking ownership of day-to-day operational and administrative activity so sales and service delivery run smoothly. Key responsibilities include: Processing customer orders and managing service workflows Coordinating service, remedial and emergency call-outs Raising purchase orders in line with agreed schedules and supplier quotations Booking site visits and liaising with customers, suppliers and engineers Monitoring job progress to ensure service level agreements are met Reviewing completed paperwork and escalating any discrepancies Acting as a primary point of contact for customer service enquiries Managing inbound calls, emails and job status updates Proactively reviewing upcoming work schedules and future demand Supporting the Key Account Manager by removing administrative burden Issuing completion certificates, permits and documentation to clients Providing general administrative support to ensure smooth office operationsAbout You Our client is looking for a sharp, organised and people-focused coordinator who can confidently manage multiple priorities and communicate effectively at all levels. You'll ideally bring: Experience in a sales support, operations or coordination role Strong organisational and planning skills Excellent communication skills, both written and verbal A calm, solution-focused approach in a fast-paced environment High attention to detail and strong follow‑through Confidence dealing with customers, suppliers and engineers Good IT skills, including Word, Excel and Outlook Knowledge of London and the South East (advantageous) A proactive, team-oriented mindsetEmotional intelligence, professionalism and the ability to build rapport will be key to success in this role. Why Apply? This is a fantastic opportunity to join a growing, stable business where people genuinely matter. You'll be trusted, supported and given the space to develop, with clear opportunity to progress as the organisation continues to expand. If you're looking for a varied role that blends sales support, operations and customer coordination, we'd love to hear from you. IND25

Job Overview: Golf Administrator / Club Manager Location: Chipstead Golf Club, Surrey Chipstead Golf Club is a well-established and welcoming private members’ club set in the picturesque Surrey countryside, near Coulsdon and within easy reach of South London. Known for its beautifully maintained 18‑hole parkland course, the club combines traditional values with a friendly, inclusive atmosphere. Members and visitors alike value the club’s strong community spirit, quality facilities, and commitment to providing an excellent golfing experience year-round. Alongside the course, the clubhouse offers a relaxed social hub with food and beverage services, hosting competitions, private functions, and community events. The club is supported by a dedicated membership base and continues to evolve while preserving its heritage. Role Overview Chipstead Golf Club is seeking an experienced and proactive Golf Administrator / Club Manager to oversee the day-to-day operations of the club and ensure a seamless, high-quality experience for members, guests, and visitors. This is a hands-on and varied role, combining operational management, member relations, administration, and team leadership. The successful candidate will act as a central figure within the club, working closely with the committee and key stakeholders to drive standards, engagement, and operational efficiency Key Responsibilities: a. Ensure that a consistent staffing level is maintained in order to provide the membership and guests with a professional service 7 days a week. b. Organise, run and publish results of all club competitions electronically along with preparing the clubs annual competitions calendar online via our Intelligent Golf system c. Ensure all competition entry fees are collected and paid to Chipstead Golf Club management d. Ensure that records are kept of all fees taken and handed to the office secretary e. Prepare and run the clubs daily start sheets via our Intelligent Golf system f. Maintain and update all membership information on Intelligent Golf and England Golf g. Organise all corporate, society day and charity bookings along with ensuring that all correspondence relating to these events are electronically posted on our Intelligent Golf calendar h. Organise monthly trophy presentations along with the Club Captain and arrange for the trophies to be engraved i. Ensure that the clubs honours board are sign written annually and kept up to date j. Attend club committee meetings and prepare minutes of those meeting on behalf of the Club Captain k. Meet and greet prospective new members and guests of the club prior to them either joining or holding events at the club l. Oversee the development and organisation of the clubs junior policy along with the organisation of junior competitions m. Ensure that all buggies are cleaned and put away at night ready for the next day’s play Additional duties relating to the Club’s business a. Work closely with the Club’s Administration Secretary to ensure the smooth day to day running of the Club b. Attend club business related meetings on a quarterly basis with the Clubs management c. Monitor staff performance and maintain staff disciplinary procedures when needed d. Liaise with all staff members to ensure performance and continual development of the clubs facilities e. Monitor all aspects of the course management and maintenance alongside the Course Manager and his team f. Work alongside the Clubs management to ensure that we are competitive in the local market and ensure that we are providing attractive membership packages g. Ensure that that good lines of communication are kept between the membership and the clubs management and vice versa h. Work closely with the clubs Health and Safety Advisor to ensure safe working practise i. Collection of the following monies: · Membership Fees ( be responsible for organising payment plans if required) · Green Fees · Buggy Fees (Maintain records of all monies collected above) An understanding of Intelligent Golf and England Golf systems are essential along with working experience within a golf club structure. Pro-shop / Reception hours a. 1st April to 31st October 8.00 till 6.00 b. Saturday and Sunday Competition days 1st April to 31st October 7.30 till 6.00 c. 1st November to 31st March 8.00 till 4.30/5.00 d. Saturday and Sunday Competition days 1st November to 31st March 7.30 till 4.30/5.00

As a result of recent contract awards we are looking to expand our team in 2026, as such we invite applicants to apply for a position to join our Mechanical Contracts Team within our Head Office where we provide total engineering support to our directly employed Mechanical and Electrical Installation Engineers, including:- • Contract Management Teams, • Design Department, • Estimating Department, • CAD / BIM Management Teams At this time we are seeking to recruit a Mechanical Contracts Manager who is enthusiastic, self-motivated, a good team player but equally able to work on their own initiative. The successful candidate should be capable of demonstrating previous successful experience of managing Mechanical projects within the range of £(phone number removed) to £(phone number removed), to be able to work under their own initiative from receipt of initial design brief to completion of the design for implementation by our contract management and site operating teams. Candidates should have a minimum of 10 years’ experience and trade qualifications representative of a Mechanical Design Engineer (Building Services), educated to HND / HNC or degree level in Building Services Engineering. Excellent knowledge of Building Services Design & software packages would be essential and a good understanding of Estimating, CAD & BIM, Revit packages would be an advantage. Some knowledge of a computer based Estimation package, MS project or Asta Powerproject and a good working knowledge of Excel and Word would be an advantage. References will be required for this position. Outline Brief of Requirements Read, understand and scrutinise Specifications. Design Mechanical Services Systems from Architects’ Drawings and / or Room Data Sheets:- • Domestic Services Installation, • Ventilation, • Heating, • Comfort Cooling, • Air Conditioning, • Public Health Installation Design & Build experience is essential A good working knowledge of current regulations including HTM’s A good working knowledge of BMS & Control Systems. Ability to carry out site visits and surveys. Ability to meet Clients, Consultants and Professional Teams. Ability to present the design to the Professional and Contract Management teams. Ability to work in a team. Ability to work to programme deadlines and timescales. An appreciation of business demands. Good documentation and presentation skills. The willingness to undertake further design training as relevant to the position. The Finer Details The successful candidate would be primarily based in our Head Office working Monday to Friday, 09.00- 17.30 hours. However, there will be times where you will be required to put in extra hours and travel to site for surveys, meeting etc. Ease of commute to our Head Office in Croydon, Surrey is a consideration as this will be the primary base and the successful candidate would not be expected to have a commute of more than 45 minutes – 1 hour. The position affords opportunities for the successful candidate to progress within an enthusiastic Employee Owned Company. The Employment Package • A starting salary between £60,000.00 & £75,000.00, subject to level of experience, with discretional performance related bonuses, • Employee Ownership profit share distribution after 12 months service, • Holiday – 30 days per annum, including Bank Holidays, • Auto Enrolment Pension Scheme, • In service Life Insurance, • Access to a Private Health Scheme

Mechanical Estimator Contract: Full time - Permanent Reports to: Estimating Manager Location: Office based; Epsom, Surrey KT17 Hours: 9am 5pm, with 1- hour unpaid lunch Salary: £68,000£75,000 per annum (dependent on experience) AboutThe Company Our client delivers mechanical and electrical building services for trusted clients across healthcare, education and heritage . Theyve built a reputation for high-quality delivery in complex environmentsbacked by a supportive, people-first culture. The role Join their estimating team as a Mechanical Estimator and take ownership of end-to-end pricinghelping them win and deliver standout projects. Youll work closely with PMs and engineers, with real scope to influence how they estimate and improve bid quality. What youll be doing Review drawings/specs and confirm scope, constraints and risks Complete mechanical take-offs (HVAC, pipework, plumbing, BSW) Build clear, accurate cost plans (labour, plant, materials, prelims, subbies) Run supplier/subcontract enquiries and assess returns Prepare tender submissions (assumptions, clarifications, exclusions) Support value engineering and continuous improvement of rates/benchmarks What were looking for Experience estimating mechanical building services packages Strong knowledge of HVAC, pipework and plumbing (fire protection a plus) Confident interpreting drawings, specs and scope Commercially aware, accurate and detail-focused Organisedable to juggle multiple tenders and deadlines Good communicator with a collaborative approach Comfortable with MS Office (estimating software experience helpful) Nice to have: certification (e.g., CPE) and/or experience pricing healthcare, education or heritage projects. Development & benefits Supportive team, training and clear progression, plus: £68,000£75,000 DOE 24 days annual leave + bank holidays Birthday day off Employee-Owned Trust Pension scheme If youre a Mechanical Estimator looking for a new role, please get in touch or apply via this job posting. TPBN1_UKTJ

Mechanical Estimator Contract: Full time - Permanent Reports to: Estimating Manager Location: Office based; Epsom, Surrey KT17 Hours: 9am – 5pm, with 1- hour unpaid lunch Salary: £68,000–£75,000 per annum (dependent on experience) About The Company Our client delivers mechanical and electrical building services for trusted clients across healthcare, education and heritage. They’ve built a reputation for high-quality delivery in complex environments—backed by a supportive, people-first culture. The role Join their estimating team as a Mechanical Estimator and take ownership of end-to-end pricing—helping them win and deliver standout projects. You’ll work closely with PMs and engineers, with real scope to influence how they estimate and improve bid quality. What you’ll be doing Review drawings/specs and confirm scope, constraints and risks Complete mechanical take-offs (HVAC, pipework, plumbing, BSW) Build clear, accurate cost plans (labour, plant, materials, prelims, subbies) Run supplier/subcontract enquiries and assess returns Prepare tender submissions (assumptions, clarifications, exclusions) Support value engineering and continuous improvement of rates/benchmarks What we’re looking for Experience estimating mechanical building services packages Strong knowledge of HVAC, pipework and plumbing (fire protection a plus) Confident interpreting drawings, specs and scope Commercially aware, accurate and detail-focused Organised—able to juggle multiple tenders and deadlines Good communicator with a collaborative approach Comfortable with MS Office (estimating software experience helpful) Nice to have: certification (e.g., CPE) and/or experience pricing healthcare, education or heritage projects. Development & benefits Supportive team, training and clear progression, plus: £68,000–£75,000 DOE 24 days annual leave + bank holidays Birthday day off Employee-Owned Trust Pension schemeIf you’re a Mechanical Estimator looking for a new role, please get in touch or apply via this job posting

Legal Secretary (Experienced or Trainee) Our client is seeking a Legal Secretary, prerably with experience, but they will consider someone with no experience in the legal field, but who is looking to gain a career within this industry. This is full time and office based role, working within a small and friendly practice. The successful candidate will have excellent IT skills and a “can do” attitude. You will have a good work ethic, common sense and be extremely accurate. You will live within a 45 minute commute to the Cheam area. Salary: £25,000 to £30,000 pa (experienced) £22,000 to £25,000 pa. (no experience) Cheam

We’re looking for a proactive Deputy Manager to support the day-to-day running of a busy leisure environment. This is a hands-on role suited to someone who thrives in a fast-paced, customer-focused setting. About the Candidate You will have dedicated leadership experience, with a strong track record of managing teams and driving performance. Confidence working with KPIs and budgets as well as a good understanding of H&S protocols is essential. A strong food and beverage (F&B) background is required, with experience delivering high standards in a busy hospitality setting. You will be passionate about customer experience, confident leading large teams and able to create an inclusive environment. A good level of IT skills (including Microsoft Office), is required as well as great communication skills with stakeholders and customers. Salary: £36,000 Hours: 40 hours per week (including weekends, no late nights) Location: Purley What You’ll Do Support daily operations of the site Lead and develop a large team Oversee F&B operations and service standards Monitor KPIs and support financial performance Ensure health and safety compliance Deliver excellent customer experience Support events and day-to-day activities Benefits Competitive salary Career development opportunities Supportive working environment No late-night working If this sounds like your next opportunity, we’d love to hear from you — apply today

Bennett & Game are delighted to represent a well-established, reputable Architectural Practice based in Epsom who are currently seeking an ambitious Associate Director to join their expanding team. This is a unique and exceptional opportunity to obtain shares and progress within an established business, placing the successful candidate at the forefront of a thriving and growing office. This is an exciting opportunity for an ambitious individual to make a lasting impact and legacy within an already successful Architectural Practice. If you are a driven, commercially aware Architect and eager to take on a leadership role in a dynamic and growing business, we encourage you to apply. Our client have been established for over 40 years, building and maintaining excellent relationships with their clients leading to around 80% of projects being from these repeat clients. They work in a variety of different sectors primarily covering Commercial, Science, Leisure, Healthcare and Education projects. They have a passion and drive for delivering quality and sustainable designs. Projects typically are anything up to around £10m in value. Associate Director Job Overview Oversee daily operations across various departments, ensuring efficiency and optimal resource allocation Play an integral role in expanding and developing the office (currently a team of 15) Develop, maintain, and expand client relationships and frameworks Lead key client commissions and frameworks, ensuring successful project delivery Work closely with other senior management team members to coordinate business development initiatives Lead projects teams across different sectors from inception to completion Help shape and grow the practices presence Contribute to the firms strategic direction, defining the practice vision and growth Associate Director Job Requirements Demonstrated ability to lead, manage resources and drive team performance A commercially astute individual with the ability to identify new revenue opportunities and maximise existing client relationships Strong networking skills with the ability to build and maintain professional relationships Excellent financial acumen, including a solid understanding of fee management and cost control Desire to become an Equity Partner of the firm Good knowledge of Revit Ability to help, lead and manage an Architectural practice of circa 15 staff Associate Director Salary & Benefits Competitive salary £80,000 - £90,000 DOE Opportunity to progress quickly into Equity Partner of the business Opportunity to continue the growth and development of a profitable partnership Flexible hours and potential for hybrid working Healthcare Pension Other company benefits to be discussed at interview stageBennett & Game Recruitment are acting as a Recruitment Agency in relation to this vacancy. Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for

Customer Service Representative • £25,700 + bonus and regular pay reviews, • Monday – Friday (3 days a week working from home), • Professional study support & Clear progression opportunities, • Regular salary reviews About the Role We’re looking for enthusiastic Customer Service Representatives to join a growing Client Services team at a leading global business. This full-time position offers a flexible hybrid working model with two days per week in office and the rest remote. You’ll be the first point of contact for their clients—delivering exceptional service, resolving queries, and building trust with each interaction. If you have strong communication skills and are passionate about helping people, we’d love to hear from you. Key Responsibilities • Manage client and adviser queries via phone, email, and letter, • Own and resolve customer enquiries, • Explain products and services with clarity, • Handling calls and ensuring enquiries / concerns are resolved effectively, • Dealing with vulnerable customers Person Specification • Good standard of education, • Previous experience in a customer service role is preferable, • Excellent communication skills – spoken and written (business-level English required), • Confident telephone manner and ability to build rapport, • Strong customer focus – committed to delivering a great experience, • Comfortable using digital tools and open to learning new systems What You’ll Get • £25,700 base salary + 10% bonus, • Hybrid working – 2 days in office, • Buy and sell holiday, • Gym on site, • Annual salary reviews, • Comprehensive training programme and study support (regular salary reviews), • Clear career progression path, • Supportive team culture and modern working environment

Externals Envelope Manager | Main Contractor | Residential Surrey £58k - 68k + Package Start May 2026 The Company The building contractor takes of projects of varied nature, covering every Market Sector. The building contractor has always been known to have an excellent reputation, focusing on the delivery of Large construction projects. The Candidate The Candidate we are looking for is someone who can prove longevity experience working as an Externals Envelope Manager across varied sectors. The candidate would have ultimate responsibility for managing the Externals Envelope Package reporting back in to the Project Manager. The candidate must be used to managing large scale labour levels of 400+ & 30/40 subcontractors on site at peak. The manager will be managing 6-8 facade subcontractors across 3-4 blocks, at various stages of construction simultaneously. Key Skills • Able to plan works, complete look aheads and ensure materials/labour are in hand. • Input in Façade sub-contract packages and scopes of works to ensure all items have been included. • Be able to liaise with the logistics team and contractors’ supervisors to ensure works are being completed efficiently • Excellent written and verbal communication skills at all levels • Strong attention to detail and accuracy • Ability to work to tight deadlines and achieve targets • Proficient using Microsoft Office Word, Outlook, Excel, Procore • Input in the daily briefings to ensure works are planned and co-ordinated between all parties. • Confident in leading & chairing meetings including writing effective meeting minutes for envelope works. • Understanding of temp works notwithstanding scaffold, hoists, temp propping etc. • Ability to co-ordinate multiple trades in logistically challenging environments. • In-depth knowledge of all current façade types including sequencing and best practice • Experience in dealing with EWS-1, Warranty provider & Golden thread. • Confidence in dealing with client team. • Commercial awareness. • Ability to interrogate Contractor & subcontractor programmes. • Good understanding of site safety requirements. Typical Duties • Chair external works meeting including enforcing Construction programme to ensure all Subcontractors are meetings targets. • Issue good quality meeting minutes with clear actions & responsibilities. • Carry out façade QA on Procore for each trade including photographic evidence as necessary • Review inspection templates previously set out and comment as necessary with Q&E Manager. • Complete site diary including detail of works/labour being carried out daily. • Sit with other site members to deal with day-day site issues/settle disputes • Liaise with commercial & design team to ensure all necessary design information is available to allow subcontractors to complete their works. • Liaise with site H&S officer to ensure site rules are being adhered to on site and site teams are maintaining a good level of safety & housekeeping on site • Ensuring subcontractor QA is being received in a timely manner & authority to stand down works if required. • Site inspection walkaround for Building Control, Warranty provider and Clerk of Works. • Review and approve daywork sheet for Subcontractors. • Liaise with logistics including site setup/changes. • Attend dabs meeting as required. • Keep abreast of change control in relation to façade/envelope. The Requirements Proven Longevity with Previous Employers CSCS / SMSTS / First Aid Strong Communication Skills Proficient IT skills Minimum of 5 years relevant experience. On offer for the above position is an exciting opportunity for a Externals Envelope Manager to join a privately owned main contractor, where the owners are personable, supportive and allow the managers to manage and be themselves. If this Externals Envelope Manager position in Surrey is of interest, or you just wish to have a confidential about your current situation, then please feel free to email (url removed) or call on (phone number removed). To view all of our current Site Manager positions in London, Kent or nationwide, then please visit our website; (url removed) or register for alerts on our App (available on the App Store and on Google play)

Head of Customer Operations Location: Epsom, Surrey (office-based with hybrid options after probation) Salary: Base 40-50k £70,000 OTE (base + bonus, negotiable based on experience) Start Date: July 2026 No sponsorship offered About Our Client Our client is an innovative SaaS company delivering digital engagement and communication solutions to local government, housing associations, and public sector organisations across the UK. They're experiencing strong growth and need an experienced operational leader to manage and scale their customer operations function as they continue to expand their client base. This is a fantastic opportunity to join a forward-thinking business where you'll have genuine impact, work closely with senior leadership, and help shape the customer experience for some of the UK's most important public services. The Role We're looking for a highly organised and customer-focused Head of Customer Operations to lead the day-to-day delivery of customer support, onboarding, service management, and operational excellence. You'll manage a multi-disciplinary team including support specialists, onboarding managers, digital outcomes experts, and marketing support staff. You'll be responsible for ensuring exceptional service delivery, managing escalations, coordinating with product and technical teams, and continuously improving processes and workflows. This isn't just a support role – it's about operational leadership, cross-functional coordination, and driving measurable improvements in customer satisfaction and service quality. Key Responsibilities Customer Support & Service Delivery • Manage day-to-day operations of customer support, including resource planning and work allocation, • Act as senior escalation point for complex customer issues, • Champion a customer success culture aligned with commercial strategy, • Monitor support trends and drive continuous improvement initiatives Service & Incident Management • Ensure high standards across all customer touchpoints, • Oversee customer onboarding alongside the onboarding team, • Operate incident management processes and communications, • Lead major incident reviews and ensure resolution within service targets Team Management • Lead, motivate, and develop a busy customer operations team, • Provide clarity, structure, and accountability across multiple functions, • Conduct regular 1:1s, coaching sessions, and performance reviews, • Foster a positive, collaborative, high-performing culture Cross-Functional Coordination • Work closely with Product and Technical teams on releases, enhancements, and escalations, • Collaborate with Sales, Marketing, and Account Management teams, • Coordinate customer communications for incidents, updates, and releases, • Support release planning and customer readiness activities Operational Governance • Define and monitor operational KPIs and service metrics, • Produce regular performance reporting for senior leadership, • Identify risks, bottlenecks, and improvement opportunities, • Ensure processes are scalable and aligned with business growth What We're Looking For Essential Proven experience managing customer operations, service delivery, or customer success in a SaaS, technology, or software business Strong people management experience with the ability to motivate and develop teams Excellent organisational and operational management skills Experience managing customer escalations and operational workflows Experience working with enterprise or public sector customers Ability to manage multiple priorities and coordinate cross-functional teams Commercially aware with a strong customer-focused mindset Process-driven, methodical, and calm under pressure Strong stakeholder management and communication skills Technical & Operational Good understanding of SaaS products and customer delivery environments Ability to work effectively with technical teams and understand technical issues Experience coordinating releases, enhancements, or customer-impacting changes Strong operational reporting and KPI management capability Desirable Experience in GovTech, public sector software, CRM, marketing technology, or enterprise software Experience managing onboarding or implementation functions Familiarity with IT service management frameworks Knowledge of email marketing platforms SFIA-aligned operational/service experience The Ideal Candidate You're likely currently managing a customer operations or service delivery function in a mid-sized SaaS company (30–150 people), supporting enterprise or public sector clients. You're technically literate, process-driven, and an excellent people manager who thrives on making operations run smoothly. You're looking for your next step – a role where you can have real ownership, work closely with senior leadership, and build something scalable. What's On Offer Career Progression Work directly with the Chief Commercial Officer Clear pathway to C-level strategic roles as the business grows Opportunity to define service standards and customer strategy Benefits £70,000 OTE (base + bonus, subject to experience) Private health insurance (after year one) Company pension scheme Friendly, supportive team culture with room to grow Working Arrangements Full-time: Monday–Friday, 9am–6pm Based at Epsom office Hybrid working available after probation (minimum 3 days per week in office) 3-month probation period How to Apply If you're an experienced customer operations leader looking for a role with genuine impact in a growing SaaS business serving the public sector, we'd love to hear from you

Job Title: Deputy Manager Salary: Up to £45,000 per annum Location: Purley, South London Our client already holds a presence in the residential childcare sector and is rapidly growing, specialising in residential homes for children who are supported with emotional and behavioural needs.. They are dedicated to going the extra mile and providing the best support in the industry thus now aiming for 'Outstanding' across all homes. Does this sound like something you would be proud to be a part of? Good news! My client is looking for a Deputy Manager who will continue to drive that passion within the team - We would love to speak with you, there's no harm in a phone call! Salary up to £45,000 per annum Located in Purley, South London Deputy Manager will support staff, to promote independence, encourage recreational activities both within and outside the community and advocate for your service users. Deputy Manager benefits inclusive of but not limited to:- Onsite parking for Deputy Manager - Breakfast spread every morning in the office - Learning development academy (Access to training/development courses) - Education grants & study leave - Leadership academy (Clear progression structures and goal setting to stay on track for management progression) - Access to medical scheme - Mental Wellbeing day (one per year) - Paid sick leave (3 days per year increasing by 2 days per year of service) - Extra day of annual leave plus £100 voucher on your birthday - Amazon vouchers for Christmas! - 4 company social events per year and team building days - Opportunity for career progression due to rapidly growing organisation - 28 days holiday entitlement - DBS check - Pension If you meet the below Deputy Manager criteria and are keen to discuss this role further, then please do not wait any longer - Apply to be our Deputy Manager! Minimum Level 3 NVQ in Residential Childcare or Children & Young People's Workforce/Or equivalent (Essential) Previous experience at Team Leader or Deputy Manager level within Childrens Residential Home (Essential) Must have supported children within an Ofsted regulated residential setting (Essential) Apply now for further information

Technical Operations Engineer Working Pattern Hybrid working four days in the office and one day working from home Role Overview This is a service focused proactive Technical Operations role responsible for maintaining monitoring and continuously improving a distributed Internet of Things and automated parking environment. The role has ownership of system reliability uptime and infrastructure performance across multiple live operational sites. The role suits someone comfortable working in a multi site operational environment with strong hands on experience in infrastructure networking and Internet of Things based systems. Role Responsibilities 1 IoT and device infrastructure management Maintain monitor and optimise Internet of Things devices and hardware including cameras edge devices kiosks tablets and networking equipment Manage deployment configuration and lifecycle of infrastructure across multiple sites Ensure system health connectivity and performance using monitoring tools Carry out preventative maintenance to reduce outages and improve reliability Improve operational efficiency through automation and process improvement2 System reliability performance and uptime Monitor uptime performance and service stability across all sites Perform root cause analysis after incidents and implement long term fixes Work with engineering teams and suppliers on recurring technical issues Support system upgrades migrations deployments and new site onboarding3 Automated parking systems support Support camera based recognition systems parking platforms payment systems and sensor driven devices Troubleshoot end to end system flows from hardware through to backend services and reporting Work with external partners to improve system performance and resilience4 Operational site support Provide hands on support for live operational environments Identify and resolve infrastructure inefficiencies Support technical delivery of new site rollouts and improvements Provide guidance and support to junior team members when required5 Asset inventory and deployment management Manage procurement stock control and lifecycle planning of devices Prepare configure and track equipment for deployment Maintain accurate records of inventory spares and tools Coordinate logistics across teams suppliers and site locations 6 Documentation compliance and administration Maintain configuration records network diagrams and onboarding documentation Create standard operating procedures setup guides and troubleshooting documents Manage tickets and change requests using standard service management tools Support compliance with security data protection and device standardsExperience At least 5 years experience in IT support infrastructure technical operations or field engineering Experience managing Internet of Things devices or distributed environments Experience working in multi site live operational settings Experience mentoring or supporting other team members is desirableTechnical Skills Strong networking knowledge including IP addressing virtual private networks and troubleshooting Experience with routers switches and firewalls Strong understanding of Windows operating systems and system diagnostics Experience with remote device management Strong root cause analysis skills Good documentation and asset management practices Understanding of endpoint security and device complianceDesirable Experience Camera based recognition systems Edge computing devices such as small form factor industrial computers Parking systems or device management platforms Cloud systems application programming interfaces and Microsoft 365 administration

Reed Specialist Recruitment Location: Raynes Park, London (Hybrid working - 2 days per week in the office) Salary: £40,000 per annum I am currently recruiting for Reed's internal property function. Our Director of Property is looking to add a member to his growing property function based out of its Raynes Park, London office. We are seeking a talented Property Manager with experience in commercial property management or surveying to join the team. This opportunity is ideal for someone currently working towards their APC / MRICS, with outstanding professional support and exposure to leading industry consultancies. The Role: Day-to-day management of a commercial property portfolio - approx. 60 offices Liaising with tenants, landlords and managing agents Coordinating maintenance, repairs, compliance and health & safety matters Assisting with service charge budgets and reconciliations Supporting inspections, lease events and asset management initiatives Working closely with senior stakeholders and external property consultantsAbout You: Background in commercial property management or property surveying Good working knowledge of leases, service charges and statutory compliance Actively working towards APC / MRICS, or with clear intent to do so Strong communication, organisation and stakeholder management skillsKey Selling Points: Hybrid working - only 2 days per week in the Raynes Park office Exceptional APC support from the Director of Property Structured exposure and mentorship through partnered consultancies including Savills and CBRE Clear pathway for professional development and career progression Supportive and professional working environmentThis is a genuinely strong opportunity for an aspiring chartered surveyor or property manager to accelerate their APC journey while gaining high-quality commercial exposure. Apply now or contact Reed Specialist Recruitment for further details

Sale Group is a leading family-owned building services company specialising in mechanical, public health, air conditioning, plumbing, maintenance, and related solutions across commercial and domestic projects. With our head office in Cheam and a growing team, we're committed to delivering high-quality services and investing in the next generation of talent. We are seeking an experienced Senior CAD Designer to join our team in Cheam. This is an excellent opportunity for a skilled CAD professional to take a leading role in the delivery of high-quality building services designs within a supportive and dynamic environment. Key Responsibilities: * Produce accurate and detailed 2D and 3D drawings using AutoCAD for mechanical and public health systems. * Lead the development and coordination of building services designs, ensuring integration with architectural and structural elements. * Prepare and review schematics, layouts, general arrangement drawings, and as-built drawings. * Manage design changes, carry out clash detection, and ensure full compliance with project specifications, standards, and regulations. * Mentor and support junior CAD staff and engineers, providing technical guidance and quality checking of drawings. * Utilise Revit for BIM modelling, coordination, and collaboration on multi-disciplinary projects. * Liaise with project engineers, site teams, and external consultants to resolve technical issues and optimise designs. Requirements: * Significant practical experience (minimum 5+ years) as a CAD Designer or Technician within the building services / MEP sector. * Advanced proficiency in AutoCAD, with strong experience producing mechanical and public health drawings. * Proven experience with Revit and BIM processes (essential); ability to manage models, families, and coordination workflows. * Degree, HNC/HND, or relevant qualification in Mechanical Engineering, Building Services Engineering, CAD, or a related field (or equivalent extensive experience). * Thorough understanding of UK building regulations, British Standards, and best practices in mechanical and public health systems. * Excellent communication skills (written and spoken English) with the ability to collaborate effectively with engineers, project managers, and clients. * Strong attention to detail, excellent organisational skills, problem-solving ability, and a proactive, solution-focused attitude. * Right to work in the UK. What we offer: * Competitive salary (negotiable depending on experience) with excellent potential for progression. * Supportive, family-oriented environment with ongoing training and development opportunities. * Modern office in Cheam with good transport links. * Exposure to a wide variety of interesting building services projects across commercial sector. This role would suit a confident, senior CAD Designer looking to take ownership of technical delivery and contribute to the continued growth of a well-established company. How to apply: Please send your CV and a brief covering note outlining your relevant experience. We look forward to hearing from you

Support Administrator Our client is an established company based near Epsom looking for an experienced Administrator to join their friendly team. • Epsom area, • £27,000 – £28,000 salary (DOE), • Monday – Friday, 9am – 5pm Benefits: • Free residential parking, • Regular social activities, • Company Pension, • Opportunity for career progression Job Description • Scheduling engineers to carry out works for commercial customers nationwide, • Liaising with customers to confirm works, • Booking accommodation where necessary for engineers carrying out jobs further afield, • Completing job sheets, • Organising permits for engineers, • Ordering parts, • Producing quotes, • Answering phone calls, • Responding to emails, • Raising invoices for balance payments and deposits, • Providing general office support to the team Person Specification: • Proven experience within a similar role, • Strong communication skills, • Excellent organisational skills and the ability to multi-task and meet deadlines, • Good interpersonal skills, • Strong customer service skills, • Competent with Microsoft Office applications, • Strong attention to detail and accuracy, • A team player who can also work independently Refer a friend and earn £100! If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of your choice! Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted. By applying for this vacancy, you accept Optima Recruitment Limited’s Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer

Senior Field Service Controller Location: Croydon Hours: 40 hours per week, Monday to Friday (08:00 – 16:30) Salary: Up to £43,956 per annum We are currently recruiting for an experienced Senior Field Service Controller to join a busy and fast-paced service operation based in Croydon. This is a fantastic opportunity for someone who thrives under pressure, enjoys leading a team, and takes pride in delivering a high level of service to customers. The Role You’ll play a key role in coordinating field service activity and ensuring everything runs smoothly day to day. This includes: • Acting as the main point of contact for customers, engineers, and suppliers, • Managing and prioritising service jobs, including breakdowns and VORs, • Supporting, mentoring, and leading a team of service controllers, • Handling escalations and resolving issues quickly and professionally, • Monitoring KPIs, workload, and work-in-progress, • Ensuring all systems, admin, and documentation are kept accurate and up to date What I’m Looking For • Previous experience in a senior service control, scheduling, or coordination role, • Strong communication and customer service skills, • Excellent organisation and problem-solving ability, • A confident decision-maker who can work effectively under pressure, • Good IT skills, including Microsoft Office, • A team player who can lead by example and manage competing priorities Apply today or contact Nicola or Elle

Civil/Structural Engineer Surbiton KT5 £40k-£50k Dynamic and creative design consultancy based in Surbiton requires a Civil/Structural Engineer to join their team. Ideally you will have buildings, substations and bridges design experience as well as other structures - the firm work on a variety of civil/structural infrastructure projects including substation design for power networks and projects in the rail sector. Most of the current primary workload will be within the power and energy sector. The firm is a 40 strong financially robust practice with major top name clients. You would have the chance to make a real impact on how this business grows, going forwards. They are a very social and friendly group at the office. Excellent communication skills are essential as you will be attending meetings, site and dealing with clients as well as hands on design. Projects include design of substations and associated buildings and structures, HV cable route design, renewables schemes, large new footbridges over railways at stations, rail bridges, lineside services and structures, platform extensions, station refurbs,embankment and cutting works, depot buildings and structures. You must be experienced in both steel and concrete. Excellent communication skills and ability are required. You must be a good team player to be considered for this role. Collaboration is very important to this firm. The practice is flexible and friendly. In addition to base salary there is 25 days holiday, healthcare, critical illness insurance, bonus, pension and work from home days if required. Sam Robson (phone number removed) Aldwych Consulting values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business

Window Installer Apprentice If you’re interested in construction or looking to learn a trade, this could be the opportunity for you! We are excited to offer new opportunities for Window Installer Apprentices to join our team. This is a full-time, fixed-term position for 18 months. As an apprentice, you’ll study towards and complete the relevant qualification with dedicated support from a mentor, including a minimum of 6 hours of study or off-the-job training per week. Role Overview You will work alongside an experienced Installer team to learn the skills required to fit and install windows and doors in residential properties. From understanding the workflow process and collecting materials from the depot to removing old windows and fitting new ones, you’ll gain practical, hands-on experience. Your learning will be supported by off-the-job training to build your knowledge and skills. What You’ll Be Doing Assisting the Installer Team with removing and fitting windows and doors. Liaising with the local depot and warehouse to check lead times and collect stock. Learning and applying Health and Safety practices on and off-site. Working on-site at customers’ premises. Participating in off-the-job training and study sessions. What You Need to Have Willingness and ability to study towards the Installer qualification, including completing off-the-job training. A desire to pursue a career in the Fenestration industry The ability to work as part of a team; listen to instructions and execute safely and successfully. Good observation and information-gathering skills, with the ability to identify and collect relevant evidence required as part of the qualification. Ability to remain calm and focused in various situations. Good time management and arriving on time. Excellent communication skills, with 46-55% of your time spent on external communication. A commitment to regular reviews with your line manager to develop a personal development plan and take advantage of training opportunities. Salary Details £15,600 per annum (£8.00/hour): This rate applies to candidates who do not meet the legal and insurance requirements to drive company vehicles. £24,852.66 per annum £12.71/hour): This rate applies to candidates who hold a valid UK driving licence and meet the company’s requirements to drive company vehicles (subject to legal and insurance conditions). Why Join Us? Generous holiday allowance: 31 days holiday, plus your birthday off. Volunteering days: Paid time off annually to volunteer. Health & Well-being Benefits: Access to 24/7 remote doctor consultations, heavily discounted gym memberships, and free access to mental health first aiders. Discounts and Perks: Heavily discounted products and group perks, including savings on days out, cinema tickets, eating out, mobile phones, new cars, and shopping at major retailers. Supportive Environment: Work with a forward-thinking team that values career development and continuous learning. Important Information About Right to Work We’re delighted that you’re considering joining our team. For this role, applications will only be accepted from individuals who already have the right to work in the UK, or who can independently secure this right. This position does not meet the Home Office requirements for employer visa sponsorship. If you’re unsure about your eligibility, you can find helpful information on the UK government website. Thank you for your understanding Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company’s value of “Succeed Together” we are committed to Equality, Diversity and Inclusion. We recruit the ‘best person for the job’ regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees

Morgan McKinley is looking for an experienced Credit Control - Collections Assistant to work for a lovely company based in the Tadworth, Surrey area. This is a temp Credit Control - Debt recovery support job opportunity to start ASAP and will be working as part of the credit control - sales ledger, collections team. Proven finance, credit control, debt recovery, or collections experience is required. Pay rate: £15-17 per hour + holiday pay Duration: Ongoing temp until Dec'26 Hours: 9-5 Monday to Friday - office based Location: Tadworth, Surrey area, parking onsite available Credit Control - Debt Recovery duties: Credit control - identify accounts for escalation and liaise with managers, other teams regarding customer accounts Dealing with queries and responding to credit control, payment queries Checking overdue accounts and payment information, direct debits etc. Reporting on debtors and customer accountsSkills and experience required: Proven experience working within Credit Control, collections or a similar debt recovery finance support role Excellent IT skills, including MS Excel Good communication skills, both verbal and written

Accounts Senior / Client Manager A client-facing accountancy role with progression, personality and real variety. Are you an Accountant who enjoys building relationships, explaining numbers clearly and helping clients make better business decisions Our client is looking for a Client Manager to join their award-winning accountancy practice in Croydon. This is a great opportunity for a part-qualified or fully qualified Accountant who wants more than a desk-based technical role. You’ll be trusted with your own client relationships, supported to keep developing, and encouraged to bring energy, confidence and personality to the role. What you’ll gain: Salary of £35,000 to £50,000, depending on experience. Full-Time, Monday to Friday working pattern. Study support packages available, depending on where you are in your qualification journey. 20 days’ annual leave, rising to 25, plus bank holidays. Company pension scheme. Critical illness cover and life insurance. Regular company events and team activities. Employee mentoring and genuine career development. A supportive, sociable team that celebrates progress and success. This is a firm where people are encouraged to grow. One team member joined as a trainee and has progressed to managing their own portfolio of clients, with the support and opportunities to build a career they are proud of. What you’ll be doing: Managing and developing relationships with a portfolio of clients. Providing clear, practical advice that helps clients understand their numbers and make confident decisions. Supporting clients with tax planning, business growth and wider accountancy matters. Reviewing and supporting the work of junior team members. Using accounting software and Microsoft Office to deliver accurate, high-quality work. Acting as a trusted, approachable point of contact for clients. What you’ll need: Part-qualified or fully qualified accountancy status, ideally ACCA or AAT. At least three years’ experience in an accountancy practice. Strong technical accounting knowledge. Confident communication skills and the ability to make financial information clear and engaging. A proactive approach and genuine interest in helping clients succeed. Good working knowledge of accounting software and Microsoft Office. Ability to reliably commute to Croydon, CR0 4NG or relocate before starting work. English language skills required for client communication. This role would suit someone who is technically capable but also naturally confident with people. Our client is looking for someone who can build rapport, hold engaging client conversations and bring a positive, personable approach to accountancy. As part of the application, you’ll complete a short online recruitment process which takes approximately 10 minutes. It helps both you and our client understand whether the role, working style and opportunity are a strong mutual fit

Summary £61,600*- £88,000* per annum | 35 days holiday (pro rata) | 10% in-store discount |Enhanced family leave| Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. Were motivated, commercially aware and ready to take on any challenge. Just like you. Our Packaging Management team buzzes with activity all day long. Youll join an atmosphere where people thrive on the fast pace of the retail sector. You will be responsible for the strategic development of the brands portfolio and to derive packaging designs while you collaborate closely with suppliers, the packaging management team, buyers and external agencies. With your high standards, exceptional organisational skills, and impeccable attention to detail you will play a key role in supporting the performance of your department. The ideal candidate will have a keen eye for detail, creative flair, and excellent multi-tasking & administration skills! At Lidl, we offer a hybrid working model to give you the best of both worlds. Spend three days or more in our state-of-the-art office, where you can enjoy an on-site gym, restaurant, and more of the perks you deserve. And with up to two days at home, youll find the work/life balance you need to thrive. Please note as per Lidl internal structures the job title for this role is Senior Consultant What you'll do End to end management of the packaging design lifecycle Liaise with key stakeholders to collate briefs and ensure alignment on national and international packaging projects Oversee processes with key stakeholders to ensure smooth handovers Present status updates to senior stakeholders Prepare and present design briefs and market insights for brand and individual product design Act as a brand guardian for a portfolio of own-label brands, instigate and maintain packaging design guidelines and ensure that these align with the wider Brand and Customer teams vision and strategy for our own-label brands Instigate the creation and updating of internal guidelines in your area of responsibility (e.g process guidelines, CSR topics, etc.) What you'll need Proven Brand Strategy and design management experience on a multi-national environment preferably in the FMCG sector Strong communication skills and the ability to influence and build consensus both within a project team and design team Ability to work both in a team and independently Highly organised and skilled at managing their own time and workload Able to work to tight deadlines and prioritise tasks Ability to take initiative and be proactive Confident with a firm yet professional manner Solutions driven PC literate with a good working knowledge of Microsoft Word, PowerPoint Good knowledge of Adobe Creative Suite German language would be advantageous but not essential What you'll receive 35 days holiday (pro rata) 10% in-store discount Sabbatical Enhanced family leave Pension scheme Plus, more of the perks you deserve *Includes an additional 10% non-contractual London weighting We value diversity, equity, and inclusion, welcoming applicants from all backgrounds. Join us to celebrate individuality and grow in a fair, respectful, and inclusive environment. Disclaimer: due to the high volume of applications we receive, we reserve the right to close a vacancy earlier than the advertised date. This is to ensure our teams can manage application levels while maintaining a positive candidate experience. Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment. If youre ready to get stuck in, want to get more out of your career and make a real difference, find your place at Lidl and apply now. TPBN1_UKTJ

Salary: £30,000 - £35,000 per annum (negotiable depending on experience) Hours: Monday to Friday, 7.30am - 4.30pm (30-minute unpaid lunch break). Office-based Benefits: On-site parking, Excellent public transport links, Lunch provisions available on site (basic breakfast and lunch items), Recognition and reward initiatives, Supportive, close-knit and friendly office environment An exciting opportunity has arisen for an Internal Sales Support Executive to join a growing and well-established business operating within a essential services environment. This is a newly created role, introduced as part of a wider investment into people and process, designed to support a busy sales function and improve customer experience. This position would suit someone who enjoys variety, takes pride in organisation, and thrives in a fast-paced, team-oriented office environment. The Role Working closely with the internal and external sales teams, you will play a pivotal role in ensuring customers receive a seamless, professional and responsive service. You will act as a key point of contact for incoming enquiries, provide essential administrative and sales support, and help free up the sales team to focus on proactive, revenue-generating activity. Key Responsibilities Managing inbound sales enquiries via phone and email Providing day-to-day support to the sales team, including answering calls and managing the shared sales inbox Preparing, issuing and following up quotations and sales orders Responding to customer queries regarding ongoing work and job updates Acting as a central point of contact for engineers and service-related enquiries Coordinating reactive or urgent work where required Maintaining accurate customer and sales data within the CRM system Organising practical logistics such as parking arrangements for field-based staff Delivering general administrative support to keep office operations running smoothly Collaborating with internal teams to ensure a high standard of customer serviceAbout You You'll be confident on the phone, highly organised, and comfortable juggling multiple priorities. You enjoy being part of a team, but are equally capable of working independently and taking ownership of tasks. Key skills and attributes include: A confident and professional telephone manner Strong organisational skills with excellent attention to detail Customer-focused mindset with a problem-solving approach Ability to prioritise workload in a fast-moving environment Good working knowledge of Microsoft Word, Excel and Outlook Experience using CRM systems (or the ability to learn quickly) A positive, adaptable and proactive attitudeWhy Apply? This is a fantastic opportunity to step into a business that genuinely values its people, promotes teamwork, and offers long-term stability alongside continued growth. You'll join a supportive, family-oriented culture where contribution is recognised and development is encouraged. If you're looking for a role where you can make a real impact, be trusted with responsibility, and grow within a friendly and professional team, this could be the next move for you

Account Manager Location: Epsom, Surrey (hybrid after probation) Hours: Monday to Friday, 9am – 6pm Salary: OTE £55,000 (base + commission/bonus) Who they Are They are innovative software company based in Epsom, Surrey. They have been delivering complex digital solutions to public and private sector organisations across the UK. The flagship product is a trusted communications and engagement platform used by local councils, NHS trusts and central government departments — helping teams inform and engage citizens, promote initiatives and share policy updates in a secure, accessible and impactful way. They are proud to be part of the G-Cloud and Digital Outcomes & Specialists frameworks, supporting the UK public sector's digital transformation journey. Recognised as one of the fastest growing tech suppliers to the public sector, we have built a fantastic portfolio of central and local government and NHS customers — and they are looking for the right person to help us take that further. The Role This is not a role for someone who waits to be told what to do. they are looking for an Account Manager who takes full ownership of their portfolio — someone who is meticulous, commercially minded, and genuinely invested in the success of their clients and the business. You will manage a portfolio of customers, primarily in the public sector, building deep relationships, driving platform adoption and identifying every opportunity to grow and strengthen those accounts. You will be the first person to spot a renewal on the horizon, the one who has already started the conversation before anyone else has noticed it is due. You will understand the procurement landscape your clients operate within, plan ahead to navigate it, and make sure nothing slips through the cracks. Where there is an opportunity to upsell or introduce a client to a feature or service that genuinely adds value, you will take it — not because you have been asked to, but because you understand the platform, you know your clients, and you can see the fit. Experience working with public sector clients is a strong advantage given the nature of the portfolio, and a good understanding of public sector procurement processes will help you hit the ground running. What You Will Be Doing As the main point of contact for your assigned customers, you will manage the full relationship across every stage of the contract lifecycle. That means understanding each client's goals, challenges and priorities, identifying the needs of different stakeholders within their organisations, and ensuring they are always getting the most out of our platform. You will build the kind of trusted relationships where clients come to you first — and where your knowledge of their organisation means you can anticipate their needs before they articulate them. On the commercial side, you will take ownership of renewals from start to finish. You will plan ahead, manage timelines proactively, and work within public sector procurement frameworks to ensure deals are progressed and completed without unnecessary delay. You will actively look for opportunities to upsell relevant features, services or expanded usage, contributing to revenue growth through your client knowledge and the quality of your engagement rather than through pressure or box-ticking. You will gather and interpret client requirements to propose tailored solutions, provide clear guidance on the effective use of our products, and deliver training and onboarding sessions that genuinely support adoption. When issues arise, you will coordinate with internal teams to resolve them quickly and effectively, keeping clients informed and confident throughout. You will also support the preparation of responses to pre-qualification questionnaires and tender invitations, drawing on your understanding of the clients and the platform to contribute meaningful, well-informed content. Throughout everything, you will represent us in a professional, credible and approachable manner, upholding the highest standards of integrity in every client interaction. What they are Looking For You are proactive, organised and commercially sharp. You take ownership instinctively — not because it is in your job description, but because that is how you work. You are meticulous when it comes to renewals and contract management, with a natural ability to plan ahead and stay on top of timelines without needing to be chased. You understand how public sector procurement works and you know how to work with it, not against it. You are a strong communicator who builds genuine relationships, and you have the confidence and knowledge to upsell in a way that feels natural and client-centric rather than pushy. You are comfortable working across a varied portfolio, managing multiple priorities simultaneously, and you thrive in an environment where you are trusted to get on with things and make good decisions. Experience in a similar account management role, ideally working with public sector clients, is important. Familiarity with SaaS or digital platforms is a plus. Career Progression You will work closely alongside our Account Director, with real potential to move into senior or strategic roles as the business continues to grow. There are genuine opportunities to influence product development, shape customer strategy and contribute to innovation projects — this is a company where good people are noticed and invested in. Benefits We offer a competitive benefits package including an OTE of £55,000 (base salary plus commission and bonus), private health insurance after your first year, a company pension scheme, and a friendly and supportive team culture with real room to grow. After a six-month probation period, flexible hybrid working is available. Our Epsom office is just a five-minute walk from the train station, making the commute straightforward

Account Manager Basic Salary £35k to £40k + £20k OTC (uncapped) & Benefits Location – Hybrid/Surrey (3 days a week) Our client is an industry leading UK-based technology business centred around the safety of lone and at-risk workers across both public and private sectors. Protecting over 200,000 employees, our customer base includes more than 100 NHS trusts, 150 local authorities, 200 housing associations and hundreds of commercial organisations in sectors including utilities, facilities management, distribution and care. The Role: The Account Manager will be assigned a territory, which is typically 150 Accounts (plus the subsidiaries). The role is to retain the existing revenues in the account and find opportunities to cross sell and upsell the new portfolio of products. It will require high levels of energy, attention to detail and a desire to be successful. A person that embraces change and has a hands on approach. Key Responsibilities: * Primarily office based the successful candidate will focus on retaining and growing their base of approx. 150 accounts. * Protect the base – understand each clients contract status, account health any potential churn risk and have a retention plan for each account. * Prioritise high risk renewals, strategic renewals and top spending accounts, with a view to retain with inflation. * Grow the base – Driving new product uptake through whitespace analysis working closely with the customer success and Customer care teams to understand key customer challenges and opportunities and develop key win strategies that differentiate the commercial offering * Identify and communicate any churn risk immediately through relevant channels and plan a mitigation strategy. * Overachieving the sales plan, with a key focus on forecast accuracy and generating new pipeline. * Executing a sales methodology for growing key accounts, improving CSAT and maintain and updating Account development plans. * Ability to analyse sales data from Salesforce CRM to accurately forecast, drive sales improvements and manage sales performance to achieving sales targets * Delivering excellent bid and proposal responses with Executive summary and win themes * Be an ambassador leading by example at every opportunity. * Embrace new technologies to improve accuracy and efficiency such as AI agents * Maintain a high level of accuracy though Salesforce record keeping, including opportunity management, pipeline generation, forecasting, leads and contacts maintenance. Candidate Description: * A proven track record of managing a multi-disciplined sales in business services, managed services or a technology-enabled service environment. * Previous experience in a regulatory environment or with a technology-enabled business service, experience in compliance or health & safety solutions would be considered desirable. * Experience or understanding of a SaaS or subscription based service would be helpful. * Demonstrable experience in customer retention, account management and acquisition to drive high growth performances through effective sales methodology. * Disciplined, tenacious, proactive, considerate, positive, supportive, and adaptable * A good communicator at all levels. * Experience in managing clients through a CRM

HR Business Partner Shrewsbury - Fully Office Based Permanent Monday Friday £37,000 per annum Our client are looking for an experienced and proactive HR Business Partner to join their team in Shrewsbury. This is an exciting opportunity to play a key role in shaping our people strategy and supporting managers across a diverse organisation. Working closely with the Head of HR and the wider leadership team, youll provide hands-on HR support and guidance across employee relations, recruitment, compliance, and organisational development. Youll partner with managers to promote consistent, fair, and legally compliant practices that help our teams deliver their best work. Key Responsibilities Employee Relations & Advisory Lead complex employee relations cases, including disciplinary, grievance, capability and absence matters. Provide clear, pragmatic, and compliant HR advice to managers at all levels. Prepare and review investigation reports and formal correspondence. Support organisational change and service development initiatives. Recruitment & Compliance Oversee safer recruitment practices and ensure compliance across all sites. Manage pre-employment checks such as references and right-to-work Maintain and quality-assure statutory HR records. Absence & Welfare Management Monitor and analyse short- and long-term absence trends. Support managers with welfare and occupational health processes. Ensure return-to-work interviews and absence reviews are conducted to a high standard. Leadership & Governance Line manages the HR Coordinator, providing coaching and professional support. Deputise for the Head of HR when required. Partner with Finance to ensure timely and accurate payroll information. Contribute to HR policy development, review and implementation. The Ideal Candidate: CIPD Level 5 qualified (or working towards) or equivalent HR experience. Proven experience managing employee relations cases independently. Strong knowledge of UK employment law and safer recruitment principles. Background in a regulated environment such as education, care, or healthcare is desirable. Excellent organisational and communication skills, with attention to detail and accuracy. Able to work on your own initiative, manage priorities effectively, and meet tight deadlines. A collaborative approach with the ability to build strong, trusting relationships across all teams. If youre a confident HR professional ready to take the next step in your career and enjoy a varied, people-focused role, wed love to hear from you. The application process: Our mission is to support our clients in their creation of an equal, diverse and inclusive workforce. We are committed to providing a barrier-free recruitment process, so if you require any reasonable accessibility adjustments within the application process, then please make it known at the earliest opportunity. We will carefully consider your details and advise you if we're able to progress with your application within 72 working hours .If you do not hear from us within this time your details wont be retained. So, if you're not successful on this occasion, do continue to respond to future roles we advertise. In the meantime, all good wishes and continued success with your search for employment. About Us Prince Personnel are an employment agency working on behalf of our client.Whether youre seeking a new permanent position, temporary assignment or contract youll find us easy to deal with.Located in thriving Telford, we focus on jobs in Shropshire, Staffordshire and North Wales.Prince Personnel specialise in commercial, accounts and finance and technical recruitment.With the best jobs around we are an independent agency working hard for you. Reference: DE26853 TPBN1_UKTJ