Head of Delivery
hace 6 días
London
Join to apply for the Head of Delivery role at Tonic Tonic’s Central Delivery team performs a vital function ensuring effective governance of all client engagements. Ultimately responsible for all stages of the delivery lifecycle, from mobilisation through to project close, the team continues to grow in-line with Tonic’s increasing book of work. The Global Head of Delivery will be accountable for multiple responsibility streams at Tonic, as the leader of the Central Delivery team. • Engagement Mobilization, • Contribution to Sales proposal definition, • Ensure that client sales proposals are fit-for-purpose to meet our delivery and commercial goals, • Tonic team definition, • Tonic delivery model definition, • Selection of the best team for delivery success, • Review of internal and external candidates, experience and skillsets, • Recruitment of the right external candidates, • Job specs, CVs, interviews, assessments, • Management of commercial terms and contracts for candidates, • Ongoing partnership with Head of Operations, for legal and commercial considerations, • Lead for Client Engagement mobilization, • Ongoing coordination with Client Sponsors & Procurement team, • Statement of Work review and feedback, • Pre-engagement planning & mobilization, • Approach & plan definition, roles and responsibilities, change methodologies, tools and templates, etc, • Communications with Tonic delivery team, • 121s and Tonic team meetings, • Creation of high-quality client materials for Engagement Kick-Off, • Leading of Kick-Off workshops and early client meetings, as required, • Lead delivery communications framework, • Client meets. Tonic meets, team 121s, • Central engagement tracking and reporting across all Tonic engagements, including:, • Plan status, • Tonic deliverables, • RAID, • Budget and profit, • Consolidated status reporting across all engagements, for SMT consumption, • Manage central quality assurance process for Tonic artefacts and deliverables, to ensure we meet our high-quality standards:, • Governance artefacts - Project plans, status updates, SteerCo decks, RAID logs, etc, • Design artefacts - Current state analysis, business requirements, target operating model proposals, vendor assessments, etc, • Senior Mgmt artefacts – Executive decks, business cases, program design, etc, • Client relationship management, • Build successful, long-term client relationships, as the key point of contact for delivery items, escalations and remediation, • Ownership of all client-facing delivery communications and escalations, • Regular client meetings, • Timely and practical solution remediation, for key risks and issues, • Ongoing provision of pro-active advice and guidance across our Tonic delivery teams, to ensure we deliver successfully on our client goals:, • Preparation for key client meetings, including SteerCos and Working Groups, • Tonic delivery approach per project phase, • Stakeholder management, • Pro-active identification and mitigation of key delivery risks, • Identification of additional domain and transformation expertise required The Global Head of Delivery will establish a culture of continual improvement, to ensure that our Delivery team continually monitors our delivery performance vs our goals, and uplifts key areas via a prioritized, well-structured approach. • Creation of an objective set of goals and metrics for the Delivery team, • Ongoing success tracking across agreed goals/metrics, • Lead formal lessons learnt across existing and previous delivery engagements, • Ongoing assessment of Tonic’s delivery operating model (process/tech/data/people/governance), • Successful execution and governance of our Central Delivery Improvements program, • Status reporting on our Delivery Improvements program, • Management of Global Delivery team, • Drive innovation by creating an environment that encourages forward-thinking, being a leader and innovative ways of working, • Delivery team communications, via 121s, team/client meetings and other forums, • Delivery team inductions, training and learning opportunities, • Maintain low staff attrition, per our targets, • Management of team performance, including objectives setting, performance reviews and appraisals, • Consultant remuneration, • Consultant contract negotiation and execution, • Ongoing identification of Tonic sales opportunities, driven by our client’s genuine needs, • Contribution to sales proposals and bids for new work Any additional duties as they arise as part of company growth, to be agreed on an ad-hoc basis. • 15+ years’ experience within the Financial Services industry, across a variety of firms, • Direct experience working within one or more financial markets consultancies, • Experience working within a smaller, growing organisation, • Previously held a Head of Delivery position, or equivalent, at one or more financial consultancies, • Proven Business Transformation specialist, with 15+ years related experience across a series of different Transformation roles (Business Analyst, Project Manager, Program Manager, Architect, etc). Minimum requirements include:, • 5+ years’ experience as a Project Manager, • 5+ years’ experience as Programme Manager, responsible for managing multiple projects in parallel, • Leadership of high-complexity programmes within tight timeframes, including:, • Advisory projects, • Business Transformation projects, • Definition – Mobilization, analysis, requirements, target operating model design, vendor assessments, solution design, • Implementation – Build, test, operational readiness, go-live and post go-live management, • Hands-on management of high complexity transformation programs, including but not limited to:, • Regulatory compliance, • Greenfield business build programs, • Target operating model design, • Digital transformation programs, focused on data, technology and system re-platforming, • Successful definition and implementation of delivery operating model improvements within a consultancy, to achieve key business goals, • Trained and practical execution of best practice delivery frameworks across multiple organisations, including but not limited to:, • Waterfall, • Agile, • Creation of high-quality project documentation and templates, • i.e. project plans, SteerCo decks, status updates, materials to accompany key stakeholder decisions, • Personal, • Comfortable working in a fast-paced, dynamic environment, • Pro-active, forward-looking mentality, focused on upfront planning, horizon scanning and regular re-baselining to ensure we hit our goals, • Confident and strong communicator, both verbal and written, with all levels of stakeholder (internal and client), • Highly organized individual, who continually reprioritizes key focus areas and deliverables, • Well-respected leader, who is comfortable being accountable for key delivery decisions and managing a large, growing team, • Experience building a highly motivated team, by giving them the frameworks to follow, combined with the autonomy to grow, • Experience establishing and improving team appraisal frameworks, • Quick-thinker able to quickly diagnose potential problems and define suitable mitigation techniques and solutions, • Strong attention to detail, in all aspects of a leadership role within a growing firm, • Strong Microsoft Office application skills (Excel, Word, PowerPoint, MS Project and/or equivalent planning tools), • As Powerpoint is our go-to means of client communication, the candidate will need to be highly proficient, • Previous experience as a Business Analyst, • Previous relationship management and sales experience within a consultancy, • Experience working within domains such as Collateral, Post-Trade, Securities Finance, Digital (tokenization/DLT/AI) & Risk, • Experience within a COO role, or similar, • A first level university degree, 2:1 (or equivalent), • Prince 2, PMP, etc, • Executive, • Full-time, • Management and Manufacturing #J-18808-Ljbffr