Head of events jobs in BootleCreate job alerts

As General Manager, you will be responsible for the overall leadership, performance, and strategic direction of the hotel. Working alongside RBH's specialist support teams and Radisson brand partners, you will be accountable for driving revenue growth, delivering exceptional guest experiences, maximising profitability, developing your team, and ensuring operational excellence across all areas of the business. This is a highly visible leadership role requiring a dynamic and inspirational individual who can balance commercial acumen with people leadership whilst maintaining the highest standards of guest satisfaction. The Radisson Blu Hotel Liverpool is in the heart of the business district, next door to the passport office, within a 15-minute walk of Cavern Club and Liverpool ONE. This hotel is 0.7 mi (1.1 km) from Liverpool Pier Head Ferry Terminal and 0.8 mi (1.3 km) from Royal Albert Dock. John Lennon Airport is just under 10 miles away. • Inspire, lead, and develop a high performing hotel team., • Create a culture of engagement, accountability, and continuous improvement., • Drive colleague satisfaction, retention, and development., • Support succession planning and talent development across all departments., • Champion RBH's values and people-first culture, • Deliver budgeted revenue, profit, GOP, and market share targets., • Develop and execute strategic business plans that maximise performance., • Identify new commercial opportunities across rooms, food & beverage, meetings, and events., • Work closely with Revenue, Sales & Marketing teams to drive demand and profitability., • Maximise the commercial potential of all hotel revenue streams., • Monitor business performance and implement strategies to continuously improve results., • Ensure consistently outstanding guest service across all areas of the hotel., • Drive guest satisfaction, loyalty, and reputation scores., • Maintain Radisson brand standards and RBH operational excellence., • Lead continuous improvement initiatives through guest insight and feedback., • Foster a culture focused on memorable guest experiences., • Build strong relationships with owners, investors, and key stakeholders., • Provide detailed performance updates and strategic recommendations., • Work collaboratively with Radisson, RBH support functions, and commercial partners., • Represent the hotel within the local business community and hospitality sector., • Oversee all operational departments to ensure efficiency and effectiveness., • Ensure compliance with all legal, financial, health & safety, and company requirements., • Drive quality assurance standards across the hotel., • Lead innovation and continuous improvement initiatives. As General Manager, you will be instrumental in shaping the future success of Radisson Blu Liverpool. Your leadership will directly influence guest satisfaction, financial performance, colleague engagement, and owner returns. Through your vision and leadership, you will help establish the hotel as one of Liverpool’s leading hospitality venues. To succeed in this role, you will bring: • Proven experience as a General Manager, Hotel Manager, or senior operational leader within a quality hotel environment, • Strong commercial expertise with a proven track record of delivering revenue and profit growth., • Experience leading large, multi-functional teams., • Outstanding leadership and people development skills, • Excellent stakeholder management and communication abilities, • Strong financial acumen including budgeting, forecasting, and P&L management, • Experience within branded hotels, ideally Radisson or a comparable international brand., • A passion for delivering exceptional guest experiences., • The ability to balance strategic thinking with a hands-on leadership style., • Energy, resilience, and ambition to drive continued success. We know work is just one part of your life, so we have created a benefits package that supports you both professionally and personally: • Competitive salary and bonus opportunity, • Discounted hotel room rates for you, your friends and family, • Pension scheme, • Access to RBH's leadership development programmes, • Career progression opportunities across our growing portfolio, • Employee wellbeing initiatives and support programmes, • Recognition and reward programmes, • Opportunities to lead within one of the UK's leading hotel management companies. …and much more. At RBH, every team member plays their part in deliveringExceptional Service by Exceptional People. We ask that youSHINEevery day by: • Enhancing ourPeopleengagement, • EnsuringQualityin our guest service, • Maximising ourProfit, • Giving something back to ourcommunities And always: • Act withIntegrity, • DeliverExcellence, • Have theAmbitionto continuously improve., • Show that youCare. RBH Hospitality Management is proud to be an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our recruitment process you require reasonable adjustments, please contact andy.donnelly@rbhmanagement.com. Compensation: Competitive salary #J-18808-Ljbffr

Protein Works is hiring a Head of Brand and Product Marketing. Reporting to the Brand Director, this newly created role will lead the Brand & Product Marketing function, translating the overarching Brand Strategy into commercially effective product propositions, go-to-market execution and integrated campaigns that drive measurable growth. This role sits at the intersection of brand and commercial growth, helping attract new customers, maximise the impact of our product launches, and drive demand across the business. It's an opportunity for a commercially minded marketer to bring our brand strategy to life through compelling brand & product marketing and shape how our products go to market, how our products win with customers, and how marketing drives measurable growth. This is also a genuine opportunity to build. If you enjoy connecting products to customers, obsess over brand and product marketing, thrive on ownership, and want to build a best-in‑class product marketing function with measurable business impact, we'd love to hear from you. Protein Works is a high‑growth DTC nutrition brand with a clear mission: help people live healthier, happier lives through the power of nutrition. We are growing, investing and hiring with purpose. If you want to join a business with the energy of a challenger and the foundations of a market leader, this is the right moment to do it. You'll translate our Brand Strategy, customer and category understanding into compelling propositions and go‑to‑market executions that drive demand, attract new customers and deliver commercial growth. You'll ensure every product reaches the right audience consistently and across every customer touchpoint. • Partner with the Brand Director and Commercial leadership to translate long‑term brand strategy into annual marketing priorities, product launches and commercial activation plans., • Own the execution of product positioning across the portfolio, ensuring all propositions align with the wider Brand Strategy and commercial objectives., • Develop and own clear propositions, audience definitions, value statements and reasons to believe for every product and category., • Lead go‑to‑market planning and launch execution for major product launches, driving alignment across brand, commercial, performance and product teams to deliver measurable impact., • Translate customer, category and behavioural data into insight‑led proposition development, continuously improving conversion, premium product adoption and customer lifetime value., • Build and embed the Brand & Product Marketing operating model and frameworks, supporting the wider Brand function., • Partner closely with commercial teams to identify growth opportunities, support premiumisation and strengthen the commercial effectiveness of product marketing activity., • Help build and develop the Brand & Product Marketing capability, creating the processes, frameworks and ways of working that enable the function to scale., • Lead the planning and execution of integrated brand and product marketing campaigns in partnership with the Brand Director., • Use data and commercial performance to optimise marketing effectiveness and inform future investment decisions., • Proven experience developing product positioning, value propositions and go‑to‑market strategies that have delivered measurable commercial growth., • At least 5 to 8 years' experience in product marketing, brand marketing or category management within a commercially driven organisation., • A strong track record of leading large‑scale, integrated brand campaigns with significant marketing budgets, demonstrating clear ROI and commercial impact., • Experience managing substantial marketing investment, including budget ownership, performance measurement, optimisation and reporting., • Strong analytical capability, using customer insight, market research and behavioural data to shape strategy and measure campaign effectiveness., • Experience working closely with Product, Commercial, Sales and Marketing teams to successfully launch and scale products or services., • A hands‑on approach, comfortable moving between strategic planning and execution in a fast‑paced, high‑growth environment., • Experience developing marketing frameworks, governance and best practice across teams., • Excellent stakeholder management skills, with the confidence to influence senior leaders and cross‑functional teams., • Experience working with high‑profile talent or brand ambassadors would be highly desirable., • Exclusive staff discounts, • Private healthcare, • Birthday day off, • Pension scheme, • Unique bonus scheme, • Cycle to work scheme, • Access to retail discounts, • Staff socials and events, • State of the art PW Campus, • WFH on Fridays, • Refreshments on‑site #J-18808-Ljbffr

Looking for a career opportunity with unlimited earning potential? This is your chance to build and lead a succession planning business, backed by an established client bank, strong demand and the opportunity to begin a long-lasting Private Client partnership. Location: Liverpool / Chester / Hybrid Engagement: Self-employed / Partnership Remuneration: Competitive fee-sharing arrangement, with partnership opportunity This is a unique, partnership-style opportunity to build and develop a new team, so remuneration is flexible and will be shaped around the right person, their experience and the value they bring. First Equitable is an independent financial advisory firm providing financial planning and wealth management advice to individuals, families and business owners across the UK and internationally. We have an established client bank with growing demand for inheritance tax, estate planning and intergenerational wealth services. We are now developing a dedicated succession planning proposition covering wills, trusts, estate planning, probate support and estate administration. We are looking for an experienced private client professional to lead and grow this area of the business. This is an opportunity to build and lead a new succession planning proposition within an established financial planning firm. You will benefit fromaccess to the First Equitable brand, office infrastructure, an existing client bank and a regular source of potential estate planning and probate work. Working closely with our Managing Partner and wider financial planning team, you will help shape the development of First Equitable Succession, including its services, processes, pricing, client proposition and future team structure. For the right individual who successfully develops and grows the proposition, there will also be scope to discuss a longer-term partnership opportunity within the succession planning proposition. • Lead and develop the First Equitable Succession proposition., • Advise and support clients across wills, LPAs, trusts, estate planning, probate and estate. administration using dedicated software such as Arken (Wills) and Exizent (Estate administration)., • Deal with inheritance tax planning, lifetime gifting and post-death planning., • Support executors, trustees and beneficiaries through the estate administration process., • Prepare estate information, inheritance tax documentation and estate accounts., • Manage complex and high-net-worth estate cases., • Liaise with HMRC, financial institutions and other professional advisers., • Coordinate with authorised external professionals where reserved legal activities arise., • Identify succession planning opportunities within the existing client bank., • Build relationships with solicitors, accountants and other professional introducers., • Generate new business and support networking, professional and client events., • Provide technical guidance and mentoring across the wider financial planning team. We are looking for an experienced private client professional who combines strong technical knowledge with commercial ambition and an entrepreneurial mindset. Full STEP qualification and/or current TEP status. Ideally at least 5 years' relevant experience across estate planning, wills, trusts, probate or estate administration. Strong technical knowledge of inheritance tax, trusts and succession planning. Significant practical experience managing a variety of private client and estate cases. Experience dealing directly with executors, trustees, beneficiaries and families. Ability to manage complex cases independently. Previous leadership, management or senior technical responsibility. Strong client-facing and relationship-building skills. Commercially minded and entrepreneurial. Ability and willingness to generate new business. Experience developing professional referral relationships. Confidence working collaboratively with financial planners and other professional advisers. The opportunity to lead and build a new business area from an early stage. Access to an established financial planning client bank. Existing inheritance tax and estate planning opportunities. Opportunity to build and lead a future succession planning team. A commercially attractive self-employed fee-sharing arrangement. Potential longer-term partnership opportunity for the right individual based on the growth and success of the business. Other suitable skills and experiences include: Estate Planning Consultant, Private Client Adviser, Wills and Probate Practitioner, Trust and Estate Manager, Probate Manager, Senior Estate Administrator, Head of Private Client, Succession Planning Adviser, Inheritance tax planning, Business development, Head of Private Client, Head of Wills and Probate, Wills, Trusts & Probate Head of Department, Private Client Partner. #J-18808-Ljbffr

Job Title: Cloud Infrastructure Architect Location: Liverpool City Centre on a Hybrid working basis Salary: £65,000 - £75,000 per annum, Depending on experience Job Type: Permanent, Full Time Working Hours: 37.5 hours per week, Monday to Friday 9.00am - 5.30pm Acorn Insurance are looking for a passionate Cloud Infrastructure Architect who will be responsible for designing, implementing, and optimising secure, scalable, and highly available cloud platforms. This role provides technical leadership across cloud strategy, architecture governance, infrastructure modernisation, and operational excellence. The architect partners closely with engineering, security, operations, and business teams to ensure the cloud environment supports organisational goals and meets enterprise standards. Key Role Responsibilities: Develop end-to-end cloud architectures that support enterprise workloads, including compute, storage, networking, identity, and automation. Develop a close working relationship with Head of Platform Engineering (HoPE) to ensure robust design and delivery across our cloud platforms Create reference architectures, design patterns, and technical standards for cloud environments. Design hybrid and multi-cloud strategies leveraging platforms such as Azure, AWS, and GCP. Evaluate new cloud services, tools, and technologies to guide technical direction. Lead the design and implementation of core cloud infrastructure components: virtual networks, identity and access, monitoring, encryption, resilience, and backup strategies. Define infrastructure-as-code (IaC) patterns using tools such as Terraform, Bicep, or ARM. Support migration of workloads from on-premise to cloud platforms following best-practice frameworks Ensure cloud designs adhere to security standards, regulatory requirements, and architectural governance. Implement Zero Trust principles, network segmentation, encryption, key management, and secure access control models. Partner with Security Operations and SOC teams to ensure monitoring, logging, and incident response capabilities are embedded Develop automation and service optimisation strategies to improve performance, cost efficiency, and availability. Conduct capacity planning, resilience engineering, disaster recovery design, and performance tuning. Act as a subject-matter expert and trusted advisor for cloud strategy and infrastructure initiatives. Mentor engineers and contribute to capability uplift across cloud, DevOps, and infrastructure teams. Communicate technical concepts clearly to executives, project managers, and non-technical stakeholders. About you: Critical Competencies: A strong hands-on technical background with 3+ years across several disciplines; networking, infrastructure, cloud platform and system administration Extensive experience designing and supporting cloud infrastructure on Azure, AWS, or GCP Strong understanding of networking (VNETs/VPCs, routing, DNS, load balancing, firewalls). Deep knowledge of infrastructure-as-code and automation tooling. Experience with container platforms (AKS, EKS, GKE, Kubernetes) and serverless architectures. Strong background in identity and access management (Azure AD, IAM, RBAC). Proven experience building scalable, resilient, and secure cloud architectures. Solid understanding of cloud cost optimisation and FinOps principles Grow with Acorn At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024. Benefits: A maximum of 35 days' holiday (including bank holidays) with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more A Few Things to Know Before You Apply Checks & Clearances All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of; Cloud Infrastructure Administrator, IT Architect, Systems Developer, Software Architect may also be considered for this role. TPBN1_UKTJ

We are seeking a technical CRM Automation & Insights Specialist to own the architecture of our customer engagement platform and the strategic insights that drive revenue growth. You will design and optimise automated customer journeys, develop deep understanding of customer behaviour and value, and partner with the wider CRM team to translate insights into measurable business outcomes. The role includes acting as a senior CRM subject matter expert, setting best practice, and helping shape the CRM roadmap across markets. • Platform ownership and automation. Design, build, and optimise sophisticated automated customer journeys in Insider that respond to customer behaviour in real-time. Understand event architectures, design trigger logic for edge cases, configure behavioural conditions, and test workflows for scale. Validate data quality, optimise automation logic based on performance, and own the technical stack and integrations that enable marketing to execute strategy at scale., • Customer insights and segmentation. Develop data-driven understanding of customer behaviour, value, and opportunity. Build dynamic segments based on behavioural, transactional, and lifecycle data. Identify high-value customers, at-risk cohorts, and reactivation opportunities. Work closely with the Head of CRM to translate insights into segmentation and targeting strategies. Provide CRM guidance across international markets, helping regional teams apply consistent segmentation and lifecycle principles whilst adapting to local requirements., • Revenue analytics and KPIs. Own metrics demonstrating CRM-driven revenue impact. Validate CRM-attributed revenue against transactional data. Develop KPI frameworks measuring business impact of automation and insights. Ensure measurement covers core outcomes: retention, customer value, revenue impact, and churn, with market-level visibility. Work with the CRM leadership team to set targets and identify where marketing investment drives the highest return., • Reporting infrastructure. Design and build automated reporting pipelines and dashboards. Develop KPI frameworks that are technically sound and strategically aligned. Own migration from Excel-based reporting to scalable, real-time analytics. Ensure frameworks capture core commercial CRM outcomes across markets., • Data integration and API work. Own integrations between Insider, data warehouse, analytics platform, and reporting tools. Understand data mapping, debug integration failures, and maintain data freshness. Collaborate with data teams to implement new customer events and feeds into Insider. Work across Product, Data, Technology, Operations, and Compliance to ensure CRM requirements and data dependencies are aligned., • Marketing partnership and experimentation. Reporting to and partnering with the Head of CRM, you will focus on targeting, segmentation, and testing strategy. Establish and champion advanced experimentation practices including uplift analysis and multivariate testing. Translate business objectives into technical requirements and data into strategic insights. Drive decisions on where investments should sit and whether current approaches deliver intended impact., • AI and emerging technology. Evaluate and integrate AI tools (particularly Claude AI) into CRM workflows where they deliver genuine value: AI-powered content generation, predictive segmentation, churn modelling, and campaign optimisation. Stay current with new tools and assess whether they solve real problems. Three to five years building and optimising automated workflows in Insider or equivalent platforms (Salesforce Marketing Cloud, WebEngage, Xtremepush). Comfortable with platform architecture, workflow logic, debugging failures, and understanding configuration versus platform limitations. Approach CRM data as strategic asset. Think about segmentation as a strategic choice, not just technical execution. Have built analyses revealing customer behaviour patterns, revenue drivers, or informing marketing decisions. Understand data quality issues and think critically about what data tells you. Understand customer lifecycle marketing (acquisition, onboarding, activation, retention, reactivation). Have worked with marketing teams and understand how marketing decisions are made. Translate between strategy and technical execution. Speak marketing language and understand what marketers care about. Built dashboards and reports in Power BI, Looker, Tableau, or Excel. Understand data structures, write basic queries, and connect multiple data sources. Built reports that would impact team decisions. Think critically about data quality, validation, and metrics measures. Comfortable with APIs, authentication methods, debugging integration issues, and data mapping between systems. No need to write production code, but should read API documentation, understand JSON payloads, and troubleshoot integration failures. Translate technical complexity into clear language for non-technical stakeholders. Present data and insights that inform strategy. Work collaboratively across technical, marketing, and commercial functions. Document and share knowledge. We care about technical depth, strategic thinking, and business impact. We care that you have worked hands-on with CRM platforms and can discuss their architecture and limitations and that you enjoy both technical problem-solving and strategic thinking about customers and revenue. We do not require a degree in computer science or business school, or specific industry background. We need you to possess technical curiosity, strategic thinking, and the willingness to partner across functions. You will become proficient with the Insider platform, understanding its architecture, active integrations, current automation workflows, and data flows. You will document key platform components and establish yourself as the technical problem-solver the team relies on. Simultaneously, you will develop an initial understanding of our customers through data analysis, identifying primary segments, understanding which journeys drive value, and surfacing revenue opportunities. Working closely with the wider CRM team and the Head of CRM, you will establish baseline KPIs and define an initial segmentation strategy. You will also assess the current reporting landscape, ensure efficiency and implement improvement if necessary. By month three, you will be trusted by the CRM and marketing team as a capable technical partner, you will have delivered initial customer insights that inform marketing decisions, and you will have established a clear roadmap for the next phase of platform improvements and analytics development. SportPesa is a multi-award-winning global technology and entertainment company founded in 2014 that focuses on sports and entertainment news. Our platforms immediately update sport scores and, in certain markets, offer fully licensed, real money gaming services. We are committed to responsibly delivering our game-changing services and investing in the development of sports and local communities. We use the power of sport to unify people everywhere: connecting customers with excitement, sports clubs with funding and society with opportunities. Our drive, dedication and determination have enabled us to open our doors in the iconic Royal Liver Building in Liverpool, the hub of our European Operations. Since launching here in the UK, we have built a tight-knit community of trailblazers and innovators and would love you to be a part of our quest to make every opportunity count. You will own both a critical platform and the strategic customer insights that come from it. You will architect systems, shape marketing strategy, and have autonomy to implement technical and strategic improvements. You will solve real technical problems and will partner with the CRM leadership on revenue decisions and establish best practices across the CRM function as it evolves across markets. • Competitive salary positioned according to your technical expertise, platform experience, and strategic capability., • Hybrid working. Two days per week in our Liverpool office for collaboration and strategy. Three days per week from home for focused technical work. We trust you to manage your time and productivity., • 25 days per calendar year plus UK bank holidays., • Comprehensive private medical insurance., • Income protection insurance for illness or injury., • Competitive workplace pension scheme., • Professional development: Support for technical and strategic development in emerging marketing technologies, data analytics, and customer strategy. We are accepting applications for this role until 11 September 2025. Right to work. Applicants must have the right to work in the United Kingdom. SportPesa does not offer visa sponsorship for this role. Proof of right to work will be required before employment commences. SportPesa is an equal opportunities employer. #J-18808-Ljbffr

To be based in Liverpool with Hybrid working The Acorn Group’s Risk and governance role is responsible for developing a group wide governance framework, with consistent risk management, internal controls, reporting arrangements, and governance functions across all entities within the group. You will be responsible for ensuring that appropriate risk identification, mitigation and monitoring measures are in place; both guided by the goal of adding value to improve the operations of the group and enabling the group to achieve its objectives and ensuring that all group companies are in compliance with relevant laws and regulation. The functions play a critical role in protecting the assets, reputation and sustainability of the Group through helping improve the internal control system; bringing a rigorous approach to evaluating and improving the effectiveness of risk management, control and governance processes. As the Head of Risk and Governance you will be required to take the role of Money Laundering Officer subject to successful completion of your probationary period and any relevant regulatory approvals applicable to the role. You will collaborate with Group business areas and functional stakeholders whilst: • Developing a framework to identify, analysing, mitigate, and monitor any risks in the Group’s operations, claims, and controls., • Work closely with the COO in the delivery of the Groups Operational Resilience Plan, • Provide input on the Group’s risk-based compliance programme, to ensure that compliance projects, monitoring activities and relevant stakeholders focus on key risks and controls,, • Attend and actively participate in relevant meetings, committees and projects which require input from risk and governance, • Collaborating across different business functions to provide for an integrated and coordinated approach to risk assessment and controls,, • Bring responsible for the overall effectiveness and value of the Risk function by developing innovative approaches and solutions. We are seeking candidates who have excelled in previous work experience, possess strong risk, compliance and interpersonal skills, and are enthusiastic about and committed to contribute to our mission of being industry leaders and will be a key contributor to the achievement of the firm’s strategic goals. We are looking for candidates that are proactive, continuously learn and introduce improved ways of doing things, in development of solutions to problems and processes. • Lead on the development of the group’s wide governance framework, managing and maturing the risk management framework across all group business functions., • Ensure risks are identified, analysed, appropriately treated, monitored and recorded., • Lead on risk strategy development., • Develop and manage a risk incident programme, • Lead on risk event recording and reporting across all group business functions, • Lead on third party risk management, supporting our regulatory and governance obligations across the Group, • Compile and integrate an appropriate group risk appetite in collaboration with the Board and key stakeholders., • Develop and maintain the Group’s Risk Registers., • Own and support key stakeholders with the implementation and roll out of a new risk management system, • Lead and manage the 2nd line operational resilience team, maintaining effective controls and ensuring compliance with operational resilience, liaising with relevant business functions; ensuring they are tested regularly and resultant actions are completed and reported to the COO and board., • Quarterly reporting to board and exec team on Operational Resilience, Risk and Governance, • Design and implement MI and reporting to monitor risks and performance against risk appetite., • Lead on the implementation of the Issues/Risks Database for control/risk issue resolution. Monitor and report on issue management to ensure improvement plans are delivered on time., • Lead and own the firm’s Financial Crime Policy including oversight, review and reporting, • Oversee the firm’s compliance with the FCA rules on systems and controls against money laundering and procedures for countering the risk that the group companies could be used for financial crime, • Collaborate and provide directions on the risk programme for outsourced activities, suppliers, and sub-brokers, ensuring appropriate due diligence is in place., • Perform risk assessments across all business functions., • Researching industry best practice and contributing knowledge to the ongoing development and improvement of risk and data analysis and reporting., • Perform frequent Horizon scanning, • Formalise, maintain and reviewing Group risk and governance policies, • Collaborate with the internal audit function to ensure audits are carried out on key risks, and risks identified in audits are appropriately recorded and managed., • Provide risk advice/approval on complex matters to business functions in efficient and effective manner., • Provide risk information, updates and MI quarterly to the Audit, Risk and Compliance Committee and the Board., • Be accountable for meeting deliverables, KPIs, and objectives, implementing feedback provided., • Build and maintain strong working relationships internally., • Embed a risk‑awareness culture throughout the group. What we are looking for: • Significant risk experience is required, within the insurance industry., • Compliance experience, with comprehensive knowledge of FCA regulations., • The ability to support and influence colleagues in relation to their risk responsibilities., • Experience of performing in and / or leading highly effective teams; identifying / implementing improvements to operating methodologies and inspiring excellent performance., • Risk leadership experience; effectively deliver projects, determine appropriate reporting and procedures as needed., • Experience in risk assessments, identifying and quantifying risks, testing risk controls., • Tenacity to investigate areas of concern across all business functions., • An ability to interpret, understand, maintain and advise the business on a broad range or legal and regulatory issues., • Strong reporting skills., • Good at cultivating relationships with stakeholders within the group, building trust that facilitates an open mindset and free exchange of information., • Function independently, on own initiative taking ownership and ensuring implementation of projects and policies., • Excellent presentation and communication (oral and written), and project management skills., • Ability to adapt communication style to tailor approach to suit varied stakeholder needs. At Acorn Insurance, we’re proud of our Liverpool roots — and even prouder of how far we’ve come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we’ve grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024. We’re growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: • We run through walls for our customers and each other, • We challenge the status quo, • We succeed when we help those around us succeed, • We decide quickly when the smart thing to do is use our judgement, • A maximum of 35 days’ holiday (depending on role and tenure) including bank holidays, with additional buy/sell options, • 24/7 mental health support & free counselling available, • Grow with us : Through career fairs, leadership programs, and learning on the go!, • Flexible benefits, including early access to salary via our internal platform, • Hybrid working options to support work-life balance and individual needs, • Recognition awards, social events & more, • Mindful Employer – championing mental health and wellbeing, • Disability Confident Level 1 & 2 – creating accessible, inclusive opportunities, • Menopause Friendly accredited – supporting every stage of life, • Armed Forces Covenant signatory – honouring those who serve, • Armed Forces Defence employer recognition scheme – Supporting those who serve, • Great Places to Work 2024/25 – fostering an engaging and positive workplace culture, • Best Place to Work for Development – proud to be investing in people’s future, • Best Place to Work for Women – breaking down barriers to women's career progression If you’re looking for a company with a strong culture, real career progression, and a people‑first approach — all rooted in the heart of Liverpool — Grow with Acorn. We’re really excited that you’re considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post‑Study Work visa. At the moment, we’re not able to offer visa sponsorship. We’re Here to Support You We’re committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process—or once you’re part of the team—just let us know. Whether it’s flexible hours, adapted equipment, or a bit of extra support, we’ll work with you to make sure you can do your best work. #LI‑MP1 #J-18808-Ljbffr

Looking for a career opportunity with unlimited earning potential? This is your chance to build and lead a succession planning business, backed by an established client bank, strong demand and the opportunity to begin a long-lasting Private Client partnership. Estate Planning Partner – Wills, Trusts & Probate • Location: Liverpool / Chester / Hybrid, • Engagement: Self-employed / Partnership, • Remuneration: Competitive fee-sharing arrangement, from circa £50k per year, • Retainer / base salary potential This is a unique, partnership-style opportunity to build and develop a new team, so remuneration is flexible and will be shaped around the right person, their experience, and the value they bring. About Our Client Our client is an independent financial advisory firm providing financial planning and wealth management advice to individuals, families and business owners across the UK and internationally. They have an established client bank with growing demand for inheritance tax, estate planning and intergenerational wealth services. They are now developing a dedicated succession planning proposition covering wills, trusts, estate planning, probate support and estate administration. They are looking for an experienced private client professional to lead and grow this area of the business. The Opportunity This is an opportunity to build and lead a new succession planning proposition within an established financial planning firm. You will benefit from access to our client's brand, office infrastructure, an existing client bank and a regular source of potential estate planning and probate work. Working closely with the Managing Partner and wider financial planning team, you will help shape the development of the succession planning proposition, including its services, processes, pricing, client proposition and future team structure. For the right individual who successfully develops and grows the proposition, there will also be scope to discuss a longer-term partnership opportunity within the succession planning proposition. Key Responsibilities • Lead and develop the succession planning proposition., • Advise and support clients across wills, LPAs, trusts, estate planning, probate and estate administration using dedicated software such as Arken (Wills) and Exizent (Estate administration)., • Deal with inheritance tax planning, lifetime gifting and post-death planning., • Support executors, trustees and beneficiaries through the estate administration process., • Prepare estate information, inheritance tax documentation and estate accounts., • Manage complex and high-net-worth estate cases., • Liaise with HMRC, financial institutions and other professional advisers., • Coordinate with authorised external professionals where reserved legal activities arise., • Identify succession planning opportunities within the existing client bank., • Build relationships with solicitors, accountants and other professional introducers., • Generate new business and support networking, professional and client events., • Provide technical guidance and mentoring across the wider financial planning team. About You We are looking for an experienced private client professional who combines strong technical knowledge with commercial ambition and an entrepreneurial mindset. • Ideally at least 3 years' relevant experience across estate planning, wills, trusts, probate or estate administration., • Strong technical knowledge of inheritance tax, trusts and succession planning., • Significant practical experience managing a variety of private client and estate cases., • Experience dealing directly with executors, trustees, beneficiaries, and families., • Ability to manage complex cases independently., • Previous leadership, management, or senior technical responsibility., • Strong client-facing and relationship-building skills., • Commercially minded and entrepreneurial., • Ability and willingness to generate new business., • Experience developing professional referral relationships., • Confidence working collaboratively with financial planners and other professional advisers., • Full STEP qualification and/or current TEP status is desirable. What We Offer • The opportunity to lead and build a new business area from an early stage., • Access to an established financial planning client bank., • Existing inheritance tax and estate planning opportunities., • Opportunity to build and lead a future succession planning team., • A commercially attractive self-employed fee-sharing arrangement., • Potential longer-term partnership opportunity for the right individual based on the growth and success of the business. How to apply If you have the skills and experience required for this position, click “apply” today and check your inbox for an email providing more information on how to complete your application and provide any other supporting documents. You must be authorised to work in the UK. No agencies, please. Other suitable skills and experiences include: Estate Planning Consultant, Private Client Adviser, Wills and Probate Practitioner, Trust and Estate Manager, Probate Manager, Senior Estate Administrator, Head of Private Client, Succession Planning Adviser, Inheritance tax planning, Business development, Head of Private Client, Head of Wills and Probate, Wills, Trusts & Probate – Head of Department, Private Client Partner. JBRP1_UKTJ

Event Manager - LEX Liverpool Experience Campus, Liverpool | Fixed Term Maternity Cover £29000 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more. Overall Purpose of the role The Event Manager at Levy UK&I is responsible for facilitating day to day operations on client events, ensuring we are meeting expectations in line with our Signature service standards. As an Event Manager, you will support the Senior Event Manager and Head of Convention Events in planning, coordinating and delivering a diverse calendar of high-profile events. You will lead and motivate a large and varied team, including Floor Managers, Supervisors and Casual Team Members. Key Responsibilities Lead the operational delivery of all exhibitions, banquets, internals, corporate events and hospitality functions, ensuring consistent implementation of standards and excellence in service delivery. Own your allocated events from concept to completion, ensuring flawless delivery. Work closely with the Head of Convention, Senior Event Manager and Account Management team to ensure all operational requirements are met. Monitor service delivery throughout events and respond proactively to operational challenges. Conduct operational briefings and debriefs with teams before and after events with a continuous improvement mindset. Maximise profitability through team management and deployment, upselling at all opportunities and ensuring management of stock control. Knowledgeable of all venue products and able to advise in a professional manager. To maintain H&S compliance and lead a health & safety culture. Demonstrate the ability to identify training needs and carry out on the job training. To assist with the financial management of all event labour scheduling and work closely with Staffing team to effectively manage labour spends and forecasting To ensure that positive and healthy relationships exist with the client and guests before, during and post event. Support the Head of Convention in the achievement of sales revenue and targets for the department. To drive sales and offer in your area of responsibility. Develop and apply strong financial awareness to proactively identify and support the reduction of wastage, mitigate risk of theft, and protect overall departmental profitability Support effective deployment to maximise labour and operational efficiency and in line with business requirements and budgets. Identify opportunities to improve productivity and enhance guest satisfaction. Ensure compliance with all company, venue and statutory health and safety requirements. Ensure food safety, allergen management and licensing requirements are consistently met. Conduct operational checks and ensure safe working practices are always followed. Essential Skills Previous experience in a similar role within the catering or food service industry Experience managing a team, supervisors and team leaders Experience in operating large scale bespoke events Strong knowledge of food allergens, dietary restrictions, and food safety regulations Excellent communication and interpersonal skills Proficient in MS Office (Essential) and Event Management Systems (Preferred) Very detail-oriented and highly organized Ability to work collaboratively with a diverse team Problem-solving skills to address issues effectively Experience working with clients and stakeholders. Exceptional attention to detail. Focused on the accuracy and quality of work through to completion Personal Attributes Passionate about hospitality and guest experience with a creative and innovative mindset. Positive, energetic and hands-on leadership style. Strong attention to detail. Highly organised and adaptable. Commercially aware and results driven. Consistently adheres to company uniform standards and always maintains a high level of professionalism. A team player who leads by example. Hours of Work Hours will be determined by the needs of the business and in accordance with the Working Time Regulations. Due to the nature of the events industry, flexibility to work evenings, weekends and public holidays will be required. Benefits: Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children) Aviva Digicare - Free annual healthcare check Exclusive Benefits & Wellbeing site (Perks at Work) Entertainment discounts - up to 55% off cinema tickets Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%) Travel discounts - Discounts with holiday companies such as TUI and Expedia Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards Meals on duty Vodaphone discounts Pension scheme and Life Assurance Employee Assistance Programme 23 days + BH's and additional day off for your birthday 2 days additional leave, following return from Maternity leave during first year back Competitive and supportive family benefits Day off for baby's first birthday Holiday purchase scheme On-going training & development and career pathways Professional subscriptions paid Financial wellbeing programme and preferred rates on salary finance products As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses. Job Reference: com/1908/44198001/52828224/SU #Levy UK Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength! TPBN1_UKTJ

Job Title: Head of Street Cover Location: Hybrid with office days in Liverpool (option to work some office days from London office) Salary: Competitive Job Type: Permanent, Full Time About Street Cover Street Cover was launched in September 2025 and provides 30 day and Annual car insurance for delivery drivers (such as Uber Eats and Deliveroo drivers). Backed by one of the UK's most successful insurance groups, Street Cover combines the agility of a startup with the scale, expertise and resources of an established market leader. We're already making an impact in motor insurance, but this is just the beginning. Street Cover has a bold ambition: to become the UK's leading provider of insurance solutions for delivery drivers and riders. We're looking for an exceptional Head of Street Cover to lead the next stage of growth. This is a unique opportunity to take ownership of an insurtech business, define its strategy, shape its future product roadmap, and build something genuinely market-leading. Why Join Us? This is an opportunity to lead a business, shape its future, launch innovative products, enter new markets, build strategic partnerships, and create the market-leading insurance proposition for the gig economy. If you're excited by high-growth businesses, technology-led innovation, and solving customer problems in new ways, we'd love to hear from you. What You'll Be Doing As Head of Street Cover, you'll have full accountability for the business and play a pivotal role in driving its growth. You'll: Define and lead Street Cover's strategy, growth plans, brand and customer proposition Own the Street Cover P&L and deliver commercial performance Identify and execute opportunities to rapidly scale the business Translate strategic goals into actionable plans and measurable outcomes Lead day-to-day operations and ensure successful delivery Partner closely with our dedicated technology squad to develop innovative customer solutions Use data and insight to drive decision-making, prioritisation and growth Build strong relationships across the wider Group to maximise opportunities and accelerate delivery Act as the voice of the customer, ensuring we deeply understand the needs of delivery drivers and riders Why This Role Is Exciting Street Cover has significant growth opportunities including: New products including Motorcycle, Scooter and Van Insurance Flexible cover durations and app-based top-up solutions Telematics-led products that better align pricing to actual usage and risk Partnerships and integrations with leading delivery platforms such as Deliveroo, Uber Eats and Just Eat Expansion into Ireland and wider international markets Development of adjacent products including income protection, loss of earnings cover and vehicle finance solutions What We're Looking For: We're less interested in industry tenure and more interested in exceptional people who can build, lead and grow businesses. You'll likely have: 5-10+ years' experience in strategy, consulting, commercial leadership, venture building, insurtech, fintech or a high-growth environment A proven track record of managing multiple priorities and delivering results Strong strategic thinking combined with a hands-on execution mindset Exceptional analytical and problem-solving skills The ability to identify growth opportunities Experience working with product and technology teams Outstanding stakeholder management and influencing skills The energy, drive and ambition to build something special Particularly Relevant Backgrounds: Strategy Consulting (McKinsey, Bain, BCG, Oliver Wyman, Strategy&, OC&C, Kearney or similar) Insurtech or Fintech Marketplace businesses Mobility or transport technology Digital scale-ups or Venture-backed businesses Why Acorn Insurance? With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers. The Acorn Group has been recognised as a Great Place to Work for 2024/5. Some of the 'your tomorrow' benefits you will receive include: Wellbeing: Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays) Enhanced paternity pay and 16 weeks full maternity pay. Colleague Assistance programme offering wellbeing services such as: 6 Free Counselling sessions per year Unlimited access to a telephone councillor 24/7 Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor. Network of internal qualified mental health first aiders are available to provide support to colleagues. Financial: A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner. Ability to access your earnings before payday via Dayforce Wallet. Refer a friend scheme Access to a flexible benefits platform Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary. Reward, Recognition and Culture: Long Service Awards A reward and recognition hub Consistent and engaging company events Budgets for department leaders to use for social and engagement events. All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. Due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships. At Acorn, we are committed to creating an inclusive and supportive work environment. Whether it's modifying equipment, adjusting working hours, or providing additional support, we aim to ensure all employees can perform at their best. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met. Please click on the APPLY button to send your CV and Cover Letter for this role. IndeedH2F TPBN1_UKTJ

The Marketing and Alumni & Development Administrator will provide high-quality, proactive administrative and operational support across three closely connected areas of School activity: Marketing, Alumni and Development/Fundraising. Birkenhead School, awarded the Sunday Times Independent Secondary School of the Year in the North West for 2025, was founded in 1860. It is an HMC independent day school providing education for boys and girls drawn from the whole of the Wirral, Liverpool and as far afield as Chester and North Wales. Situated in the leafy suburb of Oxton, the School enjoys excellent facilities. The main campus has a ‘village green' atmosphere, with classrooms and laboratories looking out over the cricket square. The School comprises Pre-School (Early Years), Prep and Seniors and integrates their objectives and activities within a ‘One School' concept. Birkenhead School prides itself on being a family school. It is attractive to parents to have all their children in one school, and it is a great advantage for the school to be able to establish strong, long-lasting relationships with families. A key feature of the School is its strength of community, which runs through the student, staff and parental bodies. The School is embedded within the wider Wirral community, and has strong links with local business and charities. A dedicated, talented and collegiate staff body is required to achieve these aims. The School's informal motto is Respect, Responsibility and Resilience, to which we have recently added inclusivity, compassion, integrity, humility and courage as defined School values. Birkenhead School recruits on attitude as much as the quality of an individual's qualifications on paper, an approach that has played a considerable role in the winning of the Sunday Times award – in short, staff go above and beyond in delivering outstanding academic grades and an expansive co-curricular programme which leads to a fulfilled, inspired and happy community – staff, students, parents, grandparents and alumni (Old Birkonians). Key Responsibilities Departmental Administration and Coordination Provide efficient day-to-day administrative support across Marketing, Alumni and Development. Maintain calendars, schedules, records, filing systems and routine reports. Manage routine enquiries, correspondence, mailings, deliveries and couriers. Follow up agreed actions and anticipate upcoming requirements. Undertake other reasonable administrative duties as required. Events Administration Support the planning and delivery of Open Events, prospective-family, alumni, fundraising, community and networking events. Manage event listings: set up tickets, registrations, bookings, attendee records and routine enquiries. Coordinate rooms, catering, guest lists, badges, signage, supplies and event materials. Provide on-the-day registration support and complete post-event administration, communications and database updates. Marketing Administration Provide practical and administrative support for marketing campaigns, projects, events and School activities. Order, distribute and maintain stocks of prospectuses, stationery, promotional materials, banners and signage. Maintain organised digital and physical marketing files and asset libraries. Liaise with suppliers and coordinate the production, delivery and storage of materials. Futures Support Provide effective administrative and practical support for the Futures Team, including assistance with communications, events, records, resources and other agreed activity. Skills and Knowledge Essential Administration & Organisation Previous experience in an administrative or operational support role. Excellent organisational and time-management skills, with strong attention to detail and accuracy. Ability to manage multiple tasks, priorities and deadlines in a busy environment. Proactive approach, with the initiative to identify and follow through actions. Flexibility to respond to changing priorities. Willingness and ability to attend occasional evening and weekend events with appropriate notice. Digital, Data & Systems Confident user of Microsoft 365, particularly Outlook, Word and Excel. Comfortable working with spreadsheets, databases, lists and digital systems. Able to learn new systems quickly and follow established processes consistently. Able to produce routine reports, segment lists and use database information proactively. Confidence to identify data gaps, patterns or opportunities and bring these to colleagues' attention. Communication & Relationships Excellent written and verbal communication skills. Confidence communicating with parents, students, alumni, donors, colleagues, suppliers and other external contacts in a professional and friendly manner. Able to represent the School professionally at meetings and events, including The Birkonian Society. Ability to build positive working relationships with alumni, volunteers and external groups. Able to produce accurate and professional correspondence. The full list of responsibilities can be found on the Information for Candidates, available on the School website. Hours This is a permanent, part-time role of 32 hours per week, covering 36 weeks a year. A degree of flexibility is required in the role, as candidates will be expected to work as necessary to attend co-curricular events as appropriate, including evenings and weekends. Benefits We will value and support your contribution to School life and in return provide you with excellent rewards; Working with fantastic young students Working as part of a committed team Wellbeing assistance through the Employee Assistance Programme Membership of a pension Scheme Discount on School fees for children of permanent staff attending the School Free lunch in the Dining Hall during term times Free use of the fully equipped on-site gym Electric Car Charging points Support for your continuous professional development Application A letter of application indicating skills and experience, together with a completed application form, including the names and addresses of at least two referees, should be sent for the attention of the Principal & CEO via Cheryl Wallace, Head of HR and Compliance. To meet our safeguarding obligations, an Enhanced Disclosure and Barring Service check is undertaken as part of the recruitment process for all new staff. As Birkenhead School is an educational provider, it is permitted to ask whether an applicant has any convictions, cautions, reprimands or final warnings which would not be filtered in line with current guidance, as defined by The Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (2013 and 2020). It is a criminal offence for an individual who is barred from working with children to apply for a role which is classed as regulated activity. The closing date for applications: 9am on Monday 5 th October. We reserve the right to close this vacancy and complete the recruitment process when we are in receipt of sufficient applications. Should you wish to apply for this post you are advised to complete and submit your application form as soon as possible. TPBN1_UKTJ

This is a creative, hands-on role responsible for bringing the Birkenhead School story to life through digital marketing, compelling content and strong creative execution. It is a new role and offers the opportunity to shape how Birkenhead School communicates with prospective families, current families, alumni and the wider community. Birkenhead School, awarded the Sunday Times Independent Secondary School of the Year in the North West for 2025, was founded in 1860. It is an HMC independent day school providing education for boys and girls drawn from the whole of the Wirral, Liverpool and as far afield as Chester and North Wales. Situated in the leafy suburb of Oxton, the School enjoys excellent facilities. The main campus has a ‘village green' atmosphere, with classrooms and laboratories looking out over the cricket square. The School comprises Pre-School (Early Years), Prep and Seniors and integrates their objectives and activities within a ‘One School' concept. Birkenhead School prides itself on being a family school. It is attractive to parents to have all their children in one school, and it is a great advantage for the school to be able to establish strong, long-lasting relationships with families. A key feature of the School is its strength of community, which runs through the student, staff and parental bodies. The School is embedded within the wider Wirral community, and has strong links with local business and charities. A dedicated, talented and collegiate staff body is required to achieve these aims. The School's informal motto is Respect, Responsibility and Resilience, to which we have recently added inclusivity, compassion, integrity, humility and courage as defined School values. Birkenhead School recruits on attitude as much as the quality of an individual's qualifications on paper, an approach that has played a considerable role in the winning of the Sunday Times award – in short, staff go above and beyond in delivering outstanding academic grades and an expansive co-curricular programme which leads to a fulfilled, inspired and happy community – staff, students, parents, grandparents and alumni (Old Birkonians). Key Responsibilities Digital Marketing and Campaigns Translate marketing and fundraising strategies into engaging campaigns across social media, website and other digital platforms. Define audiences, objectives and success measures, using data to optimise reach, engagement, enquiries and conversion. Website and Email Manage the School website as a key marketing and admissions channel, ensuring content is accurate, engaging and current. Improve prospective-family journeys through effective content, landing pages, SEO and user-experience principles. Content, Social Media and Storytelling Proactively identify and develop stories from across the School, alumni and wider community. Create engaging written, photographic, video and visual content to support recruitment and fundraising activities. Ensure all content meets safeguarding, consent, copyright and data-protection requirements. Creative Design and Production Produce high-quality digital and print assets for campaigns, advertising, social media, the website, email, admissions and events. Create publications, posters, programmes, presentations and reusable templates. Apply strong visual judgement and maintain brand consistency across typography, imagery and layout. Prepare artwork for print and digital publication using Adobe Creative Cloud or equivalent professional tools. Planning, Analytics and Improvement Maintain an integrated digital marketing and content calendar aligned with recruitment campaigns, events other key dates. Monitor and report on performance across campaigns, website, social media and email. Develop meaningful measures for engagement, registrations, enquiries and conversion. Use data to test, learn and continually improve activity. Explore appropriate uses of AI and emerging technology while maintaining accuracy, professional judgement, safeguarding, copyright and brand standards. Skills and Knowledge Essential Digital Marketing Relevant professional experience in digital marketing, content or creative marketing. Strong practical understanding of digital marketing and audience journeys. Experience planning and delivering digital campaigns. Experience managing website content through a CMS. Experience creating and managing professional social media content. Understanding of SEO and website user experience. Experience using analytics to evaluate and improve digital activity. Content & Creative Excellent copywriting and written English. Strong creative judgement and an instinct for compelling stories. Good photography and short-form video creation/editing skills. Strong visual judgement and practical graphic-design capability. Ability to produce professional digital and print assets. Confidence using Adobe Creative Cloud or equivalent professional tools. Portfolio demonstrating relevant digital, content and/or creative work. Ways of Working Audience-focused, with an understanding of what audiences need to know, feel or do. Proactive and curious, with confidence to seek out stories and opportunities. Able to translate information and briefs into effective communications. Strong organisational and project-management skills. Able to manage multiple priorities and deadlines. Excellent attention to detail. Collaborative and confident working across an organisation. Understanding of safeguarding, consent, copyright and data protection. Hours This is a permanent, full-time role of 40 hours per week. A degree of flexibility is required in the role, as candidates will be expected to work as necessary to attend events as appropriate, including evenings and weekends. Benefits We will value and support your contribution to School life and in return provide you with excellent rewards; Working with fantastic young students Working as part of a committed team Wellbeing assistance through the Employee Assistance Programme Membership of a pension Scheme Discount on School fees for children of permanent staff attending the School Free lunch in the Dining Hall during term times Free use of the fully equipped on-site gym Electric Car Charging points Support for your continuous professional development Please see the Information for Candidates, available on the School website, for the full list of responsibilities. Application A letter of application indicating skills and experience, together with a completed application form, including the names and addresses of at least two referees, should be sent for the attention of the Principal & CEO via Cheryl Wallace, Head of HR and Compliance. Applicants should submit a portfolio or examples of relevant work alongside the School's usual application requirements. We are particularly interested in seeing evidence of: · Digital marketing campaigns. · Social and digital content. · Storytelling and copywriting. · Creative and design assets. · Website or email content. · Photography and/or short-form video. · Other work demonstrating the ability to engage an audience. To meet our safeguarding obligations, an Enhanced Disclosure and Barring Service check is undertaken as part of the recruitment process for all new staff. As Birkenhead School is an educational provider, it is permitted to ask whether an applicant has any convictions, cautions, reprimands or final warnings which would not be filtered in line with current guidance, as defined by The Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (2013 and 2020). It is a criminal offence for an individual who is barred from working with children to apply for a role which is classed as regulated activity. The closing date for applications: 9am on Monday 5 th October. We reserve the right to close this vacancy and complete the recruitment process when we are in receipt of sufficient applications. Should you wish to apply for this post you are advised to complete and submit your application form as soon as possible. TPBN1_UKTJ

Already working full-time but fancy earning some extra money? Studying, raising a family, semi-retired, or simply looking for work that fits around your life? We're looking for chefs from CDP through to Head Chef level to support hotels, restaurants, gastro pubs and hospitality venues, particularly during evenings and weekends when demand is at its highest. The best part? You don't need to commit to lots of shifts. Even one day or evening of availability per week can be valuable to us. What's on Offer? • Evening and weekend shifts, • Ad hoc, ongoing and full-time opportunities, • Hotels, restaurants, gastro pubs and events, • £16.00 to £24.00 per hour, • Flexibility to work when it suits you What We're Looking For • Chefs who can walk into a kitchen and get stuck in, • Adaptable, reliable and quick-thinking individuals, • Ability to work independently when needed, • Comfortable leading a team or fitting seamlessly into an existing brigade, • Passion for delivering quality food and service Driving is preferred due to the variety of locations, but it's not essential. Whether you're looking to top up your income, gain experience in different kitchens, or find work that fits around your lifestyle, we'd love to hear from you. Get in touch if you would like to apply, or discuss this further. If you have any questions, please email and he will be happy to get back to you. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people. JBRP1_UKTJ

Floor Manager - LEX Liverpool Experience Campus, Liverpool | Full-Time / Permanent ROLE PURPOSE: The primary responsibility of the Floor Manager is to support and assist in the efficient operations of both our Live and Confex events. You will play a pivotal role in ensuring exceptional customer service, maintaining operational standards, and fostering a positive work environment for the team. You will lead front-line teams, supervisors and agency staff, ensure service excellence while maintaining Levy's Signature Service standards and client requests. This is an operational management role leading the operational delivery of exhibitions, banquets, internals, corporate events and hospitality functions, ensuring consistent implementation of standards and excellence in service delivery. KEY RESPONSIBILTIIES: Operations Support: Support the successful delivery of exhibitions, banquets, corporate events, hospitality functions and internal events, ensuring operational standards are consistently achieved. Lead event operations from set-up through to breakdown, overseeing opening and closing procedures, labour deployment, stock control and the smooth day-to-day running of events. Act as the operational lead during events, ensuring all spaces are prepared to specification and operational issues are resolved efficiently. Supporting the Head of Convention, Senior Event Manager and Event Manager in the delivery of all events. Customer Service: Deliver an exceptional guest and client experience by maintaining a visible presence during events, responding promptly to operational issues and ensuring events are delivered to specification. Build strong relationships with clients, organisers and guests, proactively identifying opportunities to exceed expectations while monitoring service standards and acting on customer feedback to continuously improve the overall experience. Act as a visible presence on the event floor whilst monitoring service standards and addressing issues promptly alongside interacting with customers to gather feedback and contributed to improving the overall catering experience. Team Leadership: Lead, motivate and support supervisors, casual team members and agency staff to deliver exceptional service standards. Conduct operational briefings and debriefings, support recruitment, onboarding and training, and coach team members to maximise performance. Foster a positive, inclusive team culture by promoting teamwork, delegating responsibilities effectively and recognising individual contributions. Delegate tasks and monitor workflow to ensure efficiency across the operation. Financial & Commercial Performance: Support the Head of Convention in the reduction of wastage, risk of theft and protect overall profitability and revenue. Achieve set targets through effective labour control, stock control, waste reduction and proactive upselling opportunities. Monitor staffing levels and operational efficiency, applying strong commercial awareness to minimise costs, reduce stock loss and maximise profitability. Health, Safety and Environment (HSE): Promote a culture of safety by ensuring compliance with health and safety legislation, food safety, allergen management and licensing requirements. Conduct operational checks, encourage safe working practices and ensure all events are delivered in line with company policies and statutory regulations. Quality Control: Maintain consistently high operational and service standards across all events through effective planning, monitoring and continuous improvement. Evaluate operational performance through event briefings and debriefings, implementing improvements that enhance efficiency, service delivery and guest satisfaction. Ensure food safety, allergen management and licensing requirements are consistently met. Relationship Building: Develop and maintain positive working relationships with clients, organisers, venue stakeholders and colleagues to support successful event delivery. Collaborate across departments to ensure effective communication, seamless operations and consistently high levels of customer satisfaction. PERSON SPECIFICATION: Essential Qualifications and Experience: Industry Experience: Experience in an Event Manager, Operations Manager, Floor Manager or similar hospitality leadership role, with responsibility for delivering large-scale conferences, exhibitions, banquets or live events and achieving operational KPIs. Operational Knowledge: Strong food and beverage operational knowledge with a passion for the events and hospitality industry. Leadership Skills: Proven ability to lead, motivate and develop frontline teams within a fast-paced hospitality or events environment. Customer Focus: Commitment to delivering exceptional guest experiences and building positive relationships with clients and stakeholders. Commercial & Compliance: Good understanding of labour management, health and safety, food safety and licensing requirements. Communication & Organisation: Excellent communication, organisational and problem-solving skills, with the ability to make effective decisions under pressure. Technology: Proficient in Microsoft Office applications. Flexibility: Willingness to work evenings, weekends and public holidays in line with business and event requirements. Desirable Skills and Qualifications: Experience within a convention centre, conference venue, arena, stadium or other large-scale events venue. Experience managing agency and casual workforces. Personal Licence Holder qualification. Personal Attributes: Passionate about hospitality and delivering exceptional guest and client experiences. Positive, hands-on leadership style with the ability to lead by example. Highly organised, adaptable and commercially aware. Professional, resilient and committed to maintaining high operational standards. Acts as an ambassador for the organisation and supports wider operational objectives as required. Benefits: Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children) Aviva Digicare - Free annual healthcare check Exclusive Benefits & Wellbeing site (Perks at Work) Entertainment discounts - up to 55% off cinema tickets Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%) Travel discounts - Discounts with holiday companies such as TUI and Expedia Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards Meals on duty Vodaphone discounts Pension scheme and Life Assurance Employee Assistance Programme 23 days + BH's and additional day off for your birthday 2 days additional leave, following return from Maternity leave during first year back Competitive and supportive family benefits Day off for baby's first birthday Holiday purchase scheme On-going training & development and career pathways Professional subscriptions paid Financial wellbeing programme and preferred rates on salary finance products As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses. Job Reference: com/1908/44198001/52828225/SU #Levy UK Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength! TPBN1_UKTJ

Job Title: Cloud Infrastructure Architect Location: Liverpool City Centre on a Hybrid working basis Salary: £65,000 - £75,000 per annum, Depending on experience Job Type: Permanent, Full Time Working Hours: 37.5 hours per week, Monday to Friday 9.00am - 5.30pm Acorn Insurance are looking for a passionate Cloud Infrastructure Architect who will be responsible for designing, implementing, and optimising secure, scalable, and highly available cloud platforms. This role provides technical leadership across cloud strategy, architecture governance, infrastructure modernisation, and operational excellence. The architect partners closely with engineering, security, operations, and business teams to ensure the cloud environment supports organisational goals and meets enterprise standards. Key Role Responsibilities: Develop end-to-end cloud architectures that support enterprise workloads, including compute, storage, networking, identity, and automation. Develop a close working relationship with Head of Platform Engineering (HoPE) to ensure robust design and delivery across our cloud platforms Create reference architectures, design patterns, and technical standards for cloud environments. Design hybrid and multi-cloud strategies leveraging platforms such as Azure, AWS, and GCP. Evaluate new cloud services, tools, and technologies to guide technical direction. Lead the design and implementation of core cloud infrastructure components: virtual networks, identity and access, monitoring, encryption, resilience, and backup strategies. Define infrastructure-as-code (IaC) patterns using tools such as Terraform, Bicep, or ARM. Support migration of workloads from on-premise to cloud platforms following best-practice frameworks Ensure cloud designs adhere to security standards, regulatory requirements, and architectural governance. Implement Zero Trust principles, network segmentation, encryption, key management, and secure access control models. Partner with Security Operations and SOC teams to ensure monitoring, logging, and incident response capabilities are embedded Develop automation and service optimisation strategies to improve performance, cost efficiency, and availability. Conduct capacity planning, resilience engineering, disaster recovery design, and performance tuning. Act as a subject-matter expert and trusted advisor for cloud strategy and infrastructure initiatives. Mentor engineers and contribute to capability uplift across cloud, DevOps, and infrastructure teams. Communicate technical concepts clearly to executives, project managers, and non-technical stakeholders. About you: Critical Competencies: A strong hands-on technical background with 3+ years across several disciplines; networking, infrastructure, cloud platform and system administration Extensive experience designing and supporting cloud infrastructure on Azure, AWS, or GCP Strong understanding of networking (VNETs/VPCs, routing, DNS, load balancing, firewalls). Deep knowledge of infrastructure-as-code and automation tooling. Experience with container platforms (AKS, EKS, GKE, Kubernetes) and serverless architectures. Strong background in identity and access management (Azure AD, IAM, RBAC). Proven experience building scalable, resilient, and secure cloud architectures. Solid understanding of cloud cost optimisation and FinOps principlesGrow with Acorn At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024. Benefits: A maximum of 35 days' holiday (including bank holidays) with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & moreA Few Things to Know Before You Apply Checks & Clearances All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of; Cloud Infrastructure Administrator, IT Architect, Systems Developer, Software Architect may also be considered for this role

Job Advertisement: Event Assistant - Liverpool Position: Event Assistant Location: Waterfront, Liverpool Contract Type: Temporary Hourly Rate: £14.35 Working Pattern: Full Time, 12:00 to 20:00. Start Date: 27th September 2026 End Date: 28th September 2026 What the Role Involves: As an Event Assistant, you will play a vital role in ensuring the smooth execution of our client's event. Your responsibilities will include: Assisting with event setup and breakdown Coordinating with vendors and suppliers to ensure timely deliveries Providing on-site support and guidance to guests Helping to manage registration and attendee inquiries Supporting the event team with various administrative tasksWhat Our Client Is Looking For: We would like someone who is very "hands on" and can assist in a multitude of tasks such as shifting tables and chairs, potential admin duties such as badge placement and room set up (not catering), putting banners up, and place cards. There may be a requirement to direct guests rooms. Someone who can think on their feet, and take direction. The ideal candidate will possess a blend of enthusiasm, organisational skills, and a passion for events. Key qualities include: Excellent communication and interpersonal skills Strong attention to detail and the ability to multitask A proactive and positive attitude, ready to tackle challenges head-on Flexibility to work in a fast-paced environmentHow to Apply: To seize this exciting opportunity, please submit your CV. Note: This position is temporary and requires full availability on the specified dates. Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Job Title: Head of Street Cover Location: Hybrid with office days in Liverpool (option to work some office days from London office) Salary: Competitive Job Type: Permanent, Full Time About Street Cover Street Cover was launched in September 2025 and provides 30 day and Annual car insurance for delivery drivers (such as Uber Eats and Deliveroo drivers). Backed by one of the UK's most successful insurance groups, Street Cover combines the agility of a startup with the scale, expertise and resources of an established market leader. We're already making an impact in motor insurance, but this is just the beginning. Street Cover has a bold ambition: to become the UK's leading provider of insurance solutions for delivery drivers and riders. We're looking for an exceptional Head of Street Cover to lead the next stage of growth. This is a unique opportunity to take ownership of an insurtech business, define its strategy, shape its future product roadmap, and build something genuinely market-leading. Why Join Us? This is an opportunity to lead a business, shape its future, launch innovative products, enter new markets, build strategic partnerships, and create the market-leading insurance proposition for the gig economy. If you're excited by high-growth businesses, technology-led innovation, and solving customer problems in new ways, we'd love to hear from you. What You'll Be Doing As Head of Street Cover, you'll have full accountability for the business and play a pivotal role in driving its growth. You'll: Define and lead Street Cover's strategy, growth plans, brand and customer proposition Own the Street Cover P&L and deliver commercial performance Identify and execute opportunities to rapidly scale the business Translate strategic goals into actionable plans and measurable outcomes Lead day-to-day operations and ensure successful delivery Partner closely with our dedicated technology squad to develop innovative customer solutions Use data and insight to drive decision-making, prioritisation and growth Build strong relationships across the wider Group to maximise opportunities and accelerate delivery Act as the voice of the customer, ensuring we deeply understand the needs of delivery drivers and ridersWhy This Role Is Exciting Street Cover has significant growth opportunities including: New products including Motorcycle, Scooter and Van Insurance Flexible cover durations and app-based top-up solutions Telematics-led products that better align pricing to actual usage and risk Partnerships and integrations with leading delivery platforms such as Deliveroo, Uber Eats and Just Eat Expansion into Ireland and wider international markets Development of adjacent products including income protection, loss of earnings cover and vehicle finance solutionsWhat We're Looking For: We're less interested in industry tenure and more interested in exceptional people who can build, lead and grow businesses. You'll likely have: 5-10+ years' experience in strategy, consulting, commercial leadership, venture building, insurtech, fintech or a high-growth environment A proven track record of managing multiple priorities and delivering results Strong strategic thinking combined with a hands-on execution mindset Exceptional analytical and problem-solving skills The ability to identify growth opportunities Experience working with product and technology teams Outstanding stakeholder management and influencing skills The energy, drive and ambition to build something specialParticularly Relevant Backgrounds: Strategy Consulting (McKinsey, Bain, BCG, Oliver Wyman, Strategy&, OC&C, Kearney or similar) Insurtech or Fintech Marketplace businesses Mobility or transport technology Digital scale-ups or Venture-backed businessesWhy Acorn Insurance? With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers. The Acorn Group has been recognised as a Great Place to Work for 2024/5.Some of the "your tomorrow" benefits you will receive include: Wellbeing: Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays) Enhanced paternity pay and 16 weeks full maternity pay.Colleague Assistance programme offering wellbeing services such as: 6 Free Counselling sessions per year Unlimited access to a telephone councillor 24/7 Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor. Network of internal qualified mental health first aiders are available to provide support to colleagues.Financial: A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner. Ability to access your earnings before payday via Dayforce Wallet. Refer a friend scheme Access to a flexible benefits platform Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.Reward, Recognition and Culture: Long Service Awards A reward and recognition hub Consistent and engaging company events Budgets for department leaders to use for social and engagement events.All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. Due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships. At Acorn, we are committed to creating an inclusive and supportive work environment. Whether it's modifying equipment, adjusting working hours, or providing additional support, we aim to ensure all employees can perform at their best. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met. Please click on the APPLY button to send your CV and Cover Letter for this role. IndeedH2F

Sous Chef Vacancy Liverpool Experience Campus is where extraordinary events and careers come to life. Located on Liverpool’s iconic waterfront, our connected campus brings together award winning venues, on-site hotels, Ticket Quarter ticketing agency and a team of talented professionals who are passionate about creating unforgettable experiences. Home to a convention centre, 11,000-capacity arena and multi-hall exhibition centre, we deliver world class conferences, exhibitions, concerts, cultural events and corporate gatherings. We provide seamless event solutions that attract audiences from across the UK and beyond. Proudly owned by Liverpool City Council, we exist to bring people together through culture, creativity, innovation and shared experiences. Company Benefits At Liverpool Experience Campus our people are our greatest asset. We take pride in creating a supportive workforce with a range of benefits available to our colleagues, including: An enhanced holiday scheme which increases with length of service. An excellent pension scheme is available. Access to a premium health care policy, which includes an employee assistant line, contributions towards a wide range of medical costs, such as dental and optical and staff discounts. Enhanced maternity, paternity and adoption leave schemes. An excellent occupational sick pay scheme. Free onsite parking right in the heart of the city centre. Travel pass scheme. Cycle to Work scheme. Employee Reward Platform. A dedicated wellbeing strategy to support staff when at work. 25 Qualified Mental Health First Aiders on site. At Liverpool Experience Campus, you’ll be part of a team that is dedicated to making a real difference. Some of our key achievements and ongoing initiatives include: Disability Confident Employer. Sunflower Friendly Business. Member of the Fair Employment Charter. Real Living Wage employer. Social value impact plan – last year we contributed over £6.4m. Green Meeting’s Gold Standard. Sustainability Strategy. Positively influencing biodiversity – we have 3 on-site beehives. Carbon Neutral Campus. Accessibility Strategy. AccessAble Guide. About the Role As our Sous Chef, you will support and deputise for the Head Chef in delivering outstanding culinary operations across our Sports and Entertainment business. You will lead by example in a fast-paced, high-volume environment, ensuring exceptional food quality, presentation, safety and guest experience at every event. You'll play a key role in developing and motivating the kitchen team, managing food production across multiple outlets, maintaining stock and labour controls, and driving operational excellence. From sporting events and concerts to large-scale multi-site events, you'll help ensure every service is delivered to the highest standards. We're looking for someone who has proven experience as a Sous Chef within a high-volume hospitality, events or sports venue environment, with strong culinary skills and a passion for delivering exceptional food. You will hold relevant culinary qualifications alongside Food Safety Level 3 and have a thorough understanding of food safety, allergens and kitchen compliance. We're looking for a confident leader who thrives under pressure, can organise multiple food operations simultaneously, motivates teams to succeed, and takes pride in maintaining the highest standards of quality, cleanliness and guest experience. A positive attitude, strong financial awareness and the ability to lead and develop both permanent and casual kitchen teams are essential. Above all, you'll bring energy, resilience and a passion for creating memorable experiences for our guests whilst inspiring your team to perform at their very best. If you are a hardworking and committed professional ready to contribute to our continued success, we’d love to hear from you. Join us at Liverpool Experience Campus and be part of something extraordinary. Please note, we may close this vacancy before the stated closing date if we receive sufficient applications for the position. Therefore, if you are interested in this position, please submit your application form as soon as possible. Closing Date: Monday, 12 October Interview Date: TBC Values At Liverpool Experience Campus, our values shape every moment of how we work together. One Big Team means we collaborate, support each other and celebrate shared success. Take The Initiative empowers our people to be proactive and confident in making things happen. All Welcome reflects our commitment to inclusion, ensuring every colleague and visitor feels respected and valued, and with Every Moment Matters, we focus on delivering exceptional experiences – for our city and each other. Equality, Diversity and Inclusion We believe our strength lies in the diversity of our people. At Liverpool Experience Campus we’re proud to champion equality, inclusion and belonging, creating an environment where every individual feels respected, valued and is encouraged to be themselves. We strongly encourage and welcome applications from suitably qualified candidates from individuals of all backgrounds and identities regardless of age, disability, gender reassignment, marriage or civil partnership status, race, religion or belief, sex or sexual orientation

Job Title: Customer Service Representative Location: Liverpool - Hybrid Salary: £26,938 - £28,609 plus up to £2,000 performance-related bonus Job Type: Permanent, Full Time Working Hours: Hybrid model with a minimum of 3 days in the office (but your welcome to come in more often if you wish!) including work-life balance meets flexibility with three rotating shift patterns Early Shift: 08:30am - 17:00pm Mid Shift: 9:00am - 17:30pm Late Shift: 10:00am - 18:30pmAbout the role An Exciting Opportunity to Kickstart Your Career in Insurance! Are you ready to join an amazing team where every day brings a new challenge and opportunity to grow? This is more than just a job - it's your chance to build a career, develop your skills, and be part of a high-energy, supportive environment that celebrates success. We're looking for a Customer Service Representative to join our thriving inbound contact centre, specializing in insurance - and we want YOU to be part of our journey! What you'll be doing Crushing Your Goals & KPIs: Every day, you'll have the chance to hit exciting targets and make a real impact on our team's success. As you grow and improve, so will your salary! Achieving Quality Excellence: Delivering fantastic service will be your superpower. You'll shine in call audits and always strive to meet our high-quality standards. Turning Complaints into Opportunities: Every complaint is an opportunity to WOW a customer. You'll turn difficult situations around with your patience, empathy, and problem-solving skills. Handling Policy Queries & Changes: You'll be the go-to expert for customers seeking clarity or needing to make changes to their insurance policies. Providing VIP Service to Every Customer: Whether helping a regular customer or someone facing a tough time, you'll go above and beyond to make their experience amazing. Being a Brand Ambassador: You'll proudly represent our brand and values, creating an exceptional experience for everyone you interact with.About you: Motivation & Drive: You're passionate about providing exceptional service, tackling challenges head-on, and continuously improving. Strong Communication Skills: You'll be on the phone and webchat - and you're great at explaining things clearly and making customers feel heard and valued. Empathy & Patience: You can handle tricky situations with grace and always put customers first, especially those who might need a little extra care. Goal-Orientated: You love a challenge and take pride in hitting your targets and achieving your personal best Attention to Detail: Accuracy matters - and you've got an eye for it when it comes to managing insurance policiesGrow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgementBenefits: 35 days' holiday (including bank holidays) with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & moreA Few Things to Know Before You Apply: We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of; Customer Service Executive, Client Support Advisor, Outbound Sales, Customer Service, Inbound Sales, Sales Agent, Sales Account Manager, Customer Service Assistant may also be considered