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Description\n \n\n To support the day-to-day management of a high-volume resort food court in the hotel dining section, ensuring safe, efficient and high-quality service across multiple outlets.\n\n\n The Hotel Dining Assistant Manager helps lead teams, maintain standards, control costs and deliver a positive guest dining experience in line with brand and operational expectations\n\n \nKey Responsibilities\n \n\n • Guest satisf...\n\n\n \n\n \n \n \n \n \n\n \n \n\n \n ZIPC1_UKTJ

The Supervisor Plus role is new to Butlin's and presents an amazing opportunity. This individual will be the main point of contact for team during their working day and the individual ensuring that standards are checked and compliance is high across the department. They are the hands on operational driver of success. Reporting to the Manager, the Supervisor Plus will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that team are in the right place at the right time to ensure we can manage fluctuating guest demand whilst keeping operational standards and guest experience high. The Supervisor Plus will cover accommodation primarily on our intake days on Monday and Friday and will work flexibly across departments where needed for the remainder of the week, focusing attentions where we need to ensure standards are high and our that our guests receive an amazing experience. The Monday and Friday requirement in accommodation is the minimum, but the Supervisor Plus may support outside of these days based on operational requirements. You will support and coach the team to ensure the deliver a great experience and are also driving any key targets such as add on sales or promotions. All Supervisor Plus Accountabilities • Be the operational hands on person, ensuring that team are working effectively on all key tasks and objectives. This will vary based on the department you are based., • Ensuring team are being coached to deliver key targets linked to the department – e.g. retail upselling, • Responsibility for CAFF audits in accommodation, • Responsibility for other departmental audits based on the area based e.g. sales targets/ perfect serve etc., • Driving add on sales and promotions where appropriate, • Ensuring all stock/ proposition is available for guests., • Monitoring consistent delivery of a quality guest experience in line with brand/venue guidelines., • Ensuring any guest feedback is captured., • Monitors NPS and takes action where possible on guest feedback., • Coach and develop the team to ensure departmental plans are met., • Be a champion of the Butlin’s Values and Leadership Behaviours., • Ensure we always have a focus on RPRPRT in the way we rota team., • Be the champion for communication in your area, ensuring that key communication is always delivered from Managers to teams and that plans are executed effectively., • Build and maintain strong relationships across the resort, other resorts, and Butlins central support teams., • Responsibility, where required, for people support of the department, including all people tasks from onboarding through the employee life cycle. Employee life cycle refers to PDP’s, performance management, required training, and any formal HR process., • Be the front facing, operational delivery responsible person – turning audits and observations into action. Supervisor Plus – Splash Key Focus Areas Outside of Accommodation In addition to their Accommodation responsibilities, the Supervisor Plus will support the smooth and guest‑focused operation of our Splash pool. The following areas outline the key expectations for this part of the role: Pool Operations • Supervise the day-to-day operation of the swimming pool and associated leisure facilities., • Ensure the pool area operates in line with health, safety and safeguarding procedures., • Conduct regular poolside supervision and ensure lifeguarding coverage at all times., • Support the delivery of pool activities, sessions and guest experiences. Team Leadership • Supervise and support lifeguards and pool team members during shifts., • Provide guidance, coaching and on-the-job training., • Allocate daily duties and ensure adequate staffing levels., • Support recruitment, onboarding and performance management where required. Health & Safety • Ensure compliance with relevant safety legislation and industry standards (e.g., pool safety operating procedures)., • Carry out routine safety checks of the pool, plant room and surrounding areas., • Respond to emergencies and incidents in line with emergency action plans., • Maintain accurate records including pool tests, safety checks and incident reports. Guest Experience • Deliver a friendly and welcoming environment for guests., • Support guests with queries and ensure safe use of facilities., • Deal professionally with guest feedback or concerns., • Promote a positive, family-friendly atmosphere. Splash Standards • Maintain high standards of cleanliness and presentation throughout the pool area., • Ensure equipment is safe, maintained and stored correctly., • Work closely with maintenance teams regarding any technical or facility issues. Supervisor Plus – Sports & Activities Key Focus Areas Outside of Accommodation In addition to their Accommodation responsibilities, the Supervisor Plus will support the smooth and guest‑focused operation of our Sports and Activities Proposition. The following areas outline the key expectations for this part of the role: Activity Program Delivery • Support the planning and delivery of a varied sports and activities program suitable for guests of all ages., • Lead and supervise activity sessions such as sports tournaments, family games, fitness classes, and outdoor activities., • Ensure all sessions are delivered safely, professionally, and in line with resort standards., • Encourage guest participation and create an inclusive and enjoyable environment. Team Supervision • Supervise sports and activities team members during shifts., • Allocate daily tasks and activity sessions., • Provide coaching, guidance, and on-the-job training to team members., • Support recruitment, onboarding, and performance management where required. Guest Experience • Deliver exceptional guest service and engage with guests to enhance their holiday experience., • Actively promote sports and activities sessions across the resort., • Respond to guest queries, feedback, and complaints in a professional manner., • Help create a vibrant and energetic atmosphere during activities and events Health & Safety • Ensure all activities are delivered in accordance with health and safety procedures and risk assessments., • Carry out equipment safety checks and ensure facilities are maintained to a high standard., • Manage incidents and accidents in line with resort procedures., • Ensure safeguarding procedures are followed when working with children and families. Facilities & Equipment • Maintain sports equipment and activity areas to a high standard., • Ensure equipment is stored safely and available for sessions., • Work closely with maintenance teams to report and resolve facility issues. Other Areas of Work:- Supervisor Plus – Buffets Key Focus Areas Outside of Accommodation As part of the wider resort leadership team, the Supervisor Plus will also support operational excellence within our Buffets venues. The following areas outline the core expectations and focus points: 1. Food Safety Champion • Lead by example in maintaining the highest standards of food safety and hygiene., • Ensure all team members follow correct procedures, including temperature checks, allergen management, safe food handling, and cleaning routines., • Support regular compliance audits and immediately address any issues or risks., • Promote a culture where food safety is everyone’s responsibility. 2. Creating a Warm, Welcoming Dining Experience, • Ensure guests are greeted with a friendly, attentive, and personalised welcome that reflects the Butlin’s brand., • Maintain an environment where families feel comfortable, relaxed, and well looked after., • Step in to support guest queries and resolve issues promptly with empathy and professionalism., • Role-model exceptional service standards to the team at all times. 3. Bay Replenishment & Food Quality, • Oversee the smooth, timely replenishment of all food bays to maintain steady availability of hot and cold items., • Work closely with kitchen teams to ensure portions, presentation, and temperatures meet quality expectations., • Anticipate busy periods and adjust staffing or replenishment flow to avoid delays or shortages., • Ensure the buffet always looks abundant, clean, and appealing to guests. 4. Coaching & Developing the Team, • Provide on-shift coaching to help team members build confidence and capability., • Offer feedback that is constructive, timely, and focused on both performance and behaviour., • Support training of new starters, ensuring they understand buffet standards, guest interaction expectations, and food safety practices., • Build a positive team culture where everyone feels valued, supported, and encouraged to grow. Supervisor Plus – Bars & Shops Key Focus Areas Outside of Accommodation In addition to their responsibilities within the Accommodation team, the Supervisor Plus will also support the smooth operation and commercial performance of our Bars & Shops venues. The following areas outline the core responsibilities and focus points for this part of the role: 1. Coaching & Developing the Team, • Support team members in delivering exceptional guest experience across all Bars & Shops locations., • Provide powerful coaching conversations on-shift focused on service confidence, great guest interactions, and consistent delivery of brand standards., • Develop team capability in sales behaviours, including upselling, cross-selling, and product knowledge., • Create a motivating, supportive environment where team members feel confident to engage guests and drive results. 2. Driving Sales & Spend Per Head, • Actively drive revenue by supporting the team to maximise Spend Per Head through:, • B-Serve: Encouraging efficient ordering and guest confidence using the platform., • Team behaviours: Coaching strong suggestive selling and product recommendations., • RPRPRT: Reinforcing the "Right Product, Right Place, Right Time" philosophy to ensure guests always have access to what they want, when they want it., • Celebrate sales successes and share best practice to help the team continually improve. 3. Reducing Queues & Dynamic Deployment, • Monitor guest flow and proactively move team members to where they are needed most., • Reduce queues by adjusting roles on the spot, or repositioning team during peak times., • Ensure guests experience minimal waiting and consistent, high-quality service., • Support an agile, guest‑led way of working where the team responds quickly to changing demands. 4. Good Stock Practices, • Maintain strong stock control across Bars & Shops venues, ensuring availability without overstocking., • Support accurate stock rotation, waste reduction, and compliance with stock handling procedures., • Work with venue leadership to monitor variances and reinforce good habits with the team. 5. Operating in Line with Brand Standards, • Ensure venues are opened, operated, and closed following Butlin’s brand standards and operational procedures., • Maintain a safe, clean, well-presented environment at all times., • Support the team in delivering consistent product quality, accurate transactions, and great guest interactions., • Carry out on-shift checks to ensure compliance, guest satisfaction, and operational readiness. Supervisor Plus – Restaurants & QSRs Key Focus Areas Outside of Accommodation In addition to their Accommodation responsibilities, the Supervisor Plus will support the smooth and guest‑focused operation of our Restaurants and Quick Service Restaurants (QSRs). The following areas outline the key expectations for this part of the role: 1. Championing Food Safety, • Lead by example in consistently applying food safety and hygiene standards., • Ensure all team members follow correct procedures, including allergen management, temperature checks, and appropriate cleaning cycles., • Support compliance checks throughout service, swiftly acting on any issues., • Foster a culture where food safety is understood, valued, and upheld by every team member. 2. Delivering a Warm, Welcoming Dining Experience, • Ensure every guest receives a friendly, engaging welcome that sets the tone for their meal., • Create a relaxed, family‑friendly environment where guests feel supported and well looked after., • Step in to resolve concerns quickly and confidently, maintaining a problems solving mindset., • Demonstrate exceptional service behaviours for the team to model. 3. Coaching & Developing the Team, • Provide on‑shift coaching to support effective floor management, guest interaction, and service flow., • Develop team capability in confidently engaging with guests, anticipating needs, and delivering smooth, attentive service., • Support new team members with structured introductions to service standards and guest service expectations., • Encourage a culture of continuous improvement, confidence, and positivity. 4. Driving Upselling of Starters & Desserts, • Coach the team to proactively recommend starters, desserts, and add‑ons as part of natural guest conversations., • Reinforce product knowledge so the team can confidently guide guests through the menu., • Share daily focus items or specials to help the team drive increased sales., • Celebrate individual and team successes to build motivation and momentum. 5. Increasing Wet Sales, • Drive wet sales by ensuring drinks orders are taken quickly when seating guests., • Coach the team on opening conversations with drinks suggestions to boost early revenue., • Monitor service flow and step in to support during peaks to maintain swift beverage service. 6. Effective Checkbacks, • Ensure the team carries out timely, meaningful checkbacks to confirm guest satisfaction., • Empower team members to solve issues early, ensuring guests feel well taken care of., • Use checkbacks as opportunities to reinforce upselling and add‑on sales where appropriate (e.g., additional drinks, sides, desserts) 7. Celebrating Success, • Recognise great performance on shift to build a positive, motivated team culture., • Share wins across shifts to highlight what “great” looks like and encourage consistency., • Create an environment where team members feel valued for their contributions., • Audits completed in accommodation & other departments, • Team training compliance across departments, • Health, Safety & Compliance Audits, • Guest NPS & Feedback, • Improved ENPS, • Retail Spend – responsible for making sure there is good stock processes/ upselling taking place/ coaching people trying to deliver, • Right People, Right Place, Right Time in all key areas, • Excellent leadership skills with the ability to coach and support team in delivering key objectives., • Strong attention to detail to be able to support with all audit/ observation-based activity., • Strong experience of being guest/ customer facing and dealing with a range of queries and sometimes complaints directly, • Experience of generating new opportunities through sales and promotions or new initiatives to support with key objectives., • Experience in working with multi skilled team to support other areas of the business based on guest demand., • Demonstratable experience of leading teams to success, this includes proficiency in:, • Managing performance., • Coaching team., • Delivering team training., • Setting standards and role modelling this behaviour., • Excellent ability to communicate effectively at all levels., • Able to manage multiple priorities and can adapt quickly to changing requirements. Splash • NPQL or Equivalent Qualification, • Previous experience in a swimming pool environment, • Strong knowledge of pool safety Sports & Activities Experience in working in a sports, leisure or activity environment. Did you know Billy Butlin was the first person to introduce dodgems to the UK? That's right, 'fun' is in our DNA, and we've been delighting guests for almost 90 years. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture. As The Home of Entertainment, we pull out all the stops to provide our guests with an 'Altogether More Entertaining and Fun Break', from all-action family holidays to adult-only Big Weekenders, brought to life through our three mighty values. So, if you're looking for a role where you can Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Care For Each Other, we think you'll fit right in!

The Supervisor Plus role is new to Butlin's and presents an amazing opportunity. This individual will be the main point of contact for team during their working day and the individual ensuring that standards are checked and compliance is high across the department. They are the hands on operational driver of success. Reporting to the Manager, the Supervisor Plus will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that team are in the right place at the right time to ensure we can manage fluctuating guest demand whilst keeping operational standards and guest experience high. The Supervisor Plus will cover accommodation primarily on our intake days on Monday and Friday and will work flexibly across departments where needed for the remainder of the week, focusing attentions where we need to ensure standards are high and our that our guests receive an amazing experience. The Monday and Friday requirement in accommodation is the minimum, but the Supervisor Plus may support outside of these days based on operational requirements. You will support and coach the team to ensure the deliver a great experience and are also driving any key targets such as add on sales or promotions. All Supervisor Plus Accountabilities • Be the operational hands on person, ensuring that team are working effectively on all key tasks and objectives. This will vary based on the department you are based., • Ensuring team are being coached to deliver key targets linked to the department – e.g. retail upselling, • Responsibility for CAFF audits in accommodation, • Responsibility for other departmental audits based on the area based e.g. sales targets/ perfect serve etc., • Driving add on sales and promotions where appropriate, • Ensuring all stock/ proposition is available for guests., • Monitoring consistent delivery of a quality guest experience in line with brand/venue guidelines., • Ensuring any guest feedback is captured., • Monitors NPS and takes action where possible on guest feedback., • Coach and develop the team to ensure departmental plans are met., • Be a champion of the Butlin’s Values and Leadership Behaviours., • Ensure we always have a focus on RPRPRT in the way we rota team., • Be the champion for communication in your area, ensuring that key communication is always delivered from Managers to teams and that plans are executed effectively., • Build and maintain strong relationships across the resort, other resorts, and Butlins central support teams., • Responsibility, where required, for people support of the department, including all people tasks from onboarding through the employee life cycle. Employee life cycle refers to PDP’s, performance management, required training, and any formal HR process., • Be the front facing, operational delivery responsible person – turning audits and observations into action. Role Details: Supervisor Plus – Buffets Key Focus Areas Outside of Accommodation As part of the wider resort leadership team, the Supervisor Plus will also support operational excellence within our Buffets venues. The following areas outline the core expectations and focus points: 1. Food Safety Champion, • Lead by example in maintaining the highest standards of food safety and hygiene., • Ensure all team members follow correct procedures, including temperature checks, allergen management, safe food handling, and cleaning routines., • Support regular compliance audits and immediately address any issues or risks., • Promote a culture where food safety is everyone’s responsibility. 2. Creating a Warm, Welcoming Dining Experience, • Ensure guests are greeted with a friendly, attentive, and personalised welcome that reflects the Butlin’s brand., • Maintain an environment where families feel comfortable, relaxed, and well looked after., • Step in to support guest queries and resolve issues promptly with empathy and professionalism., • Role-model exceptional service standards to the team at all times. 3. Bay Replenishment & Food Quality, • Oversee the smooth, timely replenishment of all food bays to maintain steady availability of hot and cold items., • Work closely with kitchen teams to ensure portions, presentation, and temperatures meet quality expectations., • Anticipate busy periods and adjust staffing or replenishment flow to avoid delays or shortages., • Ensure the buffet always looks abundant, clean, and appealing to guests. 4. Coaching & Developing the Team, • Provide on-shift coaching to help team members build confidence and capability., • Offer feedback that is constructive, timely, and focused on both performance and behaviour., • Support training of new starters, ensuring they understand buffet standards, guest interaction expectations, and food safety practices., • Build a positive team culture where everyone feels valued, supported, and encouraged to grow. Supervisor Plus – Bars & Shops Key Focus Areas Outside of Accommodation In addition to their responsibilities within the Accommodation team, the Supervisor Plus will also support the smooth operation and commercial performance of our Bars & Shops venues. The following areas outline the core responsibilities and focus points for this part of the role: 1. Coaching & Developing the Team, • Support team members in delivering exceptional guest experience across all Bars & Shops locations., • Provide powerful coaching conversations on-shift focused on service confidence, great guest interactions, and consistent delivery of brand standards., • Develop team capability in sales behaviours, including upselling, cross-selling, and product knowledge., • Create a motivating, supportive environment where team members feel confident to engage guests and drive results. 2. Driving Sales & Spend Per Head, • Actively drive revenue by supporting the team to maximise Spend Per Head through:, • B-Serve: Encouraging efficient ordering and guest confidence using the platform., • Team behaviours: Coaching strong suggestive selling and product recommendations., • RPRPRT: Reinforcing the "Right Product, Right Place, Right Time" philosophy to ensure guests always have access to what they want, when they want it., • Celebrate sales successes and share best practice to help the team continually improve. 3. Reducing Queues & Dynamic Deployment, • Monitor guest flow and proactively move team members to where they are needed most., • Reduce queues by adjusting roles on the spot, or repositioning team during peak times., • Ensure guests experience minimal waiting and consistent, high-quality service., • Support an agile, guest‑led way of working where the team responds quickly to changing demands. 4. Good Stock Practices, • Maintain strong stock control across Bars & Shops venues, ensuring availability without overstocking., • Support accurate stock rotation, waste reduction, and compliance with stock handling procedures., • Work with venue leadership to monitor variances and reinforce good habits with the team. 5. Operating in Line with Brand Standards, • Ensure venues are opened, operated, and closed following Butlin’s brand standards and operational procedures., • Maintain a safe, clean, well-presented environment at all times., • Support the team in delivering consistent product quality, accurate transactions, and great guest interactions., • Carry out on-shift checks to ensure compliance, guest satisfaction, and operational readiness. Supervisor Plus – Restaurants & QSRs Key Focus Areas Outside of Accommodation In addition to their Accommodation responsibilities, the Supervisor Plus will support the smooth and guest‑focused operation of our Restaurants and Quick Service Restaurants (QSRs). The following areas outline the key expectations for this part of the role: 1. Championing Food Safety, • Lead by example in consistently applying food safety and hygiene standards., • Ensure all team members follow correct procedures, including allergen management, temperature checks, and appropriate cleaning cycles., • Support compliance checks throughout service, swiftly acting on any issues., • Foster a culture where food safety is understood, valued, and upheld by every team member. 2. Delivering a Warm, Welcoming Dining Experience, • Ensure every guest receives a friendly, engaging welcome that sets the tone for their meal., • Create a relaxed, family‑friendly environment where guests feel supported and well looked after., • Step in to resolve concerns quickly and confidently, maintaining a problems solving mindset., • Demonstrate exceptional service behaviours for the team to model. 3. Coaching & Developing the Team, • Provide on‑shift coaching to support effective floor management, guest interaction, and service flow., • Develop team capability in confidently engaging with guests, anticipating needs, and delivering smooth, attentive service., • Support new team members with structured introductions to service standards and guest service expectations., • Encourage a culture of continuous improvement, confidence, and positivity. 4. Driving Upselling of Starters & Desserts, • Coach the team to proactively recommend starters, desserts, and add‑ons as part of natural guest conversations., • Reinforce product knowledge so the team can confidently guide guests through the menu., • Share daily focus items or specials to help the team drive increased sales., • Celebrate individual and team successes to build motivation and momentum. 5. Increasing Wet Sales, • Drive wet sales by ensuring drinks orders are taken quickly when seating guests., • Coach the team on opening conversations with drinks suggestions to boost early revenue., • Monitor service flow and step in to support during peaks to maintain swift beverage service. 6. Effective Checkbacks, • Ensure the team carries out timely, meaningful checkbacks to confirm guest satisfaction., • Empower team members to solve issues early, ensuring guests feel well taken care of., • Use checkbacks as opportunities to reinforce upselling and add‑on sales where appropriate (e.g., additional drinks, sides, desserts) 7. Celebrating Success, • Recognise great performance on shift to build a positive, motivated team culture., • Share wins across shifts to highlight what “great” looks like and encourage consistency., • Create an environment where team members feel valued for their contributions. Supervisor Plus – Splash Key Focus Areas Outside of Accommodation In addition to their Accommodation responsibilities, the Supervisor Plus will support the smooth and guest‑focused operation of our Splash pool. The following areas outline the key expectations for this part of the role: Pool Operations • Supervise the day-to-day operation of the swimming pool and associated leisure facilities., • Ensure the pool area operates in line with health, safety and safeguarding procedures., • Conduct regular poolside supervision and ensure lifeguarding coverage at all times., • Support the delivery of pool activities, sessions and guest experiences. Team Leadership • Supervise and support lifeguards and pool team members during shifts., • Provide guidance, coaching and on-the-job training., • Allocate daily duties and ensure adequate staffing levels., • Support recruitment, onboarding and performance management where required. Health & Safety • Ensure compliance with relevant safety legislation and industry standards (e.g., pool safety operating procedures)., • Carry out routine safety checks of the pool, plant room and surrounding areas., • Respond to emergencies and incidents in line with emergency action plans., • Maintain accurate records including pool tests, safety checks and incident reports. Guest Experience • Deliver a friendly and welcoming environment for guests., • Support guests with queries and ensure safe use of facilities., • Deal professionally with guest feedback or concerns., • Promote a positive, family-friendly atmosphere. Splash Standards • Maintain high standards of cleanliness and presentation throughout the pool area., • Ensure equipment is safe, maintained and stored correctly., • Work closely with maintenance teams regarding any technical or facility issues. Supervisor Plus – Sports & Activities Key Focus Areas Outside of Accommodation In addition to their Accommodation responsibilities, the Supervisor Plus will support the smooth and guest‑focused operation of our Sports and Activities Proposition. The following areas outline the key expectations for this part of the role: Activity Programme Delivery • Support the planning and delivery of a varied sports and activities programme suitable for guests of all ages., • Lead and supervise activity sessions such as sports tournaments, family games, fitness classes, and outdoor activities., • Ensure all sessions are delivered safely, professionally, and in line with resort standards., • Encourage guest participation and create an inclusive and enjoyable environment. Team Supervision • Supervise sports and activities team members during shifts., • Allocate daily tasks and activity sessions., • Provide coaching, guidance, and on-the-job training to team members., • Support recruitment, onboarding, and performance management where required. Guest Experience • Deliver exceptional guest service and engage with guests to enhance their holiday experience., • Actively promote sports and activities sessions across the resort., • Respond to guest queries, feedback, and complaints in a professional manner., • Help create a vibrant and energetic atmosphere during activities and events Health & Safety • Ensure all activities are delivered in accordance with health and safety procedures and risk assessments., • Carry out equipment safety checks and ensure facilities are maintained to a high standard., • Manage incidents and accidents in line with resort procedures., • Ensure safeguarding procedures are followed when working with children and families. Facilities & Equipment • Maintain sports equipment and activity areas to a high standard., • Ensure equipment is stored safely and available for sessions., • Work closely with maintenance teams to report and resolve facility issues., • Audits completed in accommodation & other departments, • Team training compliance across departments, • Health, Safety & Compliance Audits, • Guest NPS & Feedback, • Improved ENPS, • Retail Spend – responsible for making sure there is good stock processes/ upselling taking place/ coaching people trying to deliver, • Right People, Right Place, Right Time in all key areas, • Excellent leadership skills with the ability to coach and support team in delivering key objectives., • Strong attention to detail to be able to support with all audit/ observation-based activity., • Strong experience of being guest/ customer facing and dealing with a range of queries and sometimes complaints directly, • Experience of generating new opportunities through sales and promotions or new initiatives to support with key objectives., • Experience in working with multi skilled team to support other areas of the business based on guest demand., • Demonstratable experience of leading teams to success, this includes proficiency in:, • Managing performance., • Coaching team., • Delivering team training., • Setting standards and role modelling this behaviour., • Excellent ability to communicate effectively at all levels., • Able to manage multiple priorities and can adapt quickly to changing requirements. Splash • NPQL or Equivalent Qualification, • Previous experience in a swimming pool environment, • Strong knowledge of pool safety Sports & Activities Experience in working in a sports, leisure or activity environment. Did you know Billy Butlin was the first person to introduce dodgems to the UK? That's right, 'fun' is in our DNA, and we've been delighting guests for almost 90 years. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture. As The Home of Entertainment, we pull out all the stops to provide our guests with an 'Altogether More Entertaining and Fun Break', from all-action family holidays to adult-only Big Weekenders, brought to life through our three mighty values. So, if you're looking for a role where you can Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Care For Each Other, we think you'll fit right in!

To support the day-to-day management of a high-volume resort food court, ensuring safe, efficient and high-quality service across multiple outlets. The Food Court Assistant Manager helps lead teams, maintain standards, control costs and deliver a positive guest dining experience in line with brand and operational expectations • Guest satisfaction scores, • Service speed and efficiency, • Food safety audit results, • Labour cost vs budget, • Team retention and engagement, • Stock and waste control, • Cleanliness and presentation standards Operational Management • Support daily operation of the food court and all outlets within it., • Ensure service areas are fully prepared and staffed for trading periods., • Monitor service flow and step in to resolve operational issues., • Maintain high standards of cleanliness, presentation and food safety., • Support peak service periods and high guest volumes., • Assist with queue management and guest flow to enhance experience., • Coordinate with kitchen and outlet teams to ensure smooth service. Team Leadership, • Supervise and support supervisors and team members on shift., • Lead shift briefings and ensure clear communication., • Support rota planning aligned to demand and budget., • Coach team members to deliver excellent service and efficiency., • Support recruitment, onboarding and training., • Address day-to-day people issues and escalate where appropriate., • Promote a positive, inclusive and safety-first culture., • Conduct 4/8/12 probation reviews/coffee chats with direct reports and liaise with other assistant managers to compose a fully rounded review of any supervisor Guest Experience, • Ensure a welcoming and efficient service for all guests., • Handle guest queries and complaints professionally., • Support improvements based on guest feedback., • Maintain accessible and family-friendly service standards., • Be visible and proactive on the floor during service. Financial & Stock Control, • Support labour cost control and efficient staffing., • Assist with stock ordering, control and rotation., • Monitor waste and support cost-saving initiatives., • Ensure accurate cash handling and compliance., • Support delivery of promotions and upselling opportunities. Health, Safety & Compliance, • Ensure compliance with food safety and hygiene standards., • Support allergen and dietary requirement processes., • Ensure safe systems of work are followed., • Support audits and inspections., • Maintain accurate records and checks., • Ensure all team members hold required training and certifications. Collaboration, • Work closely with other F&B venues, kitchens and operations teams., • Support resort-wide events and peak periods., • Liaise with cleaning, maintenance and supply teams., • Deputise for the Food Court Manager when required. Essential • Experience in a high-volume food service environment, • Supervisory or team leadership experience, • Strong organisational and communication skills, • Understanding of food safety and hygiene standards, • Ability to work in a fast-paced environment, • Good problem-solving skills, • Flexible to work shifts including evenings, weekends Christmas day and other public holidays Desirable, • Experience in holiday parks or resorts, • Food safety qualification (Level 2/3), • Personal licence (where applicable), • Experience managing rotas and staffing levels, • Cash handling and stock control experience Did you know Billy Butlin was the first person to introduce dodgems to the UK? That's right, 'fun' is in our DNA, and we've been delighting guests for almost 90 years. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture. As The Home of Entertainment, we pull out all the stops to provide our guests with an 'Altogether More Entertaining and Fun Break', from all-action family holidays to adult-only Big Weekenders, brought to life through our three mighty values. So, if you're looking for a role where you can Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Care For Each Other, we think you'll fit right in!

The Restaurant and QSR Assistant Manager will support with team leadership, financial performance, compliance and delivery of excellent guest service in line with brand standards. You will: • Lead the team on the floor to deliver fast, friendly, safe service and consistent product quality., • Implement operational and commercial plans to support venue performance., • Support stock controls, cellar routines, product care and compliance standards., • Use available insight (NPS, SPH, guest flow, team performance) to guide real time decisions that maintain great performance., • Demonstrate strong on floor leadership, modelling behaviours and coaching the team in the moment., • Guest satisfaction/NPS, • Revenue and spend per head, • Labour cost vs budget, • Food safety audit scores, • Speed of service, • Team engagement and retention, • Stock/waste control, • Experience managing or supervising a restaurant or high-volume F&B venue, • Strong team leadership and people management skills, • Experience managing rotas, labour and budgets, • Strong understanding of food safety and compliance, • Excellent guest service skills, • Ability to work in a fast-paced environment, • Strong organisational and communication skills Desirable, • Experience in holiday parks, resorts or high-volume venues, • Personal licence holder, • Food safety qualification (Level 3 or above), • First aid training, • Experience managing multi-outlet operations Did you know Billy Butlin was the first person to introduce dodgems to the UK? That's right, 'fun' is in our DNA, and we've been delighting guests for almost 90 years. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture. As The Home of Entertainment, we pull out all the stops to provide our guests with an 'Altogether More Entertaining and Fun Break', from all-action family holidays to adult-only Big Weekenders, brought to life through our three mighty values. So, if you're looking for a role where you can Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Care For Each Other, we think you'll fit right in!

The Assistant Manager supports in the leadership and management of the day-to-day operation of a resort restaurant or QSR environment, ensuring a safe, efficient and high-quality food and beverage experience for guests. The Restaurant and QSR Assistant Manager will support with team leadership, financial performance, compliance and delivery of excellent guest service in line with brand standards. You will: • Lead the team on the floor to deliver fast, friendly, safe service and consistent product quality., • Implement operational and commercial plans provided by the Manager to support venue performance., • Support stock controls, cellar routines, product care and compliance standards., • Use available insight (NPS, SPH, guest flow, team performance) to guide real time decisions that maintain great performance., • Demonstrate strong on floor leadership, modelling behaviours and coaching the team in the moment., • Guest satisfaction/NPS, • Revenue and spend per head, • Labour cost vs budget, • Food safety audit scores, • Speed of service, • Team engagement and retention, • Stock/waste control, • Experience managing or supervising a restaurant or high-volume F&B venue, • Strong team leadership and people management skills, • Experience managing rotas, labour and budgets, • Strong understanding of food safety and compliance, • Excellent guest service skills, • Ability to work in a fast-paced environment, • Strong organisational and communication skills Desirable, • Experience in holiday parks, resorts or high-volume venues, • Personal licence holder, • Food safety qualification (Level 3 or above), • First aid training, • Experience managing multi-outlet operations Did you know Billy Butlin was the first person to introduce dodgems to the UK? That's right, 'fun' is in our DNA, and we've been delighting guests for almost 90 years. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture. As The Home of Entertainment, we pull out all the stops to provide our guests with an 'Altogether More Entertaining and Fun Break', from all-action family holidays to adult-only Big Weekenders, brought to life through our three mighty values. So, if you're looking for a role where you can Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Care For Each Other, we think you'll fit right in!

To support the day-to-day management of a high-volume resort food court in the hotel dining section, ensuring safe, efficient and high-quality service across multiple outlets. The Hotel Dining Assistant Manager helps lead teams, maintain standards, control costs and deliver a positive guest dining experience in line with brand and operational expectations • Guest satisfaction scores, • Service speed and efficiency, • Food safety audit results, • Labour cost vs budget, • Team retention and engagement, • Stock and waste control, • Cleanliness and presentation standards Operational Management • Support daily operation of the hotel dining and all outlets within it., • Ensure service areas are fully prepared and staffed for trading periods., • Monitor service flow and step in to resolve operational issues., • Maintain high standards of cleanliness, presentation and food safety., • Support peak service periods and high guest volumes., • Assist with queue management and guest flow to enhance experience., • Coordinate with kitchen and outlet teams to ensure smooth service. Team Leadership, • Supervise and support supervisors and team members on shift., • Lead shift briefings and ensure clear communication., • Support rota planning aligned to demand and budget., • Coach team members to deliver excellent service and efficiency., • Support recruitment, onboarding and training., • Address day-to-day people issues and escalate where appropriate., • Promote a positive, inclusive and safety-first culture. Guest Experience, • Ensure a welcoming and efficient service for all guests., • Handle guest queries and complaints professionally., • Support improvements based on guest feedback., • Maintain accessible and family-friendly service standards., • Be visible and proactive on the floor during service. Financial & Stock Control, • Support labour cost control and efficient staffing., • Assist with stock ordering, control and rotation., • Monitor waste and support cost-saving initiatives., • Ensure accurate cash handling and compliance., • Support delivery of promotions and upselling opportunities. Health, Safety & Compliance, • Ensure compliance with food safety and hygiene standards., • Support allergen and dietary requirement processes., • Ensure safe systems of work are followed., • Support audits and inspections., • Maintain accurate records and checks., • Ensure all team members hold required training and certifications. Collaboration, • Work closely with other F&B venues, kitchens and operations teams., • Support resort-wide events and peak periods., • Liaise with cleaning, maintenance and supply teams., • Deputise for the Food Court Manager when required. Essential • Experience in a high-volume food service environment, • Supervisory or team leadership experience, • Strong organisational and communication skills, • Understanding of food safety and hygiene standards, • Ability to work in a fast-paced environment, • Good problem-solving skills, • Flexible to work shifts including evenings and weekends Desirable, • Experience in holiday parks or resorts, • Food safety qualification (Level 2/3), • Personal licence (where applicable), • Experience managing rotas and staffing levels, • Cash handling and stock control experience Did you know Billy Butlin was the first person to introduce dodgems to the UK? That's right, 'fun' is in our DNA, and we've been delighting guests for almost 90 years. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture. As The Home of Entertainment, we pull out all the stops to provide our guests with an 'Altogether More Entertaining and Fun Break', from all-action family holidays to adult-only Big Weekenders, brought to life through our three mighty values. So, if you're looking for a role where you can Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Care For Each Other, we think you'll fit right in!

Description\n \n\n To support the day-to-day management of a high-volume resort food court, ensuring safe, efficient and high-quality service across multiple outlets.\n\n\n The Food Court Assistant Manager helps lead teams, maintain standards, control costs and deliver a positive guest dining experience in line with brand and operational expectations\n\n \nKey Responsibilities\n \n\n • Guest satisfaction scores\n, • Service speed an...\n\n\n \n\n \n \n \n \n \n\n \n \n\n \n ZIPC1_UKTJ

Description\n \n\n To support the day-to-day management of a high-volume resort food court, ensuring safe, efficient and high-quality service across multiple outlets.\n\n\n The Premium Dining Manager leads the teams, maintain standards, control costs and deliver a positive guest dining experience in line with brand and operational expectations\n\n \nKey Responsibilities\n \n\n • Guest satisfaction scores\n, • Service speed and effic...\n\n\n \n\n \n \n \n \n \n\n \n \n\n \n ZIPC1_UKTJ

DescriptionThe Supervisor Plus role is new to Butlin's and presents an amazing opportunity. This individual will be the main point of contact for team during their working day and the individual ensuring that standards are checked and compliance is high across the department. They are the hands on operational driver of success. Reporting to the Manager, the Supervisor Plus will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that team are in the right place at the right time to ensure we can manage fluctuating guest demand whilst keeping operational standards and guest experience high. The Supervisor Plus will cover accommodation primarily on our intake days on Monday and Friday and will work flexibly across departments where needed for the remainder of the week, focusing attentions where we need to ensure standards are high and our that our guests receive an amazing experience. The Monday and Friday requirement in accommodation is the minimum, but the Supervisor Plus may support outside of these days based on operational requirements. You will support and coach the team to ensure the deliver a great experience and are also driving any key targets such as add on sales or promotions.All Supervisor Plus Accountabilities Be the operational hands on person, ensuring that team are working effectively on all key tasks and objectives. This will vary based on the department you are based.Ensuring team are being coached to deliver key targets linked to the department e.g. retail upsellingResponsibility for CAFF audits in accommodationResponsibility for other departmental audits based on the area based e.g. sales targets/ perfect serve etc.Driving add on sales and promotions where appropriateEnsuring all stock/ proposition is available for guests.Monitoring consistent delivery of a quality guest experience in line with brand/venue guidelines.Ensuring any guest feedback is captured.Monitors NPS and takes action where possible on guest feedback.Coach and develop the team to ensure departmental plans are met.Be a champion of the Butlins Values and Leadership Behaviours.Ensure we always have a focus on RPRPRT in the way we rota team.Be the champion for communication in your area, ensuring that key communication is always delivered from Managers to teams and that plans are executed effectively.Build and maintain strong relationships across the resort, other resorts, and Butlins central support teams.Responsibility, where required, for people support of the department, including all people tasks from onboarding through the employee life cycle. Employee life cycle refers to PDPs, performance management, required training, and any formal HR process.Be the front facing, operational delivery responsible person turning audits and observations into action.Supervisor Plus SplashKey Focus Areas Outside of AccommodationIn addition to their Accommodation responsibilities, the Supervisor Plus will support the smooth and guest-focused operation of our Splash pool. The following areas outline the key expectations for this part of the role:Pool OperationsSupervise the day-to-day operation of the swimming pool and associated leisure facilities.Ensure the pool area operates in line with health, safety and safeguarding procedures.Conduct regular poolside supervision and ensure lifeguarding coverage at all times.Support the delivery of pool activities, sessions and guest experiences.Team LeadershipSupervise and support lifeguards and pool team members during shifts.Provide guidance, coaching and on-the-job training.Allocate daily duties and ensure adequate staffing levels.Support recruitment, onboarding and performance management where required.Health & SafetyEnsure compliance with relevant safety legislation and industry standards (e.g., pool safety operating procedures).Carry out routine safety checks of the pool, plant room and surrounding areas.Respond to emergencies and incidents in line with emergency action plans.Maintain accurate records including pool tests, safety checks and incident reports.Guest ExperienceDeliver a friendly and welcoming environment for guests.Support guests with queries and ensure safe use of facilities.Deal professionally with guest feedback or concerns.Promote a positive, family-friendly atmosphere.Splash StandardsMaintain high standards of cleanliness and presentation throughout the pool area.Ensure equipment is safe, maintained and stored correctly.Work closely with maintenance teams regarding any technical or facility issues.Supervisor Plus Sports & ActivitiesKey Focus Areas Outside of AccommodationIn addition to their Accommodation responsibilities, the Supervisor Plus will support the smooth and guest-focused operation of our Sports and Activities Proposition. The following areas outline the key expectations for this part of the role:Activity Program DeliverySupport the planning and delivery of a varied sports and activities program suitable for guests of all ages.Lead and supervise activity sessions such as sports tournaments, family games, fitness classes, and outdoor activities.Ensure all sessions are delivered safely, professionally, and in line with resort standards.Encourage guest participation and create an inclusive and enjoyable environment.Team SupervisionSupervise sports and activities team members during shifts.Allocate daily tasks and activity sessions.Provide coaching, guidance, and on-the-job training to team members.Support recruitment, onboarding, and performance management where required.Guest ExperienceDeliver exceptional guest service and engage with guests to enhance their holiday experience.Actively promote sports and activities sessions across the resort.Respond to guest queries, feedback, and complaints in a professional manner.Help create a vibrant and energetic atmosphere during activities and eventsHealth & SafetyEnsure all activities are delivered in accordance with health and safety procedures and risk assessments.Carry out equipment safety checks and ensure facilities are maintained to a high standard.Manage incidents and accidents in line with resort procedures.Ensure safeguarding procedures are followed when working with children and families.Facilities & EquipmentMaintain sports equipment and activity areas to a high standard.Ensure equipment is stored safely and available for sessions.Work closely with maintenance teams to report and resolve facility issues.Other Areas of Work:-Supervisor Plus Buffets Key Focus Areas Outside of Accommodation As part of the wider resort leadership team, the Supervisor Plus will also support operational excellence within our Buffets venues. The following areas outline the core expectations and focus points: 1. Food Safety Champion Lead by example in maintaining the highest standards of food safety and hygiene.Ensure all team members follow correct procedures, including temperature checks, allergen management, safe food handling, and cleaning routines.Support regular compliance audits and immediately address any issues or risks.Promote a culture where food safety is everyones responsibility.2. Creating a Warm, Welcoming Dining Experience Ensure guests are greeted with a friendly, attentive, and personalised welcome that reflects the Butlins brand.Maintain an environment where families feel comfortable, relaxed, and well looked after.Step in to support guest queries and resolve issues promptly with empathy and professionalism.Role-model exceptional service standards to the team at all times.3. Bay Replenishment & Food Quality Oversee the smooth, timely replenishment of all food bays to maintain steady availability of hot and cold items.Work closely with kitchen teams to ensure portions, presentation, and temperatures meet quality expectations.Anticipate busy periods and adjust staffing or replenishment flow to avoid delays or shortages.Ensure the buffet always looks abundant, clean, and appealing to guests.4. Coaching & Developing the Team Provide on-shift coaching to help team members build confidence and capability.Offer feedback that is constructive, timely, and focused on both performance and behaviour.Support training of new starters, ensuring they understand buffet standards, guest interaction expectations, and food safety practices.Build a positive team culture where everyone feels valued, supported, and encouraged to grow.Supervisor Plus Bars & Shops Key Focus Areas Outside of Accommodation In addition to their responsibilities within the Accommodation team, the Supervisor Plus will also support the smooth operation and commercial performance of our Bars & Shops venues. The following areas outline the core responsibilities and focus points for this part of the role: 1. Coaching & Developing the Team Support team members in delivering exceptional guest experience across all Bars & Shops locations.Provide powerful coaching conversations on-shift focused on service confidence, great guest interactions, and consistent delivery of brand standards.Develop team capability in sales behaviours, including upselling, cross-selling, and product knowledge.Create a motivating, supportive environment where team members feel confident to engage guests and drive results.2. Driving Sales & Spend Per Head Actively drive revenue by supporting the team to maximise Spend Per Head through:B-Serve: Encouraging efficient ordering and guest confidence using the platform.Team behaviours: Coaching strong suggestive selling and product recommendations.RPRPRT: Reinforcing the "Right Product, Right Place, Right Time" philosophy to ensure guests always have access to what they want, when they want it.Celebrate sales successes and share best practice to help the team continually improve.3. Reducing Queues & Dynamic Deployment Monitor guest flow and proactively move team members to where they are needed most.Reduce queues by adjusting roles on the spot, or repositioning team during peak times.Ensure guests experience minimal waiting and consistent, high-quality service.Support an agile, guest-led way of working where the team responds quickly to changing demands.4. Good Stock Practices Maintain strong stock control across Bars & Shops venues, ensuring availability without overstocking.Support accurate stock rotation, waste reduction, and compliance with stock handling procedures.Work with venue leadership to monitor variances and reinforce good habits with the team.5. Operating in Line with Brand Standards Ensure venues are opened, operated, and closed following Butlins brand standards and operational procedures.Maintain a safe, clean, well-presented environment at all times.Support the team in delivering consistent product quality, accurate transactions, and great guest interactions.Carry out on-shift checks to ensure compliance, guest satisfaction, and operational readiness.Supervisor Plus Restaurants & QSRs Key Focus Areas Outside of Accommodation In addition to their Accommodation responsibilities, the Supervisor Plus will support the smooth and guest-focused operation of our Restaurants and Quick Service Restaurants (QSRs). The following areas outline the key expectations for this part of the role: 1. Championing Food Safety Lead by example in consistently applying food safety and hygiene standards.Ensure all team members follow correct procedures, including allergen management, temperature checks, and appropriate cleaning cycles.Support compliance checks throughout service, swiftly acting on any issues.Foster a culture where food safety is understood, valued, and upheld by every team member.2. Delivering a Warm, Welcoming Dining Experience Ensure every guest receives a friendly, engaging welcome that sets the tone for their meal.Create a relaxed, family-friendly environment where guests feel supported and well looked after.Step in to resolve concerns quickly and confidently, maintaining a problems solving mindset.Demonstrate exceptional service behaviours for the team to model.3. Coaching & Developing the Team Provide on-shift coaching to support effective floor management, guest interaction, and service flow.Develop team capability in confidently engaging with guests, anticipating needs, and delivering smooth, attentive service.Support new team members with structured introductions to service standards and guest service expectations.Encourage a culture of continuous improvement, confidence, and positivity.4. Driving Upselling of Starters & Desserts Coach the team to proactively recommend starters, desserts, and add-ons as part of natural guest conversations.Reinforce product knowledge so the team can confidently guide guests through the menu.Share daily focus items or specials to help the team drive increased sales.Celebrate individual and team successes to build motivation and momentum.5. Increasing Wet Sales Drive wet sales by ensuring drinks orders are taken quickly when seating guests.Coach the team on opening conversations with drinks suggestions to boost early revenue.Monitor service flow and step in to support during peaks to maintain swift beverage service.6. Effective Checkbacks Ensure the team carries out timely, meaningful checkbacks to confirm guest satisfaction.Empower team members to solve issues early, ensuring guests feel well taken care of.Use checkbacks as opportunities to reinforce upselling and add-on sales where appropriate (e.g., additional drinks, sides, desserts)7. Celebrating Success Recognise great performance on shift to build a positive, motivated team culture.Share wins across shifts to highlight what great looks like and encourage consistency.Create an environment where team members feel valued for their contributions.Key ResponsibilitiesAudits completed in accommodation & other departmentsTeam training compliance across departmentsHealth, Safety & Compliance AuditsGuest NPS & FeedbackImproved ENPSRetail Spend responsible for making sure there is good stock processes/ upselling taking place/ coaching people trying to deliverRight People, Right Place, Right Time in all key areasAbout YouExcellent leadership skills with the ability to coach and support team in delivering key objectives.Strong attention to detail to be able to support with all audit/ observation-based activity.Strong experience of being guest/ customer facing and dealing with a range of queries and sometimes complaints directlyExperience of generating new opportunities through sales and promotions or new initiatives to support with key objectives.Experience in working with multi skilled team to support other areas of the business based on guest demand.Demonstratable experience of leading teams to success, this includes proficiency in:Managing performance.Coaching team.Delivering team training.Setting standards and role modelling this behaviour.Excellent ability to communicate effectively at all levels.Able to manage

Description\n \n\n The Restaurant and QSR Assistant Manager will support with team leadership, financial performance, compliance and delivery of excellent guest service in line with brand standards.\n \n \n\n\n You will:\n\n\n \n Lead the team on the floor to deliver fast, friendly, safe service and consistent product quality.\n \n Implement operational and commercial plans to support venue performance.\n \n Support stock controls, cel...\n \n \n\n \n \n\n \n \n\n\n \n\n \n \n\n \n\n \n\n \n \n\n \n ZIPC1_UKTJ

Description\n \n\n The Assistant Manager supports in the leadership and management of the day-to-day operation of a resort restaurant or QSR environment, ensuring a safe, efficient and high-quality food and beverage experience for guests. The Restaurant and QSR Assistant Manager will support with team leadership, financial performance, compliance and delivery of excellent guest service in line with brand ...\n \n \n\n\n \n \n \n \n \n\n \n \n\n \n \n\n\n \n\n \n \n\n \n \n\n\n \n\n \n\n \n \n\n \n ZIPC1_UKTJ

To support the day-to-day management of a high-volume resort food court, ensuring safe, efficient and high-quality service across multiple outlets. The Premium Dining Manager leads the teams, maintain standards, control costs and deliver a positive guest dining experience in line with brand and operational expectations • Guest satisfaction scores, • Service speed and efficiency, • Food safety audit results, • Labour cost vs budget, • Team retention and engagement, • Stock and waste control, • Cleanliness and presentation standards Operational Management • Support daily operation of the food court and all outlets within it., • Ensure service areas are fully prepared and staffed for trading periods., • Monitor service flow and step in to resolve operational issues., • Maintain high standards of cleanliness, presentation and food safety., • Support peak service periods and high guest volumes., • Assist with queue management and guest flow to enhance experience., • Coordinate with kitchen and outlet teams to ensure smooth service. Team Leadership, • Supervise and support supervisors and team members on shift., • Lead shift briefings and ensure clear communication., • Support rota planning aligned to demand and budget., • Coach team members to deliver excellent service and efficiency., • Support recruitment, onboarding and training., • Address day-to-day people issues and escalate where appropriate., • Promote a positive, inclusive and safety-first culture., • Conduct 4/8/12 probation reviews/coffee chats with direct reports and liaise with other assistant managers to compose a fully rounded review of any supervisor Guest Experience, • Ensure a welcoming and efficient service for all guests., • Handle guest queries and complaints professionally., • Support improvements based on guest feedback., • Maintain accessible and family-friendly service standards., • Be visible and proactive on the floor during service. Financial & Stock Control, • Support labour cost control and efficient staffing., • Assist with stock ordering, control and rotation., • Monitor waste and support cost-saving initiatives., • Ensure accurate cash handling and compliance., • Support delivery of promotions and upselling opportunities. Health, Safety & Compliance, • Ensure compliance with food safety and hygiene standards., • Support allergen and dietary requirement processes., • Ensure safe systems of work are followed., • Support audits and inspections., • Maintain accurate records and checks., • Ensure all team members hold required training and certifications. Collaboration, • Work closely with other F&B venues, kitchens and operations teams., • Support resort-wide events and peak periods., • Liaise with cleaning, maintenance and supply teams., • Deputise for the Buffet Manager when required. Essential • Experience in a high-volume food service environment, • Supervisory or team leadership experience, • Strong organisational and communication skills, • Understanding of food safety and hygiene standards, • Ability to work in a fast-paced environment, • Good problem-solving skills, • Flexible to work shifts including evenings, weekends Christmas day and other public holidays Desirable, • Experience in holiday parks or resorts, • Food safety qualification (Level 2/3), • Personal licence (where applicable), • Experience managing rotas and staffing levels, • Cash handling and stock control experience Did you know Billy Butlin was the first person to introduce dodgems to the UK? That's right, 'fun' is in our DNA, and we've been delighting guests for almost 90 years. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture. As The Home of Entertainment, we pull out all the stops to provide our guests with an 'Altogether More Entertaining and Fun Break', from all-action family holidays to adult-only Big Weekenders, brought to life through our three mighty values. So, if you're looking for a role where you can Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Care For Each Other, we think you'll fit right in!

Description A brand-new role. A brand-new challenge. This is a genuinely new position at Butlin's and a rare chance to shape it from day one. As Supervisor Plus, you'll be the go-to person for your team, the driving force behind great standards, and the difference between a good guest day and an unforgettable one. You'll be hands-on, visible, and trusted to make things happen coaching your team in the moment, solving problems on the spot, and making sure every guest gets the Butlin's experience they came for. Reporting to: Manager Core base: Accommodation (Mondays and Fridays, our busiest changeover days) Plus: Flexible time across departments the rest of the week, wherever the action needs you most What you'll be doing Leading from the front keeping your team focused, motivated, and in the right place at the right time Coaching the team to hit key targets, from add-on sales to guest experience scores Owning CAFF audits in accommodation, and relevant audits in whichever department you're supporting Making sure guests always find what they need, when they need it Keeping an eye on NPS and guest feedback, and turning it into real action Championing the Butlin's Values and Leadership Behaviours every day Being the voice that connects Manager plans to team delivery clearly, consistently, brilliantly Building strong relationships across your resort, other resorts, and central support teams Supporting your people through their whole journey with us onboarding, development, PDPs, and more Turning every audit and observation into practical, visible improvement This is a role for someone who loves being where the action is solving problems before they become issues, and bringing out the best in the people around them. Choose your specialism Alongside your Accommodation focus, you'll bring your energy to one of these exciting areas: ??? Supervisor Plus Buffets Be the face of a warm, welcoming dining experience. You'll champion food safety, keep the bays looking abundant and appealing, work closely with the kitchen on quality and timing, and coach your team to deliver five-star hospitality on every shift. ?? Supervisor Plus Bars & Shops Bring the energy to our bars and retail spaces. You'll coach the team on sales and service, keep queues moving with sharp, dynamic deployment, nail stock control, and help every venue run exactly to brand standard while having fun doing it. ?? Supervisor Plus Restaurants & QSRs Set the tone for a brilliant dining experience from the moment guests sit down. You'll drive upselling on starters, desserts, and drinks, coach confident, natural guest conversations, and make sure every checkback leaves guests feeling looked after. ?? Supervisor Plus Splash Take the lead in one of our most safety-critical, high-energy environments. You'll bring poolside expertise and a genuine passion for the water, keeping standards high and guests safe while your team delivers a brilliant splash experience. ? Supervisor Plus Sports & Activities Bring your love of sport and activity to a team that gets guests moving, playing, and having fun. You'll lead from pitch-side, court-side, or wherever the action is, coaching your team to deliver energetic, memorable experiences every day. KPIs Audits completed in accommodation & other departments Team training compliance across departments Health, Safety & Compliance Audits Guest NPS & Feedback Improved ENPS Retail Spend responsible for making sure there is good stock processes/ upselling taking place/ coaching people trying to deliver Right People, Right Place, Right Time in all key areas About You You're a natural leader who's just as comfortable coaching a team through a busy shift as you are chatting confidently with a guest. You lead by example, you notice the details others miss, and you know how to turn feedback good or bad into real improvement. You'll bring: Leadership that gets results you know how to coach, support, and get the best out of a team, with demonstrable experience in managing performance, coaching, delivering training, and setting the standard through your own behaviour A sharp eye for detail confident supporting audits and observation-based checks, and turning what you find into action Genuine guest-facing experience comfortable handling a wide range of guest queries, and confident stepping in when a complaint needs a calm, professional resolution A commercial mindset a track record of driving sales through promotions, upselling, or new initiatives that support the wider team's objectives Flexibility and range experience working across a multi-skilled team, moving to where guest demand needs you most Brilliant communication able to connect with people at every level, from your team to senior managers to guests Adaptability under pressure comfortable juggling multiple priorities and quick to adjust when things change If you're going for Splash , you'll also bring: An NPLQ (National Pool Qualification for Lifeguards) or equivalent qualification Previous experience working in a swimming pool environment Strong knowledge of pool safety If you're going for Sports & Activities , you'll also bring: Experience working in a sports, leisure, or activity environment Why this role? A brand-new opportunity help define what great looks like in this role Variety, every week no two days the same, across accommodation and your chosen specialism Real influence your coaching and decisions directly shape the guest experience Room to grow develop your leadership skills across multiple departments and disciplines About Butlin's Did you know Billy Butlin was the first person to introduce dodgems to the UK? That's right, 'fun' is in our DNA, and we've been delighting guests for almost 90 years. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture. As The Home of Entertainment, we pull out all the stops to provide our guests with an 'Altogether More Entertaining and Fun Break', from all-action family holidays to adult-only Big Weekenders, brought to life through our three mighty values. So, if you're looking for a role where you can Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Care For Each Other, we think you'll fit right in! TPBN1_UKTJ

Assistant Food & Beverage Manager Holiday Resort | High-Volume Hospitality Operation Box Recruitment Group is recruiting on behalf of a leading UK holiday resort operator for an experienced Assistant Food & Beverage Manager to join their busy and diverse Food & Beverage operation. This is an exciting opportunity for an experienced hospitality manager who loves being operational, enjoys developing teams and thrives in a fast-paced environment. Working across a variety of food and beverage outlets, you'll support the wider management team in delivering fantastic guest experiences while ensuring strong operational, commercial and service standards. The Role As Assistant Food & Beverage Manager, you'll play a key role in the day-to-day running of the resort's F&B operation. You'll be highly visible across the venues, supporting managers and team members during busy periods and helping ensure every outlet delivers consistently high standards. Your responsibilities will include: Supporting the day-to-day management of busy food and beverage operations. Leading, motivating and developing teams to deliver excellent guest service. Providing hands-on operational support during peak service periods. Supporting managers with rotas, labour planning and deployment. Monitoring performance against revenue, labour and guest satisfaction targets. Maintaining excellent food safety, licensing, health & safety and compliance standards. Supporting stock control, ordering, waste management and cost control. Coaching team members and supporting their ongoing development. Responding positively to guest feedback and resolving issues quickly. Identifying opportunities to improve service, efficiency and commercial performance. Supporting the delivery of consistently high standards across multiple outlets. About You We're looking for an experienced hospitality manager who is confident leading people and isn't afraid to get stuck in when things get busy. You'll ideally have: Previous management experience within restaurants, bars, hotels, holiday parks, resorts or high-volume hospitality . Experience leading and developing sizeable operational teams. Strong understanding of Food & Beverage operations. Experience managing rotas, labour and budgets. Good commercial awareness and an understanding of revenue and cost control. Strong food safety and compliance knowledge. Excellent guest service skills. Confidence managing busy service periods and resolving operational challenges. Strong communication and organisational skills. A positive, visible and hands-on leadership style. Experience within a holiday park, resort, large hotel, visitor attraction, entertainment venue or multi-outlet hospitality operation would be particularly advantageous. Why Apply? This isn't your typical Assistant F&B Manager position. You'll be joining a large-scale hospitality operation with multiple outlets, significant guest volumes and plenty of variety. It's a great opportunity for someone looking to broaden their management experience and take the next step towards a more senior Food & Beverage leadership position. You'll be joining an established hospitality and leisure business that can offer genuine career development and progression opportunities . If you're an experienced Restaurant Manager, Bar Manager, F&B Supervisor, Assistant F&B Manager or hospitality manager ready for your next challenge, we'd love to hear from you. Apply today or contact Box Recruitment Group for a confidential conversation. TPBN1_UKCT

A DAY IN THE LIFE OF A GUEST SERVICE ASSISTANT AT OUR HOTEL. Be the friendly face that welcomes guests, making their first impression.

Guest Service Manager - Front of House Manager. Guest Service Manager - Front of House Manager. Guest Service Manager - Front of House Manager.

You'll prepare and serve high-quality fish, chips, and other menu items, providing a warm and welcoming experience for our guests and owners, while maintaining high standards in food preparation and cleanliness. Greet our guests warmly, take orders efficiently, and ensure they have a great experienc

Our mission is to help guests experience the city on their own terms - combining independence and hospitality in every stay. We're a team of doers, thinkers, and hospitality lovers, committed to delivering standout guest experiences and building a culture we're proud of. Work with our Maintenance Ma

About Butlin'sDid you know Billy Butlin was the first person to introduce dodgems to the UK? That's right, 'fun' is in our DNA, and we've been delighting guests for almost 90 years. As The Home of Entertainment, we pull out all the stops to provide our guests with an 'Altogether More Entertaining an

Work collaboratively with the team to meet service times and delight every guest. Experience in fast food, hospitality, or customer service is great-but not essential as training is provided. Friendly, team-focused and eager to provide great service.

You'll spend Mondays and Fridays cleaning guest accommodation, with the rest of your week taking you into areas like sports & activities, restaurants & quick-serve food, buffets, bars & shops, or the fairground. No previous experience is needed - what matters most is your attitude, your energy, a wi

Experience in roles such as Customer Service Advisor, Reception Team Member or a similar role in guest relations or customer service is beneficial but not essential; we provide training. Collaborate with other team members to deliver smooth, seamless service that enhances every moment of the guest a

Our mission is to help guests experience the city on their own terms - combining independence and hospitality in every stay. We're a team of doers, thinkers, and hospitality lovers, committed to delivering standout guest experiences and building a culture we're proud of. Make a good first impre

Level, connect, and secure caravans, ensuring each unit is properly prepared for guest use. Work closely with the wider facilities team to provide seamless, high-quality service across the park. In this role, you'll be the go-to person for setting up, siting, and fine-tuning our caravans to perfecti

Deliver friendly, efficient service to every guest. We’re on a mission to become Ireland’s most loved quick-service restaurant brand — and this is your chance to grow with us. Louisiana-style chicken with a smile, keeping things running smoothly, and making sure every guest enjoys a great expe

Contribute to a refreshing and memorable guest experience by keeping our beautiful gardens and green spaces vibrant, tidy, and in top condition year-round. Join our One Great Team here at Haven as a Grounds & Garden Team Member! Share your passion for gardening and grounds upkeep by creating stunnin

Our teams create unforgettable experiences for our guests and we are currently looking for amazing team members to join us in our bars department, to provide excellent customer service to our guests in our entertainment venues. About Butlin'sDid you know Billy Butlin was the first person to introduc

Whether you're mixing cocktails, pulling pints, or just chatting with guests, you'll play a key role in creating unforgettable experiences for our guests. Customer service focused - friendly and approachable with excellent communication skills. We're seeking Bartenders to bring the fun and join our

Each week, Butlin's welcomes thousands of guests through our doors, many of whom stay in our on resort accommodation. You will form part of an amazing team, dedicated to providing a great experience to our guests. About Butlin'sDid you know Billy Butlin was the first person to introduce dodgems to t

This is a casual, part-time role offering flexible working.As a Bank Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support and companionship and sharing grea

If you think you can go the extra mile for our team and our guests, we'd love to welcome you to the team. About Butlin'sDid you know Billy Butlin was the first person to introduce dodgems to the UK? That's right, 'fun' is in our DNA, and we've been delighting guests for almost 90 years. As The Home

Employee of the Month' rewards and Long Service Awards'.

Social Care Assistant, St Brendans (3327).You will work enthusiastically as a member of a team that promotes and supports Adults with Support Needs to actively take part within local resources and facilities, to maximise their inclusion, independence and planned outcomes.This can be within a variety

Employee of the Month' rewards and Long Service Awards'.

Senior Care Assistant – Glenrothes, Fife (KY7).Deliver exceptional care as a Senior Care Assistant with Newcross Healthcare.Are you a compassionate Senior Care Assistant looking for flexibility, great pay, and career development? At Newcross Healthcare, we value and support our health and social

Employee of the Month' rewards and Long Service Awards'.

We are part of the Church of Scotland and aim to provide social care services and specialist resources in Christ’s name to further the caring work of the Church to people in challenging circumstances. As a Support Worker in our Community Support and Holiday Service, you'll help adults with learnin

Long service awards - Vouchers/Extra money.

Our four Maintenance Depots and In-Service Fleet Engineering (ISFE) team are strategically located across Scotland and are responsible for maintaining a diverse fleet of both diesel & electric trains to ensure they remain fully operational and provide a reliable service for our customers.

Relief Social Care Assistant, St Brendans (3066).Distant Islands Allowance per hour).You will work enthusiastically as a member of a team that promotes and supports Adults with Support Needs to actively take part within local resources and facilities, to maximise their inclusion, independence and pl

Our dedication is demonstrated by the whole council achievement of the Investors in People Standard and always aiming a little higher in our service delivery and improvements. West Lothian Council are committed to far reaching changes to the way we deliver our Education Services.

Employee of the Month' rewards and Long Service Awards'.

Allocating work and ensuring matters progress efficiently while maintaining excellent client service.

Encourage a proactive, solution-oriented, and service-minded BI function.

MedGen Healthcare is seeking compassionate, resilient, and dedicated.This role involves supporting children and adolescents with conditions such as.Autism Spectrum Disorder (ASD), ADHD, emotional and behavioural difficulties, and other additional needs.You will play a vital role in helping young peo

Investigate complaints, errors and service issues and drive corrective action. Confident people manager with experience handling performance, attendance and difficult conversations. By applying for this job you accept the terms of our Privacy Policy and Terms of Service Agreement which can be found